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Asian Heritage Group
Consultation Event
4th August 2009
Heaton Moor Centre
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Who took part?
Event Basics
Participants were recruited via publicity distributed by the Asian Heritage
Centre at the Heaton Moor Centre.
The event was staffed with both facilitators experienced in “pinpoint” style
consultation events and staff able to provide interpreting services.
The event ran from 11am to 3pm and consisted of two distinct sections, one
for male participants and one for female participants, reflecting the fact that
the Centre normally provides separate spaces within the building for each
gender.
A culturally appropriate lunch buffet was provided for participants.
Participant demographics
Due to the informal nature of the event, with people coming and going
throughout the day – not all of whom participated in the consultation - it was
not possible to record the exact numbers of participants.
Approximately 35 people are believed to have participated, of whom one third
were male and two thirds female.
The majority of participants were Members of the Centre, however there was
also one participant who identified as a Carer, and two who identified as
“Other”.
All of the Members participating were from the Asian Community and the
majority fell into the 60-80 age range.
Method of Consultation
A number of pin-boards were positioned around the main room in the venue.
Each pin-board focussed on a different topics area.
The primary topics were:
o Disability services
o Dementia services
o Services for the BME community
o The Asian Heritage Centre
Each pin-board had sections for participants to record their views on a
number of aspects of the service area in question.
The aspects included positive things about the service area in question,
elements that needed improvement, and ideas for how improvement could be
made.
Participants recorded their views on coloured cards which were then
positioned on the boards.
The colour of the cards varied depending on the type of participant:
o Members used Yellow cards
o Carers used Green cards
o Others (e.g. staff, volunteers) used Blue cards
Participants were also asked to rate the service area overall, by placing sticky
dots on a “very poor” to “very good” continuum.
For the Asian Heritage Centre pin-board, additional questions were asked
related to the benefits participants received from accessing the Centre, and in
what other ways participants felt their day time needs could be met.
At the end of the process, participants were asked to record any other
comments and to evaluate the event itself, using similar methods of comment
cards and sticky dots.
The majority of the participants took part by moving from pin-board to pinboard as individuals or in pairs with facilitators / interpreters floating between
participants providing assistance as required.
A number of the male participants expressed a preference to have a group
discussion and comments and views raised in this discussion were then
transferred onto cards and sticky dot ratings and placed on the appropriate
boards.
Pin Board focus: Disability Services:
Physical disability; Learning
disability; Sensory loss; Mental health; Older People


Good
Things
Needs
Improving
Your
Ideas
Members
o
o
Good for Asian people
Would know where to go
Relative or
Carer
o
Signpost very good (helped fill in forms)
Other
No comments
Members
o
o
o
o
o
o
o
o
o
o
More support needed for people with disabilities
Some people don’t know where to go for services
Very poor understanding of different cultures
Council services mean tested
No bi-lingual support in most services
Signpost
More awareness on disabilities in different language
Need more info in appropriate language
More support needed to access services
Need more info in appropriate language
Relative or
Carer
o
o
More benefits needed and needed
More info on benefits
Other
o
Benefits, rights and support available needs to be
regularly explained and updated
Members
o
o
o
o
o
o
o
Better Home Support for elderly people
Never asked for help
Transport improvements
Wheelchair availability
Council services should not be means tested
Unsure what to expect when I do need it
Health professionals visit to do Blood Pressure and
eye tests
To have a wheelchair all the time
o
Relative or
Carer
No comments
Other
o
Being aware of what services are available
Rating

Very
Poor
Poor
OK
Good
Very
Good

Pin Board focus: The Asian Heritage Centre

Good
Things
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Convenience
Good kitchen
Staff – friendly
Separate area for women and men [comment “ticked”
by second person showing agreement]
Shops, post office, chemist nearby
Solving problems [comment “ticked” by second person
showing agreement]
Transport
Meeting and talking to people
Visiting places, meal out
Health checks and information
Everything, accommodation, staff (sympathetic)
Facilities / kitchen
Good meal
Speak own languages
Culturally relevant
Near to library [comment “ticked” by two other people
showing agreement]
“Like a family”
Being looked after
Everyone shares things with each other
Discuss news of the world
Location good [comment “ticked” by four other people
showing agreement]
Massage * 3
Very good centre
Talking / chatting, sociable
Nice and helpful [comment “ticked” by second person
showing agreement]
Very happy with meeting the people
Meeting people
Good group
Very good help
Company (new to area)
Talk to people / other members
Getting to know people
Very helpful staff [comment “ticked” by second person
showing agreement]
Very good staff help
Prayer room [comment “ticked” by second person
showing agreement]
Away from stress at home [comment “ticked” by
second person showing agreement]
Discuss health issues [comment “ticked” by second
person showing agreement]
Staff very good – co-operative
I like going to the gym together
Trips out
Relative or
Carer
o
Meeting people socialising [comment “ticked” by
second person showing agreement]
Other
o
o
o
o
o
o
Welcoming and friendly
Family atmosphere
Culturally supportive
Regular, secure place to socialise and access service
Location good for bus lines
Location – good for emergency supplies
CONTINUED OVERLEAF ….
Pin Board focus: The Asian Heritage Centre

