PEEL GPs
Peel GPs
Townside Primary Care Centre
1 Knowsley Place
Knowsley Street
Bury, BL9 0SN
Telephone: 0161 762 1515
0161 762 1522
Fax:
Website
www.peelgps.nhs.uk
When the surgery is closed call 0161 763 4242
Welcome to Peel GPs
Working within the NHS,
Our NHS, Your NHS
We are currently accepting new patients who reside within our Practice boundary. For further
information look at our New Patients page.
We work with Manchester Medical School and the North Western Deanery in training medical
students and doctors within a General Practice setting. You will always be informed if a medical
student/Foundation year doctor is present during a consultation with the GP or if your
appointment is with the Foundation year doctor. Foundation year doctors are qualified and
registered by the GMC with a licence to practice. You have the right to decline, but we hope that
you will assist us in the training process.
You can access our 1st floor either by stairs or via the lifts located in the main lobby. Our
Reception Desk is user friendly with a low level area. A Loop Induction system is installed to
assist you if you are hearing impaired. We have an interview room, should you wish to discuss a
confidential matter. Patient toilets including disabled toilets are located on our floor. All clinical
rooms have examination couches that can be lowered and raised for your convenience. You are
welcome to breastfeed in any public areas of the Practice. We have a private room for baby
changing and feeding if needed. Please ask at Reception.
Browse the rest of our website to see what healthcare services we provide on-site. You are
always welcome to telephone our Reception on 0161 762 1515 should you have a query.
Stopping Smoking and Living Well
If you would like more information please visit our Living Healthy page click here
New -Use the Quick Link 'Online Services' to
order your prescription
Clinics
Appointments
Walk-ins accepted
Shingles vaccinations
Whooping Cough vaccinations
Opening Times
Monday - Friday 08:30-6:00pm
Early morning appointments from
8:10 am with the Practice Nurses
Our telephone lines are operational Monday - Friday between the hours of 8:30 am - 6:00 pm.
We accept emergency only calls Monday - Friday between 12:45 pm - 2:00 pm.
The 1st Friday of each month we close from 1:00 pm - 3:00pm for group learning and training
sessions. Should you have an emergency during this time, all telephone calls to 0161 762 1515
are automatically diverted to BARDOC. The GPs are on-call and will promptly respond to your
emergency call.
The GPs and Practice Nurses are full time Monday - Friday. We request that you contact us for
up to date information on days and times of surgeries/clinics and to make an appointment.
You are able to pre-book your appointments normally 6-8weeks in advance.
When We Are Closed
We are closed on Saturday, Sunday and Public Bank Holidays.
During this time, you will be able to contact BARDOC, who is commisioned by NHS Bury to
provide out of hours cover to Bury and Rochdale Practices, by telephoning 0161 763 4242. They
have doctors and nurses on-call who will be able to advise or see you regarding your medical
concern.
From April 2013 NHS Direct is no longer available in this area.
NHS Walk-in Centres
Bury Urgent Care Service, Moorgate Primary Care Centre, Derby Way,
Bury BL9 0NJ
Monday - Friday 7:00 am - 10:00 pm
Saturday, Sunday and Bank Holidays 9:00 am - 10:00 pm
Prestwich Walk-in Centre, corner of Faifax Road and Rectory Lane, Prestwich
Monday - Friday 7:00 am - 10:00 pm
Saturday, Sunday and Bank Holidays 9:00 am - 10:00pm
If you feel it is a medical emergency, you can attend A&E or telephone 999 for an emergency
ambulance. The nearest A&E department is located at Faifield General Hospital, Bury.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Online Appointments
New Patients can register now for online services by clicking here to be redirected to the Online
Services page.
For patients already registered with the service please click here Access the online system
(www.myvisiononline.co.uk) .
***Please note if you are already registered for online appointments you will also now be
registered for online prescriptions automatically***
Appointments
We offer morning, afternoon and evening appointments. You can make an appointment by
telephoning 0161 762 1515, online or in person at our Reception Desk. If you have an urgent
medical concern you will be offered a telephone triage consultation with the GP. There may be
times when we do not have an appointment to offer you with the GP of your choice, but we will
try and accommodate you where possible.
Please give as much notice as you can for routine appointments, as we will then be able to offer a
wider choice of times through advanced booking. You can normally make pre-booked
appointments 6-8 weeks in advance.
Online Appointment Booking
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Patients may book Face to Face and Telephone consultations online, Access the online
appointment system(please ensure that you have registered for online services).
