Annual Report
2012 - 2013
www.minutemansenior.org
Person-Centered
Planning
Person-centered planning is
a way to assist people with
disabilities and those coping
with the challenges of aging to
articulate and accomplish what
they hope for in their lives, or
at least move steadily in that
direction.
Person-centered planning
is about not going it alone, but
calling on others to assist, to
brainstorm solutions to stumbling
blocks, to be aware of and
connect with available resources
to take action toward one’s goals.
Healthy Living:
Challenge &
Opportunity
Making lifestyle changes is hard
to do even when we know they
are good for us, but up-to-date
information, the knowledge
of proven strategies and the
support of peers who are facing
the same challenges can help.
Our evidence-based Healthy
Living programs are offered in
partnership with primary care
physicians, Councils on Aging
and other community partners
and help those coping with pain,
diabetes, arthritis and other
chronic conditions.
"Loved this course−
for the first time,
I felt validated!"
Coordinating
Community Supports
for Nearly 40 Years
Your Life, Your Care, Your Way!
For nearly 40 years Minuteman Senior
Services has been committed to helping
people keep control of their lives as they
age by offering information, advice, support and services that enable independent
living in home and community. Since
many seniors, disabled adults and family
caregivers are unfamiliar with these resources, they turn to Minuteman for our
expertise, our experience and our longstanding and effective working relationships with other service providers to find
the solution that’s best for them.
This is true not only for families, but
for medical partners as well, who now
recognize how the home environment
impacts healthy living, especially in the
area of medication management. Here are
some of our key accomplishments over
the past year:
• Our Information and Referral Specialists received the highest number of inquiries in our 40 year history, as individuals, family members and providers
look for available and affordable resources. Unfortunately reports of elder
abuse and neglect and self neglect also
continue to rise.
• Other community supports like Meals
on Wheels and requests for health benefits counseling from our knowledgeable SHINE Counselors also showed
high demand.
• For some seniors and adults with disabilities a skilled nursing facility is
their home either on short or long term
basis. This year, our role as Transition
Coordinators under the Money Follows
the Person national demonstration project will be enhanced as resources expand to empower qualified long term
nursing facility residents to relocate
to a community setting. And, as they
have for more than 3 decades, our Long
Term Care Ombudsmen work tirelessly
to protect the rights of residents of our
15 area nursing homes and rest homes.
• Our participation in two national outreach
campaigns−March for Meals and the
Year of Elder Abuse Protection−helped
shine a light on senior hunger in our
communities and provided tips on how
people can help prevent elder abuse
and neglect.
• Our home care programs continue to
grow and last year over 1700 seniors
were able to continue living in the comfort of their own homes while receiving
a wide range of in home and community services from our time tested and
highly rated vendor network. This year
we will expand our role in a national
demonstration project that assists nursing facility residents to relocate to a
community setting as appropriate.
26 Crosby Drive, Bedford, MA 01730 · 888-222-6171 · www.minutemansenior.org
Annual Report
2012 - 2013
"We can stay in our home!
Words cannot express
what this means to us."
An Integrated Care Team: The Key to Health &
Independent Living For Our Consumers
• Our emerging role in health care reform efforts expanded this year with
an exciting pilot program with the
Lahey Health/Burlington General
Internal Medicine practice. New
models of care here and across the
nation show that pairing medical
services with community supports
produces the best outcomes for patients and payers alike.
• Ten years ago Massachusetts pioneered an all inclusive model of
care for seniors called Senior Care
Options (SCO). Minuteman has
been a member of the care team
providing Geriatric Support Services Coordination for members of
all plans that serve our area and we
have seen significant growth.
How You Can Help
• This year Massachusetts will again
pioneer an extension of this comprehensive model of service to adults age
21-64 on Medicare and MassHealth
through the One Care Plan. We look
forward to our expanded partnerships with Commonwealth Care Alliance, Network Health and Fallon
Total Care as they launch the new
One Care Plan in our service area.
As a member of the integrated care
team, Minuteman’s Long Term Services (LTS) Coordinator will arrange for services such as personal
care, transportation, in- home services and more. We are proud to
be members of the One Care team
under the name Minuteman Community Living and to extend our
expertise and assistance to disabled
adults of all ages.
We welcome your donation in any amount, and we always need volunteers to
deliver Meals on Wheels and assist in other programs. Our services are funded
in part by the Massachusetts Executive Office of Elder Affairs, with support
from local United Way and Community Chest agencies and many foundations,
corporations, and individuals.
Know us before you need us!
Our keys to success are our employees, volunteers and subcontracted provider
network working together to bring person-centered care to all who turn to us for
help. We are also grateful for the generosity of our donors, large and small, that
make it possible for us to carry out our mission: To help seniors and people
with disabilities live in the setting of their choice by engaging
community resources and supporting caregivers.
Please visit our website or Facebook page or attend a free Minuteman Overview
session held quarterly at our offices in Bedford.
