Quarter 1, 2015
ISSUE 23
All images licensed from PA photos unless stated.
TUNIS:
BACK OPEN FOR BUSINESS?
Image: Kayla Branson
P.
Consular (not concierge)
services
4
P.
5
Health tips for long haul flights
w w w.world-aware.com
P.
7
In-flight wifi: failure to take off
P.
8
Check the latest changes to
visa requirements and travel
advisories.
Produced by
Tunis: A risk profile
Image: Kayla Branson
A newly elected president and parliament looks set to ensure greater political stability in Tunisia for
the coming years. A business-friendly government combined with improved stability now means new
opportunities and increased business travel to the land of jasmine. Tunis, the political, economic and
business hub of the country is the gateway for most commercial trips.
Tunisia faces security challenges including
On 5 March 2015, the US Chamber of Commerce
its markets will become a yet more attractive
terrorism in the post-uprising period, driven
in Tunisia hosted an international summit in
environment for business with the right reforms.
to a large extent by insecurity in neighbouring
Tunis for 300 guests from the business, public
Libya. The Tunisian authorities have overall,
sector and civil society. It was designed to
proven effective and proactive at combatting
shore up partnerships for investment and
terrorism. However, so long as the civil war in
development in North Africa. In a sign of the
Libya persists, the threat of terrorist violence
US’s optimism for Tunisia, it committed over $1
in Tunisia, especially against state officials and
billion in investments to the country over the
security forces will remain high.
next three years.
and inexpensive, although it is worth confirming
In an opening speech, President Essebsi
the vehicle. It is required by law that taxis are
Welcome! Bonjour! Ahlan wa Sahlan!
reiterated his government’s commitment
After five cabinets since the 2011 uprising,
to economic reform to renew FDI. The US
Tunisia finally has a government with a full
commitment and the general optimism around
mandate to lead the country and make policy.
Tunisia stands in sharp contrast to the instability
President Beji Caid Essebsi and many members
and security threats in neighbouring North
from his ruling party, Nidaa Tounes, hail from the
African countries. Tunisia has progressed further
pro-Western and pro-business secular elite of
and faster than other ‘Arab Spring’ countries, and
the Tunisian coast.
w w w.world-aware.com
Getting around
Most Western nationals can get a visa on arrival.
Upon landing at Carthage International, you can
easily find a taxi. Drivers are generally reliable
that the meter is working and on when entering
metered, and a quick check will save you having
to negotiate a price at the end of your journey.
Once in the city centre, Tunis is easy and safe to
navigate.
For longer distances around the suburbs of
the capital, the most accessible means of
transit are taxi and the light rail (metro leger).
It may appear counterintuitive, but in Tunisia,
02
taxis indicating red – from a light box on the
dashboard – means they are available, whereas
green means they are occupied. When in a hurry,
renting a car may prove a more viable option
especially during rush hour, when it is almost
impossible to hail a taxi.
When travelling along the main highways
between Tunis and upmarket suburbs popular
with expatriates, such as Sidi Bou Said and
La Marsa, police often arbitrarily pull over
vehicles to request identification. As a result, it
is best practice to bring some form of formal
identification with you.
When travelling towards the interior or
along the coast, locals hire louages, a shared
passenger bus, that will stop at several locations.
Tunisia’s national railway (SNCFT) serves the
interior and coastline, including Sousse and
Monastir, two cities that are popular with
tourists.
Alternatively, retired gendarmes or police
Business Etiquette
Still, the security forces have proven proactive
When heading to your meeting, while
and effective in combating the threat of
punctuality is expected, tardiness by 15-30
minutes is not uncommon. The predominant
language among the business and political
elite is French, although English is increasingly
terrorism in the capital. They have conducted
several raids in outlying suburbs of Tunis such as
Oued Ellil against suspected terrorists.
spoken.
Tunisian police and gendarmerie maintain
Business and day-to-day attire varies, but in
Particularly outside state buildings, the French
general women dress modestly in Tunisia,
including clothing that covers legs and arms.
The secular legacy of the founder of modern
Tunisia, Bourguiba inspires a certain preference
for Western, especially French-style, suits and
a visible presence in and around the capital.
Embassy, Ministry of Interior, the Grand
Synagogue, at busy intersections, and around
the upmarket neighbourhoods of Sidi Bou Said
and La Marsa. During national holidays and
planned protests, the presence is heightened
clothing, particularly in business settings.
throughout the downtown capital.
Indeed, researchers argue that during the
The more likely main day-to-day security risk in
mandate of the former president Marzouki
(2012-2014), he was not taken seriously because
of his preference for wearing traditional Tunisian
robe-like garb (barnous and jebba) during
official meetings and other state business.
