Optimum Services Overview True Optimization® Starts Here Optimum Services Overview Comprehensive professional services are an integral part of the OptiCx System by Optimum Energy, which delivers scalable energy optimization customized to the unique needs of your organization. Our robust, full-lifecycle services menu ensures that we holistically meet your unique business objectives— financial, technological and operational—every step along your sustainability path. Our centralized, multi-disciplinary team—which has steered more than 100 optimization projects to success—holds deep expertise in mechanical engineering, software development, financial modeling and network infrastructure. Our services provide three key benefits: Ease of implementation: Comprehensive pre-implementation assessments and analyses create a solid backbone to ensure rapid and successful deployment of your optimization solution. Proven, sustainable results: Our relationship-centric view of optimization means our customers realize lasting benefits and optimal results from the planning stages through operation and maintenance. Reduced total cost of ownership (TCO): Because we serve customers throughout the entire solution lifecycle, our customers continue to benefit from their initial investment year after year. 02 | SERVICES GUIDE SERVICES GUIDE | 03 Optimum Services Framework Optimum Services Framework Optimum Services Optimum Energy services offer time-tested guidance in IMPLEMENTATION SERVICES DESIGN SERVICES achieving your enterprise optimization objectives. Our services OPTIMIZATION SERVICES span four categories across the project lifecycle: Design Services: Optimum Design Services provide thorough assessment and analysis of a facility—existing or planned—in preparation for potential optimization. INSTALLATION SERVICES Retrofit / Upgrade STANDARD TESTING & TRAINING SERVICES Implementation Services: After the OptiCx Platform is installed, On-Site Functional Testing Remote Training Implementation Services provide quality control and ensure your team understands how to work effectively with our technology. Optimization Services: Our Optimization Services include comprehensive reporting services and world-class technical SA – SFA ESA Concept D SA – SFA BPAS, ODS Design esign Spec EDO expertise, are available at any stage in a construction or retrofit Bid BPAS, ODS Award Build Commissioning Plant Operations PES EOR support and educational services. Lifecycle Services: Lifecycle Services, and our deep engineering PES REPORTING SERVICES TECHNICAL SUPPORT OPTIONAL TESTING & TRAINING SERVICES Remote Functional Testing On-site Training New Construction / Full Replacement project. LIFECYCLE SERVICES PROJECT AND OPERATING SERVICES 04 | SERVICES GUIDE SA SFA EES – Energy Engineering Services Site Assessment Site Financial Analysis ESS – Enterprise Specification Services ESA EOR Engineering Site Analysis Engineering Optimization Review ORS – Optimization Readiness Survey EDO BPAS Engineering Design Optimization Bid Process Advisory Services UIAS – Utility Incentive Application Services ODS PES Optimization Design Services Project Engineering Support SERVICES GUIDE | 05 Optimum Services Design Services Optimum Energy Design Services provide assessment and analysis of a facility—existing or planned—in preparation for potential optimization. Separate services tracks are available for both retrofit and new construction projects. DESIGN SERVICES Retrofit / Upgrade Projects SITE ASSESSMENT (SA) SUMMARY Site information is collected by Optimum (or an Optimum partner) and entered into Optimum’s lead qualification and assessment application: OptiCx Path. PURPOSE Collect accurate site data to produce a Site Financial Analysis (SFA), which will help determine whether this site is a candidate for optimization. PRICING Flat fee, discount may apply. DETAILS We collect data—including building operating parameters, system configuration, equipment, utility rates, and organizational drivers—on a site-by-site basis. Data—including site photos and notes—is entered into the OptiCx Path mobile app (iOS or Android) or web interface. Facility resources, the Optimum account team (sales and engineering) and the partner sales team thoroughly review all data and submit to Optimum engineers for analysis. DELIVERABLES • On-site collection of site information. • Site Assessment report. SITE FINANCIAL ANALYSIS (SFA) SUMMARY The Site Financial Analysis (SFA) estimates the potential impact HVAC optimization will have on a specific facility. PURPOSE The SFA allows the customer, partner, and Optimum to evaluate technical and financial readiness for optimization, and helps determine whether or not the customer should fund an Engineering Site Analysis (ESA) in pursuit of an optimization project. PRICING Flat fee, discount may apply. DETAILS Optimum engineers use the following methodology to create the SFA: Energy Model Analysis • Load Profile: Annualized simulation based on received weather data to develop load profile for site zip code. • Baseline analysis: Based on site-specific equipment information and load profile to determine run hours and chiller performance. • Optimized analysis: Based on received data. • Scope