SAP ERP – Logistics & Operations Overview

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SAP ERP – Logistics &
Operations Overview
Rudolf Zens
Product Management ERP
SAP AG
What Is Logistics & Operations?
New Functions in mySAP ERP 2004
and SAP ERP 6.0
Enhancement Package Concept and
Roadmap
Customer Example: eSOA at OSRAM Opto
Semiconductors
Summary
SAP ERP Solution Map – 2005 Edition
End-User Service Delivery
Analytics
Strategic Enterprise
Management
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Financial Accounting
Management Accounting
Corporate Governance
Talent Management
Procurement and
Logistics Execution
Product Development
and Manufacturing
Workforce Process Management
Workforce Deployment
Procurement
Supplier Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
Transportation
Management
Production Planning
Manufacturing
Execution
Enterprise Asset
Management
Product Development
Life-Cycle Data
Management
Sales and Service
Sales Order
Management
Corporate Services
Real Estate
Management
Aftermarket Sales and Professional-Service
Global Trade Services
Service
Delivery
Project Portfolio
Management
Travel Management
Environment, Health &
Quality Management
Safety
Scope of Logistics & Operations for SAP ERP
© SAP AG 2007 / Logistics and Operations / 3
Incentive and
Commission
Management
SAP NetWeaver
Human Capital
Management
What Is Operations?
Logistics
Provider
Subcontractor
Make
Source
Operations
Deliver
Design
Supplier
© SAP AG 2007 / Logistics and Operations / 4
Customer
What Is Logistics & Operations?
New Functions in mySAP ERP 2004
and SAP ERP 6.0
Enhancement Package Concept and
Roadmap
Customer Example: eSOA at OSRAM Opto
Semiconductors
Summary
SAP ERP Includes Additional Functionality
Streamlines
invoicing and
payment processes
Motivates employees to
achieve and designs
innovative reward strategies
Self-service portal
increases flexibility
and productivity
Ensures
adherence to new
legal obligations
End-User Service Delivery
Extensive analytics are
intuitively accessible
from portal(s)
Strategic Enterprise
Management
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Financial Accounting
Management Accounting
Corporate Governance
Procurement and
Logistics Execution
Talent Management
Sales and Service
Corporate Services
Includes Internet
sales to boost
revenues
Workforce Deployment
Supplier
Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
Transportation
Management
Manufacturing
Execution
Enterprise Asset
Management
Product Development
Life-Cycle Data
Management
Sales Order
Management
Aftermarket Sales
and Service
Professional-Service
Delivery
Global Trade
Services
Incentive and
Commission
Management
Real Estate
Management
Project Portfolio
Management
Travel Management
Procurement
Product Development
Production Planning
and Manufacturing
Unique set of valueadded services to
improve management
of resources and assets
Workforce Process Management
Uses RFID to connect
the physical world to
business applications
Environment, Health
Quality Management
and Safety
Includes Collaboration Projects
(cProjects) suite to develop
more reliable products in less
time and at lower cost
SAP NetWeaver
Human Capital
Management
Supports full procureto-pay process
Empowers employees
Analytics
Aggregates and analyzes
information across technology
and the organization with
SAP NetWeaver Exchange
Infrastructure
SAP NetWeaver Mobile
connects people
Models, executes, and
monitors processes
across technology and
the organization
Open system architecture
enables easier integration
The following slides highlight the new and enhanced capabilities . . .
