YOUR GLOBAL TRANSPORTATION PARTNER
CONTACT BOOKLET
MAERSK LINE VIETNAM
Table of contents
H o Chi M i n h - S A L E S 5
H o Chi M i n h - C U S TO M E R S E R VI CE 9
H o Chi M i n h - O PE R AT IO NS 14
Ho Ch i M i n h - F IN A N C E 16
D a N a ng & Q u i N h o n - SA LE S 21
D a N a ng & Q u i N h o n - C U STOM E R S E R VI CE 21
D a N a ng & Q u i N h o n - O PER ATI ONS 22
D a N a ng & Q u i N h o n - F INANCE 22
Ha N oi & H ai Ph o n g - SA L E S 24
H a N o i & H a i Ph o n g - C U STOM E R S E R VI CE 25
H a N o i & H a i Ph o n g - O PE RATI ONS 26
H a N o i & H a i Ph o n g - F IN ANCE 27
W H AT W E C A N D E L IV E R 28
Dear valued customer,
With the aim to eliminate complexity, further improve
response time, and make it even easier and more
efficient for you to work with Maersk Line, we are
pleased to introduce our dedicated customer facing staff.
We hope that this small booklet will enable us to serve
you and your customers faster and therefore better.
Allow us to take this opportunity to thank you for your
continued trust and good support to Maersk Line.
Yours sincerely,
Bich Nguyen
General Director
Your Promise. Delivered
Good value for money
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Mrs. Nguyen Thi Ha Giang
Cluster Sales General Manager
Tel: +84 8 3520 3663
Email: Giang.Nguyen@maersk.com
“Linking customers’ needs with
our offer, we create value that can
help customers overcome business
challenges and gain a stronger
position to grow. Contact our trusted
and professional Maersk Line sales
team members to discuss how we will
enable you to keep your promises to
your customers.”
SALES TEAM SEGMENTATION
* Reefer
* External
* Inside
5
Ho Chi Minh
SALES
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Mr. Doan Minh Hai
Reefer Sales Manager
Tel: +84 8 3520 3636
Email: Hai.Doan@maersk.com
Mr. Ha Cong Hoa
Reefer Account Manager
Tel: +84 8 3520 3556
Email: Hoa.Ha@maersk.com
Mr. Ho Nhu Ha
Reefer Account Manager
Tel: +84 8 3520 3592
Email: Ha.Ho@maersk.com
Mr. Nguyen Le Hong Phong
Senior Sales Support
Tel: +84 8 3520 3656
Email: Phong.Nguyen@maersk.com
6
Reefer
Ho Chi Minh
SALES
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Ms. Nguyen Ngoc Phuong Uyen
Account Manager
Tel: +84 8 3520 3632
Email: Phuong.Uyen.Nguyen@maersk.com
Mr. Huynh The Quang
Account Manager
Tel: +84 8 3520 3850
Email: Quang.Huynh@maersk.com
External Sales - South Vietnam
Mrs. Nguyen Thi Anh Hong
External Sales Manager
Tel: +84 8 3520 3672
Email: Hong.Nguyen@maersk.com
Mr. Tong Duy Hieu
Account Manager
Tel: +84 8 3520 3640
Email: Hieu.Tong@maersk.com
7
Ho Chi Minh
SALES
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Ms. Nguyen Phu Thuy Van
Inside Sales Manager
Tel: +84 8 3520 3685
Email: Van.Nguyen@maersk.com
Mr. Nguyen Hai Son
Import Sales Manager
Tel: +84 8 3520 3664
Email: Son.Nguyen@maersk.com
Mrs. Nguyen Pham Thanh Thanh
Account Manager
Tel: +84 8 3520 3660
Email: Thanh.Nguyen@maersk.com
Ms. Pham Thi Khanh Linh
Account Manager
Tel: +84 8 3520 3693
Email: Linh.Pham@maersk.com
Ms. Vo Huynh Thien Huong
Account Manager
Tel: +84 8 3520 3641
Email: Vo.Huynh.Thien.Huong@maersk.com
8
Inside Sales
Ho Chi Minh
SALES
CUSTOMER SERVICE
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist with any of your business inquires
Ms. Nguyen Thi Phuong Trang
Cluster Customer Service General Manager
Tel: +84 8 3520 3663
Fax: +84 8 3822 0992
Email:phuong.trang.nguyen@maersk.com
