OPERATION & MAINTENANCE PROFILE
ALKAN TELECOM, COMPANY PROFILE
PUTTING YOU IN REACH WHEREVER YOU ARE
Overview
Alkan Telecom is a leading IT Solution provider & System Integrator located in Egypt with
wide regional presence in North Africa & the Middle East. Alkan Telecom has been always
keen to develop and deliver excellent business solutions, aiming to increase end-use
revenue, enhance satisfaction, and provide a real competitive edge for its customers.
Alkan Telecom’s turnkey solutions deliver voice, data, video, Internet and other
applications to diverse business fields and industry sectors including education,
Healthcare, utilities, military & defense, oil & gas and government. The Company also,
exports professional services for operators and world-class manufacturers around the
globe. Services include systems analysis, solution design, full turnkey implementations for
medium and large scale telecom projects, presales support, maintenance, training and
consultancy. Alkan Telecom is your partner for success. We help you boost your
productivity and succeed in an increasingly challenging business world by successfully
integrating the latest technology products and solutions that deliver today’s missioncritical services and solutions
Alkan Telecom, Company Profile, 2011
2
VISION
“To be the regional telecom solutions & services provider of choice”
MISSION
“We provide innovative, world class, independent and value added Business & Telecommunications solutions through
consulting and integration services that enable clients to improve performance and fulfill their Business needs” Alkan
Telecom offers wide range of solutions and services that fulfill the various needs of business corporations and telecom
operators. Each of our solutions has been developed with an eye on empowering our customers, fulfilling their Business
needs and capitalizing on their existing infrastructure. Our technical expertise, vast experience, and knowledge of
Business Solutions, Networks and Telecommunications, ensure that all diversified applications operate smoothly
together as one total solution.
ORGANIZATION
Alkan Telecom is a private joint stock company, incorporated in Egypt
since 1999. Historically, the company existed since 1996 as a
telecommunications division of Alkan Company, which in 1999 merged
with the newly formed Alkan Telecom private joint stock company.
Alkan Telecom adopts a customer & business driven methodology that
boosts productivity and commitment for customers and fellow
employees. The company employs more than 250 highly motivated
individuals inspired by experienced senior management. The
company's principal office is located in 8 El Gazaer Street, New Maadi,
Cairo, Egypt. All operations, from administration to sales, take place at
this location, in addition to the Hub in sixth of October city. We have
been providing a variety of telecom solutions and services to different
industries. Our diversified solutions fulfill the various needs of
corporations and telecom operators. Each of our solutions has been
developed with an eye on increasing operator revenue, enhancing
user satisfaction, and providing a real competitive edge to our
customers Our operations exist among difference parts of the world;
we have our main teleport and Head quarter in Cairo, Egypt. Regional
Offices are located in 15 countries across the region
Alkan Telecom, Company Profile, 2011
3
AFFILIATIONS
With the start of the year 1974, Mr. Mohamed Mahmoud Nosseir, a young Egyptian businessman, founded a group of
sizable companies which he named Alkan Holding of Companies. Within the thirty years to follow, the Alkan Holding
grew to become one of Egypt's leading private sector groups involved in a broad range of economic activities. Today the
eleven sister companies of Alkan Holding employ over 3,000 people. The yearly turnover of the group in Egypt exceeds
$145 million and its paid capital is $50 million. The interests and activities of Alkan companies are diversified yet
complementing each other. Together Alkan companies cover a wide range of business fields. The scale and depth of the
group activities and resources have endowed it with a unique flexibility that enables it to be proactive in coping with the
economic and social changes.
