EMPLOYEE IN CRISIS RESOURCES
EMERGENCY
SITUATION
911
PHONE NUMBER &
CONTACT NAME
911 or 9911
EXPLANATION OF RESOURCE
EXTERNAL
RESOURCES
EAP
PHONE NUMBER &
CONTACT NAME
(877) 595-5284
login: EAPComplete
www.guidanceresources.co
m
available 24/7
First Call for Help
Crisis Services
(509) 838-4651
www.smhca.org/crisis_sup
port.aspx
available 24/7
Inland Northwest
SAFeT Response
Center
Sacred Heart Medical
Center - Emergency
and Trauma Center
Health Ride
(509) 624-7273
www.lcsnw.org/spokane/sa
fet.html
(509) 474-3344
(509) 474-3131
101 W 8th Ave, Spokane
www2.providence.org/Spo
kane/facilities/sacredheart-medicalcenter/services/emergencytrauma/Pages/default.aspx
(509) 313-5878
Frontier Behavioral
Health/Spokane
Mental Health
(509) 838-4651
107 S. Division,
http://smhca.org/
Spokane Mental Health serves children, families, adults and elders throughout Spokane County. Their professional staff
provides quality treatment and rehabilitation for those with mental illness and co-occurring disorders. These services
include: crisis response services, individual, family and group therapy, case management and support, vocational
rehabilitation, psychiatric and psychological services, medication management and consumer education.
Vanessa Behan Crisis
Nursery
(509) 535-3155
1004 E. 8th Ave., Spokane
www.vanessabehan.org
Provides 24/7, short-term shelter and care for children 0-6 for families in crisis. The Crisis Nursery provides immediate
refuge for children and support to strengthen families. The Crisis Nursery helps parents who are having difficulty
providing safe shelter and care for their children. Parents may be dealing with issues as complex as substance abuse,
domestic violence and homelessness or, they may just be exhausted and worn-out from the demands of parenting.
Use this resource when there is imminent threat to the employee or if the employee threatens another person.
EXPLANATION OF RESOURCE
A Member Advocate from ComPsych Guidance Resources EAP will confidentially consult with employees over the
telephone and help employees find solutions and resources to meet life’s challenges. Employees may also receive
referrals to support groups, community resources, a ComPsych network counselor or their health plan. The EAP can
help with the following issues: childcare/eldercare, alcohol/drug abuse, life improvement, difficulties in relationships,
stress and anxiety with work or family, depression, personal achievement, emotional well-being, financial and legal
concerns, grief and loss, identity theft and fraud resolution.
First Call for Help is a component of Spokane Mental Health’s Crisis Response Services. Trained and professionally
supervised volunteers and staff, provide telephone crisis intervention, information, assistance, referral, supportive
listening and link callers to professional clinicians as needed. Providing immediate assistance to people in emotional
crisis, First Call for Help provides services in a confidential and caring manner. First Call for Help responds to a
variety of calls concerning: relationship problems, domestic violence, loneliness, substance abuse, resources for elder
relatives, suicide, emergency shelter, food or transportation, deaf and hard of hearing resources, grief and pregnancy.
24-hour Sexual Assault Crisis Hotline. SAFeT serves individuals and families affected by sexual violence. They
provide clinical services (counseling), victim advocacy, and education and prevention services. The Center is comprised
of three components: Clinical Services, Victim Advocacy and Support Services, and Education and Prevention Services.
A mental health counselor is continually on duty to conduct psychiatric evaluations. Sacred Heart’s Emergency
Department has a separate treatment area for patients needing mental health care and also features special services for
patients who are developmentally disabled. The Emergency Department works closely with local and state agencies to
find the best treatment options for patients when admission to an inpatient unit is not recommended.
Employees may use the Health/Safe Ride for rides to healthcare providers in order to treat minor illnesses and injuries or
when the employee is in need of safe transportation home. Employees with medical emergencies may not be transported
by Health Ride. In these situations, employees should call 911. You can arrange for a Health or Safe Ride, day or night,
by calling 509-313-5878.
Gonzaga University Human Resources - 509-313-5996 - 102 E. Boone Ave. - www.gonzaga.edu/hr
Washington State
Domestic Violence
Hotline
(800) 562-6025
www.wscadv.org
Washington State Coalition Against Domestic Violence (WSCADV) is a resource that assists domestic violence victims
and their families. WSCADV informs prevention and education organizations, government agencies, the media, and
others concerned with domestic violence. Their services include: training, publications, program assistance and public
policy.
YWCA - Alternatives
to Domestic Violence
(509) 789-9297
930 N. Monroe St.,
Spokane
www.ywca.org/site/pp.asp
?c=cjITI8PHKoG&b=7272
19
(509) 326-2255
www.ywca.org/site/pp.asp
?c=cjITI8PHKoG&b=7272
19
24-hour crisis services to victims of domestic violence, including shelter, crisis intervention and case management.
Provides legal advocacy for protection orders, comprehensive program supports and advocates for victims who are
experiencing abuse and violence in their relationships. This program provides a confidential safe shelter for women and
children, transitional housing for 20 families, individual and group counseling, legal representation and advocacy.
YWCA - Domestic
Violence Hotline
INTERNAL
GONZAGA
RESOURCES
Campus Public
Safety & Security
PHONE NUMBER &
CONTACT NAME
x2222
Brian Kenny
The Domestic Violence Help Line, is staffed around the clock by professional advocates, provides crisis intervention,
counseling, referrals to vital community resources, and arrangement of free transportation to the Confidential Safe
Shelter. Their comprehensive program supports and advocates for victims who are experiencing abuse and violence in
their relationships.
EXPLANATION OF RESOURCE
Campus Public Safety and Security provides courtesy transportation on request, assistance with unwelcome visitors or
guests, assistance with safety and security needs, and referral to Spokane Police or other legal resources as needed.
www.gonzaga.edu/security
Equal Opportunity
Office
x5858
Christine Purviance
Human Resources –
Benefits and
Accommodations
x5996
Lisa Schwartzenburg
Angie Swan
www.gonzaga.edu/benefits
Human Resources Employee Relations
x5996
Gretchen Stoup
www.gonzaga.edu/er
Contact the Equal Opportunity Officer to report a bias incident or harassment/discrimination related to gender, race,
national origin, age, religion, disability, or other protected category. Use this resource for information on grievance
procedures, harassment and discrimination policies and training, and to request an investigation.
There are many reasons that may require an employee to miss work and in many cases there are federal or state leave
laws that protect employment and benefits. Gonzaga University grants paid and unpaid leaves of absences depending on
length of service, department work load, state and federal laws, and medical necessity. Absences covered by leaves
include an employee’s illness, care of a family member’s illness, care for a newborn or newly placed adopted child, time
off for reasons related to domestic violence and several issues that are related to the supporting our military. Many leaves
are granted under the Family Medical Leave Act (FMLA) which forms can be accessed directly online, along with other
information regarding specific leave eligibility criteria and protected benefits at: www.gonzaga.edu/benefits.
For employees with a temporary or permanent disability, Gonzaga provides professional assistance and consultation to
review the medical condition, explain the accommodation process, address needs and provide resources for disability
accommodation.
Employees should utilize this resource if they need advice concerning personal problems that are impacting work, need
assistance finding or clarifying guidelines, policies, or procedures, problem solving with managers or coworkers, or in
responding to disciplinary or performance notice processes.
Gonzaga University Human Resources - 509-313-5996 - 102 E. Boone Ave. - www.gonzaga.edu/hr