TICKETING MANUAL
NOTICE
NO PART OF THIS DOCUMENT MAY BE REPRODUCED,
STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN
ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL,
GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF TRAVELPORT.
Website: www.benelux.travelportservices.com
March 2010
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INDEX
INDEX ................................................................................................................................................................... 3
INTRODUCTION .................................................................................................................................................. 6
TYPES OF DOCUMENTS .................................................................................................................................... 8
ISSUING AN E-TICKET ...................................................................................................................................... 10
*ETA – E-TICKET ACKNOWLEDGEMENT(S)............................................................................................................... 11
*DH – DOCUMENT HISTORY ......................................................................................................................................... 14
E-TICKET STATUS CODES .............................................................................................................................. 16
VOIDING AN E-TICKET ..................................................................................................................................... 18
POSITIVE AUTHORZATION TABLE ................................................................................................................. 22
EZ ELECTRONIC TICKET OPTIONS ................................................................................................................ 24
EZN AND EZL ITINERARY / INVOICE OPTIONS ............................................................................................. 28
DOCUMENT INSTRUCTIONS ........................................................................................................................... 30
INTERLINE AGREEMENTS ............................................................................................................................... 32
FORM OF IDENTIFICATION – FOID ................................................................................................................. 36
DAILY DOCUMENTION LOG ............................................................................................................................ 42
PRIMARY DAILY DOCUMENTATION LOG .................................................................................................................... 42
SECONDARY DAILY DOCUMENTATION LOG ............................................................................................................. 44
OTHER DAILY DOCUMENTATION LOGS AND REPORTS .......................................................................................... 45
E-TICKET HISTORY .......................................................................................................................................... 48
PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY .................................................................................... 50
MANUAL PRICING ............................................................................................................................................. 52
AGENT ASSITED PRICING ............................................................................................................................... 54
INTRODUCTION .............................................................................................................................................................. 54
RATE DESK PRICING (RDP) – MANUAL PRICING ......................................................................................... 56
INTRODUCTION .............................................................................................................................................................. 56
RATE DESK PROCEDURE ............................................................................................................................................. 57
RATE DESK EXAMPLE .................................................................................................................................................. 59
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WORLD TICKET IMAGE - RDP TEMPLATE .................................................................................................... 63
WORLD TICKET IMAGE EXAMPLE ............................................................................................................................... 64
MULTIPLE TICKET RECORDS....................................................................................................................................... 68
ASK TRAVELPORT ........................................................................................................................................... 72
E-TICKETING TROUBLE SHOOTING. (ANSWER 15420) ............................................................................................. 72
APPENDIX 1 - AUTOPRICING ........................................................................................................................... 74
APPENDIX 2 – E-TICKETING ERROR RESPONSES ...................................................................................... 76
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INTRODUCTION
This manual has been written for agents using the Worldspan system.
The topics covered in this manual are:
 Worldspan E-ticketing:
After the first chapters you will be able to issue e-tickets for standard reservations. We
will use autoquotes. Also the information in PNR regarding e-ticketing will be explained.
 Worldspan E-ticketing options and errors:
In the second part of this course ticketing options and error messages will be explained
hand dealt with. Only automated quotes will be used.
 Worldspan E-ticketing, Agent Assisted Pricing and Rate Desk Pricing.
We will create manual Filed Fares. Often used in case of IT/BT ticketing or in case of
journeys that cannot be quoted automatically.
During the course we will use:
 The www.benelux.travelportservices.com website. Ask Travelport is an important source of
all information on the Worldspan System.

Help and Info pages in the Worldspan System.
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TYPES OF DOCUMENTS
HELP EZ, INFO EZ
There are several different documents that are frequently produced in Worldspan, these include:
Electronic Tickets
Since June 2008 agent can only issue e-tickets for air journeys. After issuance, the passenger flight
coupons are transmitted electronically to the operating/validating carrier.
Itinerary
A full-length itinerary document includes all active air and non-air segments. The amount due
section does not appear on an itinerary document.
Invoice (Itinerary/Invoice)
A full-length itinerary/invoice document includes all active air and non-air segments. An
itinerary/invoice will have a value (price) printed on it. If this document is issued at the same time as
an Electronic Ticket the name of this document changes to a Passenger Itinerary Receipt.
Automated Miscellaneous Charges Order (MCO’s)
With Automated MCO’s an agent can pay fees, deposits, extra bagage. The subject will be dealt
with during the advance ticketing course.
During this course we will look at e-ticketing and the itinerary.
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ISSUING AN E-TICKET
The issuance of an E-ticket is basically only one step further than a normal reservation.
Look at the reservation below. The passenger has booked a round trip.
To issue a reservation, two mandatory fields are needed:
 Form of Payment, in this case CASH  5$CA
 Autoprice  4P*
To issue the e-ticket on KLM enter:
EZE#CKL
Tab behind the bracket and record locator to open the PNR again. The PNR will be updated.
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The PNR will be updated:
 Two new fields will appear in the PNR: ETA, DH.
 The ticketing field will be updated.
The Ticketing Field will be updated with Date and Time of ticket issue and E-ticket number. Also the
issuing agent AA will be mentioned.
A SSR with the ticket has been send to the airline, using the code TKNE.
If the ticket number has not been send to the airline, the travel agent needs to do this manually.
Otherwise, the reservation / ticket might be cancelled by the airline.
*ETA – E-TICKET ACKNOWLEDGEMENT(S)
INFO *ETA
*ETA shows all E-ticket records connected with this PNR.
To retrieve the E-ticket Record enter ETR1
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Tab after
And enter to view the ticket data.
Explanation of the information in the E-ticket:
TKT NBR:
Ticket number including airline code. No check digit shown.
ORIG/DEST
Origin / Destination, here AMS/AMS
NBR of TKTS issued
In this case, only one ticket is issued, no conjunction ticket.
TTL NBR of SEGS
Total number of segments, in this case 2.
CP
Coupon
S
Status, in this case O(pen) for use
ER
Endorsements / restrictions
Fare Calculation
Calculation in NUC. The Rate of Exchange (ROE) and the XT-taxes.
Fare Calc Indicator
Pricing Indicator. 9 tells you the booking is autopriced.
TKT Fare Data
Fare Information as shown on the Passenger Ticket
Auditor
Net amount to be paid
FOP
Form of Payment
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The passenger information is shown below:
NAME
Passenger name
FA: 1P/….
File Address (Worldspan Locator)
FA: 1A/….
File Address (Airline Locator)
TICKETING AGT ID
Sine in of ticketing agent
SID
Subscriber ID (pseudo)
DATE
Date of ticket issuance
IATA NBR
IATA Number
NAME/PLACE OF ISSUE
Issuing Agency name and address
FREE BAG
Baggage Allowance (not guaranteed)
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*DH – DOCUMENT HISTORY
HELP *DH, HELP TTN, INFO *DH
When an tciketis issued, Worldspan creates a document history record for each document issued.
This appears in the items suppressed field of the PNR.
DISPLAYED PNR
Document History
*DH
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Explanation of the Document History:
Under Document Commands the entries for pricing and ticketing will be shown.
 EZ entry generated by Worldspan
 Agent Entry
 4P – Pricing Entry
 PI – Pricing Instructions (e.g. segment selection)
Under Document additional information regarding the document issued is shown. Possible