Tunis is petty crime rather than terrorism. This
is particularly around crowded spaces, such as
the main souk at the end of Bourguiba Avenue.
In 2014, there were also reports of attempted
break-ins into private homes and hotel villas
along Mohamed V Avenue.
officers sometimes work as drivers and can be
Security Issues
hired for travel within the more rugged interior.
There is a high threat of terrorism in Tunis.
women exists, it is comparatively less frequent in
It is useful to have such drivers who are familiar
Although the main threat has so far been to
Tunis than in other North African cities such as
with the security situations in these areas.
state officials and security forces, there is also
Cairo, Egypt, or Marrakesh, Morocco. According
a threat to foreigners. On 17 March, terrorists
to residents in Tunis, even though security
attacked Bardo Museum near parliament,
forces are slow to respond to the emergencies
leaving 23 people including foreign tourists. This
of Tunisians, they are generally more responsive
was the first terrorist attack against tourists in
when foreigners are caught up in an incident,
Tunis in decades. The army has since increased
such as crime.
Accomodation
There are several accommodation options for
business travellers, including international
hotels or renting a villa or apartment for longer
stays.Two of the most high profile hotels are
located around Bourguiba Avenue, named
after the founder of the modern country in
1956. It is the main thoroughfare of Tunis and
an important transit route to other areas of the
capital.
Hotel Africa, located near the interior ministry
on Avenue Habib Bourguiba, is a particular hub
for foreign visitors, including business travellers
and diplomats. Diplomatic events, international
economic aid and business development
summits often take place here. It is a prime
space to network. Another option popular with
foreign guests is the Hotel Majestic, just off
Bourguiba Avenue on Avenue de Paris.
Although as in many cities, street harassment of
security deployments across the capital.
An IS-linked Twitter account claimed
responsibility for the attack, although it is very
difficult at this stage to verify whether or not
the group was in fact responsible. In any case,
according to Tunisian authorities the attackers
had trained in Libya prior to the incident. This is
the latest of growing indications that Tunisian
militants have gone to Libya for resources and
training from jihadists in order to mount attacks
See you soon! Ililiqa! A Bientot
At the end of your trip, you may leave Tunis with
the promise of profitable enterprise, but note
that the export and import of Tunisian dinars
is illegal. This means you will have to exchange
currencies before leaving.
The Tunisian authorities have also recently
implemented a 30 dinar (16-17 USD) exit tax.
back home.
The tax has triggered unrest in the southeastern
Before this attack, recent incidents and plots
business traveller in the capital. Purchase of the
have mainly been directed towards security
forces and government buildings rather
interior, but the process is fuss-free for a
exit tax stamp is available at hotels, banks, and
travel agencies.
than foreigners. In the last six months, the
government has dismantled at least four
terrorist cells plotting attacks in the capital.
w w w.world-aware.com
0
034
Consular (not concierge) services
In February, the UK Foreign and Commonwealth Office (FCO) launched a campaign to increase awareness
of what consular missions can and cannot do for citizens abroad. The campaign was prompted by official
data which suggested that in 2014, 38% of the enquiries received by British consulates were ‘not related to
consular support at all’. This raises the question of what assistance business travellers can – and cannot –
expect to receive from their embassies.
A recent Australian review of consular services
Since consular access and services are most
for some of the more routine services they provide,
similarly noted that ‘the department...attracts
frequently limited in higher risk or more dangerous
such as legalising documents.
public criticism...when it is considered to have
countries, it is advisable to check in advance
failed to meet unrealistic expectations regarding
whether consular support is available through
In its campaign to raise awareness of consular
the assistance that can be provided to citizens’.
your country. Travellers should seek the consular
services, the UK FCO emphasises that its staff
The UK FCO provided some extreme examples
support of their own countries first, but if their own
cannot help ensure that citizens get preferential
of unrealistic expectations, including ‘a man
country does not have diplomatic representation,
treatment in prison or hospital, although they ‘may
requesting that staff at the Embassy in Mexico City
they can go to the embassies of other countries. For
raise concerns with local authorities if treatment
go to the airport to check whether he had left his
example, even in the event where a government
falls below internationally recognised standards’.
mobile phone on a plane’.
does not have a specific nominated alternative
And as the US State Department noted, its staff
embassy or consulate, EU nationals can call on any
cannot ‘get US citizens out of jail overseas’.
