National Voluntary
Organizations Active in
Disaster
Hurricanes Katrina and Rita
Relief and Recovery Assistance Guide
December 20, 2005
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Esf-06-MASS-CARE@dhs.gov
Download the latest edition of this guide at www.nvoad.org
Please Note:
Assistance programs operate for defined and often limited periods of time.
Please be sure to check the current availability of any program listed in this Guide.
December 20, 2005
Next Edition Tentative Release date: 12/30/2005
Send additions, corrections, suggestions and comments to ESF-06-Mass-Care@dhs.gov
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us local disaster assistance, service and recovery information which you
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questions or concerns you may have.
December 20, 2005
Next Edition Tentative Release date: 12/30/2005
Send additions, corrections, suggestions and comments to ESF-06-Mass-Care@dhs.gov
TABLE OF CONTENTS
TABLE OF CONTENTS ......................................................................................................... 3
I. OVERVIEW .................................................................................................................. 5
PURPOSE ............................................................................................................................. 5
THE RECOVERY PROCESS (SEQUENCE OF DELIVERY) ..................................................... 5
HOW TO USE/ACCESS THE INTERNET................................................................................ 7
II. DISASTER ASSISTANCE .................................................................................................. 8
CONSUMER PROTECTION INFORMATION .......................................................................... 8
EMPLOYMENT INFORMATION .......................................................................................... 12
Finding Jobs .................................................................................................................. 12
EMPLOYMENT INFORMATION (CONT.) ............................................................................ 14
Unemployment Insurance ............................................................................................. 14
Unemployment Assistance............................................................................................ 15
Benefits ......................................................................................................................... 16
FINANCIAL ASSISTANCE ................................................................................................... 17
FEMA Registration ....................................................................................................... 18
Direct Deposit of Assistance Funds into Your Account ............................................... 18
FEMA’s Citizenship/Immigration Requirements ......................................................... 18
FINANCIAL RECOVERY INFORMATION ............................................................................ 21
Mortgages ..................................................................................................................... 23
FOOD INFORMATION ........................................................................................................ 25
Food Assistance ............................................................................................................ 25
HEALTH AND HUMAN SERVICES INFORMATION ............................................................. 28
HOME CLEANING INFORMATION ..................................................................................... 32
Debris Removal ............................................................................................................ 32
Mold Removal and Safe Debris Removal Tips ............................................................ 32
Carbon Monoxide (CO) Awareness.............................................................................. 33
Cleaner, Disinfectant, and Pesticide Awareness ........................................................... 33
Airborne Asbestos and Lead Dust Avoidance .............................................................. 34
HOUSING INFORMATION .................................................................................................. 35
National Temporary Housing ....................................................................................... 35
National Temporary Housing ....................................................................................... 36
INSURANCE INFORMATION ............................................................................................... 39
Veteran’s Administration (VA) Insurance .................................................................... 42
LEGAL ASSISTANCE.......................................................................................................... 43
LEGAL ASSISTANCE (CONT.) ............................................................................................ 44
LEGAL ASSISTANCE (CONT.) ............................................................................................ 45
REPLACING IMPORTANT RECORDS ................................................................................. 46
REPLACING IMPORTANT RECORDS (CONT.).................................................................... 47
REPLACING IMPORTANT RECORDS (CONT.).................................................................... 48
REUNIFICATION INFORMATION ....................................................................................... 49
Finding Missing Persons ............................................................................................... 49
REUNIFICATION INFORMATION ....................................................................................... 50
Reuniting families and loved ones and their pets. ........................................................ 50
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Finding Missing Pets..................................................................................................... 50
STUDENT RESOURCES INFORMATION .............................................................................. 51
Veterans Affairs ........................................................................................................ 51

Information for veterans receiving Veterans Affairs (VA) education benefits 51
STUDENT RESOURCES INFORMATION (CONT.) ................................................................ 52
TAX INFORMATION ........................................................................................................... 54
Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only) ......... 54
Federal Deadlines for Taxpayers Affected by Hurricane Katrina ................................ 55
Tax Relief by Location ................................................................................................. 56
TRANSPORTATION INFORMATION ................................................................................... 58
For Evacuees with Medical Needs ................................................................................ 59
Department of Health and Human Services (HHS) Medical Travel Center ................. 59
Evacuees housed in a shelter, hotel or private home .................................................... 59
A Brief Description of Discharge Planners .................................................................. 60
III. APPENDICES ............................................................................................................... 62
APPENDIX A: COMMON MYTHS ABOUT FEDERAL DISASTER ASSISTANCE ................... 62
1. The Federal government has total responsibility for disaster recovery .................... 62
2. The objective of Federal disaster assistance is to “fix everything” .......................... 62
3. Everyone in the disaster area is eligible to receive Federal disaster assistance ........ 62
4. When Federal agency representatives arrive, they will immediately distribute money
to disaster survivors ...................................................................................................... 62
5. Money received for Federal disaster assistance can be used as the recipient thinks
best ................................................................................................................................ 62
6. Federal aid replaces the need for insurance .............................................................. 63
SUMMARY .................................................................................................................. 63
APPENDIX B: DISASTER RECOVERY CENTERS AND SBA LOCATIONS ........................... 64
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
I.
OVERVIEW
PURPOSE
The purpose of this Assistance Guide is to connect Hurricane survivors with disaster aid.
It was created in response to the diverse needs of the evacuee community and provides
survivor assistance information. This Guide is designed to inform everyone in need, and
those who serve them, on available relief and how to best access that relief.
The Guide lists information on many programs and agencies. Updates and verification
are on-going. We will provide additional information on assistance, services, and
programs with each edition. This Guide belongs to you, not to its editors.
The Guide is arranged in sections based on needs and the types of services provided.
Within each section is a table arranged to show help available nationally and for selected
states. Each program’s information includes what they can do for you and how you can
contact them.
THE RECOVERY PROCESS (SEQUENCE OF DELIVERY)
Voluntary Agencies
The first thing you must do is reach out to local Voluntary Agencies, such as the
American Red Cross or the Salvation Army. These organizations may be able to take
care of your immediate needs, such as housing in shelters or clothing.
Insurance
Next, you need to contact your personal insurance agency and file a claim. If you do not
have insurance, or the amount of your insurance award does not cover your needs, you
will then need to contact FEMA and register for assistance at 1-800-621-FEMA
(1-800-621-3362), 1-800-462-7585 (TTY) or online at www.fema.gov.
FEMA Housing Assistance
After registering with FEMA, they can financially assist you with temporary housing,
with repairs to your previous home, or with purchasing a new residence if your old one
cannot be made livable again. The types of temporary housing in which you may be
placed in are hotels/motels, apartments, mobile homes, and travel trailers.
FEMA/State Other Needs Assistance (ONA) – Non-SBA Dependent
After you register with FEMA, they will also refer you to the FEMA/State ONA
program. This covers medical, dental, funeral, and other disaster created expenses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Small Business Administration (SBA) Income Evaluation (Repayment Capability)
You will now submit an SBA loan application. From this point on, there are two paths
your aid can take. If you are approved, you will receive an SBA Referral and a loan to
help meet your remaining housing needs.
If you do not qualify for an SBA loan, you will receive FEMA/State ONA Assistance
which will cover personal property, transportation, group flood policy, and moving and
storage. In order to receive FEMA/State ONA you must have applied for, and been
denied, an SBA loan.
Unmet Needs – Voluntary Agencies
We have now gone through all the federal aid available. If you arrive at this point and
still have needs the federal process has not been able to address, please contact your local
voluntary agencies.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
HOW TO USE/ACCESS THE INTERNET
This guide provides internet addresses as well as phone numbers to find information.
Using the internet can often be a quicker and more hassle-free way to obtain the
assistance you need. This section will cover basic Internet use and where to locate
Internet access
Basic Internet Use:
Website Address:
 “Address” or “Location” is the place that it can be found on the Internet.
 May also be known as a “webpage,” “homepage,” or simply a “website.”
 The “Address” is typed in the box found in the top left portion of the screen.
 An example of a box for the “Address” is shown below:

There will already be some form of address in the box, but you may delete that
and type in the address you would like to visit.
Links:
 Quick ways to other web pages that may have similar or related information.
 This is another way for you to move around on the Internet.
 Links are usually printed in a different color than the rest of the text around it:
They are typically in blue and underlined- THIS IS ONLY AN EXAMPLE, IT
WILL NOT WORK
 By clicking on a link, you should move to another part of the document or site
that is related to the information you need.
 If you discover this is not what you wanted, there is a “Back” button at the top of
your screen which will take you to the last information you were viewing.
Navigation Icon:
 You will also notice that when your computer is working on a request from you,
the picture in the upper right corner moves.
 This means that the computer will soon take you to your destination- do not click
on anything while the picture is moving.
Where to locate Internet access:
 Access is available to the public in several places. Access may be found in:
o Your hotel lobby/business center
o The public library (call before traveling to check for free access)
o Internet cafes (cafes typically charge a per-minute fee)
o You may also try to find assistance through the hotel staff.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
II. DISASTER ASSISTANCE
CONSUMER PROTECTION INFORMATION
Who to contact if you suspect you are a victim of fraud.
Alabama
National
Consumer Protection Resources
Organization
Phone Number and Website
Federal Trade Commission (FTC)
 Hotline is available from 9 am to 8 pm
Eastern Time, Monday through Friday
 If you believe you are the victim of Identity
Theft, contact the FTC as well as the three
credit unions and your credit card issuer
Equifax
 If you believe you’ve been the victim of
Identity Theft, call to place a Fraud Alert
on your file
Experian
 Hotline is available from 9 am to 5 pm,
Monday through Friday
 Priority assistance for hurricane victims
 If you believe you’ve been the victim of
Identity Theft, call to place a Fraud Alert
on your file
 Free copies of you credit file
Transunion
 If you believe you’ve been the victim of
Identity Theft, call to place a Fraud Alert
on your file
Federal Bureau of Investigation (FBI)
 Report information or complaints of public
corruption and/or government fraud relative
to Hurricane Katrina
 Call 24 hours a day, 7 days a week
Department of Energy
 Hotline available 7 am to 12 pm EST,
Monday through Friday.
 Call the Gas Price Watch hotline if you
suspect gas price gouging and/or price
fixing
National Flood Insurance Program (NFIP)
 Provides information and links to additional
flood insurance information. Additionally,
the NFIP has a special website for
customers:
Alabama Attorney General
 Hotline available 8 am to 5 pm, Monday
through Friday
 Contact the Attorney General’s office to
report price gouging and price fixing
1-877-ID-THEFT (1-877-438-4338)
(1-877-438-4338)
http://www.consumer.gov/idtheft
1-888-766-0008
www.equifax.com
1-888-397-3742
www.experian.com
1-800-680-7289
www.transunion.com
1-800-CALL-FBI (1-800-225-5324)
1-800-244-3301
http://www.floodsmart.gov/floodsmart/pages/index.jsp
http://www.fema.gov/nfip/
1-800-392-5658
www.ago.state.al.us/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Louisiana
Georgia
Florida
California
Arkansas
Consumer Protection Resources
Organization
Phone Number and Website
Arkansas Attorney General
 Contact the Attorney General’s office to
report price gouging and price fixing
http://www.ag.state.ar.us/
California Department of Consumer Affairs
 File a complaint
 Consumer protection and price gauging
reporting
Toll free hotline: 1- 800- 952-5210
Tel: (916) 445-1254
http://www.dca.ca.gov/
Attorney General’s Office Fraud Hotline:
1-866-966-7229 (in state)
1-850-414-3990
http://myfloridalegal.com/consumer
Florida Attorney General
 Hotline available 8 am to 5 pm, Monday
through Friday
 Medical fraud control
 Consumer protection and price gauging
reporting
 Identity theft reporting
 Consumer fraud alerts
 You may also visit their offices at: The
Capitol PL-01Tallahassee, FL 323991050
Georgia Governor’s Office of Consumer
Affairs
http://www.georgia.gov
Then, click on:
1. Legal, Public, Consumer Affairs
2. Consumer Protection
3. Consumer Complaints
http://www.ag.state.la.us/Complaint.aspx
Louisiana Attorney General
 Contact the Attorney General’s office to
report price gouging and price fixing
Louisiana Department of Insurance
 Hotline available 7 am to 6 pm, Monday
through Friday and 8 am to 5 pm, Saturday
and Sunday.
 Contact if you are not satisfied with the
service (subject to Louisiana law) that you
received from your insurance company.
 Lodge a complaint against your insurance
company
 Help locating an insurance company
 Mail completed forms, as well as copies of
supporting materials, to: Louisiana
Department of Insurance, Property and
Casualty Consumer Complaints, PO Box
94214, Baton Rouge, Louisiana 70804
For forms:
1-800-259-5301 (in state)
1-225-342-1258 (out of state)
http://www.ldi.la.gov
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
9
Next Scheduled Update: December 30, 2005
Texas
Tennessee
Oklahoma
Nevada
Mississippi
Consumer Protection Resources
Organization
Phone Number and Website
Mississippi Attorney General
 Hotline available 8 am to 5 pm, Monday
through Friday
 Contact the Attorney General’s office to
report price gouging and price fixing
Mississippi Insurance Department
 Hotline available 8 am to 5 pm, Monday
through Friday
 Contact if you are not satisfied with the
service (subject to Mississippi law) that you
received from your insurance company.
 Mail completed forms, as well as copies of
supporting materials, to: Mississippi
Insurance Department, Consumer Services
Division, PO Box 79, Jackson, MS 39205.
 You may also visit their offices in the
Woolfolk State Office Building, located at
501 North West Street, 10th floor, Jackson,
Mississippi
Jackson: 1-800-281-4418
Gulfport: 1-228-324-0114
Gulfport: 1-228-518-1326
http://www.ago.state.ms.us/divisions/consumer/
Bureau of Consumer Protection
Las Vegas: 702-486-3194
Carson City: 775-684-1180
Nevada Attorney General
 Hotline available 8 am to 5 pm, Monday
through Friday
 Consumer Protection
 Fraud protection services
 You may also visit their offices at:
Reno: 5420 Kietzke Lane Suite 202, Reno,
Nevada 89511
Las Vegas: 555 E. Washington Ave Suite
3900, Las Vegas, Nevada 89101
Oklahoma Attorney General
 Contact the Attorney General’s office to
report price gouging and price fixing
Reno Office: 775-688-1800
Las Vegas Office: 702-486-7355
For referral: 1-800-266-8688
http://ag.state.nv.us/
Tennessee Attorney General’s Consumer
Affairs Hotline
 Contact the Attorney General’s office to
report price gouging and price fixing
1-800-342-8385
http://www.attorneygeneral.state.tn.us/
Texas Attorney General
 Contact the Attorney General’s office to
report price gouging and price fixing
http://www.oag.state.tx.us/consumer/consumer.shtml
For forms:
1-800-562-2957 (in state)
1-601-359-2453 (out of state)
http://www.doi.state.ms.us/
1-405-521-2029
http://www.oag.state.ok.us/oagweb.nsf/
Then, click on: Consumer Protection
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Utah
Consumer Protection Resources
Organization
Phone Number and Website
Texas Department of Insurance
 Contact if you are not satisfied with the
service (subject to Texas law) that you
received from your insurance company
 Mail completed forms, as well as copies of
supporting materials, to: Texas Department
of Insurance, Consumer Protection Program
(111-1A), PO Box 149091, Austin, TX
78714-9091
 You can also fax the information to: 1-512475-1771
Utah Division of Consumer Protection
 Hotline available from 8 am to 5 pm, MST
 Child protection
 Consumer complaint forms.