To register for online services please click here to be redirected to the Online Services
page for more information and details on how to register.
Telephone Consultations
If you wish to speak to your GP or Practice Nurse, please contact us to book a telephone
consultation with them, informing the Receptionist with brief details of your query and your
contact number. If it is an urgent medical query, then you should ask Reception to book a
telephone triage consultation. The GP or Practice Nurse will then contact you during
clinics/surgeries.
Telephone Triage
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If you wake up on a particular morning and feel you need to see the GP you will call us
from 8:30 a.m. on 0161 762 1515.
The Receptionists will take your name, address, date of birth and contact number and
brief details of your symptoms or why you would like to speak with the GP. If you do not
wish to share this information that is fine, but just to reassure you that we have a strict
confidentiality policy in force.
Your name will be added to the list for the GP to call back. Usually this will be within 2
hours, but more often it will be quicker than that, often within a short period of your call.
The GP will ring you. He/she will ask you some questions to find out the best way to deal
with your concerns.
If the GP, in agreement with yourself, feels you need to come in to the surgery they will
give you an appointment time, usually later that same morning.
You may be asked to make a routine appointment to come in to see them if the problem
does not require an appointment that day or if they need to see how your symptoms
change in that time.
The GP may be able to prescribe medication for you without you coming to the surgery,
you have the option to collect the prescription or make arrangements for your pharmacy
to do so on your behalf.
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The GP maby be able to give you advice or reassurance based on your conversation.
Cancellations
We ask that you give us at least 24 hours notice of cancellation if you are unable to keep your
appointment. By cancelling your appointment, this allows us to offer that appointment out to
other patients.
Checking in
Please arrive on time for your appointment. You may be asked to rebook your appointment if
you are more than 10 minutes late.
To avoid queuing at the Reception Desk, you can use the self-check in system when attending
for appointments with the GPs and Practice Nurses. The unit is located in our Waiting Room and
is available to use in several languages. Once you have checked in, please take a seat. We have a
wall mounted screen that displays current Practice information and health advice. When it is
your turn, your name will appear at the bottom of the screen together with the name of the GP or
Nurse who will be seeing you and the room number.
Better Access for you
From the 31st March 2014 , there will be some changes to how GP appointments at Peel GPs
are organised.
At present you will probably be aware that you are registered with one of 3 separate GP practices
within Peel GPs. You are limited to making appointments with one of 2 GPs.
After a good deal of discussion and consideration regarding the changing demands of General
Practice and in particular how to offer the most reliable and efficient service to our patients we
have decided to trial some new ways of working.
From the 31st March all 6 GPs from the 3 practices will start to work together effectively
forming one practice.
We hope that this new way of working will benefit our patients, administrative and
medical/nursing staff.
Despite our careful planning it is likely that we will need to adjust our new systems to some
extent in the first few weeks to allow for unforeseen pitfalls.
As always we would welcome and encourage any comments or suggestions via email
peel.gps@nhs.net from our patients (positive or negative) to help us provide you with the best
service possible.
We have also looked at the timings and numbers of appointments which can be booked in
advance. This is an on-going review process.
We have added early morning and late evening pre-bookable appointments for all 6 GPs.
We continue to offer the choice to book routine appointments online in addition by phone. Our
experience is that there is usually a good choice of appointments available online .
What will this mean for you?
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If you feel you need to speak to/see a GP on a particular day you will be able to.
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concerns will be dealt with in a timely and efficient manner avoiding you making
unnecessary trips to the surgery.
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the triage appointment and any follow up will be with a GP of your choice but
it is important that for urgent problems this is not always possible.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Repeat Prescription
Please be advised we have now migrated to our new online prescription ordering
service. All current users of the old system will now not be able to order their
repeat prescriptions online without registering for the new service (please see
below for further instructions).
***Please note if you are already registered for online appointments you will also now be
registered for online prescriptions automatically***
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Patients on long-term medication can order repeat prescriptions in a number of ways
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Online:
Registered users please click the following link to order your prescription.
