Voluntary Retirement Scheme in South Asian Banking Sector Thinley Namgyel (Intern) SASFP TABLE OF CONTENTS Introduction ....................................................................................................................... 2 Overview of the Banking Sector ...................................................................................... 3 Background: .................................................................................................................... 3 Structure & Ownership: .................................................................................................. 4 Performance of the Banking Sector ................................................................................ 5 Reasons for Poor Performance........................................................................................ 6 Voluntary Retirement Scheme......................................................................................... 9 Rationale for VRS ......................................................................................................... 10 World Bank’s policy ..................................................................................................... 11 Shortcomings of VRS ................................................................................................... 12 Review of VRS Implemented – Sri Lanka, Pakistan & India .................................... 19 Broad Parameters of VRS ............................................................................................. 19 Achievements ................................................................................................................ 20 Comparison of Schemes ............................................................................................... 22 VRS Planned – Bangladesh & Nepal ............................................................................ 25 i. Bangladesh Bank ....................................................................................................... 25 ii. Nepal ......................................................................................................................... 26 iii. Bank of Ceylon ........................................................................................................ 26 Suggested Framework for VRS ..................................................................................... 27 Conclusion ....................................................................................................................... 28 ANNEXURE 1 ................................................................................................................. 29 Schemes:........................................................................................................................... 29 State Bank of Pakistan .................................................................................................. 29 Central Bank of Sri Lanka ............................................................................................ 30 State Bank of India........................................................................................................ 32 Nepal Bank Limited (Planned) ..................................................................................... 32 Bangladesh Bank (Planned) .......................................................................................... 33 1 Introduction The voluntary retirement scheme has been implemented by some of the Central Banks and the Public Sector Commercial Banks in South Asia, since mid-nineties, as part of the banking sector reform process aimed at improving performance and efficiency. So far, the Central Banks in Sri Lanka and Pakistan and the Public Sector Commercial Banks in India and Pakistan have offered voluntary retirement schemes to about 113,847 employees at a total cost of US $ 2,854 m or per employee costs of approximately US $ 25,000. Similar plans are underway in Nepal and Bangladesh to offer voluntary retirement scheme to about more than 4,000 Central Bank and Public Sector Commercial bank staff. The main purpose of this paper, therefore, is to learn and understand how VRS was implemented by the various banks in South Asia by a) reviewing the schemes implemented across South Asian banks in terms of the process and methodology adopted for targeting redundant employees, for determining compensation package, and provisions for retraining/counseling of voluntarily retired employees, b) assessing how the common problems of VRS such as adverse selection, over compensation and revolving door syndrome, were addressed/minimized, c) undertaking a cross country comparison of the schemes. The paper consists of the overview of the banking sector, general discussion on the VRS and the review of VRS implemented in Sri Lanka, Pakistan and India and the VRS planned in Nepal and Bangladesh. 2 Overview of the Banking Sector Background: The banking sector in South Asia is dominated by the public sector commercial banks that account for more than 50 % of the total banking assets. As a result, the performance of the public sector commercial banks reflects the overall performance of the banking sector in South Asia, which has been poor when compared to that of private commercial banks and foreign owned commercial banks. There are number of reasons for the poor performance of the public sector commercial banks, some of which include: 1. 2. 3. 4. 5. 6. Poor governance and management; Weak supervision and monitoring mechanisms; Lack of focus; Ineffective human resource management policies; Limited computerization and automation; Excessive politicized Trade Unions. These factors have resulted in weak, inefficient and unproductive public sector commercial banks with large levels of non-performing assets (ranges from about 12 % in India to about 60 % plus in Nepal) and high operating costs of which personnel costs alone amounts to about 20-30 % of the total expenditure in public sector commercial banks as compared to about 10-15 % in the private banks and foreign commercial banks. The high operating costs and the large levels of non-performing assets have resulted in increased cost of borrowings thereby constraining investments, economic growth and employment generation. Similarly, the performance of the Central Banks has been weak in terms of effective supervision and regulation of the financial sector due to weak human resources, bloated bureaucracy and lack of computerization and automation, amongst others. The Central Banks, therefore, have launched on reforms to restructure the organization by devolving non-core functions, improving human resource base, reducing bureaucratic layers and implementing computerization/automation. As a result, VRS has become a necessary component of the reform program to for redundant employees. The South Asian economies recognizing the vulnerabilities of a weak banking sector on economic growth and financial stability have launched on banking sector reform programs, since the mid 1990s, aimed at improving the performance and efficiency of the public sector commercial banks and also in preparation for privatization of some of these public sector commercial banks. The various reforms measures launched/planned include strengthening of regulatory and supervisory framework, restructuring/privatization of public sector commercial banks and increased computerization/automation. 