SOLUTIONS
To boost productivity and succeed in today business world, enterprises must endorse latest technology products and
solutions. Alkan Telecom as your partner to success develops solutions with an eye on increasing revenue, enhancing
satisfaction, and providing a real competitive edge to our customers. Alkan Telecom provides turnkey solutions and
services in the Communications and Information Technology Sector to the Regional Market. Alkan Telecom’s diversified
solutions and services fulfill the various needs of all business sectors. Our technical expertise, vast experience, and
knowledge of networks and telecommunications, ensure that all diversified applications operate smoothly together as
one total solution. We help you remain focused on your core business while we remain focused on providing you with
latest state of the art technologies that help improve your services to your customers. We have successfully developed
a portfolio of offerings with a high level of complexity; thus developing a reputation based on our customer's word of
mouth. Our customers' portfolio is diversified in their business sector: Government, Education, Transportation, Finance
& Banking, Telco's, Utilities, Military & Defense and Oil & Gas. Services include, consultancy, solution design, full turnkey
implementations for medium and large scale projects, training, operation & maintenance and professional services
Alkan Telecom, Company Profile, 2011
4
TELECOM SOLUTIONS
Realizing the complexity of a Telco operator’s environment, Alkan Telecom had developed an extinct portfolio of
OSS/BSS solutions for telecom operators in the region. Our solutions include Network performance and Trouble
shooting, QoS management, Key performance indicators that govern the performance of the Telecom operator,
Interconnection Management, Revenue Assurance and Fraud Management, Active and Passive Testing. There is a call
for a new sense of realism in the telecommunications market. With an eye on declining ARPUs, Service Providers need
to regain their profit edge by taking a strategic view on operational cost reduction. Our Operations Support Solutions
(OSS) coupled with extensive integration skills help Service Providers to Scale-up, improve and differentiate customer
service; Rapidly create and deploy differentiated new offerings; Instantly activate new customers and services;
Maximize network utilization without sacrificing performance; Offer higher quality of service at lower cost; and
Integrate organization and processes to extract operational efficiencies. Alkan Telecom provides telecom operators and
carriers with a wide range of innovative fully integrated Operations Support Systems (OSS) and Business Support
Systems (BSS) in addition to the Telecom Infrastructure and Transmission Solutions, through our partners to meet that
evolving new challenge within the telecom sector.
Alkan Telecom provide Training and technical consultation, Integration and Value added application and Regional
Technical Support through our Technical Assistance Center.
OPERATIONS SUPPORT SYSTEMS (OSS)
Realizing the complexity of a Telecom operator’s environment, we had developed an extinct portfolio of OSS solutions
for telecom operators in the region. We have developed experiences over the years based on the network monitoring
for signaling networks for all the technologies like GSM, GPRS, UMTS, SIGTRAN, and VoIP in addition to active testing
solution to ensure that new services and voice/content delivery are to the subscriber satisfaction. We provide a wide
range of innovative fully integrated OSS that includes solutions for Network performance & Troubleshooting, Quality of
Service (QoS) Management, Lawful Interception and Data Retention, Service Fulfillment, Mobile Number Portability,
Network Infrastructure Management System and Network Management Systems







Quality of Service Management
Network / Service Assurance
Lawful Interception and Data Retention
Service Fulfillment
Mobile Number Portability
Network Infrastructure Management
Network Management
BUSINESS SUPPORT SYSTEMS (BSS)
Under today’s tough competition, many operators are increasingly focusing on profitability and margin rather than
absolute growth and revenues. With very thin margins any possible leakage of revenue or loss in returns will have a
clear effect on the operators’ financial health. Revenue assurance and fraud management systems became one of the
critical systems that the operator considers to secure its profitability



Revenue Assurance
Fraud Management
Billing and Customer Care
Alkan Telecom, Company Profile, 2011
5
COMMUNICATION SOLUTIONS
Alkan Telecom portfolio of turnkey solutions helps you take control of your resources. By giving you tools to
troubleshoot problems, adapt quickly to change, and keep your data secure, our solutions ensure that business-critical
data and services are delivered on time, all the time. Solutions for business, service, resource, as well as solutions
specific to an industry's needs, let you align your company's people, processes, and technology to contribute to an
Adaptive Management environment. As the leading, intelligent system integrator for heterogeneous networking
environments we provide integration solutions for Broadband Wireless, WiMax, Data Networking, Network
Management, Videoconference, Interactive Distance Learning and Surveillance Solutions.