REFUND
RFARE
RCOMM
FOP
EXREV
ENDOR
TOUR
FARE
FCALC
COMM
TTN


TCN
SCN
Date / Time / sid / Agent Sine On
Fare / Tax / Penalty / Total in refuded document
Commissions recall and earned amounts
Form of Payment
Exchange Reversal
Endorsements
Tourcode
Fare Information and Farebasis
Fare calculation
Commission
Transmit Ticket Number. The TTN tells you the ticket number is send to the
Airline.
Transmission Control Number
Stock Control Number. Different Coupons can be issued or suppressed.
 C – Charge Form
 A – Audit Coupon
 T – Travel Agent Coupon
 F – Flight Coupon
 P – Passenger Receipt
 R – Refund Exchange Authorization
DESCRIPTION
ENTRY
Display Document history.
*DH
By Item number (multiple documents, From DH display)
*DH3
By Specific date
*DH14JAN
By passenger Name
*DH-JONES/SAM
All voided items
*DHV
Display a list of all TTN participants
KTN*
Specific airline TTN table (XX = Carrier Code)
KTN*XX
Transmit ticketnumber
3TTNXX
The above entry only needs to be made when there is no TTN line in the document history after
ticket issue (XX = Carrier Code)
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E-TICKET STATUS CODES
In the Electronic Ticket Record The Coupon Status Display is shown. Example: OPEN FOR USE.
Under ETR View Ticket Data the Ticket Data Display codes show under S. Different codes may
show up. Normally only the status code O (and often A) can be changed by the Travel Agent. For
example when a ticket is voided by the Travel Agent, the status code will change from O to V.
If a passenger has already checked in (C), but now wants to change his flight, it is possible to
request the airline to change the E-ticket Status Code to O and then change the flight.
Ticket Data
Display (TDD)
Coupon Status
Display (CSD)
Definition:
O
OPEN FOR USE
Open for use, not yet used.
A
AIRPORT
CONTROL
Under airport control - the operating carrier has
secured the ET coupon prior to the scheduled
departure.
C
CHECKED
The passenger has checked in for the flight.
L
LIFTED
The passenger has boarded the aircraft.
E
EXCHANGED
The value of the ET coupon has been used as
payment for a new transaction.
F
USED
The flight has been completed.
R
REFUND
The e-ticket record has been refunded.
V
VOID
The e-ticket record has been voided.
U
UNAVAILABLE
The validating carrier has determined that the
coupon is no longer available for use as ticketed.
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VOIDING AN E-TICKET
E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically
be closed for the day.
It is not possible to unvoid an e-ticket.
There are two methods for voiding an e-ticket.
1.
Selecting the VOID option in the Electronic Ticket Record (ETR).
2.
Void via the Daily Documentation Log (DD).
VOIDING AN E-TICKET VIA ETR:
HELP ET VOID
An Electronic Ticket can be voided via the Electronic Ticket Record Display.
Type X or V
and press Enter.
The e-ticket will be updated in the airlines database and a Settement Authorization Code (SAC) is
added to confirm the document is voided. Also the status has been changed to V.
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VOIDING AN E-TICKET VIA DD:
HELP DDV
An Electronic Ticket can also be voided via the Daily Documentation Log.
To open up the Daily Documentation Log enter:
DD
There is only one item on the list.
To void this item enter:
DDV1 (1 = item number)
The e-ticket will be updated in the airlines database and a Settement Authorization Code (SAC) is
added to confirm the document is voided. Also the status has been changed to V.
SPECIAL NOTES
1.
The carrier may elect to return a Settlement Authorisation Code (SAC) for void, print,
exchange or refund request transactions. This acts as a confirmation number acknowledging
that the specified request was received by the airline.
2.
When voiding an Electronic Ticket the void approval or SAC will only be transmitted when all
flight segments in the Coupon Status Display reflect OPEN FOR USE.
3.
If the form of payment was a credit card, voiding an Electronic ticket does not void the credit
card approval code.
4.
A voided e-ticket can not be unvoided.
FAILURE MESSAGES
1.
When an E-ticket has been successfully voided, an attempt to void the same document
will result in the following error message:
2.
The message
will be shown if the attempt to void the
ticket is made out is made outside of the BSP reporting period.
3.
If the link to a carrier’s E-ticket database is down when a void is requested, the error
response
is returned.
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The travel agent will be required to repeat the VOID request until the void request is processed.
Lets have a look at the updated ETA:
*ETA
The ETA shows there are four ETRs. The type of acknowledgements in this case are:
I
V
=
=
Original Issue
Voided
The SAC numbers are also mentioned.
If the ETR is opened up, you can see the status has been changed to VOID.
In the
In the
it is also possible to see the ticket voided:
it is also possible to see the ticket voided:
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You can also find the voided ticket in the updated Daily Documentation Log.
DD
The status has been changed to V, which stands for VOIDED.
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POSITIVE AUTHORZATION TABLE
HELP 4G/AT, INFO 4G/AT
An agent must have authorization from an airline to validate tickets using the airlines plate. If the
airline has given authorization, but the carrier code does not appear in the PAT table, the agent will
need to contact the Worldspan Help Desk.
4G/AT
The above list is an overview of all carrier that can be issued by SID XBL, IATA number 9984568.
If an agent tries to issue an e-ticket using a carrier that is not added to the PAT table, Worldspan
will answer with a failure message and suggests issuing carriers.
However, an agency should always contact the issuing airline for authorization, this interline
agreement is not guaranteed by Travelport.
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EZ ELECTRONIC TICKET OPTIONS
INFO EZEOPT
All possible documents are loaded in the Agency Information Record or AIR table. This table can be
retrieved by 4G. All information regarding the Agency settings are shown here, inclusing the EZ
Options.
A example is shown below.
In this case the EZ options are:
E
M
L
I
N
-
E-ticket
Automated Miscellaneous Charges Order
Passenger Itininerary Receipt
Interface Message
Itinerary only
Other options can be found under HELP EZOPT, but the above are the most regularly used.
The entry EZ is used to issue documents. After this entry the agent can append all types of
modifiers to specify:

Which type(s) of documents to be issued.

The way these documents are issued. For example, will the fare be shown on the ticket,
commission, tourcode, etc.
ISSUE DOCUMENTS
DESCRIPTION
ENTRY
Basic entry, issues E-ticket and all documents stored in the A.I.R. table.
EZ
Issue E-ticket only
EZE
Issue E-ticket with Interface Message
EZEI
Issue E-ticket and Passenger Itinerary Receipt
EZEL
Issue E-ticket, Passenger Itinerary Receipt with Interface Message
EZELI
Issue Itinerary only
EZN


An Interface message is a message from Worldspan to the accounting system.
Other Itinerary options are Viewtrip (www.mytripandmore.com) and Custom Itinerary in
Worldspan Go!
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ELECTRONIC TICKETING OPTIONS
HELP EZEOPT, HELP DI
How a document is issued is decided by the optional ticket qualifiers added after the EZE entry.
Most options can be added in the 5-field as well. It is also possible to prepare the ticketing via
Document Instruction (DI)
If options are both added in the 5-field and as EZE option, the EZE option will overwrite the option
stored in the 5-field.
Below only a list with the most important EZE options is shown.
EZE OPTION
#C
#ERTK
# IT
#K
#N
#ER
OPTION DESCRIPTION and EXAMPLE
Validating Carrier
#CDL
Carrier Validation Override
#ERTK#CSK
Tour Code
# ITYY12345678
Tour Code & IT in Fare Box (fare suppressed)
# ITYY12345678@IT
Tour Code & Bulk in Fare Box (fare suppressed)
# ITYY12345678@BT
Commission
#K1
Name Select
#N1.2
Endorsements
#ER VALID ON AF ONLY
Will overwrite Endorsements in the 5-ER field.
#*R
Redisplay PNR after ET
#$
Form of Payment
#$CA, #$CK, #$AN or # $CCVI4444333322221111N1206
Will overwrite Form of Payment in the 5$ field.
Credit Card Approval Code
#$*Z53721
Ticketing Record
#TR2 + Name select or document instruction
#$*Z
#TR
Multiple options may be combined in any order, but must be separated by an and item (#).