Basic consular services mainly involve helping with
other EU Embassy.
fairly routine issues such as providing replacement
Overall, the most important advice given by both
travel and other documents to nationals. This
Despite the generally similar assistance provided
these and the consular services of other major
is in addition to giving support to people in
by Western consulates, there are some slight
Western countries is that travellers should register
emergencies, which includes recommending third
differences. For example, in emergencies, the US
with their embassies in advance of travelling, a
parties who can provide assistance, such as doctors
State Department can make available emergency
simple step that will facilitate both routine and
or translators. These services are standard to most
funds to a traveller, but only if all other options
emergency consular assistance. However, as the
major Western embassies. However, depending
such as their relatives transferring money to them
FCO consular services campaign noted, this would
on the security environment and restrictions on
have been exhausted. The UK FCO however says
not help a caller to an unnamed embassy who
embassy staff, they may not be able to provide all
that it cannot ‘pay any bills or give you money from
reportedly asked for ‘advice on how to treat a cat’s
of these services all of the time.
public funds’. Some embassies may also charge fees
infected paw’.
w w w.world-aware.com
04
Travel Hack: long-haul flights
The longest non-stop commercial flight took off on 29 September 2014. A Quantas ‘Flight 8’ left from Dallas,
and nearly 17 hours later landed in Sydney. Although definitions vary, airlines generally class long-haul as any
flight that is more than six hours. That translates to flights to 134 of the world’s capitals from London. Such
flights have become increasingly common. But, the long flying time and potential wait between transfers can
be physically demanding.
There are several health risks associated with
long-distance flights. These include dehydration,
motion sickness, joint pains and on more rare
cases, deep vein thrombosis (DVT). To help lower
the potential health risks, below are included a
few tips that should help even the most regular
business flyers.
High pressure environments
Airplanes are high pressure environments. This
is due to the fact that air pressure inside the
cabin must be higher than outside the plane,
as the outside pressure would be so low as to
make breathing impossible. For planes travelling
above 29,000 feet, such as a Boeing 747-400, the
cabin must be pressurised to around 8,000 feet.
w w w.world-aware.com
Such a pressurised environment can have
adverse effects on the body, particularly over
long periods of time. Studies on weather and its
effects on the body show that high atmospheric
pressure can increase the risk of, or worsen
existing, joint diseases such as osteoarthritis.
These conditions are made worse if you have a
heavy cold, or sinus or ear problems.
0151
Often the pressure can simply lead to blocked
of movement on long-distance trips can slow
to limit the condition. Anti-DVT exercises, in
ears, an uncomfortable feeling that few have
the blood-flow, making it more likely that veins
particular, have proven effective in studies. The
escaped from. Reputable medical websites that
clot. Men in general are more prone to DVT than
most common, especially in small spaces, involves
offer cures for such ills suggest that sucking on
women, although age, pregnancy and even just
raising heels while keeping toes on the floor and
sweets, or pinching your nostrils and gently
dehydration can bring about the condition.
then bringing them down. This step should be
blowing through your nose are potential
remedies.
done at least ten times for it to be effective.
Blood clots can cause the affected area to
painfully swell up. Although medical professionals
Over the past two decades, the creation of
Long-distance flights can often also result in
say that this is not in itself an entirely serious
compression stockings and flight socks have
motion sickness, particularly for those that are
condition, DVT can occasionally travel to the
also helped reduce the risk of DVT. But, if these
already susceptible to it. The Aerospace Medical
lungs, causing shortness of breath and chest
are not available, even just wearing loose and
Association in Virginia, US, advises passengers to
pains – also known as pulmonary embolism. This
comfortable clothing, keeping hydrated and
request a seat over the wing, or a window seat so
can be life threatening but is very rare. According
taking regular walks along the plane aisles will
you can look at the horizon – a technique also
to a study mentioned on Atlanta’s Centers for
ensure a more comfortable flight.
used to reduce the effects of sea sickness.
Disease Control and Prevention website, the rate
of pulmonary embolism and DVT occurring on
The risk from DVT
One of the most serious of conditions that
travellers suffer from during long-haul flights
is deep vein thrombosis. DVT is a blood clot,
most often occurring in deep leg veins. Lack
keep hydrated
wear flight socks
w w w.world-aware.com
travel more than eight hours was just 0.5%.