3 Staff rationalization has been one of the major components of restructuring to reduce costs and improve productivity by rationalizing the number of staff and bank branches; outsourcing non-core functions to the private sector; redefining human resource management policies and offering voluntarily retirement schemes to surplus staff . Structure & Ownership: The banking sector in South Asia consists of the Central Bank, Public Sector Commercial Banks/Nationalized Commercial Banks, Private Sector Banks, Foreign Commercial Banks and specialized banks providing mainly agriculture and industrial credits. The public sector banks account for more than 50 % of the total banking assets, inspite of private and foreign commercial banks dominating the market in terms of number of banks. Table 1 – Banking Structure Pakistan India Sri Lanka Central Bank State Bank Reserve of Pakistan Bank of India Public Sector 2 27 Commercial Banks Foreign 21 42 Commercial Banks Private 13 32 Commercial Banks Others 3 Provincial Banks and 3 specialized banks Nepal Bangladesh Bhutan Afghanistan Central Bank of Sri Lanka 2 Nepal Rastra Bank 2 Bangladesh Bank Royal Monetary Authority 2 Da Afghanistan Bank 2 16 9 Joint 12 Venture 0 0 9 4 30 0 0 National Saving Banks & 6 Regional dev. Banks 2 Develop ment Banks 4 specialized 1 4 banks developme nt bank 4 4 Figure 1: Ownership of Banking Assets 80% 70% 60% 50% 40% 30% 20% 10% 0% India Pakistan Public Sector Banks Sri Lanka Bangladesh Private Sector Banks Nepal Foreign Banks Source: Annual Accounts /Pakistan Financial Sector Assessment 1999-2000/Nepal Financial Sector Study 2002. Performance of the Banking Sector Some of the performance and profitability indicators such as NPL to advances, net profit to assets, expenditure to income and earning per employee indicate relatively weak performance of the public sector commercial banks when compared to that of the private sector banks and foreign owned commercial banks. The high levels of non performing loans in the public sector commercial banks is mainly due to lack of effective supervision and monitoring, limited staff skills in evaluating loan applications, lack of commercial culture, and loans being approved under political influences. Similarly, the costs of operations in the public sector commercial banks are higher than in the private and foreign banks, partly due to overstaffing, lack of computerization resulting in most tasks being undertaken manually, and performance of non-banking functions on behalf of the government for which the banks are not compensated. Table 2: Selected Banking Indicators – 2000-2001 NPL to advances: 1. Public Sector 2. Private Sector 3. Foreign Banks Net profit to assets: 1. Public Sector 2. Private Sector 3. Foreign Banks Total Exp. to Total Income: 1. Public Sector 2. Private Sector 3. Foreign Banks India Pakistan Sri Lanka Bangladesh 12.4 % 5.1 % 6.8 % 24.4 % 10.7 % 5.1 % 17.8 % 14.7 % 7.7 % 37.1 % 16.9 % 3.3 % 0.42 % 0.71 % 1.00 % 0.1 % 0.3 % 0.6 % 0.24 % 1.08 % 3.68 % 0.5 % 1.2 % 3.0 % 86.67 % 82.83 % 74.09 % 96.8 % 88.8 % 87.2 % 86.69 % 86.10 % 62.92 % 95 % 88.1 % 75.7 % 5 Income per employee (US $): 1. Public Sector 2. Private Sector 3. Foreign Banks 1,200 4,043 16,760 25,862 53,448 144,827 35,384 47,692 67,092 71 3,267 28,571 Source: Pakistan: Financial Sector Assessment 1990-2000; Reserve Bank of India (2000-01). Bangladesh Bank Annual Report 2001-2002; CBSL. Reasons for Poor Performance The reasons for the poor performance of the public sector commercial banks and the Central Banks are ineffective human resource management policies, limited computerization, excessive influence of the employee unions, corruption and performance on non-banking functions. These are some of the constraints generally faced by a public sector organizations and do not necessarily apply to all bank across South Asia. i. Ineffective Human Resource Management Policies The public sector commercial banks and the Central Banks generally follow government’s guidelines on human resource management policies for recruitment, promotion, salary structure and separation. These guidelines tend to lack meritocracy and incentive system of rewarding the performer and penalizing the non-performer. Consequently, the recruitment, promotion, separation procedures are restrictive and salaries compressed making employment within the public sector commercial banks highly unattractive for well qualified, skilled, productive professionals. As a result, most employees in the public sector commercial banks lack necessary expertise and skills required to work in a competitive and challenging environment. Thus, the quality of human resources are relatively poor when compared to that in the private and foreign owned commercial banks, which provide better salaries, better career advancement opportunities and reward systems. Also the direct hiring is generally restricted so most vacancies are filled through internal promotion leading to large number of clerical staff being promoted to officers levels. Firing of staff is also difficult due to oppositions from the employee unions and the lengthy procedure involved. The time-based and seniority based promotion system does not motivate staff to perform as irrespective of performance, staff are promoted after having completed the required minimum number of years. The compressed salary structure and the lack of incentives is not a common feature in most public sector commercial banks. On an average, it is estimated that the salary of top management is only about four to five times higher than the lowest paid employee in the organization. When compared to the private sector, the CEO in public sector banks earn much less than the CEO in private banks (indications are that CEO in public sector bank in Bangladesh earn about 1/5 of what a CEO in private sector banks earns). The salary structure is based on job titles and seniority rather than on an individuals capabilities and performance. In some countries like Sri Lanka, decompression of salary is not permitted legally. 6 These factors have resulted in oversized bureaucracy characterized by staff profile consisting of high ratio of non-professionals to professionals (averaging about 3:1), fairly old organization in terms of age structure with average staff age being around 45 years and more and large percentage of employees with more than 15 years of service. ii. Limited computerization: The pace of computerization has been much slower in the public sector commercial banks than in the foreign and privately owned commercial banks. This has been due to oppositions from the trade unions for fear of job loss, lack of urgency on the part of management to computerize, lack of funds and lack of IT personnel within the organization to advocate the benefits of IT. As a result, most of the operations in the public sector banks are carried out manually employing large number of people. The limited computerization that exists is concentrated in the head office and branches in major cities. According to the study done by the Indian Off-Site Monitoring and Surveillance Division of the Department of Banking Supervision, the public sector banks in India had computerized only 14 % of the branches as compared to 30.7 % in old private sector banks, 100 % in new private sector banks and 98 % in Foreign Banks (2000). The number of computer literate staff was also the least in the public sector banks which stood at 21.5 %, whereas it was 34 % in old private sector banks, 100 % in new private sector banks, and 88.5 % in foreign banks. In Bangladesh, about 19 % of the public sector banks were computerized, as compared to 38 % for private commercial banks and 100 % foreign banks, according to 2001 Study on State of E-Finance in Developing Countries. In Sri Lanka, while 100 % computerization is yet to be achieved most banks are now computerized. The process has been slowly mainly due to the strong resistance from the employees union for fear of job losses. However, recent indications are that more and more employees unions across South Asia are beginning to accept computerization as inevitable for the survival of the banks and themselves. For example in India, the All India Bank Employees Associations have reached an agreement with the Indian Banks’ Association to allow banks to introduce computerization. Therefore, efforts are now being directed to strengthen the computerization process within the public sector banks. iii. Excessive influences of the Employee unions: The employee unions have been another major source for opposing reforms in the public sector commercial banks. In South Asia, the employee unions are strong, active, militant and have significant political support. Large number of unions exist within the banking sector- on an average there are at least 3-4 unions actively involved. The membership in the unions comprises largely of low level employees, also the most vulnerable group when it comes to reforms, due to which excessive influence is exerted on the human resource management aspects and other policies 7 that threaten the position of the employees in the banks, such as computerization. Also, as staff reductions diminishes the power-base of the unions any move in these directions are opposed by the unions. This makes it extremely difficult for the banks to implement new personnel policies and procedures aimed at improving efficiency and productivity as a result it continues to perform poorly. It is also believed that the labor legislations in South Asia provides greater rights to the employees then the employers and this has made implementation of human resource management reforms difficult. In order to balance the situation, labor policies and laws are being revised in Sri Lanka and Pakistan to minimize the negative influences of the unions on the reform