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EXAMPLES
DESCRIPTION
ENTRY
Validating carrier, commission, form of payment
EZE#CBA#K1#$CA
Form of payment, name select, ticket record
EZE#$CA#N1.1#TR1
Credit card approval code
EZE#$*Z12345
Validating carrier, form of payment, commission,
EZE#CLH#$CA#K1#*R
redisplay PNR
Issue Delta E-ticket with Tourcode, Fare suppressed
EZE#CDL#ITIT2AMS2@IT
Issue E-Ticket and Itinerary Receipt with options
EZE#$CA#CUA#K9
Issue E-Ticket with Split Forms of Payment
EZE#$CA-334.00/CCAX37421234567001-80.00#CBA#N1.1
or
EZE#$CCVI4929123456780001-250.49/CCAX37421234567001-100.00#CBA#N2
If an agent tries to issue the ticket, but has not yet added the validating carrier, Worldspan will
prompt you to do so, giving the options. Always try to issue the ticket on the main carrier of the
journey.
More qualifiers can be found in Ask Travelport.
Optional Ticketing Qualifiers: Answer 11618
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EZN AND EZL ITINERARY / INVOICE OPTIONS
CLIENT DELIVERY / BILLING ADDRESS
HELP 5-CD, HELP 5-CB, INFO 5-CD, INFO 5-CB
The Client Delivery address fields (5-CD) in a PNR prints on the left hand side of a Worldspan
itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed
for the Client Delivery.
The Client Billing address fields (5-CB) in a PNR prints on the left hand side of a Worldspan
itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed
for the Client Delivery.
If both the Client Delivery & the Client Billing fields are present in the PNR, then the Client Delivery
will print on the left hand side and the Client Billing will print on the right hand side.
DESCRIPTION
ENTRY
Client Delivery
5-CD MRS MARION HEIJNE
5-CD GROTE STRAATWEG 14
5-CD 1845 DF ALKMAAR NL
Client Billing
5-CB MR SIMON ZOMERS
5-CB WATERGANG 53
5-CB 1842 CG ALKMAAR NL
ITINERARY REMARKS & ITINERARY INVOICE REMARKS
HELP 5RMItinerary remarks in a PNR print on itinerary and itinerary/invoice documents. Non segment
associated remarks print at the bottom of the document and segment associated remarks print
directly after the specified segments. An unlimited number of lines are permitted with a maximum of
66 characters per line.
DESCRIPTION
ENTRY
Non segment associated Itinerary remark
5RM–HAVE A PLEASANT TRIP
Itinerary segment associated remark
5S1/4*RM–SPECIAL MEAL CONFIRMED
Itinerary name associated
5N1.0*RM–HAVE A NICE TRIP
Itinerary name/segment associated
5S2N3*RM–HAVE A NICE TRIP
Non segment associated Itinerary/Invoice remark
5IR–DO NOT FORGET VISA APPLICATION
Itinerary/Invoice segment associated remark
5S1*IR–CHECK IN TIME 2 HOURS
Itinerary/Invoice name associated
5N2.0*IR–HAVE A NICE TRIP
Itinerary/Invoice name/segment associated
5S3N4*IR–ENJOY YOUR FLIGHT
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ISSUE A CUSTOMISED ITINERARY & ITINERARY / INVOICE
HELP EZNOPT, HELP EZLOPT
EZN and EZL
OPTIONS
#A
OPTION DESCRIPTION
Agent
#ASARAH
#BK
Booking Agent (Agent sign-on and SID)
#BKAA/AO2
#BV/BVD
This option removes blank lines on an Itinerary. BVD adds decodes.
#DR
Airline Positive Acknowledgement (Direct Response)
#HV/HVD
Customised Header or Customised Header with Decodes. Blank lines are
removed.
#IR
Print Invoice Remarks
#N
Name Select
#N1.2
#*P
Print Names with Ticket Numbers
#RL
Print Record Locator
#RM
Print Itinerary Remarks
#TC
Terminal Information
#V
Print Intermediate Stops (Via Points)
#WL
Print All Waitlisted Segments
#@C5
Insert Own Closing Statement.
#@C5 Special Offers Out Now
Other closing statements: INFO #@C
#*IX
Suppress Invoice number
#*IXXXXXX
Specify manual invoice number (min/max 6 numbers)
XXXXXX = invoice number
#X$
Suppress credit card number from the document
Multiple options can be combined in any order, but must be separated by an and item (#).
DESCRIPTION
ENTRY
Itinerary without headers, Worldspan locator, terminal
numbers, airline locator agent reference, and add
intermediate stops
EZN#RL#TC#DR#ASIMON#V
Itinerary/Invoice without headers, Worldspan locator
locator, terminal numbers, airline locator, agent
reference, delete closing statement and add
add intermediate stops.
EZL#RL#TC#DR#ASIMON#@C1#V
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DOCUMENT INSTRUCTIONS
HELP 4-DI, INFO 4-DI
Document Instructions (DI) are used to store Ticketing and Itinerary /Invoice options and Document
Types for use during Document Production. All options in the last chapters can be used. Document
Instructions can be stored in the PNR or in the Worldfile.
There are 4 types of Document Instructions:
 Primary DI. These are unassociated Document Instructions.
 Name Select DI. Document Instructions which relate to specific passengers. For example: to
store different Forms of Payment.
 Pricing Instruction DI. These are DI associated to a Manual Pricing.
 Ticket Record DI. Document Instructions associated to a specific Ticket Record.
DESCRIPTION
ENTRY
Primary Document Instruction:
Single Option: suppress Credit Card number
4-DI#X$
Multiple Options:
4-DI#RL#WL#BK#TK#HVD#ITITBA04@IT
Name Select Document Instruction:
Multiple FOPs, 2 entries
Name 1.1
Name 1.2
4-DI#N1.1#$CA
4-DI#N1.2#$CCCA543198763026800
Pricing Instruction Document Instruction:
Associated to Pricing Instruction 3
4-DI#PI3#CSN#ERVALID SN ONLY
With Name Select
4-DI#PI2#N3.1#CAA#K10
Ticket Record Document Instruction:
Associated to Ticket Record 2
4-DI#TR2#CKL#ERVALID KL ONLY
With Name Select
4-DI#TR2#N3.1#CTS#K1
Additional entries:
Display Document Instructions
Delete Document Instruction 2
Change DI 3
*DI
4-DI@2
4-DI@3#X$
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INTERLINE AGREEMENTS
INFO 4GTA
If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket.
Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the
E-ticket. So, the interline agreements must be checked.
Before ticket issue, the interline agreement between different airlines can be checked. Look the
PNR below.
The Interline Agreement can be checked in two different ways:
1.
Manual, with or without an active booking file.
Interline agreements can also be checked without a booking file being displayed.
4G/TA*SA-E
The reply will give a list with all airlines accepting SA-e-tickets. For this situation, both BA and LH
are mentioned, so the ticket can be issued.
2.
Automatic, at the time of ticket issuance.
While issuing the ticket Worldspan will automatically check if the interline agreement is valid.
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E-TICKETING FUNCTIONS AND GUIDELINES TABLE
INFO ETLIST
All functions, restrictions and guidelines regarding e-ticketing are mentioned in a table that can be
found per airline under:
INFO ETXX0 (XX = Airline)
Normally it is only necessary to consult the table in case of e-ticketing problems. Let’s have a look
at the table of SN Brussels Airlines:
INFO ETSN0
SN Brussels Airlines does not allow voiding of an exchange and a refund. The E-ticket Record will
be displayed for a maximum of 500 days. No more than 9 persons can be issued with one entry. To
issue groups, multiple transactions are necessary. The maximum number of segments, including
ARNKs is 16. The Passenger Type Code INS – Infant with a seat – is not allowed.
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Beside the general table, there is always a list of countries of sale and notes regarding conditions of