For forms:
1-800-599-SHOP (1-800-599-7467) [in state]
1-512-305-7211 (out of state)
http://www.tdi.state.tx.us/consumer/cpportal.html
Toll free: 1-800-721-7233
http://www.commerce.utah.gov/dcp/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
EMPLOYMENT INFORMATION
Finding Jobs
Finding Jobs
1-800-733-5627
http://jobcorps.doleta.gov/
Online job resources for hurricane victims
http://www.katrina.jobs/
Alabama Job Link
 Conduct a job search
 Build an on-line resume
 Register with Job Service
 Receive emails on new job openings
https://joblink.alabama.gov/ada/
Arkansas Workforce Centers
 Dislocated workers can get help finding new
jobs
Arkansas JobLink
 Conduct a job search
 Build an on-line resume
 Register with Job Service
 Receive emails on new job openings
Arkansas Job Bank
 Search for jobs nationwide
 Create a resume/cover letter
www.arworks.org/local.html
National
Job Corps
 Hotline available 24 hours a day, 7 days a
week
 Train for a career or earn your high school
diploma or GED at no cost
 A Department of Labor service for U.S. or
legal residents ages 15-24
Online Employment Job Search through
Monster.com
 Job-finding services for hurricane survivors,
including alerts for job fairs
Alabama
Phone Number and Website
1-877-US2JOBS (1-877-872-5627)
1-877-889-5627 (TTY)
www.jobsearch.org/hurricanejobs
Arkansas
Organization
Recovery Job Connection
 Hotline available 8 m to 8 pm, Monday
through Friday
 Perform a job search by job category and
worker location.
 Specific help for Hurricanes Katrina and Rita
victims
Employment and Training Administration
(ETA)
 Unemployment assistance
 File claims using links to state sites
www.ows.doleta.gov/map.asp
http://hurricanerelief.monster.com
www.arjoblink.arkansas.gov/ada/default.cfm
www.ajb.org/ar
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Finding Jobs
Texas
Nevada
Mississippi
Louisiana
Georgia
Florida
California
Organization
Phone Number and Website
California Employment Development
Department
 Hotline available 8 am to 5 pm, PST
 Search for jobs
 Find a local One-Stop career center
916-654-9029
http://www.edd.ca.gov/eddkatrina.htm
Florida Job Bank
 Search for jobs by region
 Find a job by visiting a Florida One-StopCenter near you.
http://www.floridajobs.org/onestop/onestopdir/index.
htm
http://www.employflorida.com/
Georgia Department of Labor
 Hotline available from 8 am to 4:30 CST
 Search database for jobs
 How to apply for unemployment
 Resume building
 Interviewing workshops
Louisiana Works Department of Labor
 Hotline available from 8 am to 4:30 pm CST
 Search for jobs in Louisiana over the phone
or online
Find your New Orleans Employer/ Employee
 Find directions from your employer on what
to do after the hurricane
Mississippi Department for Employment
Security
 Information for job seekers and
unemployment
1-404-656-6000
www.dol.state.ga.us/js/
Nevada Job Connect
 Search for jobs in Nevada
 Post your resume online to been seen by
employers that are currently hiring
http://www.nevadajobconnect.com/
Hurricane Recovery Job Connection
 Search for jobs in Nevada
 Post your resume online to been seen by
employers that are currently hiring
http://www.jobsearch.org/hurricanejobs
Texas Work Force Commission
 Evacuees from Louisiana, or any other
affected state, currently residing in Texas and
seeking employment in their home towns, can
visit a Texas Work Force Center
 Job Counselors are available to provide
assistance
http://www.twc.state.tx.us
1-866-310-1585
http://www.ldol.state.la.us/QM_HurricaneDisasterInf
o.asp
www.findyourneworleansemployer.com/
http://mdes.ms.gov/
http://twc.state.tx.us/dirs/wdas/wdamap.html
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
EMPLOYMENT INFORMATION (CONT.)
Utah
Organization
Unemployment Insurance
Phone Number and Website
Search jobs through the Utah State Government
website for available jobs in the state
http://careers.utah.gov/careers/
Florida
California
Arkansas
Alabama
National
Unemployment Insurance
Unemployment Insurance provides unemployment benefits to eligible workers who are
unemployed through no fault of their own.
Unemployment Insurance
Organization
Phone Number and Website
U.S. Department of Labor
 National number to call about unemployment
assistance and insurance
 Links to state sites for unemployment assistance
and insurance help for hurricanes Katrina and
Rita
State Unemployment Insurance Information
 Links to state websites for insurance
information
File an Unemployment Insurance Claim with
Alabama
1-866-4-USA-DOL (1-866-487-2365)
Employment Hotline: 1-866-310-1585
Arkansas Employment Security Department
 Find out how to apply for unemployment
benefits through the state.
http://www.arkansas.gov/esd/WorkersUnempBenefit
s/AESD_workerunempben.htm
Arkansas Employment Security Department
 Information on the state’s disaster
unemployment assistance.
 Those who may not qualify for other
unemployment insurance, may qualify for
disaster assistance under this program
California Employment Development Department
 Unemployment/disaster unemployment
insurance in formation
http://www.arkansas.gov/esd/WorkersUnempBenefit
s/A_uidua.htm
File Unemployment Insurance Claim with Florida
1-866-FLA-2345 (1-866-352-2345)
Agency Workforce Innovation
 Aids in employer-employee dispute resolution
1-866-FLA-2345 (1-866-352-2345)
http://www.floridajobs.org/
www.dol.gov/opa/hurricane-recovery.htm
http://workforcesecurity.doleta.gov/map.asp
1-866-234-5382
http://www.edd.ca.gov/eddkatrina.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Texas
Nevada
Mississippi
Louisiana
Georgia
Organization
Unemployment Insurance
Phone Number and Website
Georgia Department of Labor
 Learn about unemployment benefits and claim
weekly unemployment benefits
http://www.dol.state.ga.us/
File Unemployment Insurance or Unemployment
Disaster Assistance Claim with the Department of
Labor
1-800-430-8076
1-800-818-7811
Call this number if you have already filed a claim
and
 Were previously receiving benefits,
 Have questions, or
 Need to change your address
1-866-783-5567
File Unemployment Insurance Claim with
Mississippi
1-888-844-3577
File Unemployment Insurance Claim with
Nevada
http://detr.state.nv.us/uiben/uiben_uiben.htm
http://www.nvdetr.org/
Texas Workforce
 Apply for unemployment insurance online
www.twc.state.tx.us/ui/uiclaim.html
Unemployment Assistance
If ineligible for Unemployment Insurance, Unemployment Assistance may be still
available.
Disaster Unemployment Assistance is available to unemployed individuals beginning
after the date the major disaster began and for up to 26 weeks after the major disaster was
declared by the President, as long as their unemployment continues to be a result of the
major disaster. Before an individual can be determined eligible for Disaster
Unemployment Assistance, it must be established that the individual is not eligible for
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
regular unemployment insurance benefits (under any state or federal law). The program is
administered by states as agents of the federal government. Visit
www.doleta.gov/katrina/lnkdetails.cfm?lnkid=4 to learn if you are eligible for
Unemployment Assistance.
Organization
Unemployment Assistance
Phone Number and Website
FEMA Workers and Business Assistance
Apply for Disaster Unemployment Assistance in
 Alabama
1-866-234-5382
1-800-499-2035 (TTY)
1-800-818-7811
1-800-430-8076
1-888-844-3577
http://www.fema.gov/press/2005/katrinaworkers.shtm
 Louisiana
 Mississippi
FEMA Workers and Business Assistance
 Search the website for employment
U.S. Department of Labor
 National number to call about unemployment
assistance and insurance
 Links to state sites for unemployment assistance
and insurance help
1-866-4-USA-DOL (1-866-487-2365)
www.dol.gov/opa/hurricane-recovery.htm
Benefits
The Employee Benefits Security Administration (EBSA) protects non governmental
employees’ benefits, such as those for retirement and health care.
EBSA has extended the deadline for filing Form 5500 and Form 5500 EZ annual
report/returns for employee benefit plans affected by Hurricane Katrina to
January 3, 2006. For state-specific information on the extension, visit:
 http://www.dol.gov/opa/media/press/ebsa/EBSA20051848.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
FINANCIAL ASSISTANCE
How to locate temporary funding and information on how to access your personal
financial data after a disaster.
Organization
Financial Assistance
Phone Number and Website
American Red Cross (ARC)
 For information specific to Alabama, Florida,
Louisiana, or Mississippi, call the toll-free 1-866
hotline. The hotline is available 24 hours a day, 7
days a week.
 For states other than those listed above, call the 1800 toll-free 24-hour Financial Assistance Center
 The ARC has caseworkers who will verify your
damage. When you call, please have paper and a
pencil or pen to take down any information and
be prepared to provide your pre-disaster address,
including zip code, and telephone number.
 Please note that there will be times when the areas
FEMA declares and those for which ARC
provides assistance may not always match.
Federal Emergency Management Agency (FEMA)
 FEMA provides financial assistance to help with
expenses that cannot be covered otherwise.
 FEMA may be able to provide monetary
assistance for: temporary housing; home repairs;
replacement of some household items; medical,
dental, funeral, and transportation costs; and
certain other needs
 May include cash grants of up to $26,200 per
individual or household; all needs will be
addressed after your personal insurance has run
out.
 May need to apply with (and be denied for) Small
Business Administration and/or a claim with your
insurance company before FEMA can provide
financial assistance.
Project Restore Hope
 Help with obtaining lost or destroyed personal
and financial documents,
 Assistance deferring mortgage payments
 Emergency budget guidance
 Emergency credit management
 Assistance working with creditors
 Insurance claims assistance
 Help preparing the Emergency Financial First Aid
Kit and its companion document, the Personal
Disaster Preparedness Guide
1-866-GET-INFO (1-866-438-4636)
1-800-975-7585
www.redcross.org
1-800-621-FEMA (1-800-621-3362)
http://www.fema.gov/register.shtm
Hot line: 1-888-388-4673
http://operationhope.org/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
17
Next Scheduled Update: December 30, 2005
Small Business Administration (SBA)
 Hotline is available 6am thru 11pm EST, daily
 The SBA provides disaster loans for householders
for Real Property (up to $200,000) and Personal
Property (up to $40,000)
Federal Deposit Insurance Corporation (FDIC)
 Information about accessing your bank accounts,
lost records, ATM cards, direct deposits or how to
reach your bank
1-800-659-2955
www.sba.gov/disaster_recov
www.sba.gov/disaster_recov/katrinafactsheets.html
Email: disastercustomerservice@sba.gov
1-877-3342 1-877-ASKFDIC (275-3342)
www.fdic.gov/hurricane/
FEMA Registration
To register with FEMA, you must provide the following information related to the person
filing the claim:
1) Social Security Number
2) Amount of household income
3) Address at the time of the hurricane
4) Contact information (Current Phone Numbers, Current Address, etc.)
5) Types of damage that are being claimed
6) Address of damaged property (if filing claim for property)
7) Ages of other people living with them at previous address
Direct Deposit of Assistance Funds into Your Account
FEMA can deposit your claim check directly into your bank account, which eliminates
the need for mailing you a check. It may take 48 hours for the direct deposit process to
take effect, but once in place, this will give you almost immediate access to assistance
funds. If you would like to change your claim to an electronic funds transfer, or EFT,
call 1-800-621-FEMA (1-800-621-3362). Have the following pieces of information
available:
1) Your FEMA registration number
2) Your Social Security number
3) The following bank account information, for the bank that you would like the
funds transferred into:
 Your bank’s routing number, which can be found in the bottom, left-hand
corner of your check/deposit slip
 Your bank account number, which is the middle series of numbers located at
the bottom of your check/deposit slip
If your bank account is not local, then you may choose to open an account where you are
now living and have the funds transferred to this new account. This process can be much
quicker than waiting for a mailed claim check.
FEMA’s Citizenship/Immigration Requirements
1. You must be a U.S. Citizen, Non-Citizen National, or a Qualified Alien in order
to be eligible for FEMA’s Individuals and Households Program and Disaster
Unemployment cash assistance programs
2. A Qualified Alien includes anyone with legal permanent residence (i.e., green
card).
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
18
Next Scheduled Update: December 30, 2005
3. You will be asked to sign a Declaration and Release, FEMA Form 90-69B,
acknowledging that you are a U.S. Citizen, Non-Citizen National, or a Qualified
Alien.
4. If you cannot sign the Declaration and Release, another adult household member
who is eligible can sign it and no information regarding your status will be
gathered.
5. If you cannot sign the Declaration and Release but you have minor child who is a
U.S. Citizen or a Qualified Alien residing with you, you can apply for assistance
on your child’s behalf and no information regarding your status will be gathered.
However, you will be asked to sign a declaration that your child is a U.S. Citizen,
Non-Citizen National, or a Qualified Alien.
6. You do not have to be a U.S. Citizen or a Qualified Alien in order to qualify for
Crisis Counseling, Disaster Legal Services, or other short-term, non-cash
emergency assistance.
Undocumented immigrants may be eligible for disaster-related assistance under many
different programs run by state and local agencies and voluntary agencies for various
types of cash assistance. Undocumented immigrants may be eligible for short-term,
non-cash, emergency aid from FEMA. However, you will not be personally eligible for
FEMA cash assistance programs (Individuals and Households Program Assistance). You
may apply on behalf of your U.S. Citizen child, or another adult household member may
qualify the household for assistance.
To receive money or help for Housing Needs that are the result of a disaster, all of the
following must be true:
 You have losses in an area that has been declared a disaster by the President.
 You have filed for insurance benefits and the damage to your property is not
completely covered by your insurance.
 The home in the disaster area is where you usually live and where you were living
at the time of the disaster.
 You are not able to live in your home now, you cannot get to your home due to
the disaster, or your home requires repairs because of damage from the disaster.
You may not be eligible for “Housing Needs” assistance if:
 You have other, adequate, rent-free housing that you can use (for example, rental
property that is not occupied).
 Your damaged home is your secondary or vacation residence.
 Your expenses resulted only from leaving your home as a precaution and you
were able to return to your home immediately after the incident.
 You have refused assistance from your insurance provider(s).
 Your only losses are business losses (including farm business other than the
farmhouse and self-employment) or items not covered by this program.
 The damaged home where you live is located in a designated flood hazard area
and your community is not participating in the National Flood Insurance Program.
In this case, the flood damage to your home would not be covered, but you may
qualify for rental assistance or for assistance on items not covered by flood
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
19
Next Scheduled Update: December 30, 2005
insurance, such as water wells, septic systems, medical, dental, or funeral
expenses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
20
Next Scheduled Update: December 30, 2005
FINANCIAL RECOVERY INFORMATION
Locating copies of your financial records.
National
Financial Recovery
Organization/ Department
Phone Number and Website
Financial Planning Association (FPA)
 Free planning services to people in need.