of work and implementation cost profiles. Estimation Analysis • Detailed financial analysis on payback, ROI and IRR, taking into account incentive benefits. ENGINEERING SITE ANALYSIS (ESA) SUMMARY The Engineering Site Analysis (ESA) provides the technical and financial detail that customers need to develop and implement an optimization plan suited to a specific site. PURPOSE The ESA provides an in-depth view of a customer’s current HVAC operations and a clear understanding of the detailed scope of work needed to implement optimization. Each ESA includes estimated total cost of implementation, expected energy savings, and cost savings. PRICING • Based on equipment and site complexity, in addition to a base fee. • Discount available when ESAs for OptimumLOOP, OptimumVAV and/or OptimumHT are purchased together. DETAILS The ESA is a step-by-step process that begins as Optimum engineers gather and analyze detailed HVAC configuration and operational information. This analysis uses sophisticated software algorithms and modeling techniques to produce a real-world baseline for the system, and an accurate and quantifiable energy efficiency model for the optimized end state. Throughout the process, Optimum provides a consultative role, providing status updates and answering questions. The final output is an in-depth report that describes potential projected energy and financial savings due to optimization, and a detailed roadmap for implementing the architecture that best meets the customer’s energy efficiency and financial goals. To prepare an ESA, Optimum Energy engineers use the following methodology, which fleshes out the higher-level SFA estimate with a highly accurate analysis: • Load Profile: Annualized hour-by-hour analysis that uses trends, spot readings, operator interviews, and/or operator logs to develop load profile using TMY3 weather data. • Baseline analysis: Along with equipment specifications and Optimum Energy’s proprietary database, the analysis uses trends, spot readings, operator interviews, and/or operator logs to develop the baseline plant performance. • Optimized analysis: Full profile, highly accurate. • Scope of Work and Implementation Costs: 2-3 days are spent on-site. All system documentation is acquired and analyzed. DELIVERABLES • Design documentation: A detailed scope of work for mechanical, electrical, and controls upgrades needed to implement the optimization solution. • Energy savings and financial analysis: An overview of the energy and cost savings that can be achieved from the architected solution. • Central Plant Analysis Report: Annualized hour-by-hour model results compiled into monthly performance summary tables. Report includes a system load profile, local weather data, and resulting system performance. DELIVERABLES • SFA report: Estimate of investment required to implement optimization, high-level inventory of system components and estimated energy performance. This deliverable is the basis for developing an ESA proposal. • SFA review meeting: Discussion of assessment results and recommended next steps, question-and-answer session. 06 | SERVICES GUIDE SERVICES GUIDE | 07 Optimum Services DESIGN SERVICES Design Services Retrofit / Upgrade Projects BID PROCESS ADVISORY SERVICES (BPAS) SUMMARY Bid Process Advisory Services (BPAS) ensure the accurate translation of Optimum’s Engineering Site Analysis (ESA) into construction documents, to ensure successful project implementation. PURPOSE BPAS reduces risk at the design and bidding stages of a project by providing consulting services to the customer and customer’s engineer throughout. BPAS confirms that the intent of Optimum’s Engineering Site Analysis (ESA) is designed into the project construction documents, and ensures that the bidders fully understand their requirements. PRICING • Based on equipment and site complexity, in addition to a base fee. • Additional bid reviews available on a per-bid pricing basis. • Attendance at additional bid presentation meetings available on a per-day pricing basis. • Additional days on-site available on a per-day pricing basis. DETAILS Optimum assists the customer and engineer of record with: • Creating and submitting a project proposal package for bid. • Reviewing subsequent project responses to ensure they adhere to the defined requirements. For customers who prefer that Optimum fully manage development of a complete plan and specifications bid package, see Optimization Design Services (ODS). DELIVERABLES • Design documents review: Optimum acts as the customer’s representative, providing peer review services to ensure that the mechanical and electrical design documents accurately reflect the intent of Optimum’s Engineering Site Analysis. Peer review services and meeting participation is included in 50%, 75% and 100% Design Document review sessions with the customer and customer’s engineer. • Bidder Q&A support: Preparation of formal responses to bidder(s)’ technical controls or design questions submitted to the customer as part of the formal bidding process. • Bid reviews: Formal review and comparison of up to three qualified bid responses (12 max) for each of the subcontractor categories (Mechanical, Electrical, Chiller, and