2007-2008
Faculty/Staff Technology Guide
brought to you by
Learning Resources & Technology Services
The Faculty/Staff Technology Guide
Supported by:
Learning Resources & Technology Services – lrts.stcloudstate.edu
Learning Resources and Technology Services (LR&TS) is the comprehensive campus-wide information
organization at St. Cloud State University. LR&TS integrates information and technology resources to
provide a wide range of state-of-the-art services for a diverse group of patrons, including students,
faculty and staff. LR&TS encompasses the library, academic computing, media and network operations,
instruction-related training, technology services and equipment.
The technology services division of LR&TS provides campus-wide computing support, networking services,
e-mail, the HelpDesk, the Computer Store, instructional television and video conferencing operations, as
well as installation and support for over 135 electronic classrooms and maintenance/operation of 625
computers in the Miller Center and 24 other General Access computer labs/areas across campus.
HuskyNet – huskynet.stcloudstate.edu
HuskyNet, short for Husky Network, provides St. Cloud State University students, faculty and staff with
e-mail, personal file and Web space, distance and online learning tools, wireless Internet and access
to other technology resources.
Center for Information Systems – www.stcloudstate.edu/infosystems
The Center for Information Systems provides information technology support in the areas of programming
and reporting for university information systems, technology and software training, computer hardware
and software technical support, telephone and voice mail services, and test scoring services.
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Faculty/Staff Technology Guide 2007-2008
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Table of Contents
What’s New at SCSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
SCSU Web redesign • Virtual Lab (pilot project) • Microsoft Office
2007 • Technology Support Line • SCSU Bulletin Board
Help and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
College Technicians • HelpDesk • SCSU Computer Store •
Technology Support Line • InforMedia Services • Center for
Information Systems • Quick Help Contacts
HuskyNet Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
HuskyNetID • Network Connections • File and Web Space •
E-mail • E-mail listservs
Computing Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Labs • Software and Requests • Safe Computing • Spam,
Abusive E-mail and Phishing
Instructional and Multimedia Tools . . . . . . . . . . . . . . . . . . . . . . . 6
Desire2Learn • Electronic Classrooms • Multimedia Support • Web
and Video Production
Library Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ask a Librarian • Library Instruction • QuickStart Tools • Special
Collections • Checkout Equipment • Reserves/E-Reserves •
Interlibrary Loan • Online Journals • Photocopying Services
Additional Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Statistical Consulting and Research Support • Telephone Support
Services • Test Scoring
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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Faculty/Staff Technology Guide 2007-2008
What’s New at SCSU...
SCSU Web site redesign
Microsoft Office 2007 on campus
St. Cloud State University announces its redesigned Web
site located at www.stcloudstate.edu.
Microsoft Office 2007 is now available on most campus
Windows computers. It includes Word, Excel, Outlook,
PowerPoint, Publisher, Access and InfoPath as well as two
new programs:
• OneNote – An electronic note-taking program
• Groove – A collaboration program that provides a space
to help teams work together, both online and offline
Microsoft Office 2007 for Windows is also available
for purchase from the SCSU Computer Store at reduced
prices for your home computer. For more resources and
information on Microsoft Office 2007, visit
huskynet.stcloudstate.edu/software/office2007.
Technology Support Line: 308-TECH
SCSU’s redesigned Web site reflects the global campus vision
The redesign comes as a part of the new marketing campaign, “What’s Your World?” which was developed to
reflect and convey the university’s global vision.
As a part of this redesign, Learning Resources & Technology
Services wants you to know that you now have easy access
to both our library (lrts.stcloudstate.edu/library) and technology
(huskynet.stcloudstate.edu) services through direct links located
in the upper-right corner of every SCSU Web page.
The Virtual Lab: remote access to software
The Virtual Lab is a pilot-project that provides remote access
to software from any computer with an Internet connection
and a HuskyNetID. SCSU students, faculty and staff can use
software in the Virtual Lab 24 hours a day, 7 days a week
from any location without the additional cost or inconvenience usually associated with software accessibility.
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Many software programs are available through the
Virtual Lab, including Microsoft Office and Adobe (Macromedia) applications. These programs appear as if they
are running on your desktop, recognizing all keyboard
strokes and mouse clicks. For more information, or to try
out the Virtual Lab, visit huskynet.stcloudstate.edu/virtuallab.