Seniors & Caregivers Served
By Program - FY 2013
Information & Referral
10,252
Case Management &
Home Care Services
1,810
Caregiver Support Program 3,789
Protective Services
686
Transportation
294
Meals on Wheels
812
Senior Dining
547
Nursing Home Screening
1,069
Long Term Care Ombudsman 3,022
SHINE Health
Benefits Counseling
4,015
Money Management
49
Volunteer Services
43
Legal Services
234
Seniors & Caregivers Served
By Town - FY 2013
Acton
1,409
Arlington
4,719
Bedford
1,111
Boxborough
194
Burlington
2,144
Carlisle
172
Concord
1,935
Harvard
196
Lexington
2,793
Lincoln
541
Littleton
919
Maynard
962
Stow
804
Wilmington
1,509
Winchester
2,691
Woburn
3,462
Other
1,060
Revenue & Expenses*
Fiscal Year
Ending June 30, 2013
Revenues:
$12,267,590
State Funds
81.4%
Federal Funds
13.8%
Private & Community
Contributions
4.8%
Expenses:
$12,185,990
Purchased Services
& Sub-Grants
61.2%
Direct Service Programs
33.8%
Management & General
5%
*unaudited
26 Crosby Drive, Bedford, MA 01730 · 888-222-6171 · www.minutemansenior.org
We are grateful to the people and organizations whose generosity has helped us make a
difference in the lives of those we serve. Programs are funded in part through contracts with
the Massachusetts Executive Office of Elder Affairs and contributions from local city and
town governments. Since public funding has not kept pace with the growing needs of
seniors and people with disabilities, we actively solicit private financial support. In addition to
the organizations and businesses listed below, we receive hundreds of donations from
individuals each year, including gifts in memory of or in celebration of a loved one.
Board Members
Charles Aaronson, President, Acton
Margaret Hoag, Vice-President, Concord
Herbert Lerner, Treasurer, Lincoln
Harold Forbes, Assistant Treasurer, Arlington
Gary Fallick, Clerk, Lexington
Harry McCabe, Arlington
Dorothy Sullivan, Arlington
Polly Salter, Bedford
Frank Sibley, Boxborough
Jed Geyerhahn, Burlington
Anil Shah, Burlington
Bernadette Whittington, Burlington
Jean Sain, Carlisle
Mary Ann Allen, Concord
Dilla Tingley, Concord
Barbara Ciampa, Lexington
Ann Irving, Lexington
Susan Hutchinson, Littleton
Benjamin Iannarelli, Maynard
Susan Matatia, Stow
June Thuillier, Wilmington
Cecily Parkhurst, Winchester
Laurie Pass, Woburn
Community Chest and United Way Support
Foundation & Grant Support
Community Health Network Area 15 (CHNA15)
Cummings Foundation
Dana Home Foundation
Eastern Bank Charitable Foundation
Foundation for Metrowest
Katharine C. Pierce Trust
Lahey Hospital & Medical Center
Meals On Wheels Association of America
Symmes Medical Use Non-Profit Corporation
Tufts Health Plan Foundation
Business and Community Partners Contributing Financial or In-Kind Support
ABC Home & Healthcare Professionals
Achieve Taekwondo
Acton Public Health Nursing
Aldo’s Café & Ristorante
AMC Theatres Burlington
Ancestry.com
Associated Home Care
Babico Café & Bakery
Bayada Home Health Care
Bayside Resort
Bedford Farms
Ben & Jerry's
Bernie & Phyl’s Furniture
Blithewold
Boston Bruins
Boston College Athletics
Boston Red Sox
Bruegger’s Bagels
Burlington Quilters’ Guild
The Butterfly Place
Calareso's Farmstand
Candlewood Suites
Centro Cultural Cubano
The Charles Hotel
The Chateau
China Sky
Comella’s Restaurant
Concord Cheese Shop
Cookie Lady Treats
Crafty Yankee
Cranmore Mountain Resort
D’Agostino’s Deli
Davis Farmland
Discovery Museums
Doubletree Bedford Glen
Eagle Bank
Eastern Bank
EcoTarium
El Huipil Mexican Restaurant
Elizabeth Grady
Entertainment Cruises Boston
F1 Boston
The Fireplace Restaurant
Gaetano’s Ristorante
Golden Living Center of Lexington
The Grafton Group
Grant Professionals of America
Green Mountain Coffee
Hair Say II
The Halfway Cafe
Harrows Chicken Pies
Helen’s Restaurant
Helping Hands of America
How's Work, Inc.
Improv Asylum
Jillian’s Boston
J.P. Licks
Johnny Rockets
La Provence
Larz Anderson Auto Museum
Leader Mortgage Co.
Liberty Hotel Boston
Lucia Ristorante
The Lyric Stage Company of Boston
Mahoney's Garden Center
Market Basket
Mass Audubon
The Melting Pot
Metropolitan Home Health Services
Middlesex Savings Bank
Mohegan Sun
Ninety Nine Restaurants
Northern Bank & Trust Company
Nuance Communications
NY Skyride
Old Sturbridge Village
One Stop Clothing Care
Palmers Restaurant
Panera Bread Burlington
Papa Gino's of Stow
Park Avenue Nursing Home
Partners HealthCare at Home
Pilgrim Congregational Church
Right At Home
Salem Witch Museum
Sato II
The Schawbel Corporation
Shelter Alliance
Sisters of St. Benedict Center
Six Flags New England
Sorrento’s Brick Oven Pizzeria
Southwick's Zoo
Sparta Restaurant
Speak Easy Stage Co.
Spectra Energy
Spectrum Adult Day Health
Splash Shield
Stoneham Theatre
Stop & Shop
Stow Cafe
Stow House of Pizza
TD Bank
Tea Forte
Temple Isaiah Sisterhood
Three Amigos
TJ Maxx
Toscano's Ristorante & Café
Trader Joe's of Arlington
Tufts University
Vine Brook Tavern
Vineyard Vines
Wachusett Mountain
Westport Rivers Vineyard and Winery
Whole Foods of Bedford
Whole Foods of Woburn
Wilson Farm
Winchester Co-Operative Bank
Winchester Hospital
Yamaji/Newcastle Volunteer Fund
Yankee Candle
Zipcar
Zoo New England