the carrier. For SN Brussels these notes include:
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FORM OF IDENTIFICATION – FOID
HELP FOID
The primary use of the FOID is for identification at check-in. Some airlines require a Form Of
Identification (FOID) to be entered as a Special Service Request (SSR) item before an Electronic
Ticket will issue.
If the PNR does not contain a FOID, the response to the Electronic Ticketing entry will be:
Refer to INFO ETLA0 (LA = Airline code) for information on individual airline guidelines and policies
on FOID’s.
The FOID SSR entry must include a two-letter code designating the type of identification used.
Listed below are examples of two-letter codes:
DESCRIPTION
Credit card
Drivers license
Frequent flyer
Passport
National Identity
Confirmation number or record locator
Ticket number
Locally defined ID number
ALPHA CODES
CC
DL
FF
PP
NI
CN
TN
ID
Listed below are examples of SSR FOID formats:
DESCRIPTION
FOID using a frequent flyer number
FOID using credit card information
FOID using drivers license
FOID using switch card information
(XX = Airline code)
ENTRY
3SSRFOIDXXHK/FFXX1234567890-1.1
3SSRFOIDXXHK/CCVI47331234567890-1.1
3SSRFOIDXXHK/DLTX9P123ABC456-1.1
3SSRFOIDXXHK/CCSW4427100000000123-1.1
More information on FOID: Answer 16611
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E-TICKET RECORD
HELP ETR, INFO ETR
Electronic Ticket Records (ETR) are stored in a separate database from the PNR. This means the
ETR can be used to retrieve the Coupon Status with or without a displayed PNR.
The Electronic Ticket Record is retrieved from the validating carriers Electronic Ticket database to
process the Electronic Ticket, post ticketing options.
There are four methods to retrieve the Electronic Ticket Record:
1.
2.
3.
4.
From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item
Number.
The Electronic Ticket Record (ETR) template with a displayed PNR
The Electronic Ticket Record (ETR) template without a displayed PNR
Using the Electronic Ticket Number (with or without a displayed PNR).
METHOD 1
From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item number.
Entry:
*ETA
Entry:
ETR1
DESCRIPTION
ENTRY
Display ETR by ETA item number from displayed PNR
Display ETR by Name Select from displayed PNR
ETR1
ETR#N1.2
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METHOD 2
The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below
you find an example of an ETR REQUEST from a displayed PNR.
Entry:
ETR
The indicated fields are automatically populated with information taken from the live PNR. Just
press enter and the e-ticket will be opened.
The document number contains the most recent Electronic Ticket issued.
METHOD 3
The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Below
you find an example of an ETR REQUEST without an active PNR.
Entry:
ETR
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Worldspan responds with a blank template because an Electronic Ticketed PNR has not been
previously displayed.
Once the ETR template is displayed, Worldspan provides 3 options to request the e-ticket.
Option 1:
ELECTRONIC TICKET NUMBER, this is the easiest way to retrieve
the Coupon Status display.
Press Enter when the
information is complete
Option 2:
VALIDATING CARRIER, frequent traveler number and flight
departure date
Press Enter when the
information is complete
Or by VALIDATING CARRIER and airline PNR record locator.
Press Enter when the
information is complete
NOTE
1. Retrieval by airline confirmation (record locator) is not supported by all airlines.
2. The validating airline can be specified using the 2 letter airline code (BA) or the
IATA recognition of the airline (125)
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Option 3:
VALIDATING CARRIER, flight departure date, last name and first
name (as in PNR name field) and option A, B or C.
A. Origin, destination and flight number
Press Enter when the
information is complete
Other possibilities are:
B. Credit card type and number.
C. Passenger telephone number, as held in the phone field which must
include the pseudo city code (SID) and H, B or W
METHOD 4
Display ETR by Ticket Number (with or without displayed PNR)
ETR0749010792558
ADDITIONAL INFORMATION
1.
As a general rule the ETR is secured to an agency by the IATA number.
See INFO ETKTSECURITY for exceptions to this rule.
2.
Only the issuing agency or an authorized bridge or branch location may
display the ETR after an Electronic Ticket has been issued.
3.
Dividing, reducing or name changes to an Electronic Ticketed PNR do not
result in updates to the ETR.
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DAILY DOCUMENTION LOG
INFO DDLPRI, INFO DDLSEC
The Daily Document Log (DDL) shows the daily transactions in order to verify receipt of interface
accounting data from branch offices and/or home location. Worldspan maintains the files for a
period of up to 11 days.
PRIMARY DAILY DOCUMENTATION LOG
Entry:
DD
Field:
Explanation:
Header Line
DAILY DOCUMENTATION LOG.
Second Line
Subscriber name, IATA number and date of the DDL.
ITEM
Item Number
GROSS
Gross fare
P
Form of Payment Indicator
C
Credit Card
A
Non Credit Card transactions (Cash Nonref, etc.)
S
Blank
V
V*
ER
RR
EX
XI
Ticket Status
A/L TKT NBR
-
issued
agent voided
system voided
electronic ticket refunded
refund reversal
electronic ticket exchange
electronic exchange reversal
Airline 3 letter code and ticket number (E indicates e-ticket, M = MCO)
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NET AMT
Nett amount
PSGR NAME
Passenger Name
INVOICE
Invoice number if applicable
The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not
exist anymore since 1June 2008 when paper ticketing was discontinued. When all ticket numbers
have been used, Worldspan will normally automatically allocate the next block. In some cases
Worldspan may ask to enter 4GTA to allocate a new block of 300 ticket numbers. Enter 4GS to
view the next ticket number to be allocated. Also the remaining allocated ticket numbers can be
found here..
Explanation of Daily Documentation Log for specific travelers.
Heijne
Voided
Bakker
Paid by Credit Card
Debie
Conjunction Ticket
Hutchis
Refunded e-ticket
Ingram
Exchanged e-ticket
Veldhuis
MCO. Miscellaneous Charges Order
Eckman
System Void or System Cancel. A system void is a ticket which is
automatically cancelled at the time of issue. Eg. in case there is no link to
the airline system at the moment of ticketing.
DESCRIPTION
ENTRY
Display Primary DDL
Passengers Name
Ticket Date
Passenger Name/Ticket Date
Void Ticket on line 1
DD
DD*-MURRAY
DD*12APR
DD*-MURRAY*12APR
DDV1
SYSTEM VOID / SYSTEM CANCEL WITH CREDIT CARD APPROVAL
INFO ETKT SYSCXL
When Worldspan performs a system cancel and the form of payment was a credit card the advisory
message returned will contain the credit card approval code.
As the credit approval is still active, an attempt should be made to issue another Electronic Ticket.
Manually include the credit card approval code from the previous transaction;
The credit card approval from the failed Electronic Transaction can also be found in the secondary
DDL and the DDP display.
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SECONDARY DAILY DOCUMENTATION LOG
The Secondary DDL can be accessed from a Primary DDL. DD*2 retrieves information from the
second item in the active DDL.
FA
TLI

