Presentation Topic

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Safety by Design
Greg Hale
“Ultimately, our goal is to be the most admired company in
the world.”
- Bob Iger, Chairman and CEO Walt Disney Company
“We create solutions for a safer and
more accessible world.”
Walt Disney Parks
and Resorts
Our Beginnings
So, it’s vitally important all of us thoroughly
understand our responsibilities…particularly
our responsibility for guest relations and
safety.
Safety is always first
among our four quality
standards that guide all
our operational
decisions.
Our Safety Journey
6
estimated 2015 opening
Multiple Sites One Vision
No one gets hurt.
Cast Safety
Guest Safety
Our Safety Journey
2010
2011
2012
2013
So I Don’t Get Caught
2014
2015
2016
So I Don’t Get Hurt
2018
So No One Gets Hurt
1. Safety Culture
Engagement
“Visible Leadership Commitment”
Behaviors
“Safer Choices”
2. Technical Prevention
High Severity Hazards
Laws, Codes, Regulations
Prescribed Controls
High Likelihood Hazards
Data Analysis
Recommended Best Practices
9
Leading a Culture of
Safety
Our Safety Charter
Visible Leadership Commitment
Safety by Design
Comprehensive Safety Strategy
Safety starts with ride
design
Design related
accidents account for
2-5% of incidents*
Comprehensive
monitoring and
feedback is essential
to continuous
improvement
Design
Disney standards global
consistency
Reporting and
Feedback
Incident communication
Incident analysis
Tiered auditing for safety
Operations
Maintenance &
inspection
Operational procedures
Cast training
Guest Behavior
Guest role in safety
Safety instruction &
education
Focus on minimizing
operator error
Operations errors account
for 10-15% of incidents*
Provide education and
raise awareness
Guest actions account
for 75-80% of incidents*
*Industry Averages
Safety by Design
Design and Engineering
• Disney attractions and facilities are
designed to high standards by
experienced, multidisciplinary
teams that use the latest
techniques and safety
technologies.
• We have 1,900 of our own
standards
What Should You Think About During This Phase
•
Application of the following ASTM Standards:
– F2291-11 Standard Practice for Design of Amusement Rides and Devices
– F1159-11 Standard Practice for Design and Manufacture of Patron Directed, Artificial Climbing Walls,
Dry Slide, Coin Operated and Purposeful Water Immersion Amusement Rides and Devices and AirSupported Structures
– F2007-12 Standard Practice for Design, Manufacture, and Operation of Concession Go-Karts and
Facilities
– F2374-10 Standard Practice for Design, Manufacture, Operation, and Maintenance of Inflatable
Amusement Devices
– F2376-08 Standard Practice for Classification, Design, Manufacture, Construction, and Operation of
Water Slide Systems
– F2460-11 Standard Practice for Special Requirements for Bumper Boats
– F2461-09 Standard Practice for Manufacture, Construction, Operation, and Maintenance of Aquatic
Play Equipment
Safety by Design
Manufacturing and Production
• Carefully controlled manufacturing
processes help ensure the quality
of our materials and the integrity
of our ride systems.
What Should You Think About During This
Phase
• Utilize manufacturers that meet standards
• Ensure third party certification
• Have review teams inspect rides before they ship
• Application of the following ASTM Standards:
– F1193-06 Standard Practice for Quality, Manufacture, and Construction
of Amusement Rides and Devices
Safety by Design
Installation, Testing and Adjustment
• Once an attraction has been
installed, it undergoes rigorous
testing of its show and ride
systems.
Clearance Envelopes
Safety by Design
Operational Excellence
Attractions Magnitude
> 3.3 Billion
Worldwide
Guest Interactions
275
Disney
Attractions
11
Disney
Theme Parks
8
Attraction
Classifications
Greeter, Grouper,
Load, Dispatch,
Unload, Tower
6
Core
Operator
Positions
Rotating, Dark, Flume,
Coaster, Simulator,
Theatre, Watercraft,
Walkthrough
Performance
Alignment
(OUTPUT)
WHAT YOU GET
•OPERATIONAL AUDIT
• REFRESHER TRAINING
• TRAINER ACCOUNTABILITY
• KNOWLEDGE ASSESSMENTS
• PERFORMANCE ASSESSMENTS
• MANAGER REQUALIFICATIONS
• TRAINER SELECTION
• TRAINING GUIDES/TRAINING TOOLS
• TRAIN-THE-TRAINER SESSIONS
• TRAINER DEVELOPMENT
• UPDATE TRAINING
(INPUT)
WHAT YOU WANT
• MANUFACTURER’S REQUIREMENTS
• OPERATING GUIDES
• PRE-OPENING CHECKLISTS
• FEDERAL/STATE REQUIREMENTS
Safety by Design
Guest, Cast and Community Communications
and Engagement
Consistent
Attraction
WarningSign
Signs
Sample Attraction
Warning
Description of the attraction
Health condition section
Supervision section
Height requirement section
Other information (such as, Body
shape or size, Loose articles)
section
Type of Accessibility section
Safety Communication and Instruction
In Vehicle Signs
Standardized Yellow and Black
Warning Stripes
Safety Messaging in Park Maps
Themed Rider Instruction Audio Spiels
Recorded audio safety
instructions at attractions in
multiple languages
27
•
Safety Employee Education and Engagement
Disney News
Disney’s Intranet Site
Cast Safety Handbook
Disney’s Safety Focus of the
Week
Disney Wild About Safety
www.disneywildaboutsafety.com
App - Disney Safe on website and
App Store
Safety in Our Communities
•
•
•
•
For children aged 4 – 8 years old
Twelve minute custom animation featuring Timon & Pumbaa
Translated into 35 languages
Disney Wild About Safety Champion Program allows Cast to
make safety a personal value
Safety by Design
Maintaining Safety Every Day
Safety by Design
Oversight and Compliance
Tier-IV: Focused Investigation
Unannounced
Tier-III: Global Peer Review
Performed by Segment Teams; Announced & Unannounced
Tier-II: Site Compliance and Consistency Check
Performed by the Line-of-Business, Quality Assurance, and/or Safety
Tier-I: Local Performance Audit and Coaching Tool
Performed by a Management/Leadership Team on Itself
Tier-0: Daily Checklists and Functional Requirement Checks
Performed by a specific Operation in order to begin and/or continue Operations
Tiered Auditing Program
"Disneyland will never be completed.
It will continue to grow as long as there
is imagination left in the world."
- Walt Disney
Disney Parks and Resorts
Report on Safety
www.disney.com/safety
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