UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA
Alabang – Zapote Road, Pamplona 3, Las Piñas City
COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT
COURSE SYLLABUS
COURSE CODE
:
HRM 321
COURSE TITLE
:
ROOMS DIVISION MANAGEMENT AND CONTROL SYSTEM
COURSE DESCRIPTION :
This course presents an understanding of the necessity for controls in Room Division and of the requirement to supervise the
operations of a hotel Front Office and Housekeeping
CREDIT
:
3 Units (3 hours lecture/week)
PRE-REQUISITE
:
Housekeeping Operations and Front Office Operations
GENERAL OBJECTIVES :
A. Cognitive
:
1. To understand the management system and control of Rooms Division
2. Describe and explain how to apply control mechanisms within the Front Office so as to present loss of hotel assets.
B. Affective
:
1. To recognize functions in housekeeping laundry operations.
2. To appreciate the work of the night auditor.
C. Psychomotor
:
1. To implement occupational health, safety and welfare practices and procedures within the room division and describe for
detection and evacuation procedure.
2. Prescribe security measure commonly applied in hotels so as to ensure security for guest, staff and property.
SPECIFIC OBJECTIVES
Know the housekeeping
organization and duties
and responsibilities of each
personnel.
Explain the importance of
sanitation in housekeeping.
Recognize the different
bacterial contamination and
how to control them.
Discuss the importance of
safety and security
measures of have guests.
To know the areas for
monitoring and how to use
the tools or forms for
monitoring productivity and
quality of work
Enumerate the different
housekeeping inventories
used.
SUBJECT MATTER
VALUES
INTEGRATED
METHODOLOGY
TEACHING
AIDS
TIME
ALLOTMENT
Introduction to supervision in
room division.
Orderliness
Occupational health safety and
welfare with in rooms division
Cleanliness &
Orderliness
Lecture
Discussion
OHP
3 hrs
Lecture
Discussion
OHP
Chalkboard
6 hrs
Quiz
Recitation
85%
OHP
Chalkboard
8 hrs
Recitation
85%
OHP
6 hrs
Quiz
Recitation
85%
Fire Regulation and operating
Alertness and
Lecture
equipment
Responsibility
Discussion
-security system in rooms division
-key handling and control
-fire safety prevention and control
PRELIM EXAMINATION
Labor Cost Control
Resourcefulness Lecture
-estimating manpower
Discussion
requirements
-determining the volume of work
load
-Elements of effective monitoring
Seminar on first aid and accident Responsibility
Lecture
safety prevention
demonstration
Housekeeping Inventories
Resourcefulness Lecture
& Orderliness
EVALUATION
TOOLS
Quiz
Recitation
3 HRS
85%
85%
2 hrs
OHP
MINIMUM
COMPETENCE
INDICATOR
Hands- on
(student
participation)
Quiz
Recitation
85%
To know the distribution of
responsibilities of laundry
staff.
To know the processing
of individual and group
booking the registration
of guests that are
undertaken at Front
desk.
To be familiar with the
accounting system
Linen and Laundry Operations
Front Office Controls
-Front desk operation
-Processing guest registration
-Guest Folio
-Room discrepancy report
-Room count and room reserve
Night Audit
-Guest services management
-Posting facilities
-Night audit processing
-Interfaces; posting and control
Flexibility &
Honesty
Lecture
MIDTERM EXAMINATION
Courtesy &
Lecture
Transparency
Discussion
OHP
Chalkboard
OHP
6 hrs
8 HRS
Quiz
Recitation
85%
Quiz
Recitation
85%
Role playing
Honesty & Integrity
Lecture
Discussion
OHP
Chalkboard
8 hrs
Quiz
Recitation
FINAL EXAMINATION
REFERENCES
:
1. Amelia Samson Roldan, Professional Management of Housekeeping Operation Management 5th Ed. 2007
2. John R. Walker, Introduction to Hospitality Operations 5th ed. 2008
3. Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindhapers Co. Inc. 2008
4. Ruther Fud, Denny: Hotel Management & Operation 4th ed. John Wiley & Sons 2007
Training Manula (Manila Peninsula)
85%