www.tonesoft.com | info@tonesoft.com | 800.833.8663 | 714.991.9460

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The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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TONE SOFTWARE Corporate Overview
TONE SOFTWARE CORPORATION is a high technology software development firm specializing in global business, environmental, and infrastructure management solutions. Based in Anaheim,
California, TONE is a privately held corporation that is free from the pressures of investors’ demands, and is fully committed to delivering quality solutions that best serve the needs of our valued Clients.
Through this customer-responsive business model, TONE has built a reputation for delivering premier software solutions, exceptional technology expertise, and unparalleled customer service and support
24 hours a day, 365 days a year.
TONE delivers the strategic management solutions that drive and ensure global business and environmental systems for the world’s most prestigious organizations, including
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IBM
Tier 1 US Carriers such as AT&T
Boeing
U.S. Military
TONE products are marketed and supported throughout North America, Europe, Asia, and the Middle
East directly from the Anaheim corporate headquarters, and a hand selected group of expert agents throughout the world.
TONE enjoys strategic alliances and partnerships with industry leaders such as Avaya, Cisco,
Siemens, IBM, and AT&T. These relationships, together with TONE’s progressive development culture, ensure that all TONE software solutions leverage and exploit the latest technologies, and deliver maximum benefit and ROI to each Client.
With a firm foundation of proven ability spanning more than three decades, TONE is ideally structured to meet our Clients’ changing needs with strategic software solutions, premier technical support, and timely educational and professional services that ensure the personal and business success of every Client.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
3

The ReliaTel Unified Management Solution
TONE’s solutions include the powerful ReliaTel Monitoring and Management software designed to ensure both the availability and reliability of the critical Information Technology, Telecommunications,
Facilities Infrastructure, and underlying Environmental Systems that are crucial to our corporate, military, and municipal Clients’ success.
Through extensive real-time monitoring, alarming, notification, diagnostics, automation, reporting, and a powerful Web-based control interface, ReliaTel provides the robust unified management solution our
Clients rely on to drive strategic business objectives, and successfully compete in today's global economy.
ReliaTel is the business service assurance platform to meet the needs of the entire organization to:
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Lower Mean Time To Repair
Reduce Operating Costs
Optimize User Workflow
Audit User Activity
Define, Maintain and Track Service Level Agreements
Provide Seamless Integration into Existing IT, OSS and BSS Platforms
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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ReliaTel proactively monitors and manages the complex, distributed physical and logical operational infrastructures critical to global corporations, service providers, carriers, military agencies, and municipal government and service organizations.
Through ReliaTel, consolidated management is easily deployed and leveraged to ensure the overall availability and reliability of crucial information technology, telecommunications, environmental, and physical facility support systems.
Consolidated, Web-based Global Management Portal
The ReliaTel Web-based, graphical interface is a dynamic, interactive, portable management portal to the entire physical and logical infrastructure, accessed through any standard Web browser at any location.
The ReliaTel Management interface serves as the primary control media and methodology.
Based on standard Web technologies, the
ReliaTel interface delivers a “Single Pane of
Glass” with a consolidated view of all local and remote operations across all operational components, systems, assets, and processes.
Authorized staff instantly access and utilize complete infrastructure information including:
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Faults
Alarms
VoIP QoS
Device health and status details
Granular and global performance metrics
Event, user, and device logs and diagnostics
Network availability
Automation processes
Operational trends and analysis
Problem resolution information
Maintenance schedules
Management, Performance, and Capacity Reports
Much more
ReliaTel’s Single-Pane-of-Glass
Management Portal is easily accessed through any standard web browser.
Using the interactive interface, authorized staff view and resolve all alarms, diagnose and troubleshoot problems, and access and physically control managed devices directly through their browser session.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Flexible, Adaptable Interface Organization and Views
The highly customizable interface accommodates any organization of components (entities) into logical sets and organizational groups (centers) for ease of management. Centers containing entities are represented using any organizational scheme, including:
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Geographic
Departmental
Job function
Component type or purpose
Line of business
Centers can be nested to allow for flexible granularity when viewing operational status and conditions of infrastructure segments.
