INT110 Gaining Competitive
Advantage with an eEnabled
Organization
Gil Urban
Global IS Lead Director,
eEnabled Organization Services
Agenda
ƒ
eEnabled Organization Strategy
ƒ
Scope of Applications
ƒ
Technologies Deployed
ƒ
Future State
ƒ
Deployment Actual and Plan
ƒ
Value Contribution
ƒ
Demo of eEnabled Organization Today
ƒ
Questions
eEnabling The Enterprise
eEnabled
Customers
& Products
DRIVE LOYALTY
& GROWTH
eEnabled Organization
DRIVE PRODUCTIVITY
& SATISFACTION
eEnabled
Supply Chain
e-Enabled Whirlpool Enterprise
DRIVE OPERATIONAL
EXCELLENCE
1
eEnabled Organization Strategy - Vision
Result
VISION:
Fundamentally transform the way Whirlpool employees work, and
the way they communicate and interface with customers, other
employees, the company, and the outside world in completing
their work and managing their lives through the Internet.
eEnabled Organization
Result:
• Change the Way Work is Done … Change the Culture
• Enhancing Employee Effectiveness, Productivity and Capability
• Create Space for Employees to Better Drive Business Outcomes
• Revenue Growth and Customer Loyalty
eEnabling Employees Is All About:
Getting Connected
Optimize Value Add
Whirlpool News Available;
Timely Orientation;
Knowledge Accessible;
EE Directory;
New Hire Self Serve
Goal Alignment - EE MyPlan;
Knowledge Mgmt - Expert Loc;
Global Mail and Calendar;
EE Self Serve & Workflow
• New Employee
eEnabling Employees Is All About
•
How we think about work
•
How we do work … new processes
•
How we interface with each other
•
How we learn and share information and knowledge
•
Speed-- New things need to get done quickly
•
Flexibility for the employee and the organization
•
Personalization-- Delivering the right information to the right
person at the right time
•
Customer Insights … achieving Customer Loyalty
eEnabled Organization - Scope
Informed, Empowered
Employees
Universal Access
to Information
Globally
• Individual Contributor
Orchestrating Improvement
Business Measures Visible;
Manager Dashboard;
Knowledge Mgmt - Expert Loc
Mgr Self Serve; 360 Assessment
Global Mail & Calendar
• Executive
Global External News;
Balance Scorecard Visible;
Exec Dashboard; Bus Intelligence;
Leadership Dev
Succession Planning;
Speed, Flexibility, Knowledge, Communicating, Personalization
Leadership
Development
Learning
Distance
Learning
Knowledge
Management
Communications
Collaboration
Knowledge Mgmt
Employee
Portal
Effective Employees
Strategic Value & Decisions
Learning Organization
Company Information
Corporation & Local News
• Manager
e-Enabled Organization
Key Processes
Personal
Information
Management
Collaboration
Tools
eMail/Calendar
Self Service Applications
Personal
Productivity
Employee
and Manager
Self Service
Efficient Organization
Optimize Activities
Streamlined
Resource Usage
Self Service Applications
e-Enabling Every Employee, Everywhere, Anytime.
2
eEnabled Organization - Technology Enablers
IBM Learning
Management System
IBM Teamroom
IBM QuickPlace
IBM Notes
IBM iNotes
Why Are We Considering eEnabling the Organization?
To successfully transform Whirlpool from a cost to a growth business. The
eEnabled Organization will create space for our employees to better drive
these Business Outcomes.
Learning
IBM Sametime
Communications
Collaboration Employee
Knowledge
Management
IBM Notes Domino
Personal
Productivity
MS Office
Portal
Personal
Information
Management
IBM
WebSphere
Portal
Employee
and Manager
Self Service
eEnabled Organization Future State
How People Work and Communication in the Future?
Virtual collaborating teams will be the norm … working with others
inside/outside the organization … meet and work but not in the same
place. Knowledge needs to transcend the individual and be available to
everyone. Personal and group time management ... the ability to locate
the experienced, knowledgeable person … will be global capabilities
What Are the Critical Change Organization Implications?
SAP HR
IBM Identity Manager
Change begins with the senior leaders needing to set the example. Need
get everyone engaged … what’s in it for me? Recognize human capital is
an investment. Widespread adoption is needed … focus on the majority
requirements.
e-Enabling Every Employee, Everywhere, Anytime.
