Employee
Engagement
Institute
Increasing value through engagement
Course Curriculum Description
The Employee Engagement Mastery Series is designed to provide an in-depth understanding of a
proven system for developing employee engagement and using it to improve business operations
and increase profitability. The series consist of eight courses.
Strategy
1. Fundamentals of Employee Engagement A model-based system that enables the student to explain the principles of engagement and
provides a strategy and tactics for developing a culture of engagement.
2. Mastering the Engagement Survey A detailed examination of the survey's design based on the model described in Fundamentals
of Employee Engagement. Includes analysis of drill-down capabilities and discussion of how
the survey structure produces actionable results for use at all levels of the organization
3. VALUE -­‐ How to Measure and Develop the Engagement Skills of Executives Leadership skills and behaviors that support change are essential for the success of any
engagement initiative. This course explains how the VALUE Assessment is used to measure
and coach the development of senior management's ability to support engagement.
4. How to Customize and Use the Accomplishments Review System (ARS) Examine and understand a performance evaluation system designed specifically to support
and develop engagement within a culture of engagement.
Tactics That Improve Results
5. How to Design ScoreCards and Incentive Pay A ScoreCard is tool used to measure the performance of a department or work group. This
course examines the ScoreCard structure, content and the process used to identify the
appropriate objectives and measurements. Motivational and gamification theory is used to
explain how incentive pay can be used to improve ScoreCard performance.
6. How to Develop Process and Social Maps Process maps display information about the flow of work. Social maps display information
about the personal relationships involved in getting work done. This course examines the
technique for developing process and social maps.
7. How to Lead a Department Action Team (DAT) Department Action Teams are the heart of engagement. They are a simple and proven
process that enables employees to participate. This course examines the DAT process. It
includes examination of the types of information and tools that employees need to solve
problems and create improvement.
www.EmployeeEngagementInstitute.com
5601 Oak St. Kansas City, MO 64113
tjmccoy@EmployeeEngagementInstitute.com
816-333-1261
Employee
Engagement
Institute
Increasing value through engagement
8. How to Develop and Sustain a Successful Recognition Program This course analyzes the psychology of recognition and the components of a successful
recognition program design. An emphasis is placed on the role of understanding intrinsic and
extrinsic rewards.
Additional Courses
Facilitating a Root Cause Analysis Meeting
This course explains the facilitator's role in managing the meeting and the five step process
for identifying the root cause of a problem.
Voice of the Customer
This course defines the term "Voice of the Customer" and demonstrates a process that will
identify the customer's expectations.
Program Management for an Employee Engagement Initiative
Employee engagement has a lot of moving parts. This course applies the disciplines of
Program Management to manage and control the implementation of employee engagement. It
is essential for anyone who is charged with implementing an employee engagement
initiative.
www.EmployeeEngagementInstitute.com
5601 Oak St. Kansas City, MO 64113
tjmccoy@EmployeeEngagementInstitute.com
816-333-1261