Users customize their view to include only the specific centers and entities they desire and are authorized to view. This flexibility helps users focus on their specific area of interest or responsibility, while increasing their overall productivity and efficiency.
Real Time Monitoring and Management across the Global Infrastructure
ReliaTel monitors the continuous health, availability, performance metrics, and status of all systems, elements, circuits, and connections throughout the diverse infrastructure in real time. Monitoring is nonintrusive, using agent-less, protocol-independent communication methods that never impact or degrade optimum component or infrastructure operation.
ReliaTel operates both in-band for network-based management, as well as out-of-band for networkindependent management of elements that are not network-capable or are not optimally situated on the network. Proactive communication across both networked and non-networked elements ensures uninterrupted management of the entire infrastructure – even when the network is unavailable or down — increasing the overall availability and reliability of crucial business services.
Operational status and activity is presented at both the individual component or connectivity level as well as the aggregated overall infrastructure level, including:
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All Faults
Significant or Critical Events
Informational Events
Performance Issues or Degradation
Sudden Outages or Failures
Operational Anomalies
Issues detected are reported as they develop to provide the earliest possible opportunity for automated or manual intervention. Through ReliaTel, staff are forewarned of adverse conditions, and can rapidly resolve these issues to reduce the overall Mean Time to Repair & Restore (MTTRR) that directly impacts availability and service levels.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Customizable thresholds define the desired performance ranges for components, and continuous analysis immediately detects out-of-range conditions. Alarms are automatically generated to alert staff of performance issues or degradation, enabling staff to take pre-emptive actions or perform preventative maintenance that ensures optimum performance is maintained throughout the infrastructure.
Dynamic Performance Dashboard Graphically Delivers Performance Metrics
The ReliaTel Performance Dashboard delivers a dynamic, graphical view of both granular and aggregated performance metrics throughout the infrastructure. Management, Operations, and Network staff know, at-a-glance, if performance degradation occurs or service levels deteriorate by simply glancing at the dynamically updated Dashboard.
Real-time performance metrics are represented based on customizable threshold ranges and alarming criteria is established based on business needs. Once metrics and gauges are selected, the displays are automatically presented and continuously updated as real-time data is collected and analyzed.
Users select their preferred gauges to customize dashboard views which best meet their needs, including:
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Dial Gauges
Bar Indicators
Trend-line Charts
Alarm Indicators
Aggregated performance metrics are displayed for all entities in a center or all entities of a specific device type, and granular component level metrics are displayed for individual entities.
The Performance Dashboard is available directly on the users’ desktop within the ReliaTel Management
GUI for immediate access anytime during the users’ session.
The ReliaTel Performance Dashboard is fully secure, restricting users’ view of gauges and metrics to only those centers and entities they are authorized to view.
Interactive Physical and Logical Maps Display Entire Infrastructure and Topology
The ReliaTel Interactive Maps provide web-based geographic views to visualize the exact location and related topology of all ReliaTel-managed elements.
Maps are fully customizable, enabling staff to specify the icons, relationships, connectivity, and location of components throughout their infrastructure. Users globally view the entire infrastructure or zoom in and view individual components and their attributes on a granular level.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Icons representing centers, entities, or links dynamically change color to show the highest current level of active alarms, differentiating the most urgent problem(s) from less urgent issues.
Staff are immediately aware of critical problems by simply glancing at the map, taking the guesswork out of tracking down problem cause and rapidly restoring top service levels.
At any time, users click the center, entity, and links on the map to instantly display detailed attributes of the component, as well as all pertinent alarm information.
ReliaTel map views are secured via user permissions, presenting only the centers, entities, connectivity links, and underlying circuits the user is authorized to view.
Users save their preferred map views and set them as defaults to appear at each login, or ReliaTel can optionally save the last map settings used for display at the next login. A full screen version of the
ReliaTel Interactive Map can also be displayed directly at the users’ desktop, or on the large wall screens often found in NOC environments.