 Services for qualified survivors may include:
educational brochures, Information sheets,
seminars and workshops, and one-on-one
consultations
 Hotline is available Monday-Friday 7 am –
4:30pm MST
Office of Thrift Supervision (OTS):
 Contacting Savings Institutions
 Hotline is available 8 am – 5:30 pm CST
Internal Revenue Service (IRS)
 Instruction on how to obtain copies of old tax
returns
 Links to frequently asked tax questions
1-800-282-PLAN (1-800-282-7526)
Email: fpaprobono@fpanet.org
Office of the Comptroller of the Currency (OCC):
 Call with questions about your national bank.
 National bank: one that has the word “national” or
“NA” or “national association” as part of its legal
name
 Hotline is available: Monday-Thursday 9 am – 4
pm, Friday 9 am – 3 pm CDT
Federal Deposit Insurance Corporation (FDIC):
 Consumer hotline; open 24 hours a day, 7 days a
week
 Provides the status of institutions in affected areas
 Answers questions about banks, including
information on how to replace ID and/or ATM
card
 Gives which banks are open and services that are
available
Social Security Administration:
 Ensures beneficiaries receive their monthly
payments, and applications for benefits continue to
be processed
1-800-613-6743
www.occ.treas.gov
Email: customer.assistance@occ.treas.gov
National Credit Union Administration:
 Information for Credit Union Members
1-800-827-6282
 Item 2; then: 1 for Louisiana/Texas, 2 for
Arkansas/ Mississippi These options
aren’t valid. You can press 1 and then
0 if you don’t know the name of the
person you are trying to reach.
www.ncua.gov/Katrina/index.htm
Alabama: KatrinaAL@NCUA.GOV
Louisiana: KatrinaLA@NCUA.GOV
Mississippi: KatrinaMS@NCUA.GOV
1-800-958-0655
www.ots.treas.gov
1-800-829-3676
http://www.irs.gov/faqs/faq-kw31.html
1-877-ASK-FDIC (1-877-275-3342)
www.fdic.gov/news/katrina/index.html
www.fdic.gov/hurricane/index.html
www.socialsecurity.gov/emergency/
1-800-772-1213
TTY 1-800-325-0778
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
21
Next Scheduled Update: December 30, 2005
Mississippi
Louisiana
Georgia
Florida
California
Arkansas
Alabama
Financial Recovery
Organization/ Department
Phone Number and Website
The Office of Personnel Management (OPM):
 Provides information for current/retired Federal
employees and annuitants
1-800-307-8298
www.opm.gov/katrina/
www.opm.gov/katrina/benefits.asp
State of Alabama Banking Department
 Contacting your bank in Alabama
 P.O. Box 4600
1-334-242-3452 (Montgomery)
www.bank.state.al.us
Montgomery, AL 36103-4600
Arkansas State Bank Department
 400 Hardin Rd., Suite 100
Little Rock, AK 72211
http://www.state.ar.us/bank/banking1.html
for more information, click in the “Kare”
link in the top left-hand corner
by phone: (501) 324-9019 , by fax: (501)
324-9028
California Department of Financial Institutions
 111 Pine St., Suite 1100
San Francisco, CA 94111-5613
Toll free: 1-800-622-0620
www.dfi.ca.gov
Florida Department of Financial Services
 200 East Gaines St.
Tallahassee, FL 32399-0300
Toll free in Florida: 1-800-342-2762
TDD: 850-410-9700
http://www.fldfs.com/
Georgia Department of Banking and Finance
 Department of Banking and Finance (Delete this you
already named the institution before the bullet)
2990 Brandywine Rd., Suite 200
Atlanta, GA 30341-5565
Toll free in Georgia 1-888 986-1633
www.gadbf.org
Louisiana Office of Financial Institutions
 Contacting your bank in Louisiana
1-225-925-4660 (Baton Rouge, only) not
Baton Rouge, only, it is LA only (In-State)
1-888-525-9414 (In-State) Not In-State-It is
a toll free # (Nationwide)
1-866-783-5530 (Nationwide)
www.ofi.louisiana.gov
1-504-838-8250 (In-State)
1-800-421-7030 (Toll-Free)
www.cuweb.org/cu_finder.htm
Louisiana Credit Union Finder:
 Contacting your credit union in Louisiana
 Search for Credit Union by state and region
 Post Office Box 94095
Baton Rouge, LA 70804-9095
Mississippi Department of Banking
 Contacting your bank in Mississippi
 501 N. West Street
901 Woolfolk Building Suite A
P.O. Box 23729
Jackson, MS 39225-3729
1-601-359-1031 (Jackson)
1-800-844-2499 (Nationwide)
www.dbcf.state.ms.us
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
22
Next Scheduled Update: December 30, 2005
Utah
Texas
Nevada
Financial Recovery
Organization/ Department
Phone Number and Website
Nevada Division of Financial Institutions
 2501 E. Sahara Ave, #300
Las Vegas, NV 89704
Tel: 702-486-4120
www.fid.state.nv.us
Texas Department of Banking
 2601 North Lamar
Austin, TX 78705
Tel: 512-475-1300
Toll free in Texas: 1-877-276-5554
www.banking.state.tx.us
Utah Department of Financial Institutions
 324 South State St., Suite 201
Salt Lake City, Utah 84111
Tel: 801-538-8830
www.dfi.utah.gov
Mortgages
The Mortgage Bankers Association (MBA) and its members advise survivors to contact
their mortgage company directly as soon as possible. Your mortgage banker should be
able to tell you about special offers; for example:
 Extended grace periods
 Postponing any foreclosure action
 Extending your due date and waiving late fees
 Long-term solutions
 Assistance in contacting flood and hazard insurance companies
Mortgage bankers will re-evaluate their policies periodically; stay aware of changing
terms. Most lenders have toll-free phone numbers for consumers to call. A list of top
mortgage service providers in the affected areas are below.
Mortgage Bankers
Organization
ABN AMRO
Aurora Loan Services
Bank of America
Chase Home Finance
Chevy Chase Bank, FSB
CitiMortgage
Colonial Savings, F.A.
Countrywide Home Loans
EMC Mortgage
EverHome Mortgage
Financial Freedom Senior Funding Corporation
First Horizon National Corporation
Phone Number
1-800-783-8900
1-800-550-0508
1-800-723-6578 (Insurance Claims)
1-800-831-5586
1-800-848-9136
1-800-933-9100
1-800-283-7918
1-800-442-8774 (Insurance Claims)
1-800-937-6002
1-800-669-6607
1-800-723-3004
1-800-669-9721
1-800-441-4428
1-800-364-7662
1-866-497-0530 (Insurance Processing/Loss Draft)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
23
Next Scheduled Update: December 30, 2005
Mortgage Bankers
Organization
GMAC Mortgage
IndyMac Bank
Irwin Mortgage Corporation
Midland Mortgage Co.
Mortgage America
National City Mortgage Co.
New South Federal Savings Bank
New Century Financial Corporation
Option One Mortgage
PHH Mortgage (formerly Cendant Mortgage)
Regions Mortgage
SunTrust
Washington Mutual
Wells Fargo
Wilshire Credit Corporation
Litton Loan Servicing LP
M&T Mortgage Corporation
Phone Number
1-800-766-4622
1-800-781-7399
1-888-680-6808 (Insurance Processing/Loss Draft)
1-800-284-4462
1-800-434-2955 (Loss Draft)
1-800-654-4566
1-800-448-4059
1-800-822-5626
1-800-504-7110
1-800-967-7623
1-888-477-0193 (Loss Mitigation)
1-800-648-9605
1-888-882-1855
1-800-986-2462
1-800-634-7928
1-800-472-1254
1-866-926-8937 (Home Mortgages)
1-888-818-9147 (Home Mortgage)
1-888-952-7311
1-800-247-9727
1-800-724-2224
1-800-724-1633 (Mortgage Counselors)
1-888-882-1858 (Loss Drafts)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
24
Next Scheduled Update: December 30, 2005
FOOD INFORMATION
Locate food assistance, including food stamps, for those affected by the hurricane.
The Food and Nutrition Service is an agency within the U.S. Department of Agriculture
(USDA) that oversees two major disaster assistance programs, food coupons and food
commodities. Assistance in purchasing food is available through the Disaster Food Stamp
Program. Once approved by the Food and Nutrition Service of the USDA, state and/or
local social services agencies provide disaster food stamps to eligible households, who
apply through the local social services office.
Food Assistance
Alabama
National
Organization
Food Assistance
Phone Number and Website
Address
Salvation Army
 Provides feeding units for
evacuees
1-888-363-2769
www.salvationarmyusa.org
615 Slaters Lane
P.O. Box 269
Alexandria, VA
WIC (Women, Infants, and
Children)
 Special Supplemental
Nutrition Program for
Women, Infants, and Children
USDA Food Safety Hotline
 Information on food safety
Food and Nutrition Service,
Department of Agriculture
 Information about disaster
emergency Food Stamp
Program
 Enables low-income families
to buy nutritious food with
coupons and electronic
benefits transfer (EBT) cards
 Spanish assistance is available
Food Research and Action
Center (FRAC)
 General information about the
federal nutrition program
Department of Human
Resources, Food Stamp Program
 Information for replacement
of EBT Card and food
assistance
 Hours: 8am to 5pm, Monday
through Friday
1-703-305-2746
http://www.fns.usda.gov/wic/howtoa
pply/default.htm
3101 Park Center Dr.
Alexandria, VA
22302
1-888-674-6854
1-800-221-5689
1-703-305-2041
www.fns.usda.gov
Rm. 900
3101 Park Center Dr.
Alexandria, VA
22302
http://www.frac.org/
1-202-986-2200
1875 Conn. Ave NW
Suite 540
Washington, DC
20009
1-866-465-2285
www.dhr.state.al.us
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
25
Next Scheduled Update: December 30, 2005
California
Arkansas
Alabama
Organization
Food Assistance
Phone Number and Website
WIC (Women, Children, and
Infants)
 Special Supplemental
Nutrition Program for
Women, Infants, and Children
1-800-654-1385
1-334-206-5673
http://www.adph.org/wic/
Bay Area Food Bank
 Food bank providing food
Food Bank of North Alabama
 Food bank providing food
Food Bank of Northwest
Alabama (Subsidiary
Distribution Outlet)
 Food bank providing food
East Alabama Food Bank
(Montgomery Area Food
Bank/Subsidiary Distribution
Outlet)
 Food bank providing food
Selma Area Food Bank
(Subsidiary Distribution Outlet)
 Food bank providing food
West Alabama Food Bank (
Subsidiary Distribution Outlet)
 Food bank providing food
Wiregrass Area United Way
Food Bank (Subsidiary
Distribution Outlet)
 Food bank providing food
 Hours: 7:30am-4pm/M-F
The United Way Community
Food Bank
 Food bank providing food
The Arkansas Food Bank
 Distributing food to hurricane
survivors.
1-251-653-1617
California Department of Social
Services
 How to apply for food stamps
http://www.dss.cahwnet.gov/
http://www.dss.cahwnet.gov/foodsta
mps/
Address
1-256-539-2256
alfoodbanks.org
1-256-383-3223
Helen.dorene@aol.com
Alabama Dept. of
Public Health
Bureau of Family
Health Services
RSA Tower, Suite 1300
P.O Box 303017
Montgomery, AL
36130-3017
5248 Mobile St. S.,
Theodore 36582
2000-B Vernon Ave.,
Huntsville 35804
615 Geneva Ave.,
Muscle Shoals 35661
1-334-263-3784
montgomeryareafoodbank.org
521 Trade Center St.,
Montgomery 36108
1-334-872-4111
497 Oak St., Selma
36702
1-205-759-5519
www.westalabamafoodbank.org
1605 23rd Ave.,
Tuscaloosa 35403
1-334-794-9775
382 Twitchell Rd.,
Dothan 36303
1-205-942-8911
www.uwca.org
107 Walter Davis Dr.,
Birmingham 35209
(501) 565-8121
Toll-free 1-877-565-8124
8121 Distribution
Drive, Little Rock, AR
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
26
Next Scheduled Update: December 30, 2005
Organization
Apply for Food Stamps, report
replacement Electronic Benefit
Texas
Utah
Address
1-866-76ACCES (1-866-762-2237)
http://www.myflorida.com/accessflor
ida/
http://www.dcf.state.fl.us/katrina
Transfer (EBT) cards.
American Pregnancy
Association Service Helpline for
Partners for Healthy Babies,
Prenatal Care & Medicaid
 Refers callers to WIC
(Women, Children, and
Infants)
 Special Supplemental
Nutrition Program for
Women, Infants, and Children
WIC (Women, Infants, and
Children)
 Special Supplemental
Nutrition Program for
Women, Infants, and Children
1-800-251-2229
www.1800251baby.org
1-601-576-7100
1-800-721-7222
www.msdh.state.ms.us
State Dept. of Health
P.O. 1700
Jackson, MS 392151700
State Food Bank Assistance
1-800-992-0900 (Ext. 40500)
http://www.fns.usda.gov/fsp/outr
each/states/nevada.htm
WIC (Women, Children, and
Infants)
 Special Supplemental
Nutrition Program for
Women, Infants, and Children
Utah Department of Food and
Nutrition
1-800-942-3678
www.dshs.state.tx.us/wichd/defa
ult.shtm
Las Vegas:
4601 E. Cheyenne,
Suite 111, Las Vegas,
NV 89115
Tel (702) 643-0074
Reno:
Dept of Nutrition,
Mailstop 142,
University of Nevada,
Reno
Tel: (775) 784-6445
Northern Nevada
994 Packer Way
Sparks, NV 894316441
Tel: 775-331-3663
TX Dept. of State
Health Services
1100 West 49th St.
Austin, TX 78756-3199
Nevada
Mississippi
Louisiana
Florida
status changes or get help with a
Food Assistance
Phone Number and Website
State information hotline: 1-866526-3663
http://jobs.utah.gov/services/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
27
Next Scheduled Update: December 30, 2005
HEALTH AND HUMAN SERVICES INFORMATION
Resources for guidance on health and safety concerns.
Health Information
Phone Number and Website
Alabama
National
Organization
U.S. Department of Health
and Human Services (DHHS)
 Information on mental
health resources
 Information on health and
safety information
Department of Health &
Human Services
 Information on assistance
for Katrina Survivors with
Disabilities or Special
Needs
The National Mental
Health Information
 Hurricane and other
disaster relief
Information
Helping Children Cope
with Disaster
 Information on helping
children cope with
disasters
Headstart Childcare Services
 Offers programs for
children up to 5 years of
age, including meals,
family support and health
services.
Katrinahealth.org
 Online service providing
information to help you
gain access to your
electronic prescription
medication records.
National Suicide Prevention
Hotline
United Healthcare Hurricane
Support Line
Alabama
 Information on the
Alabama Department of
Mental Health and Mental
Retardation
1-800-CDC-INFO (1-800-232-4636)
www.bt.cdc.gov/mentalhealth/
www.bt.cdc.gov/disasters/hurricanes/
AL- 1-800-846-3697
LA- 1-888-524-3578
http://www.hhs.gov/katrina/survivors.html#other.