Now you can dial a single phone number to access a
variety of St. Cloud State technology services. Just call
308-TECH (8324) anytime you have a technology related
question or problem. Our automated system will direct you
to someone who can help you with general computing support, campus computer labs, the Computer Store or library
services. You can still reach each service area by dialing
the individual number if you prefer, but for a convenient,
easy-to-remember solution for all of your technology needs,
dial (320) 308-TECH.
SCSU Bulletin Board coming soon
Look for more information this fall on the up coming SCSU
online bulletin board. This program will allow faculty and
staff to post and view listings such as announcements,
events, for sale items, free items and employment opportunities. Users will also have the ability to subscribe to and
customize an e-mail alert, which is sent out when new posting activity occurs within the category(s) you are interested.
Visit huskynet.stcloudstate.edu for project updates.
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Faculty/Staff Technology Guide 2007-2008
Help and Training
Technology Support Line If you are unsure who to contact or
don’t have direct contact information, dial the Support Line
at 308-TECH (8324). It’s an easy number to remember and
can help you get connected to the right person.
Training
InforMedia Services (IMS) and Center for Information Systems (CfIS)
IMS and CfIS work together to offer technology training
and workshops to faculty, staff and students. Training is
designed to provide the skills necessary to utilize the technology resources available at St. Cloud State.
In addition, IMS also provides one-on-one, e-mail and group
technology support for programs such as Desire2Learn,
SPSS and Mini-tab.
CfIS offers its training in a group training lab environment
as well as on an individual basis, with custom training
available based on special requests.
The James W. Miller Learning Resources Center is home to Learning
Resources & Technology Services.
HELP AND TRAINING
St. Cloud State University provides you with several means of
technology training and assistance.
Support
College Technicians
Quick Help Contacts:
College Technicians (contact the HelpDesk, 308-2077)
Web: huskynet.stcloudstate.edu
HelpDesk • MC B43 • 308-2077
E-mail: helpdesk@stcloudstate.edu
Web: huskynet.stcloudstate.edu/helpdesk
Technology
Support Line
308-TECH (8324)
SCSU Computer Store • MC B42 • 308-4944
E-mail: computerstore@stcloudstate.edu
Web: computerstore.stcloudstate.edu
Each college and some departments
have technicians available for computer problems.
Contact the HelpDesk for more information.
InforMedia Services • MC 204 • 308-2069
E-mail: informedia@stcloudstate.edu
Web: ims.stcloudstate.edu
HelpDesk
Center for Information Systems • CH 366 • 308-2065
E-mail: infosystems@stcloudstate.edu
Web: www.stcloudstate.edu/infosystems
Consultants are available to answer your general technology questions and troubleshoot problems. The
HelpDesk is a resource for students, faculty and staff, on
and off campus.
SCSU Computer Store Need
help buying a computer? Visit
the SCSU Computer Store in the basement of the Miller
Center (B42). The SCSU Computer Store sells computers,
printers, disk drives, software and more.
Instructional Technology & Infrastructure Services
• MC 118 • 308-4825
E-mail: itis@stcloudstate.edu
Web: huskynet.stcloudstate.edu/departments/itis
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Faculty/Staff Technology Guide 2007-2008
HuskyNet Basics
Network Connections
HuskyNet E-mail
HuskyNetID
E-mail access
HuskyNet is the name of SCSU’s technology network.
Through use of your HuskyNetID (username), you can access your HuskyNet
e-mail, personal file
and Web space, distance and online learning tools, wireless Internet and other
technology resources.
You are provided access to HuskyNet e-mail for university
and academic use. E-mail, contacts and calendars are accessible through Microsoft Outlook, Outlook Web Access
(OWA) or Entourage (for Mac) on campus and through
OWA off campus. A university contact list is available
within HuskyNet e-mail for quick reference to offices and
phone numbers. You can send e-mail attachments as large
as 10 MB and store up to 200 MB in your account.
Web: huskynet.stcloudstate.edu
Wired
Web: huskynet.stcloudstate.edu/opendatajacks
SCSU has several hundred open data jacks on campus.
These data jacks provide laptop users with the ability to plug
in and use campus network resources and the Internet.