process and in India, banks have entered into agreements with the unions (in case of computerization) to introduce reform measures. iv. Corruption: It is believed that the level of corruption tends to be higher in public sector commercial banks than in private or foreign commercial banks, due to low levels of salary and lack of incentives. Generally, corruption within the banking sector takes place in the form of borrowers offering bank officials with cash, gifts, other favors in return for sanctioning of the loans with minimum assessment, over valuing borrowers collateral, or by extending loan repayment periods and loan amounts without required authorizations. v. Performance of non-banking functions: The public sector commercial banks are often required to perform functions not related to their core business such as disbursement of teachers salaries, payments to pensioners, payment of government bills etc for which banks are not compensated for the services. These factors have resulted in high costs and ineffective service delivery by the public sector commercial banks. Efforts are being made to improve the performance of the banking sector. Most South Asian countries have already launched or are in the process of launching the banking sector reforms aimed at improving efficiency and productivity of the banks. Among others, restructuring measure is being actively pursued. Increasingly, the banks are refocusing on core competencies; redefining human resource management policies; rationalizing branch numbers; devolving and outsourcing non-core functions; increasing office automation and computerization; and the surplus staff are being offered voluntarily retirement schemes. 8 Voluntary Retirement Scheme Most Central Banks and the public sector commercial banks, across South Asia, have implemented or are in the process of implementing the Voluntary Retirement Scheme (VRS) to improve performance and efficiency. VRS has been implemented by the Central Banks of Sri Lanka; State Bank of Pakistan (Central Bank) and the three nationalized commercial banks in Pakistan; and 26 out of the 27 public sector commercial banks in India. Similar plans to implement VRS are underway in Bangladesh Bank (Central Bank of Bangladesh), the Nepal Rastra Bank (Central Bank), Nepal Bank Limited and Rastriya Banijya Bank. Table 3 and 4 illustrate the status of implementation, number of staff reduced, total cost and cost per employee. Table 3: Schemes Implemented Number of employees retrenched: Central Bank Public Sector Banks Total Total Cost of Scheme Central Bank Public Sector Banks Total (US $) Cost per Employee Central Bank Public Sector Banks US $ Sri Lanka Pakistan India 697 0 697 828 11,022 11,850 101,300 101,300 $ 22 m 0 $ 22 m $ 27 m $ 305 m $ 332 m $ 2,500 m $ 2,500 m $ 32,000 0 $ 32,000 $ 33,000 $ 28,000 $ 28,000 $ 24,000 $ 24,000 Note: The Central Bank of Nepal has implemented VRS in the past where about 180 employees were retrenched. Table 4: Schemes Planned Number of employees planned: Central Bank Public Sector Banks Total Total Cost of Scheme Central Bank Public Sector Banks Total(Local Currency) Total (US $) Nepal Bangladesh 401 4,914 5,315 1,250 Rs. 125 m Rs. 3,009 m Rs. 3,134 m $ 40 m Taka 2,198 m * 1,250 Taka 2,198 m $ 38 m 9 Cost per Employee Central Bank Public Sector Banks Local Currency US $ Rs. 0.312 m Rs. 0.612 m Rs. 0.589 m $ 7,500 Taka 1.7 m Taka 1.7 m $ 30,000 * Includes Tk. 2,096 m for outstanding loan adjustment (Tk. 1,302 m) and write off (Tk. 794 m) and cash payment of Tk. 102 m. Therefore, actual cash cost of the scheme would be Tk. 102 m or Us $ 1.7 m or per employee cost of Tk. 81,600 or US $ 1,400. Rationale for VRS Like many public sector enterprises, the public sector commercial banks and the Central Banks across South Asia suffer from bloated bureaucracy and over-staffing. Estimates indicate overstaffing in various Central Banks and Public Sector commercial Banks as follows: Table 5: Estimated overstaffing Central State Bank Bank of of Sri Pakistan Lanka Existing 1,953 number of employees Employees 1,009 Targeted for VRS % 52 % Targeted 7,158 Public Sector Banks in India (26) 863,117 Nationalized Bangladesh Nepal Commercial Central Rastra Banks in Bank Bank Pakistan (3) (Central Bank) Public Sector Commercial Banks in Nepal (2) 50,343 5,718 2,163 10,844 Na 177,405 25,636 1250 401 4,914 20 % 22 % 18 % 45 % 51 % Large scale staff reductions are politically, legally and socially difficult, if it was to be done through enforced retirement. Politically it is difficult as most of the government’s in South Asia are democratically elected and any actions to displease the unions and the public at large could prove costly in terms of votes. Legally, forced retirements are not permitted, it requires the approval of the government and has to be adequately compensated. Socially, it would be difficult due to lack of adequate social safety nets, extended family culture where one not only support his/hers immediate family but also extended family and also as most of the other benefits such as housing, medical, education etc are tied to the job once the person losses the job he/she would also loss these benefits. Therefore to avoid political, legal and social problems, most banks have opted to “buy out” redundant staff by offering severance pay to encourage them to leave the banks on voluntarily basis. 10 VRS therefore is politically, legally and socially less sensitive. Since the scheme is on voluntary basis and the decision lies with the employee there is less resistance from the employees and the unions; socially it is more acceptable for the employees to leave on their own than to be fired; and staff reduction can be achieved within a shorter period of time as VRS are time bound and normally implemented within a period of 2-3 months. The other important feature of the VRS, besides reducing excess staff and lowering staff costs, are delayering of bloated bureaucracies, reducing number of older staff and staff in certain grades – gardeners, drivers, canteen staff, security personnel etc, bringing in of new skills (accountants, lawyers etc), improving cost ratios, improving ratio of professionals to non-professional staff thereby improving performance and efficiency. However, for VRS to be successful it has to be fairly attractive in terms of compensation in order to induce employees to voluntarily accept early retirement. This gives rise to potential problems of productive employees leaving the organization, overpayment and re-hiring. These are also some of the major concerns of the World Bank as emphasized in the Operational Memorandum for Financing Severance Pay in Public Enterprise Reform Operations dated April 2002. World Bank’s policy The Operational Memorandum dated April 5, 2002 allows financing of severance pay for supporting reforms in the public sector, including, inter alia, central and local levels of ministerial departments and other entities providing public services as well as public enterprises, whether wholly owned or majority owned by the government. It notes that severance pay financing may be used to support retrenchment as an integral part of a broader program of productivity enhancing public sector reform. The severance pay can be financed through adjustment lending or investment lending. Adjustment lending is suitable when the retrenchment, as a part of the broader reform process, is focused mainly on short-to-medium term policy reform and is likely to be sustainable without accompanying specific investments. It could include singletranche operations or multi-tranche operations. Single tranche is suitable when the set of reforms can be implemented together while multi-tranche would be appropriate when the implementation of reforms is in sequence. Investment lending is suitable when reforms process are carried over medium to long term institutions building process and its sustainability depends on accompanying specific investments. The financing of severance pay can be considered when the macroeconomic and sector policy framework are satisfactory and sustainable. The operations must be based on adequate analysis of the broader public sector reform program, the extent and structure of overstaffing, measures to address them and the social impacts of the measures planned. Measures to mitigate the risks of adverse selections, overpayments and moral hazards have to be clearly developed. The legal, political and social impacts of retrenchment have to be taken into consideration in the design of the scheme to avoid negative impacts. 