=
=
File address
Ticket, Itinerary, Interface. In this case Yes, No, No
If the form of payment was a credit card the approval code can be found
in the secondary daily documentation.
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OTHER DAILY DOCUMENTATION LOGS AND REPORTS
DAILY ACTIVITY REPORT
HELP DDP
Entry:
DDP
Tickets displayed in numerical ascending order.

If applicable:
Credit card approval code
Move Down (MD) or Move Up (MU) entries do not work in the Daily Activity Report
display. Use the entry DDP/XX (XX = line number) to display specific line number.
DAILY VOID REPORT
HELP DDN
Entry:
DDN
The Daily Void Report gives an overview of all voided documents of the day.
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DAILY DOCUMENTATION LOG TOTALS
HELP DDT
Entry:
DDT
The Daily Documentation Log Totals report gives an overview of all the Totals of the day.
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E-TICKET HISTORY
The history of an Electronic Ticket Record may be viewed. With the Electronic Ticket Record
displayed, tab behind the
In this case the travel history of mister Macklin will be shown.
He has flown from Chicago (ORD) to Atlanta (ATL) and continued to London Gatwick (LGW). He
still has two segments Open for use. The ticket was issued on 31 Januaru 2009.
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PRODUCTIVITY CREDIT – MANUAL TICKET ENTRY
HELP COUPON, HELP 7/U
The productivity credit manual entry is designed to record hand-written and Non-Worldspan
issued documents for incentive credits. This entry is applicable to agencies located in European
Union -EU- and European free trade association -EFTA- countries only. Credits for tickets
generated by Worldspan are automatically updated
The manual update entry will consist of the following elements:
Mandatory:
1. Function Identifier
7/U
2. Form Type
4T
MT
Four Coupon Ticket
Miscellaneous Charge
Order (MCO)
Prepaid ticket advice (PTA
PT
3. 3 digit validating airline code
125 airline 3 numeric code – e.g. British Airways
4. 10 digit document number
1234567890
Note: a range of sequential ticket numbers may be
entered by separating the last three digits with a dash (-)
Optional:
5. Name select
N1.2
6. Segment select
S2/3
Example:
(spaces shown only for clarity)
7/U 4T 125 1234567890# N1.2# S2/3
1 2 3
4
5
6
Worldspan checks to ensure the document number(s) entered contains enough coupons for the
segments and passengers in the PNR.
DESCRIPTION
ENTRY
Basic Entry
Range of sequential Ticket Numbers
With optional name select
With optional segment select
7/U4T0151234567890
7/U4T0151234567890-893
7/U4T0151234567890#N2.1
7/U4T0151234567890#S1/4
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MANUAL PRICING
Introduction
Until now we only looked at automated quotes for ticketing. Sometimes, however, a travel agent has
got its own negotiated fares, which are not loaded in Worldspan. In these cases a manual quote
must be made.
Examples of situations, when an automated quote might not be possible:

Group PNRs

Round The World fares

Airpasses

Negotiated fares, which are not loaded in Worldspan

Changes after departure.

Of course, other situations are possible.
There are three ways for making the manual quote:

Agent Assisted Pricing – AAP.

Rate Desk Pricing – RDP.

World Ticket Image – RDP template.
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AGENT ASSITED PRICING
HELP AAP, HELP 4P*- INFO 4P-NRV
INTRODUCTION
PNRs that do not autoprice, or autoprice at a fare other than the desired one, may often be priced
using Agent Assisted Pricing (AAP). But, take care. The travel agent is now responsible for the fare.
The travel agent should has to check if all rules have been met or a waiver has been received from
the validating airline.
Another often used name is: Forced Pricing
Each Agent Assisted Priced PNR is examined to determine whether Worldspan can or cannot
guarantee the fare. If the option manipulates the fare in a way in which Worldspan could not
validate, then it is not considered autopriced. For example, Worldspan cannot validate if the
percentage discount or dollar off amount is valid for the specific passenger.
If the AAP fare is guaranteed by Worldspan the TKT FAX line will mention
If the AAP fare is not guaranteed the TKT FAX line will mention
.
.
Agent Assisted Pricing includes options to:
1. Price with a percent or sum discount using Custom Discount Pricing.
2. Price with a sum increase using Custom Plus Pricing.
3. Override rules.
4. Price fares that are inhibited from autopricing.
5. Price by fare basis code.
6. Specify departure tax only, base fare only, or a specific tax amount, ticketing dates.
Agent Assisted Pricing Parameters
1. Prices up to 16 segments, including ARNKs.
2. Prices up to 4 PTCs.
3. Allows 250 characters in one AAP entry.
Agent Assisted Pricing
1. Two dashes following the 4P (4P--) indicates a shortcut entry. The first dash means: all
passengers. The second dash means all segments.
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DESCRIPTION
ENTRY
4P*--JFLRT
Same FBC for all segments (PTC: all ADT) Not
over-riding rules
4P*--QLSX1M#NRXV
Same FBC for all segments (PTC: all ADT) Overriding rules with validity (as per dates in the
segments)
4P*-S1–QLSX1M#S2-QHSX1M#NRXV
Different FBC – Same fare type (PTC: all ADT)
Over-riding rules with validity (as per dates in the
segments)
4P*-S1–QLSX1M#NV09OCT/09OCT#S2-QHSX1M#NV16OCT/09NOV#NRX
Different FBC – Same fare type (PTC all ADT)
Over-riding rules & Specify own validity dates
4P*-S1–QLSX1M**S2-YEE1M#NRXV
Different FBC – Trip select (PTC: all ADT) Overriding rules with validity (as per dates in the
segments)
4P*-S1–QLSX1M#NV09OCT/09OCT**S2-YEE1M#NV/09NOV#NRX
Different FBC – Trip select (PTC: all ADT) Overriding rules & Specify own validity dates
4P*-PADT/CNN# -QLSX1M*QLSX1M/CH33#NRXV
Same FBC for all segments, Multiple PTCs. Overriding rules with validity (as per dates in the
segments)
4P*-PADT/CNN#S1-QLSX1M*QLSX1M/CH33#S2–QHSX1M*QHSX1M/CH33#NRXV
Different FBC – Same fare type, Multiple PTCs.
Over-riding rules with validity (as per dates in the
segments)
4P*-PADT/CNN#S1-MJSX3M#NV09OCT/09OCT*MJSX3M/CH33#NV09OCT/09OCT **S2
YEE1M#NV16OCT/09NOV*YEE1M/CH33#NV16OCT/09NOV#NRX
Different FBC – Trip select, Multiple PTCs. Overriding rules & Specify own validity dates.
4P*-ATGR12.00A
Add/Change the tax amount
4P*-WTGB
Withhold specific tax
4P*-PADT15.00-XUB3.00
Change tax amounts for specific PTC
4P*-G*40K
Override the system calculated baggage
allowance.
4PQC
Copy the ticket record price onto the front of your
PNR (optional)
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RATE DESK PRICING (RDP) – MANUAL PRICING
HELP RDP, HELP 4/R, INFO RDP
INTRODUCTION
Rate Desk Pricing allows the agent to add a pricing to a PNR which cannot be autopriced or Agent
Assisted Priced. Rate Desk Pricing is never guaranteed.
Rate Desk Pricing can be used to add fares to a PNR in case of:
1.
Contract fares which are not loaded in Worldspan.
2.
Unpublished Group Fares
3.
Fares which cannot be autopriced: e.g. Airpasses, Round the World fares.
4.
Exchanges
Rate Desk Pricing includes options to:
1. Add Farebasis Codes, Baggage Allowance.
2. Add a Fare Calculation
3. Add Fares and Taxes
Rate Desk Pricing Parameters
1. Prices up to 24 segments, including ARNKs.
2. Prices up to 4 different PTCs
3. The maximum size of a horizontal Fare Calculation is 240 characters.y
4.
Up to 20 taxes can be added.
Rate Desk Pricing
1. In order to add a Rate Desk Pricing the whole procedure, as shown below, has to be done.
2. Rate Desk Pricing will show the next step during the procedure.
The Rate Desk Procedure to store a fare consists of 7 mandatory steps:
1.
2.
3.
4.
5.
6.
7.
Initiate Pricing:
Add Stopover / Connection codes
Add Segment data
Add Fare Calculation
Add Fares and, if applicable, Taxes
Store the Fare
End Transaction
4/R
4/X
4/S
4/L
4/BN or 4/IF or 4/RF
4/
E or ER
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RATE DESK PROCEDURE
STEP 1 – INITIATE PRICING
Basic Entry
4/R
PTC Select
4/R-PCNN
Segment Select
4/R-S2/3
PTC and Segment Select
4/R-PADT#S1/5
Multiple ticket record, Specific PTC
4/R-TR#PADT
Multiple ticket record, Specific segments
4/R-S2/3#TR
STEP 2 – ADD STOPOVERS AND CONNECTIONS
Only stopovers:
4/X-0 (zero)
No segments as “X”
Stopover/connection
4/X-2/4
Specify segment 2 and 4 as stop (X)
STEP 3 – ADD SEGMENT DATA
Segment data per segment
4/S-BAP3#A#*23K
Validity boxes restricted to flight and date
4/S-3-LLAXN#A#*2PC
One segment
4/S-1-BHAP#A#*23K
4/S-1-BHAP/MP00#A#*23K
Multiple segments
4/S1/5BHAP#A#*23K**24YX#A#*23K
Segment(s) Not Valid Before and After
4/S-2-LLXAN#NV01JUN/28JUN#*2PC
Segment(s) Not Valid Before
4/S-1-LLXAN#NV28JUN#*23K
4/S-LLXAN#A/#*23K
Segment(s) Not Valid After
4/S-1-LLXAN#NV/28JUN#*23K
4/S-LLXAN#/A#*23K
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STEP 4 – ADD FARE CALCULATION
Fare Calculation Basic Entry
4/L-FRA SN BRU 103.96 SN FRA103.96 NUC207.92END ROE.64924
Fare Calculation Entry for IT fare
4/L-AMS KM MLA M/IT KM AMS M/IT
STEP 5 – ADD FARES AND TAXES
Base Fare No Tax
4/BNGBP135.00
Base Fare With Taxes
4/BNEUR976.00#XXA1.00#XUS4.00
International/Equivalent in EUR
4/IFGBP346.00#EVEUR893.00
International/Equivalent in GBP with Tax
4/IFUSD238.00#EVGBP171.50#XXU6.00
More than 3 taxes
4/BNGBP711.00#XGB20.00#XUB7.30#XUS15.10#XXA1.20#XXY3.70#XYC3.19#XXF1.90
LAX3