Automated Alarming, Alerting, and Notification Delivers Early Warning
When faults, exceptions, or performance issues are detected, ReliaTel automatically generates alarms to immediately notify local and remote staff of potential problems. Alarms are presented using customizable, meaningful text —rather than obscure codes or cryptic symbols — enabling staff to rapidly recognize issues and take immediate action.
Alarms are generated based on any customizable criteria, and are multi-layered by severity to differentiate low priority events from critical, urgent events.
Based on user preferences, a wide variety of alarm and device details is presented to ensure the most vital information is easily accessible. Users click directly on alarms or their associated entities and immediately display in-depth, detailed information which speeds diagnostics and problem resolution.
Full alarm escalation is supported to ensure alarms are handled in the appropriate time frame, and critical issues receive the attention necessary. Escalation can be customized based on alarm type, device type, duration of the condition, or the number of occurrences of the same alarm. In addition, ReliaTel correlates duplicate alarms to present only one alarm of the highest severity.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Operational Knowledge Base
The ReliaTel Operational Knowledge Base is specifically designed to help voice and data support teams meet critical business objectives focused around higher service level compliance, improved operational efficiency, and more cost-effective delivery of services.
The Knowledge Base dynamically delivers critical intelligence about converged voice and data network faults, quality issues, and performance problems through an integrated, interactive portal directly accessible within the ReliaTel management interface.
When current events or conditions exceed normal thresholds and operational norms, the Knowledge
Base presents relevant and alarm-specific troubleshooting and problem resolution procedures to expedite diagnostics and remediation. Utilizing Knowledge Base, users can also easily incorporate client-specific operational procedures and information relative to the specific device, alarm, and configuration, including step-by-step actions, related text or schematic documents, or hyperlinks to access information or documentation stored over the network or internet.
The ReliaTel Knowledge Base is comprised of customizable portlets, enabling each user to select and dock the portlets most useful for their specific responsibilities and roles, including information based on client network views, manufacturer specific views, and more. Portlets provide users with immediate access to diagnostic details specific to the issue they are addressing, and users can interact with each portlet independently as they work through an issue. Portlets include:
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Recommended Actions portlet – Provides manufacturer and client-specific actions to resolve an alarm event
Related Documentation portlet – Provides manufacturer and client-specific documentation and
Web links
Entity Logs portlet – Provides message, alarm, notification, and action logs for all system and user activities
Manual Actions portlet – Launches ping and traceroute actions for the specific device related to the issue
Historical Trends portlet – Provides a graphic alarm display of one, seven, and thirty days historical alarm trends
Entity Attributes portlet – Attribute data for a managed entity, including details about the device or circuit
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
9

Flexible, Intelligent Notification
Based on alarm criteria, ReliaTel automatically notifies designated local and remote staff members through a wide variety of media including:
 Visual, color-coded Web display at any authorized workstation
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Text-based notification via e-mail to specified recipients
Paging to alphanumeric pagers
 Text messaging to hand held devices
ReliaTel notification is fully customizable and can be initiated based on any combination of criteria including:
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Alarm Priority
Specific Device
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Time, Date, Day of Week, Holiday
Specific Staff to be notified
 Job function
Extensive escalation capabilities ensure that notification is received and acknowledged, and escalation criteria is fully customizable to accommodate a wide variety of scenarios and schedules. In addition,
ReliaTel can automatically generate and update trouble tickets within popular solutions such as Remedy.
Integrated Knowledge Repository Provides Critical Details
ReliaTel’s interactive knowledge repository provides full device or component background information, crucial component specifications, and associated documentation for managed devices and components.
The knowledge repository is fully secure and customizable to fit business needs, including any desired details such as:
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Software Version levels
Circuit IDs
Manufacturer & Model Numbers
Serial Numbers
Patch Levels
Street Address
Phone Numbers
Vendor Contact Information
Warranty Information
Assigned Tech and Tech Notes
Memory, Disk Size, OS Levels, etc.
Device Maintenance Schedules & Records
Links to Relevant Third Party Documentation or Online Resources
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Clicking on the device name or icon displays specific details that will assist staff in performing a variety of tasks including preventative maintenance, troubleshooting, and vendor relations.
