Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
Software Technology Parks of India
TENDER FOR PROCUREMENT OF INTERNET BANDWIDTH
(Tender No: STPI/HQ/PDC/02/065 dated 20th Sept 2010)
BID CLARIFICATIONS
&
Amendments
SOFTWARE TECHNOLOGY PARKS OF INDIA
Dept of Information Technology,
Ministry of Communications and Information Technology) Government of India
ELECTRONICS NIKETAN,
6, CGO COMPLEX, LODHI ROAD,
NEW DELHI-110003 INDIA
TEL: +91 11 2430600/24362812
FAX: +91 11 24364336, 24363436
Page 1 of 9
Software Technology Parks of India
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
Sl. No. Clause Section
1
2
3
4.
Section-I
Section-II,
Clause no.18.1
Section II,
Clause No.29.1
Section-II,
Clause 29.1
Page 2 of 9
Tender Clause
STPI’s Clarifications
Clarifications asked
Due to Common wealth Games bidders are
requested to extension of bid submission
date for one week.
No change in bid submission
date
Bids must be received by the purchaser at the
address specified under clause 17.2 not later
than 15:00 hrs of 6th Oct 10
The bid submission date is 12th Oct 10 up to
15:00hrs as per the section-I. Please suggest
the final date of submission and please
indicate this date refers to which submission
Noted, It is typographical error.
It should be read as 12th Oct
2010 up to 15:00 hrs.
Subject to clause 30 (Section II) -----------price
1. L1 will be decided upon the E1 price which
L1 for General locations (Table
table from section VI(part II) i.e. whether is
A) and Other locations (Table
Table A or Table B or is both Table A +
B)
shall
be
evaluated
Table B.
separately.
2. The L 1 supplier should also get the
preference to choose the location.
Kindly refer Clause 29.9 of
Section-II
NIT bid submission date
L1
For two/three successful bidders, the purchaser
shall try to ensure that L1 supplier shall be given
overall 55-65 % of order, L2 supplier 25-35 % of
order and L3 supplier 0-20 % of order, If L2 and
L3 supplier matches the L1 price.
The entire BW shall be divided among 3
successful bidders or 2 and what is %age
allocation. We understand L1 Max allocation
is 65% whereas rest should be limited to
some numbers. Pls confirm as the total is
beyond 100% plus. Also mentioned the
minimum commitment quantity for L3
Software Technology Parks of India
The clause is amended as
under:
For
two/three
successful
bidders, the purchaser shall
try to ensure that L1 supplier
shall be given overall 55-60 %
of order, L2 supplier 25-30 %
of order and L3 supplier 20-10
% of order, If L2 and L3
supplier matches the L1 price.
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
5.
6.
7.
Individual Purchase orders shall be placed on
the Supplier/s for each of STPI centre as listed
at Section-X, which needs bandwidth during the
proposed period of one year. Service
Section II,
corresponding to each of such purchase orders
Clause No.: 29.7
shall be covered under separate Service
Contracts, each of which valid for a period of
one year from the date of service delivery.
STPI shall invite the rates in the following
manner:
Bidder has to quote Basic Unit Price per E1 per
month for first six months. Rate for the next six
months shall be 90% of the rates finalized for
the first six months.
Rate finalized for the second six months shall be
applicable for the existing Bandwidths and new
requirements.
The prices being quoted at the time of tender
are most competitive prices, price should
remain firm for a period of 1 year. Bidder
request to remove the 6 monthly price
revision clause.
After the finalization of the tender the existing
Section II ,
BW service at old rates shall either be
Clause No.. 29.9 terminated or renewed at the new finalized price
(as the case may be).
Please clarify on the prices for the circuits
which are < 1Year old from previous
contract?
Section-II,
Clause 29.6
8.
Section –II,
Clause 29.11
Prices to be quoted separately for general
locations and other locations as per the format
of price schedule described.
9.
Section II,
Clause
No.:29.12
Price bid shall be evaluated separately for other
locations and lowest finalised bidder in this
category will be placed 100% order, if found
feasible for all locations
Section II,
Clause No 30
PURCHASERS’S RIGHT TO ACCEPT ANY BID
AND TO REJECT ANY OR ALL BIDS –The
Purchaser reserves the right to accept or reject
any bid, and to annul the bidding process and
reject all bids, at any time prior to award of
10.
This means any new circuits delivered
against this contract and are < than one year
Old after one of year of the contract will
remain valid at the same price till One Year
is over for that respective ckt.?