www.myvisiononline.co.uk (www.myvisiononline.co.uk/)
New users are required to register for online services. This system enables you to see a copy of
the current repeat medication that has been authorised for you by the doctor and for which you
have not yet used the quota of issues before the doctor needs to review your medication
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By Hand - using the reverse sheet of your prescription, drop your request in to the basket
on our Reception Desk during opening hours only
By Faxing - your request on 0161 762 1522 - 24/7 access
By Posting your request form - you may leave a supply of stamped addressed envelopes
with Reception and we will post your prescription to you
By contacting your regular pharmacy - ask about their repeat prescription ordering
service Please allow 2 full working days for your prescription to be ready for collection
at the surgery after 3:00 pm. Please note that we can only accept requests for medication
that has been previously agreed by the doctor as suitable for repeat prescription
By Telephone - call between 10:00AM and 12:30PM and 3:00PM and 4:00PM. Our
busiest day for ordering prescriptions by telephone is Monday and it would assist us if
you could use one of our alternative ways of placing your order
Batch Prescriptions
This service is available if you are taking regular medication. Instead of ordering your
prescription on a monthly basis, you would receive prescriptions for up to 6 month. Please note
some medications may not be suitable for this service. If you would like further information
please contact Reception.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales
prescriptions are free of charge.
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Prescription (per item): £7.85
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC.
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Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery. Thank You for using the online service.
Please be advised that we are in the process of migrating to a new online prescription
ordering service. All current users are required to register for the new service (please see
below for further instructions).
The current method will stay operational until the 18th May.
***Please note if you are already registered for online appointments you will also now be
registered for online prescriptions automatically***
Clinics & Services
Clinics & Services
We offer a wide range of GP and Practice Nurse led clinics and request that you contact us for up
to date information on days and times of clinics. These NHS services are free.
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Postnatal Checks with your GP
Child Health Survelliance - Health Check carried out by your baby's GP when they
are 6-8 weeks old
Childhood Immunisations
Rotavirus
Minor Surgery and Warts
Joint Injections
Respiratory Clinics including Asthma and COPD
Hypertension
Diabetic
Learning Disability Health Checks
Dementia Screening
Heart Disease
NHS Health Checks (40 - 74 years)
Annual Flu Vaccinations
Pneumococcal Vaccinations
Shingles vaccination for those aged 70,78,79
Family Planning including IUCD and Implanon
Cervical Smears
Blood Tests
24 hour BP monitoring
Arrhythmyia monitoring Watches
ECG Clinic
Travel Clinic (Limited availability) Maybe a charge for non-NHS vaccine prescription
and vaccination certificate.
Family Planning clinics are also available to non-registered patients. Contact us to book an
appointment with the GP.
Community based Clinics - 3rd Floor Townside Primary Care Centre, Bury
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Ante-natal Midwife led clinics held every week
Baby weighing Health Visitor led clinics held every week
Non-NHS Services
Non-NHS Services
Some services offered fall outside the scope of the NHS and therefore a fee is normally payable.
The following guide lists the current rates for non-NHS work.
April 2014
1. Certificates without examination
a) Straightforward certificates of fact - £16.50
b) More complex certificates - £28.00 to £58.50
private sick note (incapacity certificate), required by patient for presentation to an employer
(except those that the doctor is obliged to provide for statutory sick pay (SSP) purposes)
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accident/sickness insurance certificate - short certificate of incapacity without
examination for patient to claim under accident/sickness insurance
freedom from infection certificate,e.g. for school, travel or employment
validation of private medical insurance (PMI) claim form, to support a claim for benefit
in connection with private medical insurance, or completion of a 'pre-treatment’ form
school fees and holiday insurance certificates
health club – brief written report to certify that a patient is fit for exercise
2. Work in surgery
a) Extract from records - £62.50
b) Report on a pro forma, no examination (e.g. 20 minutes) - £83.50
c) Written report without examination, providing a detailed opinion and statement on the
condition of the patient (e.g. 30 minutes) - £124.50
d) HGV medicals - £100
e) Taxi medicals - £60
f) Comprehensive clinical examination including report, certificate, or completion of necessary
forms (e.g. 45 minutes) - £180.00
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accident/sickness insurance – to support a claim for payment of benefit under
accident/sickness insurance policy
employment – for pre-employment or on an employee, requested by an employer
fitness for education – to attend university, college, teacher and nurses training and for
dentists, completion of the form of application for first registration of a dentist issued by
