AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
BULLETIN No. 36
BRIEF REVIEW
of the status and the trends regarding the completion of the
Project activities and the achieved results
1. Workload, i.e. new, solved, rejected and unsolved cases in the Local Offices for REC
and the Center for REC - Skopje
This part gives a general graphic presentation of the workload in the 29 Local Offices
for REC throughout the Republic and the Center for REC-Skopje. The following table shows the
total number of new cases, the number of solved cases, the number of rejected cases and the
number of remaining unsolved cases ( the process of resolving is ongoing ) at the end of the Q2
from 2015.
The sources for these data are the regular monthly reports, which all Local Offices and
Center for REC -Skopje submit to the Project Management Unit.
CASES
New
Solved
Rejected
Unsolved
PMU - М&Е Goran Stankovic
Center for REC -Skopje
Q1-2015
Q2-2015
98047
95065
2740
1581
29 LCO
Q1-2015
88971
86386
2805
1301
Page 1
271117
266064
4104
1218
Q2-2015
208530
205170
3831
778
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
271.117
266.064
250.000
208.530 205.170
200.000
150.000
98.047
95.067
100.000
88.971
86.386
50.000
2.740
1.581
2.8051.301
4.104
1.218
3.831
778
0
Q1 (2015)
Q2 (2014)
Q1 (2015)
CREC-SKOPJE
NEW
Q2 (2014)
29 LCO for REC
SOLVED
REJECTED
UNSOLVED
Data Source: PMU, Local Offices for REC and the Center for REC-Skopje
2. Unsolved cases in the Local Offices for REC and the Center for REC- Skopje
The following table gives a summary of the situation concerning the total number of
unsolved cases Center for REC -Skopje and the remaining 29 Local Offices for REC.
The table shows the status of the unsolved cases (the process of resolving is ongoing) at
the end of 2005 (31 December, 2005) which is considered as the baseline, followed by the
status at the end of each subsequent year, ending with Q2 2015.
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
june 2015
PMU - М&Е Goran Stankovic
CREC-SKOPJE
15035
11.986
7.038
2.758
1.810
3.027
2.238
1.676
1.255
1.599
1.301
Page 2
29 LCO
6955
7.343
1.891
1.296
1.052
1.787
1.656
380
44
200
778
TOTAL
21990
19.329
8.929
4.054
2.862
4.814
3.894
2.056
1.299
1.799
2.079
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
25.000
21.990
19.329
20.000
15.000
8.929
10.000
4.814
4.054
5.000
3.894
2.862
1.967
1.299
1.799
2.079
0
2005
2006
2007
2008
2009
CREC-SKOPJE
2010
2011
2012
29 LCO
2013
2014
June
2015
TOTAL
The following graph presents the percentage display of the relation between the
unsolved cases (the process of resolving is ongoing) and the total number of new cases for the
months from Q2 2015.
6,80%
7,00%
6,00%
5,38%
5,00%
4,00%
3,05%
4,00%
2,68%
3,00%
1,50% 1,58%
2,00%
1,07%
1,00%
0,00%
CREC Skopje
29 LCO
april 2015
PMU - М&Е Goran Stankovic
may 2015
Page 3
Total
june 2015
1,98%
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
3. Handling the number of unsolved cases in the LO for REC and the Center for RECSkopje
The following table shows the trends in regards to the number of unsolved cases in the
Center for REC -Skopje, as well as in the remaining 29 Local Offices for REC.
The Overview Table bellow shows the number of unsolved cases ( the process of
resolving is ongoing ) at the end of the previous 7 years (2006, 2007, 2008, 2009, 2010, 2011,
2012, 2013, 2014) and for Q1 and Q2 of 2015, as well as the change (expressed in percents)
in comparison with Q1 - 2015 and Q2 - 2015.
Dec. 2006
Dec.
2007
Dec.
2008
Dec.
2009
Dec.
2009
Dec.
2011
Dec.
2012
dec.
2013
dec.