While pulmonary embolism may be rare, DVT can
occur with more regularity. Medical professionals
and studies suggest that there are several ways
sit over wing / looking at horizon
raise and lower heels
while keeping toes
on the floor
walk around
0
069
In-Flight Wi-Fi: Failure to take off
Airlines with Wi-Fi and outlets for business class travellers by country
SAS
Icelandair
Air Canada
Aeroflot
Lufthansa
Condor
Korean Air
Asiana
British Airways
Aer Lingus
Alaska Airlines
American Airlines
Delta
JetBlue
United
Virgin
Japan Airlines
Turkish Air
China Airlines
Air China
Gulf Air
Iberia
THAI
Saudia
Garuda Indonesia
Qatar Airways
TAM
Emirates
Etihad
Oman Air
Singapore Airlines
Wi-Fi, once a rarity at 35,000 ft, is slated to become as ubiquitous on airplanes as in-flight entertainment. The
service provides new opportunities for business travellers, allowing them to increase productivity and remain
connected on both long and short haul journeys. Although in-flight Wi-Fi is becoming more prevalent, slow
speeds and high costs mean that the service is not yet reliable.
According to SeatGuru, a website that compiles
Currently, only a handful of airlines offer Wi-Fi free
Though the service would still require passengers
data on flight seating and amenities, 34 airlines
of charge.
to share bandwidth with other travellers, it will
across the globe currently provide both Wi-Fi and
vastly improve connectivity.
in-seat laptop power for business class travellers
Although costs can be high, connections are
(see map for a list of these airlines by country).
often slow. Most users will probably spend their
As civil aviation regulations relax restrictions on
The flight comparison website Route Happy
flight waiting to upload an email attachment.
usage, Wi-Fi availability and speed is likely to
reported in January that passengers have ‘at least
Internet speed is so slow on most flights that one
improve. The US Federal Aviation Administration
some chance’ of connecting to the web on 24% of
New York Times reporter lamented he could not
altered its requirements for use of portable
all flights worldwide.
even load a speed test. Route Happy found that
electronic devices at the end of 2013. Last
only 1% of commercial flights that offer Wi-Fi have
September, the European Aviation Safety Agency
internet systems that can stream video.
announced similar modifications to its guidelines,
Yet while the chance to respond to emails has
increased in the past fews years, the service is
increasing opportunities to connect while in the
expensive and unreliable. Virgin America, which
Business travellers on such flights can hardly send
provides Wi-Fi on nearly all of its flights, charges
an email, let alone download an expense report.
between $5 to $35 to connect. Gulf Air asks for
Approximately one third of Wi-Fi equipped planes
It will probably take several years for leading
$15 per hour, while Wi-Fi on TAP Portugal costs
use platforms capable of loading ‘graphical sites’,
airlines to provide travellers with fast Wi-Fi
nearly a dollar per MB.
including social media. Another 31% run more
on their entire fleets. But the race for better
basic systems, where bandwidth is shared among
connectivity is on. One research estimate
all passengers.
suggests that the number of commercial flights
These prices can have hidden costs. In November,
a customer travelling from London to Singapore
air.
with internet will increase three-fold in the next
reported on the website Trend Hunter that he
There are some airlines working to fix these bugs.
decade, and Asian airlines are expected to lead
paid $1,171.46 for internet usage, after, he claims,
A growing number are moving to equip their
this trend. In the meantime, sit back, relax, and
he surpassed the data limit while napping.
fleets with satellite, rather than ground-based
enjoy surfing the web at 35,000 ft – or at least
services. This could increase internet speed
trying to.
w w w.world-aware.com
between seven and 22 times their current levels.
07
Notable updates to travel
advice and visa requirements
Ethiopia
Georgia
As of the start of February, business visas will no longer be
available on arrival in Ethiopia. The country’s immigration
affairs ministry advises business travellers to apply in
advance for business visas.
China
In late February, Georgia launched an online portal for
travellers applying for visas to the country. In recent
months it has also made changes for visa requirements for
citizens of GCC countries and Brazil, to make it easier for
them to travel to the country.
Schengen
The Chinese authorities announced on 1 February that
72-hour transit visa exemptions will be available for
foreigners travelling to Wuhan, the capital of central
China’s Hubei province. The exemption will take effect
in March. Other cities that already have an exemption
include: Beijing, Shanghai, Guangzhou, Chongqing,
Chengdu, Dalian, Shenyang and Xi’an.
European officials have said that UAE citizens can
expect to travel to the Schengen zone without a visa,
‘in spring this year’. This decision follows a European
parliamentary vote last year to issue a Schengen visa
waiver for the UAE.
Al-Sisi supporters in Cairo
Ukraine
As of 1 March Russian citizens are now required to carry
a passport to enter Ukraine from 1 March. National ID
passports and birth certificates are no longer sufficient to
enter Ukrainian territory.
w w w.world-aware.com
Anti-government protesters in Algiers
08
Risk Watch
High threat of terrorism to
foreign business interests in
Egypt
The threat of terrorism in Egypt remains high to state officials, security
forces and foreign business interests in major cities. In the run up to a major
economic summit in March, so-called ‘revolutionary groups’ mounted
a campaign of gun and bomb attacks against high profile retail and
consumer brands in Cairo and other cities.
