Anand Kamlakar Kelkar
Mobile: +91 9850506070
E-Mail: kelkar_anand@hotmail.com
TELECOM INDUSTRY PROFESSIONAL
 27 years of proven experience in telecommunications and technology delivery for major organizations; expert in the
design, development, and delivery of cost-effective, high performance telecommunication solutions to meet the
challenging demands of daily operations.
 Competent and diligent professional in the areas of end-to-end Solution design/ implementation, Operations and
Maintenance of IT system for Telecom Network Management
 Associated with Globacom Limited, Ghana as Head – I.T. for the Ghana Operations.
 Proven skills in the successful launch of telecom solutions for green-field and existing telecom operators across
various continents in Asia, Middle East and Africa.
 Expertise in Convergent Telecom Solutions, CRM and Hybrid Billing Solutions.
 Adept in:
o Managed Service Operations for Telecom Operators.
o Managing project teams based in remote locations effectively communicating and coordinating project
tasks; handling vendor relationships by defining project expectations and timeframes.
o Identifying resource needs & assembling teams with skills needed to successfully implement projects.
 Exceptional team building, organisational and analytical skills coupled with demonstrated relationship management
and communication abilities.
Strategy Planning
Telecom Billing , CRM
Vendor Management
Capacity Planning
Service Delivery Management
Areas of Excellence:
Delivery Management
Business Plans / Models
Solution Designing
Systems Integration
BSS/ OSS System
Consulting Practice Management
Project Management
Mediation / Provisioning
Revenue Assurance & Fraud Management
Technology & Systems Integration
CORE COMPETENCIES
 Identifying project bottlenecks and undertaking corrective measures and managing requirement gathering, system
analysis and finalization of technical / functional specifications.
 Performing root-cause analysis of defects while developing & improving the processing by taking corrective actions to
prevent any reoccurrences and defective issues.
 Managing the deployment phase of large scale projects / programs of varying complexity. Accomplishing project
fielding / deployment on time and within budget.
 Preparing breakdown maintenance procedures and carry out the same at specific period to ensure consistency and
satisfactory functioning of the BSS / OSS at all times.
 Providing customer support and ensuring maximum customer satisfaction through achieving delivery & service quality
norms.
 Overseeing the entire project lifecycle: feasibility through scoping, requirements definition through specification,
design, development, quality assurance, integration, implementation, launch, and production support.
 Conceptualising various transformational processes, IT strategies, business reengineering and leading to successful
transitions; making budgets, monitoring projects with respect to the cost, demand forecasts, time over-runs to ensure
timely execution of projects.
 Building the competencies, business acumen & mentoring to build winning teams.
 Identifying, attracting, nurturing & retaining talent. Motivating team, acknowledging and rewarding good performance.
Addressing professional desires, concerns & issues.
PROFESSIONAL EXPERIENCE
Sept’11 – Aug’12
Globacom Limited, Ghana as Head – I.T. for the Ghana Operations
Role
 Overseeing the end-to-end BSS/ OSS Systems, Databases, Software Development and Implementation, Hardware,
Partner Engagement, etc.
Accomplishments
 Coordinated with regulators to meet the local government regulations.
 Successfully handled the integration of in-house telecom software with the COTs products.
 Introduction of concepts like Dash Board Reporting, SMS reporting, Fraud and control alarms, etc.
Jun’09 – Apr’11
Tech Mahindra Limited, Pune as Head – IT for YTL Telecommunications, Malaysia
Role
 Handled over 100 people for IT and headed Convergent Telecom Systems, Planning, IN, OCS and other applications
like ETOPUP.
Accomplishments
 Conducted various in-house and vendor managed training programmes to enhance the competencies of the team.
 Spearheaded Convergent Telecom systems while planning, IN, OCS and other Applications like ETOPUP.
 Involved in Service Delivery Management, Managed Services, Partner Engagement and Management, Capacity
Planning, Reviews and New Feature and product rollout.