2014
march
2015
june
2015
Q4 2006 Q4 2007 Q4 2008 Q4 2009 Q4 2009 Q4 2011 Q4 2012 Q4 2013 Q4 2014 Q1 2015 Q2 2015
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Berovo
Bitola
% Change
(Q1 2015-Q2 2015)
410
20
101
49
199
49
27
0
0
4
4
0%
1.141
92
436
250
122
168
36
0
1
28
14
-50%
M.Brod
12
0
3
12
2
0
0
0
2
2
1
-50%
Valandovo
19
2
6
0
0
0
0
0
0
0
1
100%
Veles
344
33
16
17
59
94
10
2
13
190
90
-53%
Vinica
24
12
6
4
12
0
0
0
0
0
2
200%
Gevgelija
399
32
69
16
54
18
3
0
0
4
2
-50%
Gostivar
344
10
15
18
8
85
18
0
13
139
78
-44%
Debar
215
23
4
58
0
3
0
0
7
65
2
-97%
Delcevo
19
48
16
1
23
2
0
0
2
4
1
-75%
D.Hisar
0
1
12
3
1
0
0
0
0
0
0
0%
Kavadarci
272
10
8
1
4
0
0
0
7
9
3
-67%
Kicevo
197
34
15
7
8
9
0
0
8
3
13
333%
Kocani
459
72
8
7
5
0
0
1
0
1
20
1900%
Kratovo
14
6
1
2
3
0
0
0
0
0
2
200%
K.Palanka
32
4
0
54
0
5
1
4
0
87
24
-72%
Krusevo
15
1
15
37
20
0
3
0
0
28
1
-96%
1.409
492
40
37
156
19
3
4
0
337
286
-15%
27
13
12
11
5
0
0
0
7
11
20
82%
Ohrid
868
71
167
89
175
190
0
0
48
93
35
-62%
Prilep
146
58
40
44
59
82
0
0
0
123
96
-22%
1
4
2
1
3
0
0
0
0
0
12
12000%
103
241
25
19
277
199
9
0
1
1
6
500%
61
40
10
22
30
11
1
0
0
0
0
0%
7
4
4
5
12
0
2
0
1
0
2
200%
Struga
109
118
34
43
48
0
0
0
1
8
6
-25%
Strumica
239
386
129
132
336
449
6
20
81
47
1
-98%
85
29
59
76
110
175
204
12
7
7
23
229%
372
Kumanovo
Negotino
Probistip
Radovis
Resen
S.Nikole
Tetovo
Stip
TOTAL 29 LCO
7.343
35
1.891
43
1.296
37
1.052
56
1.787
98
1.656
57
380
1
44
1
200
27
1.218
33
778
-36%
CREC-SKOPJE
11.986
7038
2758
1810
3026
2238
1676
1255
1599
1587
1301
-18%
19.329 8.929 4.054 2.862 4.813 3.894 2.056 1.299 1.799 2.805 2.079
-26%
TOTAL:
PMU - М&Е Goran Stankovic
Page 4
22%
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
4. Backlog of cases (older than a month)
The following graph presents comparison between number of unsolved cases ( the
process of resolving is ongoing ) and backlog of cases (older than a month ) in June 2015, for
the 29 LCO and Center for REC – Skopje:
2500
2079
2000
1500
1301
778
1000
500
383
307
76
0
CREC Skopje
29 LCO
Unsolved cases (from the last month)
Total
Backlogs (older than a month)
5. Unsolved cases (the process of resolving is ongoing) – by type of case
This part focuses on the unsolved cases (some of the more characteristic types of cases)
in the Center for REC-Skopje and the remaining 29 local offices. The graph shows the number
of unsolved cases in regard to the different types of cases, which are processed in the AREC
offices.
Type of case
Change of data in the cadastre registry book
Change of data in the cadastre registry book and cadastre plan (field survey)
Issuance of Certificate of performed changes (history)
Mortgages - registration and removal
Court acts, restrictions, decisions
Cadastre plan copy
Denationalization
Issuance of data for private geodetic firms
First Registration (registration in maintenance)
PMU - М&Е Goran Stankovic
Page 5
Center for RECSKOPJE
29 LCO
190
665
22
56
40
17
2
34
166
33
177
17
16
12
8
1
378
71
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
71
First Registration (registration in
maintenance)
166
378
34
Issuance of data f or private geodetic f irms
1
2
Denationalization
8
17
Cadastre plan copy
12
40
Court acts, restrictions, decisions
16
Mortgages - registration and removal
56
17
22
Issuance of Certif icate of perf ormed
changes (history)
177
Change of data in the cadastre registry
book and cadastre plan (f ield survey)
33
Change of data in the cadastre registry
book
190
0
29 LCO
665
200
400
600
800
CREC-SKOPJE
6. Average time for registration of transactions
In the process of improving of internal performances and standards for servicing the
clients, one of the key indicators is Average time for registration of transaction. Obliging the
standards of this indicator will immensely improve the process of quality services from AREC.
