SMU Libraries 2014 Annual Report University Librarian’s Message Gulcin Cribb 2014 proved to be an exciting year for SMU Libraries. We transformed the spaces and facilities to enhance students’ learning experience and for pedagogical excellence. Some of the new facilities include: – A Learning Commons, open 24 hours a day, 7 days a week – A single, one-stop enquiry desk – Lounges for graduate students – The “Hive”, a state-of-the-art learning space on level 2 allowing faculty to teach in a space specially equipped to support active and group learning. – A new Investment Studio which provides access to high-end business and finance databases such as Bloomberg, Capital IQ, Eikon. Students clearly love the new facilities. The renovations to the library were well received by all. SMU Libraries has become leaner than ever, winning the unofficial title of a Lean Library with over 70% of the library staff now trained in Lean Six Sigma. Librarians and staff are involved in a wide range of continuous improvement activities which have resulted in additional value-added customer services, cost and space savings and more effective and efficient operations. Examples include the single desk and the online ordering of course packs, a project undertaken jointly by Integrated Information Technology Services (IITS). This Annual Report highlights SMU Libraries’ achievements and activities in 2014. The Library team is looking forward to further enhancing library support for the SMU community in 2015. O Vision To be a leading research library providing ubiquitous access to information using innovative strategies to drive intellectual exchange and the creation of knowledge. P Mission To enable a culture of lifelong learning through collaboration, engagement and outreach. To provide seamless access to information using innovative and leading edge technology. To deliver exceptional services and build dynamic relationships within the SMU community and beyond. Q Our Core Values Passion Respect Accountability Professionalism Photo: Owen Raggett R Visitorship How many Visits O?OSN?NNN O?ONN?NNN O?NSN?NNN O?NNN?NNN WSN?NNN WNN?NNN 2-6,2 PNOP WUV?TON PNOQ O?NSR?NVS PNOR O?OPP?UOS S Teaching and Learning Workshops and Seminars 0./0 0./1 0./2, 6+0-*111 QTV QOS PTN 26,210', ON?RQQ W?WVO W?ROP KPNOR9*61O?VPN126,218&--+.*22&-,*','612',6%612PNOR 10&'00',12& *111H16&1 0-%0++-,0'3,%, 1-,',%H', -**-03-,8'2&2& ,20-0,%*'1& -++6,'3-, T Innovation *,0,',%FD*'..E*110--+..0-&-0 010&1)'**120',',% • 0G*1137'31 • ,G*11@6';61',%B'7C-**1 • -12G*11@+',0, 8-,80,',%1?/6'..8'2&122G-G2&G 022&,-*-%'1,#9'*60,'260,8**1?&7 ,022-'*'22',,-737?:,+', ',2037*0,',%A *%-0'2&+022-B282C0,2*: /6'0--)1,1A U Technology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ollection Policy The Collection Policy was approved and endorsed by the Council of Deans. The policy is based on the following principles: -**3-,2&2-611-,2&010&?2&',%, *0,',%,1-2&-++6,'2:A -**3-,107*-.-,2&1'1- 612G',G'+ , 612G',G1A 0-7'',%,:3+?,:8&0112-01-601'1 .0'-0'2:A '1'-,10',-0+:,*:1'1,-,16*23-,A W Collection How many books added QNN?NNN PSV?VPR PSN?NNN PNN?NNN OSN?NNN ONN?NNN SN?NNN WW?QWR UP?URS SQ?TUN SS?WNN SN?RQN N PNOP 0',2 PNOQ --) PNOR ON Collection Selected E-resources OO Collection Usage Who is Borrowing OP Collection Usage What is Borrowed OQ Collection Usage How many Print vs E-books* are borrowed PSN?NNN PNN?NNN OSN?NNN ONN?NNN SN?NNN N OUW?SUT OWW?QPP OOO?QUO UP?TRV US?OTN UQ?WPU PNOP PNOQ PNOR 0',2 KG--)*-,10-+:''00:?0',211 --) OR Research Support The Library contributes to SMU’s research excellence in a number of ways: 62&-0',3!3-,2-,160-002010&.6*'3-,10 50'62:61',%10&0,-.6162&-0A %6*00.