Alkan Telecom delivers integrated solutions for a range of different market sectors including airports, monuments, city
centers, rail, high-ways and retail operations, commercial and industrial market. These are supported by a portfolio of
high-value services that we can provide, including Professional Services and on-going Management Services. We offer
comprehensive package of tools for all business sectors that effectively meet business performance expectations. We
master the function of bringing together all your needs from hardware, software, and networks to implement
information technology solutions that solves your business problems. Alkan Telecom’s diversified solutions and services
fulfill the various needs of corporations and telecom operators. Each of our solutions has been developed with an eye
on increasing end user revenue, enhancing satisfaction, and providing a real competitive edge to our customers. Our
technical expertise, vast experience, and knowledge of networks and telecommunications, ensure that all diversified
applications operate smoothly together as one total solution. Today's enterprise infrastructure has grown and has
become increasingly complicated. Networks need to support employees, customers, partners and suppliers all over the
world. Usage requirements range from secure access for telecommuters and road warriors to supporting remote agents
in outsourced call centers. Alkan Telecom translates its expertise and experience into best practices and operational
procedures, guaranteeing state-of-the art network architectures in support of your business. Every day, our specialists
challenge legacy industry practices for ways to improve the value created by network infrastructure by exploring ways
to create new revenue and reduce cost.
WIRELESS CONNECTIVITY
Making faster and better business decisions requires access to vital data in all types of situations. Alkan Telecom’s Suite
of Wireless Connectivity Solutions including WiMax, Pre-WiMax, WiFi and Microwave, delivers an unmatched
combination of range, capacity, security, and reliability, even in very challenging environments. Best-in-class data rates
and spectral efficiencies conserve valuable spectrum and reduce the costs of providing high-performance access. Alkan
Telecom’s Solutions for wireless connectivity deliver characteristically robust, extreme-distance/high-bandwidth
performance. With built-in security encryption, at speeds of up to 90 Mb/sec, our solutions can be used to transmit
signals as far as 100 Km. Alkan Telecom offers point-to-multipoint wireless access solutions, enabling broadband access
to homes and businesses; we provide broadband access in remote regions where basic voice or broadband access using
fixed line service is not economically feasible. Our Solutions can also be used to provide backhaul in cellular networks.
Alkan Telecom, Company Profile, 2011
6
SATELLITE COMMUNICATIONS SOLUTIONS
Alkan Telecom had built an outstanding array of innovative solutions and services over satellite through a range of
established technologies. We’ve made reliability a top priority by offering field proven systems with sophisticated
techniques to keep your operation up and running. That’s why top companies in such industries as banking,
construction, tourism, petroleum and mining have made Alkan Telecom the leading provider of choice, even in the most
remote location. We provides affordable, dependable, high quality, satellite based solutions that delivers Internet
services right to your desktop. With our quality products we can help you increase productivity, keep your
communications costs lower and get in touch with your remote operations, any where in the world.
VSAT NETWORKS
Alkan Telecom remains a pioneer in the deployment of very small aperture terminal (VSAT) satellite networks in Egypt.
Alkan Telecom is increasingly turning to the development of new technologies and the creative application of existing
network technology to meet the demands of the marketplace into the next century. For more than eight years, Alkan
Telecom has been the leader in digital satellite networking. As the first company in Egypt to utilize single channel per
carrier (SCPC), demand assigned multiple Access (DAMA), demand assignment, packet switching, and mobile
communications technologies in satellite networking, Alkan Telecom has built an outstanding array of innovative
solutions and services. In recent times, Alkan Telecom has driven the very small aperture terminal (VSAT) industry from
what was a small demonstration network in 1996, to a leading technology for data, voice, and video
telecommunications services in Egypt. Alkan Telecom was the first company to bring to the Egyptian market a
commercial two-way C-band data VSAT and establish the country’s first C-band satellite network for “Petrobel” in 1997.