Wireless
Web: huskynet.stcloudstate.edu/wireless
Faculty and staff have access to the growing wireless
network at SCSU, which covers virtually 100 percent of
campus. Please contact the HelpDesk for help configuring
your connection.
Dial-up
Web: huskynet.stcloudstate.edu/dialup
As an employee, you have access to dial-up service, accessible through a local call in St. Cloud and surrounding areas,
as well as the Twin Cities and other Minnesota locations.
Web: huskynet.stcloudstate.edu/email
HuskyNet e-mail is an official means
of communication to students at St. Cloud
State University. Faculty and staff can use it for
instructional purposes and expect that students will
check their HuskyNet e-mail on a regular basis.
E-mail lists
Web: huskynet.stcloudstate.edu/email
SCSU offers listserv services to faculty, staff and student organizations. Similar to newsgroups or forums, listserv messages are transmitted via e-mail and are only available to
individuals subscribed to a particular list. SCSU currently
provides two university lists (below), and will soon offer a
third bulletin board option, similar to the existing lists.
SCSU-Announce This electronic list serves as a resource for
File and Web Space
You receive 700 MB of personal network file and Web
space. The secure space is accessible from both on- and
off-campus through a variety of methods. In addition to
saving files, you can publish your own Web site. Your site
is automatically added to the list of Faculty/Staff Web
sites accessible through the main SCSU site. To learn more
about file and Web space, go to huskynet.stcloudstate.edu and
click on the “File/Web Space” link.
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SCSU faculty, staff and administrators to communicate
announcements that reflect the professional nature of
their work environments.
SCSU-Discuss This
list supports communication between faculty, staff and administrators by disseminating messages
created in the spirit of civil discourse. Items may include,
but are not limited to, academic topics, opinion pieces,
university policy, issues, surveys, and postings intended to
inspire discussion.
SCSU Bulletin Board More information coming Fall 2007. See
“What’s New at SCSU...” on page one for more details.
Faculty/Staff Technology Guide 2007-2008
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Computing Resources
Computer Labs
St. Cloud State University has more than 50 computer labs
available for students to use on campus. Some computer labs
are open to all students (General Access labs), whereas
others have certain restrictions (Curriculum-Related
labs). SCSU is also piloting the Virtual Lab which provides remote access to software from any computer with an
Internet connection and a HuskyNetID. For a complete list of
labs and more information, visit huskynet.stcloudstate.edu.
Safe Computing
Safe practices
Web: huskynet.stcloudstate.edu/protectu
Antivirus software: SCSU
provides Symantec AntiVirus for
Windows and Symantec’s Norton AntiVirus for Macintosh for current faculty, staff and students. You can download and install it on your home computer by going to
the Web address listed above.
Software updates: Install all available system and software updates to help keep your computer safe.
Software
You have access to many software programs at SCSU. If you need
assistance with your current software, contact your college technician
or the HelpDesk. In addition, the SCSU Computer Store can assist you
with purchases for your home computer.
Requests
Web: huskynet.stcloudstate.edu/software/labrequests
The software requests process is available to allow faculty
and staff an opportunity to request applications to be placed
on the General Access computers on campus. Requests are
taken on a bi-annual basis.
Backups: Backup your data by saving to your HuskyNet file
space. For short-term backups, you can save to a flash
drive or memory stick.
Password protection: Change your password frequently to help
protect you from identity theft and unauthorized access to your
personal information.
A secure password should include:
• Letters, numbers and special characters
• No recognizable dictionary word
• At least six characters
• Use of upper and lowercase letters
Spam, abusive e-mail and phishing
Web: huskynet.stcloudstate.edu/protectu
SCSU provides protection from unsolicited e-mail, also
known as spam and junk e-mail. When you receive spam,
send the unopened message to spam@stcloudstate.edu, and
system staff will attempt to block future e-mail from that
address. HuskyNet staff can work with you to reduce the
amount of spam you receive.
Abusive e-mail:
St. Cloud State University provides a variety of computer software and
hardware technologies across campus to meet your needs.
If someone is sending threatening e-mail
to you, contact the SCSU IT Security Coordinator at
itsecurity@stcloudstate.edu or (320) 308-3091. If you feel the
threat is immediate or life-threatening, contact Public Safety
(320) 308-3333 or your local police.