© SAP AG 2007 / Logistics and Operations / 6
SAP ERP Solution Map – 2005 Edition
End-User Service Delivery
Analytics
Strategic Enterprise
Management
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Financial Accounting
Management Accounting
Corporate Governance
Procurement and
Logistics Execution
Product Development
and Manufacturing
Talent Management
Workforce Process Management
Workforce Deployment
Procurement
Supplier Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
Transportation
Management
Production Planning
Manufacturing
Execution
Enterprise Asset
Management
Product Development
Life-Cycle Data
Management
Sales and Service
Sales Order
Management
Corporate Services
Real Estate
Management
© SAP AG 2007 / Logistics and Operations / 7
Aftermarket Sales and Professional-Service
Global Trade Services
Service
Delivery
Project Portfolio
Management
Travel Management
Incentive and
Commission
Management
Environment, Health &
Quality Management
Safety
SAP NetWeaver
Human Capital
Management
Procurement and Logistics Execution –
Overview of Major New and Enhanced Capabilities
Procurement
Supplier
Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
mySAP ERP 2004
SAP ERP 6.0
Procurement
Procurement
Buyer Role
„ Self-service requisitioning with intuitive user
interface (UI); full communication, integration,
and catalogs
Supplier collaboration
„ Enables closed-loop procurement process
„ All communication is electronic and workflowbased
„ Hosted sales order management capability for
suppliers
Inbound and outbound logistics
„ Enabled RFID data processing in supply chain
scenarios (shipping, receiving, and packing),
maintenance, and retailing
„ Comprehensive and integrated portfolio of
SAP Auto-ID Infrastructure–enabled applications
„ Receive and process RFID and SAP Auto-ID
Infrastructure data streams from readers
„ Write data to RFID tags
„ Automatic RFID-handling EIC
Transportation
Management
„ React on exceptions and problems immediately
„ Quick access to personalized work lists
„ Analytical Insight
Basic functions and general developments
„ SAP SRM will run on the same client as SAP ECC (only
supported with ERP 6.0 and SRM 5.0)
„ A new Master Data Synchronization synchronizes common
objects: business partner, vendor and product, and material
„ Supported scenarios
– Self-service procurement
– Supplier collaboration (additional engine pricing)
Catalog access in ME21N and ME51N
„ Use of catalogs during creation of purchase requisitions and
purchase orders
Supplier Collaboration
Design Collaboration with Suppliers based on
cFolder
„ Improves productivity and collaboration with partners and
suppliers during the product design phase.
© SAP AG 2007 / Logistics and Operations / 8
Example – Role Buyer
Single Point Of Entry
Different Areas
of Activity
Current Workload
SAP ERP Makes Users
More Productive…
„ Intuitive role based central
point of access
„ Relevant Information
actively “pushed” to user
„ Guided procedures guide
users through common
tasks
„ Embedded analytics for
better decision making
© SAP AG 2007 / Logistics and Operations / 9
Execute Tasks
Reports
POWL – Single Point of Access to all Work Lists
Workload
Work
List
© SAP AG 2007 / Logistics and Operations / 10
Benefits
The role Buyer provides the following benefits …
… for the end-users:
„ User Productivity: Improved user productivity through an easy-to-use and
intuitive user interface
„ Personalization: Quick access to personalized work lists
„ Speed: User can better and faster react on exceptions
„ Analytical Insight: Fast preparation and distribution of purchasing analyses.
Analytical information is available where it is needed
… for the IT department:
„ Flexibility: User Interface can be adopted to the business processes of the
company
„ Acceptance: Better acceptance of end-users
„ TCO: Reduced costs for end-user training
„ Deployment Options: Content or at least part of the content of this portal roles
can also be rolled-out for other user groups like Procurement Manager, Project
Manager, Replenishment Planner, Dispatcher or Stock Planner
© SAP AG 2007 / Logistics and Operations / 11
SAP ERP Solution Map – 2005 Edition
End-User Service Delivery
Analytics
Strategic Enterprise
Management
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Financial Accounting
Management Accounting
Corporate Governance
Procurement and
Logistics Execution
Product Development
and Manufacturing
Talent Management
Workforce Process Management
Workforce Deployment
Procurement
Supplier Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
Transportation
Management
Production Planning
Manufacturing
Execution
Enterprise Asset
Management
Product Development
Life-Cycle Data
Management
Sales and Service
Sales Order
Management
Corporate Services
Real Estate
Management
© SAP AG 2007 / Logistics and Operations / 12
Aftermarket Sales and Professional-Service
Global Trade Services
Service
Delivery
Project Portfolio
Management
Travel Management
Incentive and
Commission
Management
Environment, Health &
Quality Management
Safety
SAP NetWeaver
Human Capital
Management
Product Development and Manufacturing –
Overview of Major New and Enhanced Capabilities
Production Planning
Manufacturing
Execution
Enterprise Asset
Management
Product
Development
Life-Cycle Data
Management
mySAP ERP 2004