Ho Chi Minh
“Caring for our customers is key to
everyone in Customer Service. Through
buidling strong relationship with
customers, serving our customers with
proactiveness and taking ownership of
customers’ business, we aim to make
every transaction with Maersk Line an
excellent experience”
Customer Service segmentation
* Reefer
* Key Client
* Forwarding
* Direct
* Import
9
CUSTOMER SERVICE
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist with any of your business inquires
Ms. Pham Thi Bich Dung
Key Client & Reefer Manager
Tel: +84 8 3520 3889
Fax: +84 8 3939 0205
Email: vnmcsemng@maersk.com
Ms. Nguyen Thi Thanh Phuong
Customer Service Executive
Tel: +84 8 3520 3894
Fax: +84 8 3939 0205
Email: vnmcserefsgn@maersk.com
Reefer
Ho Chi Minh
Ms. Nguyen Hoang Thuy Giang
Customer Service Executive
Tel: +84 8 3520 3893
Fax: +84 8 3939 0205
Email: vnmcserefsgn@maersk.com
Mr. Nguyen Quang Thai
Customer Service Senior Executive
Tel: +84 8 3520 3884
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
10
Key Client
Ms. Dao Thi Minh Thuong
Customer Service Senior Executive
Tel: +84 8 3520 3895
Fax: +84 8 3939 0205
Email: vnmcserefsgn@maersk.com
CUSTOMER SERVICE
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist with any of your business inquires
Ms. Hoang Anh Thu
Customer Service Senior Executive
Tel: +84 8 3520 3892
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
Key Client
Ms. Nguyen Thi Ngoc Minh
Customer Service Executive
Tel: +84 8 3520 3886
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
Ho Chi Minh
Mr. Le Quoc Khanh
Customer Service Executive
Tel: +84 8 3520 3887
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
Ms. Nguyen Thi Van
Customer Service Executive
Tel: +84 8 3520 3865
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
Ms. Huynh Ha Hanh Dung
Customer Service Executive
Tel: +84 8 3520 3881
Fax: +84 8 3939 0205
Email: vnmcsekcmsgn@maersk.com
11
CUSTOMER SERVICE
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist with any of your business inquires
Ms. Hoang Dieu Thu
Forwarder and Direct Client Manager
Tel: +84 8 3520 3876
Fax: +84 8 3939 0205
Email: vnmcsemng@maersk.com
Ms. Le Tuyet Hanh
Customer Service Executive
Tel: +84 8 3520 3869
Fax: +84 8 3939 0205
Email: vnmcsefwdsgn@maersk.com
Ms. Nguyen Thi Kim Nhung
Customer Service Executive
Tel: +84 8 3520 3871
Fax: +84 8 3939 0205
Email: vnmcsefwdsgn@maersk.com
12
Forwarding
Ho Chi Minh
Ms. Le Thi Thuy Hang
Customer Service Senior Executive
Tel: +84 8 3520 3873
Fax: +84 8 3939 0205
Email: vnmcsefwdsgn@maersk.com
CUSTOMER SERVICE
Ms. Nguyen Thi Ngoc Thuy
Customer Service Executive
Tel: +84 8 3520 3868
Fax: +84 8 3939 0205
Email: vnmcsedirsgn@maersk.com
Ho Chi Minh
Ms. Nguyen Thi Hoang
Customer Service Senior Executive
Tel: +84 8 3520 3867
Fax: +84 8 3939 0205
Email: vnmcsedirsgn@maersk.com
Direct
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist with any of your business inquires
Ms. Tran Thi Ngoc Uyen
Assistant Manager
Tel: +84 8 3520 3878
Fax: +84 8 3939 0205
Email: vnmcsigensgn@maersk.com
Import
Ms. Nguyen Thi Phuong Thao
Claim and Import Manager
Tel: +84 8 3520 3879
Fax: +84 8 3939 0205
Email: vnmcsimng@maersk.com
Ms. Do Minh Thuy
Customer Service Executive
Tel: +84 8 3520 3856
Fax: +84 8 3939 0205
Email: vnmcsigensgn@maersk.com
13
OPERATIONS
Our operations team is available 24/7 to assist you with any
equipment and vessel operations process!
