D7.1 – Dissemination Plan Deliverable ID: D7.1 Grant Agreement Nº: 313217 Project Acronym and Project Title: ARGOS – Advanced pRotection of critical buildinGs by Overall anticipating System Responsible partner: Laura Rodriguez (EVR) Contributing partner: AIT, THA Dissemination level: NOT EUCI / PU Page number/Total number of pages: 1/43 PROPRIETARY RIGHTS STATEMENT. This document contains information, which is proprietary to the ARGOS Consortium. Neither this document nor the information contained herein shall be used duplicated or communicated by any means to any third party, in whole or in parts, except with prior written consent of the ARGOS consortium. This page is intentionally left blank The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 2 Index List of Tables .................................................................................................... 5 List of Figures................................................................................................... 6 List of Acronyms .............................................................................................. 7 1. Executive summary ...................................................................................... 9 2. Context and deliverable purpose ................................................................ 9 3. Approach, methodology and deliverable structure ................................. 10 3.1. Goal Determination ............................................................................................................ 11 3.2. Audience Identification ...................................................................................................... 12 3.3. Definition of messages ...................................................................................................... 12 3.4. Selection of communication channels ............................................................................. 13 3.5. Definition of activities ........................................................................................................ 13 3.6. Evaluation of achieved results.......................................................................................... 14 3.7. Feedback ............................................................................................................................. 14 4. Dissemination Plan .................................................................................... 15 4.1. Objectives ........................................................................................................................... 15 4.1.1. Widest audience of stakeholders in the sector .......................................................... 15 4.1.2. Collaboration links with partners ................................................................................ 15 4.1.3. Wide network of potential customers ......................................................................... 15 4.2. Audience identification ...................................................................................................... 15 4.2.1. CI Operators and National Centres for CI Protection ................................................ 17 4.2.2. Councils and authorities. ............................................................................................ 19 4.2.3. Researchers, academics, security experts, related projects and organisations currently engaged in related EU projects ............................................................................. 19 4.3. Target Market ...................................................................................................................... 20 4.4. Definition of Messages ...................................................................................................... 21 4.5. Selection of communication channels ............................................................................. 23 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 3 4.6. Definition of Activities ....................................................................................................... 25 4.6.1. Activities File Card ..................................................................................................... 25 4.6.2. Dissemination Pipeline ............................................................................................... 29 4.7. List of Activities .................................................................................................................. 30 4.8. Partnership Model .............................................................................................................. 33 4.9. Feedback and evaluation................................................................................................... 33 4.9.1. Key Performance Indicators (KPI) ............................................................................. 34 4.9.2. Activity Report ............................................................................................................ 38 4.9.3. Project Report ............................................................................................................ 38 5. Conclusions ................................................................................................ 39 ANNEX I: ARGOS LOGO ................................................................................ 40 ANNEX II: ARGOS FOLDER DESIGN ............................................................ 41 ANNEX III: ARGOS POSTER DESIGN ........................................................... 42 ANNEX IV: ARGOS BROCHURE DESIGN ..................................................... 43 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 4 List of Tables Table 1 - Target Market Vs Audience ......................................................................................... 21 Table 2- Messages during the project life cycle .......................................................................... 23 Table 3 - Communication Channels ............................................................................................ 24 Table 4 - Paper activity File Card ................................................................................................ 26 Table 5 - Workshop activity File Card ......................................................................................... 