The ReliaTel knowledge repository is invaluable during problem diagnosis, putting important relevant information directly at your staff’s fingertips and providing key details that speed problem diagnostics and resolution, recovery, and critical maintenance efforts.
Complete Activity Logs Provide Full Audit Trail to Pinpoint Root Cause
The ReliaTel comprehensive message, alarm, and action logs provide a complete audit trail of all system, device, and user activity to help staff quickly diagnose and troubleshoot operational and performance problems.
Browsing the appropriate log, authorized staff can rapidly uncover the root cause of alarms, performance issues, and potential user caused errors on all managed components.
All log entries are date and time stamped for easy utilization and to facilitate statistical calculations such as
Mean Time to Repair and Resolution.
Customizable message search and filter capabilities enable users to rapidly pinpoint the specific message or string de sired. In addition, full “sort” and “find” capabilities are provided including “sort” or “find” by date, and “sort” or “find” by text.
Avaya RTCP VoIP Quality of Service Dashboard, Fault and Performance Management Module
The Avaya RTCP Voice over IP Quality of Service module for ReliaTel provides a comprehensive solution to manage voice QoS in real-time by interpreting and aggregating Avaya RTCP packets for critical visibility and deep quality analytics to successfully deliver high quality VoIP service levels.
ReliaTel monitors and analyzes VoIP quality for active and historical sessions to include:
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Real-time capture of session statistics on every call
Real-time calculation of MOS for every call
60+ VoIP QoS metrics monitored and analyzed
Delay, jitter, packet loss for each VoIP session in progress
Analysis of both live and completed call activity
Audit trail of historical QoS metrics
ReliaTel enables users to gauge the impact of multiple concurrent calls, as well as dive deeply into the analytics of each individual call across key factors such as delay, jitter, loss and more for trending and root cause analysis for troubleshooting.
When voice quality fluctuates or performance issues are detected, ReliaTel automatically triggers alarms in real-time based on customizable thresholds, recurrence settings and condition rules.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Notification and escalation of events for VoIP QoS issues can be managed in a similar manner as the remainder of the monitored infrastructure through the ReliaTel Fault and Performance management views. As a result, voice supports technicians have the complete, in-depth analytics to accurately pinpoint and resolve both infrastructure and quality issues.
Interactive ReliaTel dashboards provide continuous analysis of live VoIP QoS statistics, including the poorest performing calls and aggregated statistics from QoS collectors for:
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Overall VoIP QoS User Experience, Alarm
Distribution and QoS Alarm Types
VoIP QoS Collector Statistics and EndPoint
QoS Call Statistics
Drill-Down capability to identify individual call statistics
Through ReliaTel, users can effectively ensure VoIP quality and the health of the voice network across the entire communications path.
 Drill-Down analysis to quickly identify root cause calls
 Active Calls view to track real-time user activity
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Correlation to CDRs
Interactive live view shows results of active RTP sessions and VoIP QoS collectors
ReliaTel provides powerful, interactive reporting for Avaya RTCP VoIP quality, performance, degradation and MOS statistics for all voice traffic, locations and devices. Advanced reporting capabilities demonstrate actual voice performance in quantitative terms, and provide call search and analysis capabilities that enable users to quickly identify end-points violating acceptable VoIP quality and user experience levels.
The RTCP VoIP QoS Assurance Reports include:
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Historic Performance – Hourly and Daily Trends
Voice Alarms and Alerts
QoS Summaries, Per Call QoS
MOS –based Customer Experience Reports
Poortly Performance Calls for each call
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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All ReliaTel VoIP QoS reports are generated on demand, with interactive capabilities to drill down into further details. Through the ReliaTel interactive QoS reporting facilities, users gain critical insight into recurring quality degradation patterns based on time of day and VoIP call traffic patterns.