Mr. Nguyen Ngoc Dung
Cluster Operations General Manager
Tel: +84 8 3520 3701
Fax: +84 8 3822 0992
Email: dung.nguyen@maersk.com
Ho Chi Minh
“Truly understanding the customers’
needs by talking to them and doing
our best to find a realistic solution to
meet their needs, including clear twoway communication, is the common
way each of operation staff delivering
high quality service everyday”
14
OPERATIONS
Our operations team is available 24/7 to assist you with any
equipment and vessel operations process!
Mr. Pho, Quang Duc
Terminal Manager
Tel: +84 8 3742 1186, ext: 100
Fax: +84 8 3742 1184
Email: sgnopsgen@maersk.com
Cat Lai
Vessel Operation Hotline
• Tel: +84 9 0810 6558
• Email: sgnopsgen@maersk.com
Equipment Hotline
• Tel: +84 9 0775 2751
• Email: sgnopsequ@maersk.com
Ho Chi Minh
Mr. Dang, Ngoc Linh
Import
Tel: +84 8 3742 1186, ext: 111
Fax: +84 8 3742 1184
Email: sgntrmimp@maersk.com
15
FINANCE
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Mr. Frank Van Rompaey
Cluster Finance General Manager
Tel: +84 8 3520 3734
Fax: +84 8 3822 0992
Email: frank.rompaey@maersk.com
Ho Chi Minh
“We see finance as an extension of
customer service. Delivering a second to
none customer experience is our priority.
That’s why we have a Finance Customer
Relationship department that handles
all finance related matters impacting
the customer experience. We aim to build
close relationships with our customers
and work together as partners”
Beneficacy : Maersk Vietnam LTD.
Bank name : HSBC BANK (VIETNAM) LTD.
Bank address : The Metropolitan, 235 Dong Khoi St., Dist.1,
Hochiminh City, Vietnam.
ACCOUNT No : VND 001-088400-001 USD 001-088400-101
SWIFT Code : HSBCVNVX
16
FINANCE
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Ms. Huynh Thi Kim Tuyen
Financial Customer Relationship Manager
Tel: +84 8 3520 3727
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Mr. Tran Hong Hung
Financial Customer Relationship Supervisor
Tel: +84 8 3520 3749
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ms. Pham Thi Thanh Nhan
Financial Customer Relationship Supervisor
Tel: +84 8 3520 3746
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ho Chi Minh
Ms. Nguyen Thi Hong Van
Financial Customer Relationship Supervisor
Tel: +84 8 3520 3738
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
17
FINANCE
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Ms. Trieu Thien Huong
Financial customer relationship executive
Tel: +84 8 3520 3752
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ms. Bui Thi Mai Phuong
Financial customer relationship executive
Tel: +84 8 3520 3654
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ms. Nguyen Niem Thoai Uyen
Financial customer relationship executive
Tel: +84 8 3520 3525
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ho Chi Minh
Ms. Bui Thi Thu Uyen
Financial customer relationship executive
Tel: +84 8 3520 3680
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
Ms. Pham Thi Phuong Nhu
Financial customer relationship executive
Tel: +84 8 3520 3718
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
18
FINANCE
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Ms. Vo Trong Thanh Tran
Financial customer relationship executive - Counter
Tel: +84 8 3520 3837
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
HCM - FIN
Ho Chi Minh
Ms. Huynh Nguyen Uyen My
Financial customer relationship executive - Counter
Tel: +84 8 3520 3760
Fax: +84 8 3939 0204
Email: VNMFINGEN@maersk.com
19
Your Promise. Delivered
As easy to ship as it is to prepare
20
SALES
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Da Nang & Qui nhon
Mr. Nguyen Huu Minh
Central Vietnam - Sales Manager
Tel: +84 511 3810 272
Fax: +84 511 3810 271
Email: Minh.Nguyen@maersk.com
CUSTOMER SERVICE
Ms. Truong Tran Nhu Quynh
Customer Service Executive
Tel: +84 511 3810 270
Fax: +84 511 3810 271
Email: vnmcsgendng@maersk.com
Da Nang
Ms. Tran Thi Hien
Customer Service Executive
Tel: +84 56 3814 581
Fax: +84 56 3814 587
Email: vnmcsgenqnn@maersk.com
Qui Nhon
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist any of your business inquires
21
OPERATIONS
Mr. Le Sy Huan
Equipment and Vessel operation
Tel: +84 511 3810 272, ext: 111
Fax: +84 511 3810 271
Email: DNGOPSAGY@maersk.com
Da Nang
Mr. Huynh Van Phuc
Equipment and Vessel operation
Tel: +84 56 3814 580, ext: 108
Fax: +84 56 3814 587
Email: QNNOPSAGY@maersk.com
Qui Nhon
Our operations team is available 24/7 to assist you with any
equipment and vessel operations process!
