Vicki Richardson 678-522-8676 cellular vickiannrichardson@yahoo.com EDUCATION/CERTIFICATIONS: BS, Business Management, Trinity University SHRM Certification & Member PeopleSoft Certification PMP Certification TECHNICAL SUMMARY: ERP Applications: PeopleSoft HCM (v5.0 – v9.1) Domestic and Global Installations Consulting Services: INDUSTRIES: Full Life Cycle HCM Implementations, HCM Upgrades, Recruitment Acquisition Management, Candidate Gateway, Succession Planning and Career Development, ePerformance, Manager and Employee Self Service, Variable Compensation and Salary Planning, Position Management, Profile Management, Enterprise Learning Management, Base Benefits, Benefits Administration and eApplications Implementations (ePay, eProfile, eBenefits, eTraining) Project Management Sr. Business Analyst Sr. HCM Implementation Lead Change Management Lead Trainer UPK eLearning Developer Test Strategist and Lead State, County, Federal & Government, Higher Education, Public Sector, Technology, Financial Institutions, Hospital, Pharmaceutical, Insurance, Manufacturing, Semiconductor & Private Industries, Secondary and Higher Education PeopleSoft Modules/Processes: Workforce Administration, Workforce Development, Position Management, Candidate Gateway, Talent Acquisition Management, Base Benefits/Benefits Admin, Competencies Management, Variable Compensation, Salary Planning, Enterprise Learning, Career and Succession Planning, Regulatory Reporting, Workforce Monitoring, ePay, eProfile, eBenefits, eTraining, ePerformance, eCompensation, eManager’s Desktop, Campus Solutions Software Tools: Security Administration, PeopleTools, Application Designer, SQL Query Reporting, Crystal Reporting, Rational Database Other Applications: User Productivity Kit, ADP HR, Oracle HR, MySAP HR, Resume Processing, eRecruitment Applications, Taleo Recruiting, Success Factors, Rational Quality Manager and Ceridian EXPERIENCE: 1/06 Independent Consultant – Various Projects - Present Clients include: Guthrie Health Systems – Sayre, PA (April 2011 – Present): v9.1 Candidate Gateway & Talent Acquisition Management Implementation (Hospital) - Lead consultant for Profile Management, Talent Acquisition Management, Candidate Gateway and Position Management Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Recommended and designed enhancements to modules to improve current business processes. Created system prototype. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Created and participated in eModules usability testing lab. Created User Productivity Kit (UPK) for modules testing, training, job aids and documentation Created and participated in User Acceptance Training. Provided Best Practice Development & provided Post Production Support Created or updated business cases to support customizations or designs for modules. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. CBRE – Dallas, TX (January 2011 – April 2011): v9.1 HCM Upgrade – Sr. HCM Lead consultant for Profile Management, Talent Acquisition Management, Candidate Gateway, Position Management, Succession Planning, Career Development, Variable Compensation and eCompensation Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Recommended and designed enhancements to modules to improve current business processes. Created system prototype. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Provided Best Practice Development & provided Post Production Support Created or updated business cases to support customizations or designs for modules. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. Genesys Hospital, Flint, MI (September 2010 – January 2011): v9.1 HCM Upgrade & Application Implementation (Hospital) - Lead consultant for Core HR, Profile Management, Talent Acquisition Management, Candidate Gateway, Position Management, Benefits Administration, Payroll Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Recommended and designed enhancements to modules to improve current business processes. Created system prototype. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Created and participated in eModules usability testing lab. Created User Productivity Kit (UPK) for modules testing, training, job aids and documentation Created and participated in User Acceptance Training. Provided Best Practice Development & provided Post Production Support Created or updated business cases to support customizations or designs for modules. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. Commonweatlh of Massachusetts – Boston, MA (January 2009 – September 2010): v9.0 Government and Campus Solution upgrade (Secondary and Higher Education) – 90K employees Sr. HCM Implementation Lead for Core HR Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Recommended and designed enhancements to modules to improve current business processes. Created system prototype. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Created User Productivity Kit (UPK) for modules testing, training, job aids and documentation Created and participated in User Acceptance Training. Provided Best Practice Development & provided Post Production Support Created or updated business cases to support customizations or designs for modules. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. National Bank, Inc. – Cleveland, (October 2008 – January 2009): v8.9 - Sr. HCM Implementation Lead o Business Requirements o Fit Gap o Design o Build - eCompensation - Custom Query Reporting - Configuration Maintenance - Post Production support - PeopleSoft Development & Change Management Asurion, Inc – Nashville, TN (June 3008 – October 2008): v9.0 – Multiple Companies & Countries - Project Manager/HCM Architect Lead o Business Requirements o Fit Gap o Design o Build - Core HR - Benefits - Payroll - Talent Acquisition Management & Candidate Gateway - ePerformance - Manager’s Desktop - Workflow Administration - Custom Crystal Reporting - Security Administration - Configuration Maintenance - Production support - PeopleSoft Development Best Practices - Retired Success Factors Application and converted data into PeopleSoft’s Employee Review module - Testing & User Training Lead Washington, DC Government – Washington, DC (January 2008 – June 2008: v9.0 Government and Campus Solution upgrade (Secondary and Higher Education) Talent Acquisition Management & Candidate Gateway - Sr. HCM Implementation Lead o Business Requirements o Fit Gap o Design o Build - Resume Processing - Enterprise Learning Development (eLearning) - Career & Succession Planning modules. - ePerformance - Workflow Administration - Custom Crystal Reporting - Security Administration - Configuration Maintenance - Post Production Support - Testing & Training Lead Crosstex – Dallas, TX (October 2007- January 2008): v8.9 - Project Manager/HCM Implementation Lead o Business Requirements o Fit Gap o Design o Build - ePerformance - Workflow Administration Custom Crystal Reporting Security Administration Configuration Maintenance Production Support UPK Developer Train the Trainer Lead National Bank, Inc. – Cleveland, OH (May 2007 – October 2007): v8.9 - Sr. HCM Implemtation Lead o Business Requirements o Fit Gap o Design o Build - ePerformance - Configuration Maintenance - Production support - Testing & User Training Lead - Retired Success Factors Application and converted data into PeopleSoft’s Employee Review Module AFLAC Inc. – Columbus, GA (November 2006 – May 2007): v8.9 - Project Manager/HCM Implementation Lead - Taleo Talent Management – Implemented Application and integrated it to MySAP HR. - Resume Processing - MySAP HR - Custom Query Reporting - Configuration Maintenance - Production Support - Testing & Training Lead Miami Dade County - Miami, FL (April 2006 - November 2006): v8.9 v9.0 Government and Campus Solution upgrade (Secondary and Higher Education) - HCM Recruiting Implementation Lead - Talent Acquisition Manager & Candidate Gateway - Resume Processing - Custom Query Reporting - Configuration Maintenance - Testing and Training Lead GlaskoSmithKline – Raliegh, North Carolina (January 2006 - April 2006) v8.9 – Multiple Countries & Languages - Project Manager/HCM Implementation Lead o Business Requirements o Fit Gap o Design o Build - ePerformance - Workflow Administration - Custom Crystal Reporting - Security Administration - Configuration Maintenance - Production Support - Testing and Training Lead Retired Success Factors Application and converted data into PeopleSoft’s Employee Review module Project Detail Project Manager/Sr. Functional HCM Lead Led multiple Global HCM PeopleSoft v8.8 - v9.0 implementations for Campus Solutions, Workforce Administration, ePerformance, Candidate Gateway and Talent Acquisition Management, eCompensation, eProfile, ePay, eManager’s Desktop, Enterprise Learning Development (eLearning) Career & Succession Planning modules. Implemented Taleo Recruitment Management Application, Success Factors, applications and integrated ADP Payroll and Success Factors to PeopleSoft. 3/05 -1/06 Completed and managed project through initiating, planning, executing, monitoring and closing the project for functional, technical and client resources for project implementation. Retired Success Factors Application and converted data into PeopleSoft’s Employee Review module. Implemented Taleo Recruitment Management Application and integrated it to PeopleSoft HCM. Created current state and future state business process analyses, recommended and designed enhancements to modules to improve current business processes. Created system prototype, system use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Created and participated in eModules usability testing lab. Created User Productivity Kit (UPK) for modules testing, training, job aids and documentation Created and participated in User Acceptance Training. Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Set-up and configured of all required product related and common tables to include Workflow and Self Service. Developed test scripts for user acceptance testing. Created and participated in Systems Test, Integration and UAT testing phases. Set-up and configured of all required product related and common tables to include Workflow, and Self Service. Provided Best Practice Development & provided Production Support Created or updated business cases to support customizations or designs for modules. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. USI, Inc. Atlanta, GA Clients Included: Crane Manufacturing – Stamford, Connecticut (5 months) Sterling Inc. – Akron, Ohio (5 months) Projects Details: Project Manage and Sr. HCM Functional Lead 1/03 - 3/05 Completed and managed project through initiating, planning, executing, monitoring and closing the project for functional, technical and client resources for project implementation. Led PeopleSoft v8.9 eHCM implementations for ePerformance, eCompensation, Candidate Gateway & Talent Acquisition Management (eRecruit), eProfile, ePay, eProfile Manager's Desktop modules Retired Success Factors Application and converted data into PeopleSoft’s Employee Review module. Implemented Taleo Recruitment Management Application and integrated it to PeopleSoft HCM. Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Set-up and configured of all required product related and common tables to include Workflow and Self Service. Created or updated business cases to support customizations or designs for modules. Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. Provided Best Practice Development & provided Production Support Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. Independent Consultant – Various projects Clients Include: Winterthur – Sun Prairie, WI (November 2004 - March 2005) McKesson Corporation – Alpharetta, GA (May 2004 - November 2004 & January 2003 February 2004) Pfizer – Philadelphia, PA (February 2004 – May 2004) Project Details: Project Manager and Sr. HCM Functional Lead Completed and managed project through initiating, planning, executing, monitoring and closing the project for functional, technical and client resources for project implementation. Led multiple PeopleSoft v8.8 eHCM implementations for modules including but not limited to ePerformance, and eCompensation Manager, Employee Self-Service, eManager’s Desktop, eProfile, ePay, eRecruit, Recruit Workforce, Resume Processing. Retired Success Factors Application and converted data into PeopleSoft’s Employee Review module. Implemented Taleo Recruitment Management Application and integrated it to PeopleSoft HCM. Responsible for leading the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Developed future state use cases, functional design documentation, created test scripts and assisted with strategic test planning and designing. Provided Best Practice Development & provided Production Support Set-up and configured of all required product related and common tables. Created or updated business cases to support customizations or designs for modules. Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. Created test scripts and assisted with strategic test planning and designing. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. 10/02 - 1/03 PriceWaterhouseCoopers – Tampa, FL Sr. Functional Business Analyst Functional analytics for a PeopleSoft v8.8 upgrade for project including, Variable Compensation, Plan Salaries, ePerformance, eCompensation, eRecruit and Manager & Employee Self-Service modules. Provided Best Practice Development & provided Production Support Responsible for performing the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. 1/02 - 10/02 U.S. Department of Defense – New Orleans, LA Sr. Business Analyst Senior Business Analyst a for a PeopleSoft HCM v8.8 implementation project (3.5 million employees) upgrade for project including, Recruit Workforce, Workforce Administration, Variable Compensation, Plan Salaries, ePerformance, eCompensation, eRecruit, Recruit Workforce, Resume Processing and eManager’s Desktop & Employee Self-Service modules (ePay, eBenefits, eProfile, eManager’s Desktop) with full position management. Responsibilities include; interpret, create and edit Business Process Use Cases, design PeopleSoft Business Processes, create Detailed Functional Design Specifications, create Definition of Effort Statements, Business Process Summary Statements, and Detail Fit Gap Analyses. Provided Best Practice Development & provided Production Support Set-up and configured of all required product related and common tables. Led JAD and configuration sessions, provide subject matter expertise and best practices, and create strategic documentation for testing. 