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class includes a complete 78 page manual with all of the necessary forms
Walnut creek u 9:00 a.m. - 5:00 p.m.
classes begin at 9:00 a.m.
class breaks from 12:30 p.m. to 1:30 p.m.
with special guest instructor toM litton owner —litton Property Management
Visit our website and register online. it’s quick, easy and secure. Guarantee your seat today!

Here are just a few of the items covered during this fascinating look at self storage auditing:
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Learn the 20 revealing danger signals that all auditors must know.
Discover the 40+ embezzlement techniques that will astound you; credit transfers, "The Plastic Bonus", past posting, kiting, lapping, laundering, churning, bartering, reversals, rent shading, concurrent books, cash soliciting, pre-existing tenants, fake receipts and many more.
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Hear about what every owner must do to prevent spybots, hijackers, key stroke loggers, adware, viruses and other data mining programs from invading your business and creating havoc.
Receive sample forms to control write-off's discounts, free merchandise, rate changes, free months promotions, fee waivers, and much, much more.
Find out why an audit must be conducted in a step-by-step way, lest you overlook key danger signals that will amaze you.
Learn about the common rental agreement problems, what they mean and how to document them.
"Mystery Tenants" the most common embezzlement technique. Hear the things almost every auditor overlooks when conducting inventories.
Management reports tell the whole story. Learn how to monitor the management reports and spot problems well before they become theft.
Managers delay the close out, what does that mean? Find out these and many other puzzling behaviors that spell T-R-O-U-B-L-E.
Stealing checks and credit card payments are easy, find out why and what you can do to prevent it.
Identity theft is better than cash, learn what you must do to prevent credit card fraud.
Your biggest threat is not theft, it is poor supervision. Discover where the problems are by following a simple, step-by-step analysis of your operations.
70% of all lien files have problems so severe that if you were sued, YOU WOULD LOSE! Hear how to prevent problems before the sale.
Think your policies are being followed, think again! The seminar material provided will give you a comprehensive listing of policies that you must use.
Your rental agreement, your software and your procedures are not congruent. Find out why and what you MUST DO NOW to change it.
Discover what you MUST do when you hire new employees. Negligent supervision lawsuits are on the rise. Don't become a victim; hear how easy it is to screen your next employee.
Some times of year are more vulnerable than others. Discover when and how most problems start.
See the movie "Money ball?" Learn the metrics of self storage and how to monitor your properties for maximum efficiency.
Learn how to create that all important "atmosphere of deterrence" without spending hours sifting through reports. It's easier than you think!
toM litton, owner — litton Property Management
Tom Litton heads Litton Property Management Inc. Tom began his career in the selfstorage industry during its infancy and has managed more than 150 self-storage facilities in 11 states. Most recently, he managed the Mister Space Self Storage division of The
Grupe Co. He currently fee manages and consults throughout Australia, Canada, England,
France and the United States. Tom contributes regularly to self-storage publications, has written numerous books and operational guides, and serves on the Inside Self-Storage
Editorial Advisory Board.
www.californiaselfstorage.org

s e l f sto r ag e e d u cat i o n 2 0 1 2
r e g i s t r a t i o n f o r m
9:00 a.m. - 5:00 p.m.
(lunch break scheduled from 12:30 p.m.-1:30 p.m.)
Embassy Suites
1345 Treat Boulevard
Walnut Creek CA 94597 u 925 934 2500
Phone ( )
Additional Registrant:
E-mail
Additional Registrant:
(for additional registrants please make a copy of this form)
REgiSTRATion FEES
California Self Storage Association Member
Registration (non-member) onsite Parking is available. Please call the hotel for details.
tate or check payable to “CSSA” in U.S. Funds.
Zip
$200
$250
Full Name on card
Billing Address
Card Holder’s Signature
TOTAL ENCLOSED: $
Registrants paying by credit card may safely fax their registration and payment information to: 949 861 9425.
confirMation: Upon receipt of your payment for registration fees, we will send you a confirmation notice. If you do not receive your confirmation please call us at: 949 783 4130. cancellations & substitutions: You may cancel your registration up to 10 business days before the program and we will refund your fee less a
$25 cancellation fee. Substitutions and transfers may be made at any time to another program of your choice scheduled within 12 months of your original event. Please note that if you do not cancel and do not attend, you are still responsible for payment.
Please Note: » You will be notified by email, fax and/or mail if any changes are made to your scheduled program (i.e., date, venue, city or cancellation)
» Walk-in registrations will be accepted as space allows » Dressing in layers is recommended due to room temperature variations.
tax deduction: All expenses of training taken to maintain or improve professional skills are usually tax deductible. Consult a tax advisor for applicability.
Please, no audio or video recording allowed
4000 MacArthur Blvd Suite 900 Newport Beach CA 92660 www.californiaselfstorage.org