The 4/RF function will be explained in the exchange ticketing course. In order to exchange
a ticket a good understanding of Rate Desk Pricing is necessary.
The taxes can be found using 4P.
STEP 6 – STORE THE FARE
Store ticketing record Complete RDP
4/
STEP 7 – END TRANSACT
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RATE DESK EXAMPLE
Reisburo Zonnesteek has booked Mister Zonstraal on a journey to Malta. The journey
has not yet been priced. Since the travel agent is a preferred agent for Air Malta, an IT
fare can be issued in the B – class. All taxes, of course, are still applicable.
Step 1:
Initiate Pricing:
4/R <enter>
Worldspan tells you the RDP template is opened successfully and gives you the
segment numbers to be used during the RDP procedure. Worldspen asks to continue
with step 2. An example for the next step is given.
Step 2:
Add Stopover / Connection codes
4/X-0 <enter>
Since there are no connecting cities the entry is 4/X-0. Now the Segment Data need to
be added. And again, an example for the next step is given.
Step 3:
Add Segment data
4/S-1/2-BSPCL#A#*25K
The information is added with one entry for both segments. The Farebasis is BSPCL,
the A is to block the Not Valid Before (NVB) and Not Valid After (NVA) boxes. Finally,
with the *25K a Baggage Allowance of 25 Kilo is added. An example for the next step,
the Fare Calculation is already given.
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Step 4:
Add Fare Calculation
4/L-AMS KM MLA M/IT KM AMS M/IT
In this case, since the fare is an IT fare, no amounts will be given in the Fare
Calculation. Also de Rate Of Exchange (ROE) does not have to be specified. An
example for the next step is already given.
Step 5:
Add Fares and Taxes
4/BNEUR99.00#XRN14.52#XVV2.00#XCJ12.94#XDB2.19#XUF16.76
The fare and taxes are added. Taxes can be found by making a 4P entry before
starting the Rate Desk Pricing procedure.
Step 6:
Store the Fare
4/
Step 7:
End Transaction
E or ER
The PNR is now manually priced.

Although the Fare Information has now been added to the PNR, you still might have to add
Ticketing Options: Form of Payment, Validating Carrier, Commission, Endorsements,
Tourcode and IT or BT modifier to suppress the fare in the ticket, etc. Most of this
information can also be added as RDP option
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DISPLAY RATE DESK PRICING
HELP 4*
Display ticketing record in progress
4*T
Display item in progress
4/*
Display stored ticketing record
4
DISPLAY RATE DESK PRICING OPTIONS
HELP RDPOPT
Inclusive tour number
4/T–ADTIT49484@IT
Commission (percentage)
4/KR10
Ticketing date
4/D01JAN
Origin/destination indicator
4/ODATHCDG
DISPLAY RATE DESK PRICING ERROR CORRECTION
HELP 4/IGN, INFO 4/IGN

Change prior to storing ticketing record:

Ignores all data that has been entered for all PTC’s.

PNR remains in RDP mode and the stopover /
connection cities prompt is returned.

This step can be done after any RDP step.

Ignores all data that has been entered for the current
PTC to be erased.

This entry can be used on any step prior to entering
the fare data. E.g. 4/BN or 4/IF

Ignores the fare calculation data that was entered for
the current PTC.

Use if an error is detected in the fare calculation.

This entry can only be used directly after the fare
calculation entry 4/L –.

If an error is detected in the fare calculation after fare
data has been entered, the fare data must be ignored
(4/IGNFAR) before the fare calculation can be ignored.

Ignores the last fare/tax entry.

In multiple PTC PNR's, it will also erase any data that
has been entered since the last fare/tax entry. This
entry is used directly after the 4/BN entry
4/IGNPNR
4/IGNPTC
4/IGNLDR
4/IGNFAR
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TICKETING RECORD VERIFICATION
HELP 4/AOK
For use when changes are made to name, ticketing and/or itinerary items in a PNR after a ticketing
record has stored, but no changes to the stored price is required.
Verify single ticketing record
4/AOK
Verify multiple ticketing record
4/AOK#TR3
Verify change of PTC
4/AOK#PADT*CNN
Verify with segment select
4/AOK#S2
RATE DESK PRICE MODIFICATION
HELP 4/@R
There are no prompts e.g. 4/S-, 4/L-, etc. in the Rate Desk Price modification mode.
Change after storing ticketing record:
Initiate change
4/@R
Stopover / Connection data
4/X2/4
Single segment
4/S4ADTYL#A
4/S1-ADT-HKEE6M#NV/10SEP#20K
Multiple segments, same FBC
4/S1ADT14VXE14
Multiple segments, different FBC
4/S3-ADT-3- YBD#NV1SEP/30SEP#2PC4YHAP#NV/30SEP#2PC
Fare calculation
4/LADTNEW FARE CALCULATION
Fare data
4/BN-ADT-GBP65.00#XGB10.00#XYC4.10
Commission
4/KADTR10
Ticketing date
4/D26FEB
Change/add IT number
4/TADTIT1AAGD29
Delete IT number
4/TADT
Store changes
4/


Amendments to SEGMENT DATA, FARE CALCULATION LADDER and FARE DATA
must include the Passenger Type Code.
Remember to End Transaction to store the changes in the PNR
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WORLD TICKET IMAGE - RDP TEMPLATE
HELP WTI
An alternative method of Rate Desk Pricing a PNR is to use the World Ticket Image template.

