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DAFTAR PUSTAKA

Ahmadi, Parviz, Soheila Khoddami, Bahereh Osanlou and Hamid Moradi. Using the Balanced Scorecard to Design Organizational Comprehensive

Performance Evaluation Model.

African Journal of Business

Management. Vol. 6(6) 2012 p.2267

Ahmed, Zafar, Zulfiqar Ahmad Bowra, Ishfaq Ahmad, Musarrat Nawaz, M.

Sarfraz Khan. Performance Measures Used by the Commercial Banks in

Pakistan within the Four Perspectives of Balanced Scorecard.

Euro

Journal Publishing Inc. Issue 21 2011 p.12

Akhsabi, Mohammad. Performance Evaluation Of Maintenance Systems In Pars

Neopan Company.

Indian Journal of Fundamental and Applied Life

Sciences ISSN: 2231-6345 2012 Vol. 2 (2) April-June, pp.312-316

Al Sawalqa, Fauzi, David Holloway, Manzurul Alam. Balanced Scrorecard And

Implementation In Jordan: An Initial Analysis.

International Journal of

Electronic Business Management, Vol. 9, No. 3, pp. 196-210 (2011) p.1

Chotivanich, Piyakanit. The Conceptual Frame Work: Loyalty Model of Domestic

Flight Service of Thai Airways International (Public Company Limited).

European Journal of Social Sciences Vol.33 No.2 (2012), pp. 239-248

Dodangeh, Javad, Ebrahim Dehafarin, Vahid Nasehifar. A decision model for selecting of strategic plans in Balanced Scorecard model: A case study for a manufacturing firm.

Journal of American Science 2012; 8 (8) p.1

El Gibaly, Mohamed M, Ahmed Abdelnaby, Ahmed Diab. A model to integrate of the ABC and the BSC in the Egyptian companies: Aligning strategic efficiency and performance improvement (Field study).

Journal of

American Science, 2012; 8 (6) p.1

Gryna, Frank M, Richard C H C, Joseph A. Defeo. 2007.

Juran's Quality

Planning and Analysis

. New York: McGraw-Hill Companies p.258

Gungor, Mustafa Ozgur. Customer’s Advisory as a Facilitator of Innovation and a

Game-Changer in the Competition.

Journal Business Systems Review,

Volume 1, Issue 1, 2012 p.49

Habidin, Nurul Fadly, Sha’ri Mohd Yusof, Baharudin Omar, Syed Ismail Syed

Mohamad, Sharul Effendy Janudin. A Proposed Strategic Balanced

Scorecard Model: Strategic Control System and Organizational

Performance in Malaysian Automotive Industry.

IOSR Journal of

Business and Management (IOSRJBM) ISSN: 2278-487X Volume 1,

Issue 6 (July-Aug. 2012), p 39-42

Mamduh M, Hanafi. 2011.

Manajemen Edisi ketiga.

Yogyakarta: Unit Penerbit dan Percetakan STI manajemen YKPN p.62

Ismael Younis Abu-Jarad, Nor’Aini Yusof, Davoud Nikbin, A Review Paper on

Organizational Culture and Organizational Performance.

International

Journal of Business and Social Science Vol. 1 No. 3; December 2010 p.26

Ismail, Alimin Ismadi, Raduan Che Rose, Jegak Uli, Haslinda Abdullah. The

Relationship Between Organisational Resources, Capabilities, Systems

And Competitive Advantage.

Asian Academy of Management Journal,

Vol. 17, No. 1, January 2012 pp.151–173

Ismail, T Shaker, Basem Y Alsadi. Relationship Marketing and Organizational

Performance Indicators

. European Journal of Social Sciences – Volume

12, Number 4 (2010) p 545

Istijanto, 2006.

Riset Sumber Daya Manusia

. Jakarta: Gramedia Pustaka Utama p.111

Kaplan, Robert S and David P. Norton. Using The Balanced Scorecard as

Strategic Management System,

Harvard Business School Publishing

Corporation. Issue reprint 2007 R0707M p.1

Kaplan, Robert S dan David P. Norton. 2000.

Menerapkan Strategi Menjadi Aksi

Balanced Scorecard

. Jakarta: Penerbit Erlangga p.42

Khomba, James Kamwachale, Frans NS Vermaak, Rabiya Hanif. Relevance of the balanced scorecard model in Africa: Shareholder-centred or stakeholdercentred?.