Controls) listed in the Optimum Engineering Site Analysis. • Bidder presentation meetings and Site Walk: On-site attendance with the customer for one full day of bidder presentation meetings and bidder’s site walk. Optimum acts as the customer’s representative, ensuring that bidders prepare and submit bids per the design intent. Optimization Design Services (ODS) Summary Development of a complete plan and specifications bid package. Purpose Optimization Design Services (ODS) simplify the design process for customers by consolidating the full design package under the management of one vendor (Optimum), as opposed to multiple vendors. Pricing • Varies due to third-party costs. • Includes BPAS pricing; see section on BPAS. • Additional bid reviews are available on a per-bid pricing basis. Details Optimum collaborates with a third-party A&E firm to provide the ODS service. Optimum provides consulting services throughout the process to help to accurately translate the design intent of the Engineering Site Analysis (ESA) into construction documents, to ensure bidders fully understand their requirements. The Bid Process Advisory Services (BPAS) is a subset of ODS that covers just the bid process. For details, see the BPAS service definition. Deliverables • 100% design documents: Complete plan and specifications bid package for project outlined in Optimum’s Engineering Site Analysis (ESA). On-site attendance for up to two days to take measurements, verify mechanical and electrical drawings and become familiar with the site. Optimum acts as the customer’s representative and ensures that bidders prepare and submit bids per the design intent. Additional days on site are available on a per-day pricing basis. • Design document review meetings: Participation in 50%, 75% and 100% design document review meetings. • 100% construction documents: Once vendors are selected, the design documents will be modified as necessary and submitted as final construction documents; as-built modifications to the construction documents are available on a time-and-materials pricing basis throughout the construction process. • Bidder Q&A support: Preparation of formal responses to bidder(s)’ technical controls or design questions submitted to the customer as part of the formal bidding process. • Bid reviews: Formal review and comparison of up to three qualified bid responses (12 max) for each of the subcontractor categories (mechanical, electrical, chiller, and controls) in the Optimum ESA. • Bidder site walks: On-site attendance for one day to accompany bidder(s) in a site walk-through. Optimum acts as the customer’s representative, to ensure that bidders prepare and submit bids according to design intent. PROJECT ENGINEERING SUPPORT (PES) SUMMARY Project Engineering Support (PES) provides energy engineering and controls engineering support for the customer during the construction planning phase of an implementation project. PURPOSE PES increases the velocity of implementation, supports the customer’s project team to execute with precision and reduces project risk. This service brings technical expertise to the project to improve timeliness and project quality. PRICING Based on a percentage of the associated software site license(s). DELIVERABLES • Engineering support for the project’s construction manager, including answering sub-contractor questions about design, equipment requirements and system configuration. • Attendance at customer’s project planning and issue-resolution meetings. • Review of scope with customer’s project team. 08 | SERVICES GUIDE SERVICES GUIDE | 09 Optimum Services DESIGN SERVICES Design Services New Construction /Full Replacement Projects SITE ASSESSMENT (SA) The Site Assessment service can be applied to both new construction and retrofit projects: see description in Retrofit/Upgrade section for full service description, deliverables, and pricing. SITE FINANCIAL ANALYSIS (SFA) OPTIMIZATION DESIGN SERVICES (ODS) Optimization Design Services can be applied to both new construction and retrofit projects: see description in Retrofit/Upgrade section for full service description, deliverables, and pricing. ENGINEERING OPTIMIZATION REVIEW (EOR) SUMMARY The Engineering Optimization Review (EOR) is a consulting engineering service that provides the technical detail that customers need to develop and implement an optimization plan best suited to their proposed site(s). ENGINEERING DESIGN OPTIMIZATION (EDO) PURPOSE The EOR is reserved for new construction designs that are already completed; “completed” is defined as “100% of design or construction documents completed and available.” The EOR provides a detailed assessment of a customer’s proposed site and a clear understanding of the scope of work needed to implement optimization. It also provides the estimated total cost of implementation, expected energy and cost savings and expected payback. SUMMARY The EDO is a consulting engineering service that provides design support and the technical detail that customers need to develop and implement an optimization plan best suited to their planned site(s). PRICING • Based on equipment and site complexity, in addition to a base fee. • Discount available when EORs for