CLIENT EXPERIENCE
Kolkata Municipal Corporation implements
a centralized Municipal Administrative
System with the help of TCS
Customer
Kolkata Municipal
Corporation
Industry
Government
Offering
Urban Development
Solutions
The Kolkata Municipal Corporation (KMC) is India’s oldest civic
institution, and serves the needs of approximately 10 million
residents. As the primary urban civic body in Kolkata, the KMC
realized the importance of governance systems in order to cope
with the rapid urbanization and provide simplified and efficient
services to the citizens. Accordingly, it engaged the services of
TCS to rollout IT and e-governance reforms, and develop a
centralised Municipal Administrative System (MAS).
TCS used its technical expertise to provide KMC with a robust
integrated system that streamlined major processes and helped
the organization simplify major municipal functions, decrease
costs and increase revenue.
CLIENT EXPERIENCE
Kolkata Municipal Corporation (KMC) is
responsible for the civic infrastructure and
administration of the city of Kolkata. It was
set up in 1876 and is the oldest Municipal
Corporation of India. The KMC caters to the
needs of 10 million residents with the help
of a complex multi-departmental set-up
and network of fifteen decentralized
Borough Administrations and one hundred
and forty one wards.
KMC. At the same time, the internal functions in areas
of HR, finance, stores-inventory and engineering
services were to be strengthened. By delivering a wide
range of Government-to-Citizen services, the
corporation planned to improve transparency,
accountability, and reduce delivery cycles.
Accordingly, KMC wanted to build a centralized
Municipal Administrative System (MAS) to digitize and
computerize the 40 departments and the existing
departmental processes of KMC. To develop and
deploy the MAS system and provide a single window
solution, KMC needed a partner with sufficient
Business Situation
experience in this specialised area. KMC enlisted the
Managing and delivering civic services in a large
services of TCS, with its proven track record of
metropolis like Kolkata is a herculean task. The Kolkata
delivering complex IT solutions to meet the public
Municipal Corporation (KMC) has to provide civic
sector’s business needs, for this engagement.
administration and infrastructure to its residents while
dealing with the challenges of rapid urbanization and a
TCS Solution
growing slum population. The organization had
The TCS team designed the MAS to be a holistic
invested in the basic systems for departmental
enterprise model, with the following features:
functions in the 1970s; however, the computer systems
•
Development of the needed interfaces to the
had limited networking, poor information sharing and
facilitate flow of information between different
unorganized data across departments. Lack of
departments.
integrated systems, inefficient work procedures, and
•
Facility for online payments.
unsatisfactory delivery of citizen services led to a loss of
•
Use of J2EE to develop the platform-independent
revenue for the KMC and dissatisfaction amongst
applications, ensuring that the system had no direct
citizens.
dependency on any database for the basic online
systems - revenue (Assessment, Trade License,
The KMC realized the importance of governance
Building etc), civic portfolio (Birth Certificate, Health
systems to cope with the above problems, and
etc) and municipality employees management (HR,
identified IT as a driver to facilitate good governance. It
Payroll, PF etc).
wanted a single window clearance system providing
•
standard client machines.
basic municipal services to the citizens of Kolkata,
supported by integrated and robust backend systems.
Browser-independent software running on
•
Modular architecture of the applications, allowing
The aim was to make available complete online services
an easy fit into any other environment with very
in the areas of property tax, trade license, issue of birth
little change. The modular design also facilitated
and death records, building, solid waste management
changes and up-grades in a particular module
and other functions spanning nearly 40 departments of
without affecting the other modules.
CLIENT EXPERIENCE
•
•
Flexible database design, that ensured easy
Benefits
acceptance of the load according to the
The engagement with TCS provided the KMC with the
requirement (such as up-grade/repair of database
following benefits:
server, addition of space for storage and so on).
- Better level of service to the citizens by
User access of the application through a web-cache
o online payments through the portal for
server, ensuring that the Application and Database
layer of the system was completely secured against
Property tax and tax arrears
o establishment of seven citizen centres
external access.
•
Provision of strict security features by
offering multiple services
o availability of registered computerized birth
implementing the Lightweight Directory Access
Protocol for user-password authentication.
certificates
o cash/draft collection facilities for property tax
•
Role-based application access for all departments.
through 16 outlying treasury counters or
•
Light weight document management system, to
through citizen centres
•
upload and tag a document with references from
o Scrutiny and acceptance of building plans
respective applications. This also acts as a plug-in
o Provision of completion certificates
application for other applications.
o Issue and renewal of trade licences
Role-based document upload, delete and
o 100% automation of data relating to Parking
view/download.
•
•
Management
Single counter collection for all revenue earning
o 100% automation of payroll with ESC facility
departments.
o Integrated storage and finance functions
Barcodes authentication for all demand/receipt
o Computerized Death Certificates issued from
documents.
burial grounds, burning ghats and from the
Head Office
The project utilized the Spiral SDLC model, and the
o Across-the-counter casual and permanent
team followed the TCS iQMS Quality to ensure Quality
amusement permission
Assurance of the deliverables on time and with near
o Computerized advertisement system
zero defects. TCS also drew on the Oracle CoE
o Bustee Management system that maintains
expertise and assisted in planning and setting up the
records of slums
network data centre, network and hardware
specifications. TCS’ Knowledge Management Maturity
Assessment Methodology was utilized to help assess
the maturity and effectiveness of customer’s existing
processes.
- Centralized solution leading to lower total cost of
ownership
- Implementation of Business Process
Re-engineering to simplify major municipal
functions
- Provision of regular MIS reports to higher
management, due to integration of departmental
data
- Increased revenue generation due to greater
productivity
- Reduced costs of various municipal functions
CLIENT EXPERIENCE
- Bikash Ranjan Bhattacharya,
Mayor, Kolkata Municipal Corporation
For more information, visit us at www.tcs.com
Contact
government.isumarcom@tcs.com
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TCS Design Services M 0511
“In this Transformational journey, TCS
has been our most valued partner
and have shown complete ownership along with high degree of professionalism and dedication. As a
partner, TCS has demonstrated a high
degree of technical competence
along with domain knowledge and
understanding of the urban sector.
The Team’s adherence to quality and
professional standard is best in class
and is the key driver for successfully
bringing in the transformation.
KMC is very happy to be associated
with TCS and depend on ‘experience
certainty’ of TCS to bring in the best
citizen centric governance in the
country.”
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