Needs
Improving
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Your
Ideas
… CONTINUED
Food same every week
Better if hot food cooked on site (important for older
people)
2 days inflexible, 5 days please
Not enough variety of food, can be problem for some
More financial help for trips etc. [comment “ticked” by
second person showing agreement]
Venue old and in cellar[comment “ticked” by second
person showing agreement]
Activities outdoors
Better transport (cheaper)
More outings
Not enough days[comment “ticked” by second person
showing agreement]
Everything is good
Outings to parks [comment “ticked” by second person
showing agreement]
subsidise outings
more exercise equipment
transport
Relative or
Carer
No comments received
Other
o
o
o
Lack of money for trips (funding poor)
Residential weekends
New CD player or music centre
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Facials, relaxation services needed
Maintain and improve the service
Change of menu
Support advice on particular day i.e. health on Monday
It’s nice as it is
Any trips in England
More space (group is growing)
If council give money – could do own food (hot lunch)
Musical events (classical
More relaxation – Facials etc.
Different food each week
Open more days
Budget for lunches – food prepared at centre
Better venue
Relative or
Carer
o
Cannot attend due to caring duties
Other
o
Variety of meals for group
CONTINUED OVERLEAF ….
Pin Board focus: The Asian Heritage Centre

Benefits
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Relative or
Carer
o
Other
o
o
o
… CONTINUED
Socialising * 3 [with one comment “ticked” by second
person showing agreement]
Help forget problems / health issues [comment “ticked”
by second person showing agreement]
Shop, Post Office, Pharmacy (within walking distance)
Safe place [comment “ticked” by second person
showing agreement]
Meeting people
Good way to pass time
Getting out and meeting people
Good way to get to know new people
Better coming out of house [comment “ticked” by
second person showing agreement]
As older feel helpless – feel better coming out
[comment “ticked” by second person showing
agreement]
Takes away boredom
Talking to everybody (especially about own country)
Exercise is helpful / beneficial
Exercising
Something to look forward to
Exercise * 2
Trips out [comment “ticked” by second person showing
agreement]
Time pass
More relaxed at home
Everyone helps each other
Has become an info point
Meeting people [comment “ticked” by second person
showing agreement]
Mum more relaxed at home
Trips out
Cultural exchange, Education!, Insight, Specific health
problems.
Rating

Very
Poor
Poor
OK
Good
Very
Good

CONTINUED OVERLEAF ….
Pin Board focus: The Asian Heritage Centre
In what other
ways do you
feel your day
time needs can
be met?
Members
o
o
o
o
o
o
o
Relative or
Carer
o
o
o
Other
o
o
… CONTINUED
Someone to visit us to tell us what available
Someone to ring me every morning to see if well
enough to attend (I forget) [comment “ticked” by
second person showing agreement]
Service awareness
More opportunities to get out and about [comment
“ticked” by second person showing agreement]
When not feeling well enough – someone to visit
Help with transport to go places [comment “ticked” by
second person showing agreement]
All needs are met through centre
More info needed
More activities like the ones here [at the Asian
Heritage Centre]
More luncheon clubs
Service support awareness [comment “ticked” by
second person showing agreement]
External visits
Pin Board focus: Services for people with Dementia