Page 3 of 9
Pls clarify weather, Bidder is required to
submit price for individual places occurring in
general location and other location list.
Similarly can STPI provide a tentative
requirement of bandwidth at different
locations.
This implies that there will be L1 one for
general location and another for other
location. Pls clarify.
Pls clarify that if none of the bidder is feasible
for all locations, what will be the criteria on
which contract will be awarded
Agreed to the clause; However STPI needs
to confirm the reason for rejection of bid
Software Technology Parks of India
Kindly refer Clause 29.9 of
Section-II
No change in respective
clause.
The clause is self explanatory.
The clause is self explanatory.
The clause is self explanatory
The clause is self explanatory.
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
contract without assigning any reasons
whatsoever and without thereby incurring any
liability to the affected bidder or bidders on the
grounds of the Purchaser’s action.
The clause may be read as, :
11.
Section –III,
Clause No:7.0
12.
Section –III,
Clause No:8 (i)
13.
Section –III,
Clause No:8 (iii)
14
Section III,
Clause No.-10
The physical connectivity for International
Internet bandwidth should be completed within 6
weeks from the date of placement of Purchase
Order.
Proposed Timelines:
a) For RFS (Ready For Service) sites shall
be 6 weeks from the date of receipt of P.O.
b) For Non RFS and difficult sites (especially
for the sites in J& K & NE) time lines shall be
mutually discussed and agreed based on the
feasibility assessment.
Payment shall be made on quarterly in advance
basis subject to submission of the Bank
Guarantee of equal amount and valid for a
period of One Year. The payment of the first
quarter shall be made only after successful
testing/commissioning of the service.
The payment will be made based on each
site delivered, accepted and invoice
generated. Pls suggest.
Payments shall be made by respective center
The purchaser may, at any time, by a written
order given to the supplier, make changes within
the general scope of the contract in any one or
more of the following:
a) The place of delivery; or
15
Section III,
Clause 12.1
Page 4 of 9
b) The services to be provided by the supplier.
DELAYS IN THE SUPPLIER’S
PERFORMANCE------The cancellation/short
We request the payment shall be centrally by
STPI-HQ or single designated authority
instead of the respective centres from
multiple locations
Suggestion : STPI shall intimate within 2
weeks from the date of P.O for any change in
site/service for the sites which are not ready
for service; as the service provider need to
invest substantial capex in order to make the
site ready for service. Therefore any change
in location after P.O/cancellation after service
provisioning shall attract 2 quarters rental.
We request this clause to be amended like
this “In case of delay in delivery due to the
Software Technology Parks of India
The physical connectivity for
new Internet bandwidth circuit
should be completed within 6
weeks & up-gradation should
be completed within 3 weeks
from the date of placement of
Purchase Order.
However, for other location
sites (especially for the sites in
J& K & NE) time lines shall be
mutually
discussed
and
agreed based on the feasibility
assessment.
No change in clause.
No change in clause.
No change in clause.
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
closing of the order shall be at the risk and
responsibility of the supplier and purchaser
reserves the right to purchase balance
unsupplied item at the risk and cost of the
defaulting bidders.
For late delivery of Services
16
17
18
19
Section III,
Clause No.:14.2
Sec-III
Clause 26
Section III,
Clause No.:14.3
Section III,
Clause No.:15
Page 5 of 9
Should the supplier fails to deliver the services
or any consignment thereof within the period
prescribed for delivery, the purchaser shall be
entitled to recover TWO week service charges
for each week of delay of the value of the
delayed supply unless the purchaser is satisfied
with the explanation offered by supplier.
Termination Clause: purchaser can terminate
the service agreement by giving one month
notice in advance to supplier. In case, the bidder
stops service without notice, STPI has right to
revoke the bank guarantee.
Quantum of liquidated damages assessed and
levied by the purchaser
shall be final and
not challengeable by the supplier.
Force Majure
reason attributable to service provider STPI
may impose LD and in case of extreme
situation STPI may cancel the undelivered
portion of the order without assigning any
financial liability.”
We request this clause to be _mended to
incorporate following:- For any delay in
delivery due to reasons attributable to bidder
,bidder agrees to pay a penalty equal to
0.25% per week of delay, subjected to a
maximum of 2.5% of annual recurring
charges applicable on undelivered portion of
the contract.
No change in clause.
No change in clause.
Bidder requests STPI to complete one year
No change in clause.
of service period. However STPI may
terminate the contract after 1 year of by
giving 1 month notice.