The following table shows the number of days for Registration of transactions by type of
transactions in June – 2015 generated by E-cadastre, for Center for REC-Skopje and Local
Offices for REC, as well as the number of Local Offices for REC in June 2015, in which
registration of transactions is according to the Law on REC:
PMU - М&Е Goran Stankovic
Page 6
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
Center for RECSkopje
Service standards
according to Law on
REC (days)
Transactions
29 LCO
Avg.time for
registration
(days)
Q2 - 2015
Avg.time for
registration
(days)
Q2 - 2015
Nuber of LCO in which cases
are resolwed according to
the service standards on
Low on REC
1
Change of data in the cadastre registry book
(LC and REC)
1
2,98
1,24
13
2
Change of data in the cadastre registry book
and cadastre plan (field survey)
3
6,27
2,73
19
3 Mortgages - registration
1
1,37
0,94
29
4 Mortgages - removal and completion
1
1,77
1,27
29
15
8,94
3,33
29
5 Registration in maintenance REC
3,33
8,94
Registration in maintenance REC
15
1,27
1,77
1
Mortgages - removal and completion
0,94
1,37
1
Mortgages - registration
2,73
Change of data in the cadastre registry
book and cadastre plan (field survey)
6,27
3
1,24
2,98
Change of data in the cadastre registry
book (LC and REC)
1
-
29 LCO
PMU - М&Е Goran Stankovic
5
Center for REC-Skopje
Page 7
10
Service standards Avg.time (days)
15
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
7. Private geodetic practice
In relation to the establishment and the functioning of the private geodetic practice and
with the purpose of following the dynamics of its development, the next table shows two basic
indicators, i.e. the number of persons (surveyors) which have successfully passed the exam and
have acquired the authorization for authorized surveyor, as well as the number of registered
private surveying companies in the country that work according to the Law for REC, for
performance of field and geodetic works.
Authorized surveyors *
Registered private surveying
companies *
2005
2006
14
0
248
100
2007
288
149
2008
239
89
2009
248
100
2010
252
110
2011
260
128
2012
278
136
2013
288
149
2014
249
146
Q2 2015
249
152
* - these are cumulative numbers, i.e. as of june 2015,
the total number of authorized surveyors and of registered companies is 249 and 152 respectively.
300
239
250
252
248
260
278
288
249
249
197
200
146
152
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Q2
2015
150
115
75
100
50
89
100
110
128
136
149
41
14
0
0
Authorized surveyors
PMU - М&Е Goran Stankovic
Registered private surv. companies
Page 8
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
8. Conducted training
The following table shows the number of organized training courses by Sector for
International cooperation, European integration, projects and trainings, as well as the total
number of participants on these trainings.
Number of organized courses
Number of participants
2005
2006
3
54
73
768
2007
33
828
2008
28
480
2009
14
261
2010
63
917
2011
309
486
2012
54
355
2013
30
932
2014
13
1.409
Q2 2015
4
507
1.600
1.409
1.400
1.200
1.000
768
800
600
400
309
261
3
54
73
33
28
507
486
480
200
932
917
828
14
63
355
54
30
13
4
0
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Number of organized courses
Number of participants
9. Contact center of the Agency for Real Estate Cadastre
PMU - М&Е Goran Stankovic
Page 9
Q2
2015
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
The Info-line has been re-branded into a Contact Center of the Agency for Real Estate
Cadastre, for which a new application was created and officially put into use on May 12, 2014.