the GDC
pharmaceutical trials – report on suitability of patient to take part as non-patient volunteer
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private medical insurance: report on prospective subscriber to a private medical insurance
(PMI) scheme (e.g.BUPA, PPP, WPA, etc)
Useful Telephone Numbers
Useful Telephone Numbers
Age UK
0161 705 2137
Alcoholics Anonymous
0161 839 2881
Alexandria Hospital
0161 428 3656
Bury Ambulance Service (routine booking)
0161 762 3155
BARDOC
0161 763 4242
Birch Hill Hospital
01706 377777
Bolton Royal Hospital
01204 390390
Bury Hospice
0161 725 9800
Bury NHS Trust
0161 762 3100
Carers Helpline
0808 808 7777
Christie's Hospital
0161 446 3000
Bury Community Drug & alcohol team
0161 253 6488
Bury Dental Access Centre
0161 763 9022
Bury Disablement Services
0161 253 6858
Fairfield Hospital
0161 764 6081
Bury Family Bereavement Counselling
0161 253 8103
Gum Clinic (Sexual Health)
0161 778 2755
Highfield Hospital
01706 655121
Hope Hospital
0161 789 7373
MacMillan Nurses
0161 767 1423/1422
Manchester Royal Hospital
0161 276 1234
Manchester Royal Eye Hospital
0161 276 5526
Manchester Royal Childrens Hospital
0161 276 1234
National Blood Service
0845 7711711
North Manchester General Hospital
0161 795 4567
Bury Patient Liaison Service
0800 3283166
Bury Relate
0161 764 4113
Rochdale Infirmary
01706 517048
Rossendale Hospital
01706 215151
Bury Samaritans
0161 764 0055
Social Services
0161 253 5000
Treatment Room Booking
0161 762 1570
Wrightington Hospital
01257 256225
Wythenshaw Hospital
0161 998 7070
Young Persons Advisory Service
0161 762 1588
Test Results
Test Results
Please call Reception on 0161 762 1515 after
2:00 pm Monday to Friday to enquire about your test results. Blood results are usually back in
the surgery within 3 working days but depending on the test it may be up to 2 weeks.
Note that the Practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate. If you are unable to contact us
personally, please see the item on third party consent below.
When you take your test you will be told how long it will be before the results are returned to the
Practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your GP if your are advised to do so.
3rd Party Consent
We provide a service to enable you to nominate a 3rd party i.e. your husband, wife, son or
daughter etc to either obtain your test results on your behalf or be able to discuss any medical
issue which may arise, please print off and complete whichever service you require and either
post back to us or email it to;
peel.gps@nhs.net
3rd Party Results Only Consent Form
All Medical Issues 3rd Party Consent Form
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the Health Care Assistant taking the sample from a blood vessel in
your arm, and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand may be anaesthetised (numbed) with a special cream before
the sample is taken. Depending on the age of the child they may be referred to an outside NHS
provider for the sample to be taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area and our receptionists will be
happy to confirm if you qualify. As a rough guide, some of the areas that fall within the
boundary are Moorside, Redvales, Fishpool, Elton, Walshaw, Ainsworth, Tottington,
Brandlesholme, Greenmount, Topping Fold, Central Bury, Walmersley and Nangreaves.
As it often takes some time for records to be forwarded from your former practice all newly
registered patients will be asked to complete a few forms. The process is very quick however and
patients are normally on our system within two working days.
Medical treatment is available from the date of registration. Please contact reception for further
information.
New To The Country
Asylum seekers and Refugees have to be allocated to a GP practice by NHS Bury.
EU Immigrants need to provide their citizen / ID card and birth certifcates for children under 16
years of age.
Non-EU Immigrants need to provide their Visa provided by the UK Border Agency.
Registration Forms
Online Registration With The Practice
Please print off and complete ALL of the forms listed below and return to us either by post, in
person or by email on peel.gps@nhs.net
Application Form to Join Peel GPs
GMS1 Registration Form
Medical Questionnaire
Alcohol Questionnaire
Summary Care Record Opt Out Form
(systems.hscic.gov.uk/scr/staff/aboutscr/comms/pip/optout.pdf)
Care Data Opt Out Form - Download, complete and return to the practice
It’s Your Practice: A patient guide to GP services has been put together by the Royal College of
General Practitioners (www.rcgp.org.uk) (RCGP) for patients.
This guide has been produced as part of the RCGP’s aim to build stronger relationships between
you and your doctors and encourage the involvement and inclusion of you in your own care.
The guide provides helpful information on all aspects of using GP services: from finding and
choosing a practice and how to get the most out of a GP consultation to accessing health records
and understanding patients’ rights and responsibilities.
It is split into several sections including:
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General Practice explained
Choosing the right practice for you
Registering with a GP practice
Seeing your GP – consultations
Seeing your GP – the next steps
After your GP consultation
Your health record
Your rights and responsibilities as a patient
Get involved with your practice
The publication is part of a push by the NHS as a whole to encourage you to understand how you
can get the most out of primary care – which also includes how you can become more involved
in monitoring your own health.
