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Information Resources Guide on
LEAN SIX SIGMA
2007 - 2013
Definition
Six-Sigma
Alan BeƩs
Six-Sigma is an approach to quality improvement that was first popularized by Motorola,
the electronics components, semiconductors, and communica ons systems company.
When the company set its quality objec ve as “total customer sa sfac on” in the 1980s,
it started to explore what the slogan would mean to its opera ons processes. It decided
that true customer sa sfac on would only be achieved when its products were delivered
when promised, with no defects, with no early-life failures, and when the product did
not fail excessively in service. To achieve this, Motorola ini ally focused on removing
manufacturing defects. However, it soon came to realize that many problems were
caused by latent defects, hidden within the design of its products. These may not show
ini ally, but eventually could cause failure in the field. The only way to eliminate these
defects was to make sure that design specifica ons were ght (i.e., narrow tolerances)
and by improving process capability (in terms of the ra o of the specifica on range to
the “natural” variability of the process).
Motorola’s Six-Sigma quality concept was so named because it required that the natural
varia on of processes (±3 standard devia ons) should be half their specifica on range.
That is, the specifica on range of any part of a product or service should be ±6 the
standard devia on of the process. The Greek le er sigma (σ) is o en used to indicate
the standard devia on of a process, hence the Six-Sigma label. The number of defects
produced by the process is expressed in terms of defects per million. The defects per
million measure is used within the Six-Sigma approach to emphasize the drive toward
a virtually zero-defect objec ve.
The Blackwell Encyclopedia of Management
Ed. Nigel Slack and Michael Lewis. Vol. 10: Operations
Management. 2nd ed. Malden, MA: Blackwell, 2005. p307-309.
COPYRIGHT 2005 Blackwell Publishing Lt
A. BOOKS (Located at the General Collection Shelves near the
Circulation Section)
1.
Brussee, Warren. (2013). Sta s cs for Six Sigma made easy. 2nd ed. New York:
McGraw-Hill. TS 156.8 B78 2013
2.
Foster, S. Thomas. (2013). Managing quality: an integra ng the supply chain.
5th ed. Boston: Pearson Pren ce Hall. HF 5415.157 F67 2013
3.
Adams, James L. (2012). Good products, bad products: essen al elements to
achieving superior quality. New York: McGraw-Hill. HF 5415.157 A33
4.
Design for Six Sigma in product and service development: applica ons and
case studies. (2012). Elizabeth A. Cudney. Boca Raton, FL: CRC Press. TS 156
D47
5.
Hope, Jeremy. (2012). Beyond performance management: why, when, and
how to use 40 tools and best prac ces for superior business performance.
Boston, Mass.: Harvard Business Review Press. HD 58.9 H67
6.
Plenert, Gerhard. (2012). Driving strategy to execu on using lean Six sigma:
a framework for crea ng high performance organiza ons. Boca Raton: CRC
Press. TS 156 P59
7.
Shaffie, Sheila. (2012). The McGraw-Hill 36-hour course: lean six sigma. New
York: McGraw-Hill. HD 62.15 S47
8.
Srinivasan, Mandyam M. (2012). Building lean supply chains with the theory
of constraints. New York: McGraw-Hill. HD 38.5 S65
9.
Stama s, D.H. (2012). 10 essen als for high performance quality in the 21st
century. Boca Raton, FL: CRC Press. HD 57.7 S71
10. Trickler, Ray. (2012). ISO 9000 for small businesses: a guide to cost effec ve
compliance. 4th ed. London: Routledge. TS 156.6 T75 2012
11. Aikens, C. Harold. (2011). Quality inspired management: the key to
sustainability. Boston: Pren ce Hall. HD 62.15 A39
12. Arthur, Jay. (2011). Lean six sigma for hospitals: simple steps to fast,
affordable, and flawless healthcare. New York: McGraw-Hill. RA 971 A82
13. Barkley, Bruce T. (2011). Government program management. New York:
McGraw-Hill. JK 468 T67B38
14. Basu, Ron. (2011). Fit sigma: a lean approach to building sustainable quality
beyond Six Sigma. Chichester: Wiley. TS 156 B43
15. Evans, James R. (2011). Quality management, organiza on, and strategy. 6th
ed. Australia: South-Western. HD 62.15 E83 2011
16. Nanda, Vic. (2011). Six Sigma so ware quality improvement: success stories
from leaders in the high tech industry. New York: McGraw-Hill. QA 76.76
Q35N35
17. Pirasteh, Reza (Russ) M. (2011). Profitability with no boundaries: op mizing
TOC, lean, Six Sigma results: focus, reduce waste, contain variability.
