P O Box 800 Thunder Bay, ON P7C 5K4
June 26, 2014
Resident Address
RE:
City of Thunder Bay Water Delivery Discontinuation
As a resident with an open water delivery account, this letter is to inform you that the City of
Thunder Bay will be not be providing water deliver service after July 31, 2014.
Corporate Report 2014.071 Water Delivery Discontinuation Supplemental Report was brought
to Council and ratified on May 26, 2014. This report identifies the risks and mitigations required
to haul water and was prepared in response to questions from Council. The main reasons for
discontinuation of water delivery are that the practice goes against the City By-law, water rate
payers are subsidizing the costs of water delivery, and the costs for the City to provide this
service are measurably higher than the private sector. Therefore the City will discontinue water
deliveries to residents as of July 31, 2014.
In an effort to reduce the impact on residents who presently use this service, the City will
provide a rebate of $70 or the amount of the delivery charge, whichever is less, per delivery to
homeowners who require private hauler bulk water deliveries from August 1, 2014 to March 31,
2016. A rebate of $35 per delivery will be provided to homeowners who receive water deliveries
from private haulers during the period of April 1, 2016 to March 31, 2017. Only residents with
an existing water delivery account as of December 2, 2013 are eligible to receive these rebates.
The homeowner will have to provide a receipt for each delivery to receive a rebate and rebates
will be processed quarterly as of March 31, June 30, September 30, and December 31 of each
year. Copies of water delivery receipts for each quarter with a completed Water Delivery
Rebate Application form enclosed can be mailed into the City starting on September 15, 2014
for processing. Forms and receipts can also be dropped off in an envelope at any City office if
addressed to “Water Delivery Rebate Program, Central Support Division” as indicated on the
form. It will take approximately four weeks for the rebate cheque to be mailed after the end of
the quarter date. Please do not provide original receipts as they will not be returned.
There are several alternatives available to residents who currently receive water deliveries from
the City. The City operates two water fill stations that can be used by residents to obtain water.
These water fill stations require cards, much like a credit card, that can be purchased at the
City’s customer service windows in VictoriaVille. Instructions for the use of these stations are
included with this letter. These stations are located on Valley Street near John Street Road and
on Mt. Forest Boulevard at Highway 61. Waterfill station instructions are found below.
There are two local private companies that currently provide water delivery service. These
providers can be contacted directly for information on rates and to arrange deliveries.
Bud’s Mobile Wash
Templeman’s
344-6111
767-9173
Residents also have the option to develop their existing well or a new well to meet their flow
requirements or have a cistern integrated with their well water systems that will provide storage
of larger volumes of water to reduce their water delivery costs. Contact numbers for local well
contractors and cistern installer are listed below. These service providers can be contacted
directly to discuss services and provide rates. The phone book and yellow pages or internet
also provide listings of other providers who are available to complete this work.
Amethyst Well Drilling (general well assessment and construction)
NWO Well Services (general well assessment and construction)
Allan’s Enterprises (cistern installation)
935-2500
707-7000
626-6857
Until July 31, 2014 City water deliveries can be scheduled by calling 684-3460.
If you have any questions, please contact Kayla Dixon at 684-2617.
Yours truly
Kayla Dixon, P. Eng.
Project Engineer – Environment
City of Thunder Bay
STEP-BY-STEP OPERATING INSTRUCTIONS FOR WATER FILL STATIONS
Follow these steps to dispense water:

Open the cabinet door to view operating instructions and to access the terminal

Insert your Smart Card into the reader slot. A read-out of the cash value loaded on your card will be
displayed.

Enter the amount of water (litres) you require. If there are insufficient funds on the card you will be
asked to select a new amount.

The system will dispense the volume of water requested. The units (litres) are displayed as the water
is dispensed.

Stop the transaction at any time by pressing Stop/reset/eject button.

At the conclusion of the transaction the card balance is updated and displayed on the terminal. The
card is then ejected from the terminal, ending the transaction.
Remember, if you are filling a large container you will need your own hose and a fitting to attach it to a
1" male threaded pipe.
Don't forget to take your card with you! Please don't idle your vehicle!
Contact
Number
Hours of Operation
Infrastructure & Operations Dispatch
625-2195
24 hours per day, 7 days a week
If the Yellow Warning Light at the tap house is on, please notify Dispatch immediately.
Contact our Dispatcher with any questions on the Environment Division's Water Fill Stations.