The quantum of proposed LD by STPI will be
mutually discussed and agreed upon with the
Service as per the LD clause mentioned
above.
Bidders request STPI to add the following :
Neither Party will be liable for any delay or
failure in performance under the agreement
resulting from acts beyond the control of
such party , including without limitation acts
of God, acts or regulations of any authorities
or international authority, war or national
emergency, whether declared or undeclared,
terrorism, accident , fire lightning , equipment
failure, computer software malfunction or
design defect, electrical grid/power failure,
telecommunications line or submarine cable
failure, acts or omissions of the other
telecommunications providers, riots, strikes,
lock-outs, industrial disputes (whether or not
involving a party’s employees) or epidemics
Software Technology Parks of India
No change in clause.
No change in clause.
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
of infectious diseases.
In the event of Purchaser terminates the
contract in whole or in part, pursuant to clause
16, the Purchaser may procure, upon such
terms and in such manner as it deems
appropriate, goods similar to those undelivered
and the supplier shall be liable to the Purchaser
for any excess cost for such similar goods.
STPI may terminate the contract in whole or
in parts, pursuant to clause 16, without
assigning any financial liability on the bidder.
No change in clause.
20
Sec-III
Caluse16.2
21
Section IVClause No. 2.2
Submission of performance reports to STPI
It will be given on request basis
No change in clause.
22
Section IVClause No. 3.2
Adhoc and scheduled reports required by
Regulatory Authorities (i.e.TRAI etc) and MIS
reports as per requirement of STPI shall also be
Generated. The supplier is expected to furnish
necessary information about the service being
offered this may be necessary for STPI to meet
the regulatory requirements.
Please suggest which reports are required by
STPI.
The bidders required to submit
the reports as and when
required by TRAI in required
format.
23
Section V,
Clause No.:3.2
Microwave last mile links shall be established
upon prior approval from STPI and all such links
shall be given a relaxation in the latency up to a
maximum of 30 ms and uptime up to
0.5 %.
We suggest the assured link uptime
required? Is it 99.5% or 99% in case of
microwave?
Termination of the bandwidth on GE/STM4/STM-1/DS3/E1/FE /V.35 interfaces would be
done at the STPI gateway routers in respective
STPI locations across the country.
24
Section V,
Clause No.:2
The following shall be standard Interfaces:
V.35 interface, E1-G.703 Balanced/unbalanced
DS3- Copper Unbalanced
STM-1 G.703 Electrical Interface
Ethernet / Metro-Ethernet/ Fast Ethernet (Full
Duplex) /Gigabit Ethernet
STPI has asked for V.35 Interface, which
required additional hardware. However the
commercials sheet does not demarcate for
additional hardware cost. We request you to
please provide additional column space for
quoting the V.35 hardware cost? Also the
price quote asked for is the basic unit price of
E1. Please suggest
No change in clause
No change in clause.
Kindly refer clause 3 of
Section-V
The above Interfaces are to be provided as per
Page 6 of 9
Software Technology Parks of India
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
the requirements of STPI
25
26.
27
28
Section V,
Clause No.:3.3
Section V,
Clause No.:4.1
Section V,
Clause No.:4.2
Section V,
Clause No.:4.3
Page 7 of 9
Supplier has to provide the load balancing
configuration as per the requirement of STPI
with multiple links.
The minimum guaranteed throughput shall be
99% while the other service parameters like
Latency, Packet loss shall be measured at a
maximum of 90 % loading only.
Service Availability: - The International
Bandwidth provider shall guarantee that the
services will be available for 99.5% or better, of
time averaged over a period of 30 days with
reference
to
each
parameter
Namely
Throughput, Round Trip delay & Packet loss.
Non Conformance to the limits of any of the
parameters shall be counted towards service
unavailability.
Table A
Latencies
Please clarify on the service provider scope
of work for load balancing configuration, as
all the hardware equipment including
terminating CPE routers are being provided
by STPI only.
Throughput is data transfer rate= (total
data/time taken). Throughput cannot be
measured with historical reports. In this
regard TRAI propose performance degrade
after 80% loading of the port. The
guaranteed throughput can never be 99%
and hence we suggest relaxing this clause &
making it to 95% and with a loading of 80%
only.
We suggest that the service will be available
for 99.5% or better of time averaged over a
period of One quarter.
we are comply with all the latencies ask for
up to our peering for the corresponding
locations
Software Technology Parks of India
The bidder should be able to
support and configure loading
balancing configuration in his
respective ISPs router as per
the requirement of STPI.