1-800-273-8255 (Toll Free)
1-800-799-4889 (TTY)
http://www.mentalhealth.samhsa.gov/cmhs/katrina/
http://www.redcross.org/services/disaster/0,1082,0_602_,00.html
http://www2.acf.dhhs.gov/index.html
www.katrinahealth.org
1-800-273-8255
http://www.suicidepreventionlifeline.org/
1-866-615-8700
1-800-367-0955
www.mh.state.al.us/.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
28
Next Scheduled Update: December 30, 2005
Health Information
Phone Number and Website
Louisiana
Georgia
Florida
California
Arkansas
Organization
Alabama Department of
Rehabilitation Services
 Hotline for hurricane
survivors with disabilities
or people with life
threatening conditions
Arkansas Department of
Health and Human Services
 Family services
 Juevenile and senior
services
 Disabled persons support
California Department of
Social Services
 Family services
 Juevenile and senior
services
 Disabled persons support
 Medicare and health
services information
 Mon-Fri 8am to 5pm
1-800-846-3697 this # will no longer be valid as of 11/30
New # is 1-800-441-7607
www.rehab.state.al.us
Florida Department of Health
 Listings of local offices and
their phone numbers
 Women and Children
services
 Disabled persons services
Tel: (850) 245-4444
http://www.doh.state.fl.us/family/katrina_recovery/index.html
 Information on the Georgia
Division of Mental Health,
Developmental Disabilities,
and Addictive Disease
1-800-273-TALK (8255)
http://mhddad.dhr.georgia.gov/portal/site/DHR-MHDDAD/
Baton Rouge, LA
 Information resources for
Baton Rouge area only
for any type of crisis.
1-225-924-3900
1-877-923-2114-called the 211 line (United Way line, this is a
better # to call depending on the crisis the caller will be referred
to the appropriate counselor.)
Louisiana Information
Resource
 Information for people with
development disabilities
(the lady asked that we
clarify that this # is not for
just any disabled person it
is to help people w/ mental
retardation.) and their
families who have been
affected by Hurricane
Katrina
1-866-783-5553
http://www.katrina-la.net/
Toll Free: 1-800-235-0002
DHS Operator:1-800-462-0599; this is the new DHS operator #,
both numbers will work but the new one is better.
http://www.arkansas.gov/dhhs/homepage.html
General Information: (916) 651-8848
http://www.dss.cahwnet.gov/cdssweb/FindServic_716.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
29
Next Scheduled Update: December 30, 2005
Health Information
Phone Number and Website
Texas
Oklahoma
New York
Nevada
Mississippi
Organization
Mississippi
 Information on the
Mississippi Department of
Mental Health
1-601-359-1288
1-601-359-6230 (TDD)
http://www.dmh.state.ms.us/
Nevada Department of Health
and Human Services
 Public Defender’s Office
 Women and Children
services
 Disabled persons services
 Health care financing and
policy
 Disability services
 Mental health services
Tel.: 1-775-684 – 4000
http://www.hr.state.nv.us/
New York State
 New York Lawyers for the
Public Interest (NYLPI)
offers services for disabled
and mentally ill evacuees
New York City, NY
 New York City Social
Service Agencies – offering
case managers for
hurricane evacuees. 9-6,
M-F.
Oklahoma
 Information on the
Oklahoma Department of
Mental Health and
Substance Abuse Services
Phone: 1-212-244-4664
TDD: 1-212-244-4644
Fax: 1-212-244-4570
www.nylpi.org
Texas
 Advocacy Inc. offers
advocacy services for
persons with mental or
physical disabilities in
Texas.
Houston, TX
 Mobile Barber Shops –
Services Free of Charge.
1-800-252-9108
http://www.advocacyinc.org
1-888-744-7900
1-800-522-9054
http://www.odmhsas.org/
The salons will be available from December 14, 2005 through
December 20, 2005 in Houston, TX at the Houston DRC.
The Houston DRC is located at:
Greater Houston Area DRC
6059 South Loop East
Houston, TX 77087
Hours: 8:00AM to 7:00PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
30
Next Scheduled Update: December 30, 2005
Health Information
Phone Number and Website
Utah
Organization
Utah Department of Health
 Evacuee services
 Health care information
Tel: (801) 538- 6101
http://health.utah.gov
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
31
Next Scheduled Update: December 30, 2005
HOME CLEANING INFORMATION
Cleaning and safety tips for making hurricane damaged homes livable again.
Department of Health and Human Services (DHHS) officials are not currently
recommending any special immunizations for those evacuees who choose to return and
clean their damaged homes. However, anyone who sustains a cut while cleaning and has
not had a tetanus shot within the last five years should obtain one.
Debris Removal
Debris removal is being addressed at the County and Parish level. In most cases, you
must file a Right of Entry form with your county or parish before debris can be removed
in your absence. Please contact your home county or parish for additional information,
including the Right of Entry Form and proper disposal procedures. Additionally, many
counties require residents to separate debris into piles of household items, wood and
construction-type items, and appliances, and then place those piles at the curb.
Note: If you reside in an area affected by the Formosan termite, you must keep all wood
products separate from other construction-type debris so that it can be treated prior to
disposal. Affected areas are under a quarantine in order to contain these termites and
prevent them from affecting other areas.
Louisiana Parish Websites:
 Jefferson Parish: http://www.jeffparish.net/
 St. Bernard Parish: http://www.sbpg.net
 Plaquemines Parish: http://www.plaqueminesparish.com/
 St. Charles Parish: http://www.stcharlesgov.net/
 City of New Orleans: http://www.cityofno.com/portal.aspx
 St. Tammany Parish:
http://www.stpgov.org/hurricane_katrina_aftermath/hurricane_katrina_aftermath.
html
 St. John the Baptist Parish: http://www.sjbparish.com/index.asp
To contact the Louisiana Homeland Security Debris Hotline, please call
1-866-617-1780 or visit online at http://www.ohsep.louisiana.gov/.
Mold Removal and Safe Debris Removal Tips
 Many houses will experience mold growth after flooding. Call 1-888-293-7020 or
visit http://www.bt.cdc.gov/disasters/mold/ for guidelines issued by The Centers for
Disease Control and Prevention (CDC) on the safe and effective cleanup of
household mold.
 While cleaning mold, anyone allergic to mold may experience a stuffy nose,
irritated eyes, wheezing, skin irritation, difficulty breathing, or shortness of breath.
People with weakened immune systems and chronic lung diseases may develop
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
32
Next Scheduled Update: December 30, 2005



mold infections in their lungs. If any health-related problems appear after working
around mold, contact a doctor or other health care provider immediately.
For maximum protection, wear an N95-designated face mask or National Institute
for Occupational Health and Safety (NIOSH)-approved respirator, rubber boots,
rubber gloves, goggles, and a soft hat or hard hat (if there is danger of falling debris
or electrical hazards) when working with moldy materials. Be sure to throw away
all porous items that were wet because they can remain a source of mold in the
future, even if they are not moldy now. Further information on cleaning mold is
available by calling 1-888-293-7020 or visit http://www.bt.cdc.gov/disasters/floods.
Additional information can be obtained by calling the Environmental Protection
Agency at 1-800-438-4318 or by visiting http://www.epa.gov/mold – this website
provides in depth guides on how homeowners can clean mold from residences and
prevent future mold growth.
To find a licensed mold clean-up contractor call 1-866-310-7879 rings and rings or
visit http://www.lslbc.state.la.us/findcontractor.asp. Keep the following tips in mind
when hiring a contractor:
1. Contact the Louisiana State Licensing Board for Contractors (LSLBC) for
“Do’s” and “Don’ts” when hiring a contractor.
2. Check with your insurance agent for referrals.
3. Get the contractor’s business name and address.
4. Get in writing the estimated start and completion dates and the total amount to
be paid when the work is done.
5. Never pay more than 10% of the total cost down at the beginning of the job.
Carbon Monoxide (CO) Awareness
 Clean-up efforts after returning to homes and businesses can present lifethreatening hazards to storm survivors, including leaking natural gas lines and CO
poisoning from the use of un-vented fuel-burning equipment.
 CO is a colorless, odorless gas produced when fuel is burned and can kill when
present in high amounts. Symptoms of CO poisoning are feeling sick, dizzy, or
weak. Anyone experiencing these symptoms should get fresh air right away.
 Do not use fuel-burning devices in homes, garages, or other confined spaces or
within 10 feet of windows, doors, or other air intakes.
Cleaner, Disinfectant, and Pesticide Awareness
 Mixing some household cleaners together can produce toxic fumes, injury, or death.
When working with household chemicals remain in the room no longer than
necessary and allow plenty of time for the room to air out. Read and follow all
label instructions carefully.
 Use fans throughout the cleaning process as long as there is no standing water or
any other potential electrical hazard.
 In case of poisoning/chemical ingestion, call the Poison Control Center at
1-800-222-1222 immediately. Do not induce vomiting unless you have been
instructed to do so.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
33
Next Scheduled Update: December 30, 2005
Airborne Asbestos and Lead Dust Avoidance
Asbestos is a fibrous material used in some pipe insulation, ceiling tiles, exterior siding,
roof shingles, sprayed-on soundproofing, and many other materials in older buildings,
mostly those built before 1970. Asbestos was used to strengthen products and provide
heat insulation and fire resistance. Breathing asbestos can lead to lung cancer;
mesothelioma, a cancer of the lining of the chest and the abdominal cavity;
and asbestosis, in which the lungs become scarred with fibrous tissue.
Lead is a toxic metal that can produce a variety of adverse health effects, especially in
young children. Homes built before 1978 probably have lead in their original paints.
Moving materials containing lead-based paint could cause lead dust to concentrate in the
air.
 If you suspect your home contains asbestos or lead-based paint, you are strongly
encouraged to use contractors who are specially trained to deal with these
substances. Homes can be tested for lead-based paint.
 If the asbestos is in good condition, it is best to just leave it alone since it
probably will not release asbestos fibers into the air.
 Materials with asbestos or lead-based paint should be handled while still wet or
damp and should be double bagged.
 While handling these materials, gloves, goggles, and Occupational Safety and
Health (OSHA)-approved respiratory protection should be worn.
 Wash hands and clothing while still wearing the mask after handling or cleaning
either of these materials.
 Do not do anything that generates dust from, or disturbs the surfaces of, areas
with lead-based paints because this will cause the lead to enter the air.
 Families should not live in residences while work is being done to remove either
asbestos or lead-based paint.
 For more information on the safe management of asbestos, visit
http://www.epa.gov/asbestos/ashome.html.
 For more information on the safe management of lead-based paint, visit
http://www.epa.gov/oppt/lead.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
34
Next Scheduled Update: December 30, 2005
HOUSING INFORMATION
Information on different types of temporary housing available.
National Temporary Housing
Temporary Housing
Organization
Phone Number and Website
National
FEMA Travel Trailers
 If unable to find other housing, call to apply for a
travel trailer or mobile home
Housing and Urban Development (HUD)
 Section 8 voucher holders, public housing residents,
and all displaced individuals may call for housing
Katrina Disaster Housing Assistance Program
(KDHAP)
 Call for housing if you were previously in HUD
assisted living or previously homeless
DHR Online
National Disaster Housing/Rental Resources
 Easy to use website that lists immediately available
rental properties
Operation: Share Your Home (a Louisiana based
project)
 Search for relief housing offered by private citizens
Hurricane Housing
 Search all housing postings from different
organizations throughout the United States.
Includes short and long term listings, as well as
special needs housing
Katrina Housing Information
 Search for available rooms, houses, and apartments
Independent Living Research Utilization
 For disabled individuals. Call for housing if
relocating to Texas, Mississippi, and Louisiana
SocialServe.com
 Search affordable, rental, section 8, handicap
accessible, and for sale housing by location and
price
USDA Rural Development
 If displaced from Rural Development-financed
apartments, call for Rural Development vacant
apartment units in the U.S.
 Search website for USDA apartments by state
Katrina Housing Relief Program
 Search for housing by location
Apartments.com
 Search apartments by states
1-800-621-3362
1-800-462-7585 (TTY)
http://www.fema.gov/news/newsrelease.fema?
id=19865
1-888-297-8685
1-800-955-2232
1-866-373-9509
www.dhronline.org
www.dhronline.org/chooseState.cfm
1-888-827-2525
www.shareyourhome.org
www.hurricanehousing.net/
www.katrinahousing.org
1-800-949-4232
www.ilru.org/html/whatsnew/announceme
nts/katrina.html#housing
1-877-428-8844
1-704-334-8722
www.socialserve.com
1-800-414-1226
http://rdmfhrentals.sc.egov.usda.gov/RDM
FHRentals/select_state.jsp
www.rurdev.usda.gov/rd/disasters/katrina.
html
1-866-822-RENT (1-866-822-7368)
www.rentalhouses.com
www.apartments.com/katrinia.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
35
Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
Information on different types of temporary housing available.
National Temporary Housing
Temporary Housing
National
Organization
Phone Number and Website
EDEN I & R Inc
 Search the CHAIN (Community Housing and
Information Network) website for housing
 Hotline is available Monday thru Friday, 10am – 4
pm PST
ACORN
 HUD-certified, nonprofit housing counseling
agency
 Call or visit website for available housing, as well
as mortgage and other counseling services
Disaster Housing Resources state-by-state search to
find emergency housing in your area
Hurricane Housing Search: A non-profit organization
that helps hurricane victims find housing
Hurricane Relief Housing
 Search for housing by state
Welcome Wagon for Katrina Survivors
 Search for housing by state
Renters Paradise
 Search for housing by state
247 Apartments
 Search for housing by state
Apartment Information
 Search for housing by state
CraigsList
 Search for housing by state
Apartments 24-7
 Search for housing by state
Apartment World
 Search for housing by state
1-510-537-2552
www.edenir.org/
National toll-free hotline: 1-866-742-6868
http://www.acornhousing.org/index.php
http://www.dhronline.org/chooseState.cfm
http://hurricanehousingsearch.com/
1-360-440-2794
www.housingrelief.us
http://relief.welcomewagon.com
www.rentersparadise.com
www.247apartments.com
www.apartmentsinfo.com
www.craigslist.org
www.apartments24-7.com
www.apartmentworld.com
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
36
Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
Information on different types of temporary housing available.
State temporary housing
Georgia
Florida
California
Arkansas
Alabama
Organization
Phone Number and Website
Alabama Emergency Management Agency
 Recovery information like phone numbers for
services (power, roads, local charities, etc.)
www.disaster.ema.alabama.gov/katrina.htm
Operation Katrina Assistance Relief Effort (KARE)
 Scroll down webpage for links to information for
hurricane relief in Arkansas like enrollment
information for schools
http://www.kare.arkansas.gov/kare_evacuee
_help.html#7
Housing in the State of Arkansas
http://www.kare.arkansas.gov/kare_evacuee
_help.html#6
Arkansas Housing and Urban Development
http://www.hud.gov/local/index.cfm?state=a
r
Department of Housing and Urban Development in
California
http://www.hud.gov/local/index.cfm?state=c
a
State of Florida on-line portal to Katrina recovery
links
http://eogtmp.sto.fl.gov/katrina_recovery/#h
ouseing
Department of Housing and Urban Development in
Florida
http://www.hud.gov/local/index.cfm?state=fl
Georgia Housing
 Search for affordable rental housing in Georgia
 Links to SocialServe.com
http://www.georgiahousingsearch.org/
Georgia Department of Community Affairs
Toll free: (800) 359-4663
http://www.dca.state.ga.us/
Department of Housing and Urban Development in
Georgia
http://www.hud.gov/local/index.cfm?state=g
a
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
37
Next Scheduled Update: December 30, 2005
HOUSING INFORMATION (cont.)