11 Shortcomings of VRS The major shortcomings of the VRS are adverse selection - productive employees leaving the organization as they have better opportunity of finding jobs elsewhere; over compensation – as compensation packages are made attractive to induce more staff to leave voluntarily; revolving door syndrome – whereby the retired employee is rehired by the same organization or within the same sector. i. Adverse Selection Adverse selection is one of the major problems of VRS as it has potentials to induce productive employees to leave the organization since they have better prospects of finding a new job than the unproductive employees. The risks would be higher if the scheme is overcompensated, if career advancement opportunities and salary structure in the present organization are poor relative to that of the private sector or other organization performing similar functions and if the eligibility and non-eligibility criteria are not well defined. Therefore, to minimize the risk of adverse selection severance payment should not over compensate for the job loss, eligibility and non-eligibility criteria should be well defined and human resource management policies needs to be improved. It is essential to carry out human resource audits to determine the levels and types of skills required, determine existing skill gaps and the surplus staff to be offered VRS and based on which the eligibility and non-eligibility criteria could be framed. a. How was it done in South Asian Banks? Most banks had fairly well defined target group which was based on the review of existing staffing profile and skill gaps. The staffing profile across South Asian banks indicate majority of staff are more than 40 years old, the ratio of clerical staff to officers averaged around 3:1, and high percentage of staff with more than 15 years of services in the bank. Therefore, the main objectives of the VRS was to reduce the average age profile of the bank; balance the ratio of clerical staff to officers and to retire redundant staff as a result of outsourcing, closure of branches and increased computerization. Adverse selection was not a major problem as the target group were mainly clerical staff – many of whom became redundant following devolution and outsourcing of non-core functions, computerization etc, and those staff more than 40-45 years age. Most banks also included the provision of reserving the right to accept or reject VRS application which allowed banks to screen the applications to prevent productive employees leaving. Those staff who were essential to the organization such as employees with high levels of education/skills, specialized staff such as lawyers, IT experts, chartered accountants were excluded from the scheme. Also, those staff against whom disciplinary action were pending, those under special contract for finite period were excluded. 12 Table 6 – Eligibility and Non-Eligibility Criteria Sri Lanka Central Bank Eligible 1. Min. 10 yrs. Service and 40 years or more. 2. All minor employees. 3. Employees in departments where functions were outsourced. Noneligible 1. Very senior management. 2. Staff with PhD/Maters degree. 3. Staff with special qualifications (Lawyers, CA, IT) 4. Employees under finite contract. 5. Employees under pending disciplinary action. 6. Security officers. India Public Sector Banks 1. 15 years of services or 40 years or more. 1. Specialist officer/employ ees under service bonds/special arrangements. 2. Employees under pending disciplinary action. 3. Any other as may be specified by the Board Bangladesh Central Bank Staff 40 years or more and 10 years or more of services. Nepal Bank Ltd No age bar. 15 years of services or more. Rastriya Banijya Bank No age bar. 15 years of services or more. ii. Over-compensation: The other problem of VRS is determining the optimum level of compensation for the job loss. A worker who is offered less than full compensation would prefer to stay while the worker who has been offered more than full compensation would take the offer and leave. The risk of overcompensation is even more when the scheme is being funded by a donor and the financial implications to the government is minimal resulting in more emphasis being placed on number of staff to be reduced rather than on the cost of the scheme. Therefore, overpayment is a concern which has also been expressed in the World Bank’s Operational Memorandum for financing of severance payment. Overcompensation not only makes the scheme financially unviable but it also sets a precedence for future schemes. To avoid such situations, a detailed economic/financial analysis of the scheme needs to be undertaken to ensure viability of the scheme. To ensure ownership and accountability, government’s contribution to the scheme is necessary. Literature suggest that tailoring severance package to observable characteristics such as age, education, skills etc would reduce the cost of staff reduction. Some attempts have been made in Bangladesh to develop a equitable compensation scheme such as the recommendations of the Mustafiz Committee and the Mannan Committee. The recommendation of the Mannan Committee was used for implementation of VRS in Bangladesh Jute Mills corporation, including Adamjee Jute Mills where more than 25,000 people were successfully retrenched in mid-2002. Table 7: Benefits Recommended over and above Gratuity 1 Length of Service 25 years and above 20-25 years 15-20 years 10-15 years Mustafiz Committee (%) 10 14 17 22 Mannan Committee (%) 13 18 22 27 Source: Report of the Sub-Committee, headed by the Minister for Labour and Manpower, April 1997. In India, the legal requirement as per Industrial Dispute Act, is payment of 15 days salary for each year of completed services, in practice, compensation paid has been an average of 2 months salary for every year of services or about 4 times more than what is stipulated by law. This has been the case as payment of 15 days salary has been found to be insufficient to compensate for the job loss. a. How was it done in South Asian Banks? Most VRS scheme were developed using the salary and number of years of services to determine compensation package, though according to World Bank research such formula tends to overcompensate by as much as 20 %. 1 Gratuity amounts to two months of last drawn pay for each year of service. The compensation package offered ranged from about US $ 24,000 per employee in India to about US $ 32,000 in Sri Lanka. It included severance compensation (2-3 months of basic pay for every year of service on an average), pensions benefits, gratuity, provident funds and compensation for accumulated leave balance (see table 8). The severance payments were made in one installment. However, in India option to settle payments in two installments was permitted - a minimum of 50 % in cash was required to be paid as first installments immediately and the balance could be paid either in cash or in the form of bonds within a stipulated time frame. 15 Table 8 – Compensation Package Service Compensation Pension benefits Sri Lanka India i. i. 2 months salary (plus stagnation increments plus special allowance plus dearness relief) for each completed year of service or the salary for the remaining number of months service left whichever is less. 1 months gross salary for each year of past services. ii. 2 months gross salary for each year of remaining services upto 60 years of age. i. ii. 25 years or more: 90 % of current pensionable salary and nondeductible commuted pension. Less than 25 years: prorated reduction i. Pension including commuted value of pension, banks contribution towards provident fund as the case maybe, Pakistan HBL i. Bangladesh Bank 2.75 months pay for each completed of service or. ii. 1.25 months basic pay for remaining years of services – max. 90 months pay. i. Three months basic pay in lieu of notice. ii. Accumulated leave upto 12 months. For staff less than 25 years of services as per commutation. Entire pension calculated at 80 % of current basic salary, commuted at existing rate of Tk. 200 and Tk. 117 for 1st half and 2nd half. For staff opting for gratuity, package comprise of 2 Nepal Bank Rastriya Banijya Ltd Bank Group I: 25 Group I: years or more employees with of services – more than 20 4.5 months years or more of per year. services – 5.4 Group II: 20- months salary 24 years of per years of services - 4.6 services. months per Group II: 15-19 year of years of services services. – 6.3 months Group III: salary per years 15-19 years of services. of services – 3.8 months per year. House Loan of pension from 89-75 % upto 10 years of service @ 1 % point for each year below 25 years and deductible commuted pension. Repayment as per terms applicable to bank employees Provident Fund Subject to deductions. Medical benefits Same as for pensioners Leave encashment Other benefits As per entitlement ii. Gratuity as per Gratuity Act/ Service Act As per banks rules. As per accumulated leave. months pay for every years of service. Adjusted against pension and provident fund balance. Entire provident fund and interest accrued. Benevolent fund grant encashment upto 10 years entitlement. Encashment entitlements of 10 years of post retirement ceiling. Maximum of 180 Maximum 12 days. months. Executive get facilities for 6 months after retirement as per entitlements. 