Secured Remote Access Provides Rapid Diagnostics & Problem Resolution
ReliaTel provides direct secured remote access to local and remote managed devices from any location through the ReliaTel Web-based interface. Direct access capabilities empower authorized staff to control remote servers, devices, environmentals, and components as if they were directly in front of the managed device to:
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Access Windows System via Remote Desktop
Access Terminal Interfaces such as SSH and Telnet
Access Any Desktop via VNC
Perform immediate diagnostics
Perform remote recovery
Perform remote maintenance
 Perform remote administration
ReliaTel’s unique remote proxy access capabilities provide the most powerful tool to rapidly diagnose and resolve infrastructure problems that can severely impact service and quality. When network connections are lost or the network is down,
ReliaTel provides the lifeline secured remote access necessary to initiate reboots, restarts, or any recovery actions necessary to restore operations and service levels.
Extensive Automation Streamlines Operations and Preventative Maintenance
ReliaTel automates frequent alarm resolution, standardized recovery processes, preventive maintenance, and routine procedures quickly and efficiently, freeing staff from routine tasks to pursue more productive, strategic projects.
Using ReliaTel’s highly flexible and powerful automation, staff can solve recurring problems once, and then automate resolution scenarios for all future occurrences to speed resolution and prevent quality and service degradation. In addition, ReliaTel can automate a variety of administrative tasks including:
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Shut down
Start up
Therapeutic Restarts
Initialization or Activation
Password Resets
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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Equally as important, ReliaTel automatically (or manually as desired) performs periodic system-wide tests of infrastructure components on a scheduled basis to validate optimal operation and performance.
Analysis of all test data pinpoints components or connections experiencing performance degradation or problematic operations, and staff is immediately notified of necessary intervention or recommended maintenance actions.
Interaction with third party tools can also be automated, such as automatic generation of third party trouble tickets or initiation of third party applications.
ReliaTel automation reduces manual intervention, human errors, and maintains business rules to ensure that the best practices are followed and the best service levels are achieved.
Prioritized Traceroute
ReliaTel prioritized traceroute tool allows engineers to perform both on-demand and scheduled trace analysis to remote IP endpoints to identify the paths, hops, latency and completion of IP packets based on both TCP and UDP packets with the ability to define packet priority. Prioritized traceroute can be utilized to either test remote connectivity via TCP packets or can emulate a VoIP UDP packet by defining
DSCP priority to determine the path and connectivity details.
Utilize prioritized traceroute to:
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Test on-demand connectivity to an IP Phone
Validate the partner SIP trunk for UDP packets to perform latency analysis
Determine the various paths a UDP packet will take for both internal and external communications
Establish a baseline for historical analysis
Flexible, Non-Intrusive Connectivity and Communication
ReliaTel is vendor- and device-independent, specifically designed to manage the diverse, business-critical telecommunications and computing infrastructure. ReliaTel real-time monitoring and management is rapidly deployed across all systems, devices, or applications using nonintrusive, low overhead connectivity techniques that minimize bandwidth consumption and optimize real-time data collection and delivery.
Connectivity options are numerous based on the nature, protocol, and capabilities of the specific device to be managed, including
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SNMP
VPN
FTP
SSH
Modem, RS-232 / Serial
WI-FI, Many others
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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ReliaTel connects to and manages a huge spectrum of devices and systems that span military defense systems, physical facility and environmental systems, municipal and civil support systems, corporate data center and network infrastructures, and global telecommunications systems including:
Telecommunications Devices:
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PBXs and CO switches from Avaya, Nortel, Lucent, Siemens, NEC, Mitel, and others
VoIP servers, Gateways, and systems from Cisco, Nortel, Avaya, and many more
Voicemail servers such as Modular Messenger, Intuity, Octel, Audix, and others
Call center & adjunct devices such as T1s, IVRs, CSUs, ACDs, MUXs, voice recorders, predictive dialers, and many others
Network Devices and E-Communications Elements:
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Network devices such as Cisco routers, switches, hubs, bridges, concentrators, gateways, firewalls, etc.
Web-related devices, e-mail servers, and Web servers
Information Technology Systems and Servers:
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IT servers and systems such as SUN, HP, AS/400, Windows, and mainframes
Data applications, voice applications, industrial applications, business systems, and security systems
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Environmental, Facilities Support & Security Devices
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Facilities control systems from Silent Knight, Liebert, Omnitronix, Honeywell, and more
Climate Control including thermostats, humidistats, air conditioners, and others
Power supplies, UPS devices, contact closures, and more
Security devices such as motion sensors, water sensors, fire detection sensors, sprinkler systems, surveillance systems, and others
Through ReliaTel’s highly adaptable, non-intrusive connectivity, users apply a consolidated layer of realtime management across their entire infrastructure to ensure optimum operations and service levels.