Feb’07 – Jun’09
Reliance Communications Limited, Navi Mumbai as Vice President – BSS Systems
Accomplishments
 Distinction of completing integration of Application Operations for Reliance Telecom Limited with Reliance
Communications Limited including integration of CRM, Post-Paid Billing System, Pre-Paid Billing System, Mediation
and Provisioning Systems.
 Accountable for integration of BSS / BSS systems and CRM, Post-Paid and pre-paid subscribers Systems, Mediation
and Provisioning Systems.
 Concluded with integration of Application Operations including integration of CRM, Post-Paid Billing System, Pre-Paid
Billing System, Mediation and Provisioning Systems.
Jul’06 - Jan’07
Tech Mahindra Limited, Jakarta Indonesia as Head – BSS Systems for Hutch Indonesia
Role
 Managed the application operations of CRM, Billing, Interconnect, Mediation, Provisioning, Fraud and Revenue
Assurance Systems.
 Accountable for BSS/ OSS systems for convergent billing solutions for Post-Paid and Pre-Paid Customers.
Accomplishments
 Involved BSS/ OSS systems for Unified Billing solution for Hutch Indonesia in Jakarta including SLA management,
Root Cause Analysis (RCA) with the customer for severity one issues, customer interactions for development and
implementation.
 Managed the Application Operations of CRM, Billing, Interconnect, Mediation, Provisioning, Fraud and Revenue
Assurance Systems.
 Deftly handled BSS/ OSS systems for convergent Billing solutions for Post-Paid and Pre-Paid customers for Hutch
Indonesia including SLA management, Root Cause Analysis (RCA), customer interactions, application Operations of
CRM (Siebel), Billing, Mediation, Provisioning, Fraud Management, etc.
Jan’00 - Jul’06
Idea Cellular Limited, Pune as Head – IT
Role
 Handled the IT operations for Maharashtra circle.
 Involved in the launch of BSS/OSS solutions for new circle.
 Responsible for the implementation and up gradation of Billing Systems, Fraud Management and Revenue Assurance
Systems & GPRS across new circles.
Accomplishments
 Handled the end-to-end IT systems for Maharashtra Circle and launched BSS/OSS solutions for new circles, Fraud
Management and Revenue Assurance Systems, GPRS across all circles of Idea Cellular.
 Efficiently implemented and upgraded Billing systems, Fraud Management and Revenue Assurance Systems, GPRS
across new circles of Idea Cellular.
PREVIOUS ASSIGNMENTS
Jan’99 - Dec’99
eTouch Systems Corp., CA, U.S.A. as Oracle Applications Consultant
Sep’96 - Dec’98
Idea Cellular Limited, Pune as Manager - Systems
Aug’94 - Aug’96
Indian Seamless Steels & Alloys Ltd., Pune as Head – IT
Mar’84 - Jul’94
Cummins (India) Ltd., Pune as Systems Analyst
IT SKILLS SET
Hardware
OS
RDBMS
Telecom Billing
CRM
Mediation
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HP Servers, DEC VAX 3400, DEC ALPHA 2100
HP-UX, AIX, UNIX, SCO UNIX, Open VMS
Oracle, Ingres
Intec Singl.eView Convergent Billing 6.01, Geneva 5.4, BSCS 6.0, CABS2000
Clarify, Siebel
Clarity, Opennet, Comptel SAS and AMD
ERP
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Oracle Applications version 11.0.3 / 10.7 SC /10.6
EDUCATION HIGHLIGHTS
1983
MBA (Marketing and Systems) from Pune University, Pune
1981
B.Sc. from Nagpur University, Nagpur
PROFESSIONAL ENHANCEMENTS
 General Management Programme from IIM, Ahmadabad.
 Interpersonal Effectiveness and Team Building from IIM, Ahmadabad.
 Network Element Interface-Standard Developers from Comptel Corporation.
 MDS/SAS – Configuration, Administration and Interfaces from Comptel Corporation.
 System and Network Administration from HP.
PERSONAL SNIPPETS
Date of Birth
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Address
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16th February, 1960
Flat No. B-401, Shrinivas Kapil Vastu Society, Near Vittal Mandir, Karve Nagar, Pune– 411052