18 iii. Rehiring: The other problem of the VRS is rehiring or the revolving door syndrome, whereby the employee availing VRS is rehired by the same organization or within the same sector. If proper human resource assessment and the skills gaps are undertaken before designing the VRS scheme the risk of rehiring could be minimized. However, in situation such as where an organization produces valuable services and where the labour market is tight the dangers of rehiring would be higher, for instance IT personnel, good bankers in certain South Asian countries. Also, the risk of rehiring is higher in an organization that is being restructured as opposed to being closed. Therefore it is essential to undertake detailed human resource audits before designing the VRS schemes and careful considerations needs to be given to minimize rehiring risks in an organization that is being restructured. Some of the measures taken in South Asian banks include banning of reemployment in the same sector/agencies, undertaking from the employees not to seek reemployment, freezing vacancies created by staff seeking VRS. a. Steps taken by South Asian Banks: In order to avoid the risk of rehiring the Central Bank of Sri Lanka and the public sector banks in India had the following additional conditions: a. b. c. d. e. An undertaking from the employee availing VRS not to seek re-employment in the bank or any other institution where the bank has major shareholding. Banning re-employment in all public sector banks. Freezing vacancies created by employees availing VRS. Sanction of VRS and any new recruitment should only be in accordance with the manpower plan. Before introducing VRS, banks were required to complete their manpower planning and identify the number of officers/staffs who could be considered redundant. Review of VRS Implemented – Sri Lanka, Pakistan & India Within the Central Banks, the Central Bank of Sri Lanka and the State Bank of Pakistan has implemented the scheme. And among public sector banks, the three nationalized commercial banks in Pakistan and 26 out of 27 public sector banks have implemented VRS. Broad Parameters of VRS i. Number Targeted: Table 9: Number of Employees targeted for VRS Existing number of employees Employees Targeted for VRS % Targeted Central Bank of Sri Lanka State Bank of Pakistan Public Sector Banks in India 1,953 7,158 863,117 Nationalized Commercial Banks in Pakistan 50,343 1,009 Na 177,405 25,636 20 % 51 % 52 % The Central Bank of Sri Lanka and the 3 nationalized commercial banks in Pakistan targeted staff reduction of about 50 %, while in India it was about 20 %. The State Bank of Pakistan has been implementing the VRS as an ongoing process and no definite numbers were set for staff reduction, it aims to continue the process until the skill gaps have been matched. In India, the excess staffing figures were based on the Ministry of Finance’s study which used a benchmark figure of Rs. 12.5 million business per employee. In Sri Lanka and Pakistan, the figures were based on the restructuring process and management’s assessment of surplus staff. ii. Payback Period The payback period for South Asian banks on an average has been 3-4 years which is well within the accepted levels. In Sri Lanka it was 36 months, in India it ranged from 36 to 48 months, and in Pakistan it averaged about 42 months. The internal rate of return which averages about 25 % is well within the cost of capital which ranges from about 10-15 % in South Asia. iii. Tax The severance pay received through VRS scheme have been exempted from income tax in Sri Lanka and India - upto Rs. 500,000 (US $ 11,000) was exempted under VRS approved by the government - making the scheme financially more attractive for prospective early retirees. Achievements i) Target Number: Table 10: Achievement of Target Central Bank Central Bank State Bank of 20 Public NCB of Sri Lanka Pakistan Total Number of Employees: Targeted: 1,953 7,158 1,009 Achieved: % Achieved 697 69 % No specific targets. 828 Sector Banks in India 863,117 Pakistan 177,405 25,636 101,300 57 % 11,022 43 % 50,343 In Sri Lanka, the first round of VRS was implemented in January 2002 which achieved 69 % staff reduction from the target of 1,009 employees. The second round, aimed mainly at security staff excluded in the first round, has been dropped due to other priorities and also since most of the staff in this group consisting of about 180 are close to the retirement age. In Pakistan, the achievements was only 43 % partly due to funding constraints and higher than planned expenditure per employee. The expected cost per employee was Rs. 1.08 million per employee, however, the actual costs per employee went up to Rs. 1.61 m. Among the three NCBs (National Habib Bank, National Bank of Pakistan and United Bank Limited) that implemented VRS, two have plans to go for second round of VRS while one (United Bank Limited) has already been privatized. In India, the achievement in terms of number of staff reduced in 26 public sector banks was 57 %. The State Bank of India, largest public sector bank in India, alone reduced 20,784 employees. ii) Staff Profile: In India, the age profile and professional to assistant ratio did not change much. After, the VRS 16 % were below 35 years of age, 45 % between 35 and 44 years and 39 % between 45 to 60 years. In terms of officer vis-à-vis support staff ratio, the ratio after VRS was 24.4 officers to 75.5 support staff against 27.6 to 72.2 before VRS. In Sri Lanka, the ratio of officers to non-officers increased from 28 % to 32 % and the average age profile has been reduced as 98 % of the employees availing VRS was 40 years and above. iii) Cost Savings: In Sri Lanka, besides salary the Central Bank saved about US $ 12,000 per month in terms of savings in railway/bus season tickets costs, canteen subsidy cost, tea supply services cost, drinking water costs, telephone call and overtime cost. In Pakistan, the cost income ratio of HBL was reduced from 83 % in 2000 to 71 % in 2001, NBP’s was reduced from 62 % in 2000 to 52 % 2001 and UBL’s from 70 % in 2000 to 58 % in 2001. In India implementation of VRS in 2001 resulted in decline in 21 non-interest expenses, particularly the staff costs in 2002. This led to improved cost to income ratio in range of between 50-55 % in 2002 as compared to 63-69 % the previous year. iv) Improved efficiency: In Central Bank of Sri Lanka the staff reductions of about 35 % did not affect the level of services provided by CBSL indicating increase in efficiency levels. Some of the loss making functions of CBSL are now making profits after they were outsourced to a private companies (Box 1 Lanka Clear). Box 1 - LankaClear One of the most spectacular successes of the implementation of the VRS and the outsourcing of activities previously carried out by the CBSL has been the privatization/cooperatization of the cheque clearing function and other payments functions. The clearing house function of the central bank has been outsourced to a private company – LankaClear (formally known as Sri Lanka Automated Clearing House, SLACH). LankaClear is owned 20 percent by the CBSL, 14 percent by People’s Bank, 14 percent by Bank of Ceylon, and 52 percent by the private banks in Sri Lanka. In the twelve months prior to the privatization of the clearing function (on April 1 2002), this activity was loosing the central bank approximately Rs 6.08 million per annum. In the six months since privatization, Lanka Clear is making a profit (on a six monthly basis) of Rs16 million – an increase of Rs.32.18 million on an annualized basis – or Rs. 40 million better than as a department of the Central Bank of Sri Lanka (approximately US$500,000 per annum). The clearing services under LankaClear have improved dramatically. Whereas clearing for the previous day was not completed until 3:00 a.m. or 4:00 a.m. the following day when the function operated within the CBSL – the clearing is now completely finished by around about 8:00 p.m. each night – five to six