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Answer Guide for questions on the sale of
Tobacco products in Western Australia
1. At which locations may customers purchase cigarettes, smoking products and where can
cigarette and tobacco sales be processed?

Tobacco products can be purchased at only one place in each store. In a
supermarket this could be the Service Kiosk or in the Liquor Department and includes
use of all the registers at the Service Counters in store and in Liquor.
2. What mandatory signs must be visible in your store and where must they be located?
a. One A5 Warning Sign about the purchase of tobacco products by underage persons
and must be on the price board or adjacent to the Tobacco Sales Unit. (It is illegal
to sell a tobacco product or a smoking implement to anyone under 18 or purchase
on their behalf. This sign includes penalties applicable.
Ie: $10,000 for an individual or $40,000 for the Company.
b. An A4 graphic Health Warning Sign, which includes the QUITLINE number, must be
displayed so that it is clearly visible to customers when purchasing a tobacco
product.
c. Tobacco Licences must be displayed at the place of sale. If your store sells tobacco
products to other businesses for on selling, a Tobacco Wholesalers or Indirect
Sellers Licence will also be required.
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3. How must smoking products be stored at the service kiosk?

In a Tobacco Sales Unit (drawers, doors or flippers), which must be completely
covered and drawers, doors must be closed so that tobacco products are not visible
to persons inside or outside of the shop.
4. When is fleeting incidental viewing permissible?

When refilling the Tobacco Sales Unit; when requested by a customer; when
removing tobacco products from the Sales Unit to give to a customer; when
stocktaking; when moving cigarettes from storage location to the Sales Unit or vice
versa. Exposure of tobacco products must be kept to a minimum.
5. What ticketing and font size is permitted for advertising the price of smoking products?

Ticketing must be data stripping only and printed using Format Type 8 that is black
text on the standard facing tickets.

Only one ticket per product line is permitted.

Ad Hoc or Special Tickets and tickets showing a saving are not permitted.
6. I must not sell cigarettes or other tobacco products to?

Anyone who is under the age of 18 years of age or any customer who cannot
produce photographic identification when requested or the identification does not
include their date of birth or the identification appears to have been tampered with
or looks fake or looks like it has been forged, or any customer who you believe will
supply tobacco to an underage person.
7. I must ask for Proof of Age identification when?

Anyone asking for cigarettes or other tobacco products who appears under the age
of 25 years or whom I believe is not of legal age to purchase tobacco products.
8. What are the 3 acceptable forms of Proof of Age identification when asking a customer
for ID?


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A current Australian Driver’s Licence.
A current Passport.
A current photographic proof of age card issued under the Liquor Control Regulations
1989 or proof of age cards issued by equivalent State or Territory governments.

NOTE: ID must be current and include a photograph of the person and the person’s
date of birth.
9. Secondary Purchase is?

Where you believe a customer is purchasing tobacco products for supply to a person
under the age of 18. If you believe this, you should refuse the sale.