Interoperability and Interfaces
Using an open, scalable design, ReliaTel easily interfaces and interoperates with most any third party application or system, including:
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Network Management Solutions such as HP OpenView, NetCool, or Tivoli
ERP and CRM solutions
Environmental Control Applications
Help Desk Solutions such as Remedy
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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ReliaTel automatically generates trouble tickets and populates alarm information directly within Remedy or similar trouble ticketing systems to provide a complete record of the event specifics. In addition,
ReliaTel updates the status of open trouble tickets as alarm or event status changes, or alarms are resolved or cleared from the ReliaTel active alarms queue.
Through ReliaTel integration and interoperability, maximum productivity and efficiency can be achieved across all applications.
Statistical Reporting Reveals Bottlenecks, Hot Spots, and Key Trends
Leveraging extensive historical reporting capabilities, ReliaTel provides the key statistical data needed to pinpoint hot spots, prioritize preventative and emergency maintenance, analyze Mean Time to Repair statistics, assess capacity and bandwidth levels, and assess support staff effectiveness.
ReliaTel analyzes and aggregates strategic and tactical data, and enables users to quickly and easily produce comprehensive text-based reports, charts, and graphs detailing a wide variety of information including:
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Alarm activity
Event activity
User activity
Performance metrics and threshold levels
Recurring problem frequency
Mean Time to Repair and Resolution
Threshold-exceeded statistics
Environmental conditions and trends
Frequent outages and failures
Switch traffic, trunking, and call handling
CDR data and call history from all switches
Capacity analysis, formulation, and recommendations
Management summaries
Governmental and regulatory statistics
Any installation-specific custom reports desired
Reports are generated based on user-specified date ranges and parameters, with the option to deliver reports in Adobe PDF format, Excel spreadsheets, or Comma Separated Value (CSV) for import to other applications. Reports are automatically sent via e-mail, or can optionally be printed for manual distribution as desired. Automatic report generation and delivery can be scheduled on a periodic basis for specified recipients and delivery destinations.
Through ReliaTel, critical statistical data is analyzed and formatted into easy-to-read reports, charts, and graphs that provide Management, Operations, and Network staff with the actionable data necessary to ensure adequate capacity and enhance overall service levels throughout the infrastructure.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
16

ReliaTel provides strategic benefits to the entire organization as well as the business bottom line, including:
 Ensures reliability and availability across all infrastructure elements, environmentals, and systems
 Con solidates management with a common, “single pane of glass” Web-based Interface
 Provides most powerful, in-band and out-of-band real-time monitoring available
 Manages VoIP QoS for real-time and historical analysis of key voice quality statistics
 Manages faults across the entire logical, physical, and operational infrastructure
 Delivers critical early warning to preempt disaster & service outages
 Expedites diagnostics and root cause analysis, and speeds Mean Time to Repair
 Offers direct, cut-through remote access to rapidly resolve problems & reduce costs
 Automates to prevent recurring problems and reduces staff workload
 Automatically performs critical initial deployment testing, as well as ongoing system tests and maintenance to ensure service availability and expedite infrastructure implementation
 Reduces failures, service outages, emergency maintenance, and maintenance costs
 Generates statistical reports to pinpoint revealing trends, bottlenecks, capacity issues, hot spots, maintenance issues, and management issues
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Improves operations, availability, and overall service levels to ensure maximum profitability and ROI.
The information in this response relating to Tone Software, programs, and services is to be treated as confidential and a trade secret of Tone Software and is not to be used or disclosed, except to the recipient’s employees, officers, and agents engaged in evaluating this response. ReliaTel is a trademark of Tone Software Corporation.
Other organization, brand and product names mentioned are registered, trademarked or service marked by their respective companies or holders.
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