hours earlier than was the case when it was part of the CBSL. This has resulted in further cost savings from lower electricity and other overhead costs resulting from lower staff times in the offices. There has also been a re-engineering of the balancing procedure with a reduction in forms required to be filled in from 11 to only 1. Since October 2002 LankaClear has also commenced dollar clearing activities. These efficiency gains are considerable. There has been a considerable reduction in staff costs as a result in utilizing cheaper outsourced labor as well as a significant reduction in overtime paid as a result of the reduced time taken to finalize the clearing. Hence, this activity, as well as converting a loss into a substantial profit, has also rendered a significantly improved service to the banking system. In addition, LankaClear offers additional services to the banks for a fee. In Pakistan, there was no disruption to the level of services provided in spite of staff reductions, indicating improved efficiency. In India, while efficiency had improved in general, some branches encountered problems and delays due to the large number of employees opting for the VRS. It was reported that in certain branches, the waiting time for customers had increased, delays in remittance of cash from various branches took over five days as against 1-2 days in the past. Comparison of Schemes 22 Methodology: In all banks, the VRS was an outcome of organizational restructuring with the aim of enhancing efficiency and productivity. The CBSL involved the employees and consulted the trade unions, government, and the legal experts, while designing the VRS. Focus groups were established to study the various aspects of restructuring process including human resource management and these focus group kept the employees and the unions informed of the process. The need to change CBSL into a modern, competitive and efficient bank was also clearly articulated in the Governor of CBSL’s circular to the employees. In addition, CBSL also reviewed the various other schemes implemented in Sri Lanka to study the strength and weakness of the scheme. In India, the broader parameters of the scheme was developed by the Indian Banking Association, approved by the government and the details of the scheme was completed by the individual banks. A benchmark of Rs 12.5 m business per employee was used to determine the number of surplus staff. With this benchmark the excess staff at SBI of around 58,000 was established. In Pakistan, VRS has been adopted as an ongoing process of staff rationalization and is expected to be continued till the overstaffing and skill gap issue are addressed. SBP has also conducted a comprehensive human resource audit and this would provide a useful input in determining future staff rationalization. Adverse selection: To avoid productive employees leaving, the banks based on human resource assessments/audits had designed eligibility and non-eligibility criteria which encouraged staff with more than 10-15 years of services, 40 years of age and over, staff at clerical positions/surplus to avail VRS and to prevent specialized staff required by the bank to leave. In addition, the banks reserved the rights to accept or reject VRS application. Compensation package: In order to make VRS successful and acceptable to the employees, most banks offered attractive compensation package, on an average the compensation package offered by the South Asian banks ranged from a low of US $ 24,000 to a high of US $ 32,000 per employee. While the per employee compensation package was the highest in Sri Lanka, in terms of the per capita income it is the lowest. The per employee cost of US $ 24,000 in India is about 51 times more than the country’s per capita, in Pakistan the per employee cost was about 65 times more than the per capita income while in Sri Lanka it was 38 times of per capita. Sri Lanka 32,000 Compensation per employee ($) Per Capita 840 GDP Compensation/ 38 times Per capita income India 24,000 Pakistan 28,000 Nepal 7,500 Bangladesh 30,000 470 430 250 380 51 times 65 times 30 times 79 times 23 Cost Per Employee (US $ '000) 35 30 Sri Lanka India Pakistan Bangladesh Nepal 25 20 15 10 5 0 Rehiring: While most schemes did not have any specified criteria to avoid rehiring of retired employee by the same organization or the sector, in India and Sri Lanka provisions were included such as banning of re-employment in public sector banks, freezing of vacancies created by VRS, and an undertaking from the employees not to seek re-employment. Achievements: While none of the banks achieved 100 % result in terms of meeting targeted staff reduction, the achievement has been satisfactory with actual achievement ranging from 50 % in Pakistan to 69 % in Sri Lanka. However, in terms of cost reduction and increased efficiency all banks have been able to reduce costs income ratio and increase efficiency. In Sri Lanka, in spite of staff reduction of about 35 % it continued to provide same levels of services as before indicating efficiency. In Pakistan, all three nationalized commercial banks were able to reach target cost income ratio of less than 65 % and it also facilitated the privatization of one of the banks (United Bank Limited). Similarly, in India the cost income ratio was reduced from about 63-69 % in 2001 to 50-55 % in 2002 though there are reports of some service disruptions in terms of increased waiting time and transaction time. Financing of the Scheme: Most of the severance cost within the banks have been financed by the donors, largely the World Bank, on cost sharing basis with the host government. In India, the public sector banks met the cost of VRS through internal sources and borrowings and this has raised the concerns of diluting shareholders value. According to JM Morgan Stanley report, for the State Bank of India the internal rate of return on investment is about 11 % whereas the cost of equity is significantly higher at about 16 % and this could dilute the shareholders value. 24 Social Issues: Anecdotal evidence suggest that there has been no major social problems faced by retired employees. The banks that provided/owned education and health facilities within the organization continue to extend the facilities to staff opting for VRS, most had found new jobs while some were involved in small business. In Bangladesh, a tracer study is planned to review the social impact of VRS on Adamjee Jute Mills workers and the Bangladesh Bank (Central Bank of Bangladesh) proposes to establish a Counseling and Tracking Cell within the bank to provide counseling to those staff opting for VRS and to track the progress of a small sample of about 12 retirees. VRS Planned – Bangladesh & Nepal The Bangladesh Bank - the Central Bank of Bangladesh, the Nepal Rastra Bank – Central Bank of Nepal, and the two public sector commercial banks the Nepal Bank Limited and Rastriya Banijya Bank have plans to implement the VRS. i. Bangladesh Bank As a part of restructuring exercise, the Bangladesh Bank plans to reduce staff numbers by about 1,250 from the current strength of 5,718 (Officers 4420 and non-officers 1298 – while the ratio of officers to non-officers is highest in Bangladesh compared to other South Asian banks, large number of these officers have been promoted from clerical levels). The main purpose of VRS in Bangladesh Bank is to reduce inefficient and unproductive staff, particularly those who have been promoted from clerical levels to officers grade, and to bring in new skills and productive employees. The existing staff profile indicate about 60 % of the staff above the age of 45 years and close to 55 % with 20 or more years of services. Therefore, VRS is targeted at those staff 40 years of age or more and with more than 10 years of services. The compensation package and other benefits are as follows: Severance compensation: i. Three months basic pay in lieu of notice. ii. Approved accumulated leave up to a maximum of 12 months basic pay. Pension/Gratuity: i. Calculated at 80 % of current basic salary, commuted at existing rate of Tk. 200 and Tk. 117 for the first half and second half of total pension. ii. For staff that opted to remain under the gratuity scheme, the package comprises of two months pay for every completed year of service. Housing Loan: Adjusted against VRS compensation and balance written off. Provident Fund: Entire provident fund balance comprising of the individual staff contributions @ 10 % of salary and all interest accrued to date. Leave encashment: Maximum of 12 months 25 The total cost of the scheme is around Taka 2,198 m (US $ 38 m) or