No change in clause
No change in clause
The clause is self explanatory
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
29.
30.
Section V,
Clause No.:4.5
Section V,
Clause No.:4.7
The average packet loss on the circuits should
be less than 1%. It shall be measured by
computing the percent packet loss of one
thousand pings (with acknowledge for each
previous packet received) of sixty four bytes
each. This confirmed packet loss is the
measurement of packet loss from STPI router to
the router of Internet backbone tier-I carrier in
USA/Europe/Australia/other Asia-Pac countries.
Packet loss is desired to be measured online
using relevant software tool and online reports
are expected.
4.7 The distinction between Service Availability
and Service Outage shall be made as per the
parameters
in
the
Table-B
below:
Table-B-----------------Through put ≥ 99% of the
contracted Bandwidth
Penalty
for
Service
1. We suggest that the packet loss should be
measured from the STPI router till the edge
router
at
the
ISP
end.
2. STPI will be measuring the Packet loss
himself or SP shall be measuring from STPI
router onwards and providing report. IN case
SP to measure and provide report STPI to
provide the SNMP access of CPE router and
CPE router shall support IP SLA features.
Throughput is Data transfer rate = (total
data/time taken) Throughput cannot be
measured with historical reports. in this
regard TRAI guidelines are enclosed (plz
refer to page no-9). TRAI propose
performance degrade after 80% loading of
the port. The guarantee throughput can
never be 99% and hence we suggest to relax
this clause & make it to 95% and with loading
of 80% only
The clause is self explanatory
The clause is self explanatory
Degradation
Service
Parameter
31.
Section V,
Clause No.:5
Service
Level
Credits
Compliance
≥ 99.5%
No credit
< 99.5% & ≥ 98.5% ‘X’ x n, where n=2.5
Link
Availability
‘X’ x n, where n=2.5 & ‘X
< 98.5 % &≥ 97.5%
/Throughput
‘x m where m=2
/ Round trip
‘X’ x n, where n=3 & ‘X ‘x
< 97.5 % & ≥ 96.5%
latency/pack
m where m=3
et loss.
‘‘X’ x n, where n=4 & ‘ X’ x
< 96.5% & ≥95 %
( to be
m where m=4
assessed
STPI shall have right to
on
terminate the service or
quarterly < 95%
impose financial credits as
basis)
under: 10% of monthly
recurring charges.
In case of service credit “X” is down time in minutes & In case of
financial credit “X” is down time cost. on quarterly basis.
The financial credit would be up to 5% of the
monthly rental charges . Service uptime shall
be measured on average basis over a period
of one quarter. Bidder request STPI to
consider only Financial credit for penalty
against the SLA.
No change in clause
‘X’ x n is the Service Credit in minutes and
‘X’ x m is the Financial Credit in Rupees
Page 8 of 9
Software Technology Parks of India
Confidential
Tender no. STPI/HQ/PDC/02/065 dated 20th Sept 2010
Procurement of Internet Bandwidth for STPI
32
33
34
The bidder should able to
support
IPv6
traffic
on/through his network
Section V
Clause 6.9
(New Clause )
During any instance of service outage, for the
Section V,
purpose of availability calculation, the duration
Clause No:6.1.1c) of corresponding trouble ticket shall be
considered
Pls. Clarify that if there is an issue with STPI
end, what is the significance of trouble tickets
The clause is self explanatory
The termination details at the level of router port
at International peering points should be
submitted along with technical bid. Remote......
Pls clarify that what is the significance of
details of router port of peering router---
To measure latency and other
SLA parameters mentioned in
tender.
Section V,
Clause No.:6.6
35
Section V,
Clause No.:6.7
The bidders shall provide access to web-based
tools, which will allow monitoring.......
36
Section-1
Clause 1.4,1.5
Bidders Eligibility Criteria
CVD Ram Prasad
Director STPI-Noida
Page 9 of 9
S.R.Subramaniam
Jt.Director, STPI-Bangalore
Since this is an unmanaged Internet network,
and STPI CPE is under our control; proactive
monitoring and packet drop etc are not
technically possible to provide with web
portal
Bidder requested to amend or relax the
bidder’s eligibility criteria by allowing the
bidders
to
consortium/MOU
with
ILD/NLD/ISP License operators in India.
Avadhesh Kumar
Jt.Director, STPI-HQ
Software Technology Parks of India
The clause is self explanatory
No change in clause
P N Saxena
SFO STPI-HQ
Kiran Kumar
Dy.Director, STPI-HQ
Confidential