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Faculty/Staff Technology Guide 2007-2008
Instructional & Multimedia Tools
Phishing: A form of spam, phishing is a criminal activity
involving fraudulent e-mail messages sent in an attempt
to obtain your account information such as credit card
and banking records. E-mails are usually written under
the guise of “protecting” you by asking for “confirmation”
or “verification” of personal and/or account information.
However, please note that legitimate businesses will never
ask you for personal or financial information via e-mail.
Instructional and Multimedia
Technologies
Desire2Learn (D2L)
Web: huskynet.stcloudstate.edu/d2l
Desire2Learn (D2L) is SCSU’s course management system that
can be used to create and distribute elements of your courses
online. To use D2L, you will first need to request that a course
be created for you. Once your course request is processed,
you can log in and begin your D2L course development.
Electronic Classrooms
Web: huskynet.stcloudstate.edu/eclassrooms
SCSU has more than 135 electronic classrooms that are
equipped with a computer, touch-screen audio-visual management system and multimedia equipment including a
projector, DVD/VCR combo and speakers.
Classroom Performance System and “Clickers”:
A Classroom
Performance System (CPS) is a wireless response system
that allows your students to interact with you electronically
by using a wireless response device (clicker) to answer
questions in real time with just the click of a button. Clickers are often used to take attendance, administer quizzes
and get instant feedback and class participation. Nineteen
classrooms at SCSU are equipped with a CPS, including
all classrooms with seating for 75 students or more. Visit
huskynet.stcloudstate.edu/clickers for more information.
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Multimedia/Web and Video Production
Web: huskynet.stcloudstate.edu/multimedia
Multimedia technologies at SCSU utilize audio and video
to provide interactive classroom experiences that are accessible to students both on and off campus, often 24 hours
a day. The following is a list of a few of these technologies
and resources available to you.
Multimedia Support
SCSU’s Instructional Technologies &
Infrastructure Services (ITIS) provides assistance with
graphic design, Web site support, video production,
CD/DVD duplication and electronic presentations.
Adobe Acrobat Connect
Acrobat Connect is an online Web
conferencing and collaboration tool. It provides multimedia capabilities that can be used for many activities such
as group work, online office hours and interactive classes.
MediaSite
MediaSite is a content distribution tool most often used to rebroadcast audio and video recordings of
courses, lectures and presentations online.
Podcasting Podcasting is the distribution of media-filled pro-
grams (podcasts) over the Internet. Podcasts can consist of
media such as audio, video and print files and are available for download and playback on personal computers
or portable media players (like iPods). You can subscribe
to podcasts, unlike simple downloads, and use a content software program (like iTunes or an RSS aggregator)
to automatically retrieve new content as it is published.
Video Conferencing and ITV This
technology allows two parties in different locations to interact with video and audio
capabilities, simultaneously. It is most commonly used at
SCSU between an instructor located in an ITV classroom
on campus and a classroom of students off campus.
Classes can be scheduled in one of more than 135 state-of-the-art
electronic classrooms at St. Cloud State University.
Faculty/Staff Technology Guide 2007-2008
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Library Technologies
Library Services
Library Resources
Web: lrts.stcloudstate.edu/library
The library is located on campus in the James W. Miller
Learning Resources Center. The following is a condensed
list of technology and other resources available to you at
the library.
Reference Desk (Ask a Librarian)
Web: lrts.stcloudstate.edu/library/researchhelp.asp
The Reference team can assist you with all your research
needs. In addition to in-person, e-mail and phone help,
watch for the Ask a Librarian online reference service
returning this Fall.
QuickStart Tools These
e-tools are available to assist faculty,
staff and students with planning, researching and writing
assignments.
• Assignment Calculator - Creates a step-by-step guide for
completing a research paper on time.
• Course QuickStart - Provides articles, books, databases,
Web sites and tips for completing an assignment based
on information specific to a certain course.
• RefWorks - Helps manage and format bibliographies in
seconds, and in any style (APA, MLA, etc.).
• Research QuickStart - Provides a list of article databases,
books, encyclopedias, Web sites and useful resources,
selected by librarians and based on your topic.