per employee cost of about Taka 1.7 m or US $ 30,000. However, the actual cash component of the scheme is Taka 102 m or US $ 1.7 m and the rest would be book adjustment and writing-off of outstanding housing loan amounting to Taka 2,096 m or US $ 36 m. The payback period of the scheme is expected to be one and half years. The Bangladesh Bank has its own schools, a staff welfare fund and medical facilities and these benefits would be extended to the retired staff and their families to reduce social hardship. ii. Nepal The VRS scheme in Nepal is yet to be finalized. However, plans are underway to implement VRS in the Nepal Rastra Bank (Central Bank of Nepal) and the two commercial banks Nepal Bank Limited and Rastriya Banijya Bank. Nepal Rastra Bank: In 2001, 180 staff members availed VRS against targeted number of 300, resulting in a salary savings of Rs. 50 m in 2001-03 fiscal year. The number of staff who applied for VRS was less than anticipated as the compensation package offered was not attractive to those staff completing more than 30 years. Therefore, another round of VRS is planned to reduce excess staff, particularly at clerical levels. The aim is to reduce staff by about 400 (50 officers and 350 clerical) from the present levels of 2,163 (officers 405 and assistants 1758). Initial costing by NRB for implementing VRS to about 400 staff indicate an amount of Rs. 125 m or per employee cost of Rs. 312,000 (US $ 4,000). Nepal Bank Limited: NBL has a staff strength of 5,322. NBL proposes to reduce staff numbers by 2,592 (48 % reduction), majority at lower levels – Senior Record Keeper, Senior Peons and Clerks. The total cost of the VRS is expected to be around US $ 19.4 m or per employee cost of US $ 7,467. The scheme is open to those staff with 15 or more years of services. Preliminary estimates indicate annual savings of about US $ 4.5 m, mainly through salary savings, after VRS resulting in payback period of less than 4.5 years. Should VRS not be very successful, NBL proposes to implement compulsory retirement to reduce staff numbers. Rastriya Banijya Bank: RBB has a staff strength of 5,522 out of which 2,322 staff (42 %) are targeted for VRS. The estimated cost of the scheme is US $ 19.2 m with per employee costs of US $ 6,282. RBB plans to implement the scheme in two phases – Phase I for employees with 20 years or more of services and Phase II for those with 15 – 19 years of services. iii. Bank of Ceylon The State run Bank of Ceylon proposes to offer VRS to those staff 50 years or more and with more than 20 years of services, currently estimated to be around 30 % of the total staff strength. The selected early retirees would be eligible for pension and provident funds benefits when they reach the retirement age of 55 years. The bank though skeptical about the success of the scheme is offering it in response to requests from the unions to 26 allow employees with family commitments to leave early without losing their pension rights. Suggested Framework for VRS Part of the overall reform process: VRS alone will not alleviate the problems of poor performance and inefficiency, other reforms in terms of strengthening the regulatory and supervisory framework, computerization, strong management and improved human resource management policies needs to take place simultaneously for VRS to be effective. VRS should be implemented as part of the overall reform process unless the organization is being closed. Consultative process: In order to ensure ownership and support from all stakeholders including employees and the unions, and to ensure that it is within the legal framework of the country, the designing of the scheme should be carried out in a consultative process. The employees should be made aware of the changes and the rationale for the change to avoid resistance at a later stage. Target: The human resource management plans should be in place and surplus workers identified and “ghost workers” eliminated before initiating VRS to reduce the cost of VRS. Indications are that there are people who are paid by the banks but work for the unions – these should be addressed appropriately. The eligibility should target surplus workers identified and non-eligibility criteria should be well defined to avoid productive employees leaving. An additional clause, reserving the right of the management to accept or reject VRS application would strengthen adverse selection. Compensation: The compensation package needs to be attractive to induce workers to leave on a voluntarily basis while at the same time ensuring that it is not excessive. Alternatives such as “gardening leave” whereby the employee continues to receive salary without actually working should be explored - especially among those employees close to retirement age. The payment of severance package should be on a timely basis. In Bangladesh, delayed severance payment has been a major issue, particularly when payments were done through the unions, which has made retrenchment even more difficult because of uncertainties related to payments, besides job loss. Rehiring: Sufficient provisions should be built into the scheme to avoid rehiring of retired employee by the same organization such as abolishing a vacancies created by employee availing VRS, undertaking from employees not to seek reemployment, banning of employment in the same organization or sector etc. Political/legal issues: The political and legal sensitivities needs to be considered while designing the scheme. The prevailing laws, rules and regulations and practices of the host country should be taken into considered. 27 Social issues: In South Asia, the social impacts of the VRS is expected to be greater because of lack of social safety nets. The dangers of severed employees being rendered homeless, without medical/education facilities is imminent because usually these benefits are tied to their job. Along with the job these facilities are withdrawn which could possibly lead to social hardships. It is also possible that finding a new job could be difficult as the private sector in most South Asian countries is still small and underdeveloped. Other problems likely to be encountered are management/investments of severance compensation due to lack of experiences. Therefore, counseling/retraining should be provided to the affected workers. Training on booking keeping, investments, starting small business etc would be useful to ensure sound investment of severance pay, though in certain countries retraining have not been very successful because of the time required to organize such training and lack of interest from retrenched employees. In such case, it is recommended to provide retraining allowance directly to the employee with which the employee could seek training program most suited to them on their own. Conclusion VRS was adopted quite recently by most South Asian banks as a result it is still early to evaluate the impact it has had on the institutions. However, initial indications are that cost to income ratios have improved across banks and the level of services provided are being maintained in spite of staff reductions indicating improved efficiency. One of the public sector banks in Pakistan has been privatized after implementing VRS. Most banks have also put in place or are in process of putting in place revised human resource management policies based on meritocracy. The recruitment policies are being revised to allow direct recruitment and give more authority to the management to hire and fire people. For instance, in India the Banking Services Recruitment Boards, central recruitment agency for all public sector banks, have been abolished to give autonomy to the individual banks to recruit their employees. The salary structures are being revised to bring it at par/or close to the private sector salaries. 