Download A Patient Guide to GP Services
Online Services - Our Statment of Intent
Peel GPs
Statement of Intent
New contractual requirements came into force from 1st April 2014 stating that GP Practices
should make available a statement of intent in relation to the following developments:
Referral management
All practices must include the NHS number as the primary identifier in all NHS clinical
correspondence issued by the practice.
NHS numbers are always included in all referral letters
Electronic Appointment booking
Practices are required to promote and offer the facility for all patients who wish to book, view,
amend, cancel and print appointments online.
We currently offer this service.
Online booking of repeat prescriptions
Practices are required to promote and offer the facility for all patients who wish to order online,
view and print a list of their repeat prescriptions.
We currently offer this service via our website. Contractually this service must now be integrated
with our clinical system. We are currently in discussion with INPS our clinical system supplier
and plan to have this service operational by 31st March 2015.
Summary Care Record (SCR)
Practices are required to enable successful automated uploads of any changes to a patient’s
summary information, at least on a daily basis to the Summary Care Record.
Since January 2013 we have not been able to offer this service. This is due to changes in the SCR
summary update process and our database configuration. We are currently in discussion with
INPS, our clinical system supplier and plan to have this service operational by 31st March 2015.
GP2GP Transfers
Practices should utilise the GP2GP facility for transfer of all patient records between practices,
when a patient registers or de-registers.
We confirm GP2GP is currently active and we send and receive patient records via this secure
system.
Patient access to their GP record
Practices are required to promote and offer the facility for patients to view online, export or print
any summary information from their records relating to medications, allergies, adverse reactions
and any other items/data agreed between the contractor and patient.
INPS, our clinical system supplier are currently testing this software at pilot sites. It is there
intent to make this functionality available to patients in England by the end of the year.
General Medical Services Contract 2014/15 ref 01347
29.09.14
Choose the right Service
When we are closed, Make sure you choose the right service
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Urgent care advice
Dial 111
NHS 111 is available 24 hours a day, 365 days a year
Calls are free from landlines and mobile phones
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Bury Urgent Care Treatment Centre, 1st Floor, Moorgate Primary Care Centre, Bury BL9
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Bardoc Out of Hours Care 0161-763-4242
Medical Emergency Dial 999
Home Visits
GP Home Visits
If you feel you can not come to the Practice or are housebound and need a home visit, please
telephone 0161 762 1515 where possible before 10:00am.
Inform the Receptionist of why you would like the GP to visit and provide a contact number.
Home visit are usually carried out following morning surgeries and therefore, where possible, if
you can arrange to attend you will be seen sooner. There may be times when it is more
appropriate for an examination to be carried out in a clinical setting.
You can be visited at home by a community nurse if you are referred by your GP. You should
also be visited at home by a health visitor if you have recently had a baby or if you are newly
registered with a GP and have a child under five years.
Text Message Reminders
You can now register to receive information by text message on your phone regarding
appointments and health care. The text would not contain any personal or medical information. It
is fully integrated with our clinical system which is securely hosted and has NHS IGSoC
(Information Governance Statement of Compliance) approval.
Examples of reminders - annual flu campaign, child immunisation appointments, chronic disease
review appointments, general health check invites and health promotion education/invites.
If you wish to register for this messaging service please fill out the consent form.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The
Summary Care Record is meant to help emergency doctors and nurses help you when you
contact them when the surgery is closed. Initially, it will contain just your medications and
allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ –
SCR), other staff who work in the NHS will be able to access it along with information from
hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS
databases.
As with all new systems there are pros and cons to think about. When you speak to an
emergency doctor you might overlook something that is important and if they have access to
your medical record it might avoid mistakes or problems, although even then, you should be
asked to give your consent each time a member of NHS Staff wishes to access your record,
unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish
to keep your information at the level of this practice. Connecting for Health (CfH), the
government agency responsible for the Summary Care Record have agreed with doctors’ leaders
that new patients registering with this practice should be able to decide whether or not their
information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded
to the Central NHS Computer System unless you actively opt out.
For further information visit the HSCIC Website (systems.hscic.gov.uk/scr)
Note: Since January 2013, we have not been able to offer this service, but it is our intent to
have this service operational by 31st March 2015.
We advise that you should still complete an opt out form, if you do not want your Summary
Care Record information being uploaded . We will then be able to input a code on your
electronic medical record to stop your information being uploaded when this service becomes
active.
If you choose to opt out of the scheme, then you will need to complete a form and bring it along
to the surgery.
Download the opt out form >>>>
(systems.hscic.gov.uk/scr/staff/aboutscr/comms/pip/optout.pdf)
How do I opt out of sharing my information ?