The Contact Center works with a free info line 0800 80 800 and the lines 02/3171-733 and
02/3173-825 for customer care, including professional users, physical entities, as well as
internal users. The Contact center is the Single Point of Contact (SPOC).The availability of
information to customers and products offered by the Agency for Real Estate has been
increased, which means that all the information is unified in one location, and this means
improved service and client satisfaction. Customers have access to the contact center by dialing
options for professional users, information, reports and complaints, as well as agents in
Macedonian, Albanian and English every day from 8:30 to 16:30 p.m. Customers can ask
questions, leave comments and suggestions via e-mail info@katastar.gov.mk.
Free of charge telephone line (Info - line 0800 80 800): The free telephone line in the
Agency for Real Estate Cadastre is operative since mid 2006. The first call at this line was
received on 11.07.2006. The free telephone info-line is also used for filing complaints regarding
improper conduct by an employee, bribery and corruption, as well as for obtaining information
about the status of a particular application etc.
Info - line for customer care, foreign investment and domestic business companies
(02 3173 825) : This line is operational since 16.02.2007 as an info-line for foreign investments.
Starting from 19.11.2007, the line was expanded as an info-line for domestic business
companies. In order to meet the needs of the clients, AREC launched a web service for e-check
PMU - М&Е Goran Stankovic
Page 10
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
in the land cadastre, intended for the private geodetic companies which can obtain information
at the above listed phone number.
Info - line for the professional clients of the E-Front Desk and the E-Cadastre (02
3171 733) : This Info - line is established as a support for the professional clients (notaries,
private geodetic companies, municipalities, enforcement agents, lawyers, banks, etc) who use
the electronic services of the Agency for Real Estate Cadastre such as the E-cadastre and the
E-Front Desk.
The next graph shows the state of the total number of calls received by the AREC Contact
Center, the total number of questions asked by professional users, the total number of
requested information, as well as the total number of questions that is in the process of creating
a response.
Number of unanswered questions
49
21
Number of posted questions ( Informations )
799
Number of posted questions ( Help Desk Professional users )
1792
644
313
Number of received calls on the AREC Calll
Centre
0
Q2 2015
Q1 2015
4635
2831
1000
Q4 2014
2000
3000
Q3 2014
4000
5000
6000
7000
Q2 2014
10. E-Kat Front Desk
In order to improve the services for the end users, AREC established a direct cooperation
with all relevant state institutions and professional users with the objective of faster and more
efficient electronic data exchange with the professional users.
The E-Front Desk was upgraded and all its functions were transferred into the E-Kat
Front Desk.
True the E-Kat Front Desk, the Agency performs distribution and issuance of data from
the GCIS through other state agencies, public authorities and other legal entities (municipalities,
private geodetic companies, notaries, enforcement agents and others). AREC has also
introduced an electronic signature for external/ professional users.
PMU - М&Е Goran Stankovic
Page 11
AGENCY FOR REAL ESTATE CADASTRE
REAL ESTATE CADASTRE AND REGISTRATION PROJECT – ADDITIONAL FINANCING
July 20, 2015
From September 2012 till March 2015, AREC has signed a total of 640 contracts for the E-Kat
Front Desk, out of which 190 contracts with notaries, 163 with private geodetic companies, 78
with municipalities, 86 with enforcement agents, 33 with ministries / other, 81 property
appraisers, 12 courts and 4 banks.
640
600
500
400
300
200
190
156
78
86
81
33
100
12
4
0
11. Digital cadastre map
The digitalization of the cadastre maps is being performed in two phases: Vectorization of
the archive originals on the cadastre parcels as well as their updating with the occurred changes
from the working originals on the cadastre parcels.
In April 2013, the vectorization of the archive originals was completed, and now 100 %
from the territory of the R. Macedonia is with vectorized archive originals. The process of
updating with the occurred changes from the working originals on the cadastre parcels is
underway.
By 30.06.2015, the process of updating with the occurred changes from the working
originals on the cadastre parcels finished in 1392 CMs, while 64 CMs are under processing.
In the MakEdit database, approximately 1752 CM for the entire territory of R. Macedonia
have been imported and are being maintained. AREC has also established a system of quality
control and quality assurance for the graphic and the alphanumeric data from the cadastral
maps in the process of digitization.
PMU - М&Е Goran Stankovic
Page 12