Case Study
Olive View-UCLA Medical Center
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NEC Corporation
www.nec.com
Olive View-UCLA implemented NEC’s UC for Business (UCB) within
Challenges (cont.)
its business office. An application with advanced contact-center
Olive View UCLA sought a converged solution that would provide the
functionality, UCB provides skills-based routing so that incoming callers
scalability needed for future expansion and allow gradual integration
are sent to the most appropriate department based on specific inquiry,
of the entire campus over time. “As organizations move forward with
appointment, accounts and language preference. UCB is helping
Voice-over IP (VoIP), they also need to preserve the investments
the hospital’s contact center be more productive and contributes to
they’ve made in peripheral systems and continue to interface with
improved service to patients and the community.
traditional analog technologies,” says Jon Walker, Los Angeles County
ISD systems engineer.
For its clinical staff, Olive View-UCLA deployed a robust, wireless
application by Vocera® to improve overall productivity, reduce decision
The hospital also sought a compatible wireless solution to maximize
latency, and enable more responsive patient care. The solution includes
communications, improve staff productivity and make processes more
lightweight, voice-activated, instant-communication badges that are
efficient.
worn by the staff. The Vocera software acts a central-command center,
controlling call activity and workflow. The hospital’s mobile solution also
Solution
includes NEC’s UNIVERGE SIP MH250 handsets and UNIVERGE Dterm
SP30 SoftPhones.
Olive View-UCLA selected NEC to design, install and manage the
entire project. “Having a single vendor to provide the full array of
Olive View-UCLA‘s wired and wireless networks are centrally managed
necessary hardware and software would streamline support for us,”
through the hospital’s LAN management and wireless control solutions.
says Brewster. “NEC was one of the few providers out there who could
Results
take us end to end.”
NEC installed a comprehensive, IP-enabled, voice solution from its
Olive View-UCLA’s state-of-the-art, converged communications
UNIVERGE platform. The NEC solution seamlessly integrates with Olive
solution enables the hospital to more effectively connect patients to
View-UCLA’s previous technology, enabling the hospital to migrate over
caregivers, offer advanced services and greater efficiency.
time to protect existing technology investments. For the hospital’s new
NEC’s design and implementation provided Olive View-UCLA the
data infrastructure, NEC deployed a Cisco Medical Grade Network,
interoperability that allows the hospital to protect its current technology
installing new core and data switches throughout the hospital for
investments and drastically lower communication costs. The facility
ample bandwidth and scalability for future clinical applications. The
saved tens of thousands of dollars annually in Centrex fees. “Olive
data network also supports the integration of security, management
View-UCLA is a prime example of how NEC is helping customers meet
and wireless modules. NEC then deployed Olive View-UCLA’s Cisco
wireless infrastructure, which consists of more than 300 access points
this critical technology migration challenge in a way that is both flexible
and cost effective,” adds Walker.
and also integrates with the hospital’s new NEC voice platform.
With its new, converged solution, Olive View-UCLA is able to implement
advanced, IP-based applications to improve staff communication and
Brewster gives kudos to NEC’s implementation team for making the
Olive View-UCLA technology upgrade such a success. “NEC was
very responsive throughout the assessment, design, benchmarking,
productivity across the entire campus.
installation and post-cutover support phases of the project,” says
The hospital integrates the UNIVERGE UA5200—NEC’s auto-attendant
Brewster.” We see NEC as more than just a vendor but a partner.”
console—with its health-information system, giving operators the ability
Olive View-UCLA’s new technology is helping its employees perform
to provide incoming callers with more information and better service.
their roles more efficiently. As Olive View-UCLAs’ needs continue to
“The new console is so easy to use, I can answer more calls faster,”
says Olivia Johnson, PBX manager, Olive View-UCLA Medical Center.
“And now, thanks to the HIS integration, I give people more accurate
and RFID-based asset tracking are introduced, the flexible NEC
platform will continue to unify the hospital’s communications.
information.”
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188675 | v.11.23.10
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