SAP ERP 6.0
Manufacturing execution
Manufacturing execution
„ Manufacturing intelligence dashboard for plant
manager
„ Documentary batch to store the where-used data
of materials used for production and trace
product information without managing inventory
by batches
Enterprise asset management
„ Maintenance cost budgeting (MCB)
„ Mobile asset management
Product development
„ CAD desktop
„ Development collaboration (cFolders)
Life-cycle data management
„ SAP Easy Document Management for managing
personal and group document structures and
documents
„ DMS connector for knowledge management
„ Product modeling for configurable products
(PME)
„ Recipe and trial management
© SAP AG 2007 / Logistics and Operations / 13
„ Manufacturing intelligence dashboard for plant manager and
production supervisor
„ Dashboards for the new roles of maintenance technician and
quality inspector to promote collaboration on the shop floor
„ Shop-floor Integration
Enterprise asset management
„ Role maintenance technician: after-the-event recording for
maintenance work that was not planned in advance
„ Flexible work order enables flexible customization of the order
layout
„ Mobile asset management
Product development
„ CAD desktop – integration in product development
„ Development collaboration (cFolders)
„ Work center development collaboration
Life-cycle data management
„ Document management and SAP Easy Document Management
„ DMS connector for knowledge management
„ Product structure management based upon integrated product
and process engineering
„ Engineering change management (ECM)
„ Recipe and trial management
„ Product modeling for configurable products (PME)
SAP Manufacturing Dashboards
The SAP Manufacturing Intelligence
Dashboard is a configurable rolebased entry page that delivers:
„ Integrated planning and execution
decision support
„ Relevant manufacturing/business content
„ Real-time exception detection and
management
„ Analytics and reporting
„ Real-time snapshot of factory and
production line operations at a glance
„ Support proactive response to exceptions
„ Execution on production plans – on time
and within budget
„ Access to KPI’s needed to continuously
improve performance
„ Integration of external systems
© SAP AG 2007 / Logistics and Operations / 14
SAP ERP + Enterprise Portal
SAP BI & Analytics
Key Benefits:
Manufacturing Planning
Manufacturing Execution
Quality Management
Maintenance Management
Environment, Health & Safety
SAP XI + SAP xMII
SAP xApp for Manufacturing Integration and Intelligence (xMII)
The SAP xApp Manufacturing
Integration and Intelligence (xMII) is a
packaged composite application that
delivers:
Manufacturing
Intelligence
Dashboards
SAP BI
Other SAP Bus. Solu tions
SAP NETWEAVER
Manufacturing Intelligence: Real-time
analytics engine that aggregates and delivers
unified visualization of events, alerts, KPIs and
decision support to production personnel thru
role-based dashboards
SAP Manufacturing
SAP xMII
Manufacturing Intelligence
Manufacturing Integration: A single
ISA-95 compliant layer enabling SAP ERP
connectivity into real-time plant floor apps.
(MES, SFA, legacy apps.) to drive plant-toenterprise business process interoperability
Manufacturing Integration
MES – Manufacturing Execution Systems, EMI – Enterprise Manufacturing
Intelligence, BW – Business Warehouse (from SAP)
SFAC – Shop Floor Automation & Control,
© SAP AG 2007 / Logistics and Operations / 15
SAP ERP Solution Map – 2005 Edition
End-User Service Delivery
Analytics
Strategic Enterprise
Management
Financial Analytics
Operations Analytics
Workforce Analytics
Financials
Financial Supply Chain
Management
Financial Accounting
Management Accounting
Corporate Governance
Procurement and
Logistics Execution
Product Development
and Manufacturing
Talent Management
Workforce Process Management
Workforce Deployment
Procurement
Supplier Collaboration
Inventory and
Warehouse
Management
Inbound and
Outbound Logistics
Transportation
Management
Production Planning
Manufacturing
Execution
Enterprise Asset
Management
Product Development
Life-Cycle Data
Management
Sales and Service
Sales Order
Management
Corporate Services
Real Estate
Management
© SAP AG 2007 / Logistics and Operations / 16
Aftermarket Sales and Professional-Service
Global Trade Services
Service
Delivery
Project Portfolio
Management
Travel Management
Incentive and
Commission
Management
Environment, Health &
Quality Management
Safety
SAP NetWeaver
Human Capital
Management
Sales and Service –
Overview of Major New and Enhanced Capabilities
Sales Order
Management
Aftermarket Sales
and Service
Professional-Service
Global Trade Services
Delivery
mySAP ERP 2004
SAP ERP 6.0
Sales order management
Sales order management
Incentive and
Commission
Management
Role: internal sales representative
Role: internal sales representative
„
„
„
„
„ Work center concept and enhanced analytics
„ Personal object work list (POWL)
„ New UI for sales documents
New role for sales in mySAP ERP
Overview of actual workload
Direct execution to corresponding functions
Analytics
SAP E-Commerce for mySAP ERP
„ Multimedia product catalog
„ Comprehensive order management and
fulfillment
„ Real-time availability check
„ Powerful pricing and product configuration
„ Interaction channel for order, delivery, and invoice
tracking.