When using the World Ticket Image it is mandatory to work in overwrite mode.
Start pricing for All segments/all PTCs
4/MR
Start pricing for All segments, specific PTCs
4/MR-PCNN/MIL
Start pricing for multiple Segments
4/MR-S2/4
Start pricing for specific PTC and Segments
4/MR-PADT#S1/3
Redisplay active template, all segments, all PTC’s
4/MR**
Redisplay last active template
4/MR*
Redisplay specific book, first PTC
4/MR*B2
Redisplay final screen
4/MREND
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WORLD TICKET IMAGE EXAMPLE
Entry:
4/MR
The boxes require the following information:
X
Stop or stopover indicator
FBASIS/T-DSG
Fare Basis and Ticket Designator
BASE FARE
Base Fare for Each ("Trip") Fare Breakpoint
NVB
Not Valid Before
NVA
Not Valid After
BAG
Baggage Allowance. e.g. 20K or 2PC
FC / Fare Construction
Including, if applicable Q - Charges, S - Charges, M -Mileage
Increases per flight coupon.
Example: 2 (S25.00 for segment 2 25EUR Stopover Surcharge.
The fare calculation will be created automatically.
TT
Total Type
Blank, BN or BF – Used if currency of payment is the same as the
currency of the country of departure. In case of a departure from and
issuance in the Benelux, a Blank, a BF or a BN will result in the
same final calculation.
IF – Used if the currency of payment is not the same as the currence
of the country of departure. In this case both the currency base (BF)
and the equivalent currency (EV) are mandatory.
ADD TAX
Additional tax screen holds up to 20 taxes. Enter Y for Yes
TX 1-7
Tax Spaces, also Used for PFC
ROE
Rate of Exchange
BF
Total Base Fare and Currency Code
EV
Equivalent Amount preceded by Currency Code
NUC
Neutral Units of Construction. Enter Y for BF in NUC
BBR
Bankers Buyers Rate
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Completed Template
To continue, press Enter after the last bracket.
Shortcut entries exist for filling in template:
*
Placing an asterisk in the first Space of the appropriate field copies the data or the
amount from the Last field entered. This can be done for the Fare Basis, Base Fare
and Q/S/M fields in the Fare Calculation.
#
Not Valid Before/After dates same as segment dates.



If Passenger Facility Charges (PFC-tax) for the United States are applicable, just add
them as a XF-tax in the tax boxes. Worldspan will automatically calculate and show the
equivalent USD amount for the XF tax.
If more taxes are applicable, fill in Y(es) after ADD TAX. An additional tax screen with a
maximum of 20 taxes will appear.
The taxes can be found using 4P.
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World Ticket Image Options Final Template
The Final option template is displayed (with OK) when all PTC segments have been completed and
accepted. Final template is an options template – enter manually or tab to left bracket to complete.
OPTIONS
Tab and enter
Store Ticket Record
To store fare in ticketing record
Review TKT Record
To review ticketing record before storing
Review WTI From Start
To redisplay template(s)
Ignore TKT Record
To ignore current template. A blank template will
be redisplayed.
Commission
Commission rate to add or override
e.g. 4/MK-ADT-R9
IT/Tour Number
Add tour number. i.e. 4/MT-ADT-204643
Date
Enter ticketing date to override ticketing date in
PNR e.g. 4/MD-14MAY
Fare Calculation
To override system generated fare construction
ladder e.g. 4/ML-ADT- MAN SQ X/SIN SQ SYD
3167.15SQ X/SIN SQ MAN 3167.15
NUC6334.30 END ROE.60417SQ
Origin / Destination
Origin and destination override
e.g. 4/MOD-CDGPRG
Trip Value
Interface message for accounting (USA)
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The most common entry will be to tab once to: STORE TICKET RECORD. >4/M(
and enter.
End the transaction to store the fare in the PNR
To display stored ticketing record: 4

Any option included in the WTI will override the option pre-stored in the PNR.
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MULTIPLE TICKET RECORDS
HELP 4/MR
Multiple ticket records can be created using all the following pricing methods:
*
Auto Pricing,
*
Agent Assist Pricing,
*
Manual Pricing via RDP
*
Manual Pricing via WTI
CREATE MULTIPLE TICKET RECORDS
Auto Price, All PTC’s and Segments
4P*TR
Auto Price, Specific PTC and Segments
4P*PCNN#S1/4#TR
Agent Assist Pricing (AAP), All PTC’s and Segments
4P* VXVO#NRX#TR
Agent Assist Pricing (AAP), Specific PTC and Segments
4P*PCNN#S2/3Y/CH50#TR
Manual Pricing (RDP), All PTC’s and Segments
4/RTR
Manual Pricing (RDP), Specific PTC and Segments
4/RPCNN#S4#TR
Manual Pricing (WTI), All PTC’s and Segments
4/MRTR
Manual Pricing (WTI), Specific PTC and Segments
4/MRPCNN#S1/5#TR

If TR is not specified in the pricing entry, Worldspan will always create a single ticketing
record. Earlier Ticket Records will be overwritten.
DISPLAY TICKET RECORDS
Display Pricing Details when a Single Ticketing Record Exists
4*
Display an Index of Multiple Ticketing Records
4*
Display Pricing Details for a Specific Ticketing Record
4*TR3
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MODIFY MULTIPLE TICKET RECORDS
Use the following steps to amend Ticketing Records created via Agent Assisted Pricing and Manual
pricing (RDP & WTI) only.
Step 1:
Retrieve the PNR
Step 2:
4/@RTR3
Initiate Pricing Modifications for a Specific Ticketing Record
Step 3:
4/S3-ADT-VXAB3M#A#*20K
Make the necessary changes to the Ticketing Record
Step 4:
4/R
Store the changes.

Auto priced ticketing records should be cancelled using and re-priced. Do not use the
above entries, since you will loose the Worldspan fare guarantee.
VERIFY MULTIPLE TICKET RECORDS
When changes are made to a PNR that contains Multiple Ticketing Records, use a verification entry
to retain the pricing information stored in one or several ticketing records prior to the amendments
to the PNR.
Verify a Single Ticketing Record
4/AOK
Verify a Specific Ticketing Record
4/AOKTR3
Verify Multiple Ticketing Records
4/AOKTR1/3/7
Verify a Range of Ticketing Records
4/AOKTR14
Verify All Ticketing Records
4/AOKTRALL
NOTE: Fare might no longer be Autopriced.
CANCEL MULTIPLE TICKET RECORDS
Cancel a Single Ticketing Record
4P*@
Cancel a Specific Ticketing Record
4TR@4
Cancel Multiple Ticketing Records
4TR@1/3/7
Cancel a Range of Ticketing Records
4TR@14
Cancel a Combination of Ticketing Records
4TR@1/35
Cancel all Ticketing Records
4-TR@ALL
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CREATE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS
Stored Fare Quote for a Specific Ticketing Record
4PQCTR1
Stored Fare Quote for Multiple Ticketing Records
4PQCTR2/4
Stored Fare Quote for a Range of Ticketing Records
4PQCTR3-6
DELETE STORED FARE QUOTES VIA MULTIPLE TICKET RECORDS
Delete Stored Fare Quote for a Specific Ticketing Record
4PQ@TR1
Delete Stored Fare Quote for a Multiple Ticketing Records
4PQ@TR1/3
Delete Stored Fare Quote for a Range of Ticketing Record
4PQ@TR2-4
Delete All Stored Fare Quotes for Multiple Ticketing Records
4PQ@TRALL
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ASK TRAVELPORT
E-TICKETING TROUBLE SHOOTING. (ANSWER 15420)
Airlines have different procedures and requirements when it comes to working with electronic
documents. This answer looks at the some of the more common e-ticketing problem scenarios.
Unable to issue an e-ticket
Airlines do have their own restrictions regarding e-ticket issuance. Some functionalities are not
allowed or additional information needs to be added. Individual carrier functionality can be checked
by looking at the applicable INFO page, INFO ETxx0 (xx = airline code).
Check for the following:
Multiple passenger or coupon restrictions
Some airlines restrict the number of passengers in a PNR who can have an e-ticket issued with a
single ticketing command. It may also depend on the number of segments booked, as there may
be a limitation on the e-ticket 'message' size, and subsequently the more segments booked, the
fewer passengers will issue in the transaction.
Attempt to issue documents for each passenger with a name selection entry, e.g. EZE#N1.2
FOID requirements
Although not required by the majority of airlines, some airlines still require a FOID (Form of
Identification) in a PNR.

