LEADERSHIP IN THE NORDIC COUNTRIES This fact sheet presents key leadership differences in the Nordic countries. The differences are reviewed with regards to: Management Styles are Culture Dependent Organisation Leadership Decision-Making Conclusion References MANAGEMENT STYLES ARE CULTURE DEPENDENT From a global perspective the Nordic countries are very similar; and they actually share many of the same fundamental values. Although similar management styles appear across the region, each of the countries should be interpreted in the exact same way. Fine nuances, subtle as they may be, are often disregarded and therefore end up creating culture clashes and problems. Both domestic firms and firms investing in the region can benefit from knowing the cultural sensitivities that distinguish the Nordic countries. This document will help you to acquire an insight into key management issues across the Nordic countries. The four countries are approached separately and crucial elements highlighted. The cultural differences between the four countries can take on different meanings, depending on your own culture. Your own culture defines how you look at others. A Swede has a different view of the Danes than a German. In this document the Nordic cultures are approached from a non-Nordic perspective. ORGANISATION In the Nordic countries, corporate structures tend to be decentralized with top-light management hierarchies, although Finnish organisations are somewhat less egalitarian than the other Nordic organisations. The Nordic managers have been instrumental in the development of the concept of bottomup management. Managers go to great lengths to delegate responsibility and to share power, i.e. decisionmaking with all layers of the hierarchy, and subordinates on their side expect to be heard and to be involved in decisions, concerning their work. LEADERSHIP The predominant leadership style in the Nordic countries is participative management. Nordic managers’ most important quality is to obtain results in co-operation with the employees; people orientation. Nordic managers rely more on their subordinates and peers and less on formal rules and superiors compared with managers in other countries However, important contrasts are found between the Nordic countries, and the level of participation differs in the four Nordic countries. The Danish management style is ‘bottom-up and informal’. Danish managers rely extremely on their own experiences and subordinates, whereas they are less dependent on their superiors and on formal rules. Danish managers much expect their subordinates to ask questions than is the case in the other Nordic countries and this also applies to subordinates. The Finnish management style is characterized by ‘expertise in a culture of equality’. Finnish managers rely more on their own epertise and experiences and to a somewhat lesser extent on their subordinates. Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com Participative management in Finland is influenced by structural constraints and a concern for quality. Compared with their Nordic counterparts Finnish managers rely more on rules However, rules which are imposed by others are used less as source of guidance. The Norwegian management style is ‘bottom-up, collegial’. Norwegian managers rely highly on their own experiences and their subordinates and co-workers (team-work). Norwegian managers are concerned about doing what is considered decent and correct by society. In Norway, there is also a moderately high reliance on rules. Participative management in Sweden is strongly influenced by equality and fairness. The Swedish management style is characterized by ‘conformity in a culture of eqality’. Swedes place strong reliance on everybody following the same consensus-driven informal rules and procedures, and are moderately reliant on their own experiences. Swedish managers are also concerned about doing what is considered decent and correct by society. Denmark Leadership Style Participative management Bottom-up and informal Leader Visionary, inspirational and of high integrity Coordinator, competent colleague, yet decisive and straightforward Coaching rather than direction Status is based on qualifications, competence, and achievements Leader’s Source of Guidance Participation Rely on own experiences and subordinates to a very high degree Very low reliance on superiors and formal rules Low reliance on ‘beliefs that are widespread in my nation as to what is right’ Sweden Leadership Style Participative management Conformity in a culture of equality Leader Visionary, inspirational and of high integrity Coordinator, competent colleague Coaching rather than direction Status is based on qualifications, competence, and achievements Leader’s Source of Guidance High reliance on consensus-driven informal rules and procedures Relatively high reliance on own experiences Moderately high reliance on subordinates and ‘beliefs that are widespread in my nation as to what is right’ Relatively low reliance on superiors Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com Norway Leadership Style Participative management Bottom-up and collegial Leader Visionary, inspirational and of high integrity Coordinator, competent colleague, yet very much the center of things Coaching rather than direction Status is based on qualifications, competence, and achievements (leadership really needs to be earned) Leader’s Source of Guidance Team-work Rely on own experiences and subordinates and co-workers to a very high degree Moderately high reliance on ‘beliefs that are widespread in my nation as to what is right’ Moderately high reliance on rules Relatively low reliance on superiors Finland Leadership Style Participative management Expertise in a culture of equality Leader Visionary, inspirational and of high integrity Leader has expertise-based authority Hands-off management, silent coaching and modest direction Status is based on qualifications, competence, expertise, technical skills, and achievements Leader’s Source of Guidance Very high reliance on own experience, training, and expertise Relatively high reliance on informal and formal rules (but not imposed by others) Relatively low reliance on subordinates and superiors Relatively low reliance on ‘beliefs that are widespread in my nation as to what is right’ DECISION-MAKING The Nordic decision-making style is consensual, participative and inclusive. There is a high degree of interdependence and trust, and communication is open and flows in all directions. Decision-making is done by looking for shared interest of all stakeholders and to create consensus to obtain the broadest possible consent in connection with important decisions. Basically, the same form for pragmatic, decision-oriented rationality with a high degree of objectivity applies to all Nordic countries. The communicative Danes are more individualistic and tend to approach things in a relatively independent and flexible way, for example changing their minds along the way during the decision-making process. The Danish managers are result and goal-oriented, they can act swiftly and are able to adapt quickly. The role of the Danish leader is to cut things short when the employees have had a chance to argue for their opinion. Subordinates need to be heard, but one does not need to have reached consensus in the same way as the Swedes would need to reach consensus. Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com The silent Finns are rather dynamic achievers and decision-makers, who approach decision-making pragmatically and with a purpose. When faced with a decision, Finnish managers reserve time to think about the issue, gather supporting and expertise information and discuss the issue within the organisation. Finns prefer to rely on their ‘gut’ feeling rather than on more time-consuming political processes. The involvement of subordinates mainly takes the form of consultative discussions and there is less striving for consensus than in the other Nordic countries. Finnish leaders are slighty more decisive than their Nordic counterparts. Finns will sometimes be slow in making up their minds because they want to have a full overview. Once their minds are made up, however, they are unlikely to make changes. In Norway, there is a stronger focus on group-decisions, and there is a tradition for sitting down with the subordinates, agree upon what is to be done, and then implement it. However, even if there is a high degree of involvement of co-workers in leadership, it is generally acceptable for the leader to make decisions. The Norwegians are analytical, focus on details and have a relatively strong need for control of resources. Nevertheless, they are also result-oriented and good at simplifying things. When it seems that a decision has been made, however, they may actually very well carry on their discussion. Once the final decision has been made they prefer to act quickly. Swedish managerial decisions are strongly influenced by involvement. In Sweden, consensus is extremely important and Swedish managers have a more patient and understanding attitude towards their subordinates and will spend a lot of time reaching agreement and building group consensus. Communicating intensively with as many different parties as possible is considered an efficient way to reach good decisions. The Swedes are very thorough in their planning and often evaluate everything before making up their minds. The decision itself emerges from the consultation process. Denmark Decision-Making Goal and result-oriented Action-oriented, fast and very flexible, spontaneous, risk-taking Time is a measure of quantity More individualistic Communication Convivial, open and informal dialogue, direct, honest, straightforward, clear and distinct, strong opinions, many questions, relatively loud, somewhat confrontational Motivation Corporate image, independence, involvement, autonomy and empowerment, responsibility, selfdevelopment, professional development and interesting tasks, professional challenges, good personnel management, good work environment, good balance between work and leisure time, good salary Sweden Decision-Making Process-oriented Thorough and long-term planning Focused on group-decisions (all stakeholders) Consensus extremely important Time is a measure of quality Communication Open dialogue, many indirect statements, honest, polite, reflect before they speak, respectful, nonconfrontational Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com Motivation Corporate image, independence, involvement, autonomy and empowernment, self-development, professional development, interesting tasks and professional challenges, good personnel management, good work environment, interpersonal solidarity, good balance between work and leisure time, good salary Norway Decision-Making Result and process-oriented Bound by rules and procedures, careful and moderately flexible Analytical, focused on details, controlling resources Focused on group-decisions, but individual decisions are accepted Process takes longer time, but once decision has been made, quick actions Time should be managed efficiently Communication Open dialogue, reserved, yet informal and warm-hearted, direct, honest, straightforward, clear and distinct, strong-willed, proud, non-confrontational, but will take conflicts if they occur Motivation Corporate image, independence, involvement, autonomy, empowerment , self-development, professional development, interesting tasks and professional challenges, security, good personnel management, good work environment, good balance between work and leisure time, good salary Finland Decision-Making Quality, expertise, efficiency and results-oriented Dynamic, relatively flexible achievers and decision-makers Time should be managed efficiently More individualistic Communication Reserved, relatively sparse and explicit in verbal expression, yet straightforward, honest, emphasis on preciseness and simplicity, listen and think things through before sharing opinions, respectful, nonconfrontational, but will take conflicts if they occur Motivation Corporate image, autonomy, delegation with clear authority and responsibility, low frequency of interaction with superiors, self-development, professional development, interesting task and professional challenges, good work environment, good balance between work and leisure time, good salary CONCLUSION As can be seen from the above, Nordic leadership is an interactive and dynamic process; involving and including to a very high degree subordinates and co-workers. At the same time, however, cultural differences contribute to subtle, yet significant differences in behavior. To navigate successfully in the Nordic countries requires an understanding of the idiosyncratic cultural differences found between Denmark, Finland, Norway and Sweden. This document is not a complete overview of the many cultural differences and similarities between the Nordic countries, if anything it should be considered as key insight points. Neither does it give an answer to where these differences or similarities stem from. For a thorough understanding of the deeper lying values, Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com driving the people in the Nordic region, the 4-D Model by professor Geert Hofstede is a useful tool . For a more elaborative view on the cultural challenges and opportunities between the Nordic countries, efficient strategies to manage the cultural differences, and an introduction to the 4-D Model, please contact: REFERENCES Hofstede, G. (2001), ‘Cultures Consequences – Comparing Values, Behaviors, Institutions and Organisations Across Nations’, Sage, United Kingdom Holt Larsen, H. and Bruun de Neergard, U. (2007), ‘Nordic Lights - A research project on Nordic leadership and leadership in the Nordic countries’, København Lewis, R. D. (2006), ‘When Cultures Collide – Leading Across Cultures’, Nicholas Brealey International, USA Smith, P. B. et al., ‘In search of Nordic Management Styles’, Scandinavian Journal of Management, 19 (2003) 491507 Szabo, E. (2007), ‘Participative Management and Culture – A Qualitative and Integrative Study in Five European Countries’, Peter Lang, Frankfurt am Main Weiss, K. (2006), ’Når Vikinger Slås - hvorfor skandinaviske virksomheder har det så svært med hinanden’, JyllandsPostens Forlag, København The fact sheet has been prepared in collaboration with: Copenhagen Capacity . Gammel Kongevej 1 DK-1610 Copenhagen V . Denmark . Tel +45 33 22 02 22 . info@copcap.com . www.copcap.com