26 Table 6 - Event activity File Card ................................................................................................ 27 Table 7 - Online activity File Card ............................................................................................... 27 Table 8 - Dissemination Activities ............................................................................................... 32 Table 9 - ARGOS' KPIs ............................................................................................................... 38 Table 10 - Activity Report ............................................................................................................ 38 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 5 List of Figures Figure 1- Dissemination Plan Stages .......................................................................................... 11 Figure 2 - Dissemination Plan tasks ............................................................................................ 11 Figure 3 - Audience Knowledge .................................................................................................. 12 Figure 4 - Types of communication ............................................................................................. 13 Figure 5- Groups of interest ........................................................................................................ 17 Figure 6 - Dissemination Pipeline................................................................................................ 29 Figure 7 - KPIs Definition ............................................................................................................ 34 Figure 8 - KPIs Cycle .................................................................................................................. 35 Figure 9 - ARGOS' activities ....................................................................................................... 36 Figure 10 - ARGOS' KPIs ............................................................................................................ 37 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 6 List of Acronyms ARGOS Advanced pRotection of critical buildinGs by Overall anticipating System C2 Control/Command Centre CI Critical Infrastructure DoW Document of Work EC European Commission KPI Key Performance Indicator PD Person-Day PM Person-Month PMC Project Management Committee SME Small and Medium Enterprises WP Work package The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 7 Approvals Name Organization Date Visa Document history Revision Date Modification Authors 0.1 15/04/2014 First version Laura Rodriguez 0.2 23/04/2014 Second version Laura Rodriguez 0.3 28/04/2014 Final version 0.4 26/05/2014 Added the Annexes III (project poster) and IV (project brochure) Laura Rodriguez, Sofia Tsekeridou Laura Rodriguez The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 8 1. Executive summary A Dissemination Plan is necessary to build awareness of a project results and maximize its commercial exploitation potential. A project cannot be considered to have had real impact if there is no dissemination of its results beyond the boundaries of the project itself. The objective of this Dissemination Plan is to lay down the foundations for effective external communication of the ARGOS solution and the potential benefits to interested stakeholders at an international level, focusing primarily in Europe. During this document we are going to develop the dissemination strategy to be followed during the entire project making clear the objectives for the dissemination plan, the messages to be delivered, the target audience for each message and the list of activities to perform. To evaluate the effect and impact for each of the activities a set of success indicators or KPIs will be defined. 2. Context and deliverable purpose Nowadays there is an excess of information that often makes it difficult to report new developments and makes potential receptors of the information aware of it. The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. Sydney J. Harris, American journalist Getting information off the Internet is like taking a drink from a fire hydrant. Mitchell Kapor, co-founder of the Electronic Frontier Foundation So it is clearly necessary to plan how we will convey the progress and development of our project to potential users. That is the main purpose of any dissemination plan, and is a goal we should never lose sight of. It is helpful for the development of a dissemination plan to think about dissemination in three different ways: Dissemination for Awareness The very first thing you want is for people to be aware of the work that your project is doing. This type of dissemination is useful for those target audiences that do not require a detailed knowledge of the project but may be interested on the project activities and outcomes. Creating such an awareness of the project’s work it also very useful with the “word of mouth” type of dissemination. It also helps create an identity and profile within the community. Dissemination for Understanding Once they are aware of the project, here will be a number of groups/audiences that would need to be target directly with the dissemination activities because they are more related to the purpose of the project or the subject matter hereof. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 9 Dissemination for Action “Action” refers to a change of practice resulting from the adoption of products, materials or approaches offered by the project. These are the ultimate targets of the dissemination plan, since will be those people that are in a position to “influence” and “bring about change” within their organisations. Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other. Bill Gates Starting dissemination early increases its impact and enhances subsequent exploitation opportunities. Providing stakeholders with advance notice of what is planned and include them in the definition of the solution strengthens collaboration links with partners and helps to establish and reinforce a wide network with potential customers. The use of seminars, workshops and conferences to communicate work progress can be an effective way of disseminating the obtained results and helps to stimulate on-going interest in the project’s work. Achieving high levels of stakeholder’s involvement from the early stages of the project leads to make the project into a real solution that meets the needs of end users, and prevents it from becoming a research project without actual application. For dissemination to be effective it must evolve in parallel to project development. Hence, suitable mechanisms must be defined to review the effectiveness of the dissemination activities and the necessity of change or evolve certain activities to make them useful for the dissemination of the project results. It is all too easy to spend time working on the planned development and not enough time telling people about it. MaPPit Project, University of Huddersfield For that purpose this document will lay down the foundations for effective external communication of the ARGOS project and commercial solution, providing the overall communication strategy and indicating the list of schedules activities to be performed throughout the project together with all the required procedural and evaluation mechanisms. 3. Approach, methodology and deliverable structure For the ARGOS project to effectively publicize its results to the external world a defined dissemination methodology is needed. The ARGOS dissemination methodology is based in the following key questions which define the dissemination plan: What are the objectives the project dissemination plan wants to accomplish? Who are our stakeholders and what are we offering to each one of them? What do we want to disseminate? What are the most effective ways of disseminating? How do we prepare our strategy and turn it into an action plan? How do we know we have been successful? The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 10 This key questions result in the following phases for the dissemination plan: Figure 1- Dissemination Plan Stages These four stages in the dissemination plan leads to the following task that must be done. Figure 2 - Dissemination Plan tasks 3.1. Goal Determination To succeed in a dissemination effort, the first step must be always the definition of what the project stands for (mission, values …) and to whom is oriented. For that purpose it is always useful to answer some questions firsts: What effect is your dissemination effort aimed at producing? What group or groups will your efforts benefit? In what ways will the group or groups benefit from your efforts? In terms of each goal, what major areas of accomplishments will be required? In terms of each major area of accomplishment, what quantity and/or quality will be required for success? The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 11 3.2. Audience Identification The second step in our methodology will be identify and profile the audience we need to target with our dissemination plan. To decide which the best way to communicate something is we need to know to whom we are talking to. For that purpose some analysis of the possible stakeholders and audience is needed. Within the audience we can always find different groups of interest, that are group of individuals that have a clear interest or are going to be affected by development of the project. For example we have local and central government, CI Operator, employees, members of the consortium… Between these groups of interest is important to identify the primary group of interest, and define the target audience in each one of them. Since the most successful dissemination strategies will be those that actively engage users and deliver what the users both want and need, it’s important to answer this questions once we have identified each group of interest: What do we know about them, what are their characteristics? What or who can make new information credible for them? What or who may influence them? Who within the group of interest could motivate a change or an action? Figure 3 - Audience Knowledge Once we have all this information is needed to draw a map that shows the relations between the different groups of interest, including their level of influence on each other. With this information it is possible to assign the best message and communication channel to each group of interest. 3.3. Definition of messages The answer to a very simply question, what does the project want to disseminate? it is the core of the messages the dissemination plan is going to send to each of the groups of interest. The dissemination plan is going to provide a detailed list of messages and hints tailored according to the category of the audience and stakeholder group, in terms of content, format, style and support. To ensure the message is understandable for the receiver is needed to take into account both the channel and the purpose for the message. The information send in a message is not the The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 12 same if the intention of the message is to convey new facts or is alter attitudes or encourage participation. Finally the message must be: Clear Consistent Truthful And it must also have: The right tone for the desired impact The key points highlighted What the audience want to know or find more interesting, or what they perceives as most important to them. 3.4. Selection of communication channels As important as the message and the target audience, is the communication channel use for delivering the message. The tendency is to relay in the most obvious methods of dissemination such as newsletter, websites, conferences… But it is important to evaluate which methods are the more effective for each message and target audience. If not the project can be found in the situation of not generating any impact on the target audience, even get the opposite result. All the communication channels can be categorized in three different groups: Face to face communication (Workshops, seminars, presentations…) Written communication (Press releases, papers, reports…) Online communication (online discussions, web site, Twitter…) To ensure that the efforts in dissemination are effective, a multi-strand approach is needed. Figure 4 - Types of communication 3.5. Definition of activities With all the information gather in the previous steps it is now possible to define a list of activities to ensure that the messages arrives to the target audience. Some of the key points needed to analyse before an activity is added to the list are: Is the activity suitable to target audience and the message? The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 13 What are the cost and resources needed for the activity? How many time it will be needed to repeat the activity and how often? Could it be any legal, cultural or geographical consideration to take into account? 