BUSINESS PROCESS MANAGEMENT:
AS ACCURATE AS SWISS WATCH
5 – 6 June 2007
Le Meridien Villon Hotel, Vilnius
PROF. LUIS SOLIS
Instituto de Empresa Business School, Spain
College of Business Administration, University of Toledo, USA
Trained and consulted: GENERAL ELECTRIC, DEUTCHE TELEKOM,
PROCTER & GAMBLE, PHILLIP MORRIS, PFIZER, HEINEKEN, TELEFONICA
DATA, GENERAL MOTORS, ACCENTURE, SAP, AIRBUS, SKANDIA and others
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KEY ISSUES
Business Process Management in Services and Manufacturing
 Process Design and Analysis
 The Little Principle
 Transformation Processes in Manufacturing and Services
 Processes Taxonomy in Services
 Process Mapping
Lean Services
 Lean Principles: Lesson from Manufacturing Operations
 Removing Waste from Services
 Flow Time Efficiency
Quality Management Principles and Service Excellence
 Present and Future Trends in Customer Satisfaction
 The Hall of Fame and the Hall of Shame
 Quality Management Framework: Global Practices
 Service Excellence: Lessons from the best
Supply Chain Management Models: Network Process Management
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The Internetwork Competition Paradigm
Supply Chain Management Model
Drivers of SCM Adoption
Barriers to SCM Implementation
The Service Supply Chain: Future and Trends
 The Fourth Revolution
 The i-Pod Generation
 The Changing Nature of Workplace
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“I’m not only working on research models but I’m also
working with business and the real world”
LECTURER
Professor Luis Solis, Harvard Business School graduate, is currently a Chair of the Process
Management Department at Instituto de Empresa. Before, he held professorships at College of
Business Administration, University of Toledo, USA and Monterey Institute of Technology,
Mexico.
It comes as no surprise that Luis Solis has gained a number of teaching awards and is welcomed
as a trainer and consultant in leading multinational companies and a visiting professor at business
schools in the USA, France, UK, Belgium, Spain, Portugal, China, Colombia, Guatemala, El
Salvador, Costa Rica and many other.
When he teaches courses in service operations and operations management, Prof Solis is drawing
upon a vast pool of knowledge and experience gained by working with a wide range of
companies including FORD, GENERAL ELECTRIC, DEUTCHE TELEKOM, PROCTER
& GAMBLE, PHILLIP MORRIS, PFIZER, HEINEKEN, ALMIRALL, JOHN DEERE,
TELEFONICA DATA, UNION FENOSA, PEMEX, GENERAL MOTORS,
ACCENTURE, SAP, GRUPO SONAE, DAIMLERCHRYSLER, AIRBUS, SKANDIA,
IBERDROLA, SCH and others.
He also leads and participates in research initiatives such as Success Factors in Strategic
Alliances in Supply Chains in the Spanish Industry, An Empirical Study of Techno-Stress and its
Impact on Business Performance and Knowledge Management and New Product Development
in the Supply Chain. And he has published his work in journals such as Total Quality
Management, the Journal of Quality Management and the International Journal of Technology
Management.
“I always use my research findings in my class,” professor says and explains that he uses
selected cases, exercises and videos to create an environment where executives have to think
about the implications of the concepts they study.
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8.30
9.00
9.00 – 10.30
10.30 – 10.45
10.45 – 12.30
12.30 – 13.30
13.30 – 15.00
15.00 – 15.15
15.15 – 17.00
17.00
AGENDA OF THE SEMINAR
Registration (1st day)
Start of the seminar
Session one
Coffee Break
Session two
Lunch
Session three
Coffee Break
Session four
Networking with a glass of wine (2nd day)
LANGUAGE OF THE SEMINAR
The seminar is conducted in English with simultaneous translation into Lithuanian.
Seminar participants receive a complete package of seminar material in English and Lithuanian.
COST OF THE SEMINAR & CONFIRMATION OF PARTICIPATION
Fee for the two-day training is 2 900 Litas per person.
Two people from the same company - 5% discount
Three or more people from the same company - 10% discount
Please send your filled out registration form by June 1st by fax: +370 5 248 72 49, or e-mail:
info@bmi.lt You may also register online at www.bmi.lt/procesai
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