State temporary housing
State temporary housing
Utah
Texas
Nevada
Mississippi
Louisiana
Organization
Phone Number and Website
Louisiana Housing Council
 Housing information if a section 8 public housing
resident or a voucher holder
1-713-652-2915
1-713-652-2916
1-713-652-2917
www.lanahro.org/
Department of Housing and Urban Development in
Louisiana
http://www.hud.gov/local/index.cfm?state=la
Louisiana Shelter Information. A website with
various housing links for hurricane victims in
Louisiana
USDA Rural Development
 If displaced from Rural Development-financed
apartments, call for Rural Development vacant
apartment units in the U.S.
http://katrina.louisiana.gov/shelters.htm
Department of Housing and Urban Development in
Mississippi
http://www.hud.gov/local/index.cfm?state=ms
Department of Housing and Urban Development in
Nevada
http://www.hud.gov/local/index.cfm?state=nv
Texas Dept. of Housing and Community Affairs
http://www.tdhca.state.tx.us/
Department of Housing and Urban Development in
Texas
http://www.hud.gov/local/index.cfm?state=tx
Department of Housing and Urban Development in
Utah
http://www.hud.gov/local/index.cfm?state=ut
1-334-279-3400
1-334-279-3495 (TDD/TYY)
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
38
Next Scheduled Update: December 30, 2005
INSURANCE INFORMATION
If repairs are required prior to speaking to an adjuster, make only temporary repairs to
prevent further property damage and keep all repair receipts for possible reimbursement.
Some damaged property should not be discarded until the adjuster has seen it, including
wet carpet, ruined appliances, and any other relevant items. If damaged items must be
removed, take pictures before and after removal for documentation purposes.
National
Organization
Insurance
Phone Number & Web Address
The American Insurance Association
 Provides a list of insurance companies for
questions about coverage or access to
policies
 Click on “Hurricane Information”, then
click on “Insurance Claim Contact
Information”
http://katrinainformation.org/disaster2/find_a_company/
www.aiadc.org/
National Flood Insurance Program
(NFIP)
 Hotline is available from 8am to 8pm
EST, Monday – Friday. Spanish
assistance is available
 File a claim or for program
information
 FloodSmart.gov is a clearinghouse of
information on the NFIP
For Veterans’ Group Life Insurance
 The first premium due date, after the
hurricane, has been extended for 90 days
1-800-638-6620
http://www.fema.gov/press/2005/katrinainsurance.sht
m
www.floodsmart.gov
 Click on “NFIP”
Loss Claim and Mortgage
 VA home loan or mortgage payment
claim filing information
http://www.homeloans.va.gov
V.A. Insurance Center in Philadelphia
 Government life insurance
information
 Hotline available from 8:30am to 6pm
EST, Monday – Friday
 Offering same-day loans
1-800-669-8477 (Insurance)
1-800-827-1000 (Regional Offices)
1-888-748-5828 (Fax)
www.insurance.va.gov
VAROIC, PO Box 7327, Philadelphia, PA 19101
1-800-419-1473 (Press “1” in menu options)
http://www.insurance.va.gov/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
39
Next Scheduled Update: December 30, 2005
Organization
Alabama
Alabama Department of Insurance
Arkansas
Arkansas Department of Insurance
Insurance
Phone Number & Web Address
Tel: (334) 241-4141
http://www.aldoi.org/
e-mail:consumerservices@insurance.alabama.gov
1-800 852-5494
1-501-371-2640
http://insurance.arkansas.gov/Administration/KARE.ht
m
1-800-927-4357
1-213-897-8921
http://www.insurance.ca.gov/
Florida Dept. of Financial Services
1-800-22-STORM or 1-800-227-8676 (in state)
TTD: 1-800-640-0886.
1-800-342-2762 (in state)
1-850-413-3100 (FL Dept. of Financial Services)
1-850-413-3111 (Office of Insurance Consumer
Advocate)
http://www.fldfs.com/
Georgia Insurance Commission
http://gic.georgia.gov/
Louisiana Department of Insurance
 Contact if you are not satisfied with the
service (subject to Louisiana law) that
you received from your insurance
company.
 Mail completed forms, as well as copies
of supporting materials, to: Louisiana
Department of Insurance, Property and
Casualty Consumer Complaints, PO Box
94214, Baton Rouge, Louisiana 70804
LA government Hurricane Katrina
insurance information
1-800-259-5300
1-225-342-1258 (Auto, home, and property division)
http://www.ldi.la.gov
Louisiana
Georgia
Florida
California
California Department of Insurance
http://katrina.louisiana.gov/insurance.htm
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
40
Next Scheduled Update: December 30, 2005
Insurance
Phone Number & Web Address
Mississippi Insurance Department
 Contact if you are not satisfied with the
service (subject to Mississippi law) that
you received from your insurance
company.
 Mail completed forms, as well as copies
of supporting materials, to: Mississippi
Insurance Department, Consumer
Services Division, PO Box 79, Jackson,
MS 39205.
 You may also visit their offices in the
Woolfolk State Office Building, located
at 501 North West Street, 10th floor,
Jackson, MS 39201
Nevada Division of Insurance
1-800-562-2957 (in state)
1-601-359-2453 (out of state)
http://www.doi.state.ms.us/
Texas Department of Insurance
http://www.tdi.state.tx.us/
Utah Department of Insurance
http://www.insurance.state.ut.us/
http://www.doi.state.nv.us/
Utah
Texas
Nevada
Mississippi
Organization
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
41
Next Scheduled Update: December 30, 2005
Veteran’s Administration (VA) Insurance
When disasters such as floods and hurricanes occur, these areas are often declared
“disaster areas.” In such emergencies, Veteran’s Administration Insurance provides
expedited and special services to ease the hardships of policyholders affected by a
disaster.
Policyholders with permanent plans of insurance may request an expedited policy loan
where they may borrow up to 94 percent of the cash surrender value of their insurance.
Similarly, Policyholders with dividend credit or deposit accounts may request a
withdrawal from their account.
Requests are processed the day they are received and Direct Deposit of loan proceeds is
available. Loan and withdrawal requests may be made by phone, fax, or US mail, using
the contact information listed in the table above. Loan and Withdrawal requests must be
signed by the policyholder.
When making your request, include the following information:
1) Insurance file and policy numbers
2) Mailing address—remember to let the VA know if this is a change of address
for your insurance records
3) Amount of the loan or withdrawal requested (you can also request the
maximum amount available)
4) Your bank account number, 9-digit transit routing number, and type of account
(checking or savings) for direct deposit of the loan or withdrawal proceeds.
If you have received a VA-issued personal identification number (PIN) and password,
you can make your loan or withdrawal request at the following website:
https://insurance.va.gov/inForceGliSite/SelfService/insmain.asp. To request a PIN and
password, call 1-800-669-8477 or go to the website, above, and select the “PIN Request
link”.
Policyholders who are concerned that their insurance may lapse due to nonpayment or are
having difficulty paying their premium and have not received a premium notice, may
request an extension of Premium Payment Grace Period and Reinstatement Deadlines of
up to 90 days by using the contact information listed in the table on page 14.
You may also visit a Regional Office, where these services are provided in person.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
42
Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Legal Assistance
National
Organization
Phone Number, Web Address or Email
American Bar Association (ABA)
 The Young Lawyers Division of the ABA, through an
agreement with FEMA, provides free legal advice for
low-income individuals and on
1-800-285-2221
www.abanet.org/katrina/
www.abanet.org/barserv/katrina.htm
Katrina Legal Aid Resource Center
 Lists organizations that can provide free legal help
 Information on housing, insurance claims, obtaining
vital records, financial aid and health care services
HUD Housing Discrimination Hotline
 Report discrimination during the search for posthurricane housing
 Obtain information on citizen’s rights
HUD's Office of Inspector General
 Fraud, waste, or abuse complaints
 Press ‘9’ on hotline
The National Center for Victims of Crime
 Hotline is available from 8:30am thru 8:30 pm EST
 Victim’s assistance referrals and
Legal/Financial/Counseling/etc.
Army
http://www.katrinalegalaid.org/help.cfm
Marine Corps
Navy
http://sja.hqmc.usmc.mil/jal/default.htm
http://www.jag.navy.mil/html/Code16Home.h
tm
http://legalassistance.law.af.mil/
Air Force
1-800-669-9777
1-800-927-9275 (TTY)
http://www.hud.gov/complaints/housediscrim.
cfm
1-800-347-3735
HOTLINE@hudoig.gov
1-800-FYI CALL (1-800-394-2255)
http://www.ncvc.org/ncvc/main.aspx?dbID=D
B_HurricaneKatrinaCrimeVictimAssistance13
9
http://www.jagc.army.mil/Legal
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
43
Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE (CONT.)
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Phone Number, Web Address or Email
Alabama State Bar Association:
 In order to take advantage of this assistance,
you must be a resident of Alabama
 Ask for Disaster Legal Assistance Line. You
will be referred to someone and contacted
within 24-48 hrs
Legal Services Alabama:
 Dispute with FEMA
1-800-354-6154
Arkansas Legal Services Partnership
 Victim and advocate resources
 Find basic information about your legal rights
 learn where to go for legal aid and assistance
 find out about other community resources.
http://www.arlegalservices.org/Home/PublicWeb/Home/Publi
cWeb/Disaster/
1-501-376-3423 (Little Rock Area)
1-479-442-0600 (Fayetteville Area)
Provides access to basic legal resources and
attorney information to disaster victims on a
variety of issues
http://www.lawhelpcalifornia.org/CA/index.cfm
Florida Pro Bono Legal Services
http://www.floridalegal.org/probono.htm
Georgia LegalAid
 Click on “Disaster Relief” for legal
information on related topics.
1-404-527-8762
www.legalaid-ga.org
Louisiana State Bar Association:
 In order to take advantage of this assistance,
you must be a resident of Louisiana
1-800-310-7029
www.lsba.org/home1/
1-800-403-4872
1-251-433-6560 (Mobile/Baldwin Counties)
Louisiana
Georgia
Florida
California
Arkansas
Alabama
Legal Assistance
Organization
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
44
Next Scheduled Update: December 30, 2005
LEGAL ASSISTANCE (CONT.)
Utah
Texas
Tennessee
Nevada
Mississippi
Information on lawyers, including those who provide reduced-fee or pro-bono (free)
services.
Mississippi American Bar Association:
 In order to take advantage of this assistance,
you must be a resident of Mississippi
1-866-255-4495
Nevada Law Help provides legal assistance to
disaster victims on a variety of issues.
http://www.nevadalawhelp.org/NV/index.cfm
Nashville Bar Association
 Lawyer referral service.
1-865-522-7501 (East Tennessee)
1-615-242-6546 (Middle and West Tennessee)
1-423-756-3222 (Southeast Tennessee)
www.nashbar.org
State Bar of Texas:
 Website lists legal resources available
statewide and nationally.
http://www.texasbar.com/Template.cfm?Section=Home&CO
NTENTID=12807&TEMPLATE=/ContentManagement/Cont
entDisplay.cfm
Utah State Bar:
Provides information on how to find pro bono
legal services.
http://www.utahbar.org/news/hurricane_katrina
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
45
Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS
Guidance on replacing lost records.
National
Replacing Important Records
Organization
Phone Number and Website
Immigration, Passports, Social Security, Veterans Documentation
United States Citizenship and Immigration
Services (USCIS)
 To replace lost or destroyed U.S. Citizenship
and Immigration Services documents, such as
permanent resident cards (green cards),
employment authorizations, re-entry permits,
certificates of citizenship, and more, please
visit
 Hours: 8am-6pm/M-F
United States Department of State (USDOS)
 To replace a lost or stolen passport
1-800-375-5283
http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm
http://uscis.gov/graphics/katrina.htm
Social Security Administration (SSA)
 In a disaster, it is important that those who
depend on Social Security checks continue to
receive them, even though they may be
displaced from their homes.
 Call or visit the website to:
 Process Social Security claims
 Process disaster-related death certificates
 Make address changes
 Replace lost or destroyed Social Security
cards
 Resolve problems involving lost/destroyed
Social Security checks
 Obtain advice and assistance in regard to
regular and survivor benefits payable
through Social Security programs
Department of Veteran Affairs (VA)
 Provides a variety of disaster assistance
specifically targeted to veterans and
survivors, including:
 Medical and Burial assistance
 Priority in acquiring VA-owned properties
if you are displaced in a disaster.
 Monthly disability compensation
 Pension payments
 Replacement checks
1-800-772-1213
http://www.socialsecurity.gov/emergency/.
1-202-955-0430
http://travel.state.gov/passport/lost/us/us_848.html
1-800-827-1000
http://www.vba.va.gov/BENEFITS/ROcontacts.htm
http://www1.va.gov/opa/katrina/
http://www1.va.gov/opa/rita/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
46
Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS (CONT.)
Guidance on replacing lost records.
Louisiana
National
Organization
Replacing Important Records
Phone Number and Website
Birth Certificates
VitalCheck Network
www.VitalCheck.com
 Obtain an expedited, certified copy of your
birth certificate for all states
 VitalCheck’s Louisiana main office is
temporary closed due to flooding, as are the
Jefferson and Calcasieu Parish offices. The
link to Louisiana on the website is also
currently unavailable.
Louisiana Department of Public Health - Vital
1-800-454-9570
Records Registry
www.oph.dhh.state.la.us/recordsstatistics/vitalrecords/index
.html
 Obtain the Request Form from the website
 Bring the completed form, photo
identification, and fee to the Central Office or www.oph.dhh.state.la.us/recordsstatistics/vitalrecords/docs/
Packet%2011%20Ordering%20Certificates.pdf
to one of the 9 Regional Service Centers
 Service Center hours are 8:15am thru 4pm
Monday-Friday
 Requests for certified copies of birth, death or
Orleans Parish Marriage Certificates accepted
before noon can usually be issued the same
day
 Visit the second website for a .pdf document
with additional guidelines/instructions on
obtaining copies of your lost records
Department of Health and Hospitals
225-342-9500
1201 Capitol Access Road
 No-cost birth cards (small versions of birth
P.O. Box 629
certificates) are being offered by the
Baton Rouge, LA 70821-0629
Department of Health and Hospitals to
http://www.dhh.state.la.us/
evacuees and their children.
 Hours: 8am-4:30pm/M-F
Birth cards in Louisiana can be obtained from parish health units in East Baton Rouge,
Lafayette, Lake Charles, Alexandria, Shreveport, and Monroe. Clerk offices in Acadia,
Allen, Ascension, Assumption, Bienville, Catahoula, Claiborne, East Baton Rouge, East
Carroll, East Feliciana, Franklin, Grant, Jackson, Lafayette, Livingston, Madison,
Morehouse, Natchitoches, Plaquemines, Richland, Sabine, St. Charles, St. Helena, St.