1/01 - 1/02 Anthem Inc. – Indianapolis, IN Sr. Functional Business Analyst Led analysis for a PeopleSoft v8.8 upgrade for project including, Recruit Workforce, Administer Workforce, Variable Compensation, Plan Salaries, Payroll, Benefits Administration, ePerformance, eCompensation, eBenefits, eRecruit, Recruit Workforce, Resume Processing and eManager Desktop & Employee Self-Service modules (ePay, eProfile). Responsible for performing the fit/gap analysis for each module, performed current state and future state business process analysis, recommended and designed enhancements to modules to improve current business processes. Provided Best Practice Development & provided Production Support Developed future state use cases, created test scripts and assisted with strategic test planning and designing. Set-up and configured of all required product related and common tables. Created or updated business cases to support customizations or designs for modules. Developed test scripts for user acceptance testing. Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. 6/01 DeKalb County - Decatur, GA - 12/01 Sr. Functional Analyst Served as functional analyst for PeopleSoft Education and Campus Solution v8.3 upgrade of HR/Payroll. Responsible for eRecruit, Recruit Workforce, Resume Processing , Workforce, Administer Workforce, Benefits Administration, Payroll modules with full position management and performed the fit/gap analysis and developed the project plan, reviewed customizations applied to improve business process in preparation for upgrade. Set-up and configured of all required product related and common tables. Provided Best Practice Development & provided Production Support Created Test Scripts Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. 1/00 - 3/01 Mellon HR Solutions – Education and Campus Solution (Student Education) Sr. Functional Analyst Served as a functional support analyst for PeopleSoft 8.3 upgrade. Project responsibilities included conducting the fit/gap analysis and developed the project plan, reviewed customizations applied to improve business process in preparation for upgrade. Set-up and configured of all required product related and common tables. Provided Best Practice Development & provided Production Support Created Test Scripts Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. Post production support identifying errors and trouble shooting, crystal, and query reporting. Also served as functional analyst for a vendor selection project. Responsibilities included identifying an Outsourced Compensation Application Service Provider based on the client’s functionality requirements. Utilized 3rd party resources to further identify key vendors as well as reviewed existing internal and homegrown applications. Interviewed prospective clients, reviewed and demonstrated applications, and created documentation to support selected recommendation. 11-99 - 1/00 HealthSouth Corporation – Birmingham, AL Sr. Functional Analyst Functional analyst for PeopleSoft v8.3 upgrade of Benefits Administration. Responsible for performing the fit/gap analysis and developed the project plan, reviewed customizations applied to improve business process in preparation for upgrade. Set-up and configured of all required product related and common tables. Developed test scripts for user acceptance testing. Developed training materials and provided training to users. Provided support for 8.3 Benefits Administration processing and defined the Open Enrollment process for their employees. 11/98 - 11/99 Waste Management Inc. – Houston, TX Sr. Functional Analyst Lead functional consultant for PeopleSoft v7.5, Global HR (15,000 US, Canada, Puerto Rico), Benefits Administration, Payroll and Kronos application implementation. Responsible for leading the HR Corporate Deployment from the Corporate office with 6 remote locations throughout the US, by leading and performing the fit/gap analyses to defined the current business processes, leading the work sessions to define and setup the application foundational tables, business units, set Ids, security, reporting and customization requirements. Provided Best Practice Development & provided Production Support Developed test scripts for end-user testing. Customized and conducted PeopleSoft End User Training for the Administer Workforce module. Reviewed and conducted over 250 Union Contracts interviews and provided written requirement documentation. Defined roles and responsibilities required post Go-Live for the HR team. Developed test scripts for user acceptance testing. Led and participated in Systems Test, Integration and UAT testing phases, and created training materials and assisted in training end users. 