Mobile sales for handheld
„ Customer management
„ Sales order management
„ Materials management
SAP Incentive and Commission
Management
„
„
„
„
„
„
Settlement schedules
Actual commission
Threshold values in settlement run
Ending commission contracts
Importing business object categories
Encapsulated condition technique
© SAP AG 2007 / Logistics and Operations / 17
SAP E-Commerce for mySAP ERP
„ Enhancements in quotation and order management; user and shop
management (super-user concept)
Selling with eBay
Enhanced Internet pricing configuration (IPC)
„ The IPC is integrated to allow configuration within mySAP ERP sales
documents
Professional-service delivery
„
„
„
„
New resource planning application to staff projects
Multilevel controlling and cost planning for cProjects
Risk assessment for projects
Full deployment capability in mySAP ERP 2005
SAP Global Trade Services (SAP GTS)
„ Automated and streamlined management of complex import and
export processes
SAP Incentive and Commission Management
„
„
„
„
„
„
Target agreements
Partnerships
Valuation by copy services
Portfolio assignments and transfer
Entitlement and liability transfer
Retroactive case processing
What Is Logistics & Operations?
New Functions in mySAP ERP 2004
and SAP ERP 6.0
Enhancement Package Concept and
Roadmap
Customer Example: eSOA at OSRAM Opto
Semiconductors
Summary
SAP ERP as Platform for Logistics Processes
SAP NetWeaver
„ Extended Warehouse Management (EWM)
„ Supply Chain Event Management (SCEM)
„ Web Channel
(E-Commerce)
„ cFolders
„Self-Service Procurement
„Supplier Self-Service
© SAP AG 2007 / Logistics and Operations / 19
SAP NetWeaver – Master Data Management
SAP NetWeaver
SAP NetWeaver MDM
„ Master Data Integration
„ Master Data Distribution
„ Master Data Harmonization
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 20
SAP NetWeaver - Business Intelligence
SAP NetWeaver BI
„ Business Analytics
„ Data Warehousing
„ Web-based and Formatted Reporting
B
Int usin
ell es
ige s
nc
e
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 21
SAP NetWeaver - Process Integration
SAP NetWeaver XI
„ Application-to-Application Integration (A2A)
Message brokering, adaptation
„ Business-to-Business Integration (B2B)
Message brokering, connectivity Industry standard partner
integration
„ Business Task Management (BTM)
Automate collaborative tasks and workflows across the
enterprise
E
Inf xch
ras an
tru ge
ctu
re
B
Wa usin
reh ess
ou
se
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 22
SAP NetWeaver
SAP NetWeaver
The ‘Docking Station’ for SAP xApps
„ SAP xCQM (Cost and Quotation Management)
„ SAP xMII
(Manufacturing Integration &
Intelligence)
„ SAP xEM (Emissions Management)
„ SAP xPD
(Product Definition)
„ SAP xRPM (Resource and Portfolio Management)
E
Inf xch
ras an
tru ge
ctu
re
B
Wa usin
reh ess
ou
se
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 23
SAP NetWeaver – Composition Framework
SAP NetWeaver
E
Inf xch
ras an
tru ge
ctu
re
B
Wa usin
reh ess
ou
se
Z
xY
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 24
xR
I
xM
I
PM
SAP NetWeaver – Enterprise Service Enablement
SAP NetWeaver
E
Inf xch
ras an
tru ge
ctu
re
B
Wa usin
reh ess
ou
se
Z
xY
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 25
xR
I
xM
I
PM
SAP NetWeaver User Interface
SAP NetWeaver
E
Inf xch
rac an
str ge
utu
re
B
Wa usin
reh ess
ou
se
Z
xY
Ma
Ma ster
na Da
ge
t
me a
nt
© SAP AG 2007 / Logistics and Operations / 26
xR
I
xM
I
PM
SAP ERP 6.0 – The Go-To Release
Quick Facts About SAP ERP 6.0
Enhancement Packages
SAP ERP 6.0
SAP NetWeaver
„ Launched in June 2006
„ Fastest adoption since SAP R/3 4.6C
„ Built on SAP NetWeaver 7.0
„ Platform upon which SAP will deliver
future software innovations
„ Software innovation without disruption via
SAP Enhancement Packages
„ Standard Maintenance until March 2013
Customers Adopt Innovation at their Pace
Process and User
Interface Simplification