Check with the airline or check their Worldspan Information pages to see what are the
accepted FOIDs

Ensure the correct entry is being used to add a FOID into a Worldspan system PNR

If two FOIDS are entered, they may conflict. Remove one from the PNR, such as mileage
membership number
Form of Payment in the PNR
Ensure that the Form of Payment used is acceptable to the carrier.
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Unable to display an e-ticket record
When you display an e-ticket record, the data that you are presented with is in fact held in the
airlines e-ticket server (ETS). This information is retained by each airline for a differing length of
time. The industry minimum standards are:

7 days from the last date of intended travel for a wholly used e-ticket record (ETR)

13 months from the first coupon travel date for a partially used ETR
Check the individual Carrier capability at INFO ETxx0
Unable to revalidate or exchange an e-ticket
If the airline does not permit the revalidation of an e-ticket, you will need to amend the PNR and
then exchange the original e-ticket with no additional collection. Alternatively some airlines will
revalidate the e-ticket in their system if requested.
Some carriers will only allow you to exchange an e-ticket on one occasion. If there is a requirement
to exchange an e-ticket a second time and the airline does not permit the second exchange of the
document through the Worldspan system, you will need to contact the carrier who will process this
on your behalf.
Note: For British Airways refer to: How do I revalidate a British Airways e-ticket?
Unable to void an e-ticket
Usually it is only possible to void an e-ticket if the status code of the ticket is OPEN. However,
some airlines will allow you to void if the status is ARPT. If not, contact the airline and ask them to
change the status back to OPEN.
Unable to send automatic TKNE e-ticket numbers to the airline
This functionality is set up on request by the airline. Most airlines do not request it or require it as
they hold the ETR themselves and therefore already have details of the ticket number in their
system. If in doubt it is advisable to check this with the airline.
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APPENDIX 1 - AUTOPRICING
HELP PRICING, 4P, 4PLF
HELP $P
SCRIPTS/BOOK/ePRICING
Autopricing is explained in the introduction to Worldspan Go! Course. Below a summary is given.
Look at the PNR below:
To autoprice this PNR use:

4P or 4P*
The quote is only valid on the same day. If a ticket has to be issued later, you have to
make a new quote.
Autopricing assumptions:







The lowest applicable carrier coded fare for the class booked.
All passengers are considered as adults unless otherwise specified.
All segments are to be quoted (including waitlisted and passive segments)
A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for
NAFQ).
The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands.
Validates : - the Reservation date ↔ Departure day restrictions (Res. X days before dep).
- the Reservation date ↔Ticketing date restrictions (Ticketing within X
hours/days after reservation)
Guarantee : - Published fares are guaranteed for the same day only. Other fares are not
guaranteed.
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AUTOPRICING ENTRIES:
Price as booked
4P
Price as booked, including Securates
4PFSR
Price as booked and create Ticket Record
4P*
Price as booked, incl. Securates and create Ticket Record.
4P*FSR
Price specific segments only, create Ticket Record
4P*S1/4
Multiple Ticket Records in one PNR
4P*S2/3#TR

Multiple Ticket Records exit when you specify segments.
Store fare in PNR
4PQ
Store fare in PNR, also using Securates
4PQFSR
Copy Ticket Record to PNR
4PQC
Display the Ticket Record
4*
Display the Fare Quote in the PNR only
*FQ or 4*Q
Delete all Ticket Records
4P*@ALL
Delete second Ticket Record
4P*@2
Delete Stored Fare
4PQ@
LOWEST FARES:
The Lowest Fares facility allows the user to obtain the lowest fare for a booked itinerary without
considering the class booked up to a maximum of 16 active flight segments.
Find Lowest Fare, regardless of availability, in Direct Access
4PLF@
Find Lowest Available Fare in Direct Access
4PLF@
Rebook to Lowest Available Fare in Direct Access
4PLFB@
Lowest Fare will check only the flights that have been booked. After a rebooking the journey needs
to be quoted again.
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APPENDIX 2 – E-TICKETING ERROR RESPONSES
Below are some of the more common e-ticketing error responses. For the full list of e-ticketing
errors see INFO ETKTERR.
Known Error Responses:
Explanation and Possible Resolution:
ALREADY TICKETED
Received when attempting to issue an electronic
ticket on a segment or segment(s) that were issued
on a previous electronic ticket.
BULK RATE NOT ALLOWED WITH
ELECTRONIC TICKET ON - XX
Specified carrier does not allow Bulk Tour Ticket
option @BT.
ELECTRONIC EXCHANGE TRANSACTION
- VOID NOT ALLOWED REFUND OR
EXCHANGE OR CANCEL/REVERSE NEW
TICKET
You have requested a void of a new issue ticket
resulting from an Exchange, which is not allowed.
EXCHANGE REVERSE ALLOWED SAME
DAY ONLY
Fails the same day edit. The exchange is not present
on the current Daily Documentation Log.
EXCHANGE REVERSE NOT ALLOWED
The agent, carrier, or BSP location does not
participate in the reversal product, or the agency
performing the reversal is not the same location at
the one who issued the exchange.
FOID REQUIRED WITH ELECTRONIC
TICKET ON -XX
Specified airline requires SSR FOID / Form of
Identification to be included in the PNR before an eticket can be issued.
FOP INVALID FOR ELECTRONIC TICKET
ON - XX
The electronic ticket request contains a Form of
Payment not accepted by the specified carrier.
INTERLINE NOT ALLOWED - XX
Electronic ticket interline agreement does not exist
for specified carrier.
INVALID STATUS FOR EXCHANGE
REVERSAL
Fails the DDL status code edit. The coupon status
must be EX in order to reverse the exchange
transaction.
INVALID STATUS FOR REFUND
REVERSAL
Fails the DDL status code edit. The coupon status
must be ER in order to reverse the refund
transaction.
INVALID PLATING CARRIER
Carrier code specified in EZE entry, e.g. EZE#CAA is
not the operating carrier.
LINK TO CARRIER NOT RESPONDING RETRY ENTRY
Indicates all Electronic ticket link lines are full/down
or a response was not received by the carrier
resulting in a timeout. This response can be received
with the original issue of an electronic ticket or void
request. If request is for the original issuance of an
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electronic ticket the system will automatically perform
a system void.
MAXIMUM NUMBER OF NAMES PER
TRANSACTION EXCEEDED - XX
Maximum number of names allowed by specified
carrier was exceeded.
MAXIMUM NUMBER OF SEGMENTS PER
TRANSACTION EXCEEDED - XX
Maximum number of segments allowed by specified
carrier was exceeded.
NAME MISMATCH/NOT FOUND
The name(s) stored in the Worldspan PNR does not
match the name(s) stored in the carrier PNR. Verify
name(s) match with carrier.
NO PNR MATCH FOUND
The Worldspan PNR does not match the carrier
PNR. Verify Direct Response is received and the
details of the PNR match with the carrier.
RECORD LOCATOR REQUIRED WITH
ELECTRONIC TICKET ON - XX
Record locator is required in the ticket issue
message for specified carrier. For entries to add a
record locator to a passive segment see HELP OAL
RLOC
REFUND REVERSE ALLOWED SAME DAY
ONLY
Fails the same day edit. The refund is not present on
current DDP.
REFUND REVERSE NOT ALLOWED
The validating carrier or the BSP does not participate
in the reversal product, or the agency performing the
reversal is not the same location as the one who
issued the refund.
REPEAT REQUEST - UPDATING IN
PROGRESS-XX
Carrier is in the process of updating information.
Repeat entry after a few minutes.
TICKET NOT ELIGIBLE FOR VOID
All electronic ticket coupons must be OPEN for use,
or AIRPORT CONTROL for successful voids.
TOUR OPTION @IT NOT ALLOWED WITH
ELECTRONIC TICKET ON - XX
Specified carrier does not allow Inclusive Tour option
@IT.
UNABLE TO PROCESS REVALIDATON PASSENGER NAME MISMATCH
XXXXX/XXXXXX
The name in the PNR does not match the name in
the Revalidation template.
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