Since its introduction, virtually all market segments, from carries to Oil & Gas and from financial services to information
services have accepted the VSAT. To date, Alkan Telecom has installed over 150 VSATs encompassing about 120
domestic and International customers.
Alkan Telecom, Company Profile, 2011
7
MOBILE SATELLITE SOLUTIONS
THURAYA SATELLITE SERVICES
By providing Thuraya services, our aim is to fill the service gaps and network lapses that exist in the most populated
regions of the world and to provide reliable and seamless telecommunications that bridges the gap between satellite
technology and land based networks. Extensive Roaming and Superior Connectivity - Thuraya’s services greatly enhance
the region’s telecommunications infrastructure by expanding the coverage area of existing networks and opening up
new links to regions outside national terrestrial systems.Thuraya’s dual mode (GSM and satellite) handsets integrate
terrestrial and satellite services, expanding the boundaries of local telecom providers, and allowing customers to roam
vast areas without service interruption or failure. Thuraya's handheld mobile phone is a powerful communication tool.
The mobile satellite telecommunications services offered include Voice: GSM quality, Fax: ITU-T G3 at 9.6 kbps, Data: at
9.6 kbps, GPRS: Up to 60 Kbps, Messaging: GSM short message service, Location determination: within 100 meters
accuracy (Global Positioning System). Thuraya’s mobile satellite system provides uninterrupted telecommunications
services over a vast region extending from Europe, North, and Central Africa to the Middle East, Central Asia, and the
Indian Subcontinent. Thuraya currently provide coverage for 109 countries. The superior technology is reflected in the
Thuraya phone, which offers users and unmatched combination of quality and price. Within one handset are three
integrated technologies: satellite, GSM and GPS. Thuraya handsets are powerful and compact, offering total
convenience and mobility; offerings include SO-2510 & SG-2520 Satellite Phone, Thuraya IP and Thuraya Maritime
INMARSAT SATELLITE SERVICES, BGAN
Broadband Global Area Network - BGAN - is the world's first voice and broadband data mobile communications service
accessible anywhere on the planet. Delivered via a highly portable, easy to use device, it is also the first mobile service
to offer guaranteed data rates on demand. These innovations enable BGAN to extend the boundaries of the broadband
mobile office that 3G cellular services are only starting to deliver. BGAN enables users to connect via their laptop to
their corporate network at speeds up to half a megabit per second. You can remotely access all your desktop
applications including e-mail and the Internet via a secure virtual private network (VPN) connection. You can also make
telephone calls at the same time. The BGAN service is accessed via a small, lightweight satellite terminal - about the
size of a laptop PC - which is easy to carry, quick to set up and simple to use, its superior performance, portability and
ease of use make it a compelling proposition for anyone who wants reliable broadband access when working or
traveling in locations with unreliable or non-existent terrestrial telecoms networks. BGAN will provide seamless
broadband coverage across most of the world's landmass. The service is currently available across Europe, the Middle
East, Africa and Asia, North and South America.
Alkan Telecom, Company Profile, 2011
8
MEDIA SOLUTIONS
Our full range of high-quality, easy to deploy, manage and use voice and video communications endpoints, video
management software, web conferencing software, multi-network gateways and multipoint conferencing enable
organizations of all sizes to increase productivity and agility. Alkan Telecom delivers business value by cutting costs,
simplifying system management, fostering real time collaboration and decision making, and improving relationships
with employees, customers and partners.
VOICE PRODUCTS
No matter the size of your company or your end-user/customer needs-from enterprises to service providers; domestic
or international-we have the right audio conferencing solution to power your business. Our solutions are highly
scalable, feature rich and reliable. Designed to deliver the performance you demand today, with the ability to
seamlessly grow with emerging requirements for added capacity and features. Our solutions are the standard for
everyday Conferencing.
