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The Best Defense Is
An Amazing Offense
Flawless And Profitable Execution Will
Decide Who Wins In Today’s QSR Battlefield
Today’s Panelists
Greg Sanders
Group Publisher
Food News Media
Dave Bruno
Director of Product Marketing
JDA
John West
Director of Retail Consulting
Workforce Insight
Copyright © 2014 JDA Software Group, Inc. Confidential
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An Era of Unprecedented Competition
Copyright © 2014 JDA Software Group, Inc. Confidential
Convenience Stores Have Become
Very Inconvenient
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“
The common thread among winning convenience store chains
is that they think and act like a foodservice operator.
Copyright © 2014 JDA Software Group, Inc. Confidential
-Technomic
Successful C-Stores Are
Winning on Several Levels
Food Quality
WaWa
Subway
Wendy’sof top
QuikTrip
Sheetz
Healthy Options
96
96
91
90
88
Subway
WaWa
Wendy’sof top
Sheetz
Craveability
91
74
73
71
WaWa
QuikTrip
Wendy’sof top
Starbucks
Sheetz
Value via Quality
78
76
76
75
75
Subway
WaWa
Wendy’sof top
Sheetz
87
85
82
80
3 5 2 4 3 5 2 4
Source: Technomic
Image : David Sachs
Winning Experiences Take a
Big Gulp of QSR Revenues
20%
57%
41%
of consumers are
increasing c-store
foodservice
are increasing
c-store foodservice
in lieu of fast food
are increasing
c-store foodservice
in lieu of coffee shops
Image : Morgan Markowski
Source: Technomic
No End in Sight for the
Food Truck Phenomenon
By 2017 food trucks will be a
$2.7B
industry
Source: Intuit Financial Network
No End in Sight for the
Food Truck Phenomenon
1/2
of food truck diners surveyed
indicated that they chose
the food truck over a QSR
Copyright © 2014
JDA NPD
Software
Group, Inc. Confidential
Source:
Group
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Supermarkets and Grocers are also
Taking A Bigger Bite
39%
10%
of supermarket customers
frequentlygrowth
or always
visit
forecasted
by
2022
prepared food departments
Source: NPD Group
Copyright © 2014 JDA Software Group, Inc. Confidential
Image: .Justin Henry
Even CPG Brands are
Getting in on the Action
Only…
10%
45%
$374B
of consumers stick to
traditional meal sequences
Source: The Hartman Group
of consumers are eating
snacks as a meal alternative
Nielsen
annualSource:
global
snack sales
Source: Nielsen
Copyright © 2014 JDA Software Group, Inc. Confidential
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Diner traffic patterns have been
Shifting to Fast Casual
QSR
Fast
Casual
2009
2010
-3%
-1%
4%
6%
2011
2012
2013
0%
1%
0%
6%
9%
8%
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Defending Against this Competition Requires
A Good Offensive Game Plan
Agility
Effectiveness
Productivity
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Copyright © 2014 JDA Software Group, Inc. Confidential
Agility Helps Respond to New
Competitors, Ingredients, Trends
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Copyright © 2014 JDA Software Group, Inc. Confidential
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.JohnWikipedia
Siegel
Key technology enablers that help create
Agile Restaurants
Sales Forecasting
Labor Forecasting
Recipe Planning
Fresh Item Management
Copyright © 2014 JDA Software Group, Inc. Confidential
Greater Effectiveness Ensures the Right
Ingredients, Products, and People
€3.5
per doughnut!
Copyright © 2014 JDA Software Group, Inc. Confidential
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Key technology enablers that help create
Highly Effective Operations
Inventory Visibility
Labor Standards/Benchmarks
Promotion Management
Fresh Item Management
Corporate Integration
Copyright © 2014 JDA Software Group, Inc. Confidential
Image: .Eric Broder Van Dyke
Higher productivity leads to
Better Service, Higher Margins
Copyright © 2014 JDA Software Group, Inc. Confidential
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Key technology enablers that help create
More Productive Personnel
Integrated Task Management
Mobile Managers
Self-Service Scheduling
Copyright © 2014 JDA Software Group, Inc. Confidential
Image: Michael Fletcher
Best Practices at Work
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Copyright ©©2014
Software
Group,
Inc. Confidential
Copyright
2014JDA
JDA
Software
Group,
Inc. Confidential
Streamlining Workforce Operations:
How Much Time is Your Team
Spending on Workforce Management?
A 50-restaurant chain will
spend on average
Integrated
Task Management
$250K
Mobile Managers
a year
Self-Service Scheduling
on managers making unnecessary
schedule edits
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Integrated, Automated Scheduling
Solutions Save Managers
4-6
hours
per week!
Not Just Big Data, BETTER DATA!
Data That Works For You
Sales Forecasting
Labor Forecasting
Recipe Planning
Fresh Item Management
Integrated WFM and Supply Chain
Systems Allow for Analytical Insights
Never Before Available
Cloud Enabled Services Now
Provide Solutions Available to Chains
of All Sizes
Copyright © 2014 JDA Software Group, Inc. Confidential
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Strategic Labor Placement
Task Management And Visibility
Task Management and
Prescriptive Analytics
Send Actions
NOT Reports!
Inventory Visibility
Labor Standards/Benchmarks
Promotion Management
Fresh Item Management
Corporate Integration
Image: .Shutterstock
Self-Service, Millennials
and Turnover
Schedule Visibility
Offsite Schedule Interaction
Mutual Accountability
Lifestyle Integration
Average turnover is
75%
at a cost of
$3,000
Team Based Interaction is Critical to
Satisfy Millennials’ Work Life Balance
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per
Comprehensive Strategic Workforce
Management Vision
The Most Effective Organizations
Put the Whole Picture Together
Must Tie in All Aspects that Affect
Labor, not Just Traffic and Cost
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Strategic Labor Optimization
Consulting & Implementation
www.workforceinsight.com | jwest@workforceinsight.com
JDA: Putting an End to
Impossible Choices
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vs
• Consolidated sales and labor forecasts
to 15-minute increments
• Productivity tracking and analysis
• Efficient and effective food preparation
• Schedules align to sales & service demand
• Every task is prioritized, tracked and reported
via manager dashboards
• Fresher, hotter foods prepared more quickly
PROFIT
EXPERIENCE
OUTSIDE THE STORE
INSIDE THE STORE
JDA: Deep Experience,
Consistent Results
200
31
42,000
1,300,000
Companies
Countries
Sites
Employees
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Thank You
John.West@workforceinsight.com
David.Bruno@jda.com
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