Good
Things
Needs
Improving
Members
No comments received
Relative or
Carer
o
Other
No comments received
Members
o
o
No outings with transport
Don’t know word dementia
Relative or
Carer
o
No outings (inc transport)
Other
o
o
Didn’t realise it was such a big problem
Long time for GP’s to diagnose physical health
problems
Dementia clearly an issue – but awareness very poor
within community
Health awareness and provision
Hard to explain what dementia means
I have to explain to people what dementia means
Don’t know the word “dementia”
o
o
o
o
o
Your
Ideas
o
o
Library books on dementia
o
o
Video / role-play / drama re dementia
Drama’s to make people aware of dementia, mental
health, etc.
More information – how to get help
Outings for the day (with transport)
Relative or
Carer
o
Outings for the day (with transport)
Other
o
Group together to plan / promote awareness to BME
groups about dementia etc.
Present a simple short “drama” video highlighting what
dementia is
? Video blog of Asian BME families … direct
experiences
Members
o
o
Rating

Very
Poor
Poor
OK
Good
Very
Good

Pin Board focus: Services for BME Communities

Good
Things
Members
o
o
o
o
o
o
o
o
o
o
o
o
o

Needs
Improving
Information in Gujrati and Urdu and English
Health education (diabetes and nutrition
Very happy with bus drivers (Ring and Ride)
Good youth activities [comment “ticked” by second
person showing agreement]
Good support and help
Stockport close to Asian services (Mosque and
Rusholme etc.)
Accepted as a BME resident
Good food
Library
Library – Asian films and CDs [comment “ticked” by
second person showing agreement]
More funding
Library services (Asian languages)
Reasonably good services in Stockport
Relative or
Carer
No comments received
Other
No comments received
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
Poor cultural support awareness – GPs, hospitals, etc.
People have low expectations therefore happy with
what get
Basic services in Stockport
A lot of burglaries [comment “ticked” by second
person showing agreement]
Information in different language needed
Help with transport
Problems with young people [comment “ticked” by
second person showing agreement]
Islamic culture activities
Police not good at solving burglaries
More cultural groups
Cultural events e.g. Mela [comment “ticked” by second
person showing agreement]
More religious events
More prayer facilities
Relative or
Carer
No comments received
Other
o
o
Funding for culturally relevant activities
Health issues – diabetes, heart disease, diet, exercise,
complementary therapies
CONTINUED OVERLEAF ….
Pin Board focus: Services for BME Communities… CONTINUED
Your
Ideas
Members
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Meals in hospitals need to be improved
Creative / artistic ways to engage with people
More support in terms of funerals etc., e.g. religious
Better ways of making people aware of services,
event, fun days, shows
Provision of and awareness of health support / issues
Help to reduce crime
More cultural events
More visible events in Stockport
Need more Fun Days, summer events e.g. Mela, Eid
celebration, Chand Raat
More cultural events / activities in Stockport
Muslim chaplains in hospitals
Home support and cooking help
Bi-lingual workers [comment “ticked” by second
person showing agreement]
Hospitals, GPs, opticians (medical appointments)
More for young people
Important to understand the culture
Bilingual workers in Benefits and other services
Celebration of cultural / religious days
Better interpreting
Befriending service from BME community
Transport
Relative or
Carer
o
o
More information needed via Social Worker
Asian home carers [comment “ticked” by second
person showing agreement]
Other
o
o
Inter-generational work / support / projects.
Inter-faith projects
Rating

Very
Poor
Poor
OK
Good
Very
Good

Pin Board focus: Anything else at all that you would like
to say?
Members
o
o
o
o
o
o
o
o
Need to keep lady that does massage
Worried about health / ageing [comment “ticked” by
second person showing agreement]
Happy with support from family
Get support from family – happy with that
Vital support and information at [Asian Heritage] centre
[comment “ticked” by second person showing
agreement]
Buses good
We are supported by family [comment “ticked” by
second person showing agreement]
Male members would like to see a copy of report.
Relative or
Carer
No comment received
Other
o
This is an essential service and provides support,
socialising and care. Keep it going.
Pin Board focus: Evaluation of the day
We would like to know
what you thought
about today’s event
…. Please be
constructive.
Members
o
o
o
o
o
o
o
o
o
o
o
Service in Heaton Mersey please
Would like to be asked about services every 3 months
Very good. Thank you.
Meeting people
Knowing about services
Good food [comment “ticked” by second person
showing agreement]
Time is key – 2pm cut off for AHC for example
Thank you
Good that people are trying to improve services
Can we see the report please
Would like feedback
Relative or
Carer
No comments received
Other
o
Positive [that] service is being reviewed
Rating

Very
Poor
Poor
OK
Good
Very
Good

Thanks to
everyone who
gave their
time to
contribute to
this
consultation
event.
Thank you.