-021-,C1010&'+.20-+@ • • • • -',?-.61,--%*&-*0 ,'21?2--*2-,&+0)8'2&-2&0010&01%*-**: -8,*--6,210-+,?C1',13263-,*0.-1'2-0: *2+20'1.'*-2?1-,,8*20-,'1-601-',-0+3-,?A%A*-% .-121?,*:?8'50 10&2@ • • • 6'*',%6.-**3-,1-2121',, 2+,%+,220',',%-0.-12%062126,21 6'1-0010&2+,%+,2 OS Research Support Growing SMU’s Institutional Knowledge 0./0 0./1 0./2 6**292-8,*-10-+, OTU?PSQ QQO?RRO TPS?NQN 6+0-0-01',, ON?QUS OP?QWV OR?NWS 6+0-6**292',, O?RTU P?UUS Q?TST &11,'11023-,1 OPP OQS OSV ,H,13263-,*,-8*%2I',13263-,*0.-1'2-0:J OT Research Support Papers with high downloads in the last 12 months OU Operational Excellence 70UNZ-*'00',1,12 -+.*22&,'9'%+0, *220',',%- 02&0-6%&2&"-61',11+.0-7+,2 IJA 02,0',%8'2&2-7*-.,,%+,2.0-%0+ 612-+';2-2&*'00:,7'0-,+,22-,1601612','*'2:A (-0.0-(2161',%,.0','.*1',*6@ • -,1-*'3-,-107'.-',21I2&1)J • ,*',-601.)1*1 • 1-I20-,0'7,/6'1'3-,J-0-2&*20-,',.0',2 01-60/6'1'3-, • 20+*',',%-B%'$C.0-111,.0-11',%-B-601C01071 (-017',%1',12 3+,,&,612-+0107'&'7A OV Operational Excellence Course Pack Sales go online! % ) !! ! $ !1!0 !*41.$ !! ) • $$ (&" • • $ !" • % OW Operational Excellence %0 %1 New Single Desk • &$ +$ % • !!! • 453 $ !$!$ PN Library Transformation H Hive Lifestyle Lounge Photos: Owen Raggett PO Library Transformation Investment Studio Photos: Pho P Ph hotos tos: Owen tos: Owen Ragge Ra Raggett gg tt gge 24/7 Learning Commons PP Library Transformation 24/7 Learning Commons Learning Lab Photos: Owen Raggett PQ Student Engagement Compliments e renovaons look amazing! Cant wait fo it be comple. Keep up e great work am library! Excing mes!!! #LKS &,8'00:*--)11-*62*:636*A 1%062?!,2&20,1-0+3-,0-+ 2&-*'00:-02-02&- 01&'0>C+1602&9'13,%126,21- 0%-',%2-*-77,+-00*: 2&,'?,C+%-,,).-+',%)> &01> Love the new renovations! SMU library is now a great place to study. The SMU librarians are very cool as well with the active Facebook updates. Good job! :D PS Events Highlights 6*2:*-+ -'*',110&+',08'2&7',*60:,0-11-0 7'&,I',-**-03-,8'2&&-+1-,6201J '2'%&2I'200:6';J',-**-03-,8'2&>',%.-0IJ -+,-+.2.,*'1611'-,8'2&0,8*('2-',,01 , 01&** *03-,-2&0'5,-02*)1:62&-01260',%60:&'? +',20? -;,,07',, PT Staff Awards Low Jiaxin, Research Librarian 2014 Library Association of Singapore Outstanding Newcomer Publications & Presentations Change Leadership in South East Asian Academic Libraries. Gulcin Cribb and Tamera Hanken Collaborating with Faculty in Information Literacy Classes Works! A Case Study of Partnership between Research Librarians and Faculty at the Li Ka Shing Library, Singapore Management University. Rajendra Munoo and Elizabeth Su Development of a lean management program at Singapore Management University: A pilot program in the Li Ka Shing Library. Francis Lim, Tamera Hanken and Kevin Koh Journeying into Library Assessment: A Case Study Measuring Value of an Information Literacy Programme at the Li Ka Shing Library. Rajendra Munoo and Wei Xia Library Space and Business Information Literacy: Investment Studio at Li Ka Shing Library. Jiaxin Low Research Data Management and Curation Aspirations at NTU and SMU Libraries. Wei Yeow Cheng and Tint Hla Hla Htoo Visionaries, Architects and Pioneers: Conceptualising SMU. Pin Pin Yeo and Patricia Meyer PU Professional Memberships American Library Association (ALA) Scientific and Technological University Libraries (IATUL) ASEAN University Network InterLibrary Online (AUNILO) International Federation of Library Associations (IFLA) Educause Hong Kong Library Association International Association of Library Association of Singapore (LAS) (HKLA) Pacific Rim Digital Library Alliance (PRDLA) PV 1%1+6A*'00: 1+6*'00'1 1%1+6A*'00: Our Passion, Our Commitment, Your Advantage library@smu.edu.sg (65) 6828-0355