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Financial customer relationship executive
Tel: +84 511 3810 272
Fax: +84 511 3810 271
Email: y.le@maersk.com
Ms. Le Thi Truc Phuong
Financial customer relationship executive
Tel: +84 56 3814 580
Fax: +84 56 3814 587
Email: phuong.le@maersk.com
22
Da Nang
Ms. Le Thi Nhu Y
Qui Nhon
Da Nang & Qui nhon
FINANCE
Your Promise. Delivered
The latest fashion can’t be late
23
Please do not hesitate to call your dedicated sales
representative at Maersk Line for any business opportunity!
Mrs. Ngo Thi Thu Phuong
North Vietnam Sales Manager
Tel: +84 4 3936 6031
Fax: +84 4 3936 3694
Email: Phuong.Ngo@maersk.com
Mr. Tran Van Vinh
Import Sales Manager
Tel: +84 4 3936 6030
Fax: +84 4 3936 3694
Email: Tran.Van.Vinh@maersk.com
Mrs. Tran Huong Ly
Account Manager
Tel: +84 4 3936 6033
Fax: +84 4 3936 3694
Email: Ly.Tran@maersk.com
Mr. Ly Ngoc Thai
Account Manager
Tel: +84 4 3936 6032
Fax: +84 4 3936 3694
Email: Ngoc.Thai.Ly@maersk.com
Mrs. Nguyen Thi Thu Ha
Account Manager
Tel: +84 4 3936 6035
Fax: +84 4 3936 3694
Email: Ha.Nguyen@maersk.com
24
Hanoi
Ha Noi & Hai Phong
SALES
CUSTOMER SERVICE
Ms. Quach Thi Thu Van
Import Customer Service Supervisor
Tel: +84 4 3936 6011
Fax: +84 4 3936 3694
Email: vnmcsimng@maersk.com
Hanoi- Import
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist any of your business inquires
Ms. Le Thi Thanh Nhan
Customer Service Executive
Tel: +84 31 3569 920
Fax: +84 31 3569 104
Email: vnmcsigenvhn@maersk.com
Hai Phong - Import
Ms. Vu Thi Hai Yen
Customer Service Executive
Tel: +84 31 3569 938
Fax: +84 31 3569 104
Email: vnmcsigenvhn@maersk.com
Ha Noi & Hai Phong
Ms. Quan Thi Thu Trang
Customer Service Executive
Tel: +84 31 3569 921
Fax: +84 31 3569 104
Email: vnmcsigenvhn@maersk.com
Ms. Dao Thi Minh Tam
Customer Service Executive
Tel: +84 31 3569 923
Fax: +84 31 3569 104
Email: vnmcsigenvhn@maersk.com
25
CUSTOMER SERVICE
Ha Noi & Hai Phong
Ms. Ninh Thi Thu Dung
Customer Service Executive
Tel: +84 4 3936 6015
Fax: +84 4 3936 3694
Email: vnmcsegenvhn@maersk.com
Ms. Pham Thi Le Hang
Customer Service Executive
Tel: +84 31 3569 925
Fax: +84 31 3569 104
Email: vnmcsegenvhn@maersk.com
Hai Phong - Export
Ms. Nguyen Thi Bich Ngoc
Export Customer Service Manager
Tel: +84 4 3936 6016
Fax: +84 4 3936 3694
Email: vnmcsemng@maersk.com
Ha Noi Export
Your dedicated Customer Service Agent at Maersk Line will
be happy to assist any of your business inquires
OPERATIONS
Mrs. Tran Thi Quyen
Equipment
Tel: +84 31 3569 912
Fax: +84 31 3569 103
Email: vufopsequ@maersk.com
26
Hai Phong
Our operations team is available 24/7 to assist you with any
equipment and vessel operations process!