James, St. John the Baptist, St. Laundry, St. Tammany, Tensas, Terrebonne, Union,
Vernon, Washington, Webster, West Carroll, and West Feliciana parishes will also offer
no-cost birth cards.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
47
Next Scheduled Update: December 30, 2005
REPLACING IMPORTANT RECORDS (CONT.)
National
Guidance on replacing lost records.
Document Restoration
Department of the Treasury (DOT)
www.bep.treas.gov/section.cfm/8/39
 DOT will exchange mutilated or damaged US
Currency
The National Archives
 Provides guidelines for preserving and caring
for your flood damaged photos, books, papers
and more
Texas
Mississippi
Alabama
Louisiana
Organization
1-866-272-6272
www.archives.gov/preservation/disasterresponse/guidelines.html
Replacing Important Records
Phone Number and Website
Drivers Licenses and State Issued Identifications
Louisiana Office of Motor Vehicles
1-877-368-5463
http://omr.dps.state.la.us
 Call or visit the website for guidance on how
to obtain a new driver’s license and vehicle
registration information.
Alabama Department of Public Safety
 Complete the replacement application for
your home state. The request will not be
processed without a signature.
 Include the reason for being out of state as
“evacuation due to Hurricane Katrina”
 The second website gives office locations and
hours of operation
Mississippi Department of Public Safety
 Website provides office locations
www.dps.state.al.us/public/misc/katrina/
Texas Department of Public Safety
 Website provides information on replacing
your drivers license
 Hours: 8am-5pm (central time)
1-512-424-2000
www.txdps.state.tx.us/administration/driver_licensing_cont
rol
www.dps.state.al.us/public/driverlicense/schedules.asp.
1-601-987-1200
www.dps.state.ms.us/dps/dps.nsf/divpages/hp2drivermap?
OpenDocument
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
48
Next Scheduled Update: December 30, 2005
REUNIFICATION INFORMATION
Reuniting families and loved ones and their pets.
Finding Missing Persons
Organization
Finding Missing Persons
Phone Number and Website
American Red Cross – Restoring Family
Links
 Helps evacuees find each other after
national disasters
The Find Family National Call Center
 A hotline to help connect family members
 7am-11pm 7 days a week
Katrina/Rita Missing Persons Hotline
 Staffed by the National Center for Missing
& Exploited Children (NCMEC).
National Center for Missing Adults
 Helps locate missing persons
 7am-6pm MST, 7 days a week
National Next of Kin Registry
 Locate your Next of Kin
 Leave a message if no one is available to
take your call
Yahoo! Message Boards
 For information on missing persons
Family Links Registry
 Information about those possibly
affected by the hurricane
The Louisiana Hospital Association
 Locate someone who may have been
transferred from a Louisiana Hospital
Arkansas
 Information on finding evacuees by
their name
1 877-LOVED-1S (1-877-568-3317)
http://www.katrinasafe.com/
1-866-326-9393
www.fema.gov/news/newsrelease.fema?id=19119
1-888-544-5475
1-800-324-0326
www.theyaremissed.org/ncma/index.php
1-800-915-5413
http://nokr.org/nok/restricted/home.htm
http://boards.news.yahoo.com/boards/
http://www.familylinks.icrc.org/katrina
http://www.lhaonline.org/
http://www.evacueeinformation.kare.arkansas.gov/reports
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
49
Next Scheduled Update: December 30, 2005
REUNIFICATION INFORMATION
Reuniting families and loved ones and their pets.
Finding Missing Pets
Organization
Finding Missing Pets
Phone Number and Website
Animal Emergency Response Network
 Information on helping companion
animal victims and their caretakers
during disasters
American Society for the Prevention of
Cruelty to Animals
 Information on how to rescue, reunite,
and re-home animals
Humane Society of the United States
 Locating pets displaced by the
hurricane and reuniting pets with their
owners
Noah's Wish
 Information on sheltering animals
found in Slidell, Louisiana.
Pet Finder
 Information on helping pet owners and
their companions find each other
http://disaster.petfinder.com/emergency/.
http://www.aspca.org/site/PageServer?pagename=hurrica
ne_home.
1-800-HUMANE-1 (1-800-486-2631)
http://www.hsus.org
http://www.noahswish.org/.
1-800-485-5152
http:/www.petfinder.org
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
50
Next Scheduled Update: December 30, 2005
STUDENT RESOURCES INFORMATION
Guidance and information on efforts being made to accommodate students from the
elementary school level up to the college level, including international students, who
have been displaced by the hurricane.
Student Resources
Alabama
National
Organization
Phone Number and Website
Department of Education
 Start by contacting your local School Board for
guidance, then contact the DOE for further
assistance
 Spanish Speakers are available (se habla espanol)
 Hotline is available from 9 am-5 pm EST
Department of Health and Human Services
 Provides search engines and additional inks to
locate public schools (K-12), Head Start, colleges
and universities, various state departments of
education, financial aid, and foreign student
information and resources
KatrinaCollegeStudents.org
 Provides additional resources to help displaced
college students return to school
Sloan Foundation
 The Southern Regional Board of Education, in
conjunction with the Sloan Foundation, has
announced the creation of the Sloan Semester
which is a catalog of free electronic courses
available for Katrina-displaced students.
 Search the website for available courses,
participating colleges and universities, and to start
the enrollment process
Immigration and Customs Enforcement
 International students impacted by Hurricane
Katrina will find information about the 30-day
reporting requirement, temporary housing, and
transferring to another Student and Exchange
Visitor Information System (SEVIS)-certified
school
 Hotline available 8 am – 6pm, Monday through
Friday
Veterans Affairs
 Information for veterans receiving Veterans
Affairs (VA) education benefits
Alabama Department of Education (AL DOE)
 Answers frequently asked questions regarding
registering your child for school in Alabama
1-800-USA-LEARN (1-800-872-5327)
1-800-437-0833 – TTY
http://www.ed.gov/index.jhtml.
www.hhs.gov/katrina/education.html
www.katrinacollegestudents.org/
www.sloansemester.org.
1-800-961-5294
1-202-305-2346
www.ice.gov/graphics/sevis/index.htm
SEVIS.Source@dhs.gov (email)
1-888-GIBILL1 (1-888-442-4551)
www.gibill.va.gov
http://www.alsde.edu/html/home.asp
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
51
Next Scheduled Update: December 30, 2005
STUDENT RESOURCES INFORMATION (CONT.)
Guidance and information on efforts being made to accommodate students from the
elementary school level up to the college level, including international students, who
have been displaced by the hurricane.
Student Resources
Organization
Phone Number and Website
1-877-2WE-KARE (1-800-293-5273)
1-501-682-4475
http://www.kare.arkansas.gov/kare_evacuee_help.
html#3
Florida Department of Education
 Links for parents and students
 Information for those displaced by hurricanes
who are now living in Florida
Toll free hotline: 1-877-FLCARE1 (1-877-3522731)
http://www.fldoe.org/
E-mail: FloridaCARES@fldoe.org
Georgia Department of Education (GA DOE)
 Click on the icons to access information for
parents, school systems, and educators
 Hotline available from 8 am – 4:45 pm, Monday
through Friday
Louisiana Department of Education (LA DOE)
 Hotline available from 8 am – 4:30 pm, Monday
through Friday
 Links on the left-hand side of the webpage
provide guidance for both displaced students and
teachers
 Specific updates on each parish can be found by
clicking the links at the bottom left of the web
page.
 Louisiana has temporarily waived its requirement
that students present immunization records before
enrollment.
 The Department of Health and Hospitals – Office
of Public Health is tracking immunizations
records and will share that information with the
appropriate education officials.
1-800-311-3627
1-404-656-2800
http://www.doe.k12.ga.us/katrina.htm
Mississippi Department of Education (MS DOE)
 Hotline available from 8 am – 5 pm, Monday
through Friday
 Provides additional information on specific
concerns, such as enrolling for online courses,
enrolling children in new schools, seeking
counseling for your child, and obtaining special
education services
Nevada Department of Education
1-866-856-2213
http://www.mde.k12.ms.us/Katrina/
1-877-453-2721
http://www.louisianaschools.net/lde/index.html
http://www.doe.nv.gov
Nevada
Mississippi
Louisiana
Georgia
Florida
Arkansa
s
Arkansas Department of Education (AR DOE)
 1-501 hotline available from 8 am – 4:30 pm,
Monday through Friday
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
52
Next Scheduled Update: December 30, 2005
Student Resources
Utah
Texas
Organization
Phone Number and Website
Texas Department of Education (TX DOE)
 Hotlines staffed 8 am – 5 pm, Monday through
Friday
1-800-957-5109 (Line for parents)
1-866-435-7090 (Line for teachers)
www.tea.state.tx.us/hcane
Utah Department of Education
General information (801) 538 7500
http://www.usoe.k12.ut.us/
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
53
Next Scheduled Update: December 30, 2005
TAX INFORMATION
Tax information specific to Hurricane Katrina/Rita survivors. New Hurricane Katrina
tax legislation is pending; please check with your tax advisor for Rita and Wilma losses.
Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only)
To qualify, a loss must be attributable to Hurricane Katrina and it must have occurred on
or after August 29, 2005, in the Presidentially-declared disaster area. In Florida, where
Katrina hit first, the date is on or after August 24, 2005.
 Hurricane Katrina losses must be claimed as an itemized deduction. If you take
the standard deduction you cannot claim them.
 You cannot claim a deduction for any part of a loss for which you receive or
expect to receive insurance or other reimbursement.
 Because a Hurricane Katrina loss is a disaster loss, you have the option to deduct
it on your tax return for the previous year, 2004. If you have already filed your
2004 return, the loss may be claimed by filing an amended return, Form 1040X,
for 2004.
 Taxpayers filing or amending their 2004 tax return and whose only casualty or
theft losses to personal use property claimed on that return were caused by
Hurricane Katrina should write in red ink “Hurricane Katrina” at the top of
Form 1040X. They must also attach the 2004 Form 4684, writing “Hurricane
Katrina” on the dotted line next to line 11 and entering “0” on lines 11 and 17.
 Taxpayers filing or amending their 2004 tax return and who also have casualty
or theft losses to personal use property not related to Hurricane Katrina should
disregard the caution directing taxpayers to use only one Form 4684, located
above line 13, and complete lines 13 through 18 for two Forms 4684.
 Claiming the loss on an original or amended return for 2004 will provide you an
earlier refund, but waiting to claim the loss on this year’s return could result in a
greater tax saving, depending on your tax situation for 2005. If you wish to claim
the loss for 2004, you generally have until the due date for filing your 2005 return
to do so.
 You determine your loss for personal use property by first figuring the decrease in
its fair market value as a result of the casualty or theft. To do this, you must
 Determine the fair market value of your property both immediately before and
immediately after the casualty or theft (counting the value of stolen property
as zero). An appraisal is the best way to make this determination, but under
certain conditions you can use the cost of cleaning up and repairing the
property as a measure of the decrease in value.
 Compare the decrease in fair market value with your adjusted basis in the
property. The adjusted basis is typically the cost of the property and any
improvements.
 From the smaller of these two amounts, subtract any insurance or other
reimbursement you receive or expect to receive. Generally, you figure your
loss separately for each item, but treat real estate used for personal purposes,
such as your home, as one item (including the land, buildings, trees and other
improvements
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
54
Next Scheduled Update: December 30, 2005
Visit http://www.irs.gov/newsroom/article/0,,id=149524,00.html
appropriate tax forms for you.
for
links
to
the
Federal Deadlines for Taxpayers Affected by Hurricane Katrina
The IRS has established a special toll-free disaster telephone number, 1-866-562-5227.
This hotline is available Monday through Friday, from 7 am – 10 pm. Please visit the
special section on the IRS.gov website for additional information:
http://www.irs.gov/newsroom/article/0,,id=147085,00.html.
 The extension to file and pay does not apply to information returns in the W-2,
1098, 1099 or 5498 series, or to Forms 1042-S or 8027.
 Filing and payment relief has been granted to all affected taxpayers until February
28, 2006 (consistent with legislation) for both Hurricanes Katrina and Rita,
including:
 Individuals and businesses with addresses in the counties or parishes in
Alabama, Florida, Louisiana, and Mississippi designated by FEMA for relief;
 Taxpayers whose books, records, or tax practitioners are located within the
FEMA-declared counties or parishes;
 Relief workers and their spouses; and
 Visitors to the disaster areas who were killed or injured resulting from the
disaster. The same relief will also apply to any places added to the disaster
area.
 There has been a postponement of deadlines, an interest suspension, and a waiver
of penalties which applies to any tax return, tax payment, or tax deposit with an
original or extended due date falling on or after August 29, 2005. In Florida,
where Katrina hit first, the date is on or after August 24, 2005.
 Taxpayers affected by the hurricane may be eligible for tax relief, regardless of
where they live.
 The filing and payment relief includes the abatement of interest and any
late-filing, late-payment, or failure-to-deposit penalties that would apply. The
relief includes the:
 September 15 due date for estimated taxes,
 September 15 due date for calendar-year corporate returns with automatic
extensions,
 October 17 deadline for individuals who received a second extension for
filing their individual income tax returns,
 October 31 deadline for filing quarterly Federal employment and excise tax
returns, and employment and excise deposits due on or after August 29,
2005, and on or before February 28, 2006.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
55
Next Scheduled Update: December 30, 2005
Tax Information
Organization
Phone Number and Website
Louisiana
Louisiana Department of Revenue’s Hurricane Katrina
Information
 Contains links to IRS news releases, tax forms, and
sites answering frequently asked Hurricane Katrina
tax questions
Headquarters
www.rev.state.la.us/sections/katrina/
Alexandria
1-225-219-7318 or
1-225-219-0102
1-318-487-5333
Baton Rouge
1-225-922-2300
Lafayette
1-337-262-5455
Lake Charles
1-337-491-2504
Monroe
1-318-362-3151
Shreveport
1-318-676-7505
Thibodaux
1-985-447-0976
Tax Relief by Location
Alabama
Mississippi
Louisiana
Tax Relief by Location
Taxpayers will automatically receive tax relief if they live in the following parishes:
 Acadia, Ascension, Assumption, Calcasieu, Cameron, East Baton Rouge, East Feliciana, Iberia,
Iberville, Jefferson, Jefferson Davis, Lafayette, Lafourche, Livingston, Orleans, Pointe Coupee,
Plaquemines, St. Bernard, St. Charles, St. Helena, St. James, St. John, St. Mary, St. Martin, St.
Tammany, Tangipahoa, Terrebonne, Vermilion, Washington, West Baton Rouge and West Feliciana
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
live in the following parishes:
 Allen, Avoyelles, Beauregard, Bienville, Bossier, Caddo, Caldwell, Catahoula, Claiborne, Concordia,
Desoto, East Carroll, Evangeline, Franklin, Grant, Jackson, LaSalle, Lincoln, Madison, Morehouse,
Natchitoches, Ouachita, Rapides, Red River, Richland, Sabine, St. Landry, Tensas, Union, Vernon,
Webster, West Carroll and Winn.