28 ANNEXURE 1 Schemes: State Bank of Pakistan SBP plans to implement VRS as an ongoing process of staff rationalization, therefore no specific targets. Compensation package: - Option to avail post retirement medical benefits or medical entitlement encashment equivalent to 10 months salary. - Option to get the benevolent fund grant amount on monthly basis or in lumpsum for 10 years. - Encashment of leave balance in “special” and “regular” leave accounts on the date of exercising the options upto a maximum of 730 days. - Encashment would include monetized salary of the employee plus fringe benefits like telephone charges, petrol ceiling and driver’s salary (as admissible under the rules on the date of the option). Actual encashment would be limited to the period of the employees remaining service upto 60 years. - OG 4 allowed lumpsum payment on account of post retirement benefits for a period of 6 months. - A silver medal and a wrist watch or prize bonds worth Rs. 10,000. Habib Bank Limited, Pakistan Compensation package: - 2.75 months basic pay for each completed year of service or 1.25 months basic pay for each remaining months of service whichever is less, subject to maximum of 90 months basic pay. - Medical entitlement encashment – 10 years of post retirement ceiling. - Benevolent fund grant encashment – 10 years entitlement. - Leave encashment upto 180 days maximum. - Pension commutation for staff with less than 25 years of services. - Executive to get facilities for 6 months after retirement as per entitlements. National Bank of Pakistan Compensation package: - 2 months basic salary for each completed year of service for staff with more than 25 years of service; 3 months salary for each completed year of services for staff with less than 25 years of services; and 6 months salary for each completed year of services for staff with 6 or less years of services as well as for staff below graduate level. 29 - Medical entitlement encashment – 10 years for services of more than 25 years; 5 years for services of less than 25 years. Leave encashment upto 180 days maximum 50 % pension commutation in cash with the remaining 50 % offered exgratia. Provident fund contribution paid back with interest. Executives to get facilities given to permanent employees at retirement. United Bank Limited, Pakistan Compensation package: - 3 months basic salary for each completed year of service or 1.5 months basis pay for each remaining months of services, subject to maximum of 90 months basic pay. For OG3: 5.5 years gross salary plus Rs. 50,000 bonus for services of more than 20 years; 6 years gross salary plus Rs. 50,000 bonus for services of less than 20 years. For clerical staff: 6 years gross salary plus Rs. 100,000 bonus. - Medical entitlement encashment – 10 years paid in lumpsum. - Benevolent fund grant encashment – 10 years entitlement paid in lumpsum. - Leave encashment 50 % of the total upto 180 days maximum - 50 % pension commutation in cash with the remaining 50 % offered exgratia. - Provident fund and gratuity - Executives to get facilities for 6 months after retirement as per entitlement. Central Bank of Sri Lanka 1 Target Group Number of Staff Staff Officer Non-Staff Officers Minor Employees Total Staff 550 1,094 309 1,953 Expected Applicants 200 500 309 1,009 VRS Average Age 47 years 47 years 43 years 47 years The scheme is eligible to all employees 40 years or more with a minimum of 10 years services, minor employees in permanent service and employees attached to certain departments. The very senior management of the Bank, staff class officers with PH.D/Masters degree where the acquisition of such qualifications has either been funded or sponsored by the CBSL or those recruited on the basis of such qualification, security officers, and those employed under specific contracts or those with pending disciplinary actions are excluded from the scheme. 2 Eligibility & Non-eligibility Criteria Eligibility: 30 i. All employees in the permanent service in the Staff class, non-staff class and Minor employee with a minimum of 10 years service in bank and who are 40 years or more as on 31/12/2001. ii. Minor employees in permanent service as on 31/12/2001 not specified in (i.). iii. All employees in permanent service attached to Sri Lanka Automated Clearing House, Vehicle Repair Garage, Canteen and Medical Clinic, irrespective of age, service period, class, grade as on 1/10/2001. Non-eligibility: i. Very senior management of the bank (Deputy Governors, Executive Directors, Assistant to the Governor, Head of Departments and Additional Head of Departments; ii. Staff Class officers with Ph.D/Masters degree where acquisition of such qualification was funded or sponsored by the bank or those recruited on the basis of such qualifications. iii. Who have been recruited to the Staff class on the basis of one or more of the following special qualifications: - Final examinations or an Associate Membership of the Institute of Chartered Accountancy of Sri Lanka, or Chartered Institute of Management of UK - Attorney at law & Graduate in Law - Graduate in Computer Science and/or Information Technology. iv. Employees under contract for finite period. v. Employees against whom disciplinary action is being contemplated or is pending or are under interdiction. vi. Security officers. 3 Compensation Package All employees aged 40 and above with minimum 10 years service subject to maximum of current monthly gross salary x number of months remaining service upto 60 years of age: Service compensation iii. 1 months gross salary for each year of past services. iv. 2 months gross salary for each year of remaining services upto 60 years of age. Pension Payments i. 25 years or more: 90 % of current pensionable salary and nondeductible commuted pension. ii. Less than 25 years: pro-rated reduction of pension from 89-75 % upto 10 years of service @ 1 % point for each year below 25 years and deductible commuted pension. iii. House loan repayment as per terms applicable to bank employees iv. Medical benefits same as for pensioners. v. Provident fund balance subject to deductions. Minor Employees below 40 years and less that 10 years and those not eligible for pension subject to maximum of current monthly gross salary x number of months remaining service upto 60 years of age: 31 Service compensation i. 3 months gross salary for each year of past services. ii. 2 months gross salary for each year of remaining services upto 60 years of age. iii. Gratuity as per gratuity act iv. Provident fund subject to deductions. State Bank of India Eligibility: i. All permanent employees with 15 years of service or 40 years or more. Non-eligibility: i. Specialist officer/employees who have executed service bonds & have not completed it, employees serving abroad under special arrangements/bonds. The directors may however waive this, subject to fulfillment of the bond and other requirements. ii. Employees against whom disciplinary proceedings are contemplated/pending or are under suspension. iii. Employees appointed on contract basis. iv. Any other categories of employees as may be specified by the Board. Service compensation 1. 60 days salary (plus stagnation increments plus special allowance plus dearness relief) for each completed year of service or the salary for the remaining number of months service left whichever is less. 2. Gratuity as per Gratuity Act/Service Act 3. Pension including commuted value of pension, banks contribution towards provident fund as the case maybe, 4. Leave encashment as per rules. Other features considered in designing the scheme : The management has the right to accept or reject VRS. Payment Scheme: Banks had the choice of paying partly in cash and partly in bonds or in installments, but minimum 50 % was to be paid in cash immediately and remaining 50 % within the time stipulated. SBI opted for cash payment option. Nepal Bank Limited (Planned) 1 Target Group 32 According to the draft retrenchment plan (December 11, 2002), NBL proposes to retrench 2,750 employees as follows: Number of Staff Compulsory Retirement: employees completing 25 years of service (489 officers and 688 assistant) Voluntary Retirement Officers completing 20-25 years of service Assistant completing 15-25 years. 50 % assumed Total Staff 1,177 Expected Applicants 1,177 179 50 3,046 1,523 2,750 2 Compensation Package Compensation for Past 0.75 months salary for each year of past services service Compulsory Retirement 1 months salary for each year of past services Voluntary Monthly Pension Permanent employees completing 20 years are eligible Gratuity Eligible for employees completing 5 years or more of service. Rate depends on service period. Payment for accumulated As per leave balance leave A tentative budget of $ 26.91 m is proposed for the above scheme. Bangladesh Bank (Planned) Cash compensation ii. Three months basic pay in lieu of notice. iii. Approved accumulated leave up to a maximum of 12 months basic pay. Benefits adjusted against outstanding loans vi. Entire pension calculated at 80 % of current basic salary, commuted at existing rate of Tk. 200 and Tk. 117 for the first half and second half of total pension. vii. Entire provident fund balance comprising of the individual staff contributions @ 10 % of salary and all interest accrued to date. viii. For staff that opted to remain under the gratuity scheme, the package comprises of two months pay for every completed year of service. 33