Library Instruction You
can arrange for a library instruction
session tailored to the research needs of your students.
Web: lrts.stcloudstate.edu/instruction/libraryinstruction.
Special Collections The Miller Center is home to several spe-
cial collections, including: State and federal government
documents, NASA Educator Resource Center, University
Archives, Multicultural Resource Center, Joan K. Blaska
Children’s Literature, and the Minnesota Educational
Media Organization equipment archive.
Circulation Desk
At the Circulation Desk, faculty and staff may check out
up to 150 library items at one time for 16 weeks. DVDs
and videos can be checked out for up to three weeks upon
request. Books can be renewed online by logging into your
borrowing record.
Equipment You
can check out equipment such as laptops,
projectors, screens, camcorders and digital cameras.
Reserves/E-reserves You can place select readings and other
materials on reserve for students at the Circulation Desk.
Interlibrary Loan
Web: lrts.stcloudstate.edu/library/guides/illrequest.asp
This service is available to order books and copies of articles
from other libraries. Contact the department for details.
University of Minnesota Special Privilege Borrower’s Card Contact
the Interlibrary Loan office to apply for this card.
Periodicals
You can access nearly 1,600 current periodicals on the Miller
Center shelves, and more than 13,000 journals online.
Photocopying Services Contact the Periodicals Desk for photocopying services.
Quick Library Contacts:
Web: lrts.stcloudstate.edu/library
Reference Desk • MC 140 • 308-4755
E-mail: askref@stcloudstate.edu
Circulation Desk • MC 130 • 308-3083
E-mail: circulation@stcloudstate.edu
Interlibrary Loan • MC 130 • 308-2085
E-mail: ill@stcloudstate.edu
Periodicals • MC 135 • 308-4758
University Archives • MC 314 • 308-4753
E-mail: archives@stcloudstate.edu
Multicultural Resource Center • MC 136/137• 308-6476
E-mail: mrc@stcloudstate.edu
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Faculty/Staff Technology Guide 2007-2008
Additional Support
Additional Services
Statistical Consulting and Research Support
Web: lrts.stcloudstate.edu/about/ims/statconsulting
Statistical Consulting and Research Support provides assistance to faculty, staff and students using statistics in research projects. Staff offer help with designing your survey
(both print and online), data entry, online survey collection
and statistical analysis. Individual consultation is provided
to assist you in interpreting your survey results. Workshops
are also offered to undergraduate students on Minitab
and SPSS software during Fall and Spring semesters.
Telephone Services
Web: www.stcloudstate.edu/telephoneservices
The Center for Information Systems (CfIS) provides assistance for ordering telephone equipment, setting up voice
mail services and desktop messaging. Vist the Web site for
contact information or to download training/instructional
documents.
Test Scoring
Web: www.stcloudstate.edu/testscoring
The Center for Information Systems (CfIS) provides a test
scoring service using a software package called examSYSTEM II. This service uses special forms that can be marked
to record answers to questions and then scanned to generate reports. The test scoring service is available during
normal business hours.
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Faculty/Staff Technology Guide 2007-2008
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Notes...
SCSU Computer Store
computerstore.stcloudstate.edu
Computers
iPods
Disk Drives
Software
Digital Cameras
Printers
and more ...
Miller Center - Basement (B42)
308-4944 • computerstore@stcloudstate.edu
Technology
Quick Contacts:
HuskyNet
huskynet.stcloudstate.edu
HelpDesk • 308-2077
huskynet.stcloudstate.edu/helpdesk
See more
inside! (pg.1)
Technology SupportLine • 308-TECH (8324)
SCSU Computer Store • 308-4944
computerstore.stcloudstate.edu
InforMedia Services • 308-2069
ims.stcloudstate.edu
Center for Information Systems • 308-2065
www.stcloudstate.edu/infosystems
Instructional Technologies & Infrastructure Services • 308-4825
huskynet.stcloudstate.edu/departments/itis
St. Cloud State University values diversity of all kinds, including but not limited to race, religion and ethnicity (full statement at
bulletin.stcloudstate.edu/ugb/generalinfo/nondiscrimination.asp).
TTY: 1-800-627-3529 SCSU is an affirmative action/equal opportunity educator and employer. This material can be made available
in an alternative format. Contact the department/agency listed above.