FINANCE
Your dedicated partner in taking care of timely & accurate
invoice & other invoicing-related matters!
Ms. Doan Thi Thuy
Financial customer relationship executive
Tel: +84 31 3569 927
Fax: +84 31 3569 104
Email: VNMFINGEN@maersk.com
Ms. Trinh Thu Hang
Financial customer relationship executive
Tel: +84 31 3569 928
Fax: +84 31 3569 104
Email: VNMFINGEN@maersk.com
Ha Noi & Hai Phong
Tel: +84 4 3936 6006
Fax: +84 4 3936 3706
Email: VNMFINGEN@maersk.com
Hai Phong
Financial customer relationship executive
Ha Noi
Ms. Luu Ngoc Dung
27
WHAT WE CAN DELIVER
Core Process
Service
Standard Turn-Time
Booking/
Booking
amendment
1st booking
confirmation
2 working hours
Documentation
1st bill
of lading
verified copy
8 hours
Bill of lading
amendment
1 hour
Non-credit
customers
When is the invoice available?
1. For export: Verified copy of
bill of lading completed and last
container loaded.
2. For import: As soon as arrival
notice is sent to customers.
- Verified copy invoice: Maersk
Line will send it via email within
8 working hours from the receipt
of customer’s request.
Credit
customers
Maersk Line will send VAT invoicesto
customer via EMS (VNPT) within 3
working days from the ETD/ETA or
within separately agreed timeline.
Invoicing
Auto Invoicing
28
Customers can request to receive
verified copy invoices automatically
via email.
Please contact us for the serviceto
be set up.
Receiving Channel - Phone - Fax
E-channels (www.maerskline.com, EDI, Inttra)
Email : Refer to segmentation’s email
Tel: +848 38238566 - Fax: +848 39390205
E-channels (www.maerskline.com, EDI, Inttra)
Email : MNLGSCIDX@maersk.com
Tel: +848 38238566 - Fax: +848 39390205
E-channels (www.maerskline.com, EDI, Inttra)
Email : MNLGSCAMD@maersk.com
Tel: +848 38238566 - Fax: +848 39390205
- Original invoice:
Maersk Line will
send VAT invoices
to customers via
EMS(VNPT) within
1 week after the
receipt of customer’s
payment.
E-channel: www.maerskline.com
Email: VNMFINCSH@maersk.com
Tel: +848 38279338 - Fax: +848 38279338
E-channel: www.maerskline.com
Email: VNMFININV@maersk.com
Tel: +848 38243252 - Fax: +848 38279338
Email: VNMFINGEN@maersk.com
Tel: +848 38243252 - Fax: +848 38279338
29
30
MAERSK LINE SERVICE MAP
Experience the improved navigation
on the new MaerskLine.com
MAERSK LINE VIETNAM
CAMBODIA CLUSTER
HEAD OFFICE:
28 Phung khac khoan Street, Da Kao Ward,
District 1, Ho Chi Minh City
Tel: 84-8-3824 3252 - Fax: 84-8-3939 0204
HA NOI OFFICE:
VCCI Tower 11th Floor.
9 Dao Duy Anh Street, Dong Da District, Ha Noi
Tel: 84-4-3936 3693 - Fax: 84-4-3936 3694
DA NANG OFFICE:
10th Flr., Cienco 5 Building,
77 Nguyen Du Street, Hai Chau District, Da Nang City
Tel: 84-511-381 0272 - Fax: 84-511-381 0271
HAI PHONG OFFICE:
ABC Building, 7th Flr.,
15 Hoang Dieu Street, Hong Bang District, Hai Phong City
Tel: 84-31-3356 9900 - Fax: 84-31-3356 9103
QUY NHON OFFICE:
Sacombank Building,
98 Mai Xuan Thuong Street, Quy Nhon City
Tel: 84-56-381 4580 - Fax: 84-056-381 4631
CAMBODIA OFFICE:
Regency office complex Zone A, 3rd Flr.,
No. 8A, 298 Mao Tse Toung Boulevard, Phnompenh, Cambodia
Tel: 855-2-372 7878 - Fax: 855-2-342 4700