What should I do next?
1. Make sure you have read the information provided on our website - Care Data How
information about you is shared
2. Make your decision
3. If you have decided to opt out please do the following:
Download and complete the form
Remember to sign and date the form
Send either by
o
o
post
email peel.gps@nhs.net attaching your scanned letter, marking the subject line
care data opt out
What we will do
1. We will scan your opt out letter into your GP electronic
medical record.
2. We will make an entry within your medical record, which states
'Dissent from secondary use of GP identifiable data'
'Dissent from disclosure of personal confidential data by Health and
Social Care Information Centre'
3. The above entries within your GP electronic medical record will prevent your personal
confidential information from being extracted from the GP clinical system.
Patient Charter
Peel GPs
Patient Charter
As a Practice what we expect from you as a patient:
That you adhere to our practice policy regarding the making and keeping of appointments.
That you are on time for your appointment.
That if circumstances prevent you attending for your appointment, you notify the reception office
as soon as possible.
*GPs and staff are treated with respect.
You keep us up to date with your contact details e.g. home address, landline and mobile numbers
and email address.
You work in partnership with your GP/Practice Nurse/health care professional to achieve the
best possible use of the services provided by the Practices.
*Peel GPs is an NHS Zero Tolerance Zone. The Government is determined to ensure that staff
who spend their lives caring for others are not rewarded with intimidation and violence.
What you can expect from us:
Your right to privacy and that the strict rules on confidentiality surrounding your medical and
personal details be maintained at all times.
To be dealt with in a respectful and efficient manner at all times.
To be treated with dignity at all times.
To have, within a reasonable timescale, a full and clear explanation (by a clinician in the
practice) on matters concerning your health and your medical treatment if you so request.
To have access to your medical records as defined by current legislation under the Data
Protection Act 1998.
To be notified of changes concerning the day to day functioning of the practice by the practice
leaflet and/or newsletter.
All health care professionals who are directly involved with your medical care have undergone
appropriate/relevant training and updating and hold the statutory qualifications.
___________________________________________________________
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:


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
To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases.
Anonymised patient information will also be used at local and national level to help the
Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made in writing through the
Admin Clerk and may be subject to an administration charge.
No information will be released without the patient consent unless we are legally obliged to do
so.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons. Violence in this context includes actual or threatened
physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we
will notify the patient in writing of their removal from the list and record in the patient’s medical
records the fact of the removal and the circumstances leading to it.
Routine childhood immunisations schedule
Routine childhood immunisations
When to immunise Diseases protected against
Two months old
Three months old
Four months old
Vaccine given
Site**
Diphtheria, tetanus, pertussis,
polio and Haemophilus
influenzae type b (Hib)
DTaP/IPV/Hib (Pediacel)
Thigh
Pneumococcal disease
PCV (Prevenar 13)
Thigh
Rotavirus
Rotavirus (Rotarix)
By mouth
Diphtheria, tetanus, pertussis,
polio and Hib
DTaP/IPV/Hib (Pediacel)
Thigh
Meningococcal group C
disease (MenC)
Men C (NeisVac-C or
Menjugate)
Thigh
Rotavirus
Rotavirus (Rotarix)
By mouth
Diphtheria, tetanus, pertussis,
polio and Hib
DTaP/IPV/Hib (Pediacel)
Thigh
Pneumococcal disease
PCV (Prevenar 13)
Thigh
Hib/MenC
Hib/MenC (Menitorix)
Upper
arm/thigh
PCV (Prevenar 13)
Upper
arm/thigh
MMR (Priorix or MMR
VaxPRO)
Upper
arm/thigh
dTaP/IPV (Repevax) or
DTaP/IPV(Infanrix-IPV)
Upper arm
MMR (Priorix or MMR
VaxPRO)(check first dose
has been given)
Upper arm
HPV (Gardasil)
Upper arm
Tetanus, diphtheria and polio
Td/IPV (Revaxis), and
check MMR status
Upper arm
Meningitis C
(Meningitec, Menjugate or
NeisVac-C)
Upper arm
Between 12 and 13
months old –
Pneumococcal disease
within a month of
the first birthday
Measles, mumps and rubella
(German measles)
Diphtheria, tetanus, pertussis
and polio
Three years four
months old or soon
after
Measles, mumps and rubella
Cervical cancer caused by
Girls aged 12 to 13 human papillomavirus types
16 and 18 (and genital warts
years old
caused by types 6 and 11)
Around 14 years
old
Please note
** Where two or more injections are required at once, these should ideally be given in different
limbs. Where this is not possible, injections in the same limb should be given 2.5cm apart.