Industry-Specific
Enhancements
Enterprise SOA
Cross-Industry Enhancements
© SAP AG 2007 / Logistics and Operations / 27
ERP Operations Roadmap
1
2
3
4
5
Q4 2006
Q3 2007
Q4 2007*
Q3 2008*
Q4 2008*
Automatic
Roles
Order-to-Cash
Procure-to-Pay
Manufacturing
Operations
Support
SAP NetWeaver
Customer
Fact Sheet
Order-to-Cash
Procure-to-Pay
MES
Integration
SCM
Enablement
SRM
Enablement
Innovation
Retail
Service
Industries
Trading
Industries
Discrete
Industries
* Intended Enhancements: Subject to Change
© SAP AG 2007 / Logistics and Operations / 28
Complete
eSOA
enablement
SIMPLIFICATION
ENTERPRISE SOA
Innovation
FUNCTIONALITY
Process
Industries
INDUSTRIES
ERP Simplification
Process Simplification
Create
Quotation
x
Print &
Send
for internal
Approval
Approve
Quotation
Transaction Simplification
Print &
Send to
Customer
Workflow
Automation
Access Simplification
SIMPLIFICATION
Role-based
Access
ENTERPRISE SOA
TREX Search
Power List
Fact Sheet
© SAP AG 2007 / Logistics and Operations / 29
FUNCTIONALITY
INDUSTRIES
ERP Enterprise SOA
2
1
SOA
3
5
4
ENTERPRISE SOA
Order to Cash
Order to Cash
Cancel
Order
Cancel
Order
Delete from
database
Send
Notify Notification
Suppliers
Cancel
Rollback
Shipment
inventory
Cancel
Adjust
Invoicing
Planning
SIMPLIFICATION
ENTERPRISE SOA
„ Manually built
„ Productized services
„ Low reusability
„ Business semantics
„ No governance
„ Unified repository
Æ Leads to chaos
Æ Ensures integrity
© SAP AG 2007 / Logistics and Operations / 30
FUNCTIONALITY
INDUSTRIES
ERP 6.0 EhP 1 – Simplification
SAP Portal Service Map
1
Q4 2006
Automatic
Roles
SAP Easy Access Menu
Customer
Fact Sheet
MES
Integration
Retail
© SAP AG 2007 / Logistics and Operations / 31
ERP 6.0 EhP 1 – Enterprise SOA
Customer Fact Sheet @ enterprise SOA
1
Q4 2006
Automatic
Roles
Customer
Fact Sheet
MES
Integration
Retail
© SAP AG 2007 / Logistics and Operations / 32
ERP 6.0 EhP 1 – Functionality
1
Q4 2006
Automatic
Roles
Customer
Fact Sheet
MES
Integration
Retail
© SAP AG 2007 / Logistics and Operations / 33
Connect external
Manufacturing Execution
Systems (MES) through enterprise SOA
ERP 6.0 EhP 2 - Simplification
2
Q3 2007
Order-to-Cash
SIMPLIFICATION
Simplify Order-to-Cash
ENTERPRISE SOA
FUNCTIONALITY
Order-to-Cash
„ Work Centers for
„ Customers
SCM
Enablement
„ Sales
„ Order Fulfillment
„ Billing / Complaints
INDUSTRIES
Service
Industries
© SAP AG 2007 / Logistics and Operations / 34
„ Roles for Internal Sales Representative,
Credit Manager, Cash Manager
ERP 6.0 EhP 2 - Enterprise SOA
2
Q3 2007
Order-to-Cash
SIMPLIFICATION
Planned Enterprise SOA Bundles
„ Order-to-Cash (Basics)
ENTERPRISE SOA
FUNCTIONALITY
INDUSTRIES
Order-to-Cash
SCM
Enablement
Service
Industries
© SAP AG 2007 / Logistics and Operations / 35
„ Customer Service Execution
ERP 6.0 EhP 2 - Functionality
2
Q3 2007
Order-to-Cash
SIMPLIFICATION
ENTERPRISE SOA
Functional Enhancements
„ SCM Integration
„ Enablement of New SCM Functionality
through SAP ERP
Order-to-Cash
„ Subcontracting in Supply Network
Collaboration
„ Lean Maintenance
FUNCTIONALITY
INDUSTRIES
SCM
Enablement
Service
Industries
© SAP AG 2007 / Logistics and Operations / 36
ERP 6.0 EhP 3 - Simplification
3
Q4 2007
Procure-to-Pay
SIMPLIFICATION
ENTERPRISE SOA
FUNCTIONALITY
INDUSTRIES
© SAP AG 2007 / Logistics and Operations / 37
SAP NetWeaver
Procure-to-Pay
SRM
Enablement
Trading
Industries
Simplify Procure-to-Pay
„ Simplification of Purchase
Requisition creation and
handling
„ Work Centers and Power Lists
ERP 6.0 EhP 3 - Enterprise SOA
3
Q4 2007
Planned enterprise SOA
Bundles:
„ Procure-to-Pay (Basics)
SAP NetWeaver
„ Supplier Collaboration
Procure-to-Pay
SIMPLIFICATION
„ Service-enabled SRV
ENTERPRISE SOA
Procure-to-Pay
„ Outsourced Manufacturing
„ Inventory Management
FUNCTIONALITY
INDUSTRIES
© SAP AG 2007 / Logistics and Operations / 38
SRM
Enablement
Trading
Industries
„ Asset Configuration
What Is Logistics & Operations?
