CIS 615
Dr. Catanio
Video Game Delivery Project
Company: SmartGames
Project Team:
Shweta Somalwar – Project Manager
Danielle Vermitsky – Team Member
Loc Nguyen – Team Member
Shawn Hopkins – Team Member
Anthony De Marzio – Team Member
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Table of Contents
Project Charter (Updated)........................................................................................................... 3
Project Scope Statement ......................................................................................................... 5
Work Breakdown Structure ........................................................................................................ 8
Gantt chart ................................................................................................................................ 10
Scope Verification Strategy ...................................................................................................... 11
Change Control Strategy .......................................................................................................... 12
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Project Charter (Updated)
Project Title: Video Game Delivery Project
Project Start Date: February 9, 2009
Projected Finish Date: February 9, 2010
Budget Information: The company (SmartGames) has allocated $500,000 for this project.
Project Manager: Shweta Somalwar, 215-123-4567, ssomalwar@SmartGames.com
Project Objectives:
 Develop a web-based application and support structure within 12 months for a video
game rental program that is platform free.
 To provide the rental of educational and sports-related video games, with information
and products available in several different languages, to ultimately meet untapped
customer needs.
 Enable the capability for external vendors/partners to create and display
advertisements on the website for a fee.
Approach:
 Communicate with the project sponsor on a weekly basis regarding the status reports,
updates, and project plan/approach.
 Research the e-commerce technology in regards to online video game rentals.
 Develop a user-friendly e-commerce website.
 Develop a support system that will handle user accounts, data/inventory storage and
management, payment processing, package/product tracking, referral tracking, etc.
 Research, select and integrate online payment methods, along with school payment
systems.
 Research and integrate the shipping company’s methods for envelope tracking and
processing.
 Research software to provide security, customer reviews/inputs capability, the ability
to display advertisements, and manage/track referrals from corporate
partners/customers.
 Conduct testing of the system.
 Launch the website, while marketing the new service to an international audience.
 Establish a method to measure the activity, the value, and the profitability of the
online service periodically.
Roles and Responsibilities
Role
Name
Organization/
Position
Project Sponsor
Project Manager
Lori
Shweta Somalwar
VP of Marketing
Manager
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Contact
Information
Lori@
SmartGames.com
SSomalwar@
CIS 615
Team Member
Team Member
Team Member
Team Member
Dr. Catanio
Danielle Vermitsky
Loc Nguyen
Shawn Hopkins
Anthony De Marzio
IT Professional
IT Professional
Marketing Specialist
Purchasing Specialist
SmartGames.com
DVermitsky@
SmartGames.com
LNguyen@
SmartGames.com
SHopkins@
SmartGames.com
ADeMarzio@
SmartGames.com
Sign-off: (Signatures have been recorded by names in table above.)
Comments:
“We need to be mindful of how our servers are setup so that the users can have a full
interactive e-commerce experience online, while implementing methods in order to minimize
down time and sluggish performance”. –Loc Nguyen
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Project Scope Statement
Project Title: Video Game Delivery Project
Date: February 23, 2009
Prepared by: Shweta Somalwar, Project Manager,
(215)123-4567, SSomalwar@SmartGames.com
Project Justification:
As a result of SmartGames’ market research, the VP of Marketing (who is also the project
sponsor), suggested that the company can meet untapped customer needs by providing a
monthly video game rental program over the Internet. In a competitive environment, the
new Web-based application and support structure will allow the company to enter a new
industry as an e-commerce vendor but focus on a specific market segment by providing
platform-free, educational and sports-related video games only. This will enable the
company to earn revenue by charging its customers a membership/subscription fee, and
generate profits by providing a forum for advertisements.
.
Product Characteristics and Requirements:
1. User accounts: Customers will be allowed to create online accounts, and will be
able to login with a username and password.
2. Monthly plan: The system will allow the customers to rent video games on a
monthly rental basis.
3. Payment methods: Customer will be provided with multiple payment methods,
including credit or debit cards, check, school payment systems, etc. The processing
of credit cards and user transactions will be handled through a payment gateway.
4. Search capabilities: The system will allow customers to search for specific video
games by system platform, age group, gender appropriateness, customer reviews,
video game category, language, etc.
5. Order and track games: Customers will be allowed to place orders for video games
by adding them to their queues. They will also be able to track their orders and
returns shipped via express mail.
6. Write reviews: Authorized users will be allowed to write and submit their reviews
for any and all video games they rent.
7. International market: Customers will be allowed to order select video games (and
related information) from several different languages.
8. Ubiquity: The Web-based application will be accessible on the Internet by users
from anywhere and at anytime. It will be available for use 24 hours a day, 7 days
week, with specific amount of time each week designated for system maintenance
and updates.
9. Personalization: The system will track customer usage patterns, which can be
utilized in the future to target marketing messages to specific customers based on
their purchase history, patterns and interests.
