Safety by Design Greg Hale “Ultimately, our goal is to be the most admired company in the world.” - Bob Iger, Chairman and CEO Walt Disney Company “We create solutions for a safer and more accessible world.” Walt Disney Parks and Resorts Our Beginnings So, it’s vitally important all of us thoroughly understand our responsibilities…particularly our responsibility for guest relations and safety. Safety is always first among our four quality standards that guide all our operational decisions. Our Safety Journey 6 estimated 2015 opening Multiple Sites One Vision No one gets hurt. Cast Safety Guest Safety Our Safety Journey 2010 2011 2012 2013 So I Don’t Get Caught 2014 2015 2016 So I Don’t Get Hurt 2018 So No One Gets Hurt 1. Safety Culture Engagement “Visible Leadership Commitment” Behaviors “Safer Choices” 2. Technical Prevention High Severity Hazards Laws, Codes, Regulations Prescribed Controls High Likelihood Hazards Data Analysis Recommended Best Practices 9 Leading a Culture of Safety Our Safety Charter Visible Leadership Commitment Safety by Design Comprehensive Safety Strategy Safety starts with ride design Design related accidents account for 2-5% of incidents* Comprehensive monitoring and feedback is essential to continuous improvement Design Disney standards global consistency Reporting and Feedback Incident communication Incident analysis Tiered auditing for safety Operations Maintenance & inspection Operational procedures Cast training Guest Behavior Guest role in safety Safety instruction & education Focus on minimizing operator error Operations errors account for 10-15% of incidents* Provide education and raise awareness Guest actions account for 75-80% of incidents* *Industry Averages Safety by Design Design and Engineering • Disney attractions and facilities are designed to high standards by experienced, multidisciplinary teams that use the latest techniques and safety technologies. • We have 1,900 of our own standards What Should You Think About During This Phase • Application of the following ASTM Standards: – F2291-11 Standard Practice for Design of Amusement Rides and Devices – F1159-11 Standard Practice for Design and Manufacture of Patron Directed, Artificial Climbing Walls, Dry Slide, Coin Operated and Purposeful Water Immersion Amusement Rides and Devices and AirSupported Structures – F2007-12 Standard Practice for Design, Manufacture, and Operation of Concession Go-Karts and Facilities – F2374-10 Standard Practice for Design, Manufacture, Operation, and Maintenance of Inflatable Amusement Devices – F2376-08 Standard Practice for Classification, Design, Manufacture, Construction, and Operation of Water Slide Systems – F2460-11 Standard Practice for Special Requirements for Bumper Boats – F2461-09 Standard Practice for Manufacture, Construction, Operation, and Maintenance of Aquatic Play Equipment Safety by Design Manufacturing and Production • Carefully controlled manufacturing processes help ensure the quality of our materials and the integrity of our ride systems. What Should You Think About During This Phase • Utilize manufacturers that meet standards • Ensure third party certification • Have review teams inspect rides before they ship • Application of the following ASTM Standards: – F1193-06 Standard Practice for Quality, Manufacture, and Construction of Amusement Rides and Devices Safety by Design Installation, Testing and Adjustment • Once an attraction has been installed, it undergoes rigorous testing of its show and ride systems. Clearance Envelopes Safety by Design Operational Excellence Attractions Magnitude > 3.3 Billion Worldwide Guest Interactions 275 Disney Attractions 11 Disney Theme Parks 8 Attraction Classifications Greeter, Grouper, Load, Dispatch, Unload, Tower 6 Core Operator Positions Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, Walkthrough Performance Alignment (OUTPUT) WHAT YOU GET •OPERATIONAL AUDIT • REFRESHER TRAINING • TRAINER ACCOUNTABILITY • KNOWLEDGE ASSESSMENTS • PERFORMANCE ASSESSMENTS • MANAGER REQUALIFICATIONS • TRAINER SELECTION • TRAINING GUIDES/TRAINING TOOLS • TRAIN-THE-TRAINER SESSIONS • TRAINER DEVELOPMENT • UPDATE TRAINING (INPUT) WHAT YOU WANT • MANUFACTURER’S REQUIREMENTS • OPERATING GUIDES • PRE-OPENING CHECKLISTS • FEDERAL/STATE REQUIREMENTS Safety by Design Guest, Cast and Community Communications and Engagement Consistent Attraction WarningSign Signs Sample Attraction Warning Description of the attraction Health condition section Supervision section Height requirement section Other information (such as, Body shape or size, Loose articles) section Type of Accessibility section Safety Communication and Instruction In Vehicle Signs Standardized Yellow and Black Warning Stripes Safety Messaging in Park Maps Themed Rider Instruction Audio Spiels Recorded audio safety instructions at attractions in multiple languages 27 • Safety Employee Education and Engagement Disney News Disney’s Intranet Site Cast Safety Handbook Disney’s Safety Focus of the Week Disney Wild About Safety www.disneywildaboutsafety.com App - Disney Safe on website and App Store Safety in Our Communities • • • • For children aged 4 – 8 years old Twelve minute custom animation featuring Timon & Pumbaa Translated into 35 languages Disney Wild About Safety Champion Program allows Cast to make safety a personal value Safety by Design Maintaining Safety Every Day Safety by Design Oversight and Compliance Tier-IV: Focused Investigation Unannounced Tier-III: Global Peer Review Performed by Segment Teams; Announced & Unannounced Tier-II: Site Compliance and Consistency Check Performed by the Line-of-Business, Quality Assurance, and/or Safety Tier-I: Local Performance Audit and Coaching Tool Performed by a Management/Leadership Team on Itself Tier-0: Daily Checklists and Functional Requirement Checks Performed by a specific Operation in order to begin and/or continue Operations Tiered Auditing Program "Disneyland will never be completed. It will continue to grow as long as there is imagination left in the world." - Walt Disney Disney Parks and Resorts Report on Safety www.disney.com/safety