3.6. Evaluation of achieved results A dissemination plan must be an evolving and developing process to be effective, since the environment and circumstances can change and the dissemination plan must adapt to this changes. For that purpose any successful dissemination plan must put in place mechanism for reviewing the progress and extent to which the dissemination plan is meeting its objectives. So it is important to establish clear targets and outsets to help in the review and measure of the progress in the dissemination plan. One of the most effective ways of establishing targets is to use the possible purposes of dissemination to focus and drive the dissemination. The possible purposes are: Awareness of the project Support for the project Understanding of the project Involvement in the project Commitment with the project It is also important to define what the project will consider a success, and also what each dissemination activity will consider is success. Finally for each activity in the dissemination plan is needed a method to measure success. 3.7. Feedback A process for obtaining feedback for each communication activity must be defined together with the mechanisms to receive it. The objective of these mechanisms is to detect and act upon the weakness in the dissemination plan in a progressive manner. To improve is to change; to be perfect is to change often. Winston Churchill The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 14 4. Dissemination Plan 4.1. Objectives The objective for the dissemination activities is to create strong awareness of the ARGOS project at European level, multiplying its impact and subsequent exploitation opportunities. This definition could be summarized in three main goals: Reach the widest audience of stakeholders in the sector. Strengthen collaboration links with partners (current and future) Establish a wide network with customers potentially interested in ARGOS products. 4.1.1. Widest audience of stakeholders in the sector The list of objectives that the dissemination plan is trying to accomplish to ensure this goal is the following: To build awareness of the project within law enforcements services, public administrations, security organisations throughout Europe. Engage the possible end-users in online discussion and build an on-line knowledge community. Spread the objectives of the project in different events (like Workshops, seminars…). Spread the project results and outcomes of the field trials. 4.1.2. Collaboration links with partners The list of objectives that the dissemination plan is trying to accomplish to ensure this goal is the following: Promote the use of online collaborative tools in the day to day work Ensure periodic meetings between the partners. 4.1.3. Wide network of potential customers The list of objectives that the dissemination plan is trying to accomplish to ensure this goal is the following: Establish two-way communication channels between the Consortium members and end-users. Support the promotion of selected project results in a form that can be understandable for potential users 4.2. Audience identification In marketing and advertising, a target audience, is a specific group of people within the target market at which a product or the marketing message of a product is aimed at. The The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 15 people that form this group is defined by the product or message, and could be for example a certain age group, gender, type of work, educational level… Identifying and profiling the audience to be targeted is the first step in a dissemination plan, and the best way to select which channels of communication use and identify the groups of interest within each target audience. The primary target audiences for the ARGOS project are ARGOS’ stakeholders, organizations involved in the security of Critical Infrastructures in Europe and Critical Infrastructures Operators within Europe. Other organizations and relevant members of the security area will also be targeted as audience such as ministries, city councils, industrial associations, other related European projects… Once the target audience is defined, the next step is selecting the different groups of interest for the ARGOS project and gives them priorities. Primary group of interest: This group encompasses the CI Operators in the different sectors, but specially utilities (such gas/oil, nuclear energy) since the project is first oriented to this kind of infrastructures. In this group are also included the official organizations in charge of the protection of Critical Infrastructures (CNPIC in Spain, KEMEA in Greece, CPNI in United Kingdom, CCPIC in Rumania, SGDSN in France…). Some of them are belong to the ARGOS Advisory Board such as: o Transgaz o Port Authority of Gijon o ČESP o Kavala International Airport Secondary group of interest: Groups not identified as stakeholders but that can spread the use of the ARGOS solution. For example the City Council from several European cities, the ministries of defense, transportation …, civil protection organization… This group includes some members of ARGOS Advisory Board: o Madrid City Council o Civil Protection Dpt. Grevena Tertiary group of interest: Groups which their opinion is important for the previous groups, and thereof can influence in them. These are researchers, academics, security experts, related smart cities projects and organisations currently engaged in related EU projects. In this group is included another of the members of ARGOS Advisory Board: o Institute for Studies and Power Engineering. Finally for each one of these groups is going to be a description of their fundamental characteristics such as type of organization, language considerations, influences, knowledge… The characteristics that are going to be revised for each group are: Type of organisations: What kind of organisations (public, private, enterprises…) are in this group of interest Knowledge, opinions and demeanours: The relevant knowledge, opinions and demeanours of the organisations and persons of this group of interest. Barriers to overcome: The barriers that must be overcome for the group of interest to use the ARGOS solution. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 16 Special characteristics: The special characteristics for this group of interest that it is important to take into account. Language and geographical considerations: The geographical situation and language regarding these organisations. Relationship with other groups: Possible relationships with other groups, type of association and what kind of influence they have. Also by whom these organisations are influenced. Figure 5- Groups of interest 4.2.1. CI Operators and National Centres for CI Protection The primary group of interest can be divided in two subgroups as they have very different characteristics among them. 4.2.1.1 CI Operators Type of organisations: There are primarily two kind of CI Operator, public organisations dependent of the state (such as ports, airports…) and private enterprises (electric and gas companies, water treatment companies…). It is important to know to which subgroup belongs the CI Operator to select the best way to address to them. Most of the organizations in this group are in the following list: o Energy industry o Port Authorities o Airports o Transportation industry o Nuclear Industry o Water management industry o Food industry Knowledge, opinions and demeanours: Since the members of this group are all CI Operator they are very aware of all the legislation regarding the protection of this type of infrastructures. They also have an extended knowledge in risk analysis, security and topics regarding the protection of the CI. Normally they are all interested in new technology and R&D in this field, so are receptive to this kind of information. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 17 Barriers to overcome: The first and more important barrier is locating within the company the person responsible for security plans and management of the CI. Normally these kinds of companies are huge so is difficult to identify the right people to whom send the information. The second problem often arises in operators that depend on public agencies. Normally there are a number of procedures and standards to be followed to obtain their involvement and cooperation. Special characteristics: These special characteristics will be identified progressively during the execution of the dissemination plan. Language and geographical considerations: These organizations are scattered throughout Europe. Normally each country has one or several national company that covers that niche in each of the different sectors, but some of them are international companies. It’s important to know that the legislation regarding the protection of Critical Infrastructures is not the same in every country and that influence the CI Operators. Relationship with other groups: The CI Operators are related with the National Centres for CI Protection and the different government organizations, such as ministries, that are in charge of the security policies in the different countries. 4.2.1.2 National Centres for CI Protection Type of organisations: Since 2004 the European legislation states that the responsibility to protect critical infrastructure is for the States Members and the CI operators, and determines the development of a number of obligations and actions, to be incorporated into national legislation. For that purpose several countries in Europe have created the National Centres for CI Protection or have a specific program to take care of this new legislation. Some of the organizations in this group are in the following list: o CPNI - Centre for the Protection of National Infrastructure (United Kingdom) o CCPIC - Centre for Coordination of Critical Infrastructure Protection (Rumania) o Norwegian National Security Authority o DHS - Department of Homeland Security (United States) o Secrétariat Général de la Defense et de la Securité Nationale (France) o BSI - Bundesamt für Sicherheit in der Informationstechnik (Germany) o CNPIC – National Centre for Critical Infrastructures Protection (Spain) Knowledge, opinions and demeanours: These organisations have all the knowledge in the actual legislation, and provide guidance and advice in physical and cyber security. Barriers to overcome: The main barrier with this group is to convince them that the information or the solution the project proposes is useful for the CI Operators in order to achieve their support. Special characteristics: These special characteristics will be identified progressively during the execution of the dissemination plan. Language and geographical considerations: There is one of these organizations in each country, so the language and special characteristics of each country are pints to take into account. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 18 Relationship with other groups: These organisations are the contact point between the CI Operators and the governments. They also have relationship with technological partners and research centres. 4.2.2. Councils and authorities. In this group of interest there are different government departments and local authorities. Type of organisations: Some of the organizations in this group are in the following list: o Law enforcement services o First response services o Public administrations o Local and regional authorities o Security organizations Knowledge, opinions and demeanours: These organisations are aware of specific threats related with their scope of knowledge (cities, local security, internet, first response to crisis situations…) Barriers to overcome: The barriers with this group probably will be low, since the main objective with them is make them aware of the project. Special characteristics: These special characteristics will be identified progressively during the execution of the dissemination plan. Language and geographical considerations: Since this group have organisations from all around Europe the language and special characteristics of each country are points to take into account. Relationship with other groups: They have relationships with the CI Operators due the need to coordinate the plans for first response with them 4.2.3. Researchers, academics, security experts, related projects and organisations currently engaged in related EU projects In this group of interest there are organisations that can help in the dissemination of the ARGOS solution and results. Type of organisations: Some of the organizations in this group are in the following list: o Researchers and academics o Security Experts o Related projects o Organisations engaged in those related EU projects Knowledge, opinions and demeanours: Between this group it is possible to find specialized knowledge in the different fields of R&D that ARGOS project is undertaken. Barriers to overcome: The main problem that could arise in this group of interest is not being capable of attracting attention to the project results. Special characteristics: These special characteristics will be identified progressively during the execution of the dissemination plan. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 19 Language and geographical considerations: Since this group have organisations from all around Europe the language and special characteristics of each country are points to take into account. Relationship with other groups: Each member of this group has different relationships with the other two groups of interest. 4.3. Target Market A Target Market is a group of users or consumers to whom a company or organisation wants to sell its products and services. Identifying the target market is an essential step in the development of a dissemination plan since they are to whom it directs its disseminations efforts. A target market can be separated from the market as a whole by geography, buying power and demographics, as well as by psychographics. Generally three criteria can be used to identify different market segments: Homogeneity (common needs within segment) Distinction (unique from other groups) Reaction (similar response to market) In the ARGOS project we can define four groups in which divide the target market for the project: End-users: Any organisation that can make use of the ARGOS solution. They are the main target for the dissemination plan since the final objective is make ARGOS a commercial solution. Policy makers: organisations and persons that have a main role in the definition and implementation of the legislation to apply to the CI Operators. Technological partners: enterprises and industry related with the security sector. Research community: Research centres, related projects in the EU. When the two definitions, Target audience and target market, are linked between them it is possible to have a more specific segmentation and hence adequate the dissemination efforts. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 20 AUDIENCE CI Operators and National Centres for CI Protection Councils and authorities. Researchers, academics, security experts, related projects and organisations currently engaged in related EU projects o Energy industry o Port Authorities o Airports TARGET MARKET End-users o Transportation industry o Nuclear Industry o Water management industry o Food industry Policy Makers o National Centres for CI Protection o Public administrations o Law enforcement services o Local, regional and national authorities o First response services o Security organizations o Networking Technological partners o Future cooperation o Networking Research community o Future cooperation o Validation of results Table 1 - Target Market Vs Audience 4.4. Definition of Messages The definition of the messages that are going to be used during the dissemination of the project it is one of the key points in any dissemination plan. It is important to bear in mind that the messages to spread must change during the development of the project. In the beginning of the project the important message to communicate is the objectives to be achieved, but during the end of the project the focus change and the information that must be spread are the actual results. The messages must be also designed taking into account the target audience to who are destined. For some of them it is only needed general information about the project but for others the information send must be more specific. The message must be designed not only bearing in mind the target and the phase of development of the project, but also the impact or the results that must achieve (create awareness, highlight a result…). The messages defined must be used as the underlying topics in the material and activities performed during the duration of the project. For that purpose message must follow a few rules when defined. Must be clear and simple Must be consistent between them Must highlight the main points Must have the proper tone to the audience Must be truthful and inspire credibility Must meet the audience needs Bearing in mind these factors and the project objectives, the main messages to be spread are the following: ARGOS is an advance solution for the protection of critical infrastructures that extend the “security zone” beyond the physical perimeter. ARGOS is a solution that defines a multimodal network (combination of diverse sensor) using semantic-technologies and smart engines, improving the early warning systems and minimizing false alarm rates. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 21 ARGOS is a solution apt for remote semi-urban and no-urban environments due its self-empowered system and energy-efficient systems. ARGOS solution is improve the protections of citizens’ privacy rights since reduce the use of image based systems. The project can be divided in the following phases: 1.- Definition and end-user requirements: During this phase the end-users state their requirements, needs and concerns regarding the protection of Critical Infrastructures. Taking that into account the project develops the functional requirements to fulfil. 2.- Development: Based on the functional requirements of the previous phase, the project in this phase defines the technical requirements and implements the solution. 3.- Testing: During this phase two field trials will take place and the final results of the project will be obtained. 4.