Taxpayers will receive automatic relief if they live in the following counties:
 Adams, Amite, Attala, Claiborne, Choctow, Clarke, Copiah, Covington, Franklin, Forrest, George,
Greene, Hancock, Harrison, Hinds, Jackson, Jasper, Jefferson, Jefferson Davis, Jones, Kemper,
Lamar, Lauderdale, Lawrence, Leake, Lincoln, Lowndes, Madison, Marion, Neshoba, Newton,
Noxubee, Oktibbeha, Pearl River, Perry, Pike, Rankin, Scott, Simpson, Smith, Stone, Walthall,
Warren, Wayne, Wilkinson, Winston and Yazoo.
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
they live in the following counties:
 Alcorn, Benton, Bolivar, Calhoun, Carroll, Chickasaw, Clay, Coahoma, DeSoto, Grenada, Holmes,
Humphreys, Issaquena, Itawamba, Lafayette, Leflore, Lee, Marshall, Monroe, Montgomery, Panola,
Pontotoc, Prentiss, Quitman, Sharkey, Sunflower, Tallahatchie, Tate, Tippah, Tishomingo, Tunica,
Union, Washington, Webster and Yalobusha.
Taxpayers will receive automatic relief if they live in the following counties:
 Baldwin, Choctaw, Clarke, Greene, Hale, Mobile, Pickens, Sumter, Tuscaloosa and Washington.
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
they live in the following counties:
 Bibb, Colbert, Cullman, Jefferson, Lamar, Lauderdale, Marengo, Marion, Monroe, Perry, Wilcox and
Winston.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
56
Next Scheduled Update: December 30, 2005
Florida
Tax Relief by Location
Taxpayers will receive tax relief if they identify themselves as being impacted by Hurricane Katrina and
they live in the following counties:
 Monroe, Broward, Miami-Dade, Bay, Collier, Escambia, Franklin, Gulf, Okaloosa, Santa Rosa and
Walton.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
57
Next Scheduled Update: December 30, 2005
TRANSPORTATION INFORMATION
FEMA assistance for returning to your originating state.
Facilitated Relocation Program
Transportation in Support of Relocation:
This program will move evacuees to an interim location (if necessary) and then move
them to their home state when it is ready for them, for a total of two one-way tickets.
FEMA can issue non-refundable tickets for air, bus and train travel for:
 Moving to more suitable/permanent housing
 Evacuees to return to their undamaged homes/residences, but no further travel
tickets will be allowable after this point
 Pet travel
o While we attempt to assist pet owners who wish to take their pets with
them we are limited to the carrier guidelines.
For more information about the Relocation Assistance Program, contact the Help Line at
1-800-621-FEMA (1-800-621-3262) between the hours of 7 am – 9 pm, Central Time, or
call the Relocation Assistance Program direct at 1-866-586-5257. Staff will put you in
contact with representatives at the travel call center.
To be eligible for a one-way ticket applicant must:
 Have FEMA registration numbers available
 Be the person registered with FEMA; they may make travel plans for dependents.
 Have been evacuated from Louisiana, Mississippi, or Alabama as a result of
Hurricane Katrina..
 Provide or coordinate their own transportation to and from the airport, train
station, or bus depot.
 Give the address and phone number of the location where they will stay when
they relocate. This location must be available for 90 days and cannot be a
hotel/motel.
 Pay for or arrange for costs for any excess baggage.
Tickets may not be provided for evacuees to:
 Check the status of their homes
 Attend funerals
 Meet with a FEMA inspector
 Meet with an insurance adjuster.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
58
Next Scheduled Update: December 30, 2005
Transportation for evacuees from Texas, Louisiana and Mississippi who are currently
patients in healthcare facilities or have out-patient/ongoing medical needs.
For Evacuees with Medical Needs
In many counties and parishes in Texas, Mississippi, and Louisiana, the healthcare
infrastructure will not support the return of evacuees with medical needs. The current
status is:
 Texas and Mississippi are currently accepting the return of patients and those
evacuees with ongoing medical needs to select counties in Texas.
 Louisiana is accepting the return of evacuees who are currently patients or who
have ongoing medical needs on a case-by-case basis only. Louisiana evacuees
with medical requirements may need to continue to shelter in their host state, or
travel to an interim location to be closer to friends and family until Louisiana can
support their return.
Department of Health and Human Services (HHS) Medical Travel Center
The HHS Medical Travel Center will arrange transportation for evacuees that:
 Require en-route medical care and/or medical transport, including a non-medical
attendant to an institution or a private residence
 Cannot return to their original medical facility. In this case, evacuees are allowed
to travel to a temporary location. Evacuees will be returned to their home state
when a medical facility there is available and when they can return to a safe
community/home environment.
 All medical evacuees must register with FEMA and obtain a Disaster Registration
Number at 1-800-621-FEMA (1-800-621-3362).
Evacuees housed in a shelter, hotel or private home
Evacuees with medical needs and sheltered in a hotel, private residence or other facility
that cannot provide discharge planning, should call their home state to access
transportation. Additionally, if the sheltering state’s medical system cannot support the
evacuee’s ongoing medical needs, the home state may help the evacuee find an interim
location in another state. The evacuee's home state will determine:
 If the evacuee is able to ride commercial transportation
 If the evacuee’s home state medical system can support their ongoing medical
needs
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
A Brief Description of Discharge Planners
Discharge planners at health care facilities or special needs shelters are responsible for:
 Determining if an evacuee needs to be transferred to a receiving facility or can be
discharged to a private residence;
 Identifying a receiving facility/residence in the evacuee’s home state, or an
interim state if necessary;
 Determining the evacuee's medical requirements during transport; and
 Arranging for a FEMA registration number for your evacuee and any non-medical
assistants.
Transportation Instructions for Healthcare Facility Discharge Planners
Evacuee’s Home State
Contact
Louisiana
 Accepting on a case-by-case basis only the
return of evacuees who are patients in
healthcare facilities or those with outpatient and/or ongoing medical needs
Mississippi
 Currently accepting the return of patients
and evacuees with medical needs
Texas
 Currently accepting the return of patients
and evacuees with medical needs
1. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA.
2. Call the HHS Medical Travel Center for transportation
at 1-866-753-9344, Monday-Friday 7:00 a.m.- 5:00 p.m.
and Saturday 8:00 am – 12:00 pm CDT
1. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA.
2. Facility to Non-Facility transfer: Call the Mississippi
State Health Department at 601-576-7300, Monday to
Friday 8:00 am to 5 pm CDT.
3. Facility to Facility transfer: Call the HHS Medical
Travel Center for transportation at 1-866-753-9344,
Monday-Friday 7:00 am - 5:00 pm and Saturday 8:00
am – 12:00 pm CDT. Discharge planners will need to
complete and submit a Documentation of Medical
Necessity form that will be provided by the HHS
Medical Travel Center.
1. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA.
2. Facility to Non-Facility transfer: Call Texas at 211 (if
calling within Texas) or 1-888-312-4567 (if out of
State), everyday 8:00 am -5 pm CDT
3. Facility to Facility transfer: Call the HHS Medical
Travel Center for transportation at 1-866-753-9344,
Monday-Friday 7:00 am - 5:00 pm and Saturday 8:00
am – 12:00 pm CDT. Discharge planners will need to
complete and submit a Documentation of Medical
Necessity form that will be provided by the HHS
Medical Travel Center.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
In order to complete the transportation process, family members or your medical
attendant will need to complete and submit a Documentation of Medical Necessity form
which will be provided for you. It must be signed by your current local healthcare
provider.
Transportation Instructions for Evacuees Without a Discharge Planner
Evacuee’s Home State
Contact
Louisiana
 Accepting on a case-by-case basis only
the return of evacuees who are patients
in healthcare facilities or those with outpatient and/or ongoing medical needs
Mississippi
 Currently accepting the return of patients
and evacuees with medical needs
Texas
 Currently accepting the return of patients
and evacuees with medical needs
1. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA.
2. Call the HHS Medical Travel Center for transportation
at 1-866-753-9344, Monday-Friday 7:00 am - 5:00 pm
and Saturday 8:00 am – 12:00 pm CDT.
3. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA (1-800-621-3362).
4. Call the Mississippi State Health Department at
1-601-576-7300, Monday to Friday 8:00 am to 5 pm
CDT.
5. Call FEMA to apply for Disaster Assistance at 1-800621-FEMA (1-800-621-3362).
6 Call Texas at 211, within Texas, or 1-888-312-4567,
outside Texas, everyday 8:00 am - 5 pm CDT
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
III. APPENDICES
APPENDIX A: COMMON MYTHS ABOUT FEDERAL DISASTER
ASSISTANCE
1. The Federal government has total responsibility for disaster recovery
The local government is primarily responsible for preparing for disasters that might affect
their community and helping residents recover from such events. The great majority of
disasters are handled successfully at the local level. State and Federal resources are
intended to assist the community only when the community’s own resources are not
sufficient.
2. The objective of Federal disaster assistance is to “fix everything”
As much as we may wish otherwise, once a disaster has seriously damaged our homes
and our communities, they may never be exactly the same. Nor will disaster assistance
ever be enough to restore everything that was lost by everyone affected. The individual’s
own money, especially what is received from insurance, must be used to ensure that
losses can be recovered. Federal assistance will, in general, be used only for necessary
expenses not met through other programs. Some of the Federal programs (such as loans
from the Small Business Administration) cover most items that were lost, but not
everyone is eligible. Other programs assist with only a portion of the losses, or are
intended only for serious needs.
3. Everyone in the disaster area is eligible to receive Federal disaster assistance
As part of the application process, applicants will have to demonstrate that they meet the
eligibility requirements for each particular type of aid they are requesting.
4. When Federal agency representatives arrive, they will immediately distribute
money to disaster survivors
Individuals and families will need to plan to use their own resources and financial
reserves until Federal funds can be released. An application process must be completed
before assistance becomes available. Often, it takes several weeks for the Federal
government to review requests for financial assistance and to issue funds to those who
meet eligibility requirements. Most Federal assistance is in the form of a loan that must
be repaid rather than an outright grant.
5. Money received for Federal disaster assistance can be used as the recipient
thinks best
Monetary assistance is given for a specific purpose. The recipient must use the money to
meet the need for which assistance was provided and must comply with specific
regulations applicable to each type of assistance. If the assistance is in the form of a loan,
recipients must be judged able to repay back the loan.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
6. Federal aid replaces the need for insurance
Individuals, families, and businesses should all carry appropriate levels of insurance to
meet their needs in the event of a disaster. It is not the purpose of Federal assistance to
duplicate protection available through insurance plans. Federal assistance is provided to
address only the most basic disaster-related needs not covered by other means. Also,
most disaster events are not Presidentially declared disasters, so Federal assistance is
often not available.
Disaster assistance may be granted in the form of a loan rather than as an outright cash
award. For geographical areas subject to floods, the Federal government ensures that
residents of participating communities can receive appropriate insurance coverage
through its National Flood Insurance Program (NFIP). In addition, flood insurance
coverage is required as a condition to receiving Federal disaster aid for permanent repair
or reconstruction of any structure located within an identified floodplain. You may wish
to contact your local emergency preparedness office, the local building or zoning official,
or your insurance agent to find out whether your local community is a participant.
SUMMARY
In spite of many commonly held misconceptions, the Federal government will not
assume total responsibility for fixing disaster damages, and everyone is not eligible for
Federal assistance. Assistance that might be offered includes loans that would be
available only to those with demonstrated needs and with the ability to repay the loans. It
is wise to carry appropriate insurance to ensure adequate reimbursement for losses.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
APPENDIX B: DISASTER RECOVERY CENTERS AND SBA LOCATIONS
FEMA Assistance is available at your local Disaster Recovery Center (DRC), and the Small Business Administration (SBA) also runs
local offices for assistance. These locations are temporary; please check to be sure that they are still open before traveling. They are
listed by state for Alabama, Florida, Louisiana, Mississippi, and Texas, and then by county.
MAIN DRC in
DR
LOCATION
TOTAL DRC'S OPEN
DRC 1
FIXED
DRC 9
Fixed DRC Closed
Y
Y
Y
Y
Y
Y
Y
SBA ONLY
Montgomery, AL 36117
Foley's Event Center
DRC 10
FIXED
Y
MON - SAT, 8 - 6
closing Friday, 12/2/5 cob
CLOSED SUNDAYS
Montgomery County
DRC 7
SBA Business
3
DRC - ALABAMA
MOBILE COUNTY
Bayou La Batre Community Center
12745 Padgett Switch Road
Bayou La Batre, AL 36509
Vaughn Plaza
2801 W. Vaughn Place
SBA Home
Baldwin County
20801 County Road 20
Foley, AL 36535
MOBILE, AL
Tillman's Corner Andrews Plaza
5566 Andrews Road, Suite A
Mobile, AL 36619
Mobile County
SBA Workshop
Only
Mon-Fri
Closing 12/9
MON-SAT, 8-6
CLOSED SUNDAYS
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
DRC 11
FIXED
LAKE VILLA
7916 - 2nd Avenue South
Jefferson County
Birmingham, AL 35206
MON-SAT, 8-6
closing Friday, 12/2/5 cob
CLOSED SUNDAYS
DCR 1
Escambia County
3300 N. Pace Boulevard
DR - 1609
MDRC 2
DR - 1609
MDRC 3
DR - 1609
MDRC 6
DR - 1609
Monroe County
Key West City Hall
604 Simonton Street
Key West, FL 33040
Monroe County
Marathon Airport
9400 Overseas Highway
Marathon, FL 33050
N/A
N/A
Y
Y
Y
N
Y
N
Y
N
Monday-Friday
8 AM - 6 PM
Pensacola, FL 32503
MDRC 1
Y
40
DRC - FLORIDA
OPEN DAILY 8 - 6
Joint Assistance
Center
Y
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
Monroe County
San Pedro Catholic Chuch
89500 Overseas Highway
Plantation Key, FL 33070
7 DAYS A WEEK
Martin County
Martin County Fairgrounds
2616 SE Dixie Highway
Stuart, FL 34996
7 DAYS A WEEK
8 AM - 6 PM
8 AM - 6 PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
Florida (cont.)
MDRC 7
DR - 1609
MDRC 9
DR - 1609
MDRC 11
DR - 1609
MDRC 12
DR - 1609
Glades County
Agricultural Center
900 U.S. Highway 27
Moorehaven, FL 33471
St. Lucie County
Civic Center
2300 Virginia Avenue
Fort Pierce, FL 34982
Palm Beach County
Pahokee Recreation Center
360 East Main Street
Pahokee, FL 33476
Palm Beach County
Sugar Sand Park
300 South Military Trail
Baco Raton, FL 33486
DR - 1609
Monroe County
Habitat for Humanity
Miile Marker 30.3, Oceanside
Big Pine Key, L 33043
MDRC 14
Palm Beach
Jupiter Civic Center
106 Military Trail
Jupiter, FL 33458
MDRC 13
MDRC 15
Okeechobee
Okeechobee County Agricultural Center
4200 Highway 70 East
Okeechobee, FL 34972
7 DAYS A WEEK
8 AM - 6 PM
Mon. - Sat.
8 AM - 6 PM
Y
N
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
Florida (cont.)