OptimumLOOP, OptimumVAV and/or OptimumHT are purchased together. The Site Financial Analysis service can be applied to both new construction and retrofit projects: see description in Retrofit/Upgrade section for full service description, deliverables, and pricing. PURPOSE The EDO provides a detailed assessment of a customer’s new HVAC design and a clear understanding of the scope of work needed to implement optimization, as well as the estimated total cost of implementation, expected energy savings, and cost savings. PRICING • Based on equipment and site complexity, in addition to a base fee. • Discount available when EDOs for OptimumLOOP, OptimumVAV and/or OptimumHT are purchased together. DETAILS The EDO includes design support services to assist the Consulting Engineer (CE) throughout the design process, with recommendations on how to optimize overall design for greatest efficiency. In an EDO, Optimum works as sub-contractor to the CE, or directly with a partner or owner. The EDO analysis uses an existing model created by the engineer of record as the baseline. If an existing model is not available, an EDO uses sophisticated modeling techniques to produce a real-world baseline for the system based on the design sequence of operations. An accurate and quantifiable energy efficiency model for the optimized end state is also created. Throughout the process, Optimum provides a consultative role, meeting with the customer to provide status updates and answer questions. The final output is an in-depth report that describes potential projected energy and financial savings from implementing optimization, and a detailed roadmap for implementing the architecture that best meets the customer’s energy efficiency and financial goals. DELIVERABLES • Design Review & Report: Detailed peer review services of mechanical drawings, shop drawings, and HVAC equipment specifications. • Energy savings and financial analysis: An overview of the energy and cost savings that can be achieved from the architected solution. • Central Plant Analysis Report: Annualized hour-by-hour energy model results compiled into monthly performance summary tables. Report includes a system load profile, local weather data, and resulting system performance. Two separate energy models are created: the first models plant performance as currently proposed (without optimization implemented), and the second report provides an optimized view, based on implementation of the Optimum Energy solution. The difference between the two models details the financial basis for implementing the optimization project. • Consultations: Up to two conference calls with the owner, partner and/or consulting engineer. One on-site presentation and final review session included. DETAILS An EOR occurs after design documents are finalized; consequently it does not include input into the design document development process. For the comparable service that occurs before design drawings are finalized, see EDO. The EOR analysis uses an existing model’s assumptions created by the engineer of record as the baseline. If an existing model is not available, an EDO uses sophisticated modeling techniques to produce a real-world baseline for the system based on the basis of design sequence of operations. An accurate and quantifiable energy efficiency model for the optimized end state is also created. Throughout the process, Optimum provides a consultative role, supporting the partner in order to help secure the project. The final output is an indepth report that describes potential projected energy and financial savings from implementing optimization, as well as any necessary instrumentation and controls integration. DELIVERABLES • Instrumentation Review: The review ensures all instrumentation required for optimization is designed into the project. • Energy savings and financial analysis: An overview of the energy and cost savings that can be achieved from the architected solution. • Central Plant Analysis Report: Annualized hour-by-hour energy model results compiled into monthly performance summary tables. Report includes a system load profile, local weather data, and resulting system performance. • Consultations: Up to two conference calls with the owner, partner and/or consulting engineer; includes one on-site presentation and final review session. Project Engineering Support (PES) Project Engineering Support services can be applied to both new construction and retrofit projects: see description in Retrofit/Upgrade section for full service description, deliverables, and pricing. BID PROCESS ADVISORY SERVICES (BPAS) Bid Process Advisory Services can be applied to both new construction and retrofit projects: see description in Retrofit/Upgrade section for full service description, deliverables, and pricing. 