The Meningitis C vaccination will be introduced during the 2013/14 academic year and the
vaccine supplied will depend on the brands available at the time of ordering
Immunisations for at-risk children
When to immunise
Diseases protected
against
Vaccine
given
Site
At birth, 1 month old, 2 months old
and 12 months old
Hepatitis B
Hep B
Thigh
At birth
Tuberculosis
BCG
Upper arm
(intradermal)
How do I make a complaint?
If you have a complaint, concern or question about services you have received from the doctor or
staff working in the Practice, please let us know. We operate a Practice complaints procedure as
part of the NHS system for dealing with complaints. Our complaints system meets national
criteria. We are required on an annual basis to submit a return of the number of complaints
received to NHS England. We adhere to the Data Protection Act and the principles of the NHS
Code of Conduct regarding keeping your personal information confidential.
We hope that most problems can be dealt with easily and quickly, often at the time they arise and
with the person concerned. If your problem cannot be resolved in this way and you wish to make
a complaint, we would like you to let us know as soon as possible. Ideally within a matter of
days or at the most a few weeks as this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have the details of your complaint about events which
happened 12 months previous or within 12 months of discovering that you have reason to make a
complaint.
Who do I send my complaint to?
All complaints should be addressed to Susan Wheatley, Business Practice Manager.
As our designated responsible person for complaints it is her responsibility to ensure that we
comply with current NHS complaints regulations when handling your complaint. The complaints
procedure will be explained to you and with assurance that your concerns are dealt with
promptly.
Provide us with your name and contact details, including email address. Details of your
complaint to include a clear description of your concerns and where possible dates.
Our Aims
We will acknowledge receipt of your complaint within 3 working days.
Offer you the opportunity to discuss the complaint.
Inform you of how the complaint will be handled within the Practice .
Advise how long the period of investigation will take
If there is a delay in obtaining information, a progress report will be provided
with an updated completion date.
6. Our response will explain
1.
2.
3.
4.
5.

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how the complaint was considered
the conclusions we have reached
any actions we need to take
confirmation that we are satisfied that the actions have been implemented
provide you with details of your right to complain to the Ombudsman if you
feel we could have handled your complaint better.
We hope that, if you have a problem, you will use our complaints procedure. We believe this will
give us the best chance of putting right whatever has gone wrong and an opportunity to improve
our practice.
If you feel your complaint has not been handled satisfactorily by us, or you do not feel you can
discuss your complaint with us you can contact NHS England (who are responsible for
purchasing primary care services e.g. GP) or the Health Service Ombudsman .
NHS England
www.england.nhs.uk (www.england.nhs.uk/)
Phone: 0300 311 2233 Open Monday to Friday between 8a.m. to 6p.m.
Email: england.contactus@nhs.net (State 'For the attention of the complaints manager' in the
subject line.)
Post: NHS Commissioning Board, PO Box 16738, Redditch B97 9PT
Parliamentary and Health Service Ombudsman
www.ombudsman.org.uk (www.ombudsman.org.uk/)
Phone: Helpline 0345 015 4033 Open Monday to Friday between 8:30a.m. and 5:30p.m.
Email: phso.enquiries@ombudsman.org.uk
Post: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London
SW1P 4QP
For complaints about Pennine Care's Community Services contact PALS on 0161 716 3178.
www.buryccg.nhs.uk (www.buryccg.nhs.uk/)
Our Chaperone Policy
We at Peel GPs are committed to providing you with a safe, clean and welcoming
environment. Where you know that we have practices in place to ensure you receive
quality healthcare and service.
You are entitled to have a chaperone present during your examination or procedure.
Our clinical staff, understands the need for chaperones, and will offer this service to
you.
Our Practice Nurses are trained in providing you with a formal chaperone presence.
You may wish to have your relative or friend present during your examination or
procedure for support. We hope you will not be offended but we recommend that our
Practice Nurse is also present in their role as a formal chaperone.
Where possible we will provide a formal chaperone during your appointment . There
maybe times when this is not possible and it maybe necessary to reschedule your
appointment.
Respecting your privacy and dignity at all times
Infection Control Information
Our Infection Control Statement
We are committed to providing you healthcare in a safe and clean environment. You can be
assured that the Clinical Team which consists of the GPs, Practice Nurses, Receptionists, Admin
Team and other Healthcare professionals are trained in infection prevention and control. We
address factors relating to the spread of infection within our healthcare setting.