Milwaukee, Wis.: ASQ Quality Press. HD 69 T46P57
18. Price, Mark. (2011). Building high performance government through Lean Six
Sigma: a leader’s guide to crea ng speed, agility, and efficiency. New York:
McGraw-Hill. JF 1525 T67P75
19. Rogers, David. (2011). The future of lean sigma thinking in a changing
business environment. Boca Raton, FL: CRC Press/Taylor Francis. HD 62.15
R63
20. Russell, Roberta S. (2011). Opera ons management. 7th ed. Hoboken, NJ:
Wiley. TS 155 R753 2011
21. Starbird, Dodd. (2011). Building engaged team performance: align your
processes and people to achieve game-changing business results. New York:
McGraw-Hill. HD 66 S72
22. Waal, Ton de. (2011). Handbook of sta s cal data edi ng and imputa on.
Hoboken, NJ: Wiley. HA 29 W23
23. Bentley, William. (2010). Lean six sigma secrets for the CIO. Boca Raton: CRC
Press. HD 30.2 B45
24. Brussee, Warren. (2010). Six Sigma on a budget: achieving more with less
using the principles of Six Sigma. New York: McGraw-Hill. HD 62.15 B78
25. El-Homsi, Anwar. (2010). Corporate sigma: op mizing the health of your
company with systems thinking. Boca Raton: Produc vity Press.
26. Foster, S. Thomas. (2010). Managing quality: an integra ng the supply chain.
4th ed. Boston: Pearson Pren ce Hall. HF 5415.157 F67 2010
27. George, Mark O. (2010). The lean six sigma guide to doing more with less:
cut costs, reduce waste, and lower your overhead. Hoboken, N.J.: John
Wiley Sons. HD 47.3 G47
28. Goetsch, David L. (2010). Quality management for organiza onal excellence:
introduc on to total quality. 6th ed. Upper Saddle River, N.J.: Pren ce Hall.
HD 62.15 G638 2010
29. Howell, Marvin T. (2010). Cri cal success factors simplified: implemen ng
the powerful drivers of drama c business improvement. Boca Raton: CRC
Press. HD 58.9 H69
30. Humprey, Doris. (2010). 21st century business: customer service. 2nd ed.
Mason, OH: South Western. HF 5415.5 H846 2010
31. Juran, Joseph M. (2010). Juran’s quality handbook: the complete guide to
performance excellence. 6th ed. New York: McGraw-Hill. TS 156 Q3618 2010
32. Lighter, Donald E. (2010). Advanced performance improvement in health
care: principles and methods. Sudbury, Mass.: Jones and Bartle Publishers.