10 | SERVICES GUIDE SERVICESGUIDE | 11 Optimum Services Implementation Services After the OptiCx Platform is installed, Implementation Services provide quality control and ensure your team understands how to work effectively with our technology. These services can be conducted remotely or on-site, depending on your needs. IMPLEMENTATION SERVICES Standard Services IMPLEMENTATION SERVICES Optional Services ON-SITE FUNCTIONAL TESTING REMOTE FUNCTIONAL TESTING SUMMARY Systematic quality assurance (QA) process that occurs on site, after installation of on-premise software. SUMMARY Systematic quality assurance (QA) process that occurs after installation of on-premise software, conducted remotely. PURPOSE On-site testing ensures that the optimization implementation is working as intended. PURPOSE Remote testing ensures that the optimization implementation is working as intended. PRICING Additional fee, based on site complexity. PRICING Included with the associated software site license(s). DETAILS Optimum uses a systematic QA process to certify that the on-premise software (OptimumLOOP, OptimumVAV and/or OptimumHT) is communicating properly with the BAS, and that BAS setpoints are correctly mapped. Note that On-Site Functional Testing is required for medium to complex plants. DELIVERABLES • On-site testing of operational software to ensure proper integration with the BAS. • On-site testing of the command system to ensure it properly executes intended functionality. • Operate system in OptimumLOOP, OptimumVAV and/or OptimumHT mode. REMOTE TRAINING DETAILS Optimum uses a systematic QA process to certify that the on-premise operating software (OptimumLOOP, OptimumVAV and/or OptimumHT) is communicating properly with the BAS, and that BAS setpoints are correctly mapped. Note that Remote Functional Testing is only an option for basic plants. Medium to complex plants should receive On-Site Functional Testing. DELIVERABLES • Remote testing of the operating software to ensure proper integration with the BAS. • Remote testing of the command system to ensure it properly executes intended functionality. • Operate system in OptimumLOOP, OptimumVAV and/or OptimumHT mode. ON-SITE TRAINING SUMMARY Training session on best practices for working with Optimum software. SUMMARY Training on best practices for working with Optimum Energy software, conducted on site. PURPOSE Ensures that operators understand how to work effectively with the OptiCx Platform. PURPOSE Ensures that operators understand how to work effectively with the OptiCx Platform software PRICING • Included with OptiCx Platform subscription. • Additional blocks of training time are available for an additional fee. • Re-training sessions available for an additional fee. PRICING • First day of training is free (plus travel fee) with on-site functional testing service. • Additional days of training are available for an additional fee. • Re-training sessions available for an additional fee. DETAILS Provides a review of operator documentation and standard operating procedures for OptiCx Platform software. DETAILS Optimum may require on-site training for plants above a certain size and complexity level; Optimum may also provide on-site training at customer request. On-site training incurs an additional fee. DELIVERABLE Four-hour webinar training session for operational staff, facilities management and energy managers. Provides a review of operator documentation and standard operating procedures for OptiCx Platform software. DELIVERABLE Four-hour on-site training session for operational staff, facilities management, and energy managers. 12 | SERVICES GUIDE SERVICES GUIDE | 13 Optimum Services Optimization Services Optimum Energy Optimization Services include comprehensive Reporting Services and Technical Support. Reporting and support coverage correspond to OptiCx Platform subscription plan. Additional support is available through comprehensive engineering services, designed to meet individual needs. OPTIMIZATION SERVICES REPORTING SERVICES SUMMARY A wide range of reporting options, accessible via OptiCx Platform software, are available. Reports comply with a broad range of industry standards, such as IPMVP (Option B). DELIVERABLES All OptiCx Platform subscribers receive monthly reporting services for each site under Optimum Energy management (for each product purchased). Customers access reports through OptiCx Platform web software, and receive notice of reports via email when their monthly report is ready. PRICING • Included with OptiCx Platform subscription. • Custom report modules available for an additional fee. 14 | SERVICES GUIDE TECHNICAL SUPPORT SUMMARY AND PURPOSE Comprehensive technical support and customer education are available through OptiCx Platform subscription plans. Our centralized, expert team keeps you covered and ensures maximum performance. PRICING Included with OptiCx Platform subscription plan—coverage and terms vary by plan. DETAILS Customer Education: Customer education options vary by OptiCx Platform subscription level, and include: • Online self-service education • Remote instructor-led training • On-site instructor-led training Technical Support: Our centralized, world-class engineering and technical support team is here to ensure optimal performance. We are available by email or phone; scope and terms of coverage correspond to OptiCx Platform subscription plan. SERVICES GUIDE | 15 Optimum Services Lifecycle Services Our deep engineering expertise, accessible through Optimum Lifecycle Services, is available at any stage in a construction or retrofit project. Lifecycle Services—which can range from hourly