10. Affiliate program: SmartGames will gain exposure from other websites that steer
business to SmartGames (the affiliate); thus the system will track referrals to the site
from corporate partners and customers.
11. Display Advertisements: The system will allow corporate partners and customers to
add their advertisements to be displayed on the site for a fee.
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12. Security: The system will provide various levels of security, such as enabling
authentication for user accounts, and SSL encryption for session IDs and sensitive
customer data. With the help of ABC Corp.’s senior consultant, additional protection
and security features, such as firewalls, event logging, and privacy tools, etc. will be
applied to the Web-based application and the support structure.
Summary of Project Deliverables
Project management-related deliverables: business case, charter, team contract, scope
statement, WBS, schedule, cost baseline, status reports, final project presentation, final
project report, lessons-learned report, and any other documents required to manage the
project.
Product-related deliverables: (following are mandatory) technical design documents,
software code, hardware, etc.
1. Research reports – (mandatory) review of current systems, databases, hardware and
products to support Internet rentals. (optional) Market and Competitive Analysis
reports. (optional) Best practices for monitoring and processing user feedback.
2. Inventory database – (mandatory) prepare database to display listings, categories
and descriptions online and in different languages.
3. Weighted Scoring Models – (optional) to compare system features; (optional)
compare off-the-shelf solutions against in-house development; (optional) compare
hardware or other technical solutions.
4. Website design and layout – (nice to have) document user business process flow
into and through new website as well as integration points with existing website(s).
5. Website content documentation – (nice to have) detailed descriptions for each
page containing layout and content including text, images, details, etc.
6. FAQ – (mandatory) frequently asked questions section for users regarding accounts,
plans, payments, orders, rentals, etc.
7. User Accounts – (mandatory) the system will include a registration application for
users to create accounts that will allow them to become members. It will also include
a login page for users to enter their username and password which will allow them to
access their accounts and order video games.
8. Monthly Plan – (mandatory) the system will include a description of the monthly
plan(s), along with the relevant monthly prices.
9. Track orders – (mandatory) the system will include a capability that will enable
customers to track their delivered and returned video games.
10. Submit reviews – (mandatory) the system will include an application that will allow
users to write and submit reviews on the video games they rented.
11. International selection – (mandatory) the system will include a list of numerous
video games available in several different languages.
12. Advertisements– (mandatory) the system will include a forum for corporate
partners and customers to advertise through the site.
13. Legal disclaimer – (mandatory) post any required legal statements and require user
acknowledgement as necessary.
14. Test plan – (optional) document how the Internet Rental System will be tested, and
who will be responsible for testing and modifying the system.
15. Partnership plan – (optional) for marketing advertisements via the system to enable
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businesses to list us as affiliates, and for other partnership programs.
16. Marketing plan – (mandatory) market the service to cater to the specific market
segment
17. Project benefit measurement plan – (optional) measure the financial value of the
Internet Rental System.
Project Success Criteria:
Our goal is to complete this project within twelve months for no more than $500,000. To
ensure the video game delivery project is successful, the web-application must be developed
to cater to the specific market segment and the user interface must be intuitive and easy-touse. Our collaboration with Edsys must be successful as well in terms of developing enough
partnership programs and implementing appropriate marketing strategies. Ultimately, the
project will be deemed successful if the project is completed within twelve months, meets or
exceeds the project objectives, and deliverables are completed and submitted on time.