VIDEO SURVEILLANCE
Alkan Telecom Surveillance Solutions provide expertise and best of breed product integration to deliver security and
surveillance solutions that meet the customer's business objectives. Now that we have extended our networking
expertise into the field of video surveillance and physical security, we can provide complete networked security and
surveillance solutions. Our focus is on high-quality, real-time video transmission that is integrated with digital video
storage devices, motion detection and tracking mechanisms, number plate recognition and physical security systems.
The solution is managed and controlled by a comprehensive, user-friendly software suite. Alkan Telecom can deliver
integrated solutions for a range of different market sectors including airports, monuments, city centers, rail, high-ways
and retail operations and industrial market. These are supported by a portfolio of high-value services that we can
provide, including Surveillance Integration Services and on-going Management Services.
VIDEOCONFERENCING
From Entry level to Performance, our Video Conferencing Systems offer a wide range of choices to suit any application
environment - from the Office to the Board Room, the Court room to the Classroom. Our market-leading group
videoconferencing products deliver top-quality video, state of the art audio and innovative ease of use and
manageability.
Alkan Telecom, Company Profile, 2011
9
IT SOLUTIONS
Our portfolio of management solutions helps you take control of your IT and telecommunications resources, by giving
you tools to troubleshoot problems, adapt quickly to change, and keep your data secure, our solutions ensure that
business-critical data and services are delivered on time, all the time. Solutions for business, service, resource, as well as
solutions specific to an industry's needs, let you align your company's people, processes, and technology to contribute
to an adaptive management environment.
APPLICATION TRAFFIC MANAGEMENT
Our Solutions set a new standard in empowering IT organizations with unmatched visibility, control, and acceleration of
WAN applications, plus breakthroughs in automation and intelligence that will make your WAN infrastructure more
agile and adaptive to changing business priorities. Features include: Adaptivity, Visibility, Performance and Centralized
Management
NETWORK INTEGRATION
As much as the business dependence on IT increases the risk for services interruptions both for internal and external
users increases, therefore reliable and scalable infrastructure is becoming a fundamental cornerstone for today's
business continuity. Alkan CIT provides a multiple array of solutions that can efficiently manage new technological
developments, application changes and respond to security threats and growing IT capacities Communication
Convergence is the keyword, understanding the importance of scalable continuity to the success of business sectors is
the key for boosting efficiency and ongoing success. Alkan CIT provides turnkey converged networking solutions (multiservice networking) that enable integration of data, voice and video solutions onto a single (IP based) network and
empower customers to gain a competitive advantage today and tomorrow
NETWORK & DATA SECURITY
In the increasingly federated, network-based IT environment, Organizations are heavily relying on the web as an
inexpensive channel to communicate, exchange information with prospects and process transactions with customers,
networks of such organizations often include different operating systems, a variety of web-based and client/server
applications, all accessed by internal and external users which makes the implementation of security controls a top
priority for all organizations. The complexity of such heterogeneous networks makes it impossible to effectively secure
the entire networking environment with a single component; instead a total security solution is needed to effectively
eliminate all risks without leaving any holes in the security shield that can be exploited and to protect data, which is the
organization’s most valuable asset of all. Alkan offers scalable solutions for security that enable organizations of all sizes
to effectively minimize threats of danger, secure networks and protect data, by deploying a comprehensive and
proactive multilayered system that smoothly integrates with existing infrastructure, and allows better utilization of
resources and enhanced performance. Solutions include risk evaluation, design and implementation of policies,
procedures and customized solutions both for Network & Data Security
Alkan Telecom, Company Profile, 2011
10
SOFTWARE SOLUTIONS
Stemming from our belief that your success in business depends heavily on intelligent tools, Alkan Telecom provides
localized best of the breed software in the field of business intelligence platform, business intelligence management,
Health, Finance and Education tailored to different sectors.