engineering consulting services to utility incentive application support, and more—meet a wide range of project support needs. LIFECYCLE SERVICES ENERGY ENGINEERING SERVICES (EES) ENTERPRISE SPECIFICATION SERVICES (ESS) SUMMARY Development of customer-specific basis of design documents. SUMMARY Engineering services billed hourly. PURPOSE Enterprise Specification Services (ESS) master design documents provide the customer with a basis of design that can be provided to consulting engineers to design optimization-ready plants. PURPOSE Meets specific customer requests that are not covered by standard Optimum services. PRICING Flat fee. PRICING Time and materials; hourly rates based on expertise level of engineering resources engaged plus travel fee, if applicable. DETAILS ESS deliverables are designed to be integrated into enterprise-level construction specification standards. Optimum provides editable “not for construction” documents that customers can customize for distribution to their consulting engineers. DELIVERABLE Engineering consulting services—such as equipment evaluation, research, analysis, technical support, and advisory services—on an asneeded basis. DELIVERABLES • Chilled water plant P&ID (Piping & Instrumentation Design) templates. • Chilled water plant sequence of operations. • Equipment selection matrix, which includes chillers, sensors, pumps, and VFDs. UTILITY INCENTIVE APPLICATION SERVICES (UIAS) SUMMARY Management of the utility incentive application process for the customer. PURPOSE With Utility Incentive Application Services (UIAS), Optimum leverages its extensive experience in utility and third-party incentive applications to ensure the customer receives the appropriate incentives for the project. Incentives may cover a substantial portion of the project implementation cost. PRICING • Based on a percentage of the associated software site license(s). • Additional Optimum engineering hours and services are available on a time-and-materials pricing basis. DELIVERABLES • Incentive research and analysis: Review of applicable regional utility incentives and/or rebates. • Incentive qualification assistance: Optimum contacts customer’s utility and/or third-party incentive administrator to qualify the project for applicable incentives and/or rebates. • Incentive/rebate documentation assistance: Optimum assists in the completion of utility/third party incentive and/or rebate documentation. We also provide utility and/or third party incentive administrator detailed pre- and post-implementation analysis info (energy, demand and water usage/savings). • Remote Q&A support: Remote Q&A support during utility and/or third-party engineering review and approval process. Services are valid for up to 6 months from date that agreement is executed. • Includes up to two remote WebEx sessions with utility engineer or representatives (additional review sessions available on a per-meeting pricing basis). • Includes support for up to four RFI submittals (additional RFI submittal answers available on a per-RFI pricing basis). • Additional engineering hours: Additional hours and services beyond the 6 month window are available on a time-and-materials pricing basis. Optimization Readiness Survey (ORS) Summary The Optimization Readiness Survey (ORS) is a detailed performance audit of all relevant system components in a chilled water plant. This supplements the systems-level optimization analysis provided in an Engineering Site Analysis (ESA). Purpose An ORS provides an assessment of potential issues at a plant—along with recommendations on how to address these issues—that should be resolved prior to optimization. By proactively identifying issues up front, the ORS streamlines the subsequent software installation and functional testing process. Pricing • Based on equipment and site complexity, in addition to a base fee. • Discount available when ORSs for OptimumLOOP, OptimumVAV and/or OptimumHT are purchased together. Details A comprehensive health check is conducted to ensure all relevant systems are operational, functional and well-maintained. This includes all equipment, systems, and components that affect the ability to execute a successful optimization project. If deviations are found, recommendations for remedy are provided to the customer. Completing an ORS typically takes up to four weeks, depending on plant size and complexity, and customer requirements. Deliverables • Mechanical review: Inspection and operational observation of all equipment required for optimization in the chilled water plant. • Plant operational review: Review of recent maintenance logs for deficiencies; additional observations. • Limited scope controls review: Documentation of the extent of plant automation through observation of automated operation. • Recommendations: Prioritized recommendations on how to address all identified issues. • Presentation of results: One WebEx presentation of the results to the owner. Optional • Pre-retrofit visit to examine issues identified in the ESA. 16 | SERVICES GUIDE SERVICES GUIDE | 17 True Optimization® Starts Here 411 First Avenue South, #620 Seattle, WA 98104 888.211.0918 info@optimumenergyco.com optimumenergyco.com © 2014 Optimum Energy