What you can expect from us
Hand hygiene is very important and you can expect our Clinical Team to cleanse their hands
after each patient contact.
Cleaning, Disinfection and Sterilising
 Any clinical equipment in use has gone through a cleaning processing
 We use single disposable instruments
 All high priority areas are cleaned on a daily basis
 All toys are cleaned on a daily basis
 Cleaning of the premises is carried out by Integral Ltd who are accredited to ISO standards
 Integral Ltd work to
this Infection_control_cleaning_schedule_Townside_PCC_9_May_2011.pdf We also
have a copy on display in our Waiting Room.
 Suitable clothes and aprons/gloves are worn by the Clinical Team when carrying out
medical procedures to reduce the risk of infection
Sick Bay
 We have a room to use to avoid you waiting in our Waiting Room if you are feeling unwell
What we expect from you
 We ask that you do not eat or drink in our Waiting Room
 That you dispose of used tissues in the bin
 That you inform the Receptionist if you are feeling sick
In Times of Bereavement
If An Expected Death Occurs At Home
1. Telephone us on 0161 762 1515 and the patient's GP, or if we are closed a out of hours doctor,
will visit to confirm that death has taken place.
2. Arrange to collect the doctor's Medical Certificate of Death (usually from the surgery).
3. Contact a funeral director.
4. Make an appointment and take this to Bury Registrars Office, (together with the deceased's
Medical Card and Birth Certificate, if available) for the area in which the death took place.
5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral
director who will look after necessary arrangements for the funeral. The Registrar will also issue
a white notification certificate for the DWP. They will also enquire as to the number of Certified
Copies you require for dealing with the deceased finances (a fee is payable for each copy).
If The Death Occurs In Hospital
1. Contact a funeral director to inform him his services are required.
2. Collect the certificate from the hospital then follow 4 - 5 as above
If An Unexpected Death Occurs At Home
1. Ring 999 for the Police
2. The Coroner will advise you on what procedure to follow.
Note For Cremation
Your funeral director will usually liaise directly with the surgery regarding the additional
certification required.
Comments & Suggests
Please only use this form for comments about the practice and suggestions as to how we can
improve our service to you. Medical matters and official complaints cannot be dealt with via this
form. If you have a query regarding a medical matter please telephone reception to make an
appointment to see the appropriate person.
To send us your comments and suggestions please CLICK HERE
Staff Details
Doctors
Dr Paul Anthony
Jackson
MB BS 1986 London
Dr Jane Caroline
Jackson
MB BS 1985 London
Dr Muthu Palaniappan MB BS 2003 India DRCOG 2008 nMRCGP 2010
Dr Nawila Aslam
Dr Shobha Annie
Chacko
MB BS 1985 India DGO 1987 India DFFP 1985 MRCOG
1998 MRCGP 2003
Dr Rachel Eleanor
Hubber
MB ChB 2004 Manchester nMRCGP
Nurses
Sister
Josephine
Rowlands
RGN 1979 London
Sister Susan
Iannaccone
RGN 1988 Bury
Dip Professional Nursing Studies 2000
BA (Hons) Health Studies Bolton 2000
Practice nurses are qualified and registered nurses. They can help
with health issues such as family planning, healthy living advice and
blood pressure checks. The practice nurses run clinics for long-term
health conditions such as asthma, diabetes and chronic disease
management. They carry out cervical smears.
Healthcare Assistants
Miss Jayne Barrett
Practice Management
The practice manager is involved in managing all of the business aspects of the
practice such as making sure that the right systems are in place to provide a high
quality of patient care, human resources, finance, patient safety, premises and
equipment and information technology. The practice manager supports the GPs and
other medical professionals with delivering patient services and also helps to
develop extended services to enhance patient care.
Reception
Receptionists provide an important link for patients with the practice and are your
initial contact point for general enquiries. They can provide basic information on
services and results and direct you to the right person depending on your health
issue or query. Receptionists make most of the patient appointments with the GPs
and nurses. They also perform other important tasks such as issuing repeat
prescriptions and dealing with prescription enquiries, dealing with patient records
and carrying out searches and practice audits. They also play an important role in
recalling patients for their disease management appointments and our annual flu
campaign appointments.
Health Visitors
A health visitor is a registered nurse who works within the community for NHS
Bury. Each GP Practice is assigned a designated health visitor. They have received
training particularly related to babies, children and pregnant women. Their role is to
provide families with children under five years old with support and advice around
the general aspects of mental, physical and social wellbeing.