BUSINESS SERVICE MANAGEMENT
In Service Management solutions; we provide your IT with the solutions it needs to drive business value through better
management of technology. Our Solutions ensure that everything IT does is prioritized according to business impact,
enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk. Today
Managing IT more efficiently and effectively enables organizations to better meet their business needs Our software
Solutions for Business Service Management ensure that everything IT does is prioritized according to business impact,
enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk.
INTERACTIVE DISTANCE LEARNING
Knowledge has become a major factor in economic development and is increasingly at the core of a country’s
competitive advantage. Our Solutions for distance learning are specially designed to facilitate dynamic human
interaction, with the “give & take” that human learning require. Our effective solution is structured around key learning
principles, with a highly immersive approach. By combining video, audio, and data interaction with innovative
measurement and evaluation capabilities, our featured solution enables organizations to reach employees/ trainees
with the most scalable, interactive solution in the industry. Alkan Telecom solutions set the standard for the highest
levels of learning interactivity. With our solution, a presenter, or "remote expert," can reach any number of
participants-delivering visually-rich, consistent content in a timely and cost-effective manner over any broadband
network. Combining full-motion video, full-duplex audio, and two-way data interaction, we allow an organization to
simultaneously reach employees either in a networked classroom using the interactive touchpad, or at a desktop PC, all
from a single location and server, with the ability to capture both sessions for on demand replay. Widely known as the
most scalable solution in the industry, successfully deployed at the Egyptian Ministry of Education serving over 1500
people interact.
TRACKING & FLEET MANAGEMENT
Every company needs to keep track of its assets -especially moving ones for safety, control, efficiency and to ensure that
drivers are acting safely, the continuous urge for safe driving and utilization of machinery has been the main driver for
deployment of fleet management systems all around the world. Fleet management systems help managing staff’s time
and improving the way they are using the vehicles, by replaying routes driven on a digital map or reviewing summary
reports that highlight who visited particular locations and when, thus improving customer service. Helps also
determining precisely how long a vehicle stopped at different locations and how often the locations were visited, data
will stored in the system and can be instantly retrieved for viewing and decision making. Fleet management helps
enhancing vehicle usage, reducing running costs, evaluating fuel consumption, sensors monitoring (Oil pressure,
Coolant temperature, Lights, Seat belts…etc), monitoring and motivating drivers and finally Improving safety
Alkan Telecom, Company Profile, 2011
11
OUTSOURCING SERVICES
Today’s businesses tend to focus on core businesses and reduce costs by outsourcing, especially on bringing in different
skills following a major restructuring, acquisition or divestment, also for obtaining maximum value from a noncore
business, but reliance on others can increase risk, that is why businesses need safe, secure and cost-effective ways of
securing the support they need for day-to-day operations, development and growth. Alkan is one of the few companies
providing all the elements of professional services for telecommunication and Information Technology across the
different fields. Our professional services provide best practice service management and long-term continuity to
stringent performance requirements. The services cover all aspects of the desktop, server, network and application, and
take into account business process updates and importantly technology refresh. These services are independent of the
hardware and software environment supported.
Alkan’s services are vital to the successful implementation and integration of any telecommunications project. We bring
together industry best practices combined with project management methodology thus ensuring the commitment of all
stakeholders, with a continued focus on business requirements and effective communication to all parties throughout a
project lifecycle. The ultimate goal of Alkan’s integration services are the implementation of “total solutions”, added to
that expertise is Alkan’s tested ability to install, commission, stage and configure equipment from any manufacturer, in
all of the company’s operating regions, so it’s easy to see that Alkan is ideally positioned to provide seamless,
international services on a 24×7 basis, that allows its clients to focus on their core business, safe in the knowledge that
their ICT infrastructure remain secure and continue to play their part in meeting critical business needs.
Alkan Telecom, Company Profile, 2011
12
TECHNOLOGY PARTNERS
Alkan Telecom, Company Profile, 2011
13
SAMPLE CUSTOMERS REFERENCES
Alkan Telecom, Company Profile, 2011
14