RA 399 A3L48
33. Mauch, Peter D. (2010). Quality management: theory and applica on. Boca
Raton: CRC Press. HD 62.15 M377
34. Montgomery, Douglas C. (2010). Managing, controlling, and improving
quality. Hoboken, NJ: John Wiley Sons. LB 2900.5 M66
35. Opera onal risk management: a prac cal approach to intelligent data
analysis. (2010). Ron S. Kene . Chichester: John Wiley Sons. HD 61 O66
36. Prac oner’s guide for sta s cs and lean six sigma for process improvement.
(2010). Mikel J. Harry. Hoboken, N.J.: John Wiley Sons. TS 156.8 P72
37. Bass, Issa. (2009). Lean six sigma using SigmaXL and Minitab. New York:
McGraw-Hill. QA 276.4 B37
38. Besaw, John. (2009). RapidLeanSixSigma: kick-star ng your con nuos
improvement process. [U.S.]: Rapid Lean Six Sigma Consor um. HD 62.15
B47
39. Besterfield, Dale H. (2009). Quality control. 8th ed. Upper Saddle River, NJ:
Pearson/Pren ce Hall. TS 156 B47 2009
40. Graban, Mark. (2009). Lean hospitals: improving quality, pa ent safety, and
employee sa sfac on. Boca Raton: CRC Press. RA 971 G64
41. Hirata, Thomas T. (2009). Customer sa sfac on planning: ensuring product
quality and safety within your MRP/ERP systems. New York: CRC Press. TS
176 H54
42. Koenigsaecker, George. (2009). Leading the lean enterprise transforma on.
Boca Raton: CRC Press. HD 62.15 K65
43. Lean Six Sigma in service: applica ons and case studies. (2009). Sandra L.
Furterer. Boca Raton: CRC Press. TS 156.8 L39
44. Mar n, James William. (2009). Lean six sigma for the office. Boca Raton: CRC
Press. HD 62.15 M37
45. Merrill, Peter. (2009). Do it right the second me: benchmarking best
prac ces in the quality change process. 2nd ed. Milwaukee, Wis.: ASQ Quality
Press. HD 62.15 M47 2009
46. Montgomery, Douglas C. (2009). Introduc on to sta s cal quality control. 6th
ed. Hoboken, N.J.: John Wiley. TS 156 M64 2009
47. Reidenbach, R. Eric. (2009). Six sigma marke ng: from cu ng costs to
growing market share. Milwaukee, Wis.: ASQ Quality Press. HF 5415.13 R368
48. Russell, Roberta S. (2009). Opera ons management: crea ng value along
the supply chain. 6th ed. Hoboken, NJ: John Wiley Sons. TS 155 R755 2009
49. Safian, Shelley C. (2009). Essen als of health care compliance. New York:
Cengage Learning-Wadsworth. RA 399 A3S25
50. Spath, Patrice. (2009). Introduc on to healthcare quality management.
Chicago, Ill.: Health Administra on Press;Washington,DC: AUPHA Press. RA
399 A1S64
51. Sproull, Bob. (2009). The ul mate improvement cycle: maximizing profits
through the integra on of lean, six sigma, and the theory of constraints.