New Functions in mySAP ERP 2004
and SAP ERP 6.0
Enhancement Package Concept and
Roadmap
Customer Example: eSOA at OSRAM Opto
Semiconductors
Summary
OSRAM Opto Semiconductors
„ OSRAM Opto Semiconductors is a wholly owned subsidiary of OSRAM, one of the
world´s two leading lighting manufacturers in the world.
„ It offers its customers solutions based on semiconductor technology for lighting,
sensor and visualization applications.
„ The company employs more than 3,500 people worldwide and operates sites in
Regensburg (Germany), San Jose (USA) and Penang (Malaysia).
We shape the future of light by advancing solutions for illumination, visualization and sensing
The Business Challenge
Complex systems and the need for instant customer information takes time and money
„ Customer demands for instant online
information about order transactions
„ Customer provides fragmentary
information about the order
„ Complex systems impede a sufficient
overview of the order-to-cash process
„ Improve transparency of the order-tocash process
„ Enable customer service to provide
customer with information in a
consolidated and efficient manner
„ Provide an ATP check for materials
Ö Implement a Customer Service Cockpit to better serve customers by having
a complete real time overview about the relevant customer activities
Implementation Architecture
Service Consumption
Process
Composition Layer
WebDynpro
(navigation within a
single application)
(UI centered and
backend processes)
Customer Service Cockpit
UI Layer
Web Dynpro
Custom ABAP
classes and proxies
Local Logic Layer
Service Proxies
Custom
Services
CFS
Services
ERP
Service Provisioning
ABAP Classes
Implementation
Phase 1
Selection Screen
Material
Search
Customer
Specific
Search
Document List
Phase 2/3
Inquiry, Quote or Order
List
Document
Search
Document Flow
Stock/Requirements
List
From Inquiry to Invoice
including detailed
document information
Customer...…Order #
Stock Overview
Implementation based on the
SAP Enterprise Services Bundle
Customer Fact Sheet on
SAP ERP 2005 Enhancement Package 1
UI: ABAP WebDynPro
Implementation Phase 1 (Layout)
Summary of Project Experience
First contact with Enterprise SOA and Enterprise Services
Enterprise Services are easy to find, understand and use
Leverage existing investment in SAP ERP and SAP NetWeaver to
provide a better solution to support the order-to-cash business
process
Provide business users from different LOBs access to the same
services – ensures coherency and accuracy of information provided
to customers
Success factors
„ Ramp-up project – Support from SAP Development and SAP Consulting
„ In-house competencies in business process knowledge and IT
(SOA, SAP NetWeaver and SAP ERP)
What Is Logistics & Operations?
New Functions in mySAP ERP 2004
and SAP ERP 6.0
Enhancement Package Concept and
Roadmap
Customer Example: eSOA at OSRAM Opto
Semiconductors
Summary
Simplify, Optimize, Innovate with SAP ERP Operations
Simplify
… your Business Processes
Optimize
… your System Landscape
… your End User’s life
Innovate
ENHANCEMENT PACKAGES
SAP ERP 6.0
SAP ERP Operations
as Logistics Platform
© SAP AG 2007 / Logistics and Operations / 47
… without interruption
Further Information
SAP ERP Operations
sap.com/erp and
service.sap.com/erp
SAP ERP Solution Browser
http://solutionbrowser.erp.sap.fmp
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Product Management ERP
SAP AG
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