MDRC 17
DR - 1609
MDRC 18
DR - 1609
Broward County
Toys "R" Us Parking Lot
8109 Broward Boulevard
Plantation, FL 33324
7 DAYS A WEEK
8 AM - 6 PM
Broward County
Festival Flea Market
2900 NW 29th Street
Pompano Beach, FL 33064
7 DAYS A WEEK
Palm Beach
City Hall
110 Dr. Martin Luther King Blvd. West
Belle Glade, FL 33430
7 DAYS A WEEK
MDRC 20
Y
N
Y
N
Y
N
Y
N
Y
Y
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
MDRC 21
Miami Dade County
Sweetwater United Cerebral Palsy (UCP)
10899 SW 4th Street
Sweetwater, FL 33174
N
8 AM - 6 PM
MDRC 19
Brevard
Cocoa EOC
300 Brunson Blvd
Cocoa, FL 32922
Broward County
Old Miramar City Hall
6700 Miramar Parkway
Miramar, FL 33023
Y
7 DAYS A WEEK
8 AM - 6 PM
MDRC 22
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
Florida (cont.)
Broward County
Dania Beach City Hall
100 W. Dania Beach Blvd
Dania Beach, FL 33304
7 DAYS A WEEK
8 AM - 6 PM
MDRC 23
Miami-Dade County
South Dade Governement Center
10710 SW 211 Street
Miami FL, 33189
7 DAYS A WEEK
Collier County
East Naples Community Park
3500 Thomasson Drive
Naples, FL 34112
Palm Beach County
Bryant Park
30 S Golfview Road
Lake Worth FL, 33460
Broward County
Westside Park
445 SW 2nd Street
Deerfield Beach, FL 33441
7 DAYS A WEEK
MDRC 26
Fixed
DRC 200
Fixed
Collier County
Everglades City Community Center
201 Buckner Avenue
Everglades City, FL 34139
Lee County
Bonita Springs Community Center
27381 Old US 41 Road
Y
N
Y
N
Y
Y
Y
N
Y
N
Y
N
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
MDRC 27
DRC 100
N
8 AM - 6 PM
MDRC 24
MDRC 25
Y
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
Bonita Springs, FL 34135
Florida (Cont.)
DRC 400
Fixed
DRC 500
Fixed
DRC 600
Fixed
DRC 700
Fixed
DRC 800
Fixed
DRC 900
Fixed
Miami Dade County
Caleb Center
5400 NW 22nd Avenue
Miami, FL 33142
Miami Dade County
Landmark Properties
20000 NW 47th Avenue
Opa Locka, FL 33055
Miami Dade County
Goodlet Park Adult Center
4200 West 8th Place
Hialeah, FL 33012
Collier County
Career & Service Center
750 South 5th Street
Immokalee, FL 34142
7 DAYS A WEEK
8 AM - 6 PM
Y
Y
Y
Y
Y
N
Y
N
Y
Y
Y
Y
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
St. Lucie County
City Center
9410 South US 1
Pt St. Lucie, FL 34959
7 DAYS A WEEK
Palm Beach County
Gaines Park
1501 North Australian Avenue
7 DAYS A WEEK
8 AM - 6 PM
8 AM - 6 PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
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Next Scheduled Update: December 30, 2005
West Palm Beach, FL 33407
Florida (Cont.)
DRC 1000
Fixed
DRC 1100
Fixed
DRC 1200
Fixed
DRC 1300
Fixed
DRC 1400
Fixed
DRC 1500
Fixed
Palm Beach County
Kings Point Main Clubhouse
7000 West Atlantic Ave.
Delray Beach, FL 33446
Hendry County
LaBelle Civic Center
481 W. Hickpochee SR 80
LaBelle, FL 33935
Hendry County
Harlem Community Center
2000 7th Street
Clewiston, FL 33440
7 DAYS A WEEK
8 AM - 6 PM
N
Y
N
Y
Y
Y
N
Y
N
Y
N
7 DAYS A WEEK
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
Broward County
Lippman Building
309 N. 21st Avenue
Hollywood, FL 33020
7 DAYS A WEEK
Miami-Dade County
Lily Lawrence Bow Library
212 NW 1st Avenue
Homestead FL, 33030
7 DAYS A WEEK
Miami-Dade County
JJ Dessalines Community Center
8325 NE 2nd Avenue
Miami, FL 33138
Y
8 AM - 6 PM
8 AM - 6 PM
7 DAYS A WEEK
8 AM - 6 PM
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
Florida (Cont.)
DRC 1700
Fixed
DRC 1800
Fixed
DRC 1900
Fixed
Broward County
NOVA Southearstern University Auditorium
3100 SW 9th Avenue
Ft. Lauderdale FL, 33315
Broward County
Old City Hall Annex
300 NW 1st Avenue
Ft. Lauderdale, FL 33301
Collier County
Golden Gate Community Center
4701 Goldengate Parkway
Naples, FL 34116
DRC - TEXAS
DRC 5
7 DAYS A WEEK
8 AM - 6 PM
Y
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
Mon. - Sat.
8 AM - 6 PM
Closed Sun.
TOTAL OPEN DRC'S = 9
Dallas Area DRC
8787 Stemmons Freeway
Dallas County
Dallas, TX 75247
MON-FRI 9-5; SAT 9-1
Greater Houston Area DRC
6059 South Loop East
Houston, TX 77087
San Antonio (Bexar County)
Kelly AFB
MON-FRI 8-6; SAT 8-1
CLOSED SUNDAYS
CLOSED SUNDAYS
Texas (Cont.)
DRC 16
MON-FRI 9-6; SAT 9-5
CLOSED SUNDAYS
280 Robert Dover St
DRC 18
DRC 19
Bldg 1537
San Antonio, TX 78266
Greater Austin Area
825 East Rundberg Lane Suite E
MON-FRI 9-5; SAT 9-1
CLOSED SUNDAYS
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
DRC 21
DRC 22
Austin, TX. 78753
Travis County
Beaumont Area DRC
5545 B Eastex Loop
Beaumont, TX 77706
Orange County
4836 Bancroft
Orange, TX 77630
DRC - LOUISIANA
DRC 1
SBA - 10
HUD - 0
DRC 4
DRC 5
DRC 6
DRC 7
DRC 9
Lafayette Parish
Harvest Church International
111 Liberty Avenue
Lafayette, LA 70508
East Baton Rouge Parish
1 & 2 Maritime Place
101 France Street
Baton Rouge, LA 70802
Caddo Parish
2820 Summer Grove Drive at Mansfield Dr.
Caddo Parish
Shreveport, LA 71118
Iberville Parish
Iberville Parish Library
24605 J Gerald Barrett Boulevard (US Hwy
1)
Plaquemine, LA 70764
Rapides Parish
Former Office Max Building
2255 Macarthur Drive
Alexandria, LA 71301
MON-FRI 8-6; SAT 8-1
CLOSED SUNDAYS
Y
Y
Y
Y
MON-FRI 9-5; SAT 9-1
CLOSED SUNDAYS
Total Open DRC's = 51
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
MON-SAT, 9 - 7 PM
Y
Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
Plaquemines Parish
Belle Chasse Auditorium
8398 Highway 23
Belle Chasse, LA 70037
CLOSED SUNDAYS
Washington Parish
Living Word Christian Center
539 Avenue V
Bogalousa, LA 70427
St. Tammany Parish
John Slidell Municipal Park Recreation
Center
105 Robert Road
Slidell, LA 70458
Orleans Parish (Algiers)
Landry High School
1200 Landry Ave.
Algiers, LA 70114
Lafourche Parish
Jake's Department Store
508 Saint Mary Street
Thibodaux. LA 70301
St. James Parish
Lions Club Building
29126 Health Unit Street
Vacherie, LA 70090
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
St. Charles Parish
Bingo Hall
13415 Highway 90
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Louisiana (Cont.)
DRC 10
DRC 12
DRC 13
DRC 14
DRC 15
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
Louisiana (Cont.)
DRC 16
Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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St. Charles Parish
Boutte, LA 70039
Louisiana (Cont.)
DRC 17
DRC 18
DRC 19
DRC 20
DRC 21
DRC 22
DRC 25
Tangipohoa Parish
Old Winn Dixie Building
727 Oak Street
Tangipohoa Parish
Amite, LA 70422
Lafourche Parish
Old Bingo Hall
4560 US Highway 1
Raceland, LA 70394
St. John the Baptist Parish
Old Rite Aid Building
160 Belle Terre
LaPlace, LA 70068
Jefferson Parish
Westbank Shopping Center, Units 14 & 15
15 West Bank Expressway
Jefferson Parish
Gretna, LA 70053
Ascension Parish
Beside Sideline Body & Boat Repair
13192 Airline Highway
Ascension Parish
Gonzales, LA 70737
Iberia Parish
Old Fireworks Warehouse
601 West Admiral Doyle Drive
New Iberia, LA 70560
Terrebonne Parish
Town Hall
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Next Scheduled Update: December 30, 2005
805 Barrow St.
Houma, LA 70360
Louisiana (Cont.)
DRC 27
DRC 28
DRC 29
DRC 30
DRC 31
DRC 32
DRC 33
DRC 34
Vermillion Parish
Bank across from St. Victor Library
407 Charity St.
Abbeville, LA 70510
Calcasieu Parish
Leadership Center
1701 Ryan Street
Lake Charles, LA 70601
Cameron Parish
Grand Lake Recreation Center
125 Recreation Lane
Grand Lake, LA 70607
Beauregard Parish
Park Terrace Shopping Center
1011 North Pine Street
De Ridder, LA 70634
West Baton Rouge Parish
New Metal Building
4722 Highway 190 West
Port Allen, LA 70767
St. Helena Parish
St. Helena Masonic Lodge
6273 Louisiana Hwy 10
Greensburg, LA 70441
Jefferson Davis Parish
Jefferson Davis Parish School
208 Shankland Avenue
Jennings, LA 70546
Orleans Parish
MON-SAT, 9 - 7 PM
CLOSED SUNDAYS
Y
Daily 9am - 7pm
N
N
Daily 9am - 7pm
N
N
Daily 9am - 7pm
MON-SAT, 9AM - 7 PM
CLOSED SUNDAYS
Y
Y
MON-SAT, 9AM - 7 PM
CLOSED SUNDAYS
Y
MON-SAT, 9AM - 7 PM
CLOSED SUNDAYS
Y
Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
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Jewish Community Center
5342 St. Charles Avenue
New Orleans, LA 70115
Daily 9am - 7pm
Louisiana (Cont.)
DRC 35
DRC 36
St. Bernard Parish
40' x 140' Tent
8101 West Judge Perez Drive
Chalmette, LA 70043
Corncordia Parishes
Old Restaurant Building
102 River Front Street
Vidalia, LA 71373
Natchitoches Parish
726 3rd Street
Natchitoches, LA 71457
Daily 9am - 7pm
Y
Daily 9am - 7pm
Y
Daily 9am - 7pm
DRC 37
DRC 40
DRC 43
DRC 44
DRC 46
Y
St. Landry Parish
OLD KROGER STORE
1638 CRESSWELL LANE
OPELOUSAS, LA 70570
Vernon Parish
Old Lowe's Bldg
1601 S. 5th St.
Leesville, LA 71446
Acadia Parish
1407 The Blvd.
Rayne, LA 70578
Calcasieu Parish
Knights of Columbus Bldg.
1600 Horridge St.
Daily 9am - 7pm
Y
Daily 9am - 7pm
Y
Daily 9am - 7pm
Y
Daily 9am - 7pm
N
N
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
76
Next Scheduled Update: December 30, 2005
Vinton, LA 70668
Louisiana (Cont.)
Lincoln Parish
307 N Homer St
Ruston, LA 71270
DRC 51
Orleans Parish
New Orleans Public Library
219 Loyola Avenue
New Orleans, LA 70112
Laurel Elementary School
820 Jackson Avenue
New Orleans, LA 70130
DRC 54
Daily 9am - 7pm
Y
Daily 9am - 7pm
Daily 9am - 7pm
MONDAY - SUNDAY
Y
MOBILE UNIT
Y
DRC - MISSISSIPPI
DRC 1
DRC 3
DRC 4
Old KMart Building
3164 Bienville Boulevard
Jackson County
Ocean Springs, MS 39564
Pelican Landing Convention Center
6217 Highway 613
Moss Point, MS 39563
Jackson County
Pearl River County
1403 South Main Street
Suite E
Poplarville, MS 39470
30
Mon-Sat, 8-6
Closed Sundays
Y
Y
Y
Y
Y
Y
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
77
Next Scheduled Update: December 30, 2005
Mississippi (Cont.)
DRC 5
DRC 6
DRC 7
DRC 8
DRC 9
DRC 10
DRC 11
DRC 12
Hancock County
South Coast Skate Park
118 Anderer Blvd
Waveland, MS 39576
Harrison County
Disabled American Veterans Hall
2600 23rd Avenue
Gulfport, MS 39501
Harrison County
Snyder Recreation Center
2520 Pass Road
Biloxi, MS 39530
Hinds County
Metro Center Hall
(Old Ruby Tuesday's)
3645 Highway 80, Suite 1002
Jackson, MS 39209
Lamar County
40 Deep South Lane
Purvis, MS 39475
Pearl River County
Mississippi Mall
1310 South Haugh Street
Picayune, MS 39466
Harrison County
Mississippi Gulf Coast
Community College
21500 B Street
Long Beach, MS 39560
Pike County
Old Block Buster Building
Mon-Sat, 8-6
Closed Sundays
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
78
Next Scheduled Update: December 30, 2005
1015 Delaware Avenue
McComb, MS 39648
Mississippi (Cont.)
DRC 13
DRC 14
DRC 16
DRC 17
DRC 18
Forest County
C.E. Roy Community Center
300 East 5th Street
Hattiesburg, MS 39401
Jones County
Cameron Center
711 North 10th Avenue
Laurel, MS 39440
Harrison County
Biloxi Recreation Center
591 Howard St
Biloxi, MS 39530
Stone County
Old Bill's Dollar Store
530D Central Ave.
Wiggins, MS
Marion County
Town Square Shopping Center
932 Highway 13 South
Columbia, MS 39429
Walthal County
707 Union Rd.
Tylertown, MS 39667
Mon-Sat, 8-6
Closed Sundays
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
DRC 19
DRC 20
Wayne County
1008 Benton St.
Waynesboro, MS 39367
Mon-Sat, 8-6
Closed Sundays
DRC 21
Lincoln County
Mon-Sat, 8-6
Y
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
79
Next Scheduled Update: December 30, 2005
Old Bill’s Dollar Store
524 Schwem Ave.
Brookhaven, MS 39601
Closed Sundays
Lauderdale County
Oldwin Job Center
1604 11th Street
Meridian, MS 39301
George County
Senior Citizens Center
7102 Route 198 East
Lucedale, MS 39452
Covington County
(Old) Fred's Store
424 South Frontage Road
Collins, MS 39428
Mon-Sat, 8-6
Closed Sundays
Mississippi (Cont.)
DRC 22
MOBILE
DRC 25
DRC 29
Y
Y
Y
Y
Y
Y
Mon-Sat, 8-6
Closed Sundays
Mon-Sat, 8-6
Closed Sundays
Note: Assistance programs operate for defined periods of time. Please check each program’s availability.
Ninth Edition: December 20, 2005, 2005
80
Next Scheduled Update: December 30, 2005