Boca Raton: CRC Press. HD 38.5 S63
52. Taran no, Anthony. (2009). Risk management in finance: six sigma and other
next-genera on techniques. Hoboken, N.J.: Wiley. HG 173 T34
53. Yang, Kai. (2009). Design for six sigma: a roadmap for product development.
2nd ed. New York: McGraw-Hill. TS 156 Y33 2009
54. Baxter, Lynne F. (2008). Managing performance improvement. New York:
Routledge. HD 62.15 B39 2008
55. Black, John. (2008). The Toyota way to healthcare excellence: increase
efficiency and improve quality with Lean. Chicago: Health Administra on
Press. RA 399 A3B53
56. Evans, James R. (2008). Quality and performance excellence: management,
organiza on, and strategy. 5th ed. Mason, OH: Thomson Business and
Economics. HD 62.15 D4 2008
57. Gitlow, Howard S. (2008). A guide to lean six sigma management skills. Boca
Raton: Taylor Francis. HD 62.15 G536
58. Grunden, Naida. (2008). The Pi sburgh way to efficient healthcare:
improving pa ent care using Toyota-based methods. New York: Healthcare
Performance Press. RA 981 A2G78
59. Laughlin, Sara. (2008). The quality library: a guide to staff-driven
improvement, be er efficiency, and happier customers. Chicago: American
Library Associa on. Z 678 L34
60. McLaughlin, Daniel B. (2008). Healthcare opera ons management. Chicago:
Health Administra on Press. RA 399 A1M374
61. Schonberger, Richard. (2008). Best prac ces in lean six sigma process
improvement: a deeper look. Hoboken, N.J.: John Wiley Sons. HD 62.15 S36
62. Sodhi, ManMohan S. (2008). Six sigma pricing: improving pricing opera ons
to increase profits. Upper Saddle River, N.J.: FT Press. HF 5416.5 S63
63. Tyagi, Rajesh K. (2008). A complete and balanced service scorecard: crea ng
value through sustained performance improvement. Upper Saddle River,
N.J.: FT Press. HD 9980.5 T93
64. Yang, Kai. (2008). Voice of the customer: capture and analysis. New York:
McGraw-Hill. TS 156 Y345
65. Bouckaert, Geert. (2007). Managing performance: interna onal
comparisons. New York: Routledge. JF 1525 T67B68
66. Business performance measurment: unifying theories and integra ng
prac ce. (2007). Andy Neely. 2nd ed. Cambridge: Cambridge Univ. Press. HD
58.9 B87 2007
67. Fisher, Dennies. (2007). Lean six sigma guidebook. Los Angeles, CA: Univ. of
Helath Care. HD 62.15 F58
68. Gryna, Frank M. (2007). Juran’s quality planning and analysis: for enterprise
quality. 5th ed. Boston: McGraw-Hill. TS 156 G78 2007
69. Gupta, Praveen. (2007). Six Sigma Business Scorecard: crea ng a
comprehensive corporate performance measurement system. 2nd ed. New
York: McGraw-Hill. TS 156 G86 2007
70. Hoyle, David. (2007). Quality: management essen als. Oxford: Bu erworthHeinemann. TS 156 H69
71. Improving healthcare quality and cost with six sigma. (2007). Bre E. Trusko.
Indianapolis: Finanacial Times Pren ce Hall. RA 399 A3I47
72. Kelly, Diane L. (2007). Applying quality management in healthcare: a systems
approach. 2nd ed. Chicago, Ill.: Health Administra on Press. RA 399 A1K45
73. Managing quality. (2007). Barrie G. Dale. 5th ed. Oxford: Blackwell Pub. TA
190 M38 2007
74. Mar n, James W. (2007). Lean six sigma for supply chain management: the
10-step solu on process. New York: McGraw-Hill. HD 38.5 M37
75. Providing quality to customers. (2007). David Pardey. 5th ed. Amsterdam:
Pergamon Flexible Learning. HD 62.15 P76 2007
76. Rampersad, Hubert K. (2007). TPS-Lean Six Sigma: linking human capital to
Lean Six Sigma: a new blueprint for crea ng high performance companies.
Charlo e, N.C.: IAP-Informa on Age Pub. HD 62.15 R36
77. Tayntor, Chris ne B. (2007). Six Sigma so ware development. 2nd ed. Boca
Raton, FL: Auerbach Publica ons. QA 76.76 D47T39 2007
78. Watson, Gregory H. (2007). Strategic benchmarking reloaded with six sigma:
improve your company’s performance using global best prac ce. Hoboken,
NJ: John Wiley Sons. HD 62.15 W38
B. NON-PRINT (CD’s, DVD’s, VHS) (Located at the Information
Commons Section)
1.
Stama s, Diomidis H. (2011). Essen als for the improvement of healthcare
using Lean Six Sigma. 1 CD-ROM. New York: Produc vity Press. RA 399
A1S72
2.
Besaw, John. (2009). RapidLeanSixSigma: kick-star ng your con nuos
improvement process. [U.S.]: Rapid Lean Six Sigma Consor um. HD 62.15
B47
3.
Besterfield, Dale H. (2009). Quality control. 1 CD-ROM . 8th ed. Upper Saddle
River, NJ: Pearson/Pren ce Hall. TS 156 B47 2009
4.
Evans, James R. (2005). Management and control of quality. 1 CD-ROM. 6th
ed. Australia: Thomson. TS 156 E93 2005
5.
Russell, Roberta S. (2003). Opera ons management. 1 CD-ROM. 4th ed. New
Jearsey: Pearson Educa on. TS 155 R753 2003
C. ELECTRONIC JOURNALS at EBSCOHOST Online Database
1.
h p://www.emeraldinsight.com/search.htm?st1=SIX+SIGMA&ct=all&ec=1&
bf=1
Lean and Six Sigma are the two most powerful strategies for achieving
opera onal and service excellence in any organisa on today. Although these
two methodologies have been around for several years, there are no peerreviewed interna onal journals covering both aspects in research terms. The
purpose of The Interna onal Journal of Lean Six Sigma is to bridge the gap
between the theory and prac ce of Lean Six Sigma (an integrated approach
of Lean and Six Sigma) and to publish the latest trends and research
developments in both fields.
2.
Interna onal Journal of Lean Six Sigma (2010- present)
Publishes original, empirical and review papers, case studies and theore cal
frameworks or models related to Lean and Six Sigma methodologies. High
quality submissions are sought from academics, researchers, prac oners
and leading management consultants from around the world. Research,
case studies and examples can be cited from manufacturing, service and
public sectors. This includes manufacturing, health, financial services, local
government, educa on, professional services, IT Services, transport, etc.
Insert below
D. ELECTRONIC BOOKS at Gale E- Reference Online Database
1.
Encyclopedia of Small Business, 2011
2.
Enterprise Informa on Systems for Business Integra on in SMEs:
Technological, Organiza onal, and Social Dimensions, 2010
3.
Strategic Informa on Systems: Concepts, Methodologies, Tools, and
Applica ons, 2010
4.
The Blackwell Encyclopedia of Management: Vol. 10: Opera ons
Management. 2005
5.
Encyclopedia of Produc on and Manufacturing Management, 2000
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