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Work Breakdown Structure
1.0 Project Planning and Concept
1.1 Scope Management
1.2 Milestone: Scope defines
1.3 Schedule Management
1.3.1 Timeline for project from start to finish
1.3.2 Identify resources and availability
1.3.2.1 ABC Corp’s. Senior Consultant Guarav
1.3.2.2 Edsys’s Senior Consultant Julie
1.3.2.3 Two IT Professionals (In house)
1.3.2.4 Two Marketing Specialists (In House)
1.3.2.5 One Purchasing Specialist (In house)
1.3.3 Milestone: Project Plan created and Staffing done
1.4 Create initial estimate of cost
1.5 Task management
1.6 Research existing systems
2.0 Systems Engineering
2.1 Review business requirements
2.2 Technical planning
2.3 Milestone: Systems engineering done
2.4 System requirements
2.4.1 Identify hardware and software needs
2.4.2 Milestone: hardware requirements done
3.0 Development
3.1 Hardware
3.1.1 Hardware analysis and planning based on requirements
3.1.2 Select vendor and purchase hardware
3.1.3 Install and configure hardware along with software
3.1.4 Milestone: Hardware and software installed done
3.2 Software requirements
3.2.1 Prototyping
3.2.1.1 Customize web-based application from ABC corp.
3.2.2 Milestone: Prototype done
3.2.3 High level design
3.2.3.1 Website layout
3.2.3.2 Milestone: high level design approved
3.2.3.3 Website content
3.2.3.3.1 Game rental descriptions
3.2.3.3.2 Payment plans
3.2.3.3.3 FAQ and help
3.2.3.3.4 Legal disclaimer
3.2.3.3.5 Login and profile
3.2.3.3.6 Game library page
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3.3 Coding
3.3.1
3.3.2
3.3.3
Detailed design
Milestone: Detailed design done and approved
Development
3.3.3.1 Game rental descriptions
3.3.3.2 Payment plans
3.3.3.3 FAQ and help
3.3.3.4 Legal disclaimer
3.3.3.5 Login and profile
3.3.3.6 Game library page
3.3.4 Execute unit testing
3.3.5 Milestone: coding done and deployed to test environment
3.4 Quality Assurance Testing
3.4.1 Create test plans
3.4.2 Create test cases
3.4.3 Execute integration testing
3.4.4 Execute regression testing
3.4.5 Execute load testing
3.4.6 Test summary
3.4.7 Milestone: Quality assurance testing done
3.5 Support Services
3.5.1 Configuration management documents
3.5.2 Training
3.6 Installation and Deployment
3.6.1 “Go Live’ plans
3.6.1.1 Work with Edsys on marketing plans
3.6.2 Deploy to production
3.6.3 Smoke test production
3.6.4 Milestone: Website ready for usage
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Gantt chart
E:\ITPM\Group As. 2\
CIS 615 C3 Task 3 Gantt Chart PDF.pdf
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Scope Verification Strategy
Introduction:
The purpose of this document is to formalize an acceptance of the project scope for the Video
Game Delivery project. To meet this acceptance, key stakeholders, such as the customer and
sponsor must review then sign-off on approved deliverables, change requests, and
recommended actions. If such deliverables are not accepted, it is generally the user or sponsor
to request changes that will call for corrective actions in the project.
Verification:
It is essential to consult with configuration management specialists because they are an
integral part of the overall project. It is their task to ensure products are completed and correct
by reviewing, identifying, and documenting any and all functional and physical characteristics
of the Video Game Delivery project’s products, record/report any changes, and to maintain an
audit for verification of conformance to the scope. It is essential to execute verification
procedures correctly in order to minimize the impact of scope changes in the project.
Please see figure 1 for scope verification process.
Key Inputs include:
 Project scope management plan
 Deliverables
 Project scope statement
 WBS
 WBS dictionary
Tools & Techniques:
 Inspection/Testing of deliverables to assure project satisfaction
 Auditing current deliverables/work results against project scope statement
 Signing off of scope verification process
Key Outputs include:
 Accepted deliverables
 Requested changes
 Recommended corrective actions
Figure 1
Scope
Verification
Inputs
Tools
Outputs
1. Project scope
management plan
2. Deliverables
3. Project scope
statement
4. WBS
5. WBS dictionary
1. Inspection/Testing
2. Auditing
3. Sign off
1. Accepted
deliverables
2. Requested
changes
3. Recommended
corrective actions
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Change Control Strategy
One of the components of the overall project management plan is the change control strategy,
which is a formal documented process that is crucial to create and maintain when changes to
the official project documents need to be made. The change control strategy requires a change
control board, which usually includes the project manager, sponsor and other managers from
different departments (marketing, sales, etc.) and vendors to be involved in the process, along
with configuration management. All changes will be communicated among the board
members and team members via e-mail, cell phone, and the Web.
The following items should be included to ensure change control planning and management
are accounted for throughout the life of the project:




Change control management plan
o Requirements
o Schedule
o Budget
o Project status report
Change request form includes the following:
o Project name
o Date request submitted
o Title of change request
o Change order number
o Submitted by (name and contact information)
o Change category
o Description of change requested
o Events that made change necessary or desirable
o Justification for change
o Impact of proposed change
o Suggested implementation once approved
o Required approvals
Change control log
o Summarizes the list of current change requests and provides the information
necessary for project status reporting
o Enables prioritization of change requests
o Logs the historical representation of each change request
Communication plan
o Recurring meetings
o Notification plan
o Performance reports
The scope for this project has been outlined and the project justification states that due to the
market research this project will meet untapped customer needs once launched, close to 12
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months from start date with key milestones already set. Initial estimates for this project
consists of $500,000 budget with half of which must be utilized for hardware and the
outsourced software and consulting services. Important deliverables listed in the project
deliverables will be created and distributed as promised. If any changes to the project are
realized, the project manager will take the responsibility to follow the appropriate change
control process in ensuring that the change is identified, the impact is analyzed, and the key
stakeholders are communicated with.
Since the Video Game Delivery project will receive assistance from ABC Corp. for
developing a Web-based application, and from Edsys consulting firm for the creation and
implementation of a marketing strategy, the project manager will ensure that key members
from these companies along with the project sponsor are aware of any changes that arise and
kept in loop throughout the life of the change control period and the entirety of the project.
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