African Journal of Business Management Vol. 6(17), 2 May,

2012 pp. 5773-5785

Khozein, Ali. Balanced Scorecard Should be Attention More in Organizations.

International Journal in Research of Management Iran, Issue 2. Vol. 1

(January-2012) p.38-46

Kordnaeij, Asadollah, Hassan Danaeefard, Mohammad Reza Zali, Samane

Vasheghani, The Role of Organizational Culture in Customer

Satisfaction

.

European Journal of Economics, Finance and

Administrative Sciences ISSN 1450-2275 Issue 51 (2012)

Martin, E Wainright. 2005.

Managing Information Technology

. United State of

America: Pearson Prantice Hall p.184-210

Moheriono, 2012.

Indikator Kinerja Utama (IKU): Perencanaan, Aplikasi dan

Pengembangan. Jakarta

: RajaGrafindo Persada p.90

Mulyadi, Johny Setyawan. 2001.

Sistem Perencanaan dan Penegndalian

Manajemen Edisi 2

. Jakarta: Penerbit Salemba Empat p.346

Mulyadi. 2001.

Balanced Scorecard: Alat Manajemen untuk Pelipatganda

Kinerja Keuangan Perusahaan

. Jakarta: Penerbit salemba Empat pp.18-

30

Mulyadi. 2009. Sistem Terpadu Pengelolaan Kinerja Perusahaan Berbasis

Balanced Scorecard. Yogyakarta: Unit Penerbit dan Perctakan STIM

YKPN p.186

Prasad, Acklesh, Peter Green, Jon Heales. Antecedents Of Sustainable

Management Support For It-Related Initiatives.

Australasian Journal of

Information Systems Volume 17 Number 2 Nov 2012 p.1

Pyzdek, Thomas.2002.

The Six Sigma Handbook

. Jakarta: Penerbit Salemba

Empat p.33

Rahab, Sulistyandari, Sodjono. The Development Of Innovation Capability Of

Small Medium Enterprises Through Knowledge Sharing Process: An

Empirical Study Of Indonesian Creative Industry.

International Journal of Business and Social Science Vol. 2 No. 21 November 2011

Rothaermel, Frank T. 2013.

Strategic Manajement: Concepts and Cases

. New

York: The McGraw-Hill Companies p.310

Sampurno,2010.

Manajemen Strategik: Menciptakan Keunggulan Bersaing yang

Berkelanjutan

. Yogyakarta: Gajah Mada University Press p.248

Samsudin, Sadili. 2010.

Manajemen Sumber Daya Manusia

. Bandung: Pustaka

Setia p.302

Simon, Simeon S, Shiny George. A Balanced Score Card Study On Performance

Management System With Special Reference To Keltron - A Case Study

Approach.

International Journal Of Marketing And Technology. Vol 2

Issue 4 April 2012 p.218

Sudana, I Made. 2011.

Manajemen Keuangan Perusahaan Teori dan Praktik

.

Jakarta: Penerbit Erlangga p.8

Sudirman, Indrianty. Implementing Balanced Scorecard in Higher Education

Management Case Study: Hasanuddin University of Indonesia.

International Journal of Business and Social Science Vol. 3 No. 18

[Special Issue – September 2012] p.199

Talebnia, Ghodratolah. The major perspectives weighted model for balanced scorecard system in the case of auto industries.

Indian Journal of

Science and Technology. Vol:5 Issue:10 October 2012 ISSN:0974-6846 p.3415

Torkamani, Hojjat Mohammadi, Ali Sharifian, Mehdi Rostamzadeh, Performance

Evaluation Using the Balanced Score Card (BSC): A Case Study of

Azerbaijan Regional El ectric Company.

Journal of Basic and Applied

Scientific Research Vol. 2 (4) 2012 p3289-3293

Ulfa, Ani Ni'matul. 2011.

Penilaian Kinerja Berbasis Balanced Scorecard Di RS

PKU Muhammadiyah Surakarta

. Thesis Magister Manajemen

Universitas Muhammadiyah Surakarta pp 19-23.

Wibisono, Darmawan, 2006.

Manajemen Kinerja Konsep, Desain, dan Teknik

Meningkatkan Daya Saing Perusahaan

. Jakarta: Erlangga p.130

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