Terrorist groups such as the Popular Resistance of Giza and Revolutionary
Punishment claimed the attacks were in response to foreign business
support of the government of President Al-Sisi. They repeatedly expressed
criticism of and threatened to disrupt the economic conference in Sharm El
Sheikh designed to shore up foreign investment.
The event passed peacefully in South Sinai, likely due to the enhanced
security measures in place around the resort town. However, security forces
appear less capable of combating the threat of terrorism in urban spaces
on the mainland. Revolutionary activist groups will probably continue to
seek to carry out such low-level attacks against the storefronts of foreign
businesses in Cairo and other cities for coming months.
Image: Kayla Branson
Emerging terrorist threat in
Ukrainian eastern cities
The threat of urban terrorism appears to be increasing in Ukraine,
particularly in the eastern cities Kharkiv, Odessa, Kherson, and Zaporizhia.
On 22 February, a bombing killed two people and injured ten others in
Kharkiv during a march celebrating the anniversary of the overthrow of
pro-Russian former President Viktor Yanukovych.
Both Kharkiv and Odessa experienced bombings in January, but the
last attack was the most deadly. It is the first in Kharkiv to cause civilian
fatalities.
There has been an increasing frequency of bombings, attempted bombings
and sabotage attacks in non-occupied eastern Ukraine since November
2014. Out of 11 publicly reported incidents, six were in civilian areas,
including a bank, a local retail shop and a marketplace, while five occurred
near military bases or railway infrastructure.
0 9 at one of the two supermarkets hit by explosions in the
People look
city of Kharkiv in eastern Ukraine, Saturday, April 22, 2006.
09
Risk Watch
Violent protests to continue in
Bangladesh
Violence at anti-government strikes and protests demanding new elections
is increasing. On 2 February, at least seven people burnt to death in eastern
Bangladesh after opposition supporters threw a petrol bomb on a bus in
Chauddagram. There have also been attacks in downtown Dhaka mainly
against public transport.
The unrest looks unlikely to end anytime soon. Strike activity and violent
incidents are now approaching 2013 levels, when the opposition held
more than 40 days of strikes. This follows a pattern of unrest similar to the
past three years, where the first four months have tended to be the most
violent.
Violent strike action will probably continue and intensify. Already there
have been signs this year that opposition supporters are willing to broaden
their geography of violence. On several occasions demonstrators have set
off crude explosives and set vehicles alight in affluent and expat areas of
Gulshan and Banani in Dhaka.
Dhaka, Bangladesh. Opposition activists torched a moto-taxi as opposition
leader Khaleda Zia called for protests of the first anniversary of an election her
party boycotted.
Protesters break through a police blockade in Dhaka, Bangladesh, Feb. 9, 2015.
10
WorldAware
Risk Calendar
Elections and other periods of increased political activity can disrupt business
travel and can lead to local security risks. Before departure, check for foreseeable
events that might interfere with your plans.
WorldAware has prepared a list of known forthcoming events that could affect
business travellers around the world during the next three months of 2014.
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11
Aon WorldAware Solutions
Your comprehensive travel safety solution
Business travellers move around the globe with ease, yet as the
world shrinks the risks travellers face are multiplying.
Emerging markets present medical and safety challenges;
increasing social and economic division feeds violent crime;
kidnap for ransom is on the rise and terrorism poses a growing
threat to international travellers.
Duty of care
Organisations have a duty of care to safeguard their travelling
employees. This includes monitoring threat levels in country,
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place to react to travel related incidents, from the routine to
the extraordinary.
Peace of mind
Country risk information
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•
•
•
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Street crime
Terrorism
Civil unrest
Espionage
Armed conflict
•
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Kidnapping
State impunity
Corruptibility
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About Aon
About Risk Advisory
Aon’s Crisis Management practice partners with organisations that have
people, assets and investments exposed to the risks of terrorism, political
risk, kidnap for ransom, extortion, product recall and associated risks.
Risk Advisory provides political and security risk consultancy and services
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Aon Limited is authorised by the Financial Services Authority in respect of
insurance mediation activities only. FP: 5798
www.aon.com
worldawareadmin@aon.com
We have particular expertise in the assessment and management of security
risks and in assisting clients to develop suitable security strategies. Our team
combines intelligence analysts and security specialists, working in close
cooperation to ensure that the advice given to clients is appropriate to the
threat and their business needs.
www.riskadvisory.net
security-intelligence@riskadvisory.net