11/97 - 10/98 Cypress Semiconductor Company – San Jose, CA Sr. Functional Analyst Functional team leader for the upgrade of PeopleSoft Human Resource Management 7.5 to 8.0. Defined current business processes, current system analyses, and fit/gap assessment. Created process flow diagrams, applied best practice to-be process flow diagrams. Provided legacy system data integrity and clean-up. Reviewed and set-up specification for carrier interfaces. Developed functional Human Resources and executive management reporting using PeopleSoft Query and Crystal. Field mapping. Set-up of all required HR tables and loaded data using Import Manager. Participated in data conversion and testing. Acted as the information expert. Configuration Management: Core, Foundational, Product Specific and Common tables Provided Best Practice Development & provided Production Support Developed test scripts for user acceptance testing. Led the Parallel Testing. Responsible for the HRIS functionalities, which included data integrity and system analyses, salary administration, employee payroll and personnel records administration. Worked directly with the financial team to ensure all payroll data integrated correctly into the General Ledger. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. 12/96 - 11/97 PeopleSoft, Inc. – Pleasanton, CA Projects Included: United Airlines, Inc., - Chicago, IL Wells Fargo Bank – Pleasanton, CA Century 21 Insurance – Century City, CA Project Details: Functional analyst for PeopleSoft Global (20,000 US & Canada) HRMS upgrade of 6.02 to 7.5 for their Recruitment and Applicant Tracking, Workforce Administration, Base Benefits and Payroll modules. Functional analyst for PeopleSoft Global HRMS upgrades of 6.0 to 7.5 for their Workforce Administration, Benefits Administration, and FSA & FLMA modules. Functional analyst for PeopleSoft HRMS upgrade of 6.2 to 7.5 for their Recruitment and Applicant Tracking module. Project responsibilities included leading the fit/gap analyses sessions, lead JAD and configuration sessions, development for the project plan and schedule, foundation table setup, customization and report specification, development of test scripts and end user acceptance testing and training. Defined the requirements for third party interfaces. Reviewed current business processes and applied best practices to streamline and improve business processes. Provided the following services: o Configuration Maintenance. o Production support o PeopleSoft Development Practices Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. 9/95 - 12/96 SAMTRANS – San Mateo, CA Sr. Functional Analyst- team lead Served as the functional team leader for PeopleSoft 7.5 HRMS application implementation for the HR, Base Benefits, Pension and Payroll modules with full position management. Defined current business processes, current system analyses, and fit/gap assessment. Created process flow diagrams, applied best practice to-be process flow diagrams. Provided legacy system data integrity and clean-up. Reviewed and set-up specifications for carrier interfaces. Developed functional Human Resources and executive management reporting using PeopleSoft Query and Crystal. Set-up of all required HR tables and loaded data using Import Manager. Field mapping and Conversion testing. Developed test scripts for user acceptance testing. Led the Parallel Testing. Responsible for the HRIS functionalities, which included data integrity and system analyses, salary administration, employee payroll and personnel records administration. Provided Best Practice Development & provided Production Support Created and conducted the End User Acceptance Testing and Training. Crystal Reporting: Designed custom reports, modified delivered PeopleSoft reports with client specific data elements. SQL Reporting: Used PeopleSoft Query Tool to create reports, customize delivered reports, query data for testing and validating data. 12/94 - 9/95 SRI International – San Jose, CA Sr. Functional Analyst Served as the functional team leader for PeopleSoft v 7.0 Global HRMS (15,000 US & Europe) application implementation for the HR, Base Benefits and Payroll modules with full position management. Provided the following services: o Configuration Maintenance. o Production support o PeopleSoft Development Practices o 3/90 - 12/94 Levi Strauss & Company – San Francisco, CA Various titles through promotions Functional team leader for the PeopleSoft Global HRMS (60,0000 US, Europe & Canada) v5.0 and upgrade to v7.0 Implementation for the Recruitment/Applicant Tracking, HR, Variable Compensation, Base Benefits and Payroll modules. Developed functional Human Resources and executive management reporting using PeopleSoft Query and Crystal. Field mapping. Set-up of all required HR tables and loaded data using Import Manager. Participated in Conversion and Parallel Testing. Responsible for the HRIS functionalities, which included data integrity and system analyses, salary administration, employee payroll and personnel records administration. Promoted from Human Resources Administrator to HR Manager, selected for the PeopleSoft Implementations team.