Division of Medical Services
Program Planning & Quality Assurance
P.O. Box 1437, Slot S-295 · Little Rock, AR 72203-1437
501-682-8368 · Fax: 501-682-2480
MEMORANDUM
Date:
June 7, 2010
From:
Eugene I. Gessow, Director
To:
RSPMI Providers, SBMH Providers, Inpatient Psychiatric Services for Under
21 Providers, LMHP Providers & RSYC Providers
Subject:
ValueOptions® Transition Information
Effective July 1, 2010, ValueOptions® was awarded the contract for Utilization and Quality Control
Peer Review of Inpatient Psychiatric Services for Medicaid Beneficiaries Under Age 21 (RFP DMS
2010-05) and Outpatient Mental Health and Substance Abuse Services (RFP DMS 2010-06). In
order to implement a smooth transition from the current contractor’s authorization process to the
new contractor’s authorization process, the Division of Medical Services has provided
instructions on when and where to submit authorization requests.
Transition Timeline
The current Prior Authorization process will continue through June 25, 2010. APS and/or First
Health will continue to determine Prior Authorization requests received through June 25, 2010.
ValueOptions® will begin accepting Prior Authorization requests on June 26, 2010. Continued stay
authorizations initially received by APS and/or First Health will be submitted to ValueOptions® at
current recommended guidelines on and after June 26, 2010. Providers are reminded that the
current Medicaid Prior Authorization and extension of benefit rules and policies remain in effect.
ValueOptions® Webinar Trainings
In order to assist providers with continued training opportunities, ValueOptions® is offering webinar
trainings in June and July. Please visit the interim Arkansas provider website at
http://www.valueoptions.com/providers/Network/Arkansas.htm to access the invitation and to register
for a day most convenient for you.
ProviderConnect
ValueOptions® Provider Online Services portal is called ProviderConnect. On June 10th, providers
will be able to register for login information for ProviderConnect. To register for ProviderConnect, go
online to http://www.valueoptions.com/providers/Providers.htm. Then, click on the “Register” link on
the right hand side of the screen.
The registration process is one quick step during which you will have to enter your ValueOptions®
provider ID or your Medicaid ID number. At this time, the majority of Arkansas providers will not
know their ValueOptions® provider ID and therefore will need to register by using their Medicaid ID
number. The last page of this memo provides a screen shot of the ProviderConnect registration
page with some helpful directions to guide you through the process.
www.arkansas.gov/dhs
Serving more than one million Arkansans each year
ProvMem-004-10
Please note: The provider ID you enter during the registration process will become your USERID
when logging into ProviderConnect.
This process will automatically register you with one ProviderConnect User ID.
FREQUENTLY ASKED QUESTION
How do I obtain additional logins or access to multiple provider records?
Providers will be able to obtain single or multiple logins based on the provider’s administrative
preference. The initial login can be obtained by self registering on
http://www.valueoptions.com/providers/Providers.htm using your Medicaid ID.
Additional logins can be obtained by downloading and faxing a completed Account Request
Form (download here:
http://www.valueoptions.com/providers/Forms/Administrative/Account_Request_Form.pdf) to
the ValueOptions® EDI Helpdesk at 866-698-6032.
Access to multiple provider records/Medicaid ID’s can be obtained by completing the Multiple
Provider Account Request form (download here:
http://www.valueoptions.com/providers/Forms/Administrative/PC_Account_Request_Form_Use
r_Multiple_Providers.pdf). This form will also need to be faxed to the ValueOptions® EDI
Helpdesk at 866-698-6032.
Faxed Account Request Forms have a 3 business day turnaround time. You will receive an email from e-supportservices@valueoptions.com with your USERID & password once the
account set up is complete.
For additional assistance, please contact the ValueOptions® EDI Helpdesk at
e-supportservices@valueoptions.com or 1-888-247-9311, Monday - Friday, 7:00 a.m. to 5:00
p.m. CST.
Contacting ValueOptions®

ValueOptions® Clinical Department – 877-821-0566
All requests for services can be submitted via ValueOptions® online system ProviderConnect.
All requests for services can also be faxed to ValueOptions® at 877-823-5691. Appropriate fax
cover sheets will be available online at http://www.valueoptions.com/providers/Network.htm.
The hours of operation of ValueOptions® will be 8 a.m. to 5 p.m. Central Time (when state offices are
open).
If you have questions regarding this notice, please contact the Provider Assistance Center at InState WATS 1-800-457-4454, or locally and Out-of-State at 501-376-2211.
Arkansas Medicaid provider manuals, official notices and remittance advice (RA)
messages are available for downloading from the Arkansas Medicaid website:
www.medicaid.state.ar.us.
www.arkansas.gov/dhs
Serving more than one million Arkansans each year
ProvMem-004-10
www.arkansas.gov/dhs
Serving more than one million Arkansans each year
ProvMem-004-10