Common questions for B'snetPortal (20160112 Rev.6.1.0)
Operating Environment
1. OS: WindowsVista , Windows 7 , Windows 8 or Windows 8.1
※If you use other operating systems, you may have problems.
2. Browsers：Internet　Explorer 9* , 11
*Only in case of WindowsVista
※If you use other browsers, you may have problems.
※If windows version is 8 or 8.1, it is for Internet Explorer for the desktop. Therefore it is not for Touch-friendly Internet Explo
Target to Internet Explorer
for the desktop
Therefore it is not for
Touch-friendly Internet
Explorer
3.Software:
Microsoft Office 2007 or later (used for some features)
Acrobat Reader 9 or later
※If you use other Software, you may have problems.
4. ActiveX control：Permission
Other prerequisites
1. Each user is given your own ID and Password for B'snet Portal. Please use your own ID.
※We send a log-in invitation e-mail to each user.
※If you want to change, add or delete users, please ask to the system administrator of your company.
Contents
1. Unable to log into B'snetPortal　・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・　Page.2
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1. Unable to log into B'snetPortal
Problems
1 Can't receive e-mail, when clicking the
button of OTC request.
When you do not receive the e-mail,
※Entered ID or registered email address
might be incorrect or the e-mail might be
blocked as a spam.
Solutions
Please use your own ID if you use other user's one.
Please ask to the system administrator of your company to comfirm your ID or email address..
Please check that you enter your User ID correctly
※Please enter your ID by capital and one-byte characters
※If any space or tab is entered, it is not recognized correctly.
※E-mail of OTC Code are usually sent
immediately, but the reception may be late Please check if the e-mail is eliminated as a spam.
by a reception interval setting of the e-mail ※If there is a spam mail folder, please check it.
※This email will be sent by bsnet-admin@brother.co.jp.
software of the supplier user. (Shorten a
reception interval setting or receiving it by
manual operation may be necessary.)
If you cannot confirma the e-mail, please complete the following and contact us.
------------------------------------To：bsnet-admin@brother.co.jp
------------------------------------Subject：【D0001】Unable to recieve OTC Code e-mail
------------------------------------To staffs for B'snet Portal
Company Name :
Name:
E-mail :
B'snetPortal User ID :
Phone Number :
FAX Number :
Supplier Code :
the Date when you used OTC request system :
------------------------------------2 The message, "User authentication failed.",
is displayed.
Please check your User ID and passowrd, and try to log in again.
※Enter User ID using in capital and half-width characters.
※Password discriminates between lowercase and uppercase characters, and two-byte and one-byte characters.
⇒This error occurs when the conbination of
User ID and password and OTC Code is
Please paste OTC Code from e-mail.
incorrect."
Issued OTC Code has a time limit. It is 30 minutes.
If you did time-out, please reissue OTC Code.
<How to confirm User ID>
Please ask to the system administrator of your company
<About password>
If you cannot log in after checking your User ID, please refer to No.4-8 "Your password is uncertain or you forgot it
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3 The message, "The account has been
locked", is displayed.
Your ID is unlocked in 30 minutes. Please retry to log in after 30 minutes.
⇒This error occurs in the following
conditions:
①You incorrectly enter your password or ID
5 times in a row
②You incorrectly enter your password or ID
after your account is unlocked
4 The message, "The user ID has been
This error occurs when deleted ID is entered.
deleted.", is displayed.
If you do not know anything about that, please ask to the system administrator of your company.
5 The following error is displayed.
This error might occur due to the network configurations of your company.
Please try to do the following steps.
①Restart Internet Explorer
②Access to B'snet Portal from the following URL
<http://www.brother.com/purch/bsnet/en/index.htm>
※If you still have the same error, please ask to the system administrator of your company.
6 URL of B'snetPortal is uncertain.
7 User ID is uncertain.
Please access the site from the following.
<http://www.brother.com/purch/bsnet/en/index.htm>
If you know the system administrator of your company, please ask to the person.
If you do not the system administrator of your company, please complete the following and contact us.
------------------------------------To: bsnet-admin@brother.co.jp
------------------------------------Subject: [C0007] Inquiry for User ID
------------------------------------To staffs for B'snet Portal
Company Name :
Name :
E-mail :
Phone Number :
FAX Number :
Supplier Code :
-------------------------------------
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8 Your password is uncertain or you forgot it
Please reset your password from the "If you When you receive the e-mail, please reset your password by clicking the URL on the e-mail.
have forgotton your password, click here"
※The e-mail has an expire date. If it is out of date, retry it again.
on the B'snet Portal. （Password reminder
※You cannot use this system when your account is locked. Please retry after more than 30 minutes.
system)
<How to use the password reminder>
1．Click "If you have forgotton your
password, click here"
2．Enter your User ID
3．Click the URL after recieving e-mail to
reset a password
5．Enter your new password and click the
[Register] button
When you do not receive the e-mail,
※Entered ID or registered email address
might be incorrect or the e-mail might be
blocked as a spam.
Please use your own ID if you use other user's one.
Please ask to the system administrator of your company to comfirm your
ID or email address..
Please check that you enter your User ID correctly
※Please enter your ID by capital and one-byte characters
※If any space or tab is entered, it is not recognized correctly.
Please check if the e-mail is eliminated as a spam.
※If there is a spam mail folder, please check it.
※This email will be sent by bsnet-master@brother.co.jp.
※Email is sent to the address of the
entered ID.
If you cannot confirma the e-mail, please complete the following and
contact us.
------------------------------------To: bsnet-admin@brother.co.jp
------------------------------------Subject: [C0008] Unable to recieve password reminder e-mail
------------------------------------To staffs for B'snet Portal
Company Name :
Name :
E-mail :
B'snetPortal User ID :
Phone Number :
FAX Number :
Supplier Code :
The Date when you used Password Reminder system :
-------------------------------------
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