Future eEnabled Organization
Workplace Application State
Future State eEnabled Employee Environment
Business and Technical Assessment
Everything an Employee Needs … Communications, Information,
Services, and Applications will be delivered to the individual at anytime,
anywhere via the MyWhirlpool employee portal
Maximum Value
Functional Quality
5
4
Personal
Productivity
M
poo
hirl
yW
Knowledge
Management
l
External
Information
(Internet)
Communication/
Collaboration
Knowledge
Management
3
Learning
2
Personal
Information
Management
Self Service
Business
Intelligence
(BW)
IBM Websphere
Portal
Business
Applications
(SAP, Seibel,
I2, etc.
1
Minimum Value
1
2
3
Technical Quality
4
5
High Business Impact
Medium Business Impact
Global SAP HR
EE/Mgr Self Serve
Help
Desk
Services
3
Key Features of the Deployment Plan
Cont.
First focus on establishing the Employee Portal (IBM) and the HR
foundation (SAP) … providing the platform
–
Given the current lack of easy access to information and the state of personal
management systems(email, global calendar), it is essential that our journey
begins with delivering an Employee Portal with basic enterprise applications and
global Notes Mail/Calendar.
–
The HR foundation will be based on a global common implementation of SAP
Human Resources. Provide initially self service and Performance Management.
–
Existing Knowledge Management and Business area applications will be integral
to successful eEnabling the Organization. They will be integrated into the Portal.
–
Business communication is critical to the alignment of employees to the
Whirlpool strategy and will therefore be critical to the first Portal release.
Begin with prototypes for learning and then deploy fast for maximum
value ... think big, start small and scale fast (crawl, walk run approach)
Key Features of the Deployment Plan
Once the Portal and Foundation are underway, we will provide
employees with releases of new value add features and functions
on a frequent basis
–
By leveraging the Portal framework to additional areas the employee will be able to
become more effective and efficient.
–
By leveraging the KM application to new practice areas and communities of interest
more of Whirlpool information assets can be easily accessed.
–
By leveraging the benefits of the HR foundation employees/managers will receive
more self service applications. Work Flow capability will be accelerated in this phase.
–
By leveraging the Communication and Personalization components we can target
messages and alerts to be prompted to the individual or work group.
This is journey which will require significant Change Management
as well as new eEnabled Systems to deliver the value of Revenue
Growth and Customer Loyalty
Value Contribution From eEnabled Organization
eEnabled Organization Deployment Timeline
ƒ 2003
d
ble
na
E
e
O
n
tio
iza
n
rga
ƒ Portal rel3 deployed NA/WE
ƒ Portal rel3 rollout LAR/Asia
2002
ƒPortal rel1 & 2 rollout NA
ƒNotes Mail/Calendar NA
ƒExpand KM Practice Areas
ƒSametime Deployed
2001
ƒTeamroom Deployed
ƒ Expand Mgr/EE Self Serve
ƒ eRecruiting Expansion
ƒ Workflow applications
ƒ Online IS Help Desk
ƒ Business area Portal apps
ƒ Expand HR SAP NA/WE/LA
ƒPortal rel2 rollout WE
ƒPortal Pilot
ƒMgr/Empl HR Perf. Mgmt.
ƒDistance Learning Pilot
ƒeRecruiting Pilot
ƒTeam room Pilot
ƒeLearning Ownership
ƒ Wireless Integration
ƒKnowledge Management
ƒQuickplace Pilot
ƒ Expand Distance Learning
Walk
Employee Productivity
Employee Space
&
High Performance
ƒ Portal release 4/5
ƒeEnabled Org Strategy
Approach: Crawl
Employee Effectiveness
ƒ Notes Mail/Calendar WE
Streamline the Operation
ƒ Expand KM Prac Areas
ƒ Integration with existing
business apps SAP, Siebel
Simplification / Elimination
Cost Avoidance
&
Cost Reduction
Run
4
DEMO
5
6
7
8
9
eEnabled Employee Organization
Multiple portals
(internet and intranet)
Paper
Intensive
Gaining Competitive
Advantage with an
eEnabled Organization
Gil Urban
Global IS Lead Director,
eEnabled Organization Services
Too many data
sources (I.e. training
communication,
security)
Employee
Confusion
Complex/
Time
Consuming
Processes
Lack of direction
10