- Exploitation: The final stage of the project when the solution is available to the public. This phase has his own Exploitation Plan that take care of the dissemination of the solution to the right targets. Since the key for a message to be effective is ensuring its constant alignment with the project’s objectives, especially if these objectives change over time, it is important to describe for each stage of the project, the fundamental elements of the messages to be communicated. Definition and end-users requirements: One of the key points of the ARGOS project is to make it a real solution for the CI Operator to use to improve their systems and give solutions to some of the gaps that there may be in the actual systems. For that purpose is very important in this stage to spread the awareness of the project between the end-users and make clear the improvements that the ARGOS solution can offer to them. The message must highlight the main objectives of the project and also must encourage the participation of the end-users. Development of the project: During this phase it is important that the public don’t lose interest so the continue building of the awareness of the project is critical. To ensure that the project must communicate the research funding and the advances in the ARGOS solution, but taking care not to disclose confidential information. In this phase the message differs depending on the target audience, highlighting different points for each one of them. Testing the solution: In this phase the message must communicate the objectives of the project that are being fulfilled and the spread the results of the field tests. The trustworthiness and professionalism of the persons transmitting the messages becomes extremely relevant, and also the objectiveness of the information. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 22 AUDIENCE Councils and authorities. Researchers, academics, security experts, related projects and organisations currently engaged in related EU projects * Present ARGOS solutions and objectives * Present topics in which ARGOS is going to innovate * Announce the field test ARGOS is going to do Definition and end* Gather information of needs and gaps to users requirements overcome * Ensure the functional requirements of the project are useful to end-users * Promote collaboration with end-users and involvement in the project * Present ARGOS solutions and objectives * Present topics in which ARGOS is going to innovate * Promote collaboration and involvement in the project * Get their support to disseminate the project * Present ARGOS solutions and objectives * Present topics in which ARGOS is going to innovate * Promote collaboration and involvement in the project * Get their support to disseminate the project * Present ARGOS achievements and progress * Gather feedback regarding the progress in Development of the the project project * Ensure the technical requirements of the project are useful to end-users * Promote collaboration with end-users and maintain involvement in the project * Present ARGOS achievements and progress * Promote collaboration and maintain involvement in the project * Get their support to disseminate the project * Present ARGOS achievements and progress * Promote collaboration and maintain involvement in the project * Get their support to disseminate the project * Make awareness of the field test and its results * Highlight the relevant results and the improvements obtained. * List the gaps and need that are fulfilled by the ARGOS solution * Get their support to disseminate the project * Make awareness of the field test and its results * Highlight the relevant results and the improvements obtained. * List the gaps and need that are fulfilled by the ARGOS solution * Get their support to disseminate the project PROJECT PHASE CI Operators and National Centres for CI Protection * Make awareness of the field test and its results * Get their attendance to the field test * Highlight the relevant results and the improvements obtained. Testing the solution * List the gaps and need that are fulfilled by the ARGOS solution * Gather feedback regarding the progress in the project Table 2- Messages during the project life cycle 4.5. Selection of communication channels When analysing the type of communication channel to use to spread a message, is useful to take into account some point before decide. These are some key point to review with any communication channel: Category: The category associated to the channel (Online, event, material, paper…) Size: The number of persons that can be reached with the communication Channel. Below 15 people is Low. Between 15 and 50 people is Medium. And above 50 people is high. Cost: An estimation of the economic cost (excluding the effort cost). Below 500€ is Low. Between 500€ and 1500€ is Medium. And above 1500€ is high. Strengths: The main advantages of this type of communication channel Weakness: The main disadvantages of this type of communication channel Observations: Issues to take into account The list of communication channels used in ARGOS is the following: The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 23 Category Newsletters Website Online Online Size Large Large Cost Low Low Strengths * Large audiences can be easily reached * Can be made to have an appealing design * Can be used as event remainders * Large audiences can be easily reached * Can be made to have an appealing design * Can include all the information required. * Effortless segmentation. * Interactive and dynamic. * Large audiences can be easily reached * Can be used with general audience or can be used with a very specific target audience * Can be used as event remainders * Can be used to obtain feedback and value information Weakness Observations * Can get lost in all the information clutter * Can be easily ignored * Can only give a limited information It has to have a periodicity. Enough time between the numbers to ensure a meaningfully content but not too much to avoid the loss of interest. * To much information can make the audience feel overwhelmed. * Requires specific skills to make it effective A project website is one of the most versatile dissemination tools. It can contain information for different audiences. Add to it regularly so people keep coming back. * Requires a constant supervision * The content must be meaningful * Requires a very specific language * Can only give a limited information The most common tools in social media are Linkedin, Tweeter and Blogs. For these means to be effective the periodicity of the publications must be more or less as follows: Tweeter: 2 tweets per day Linkedin: 2 post per week Blogs: 1 post per week Social media Online Large Low Simposiums event Small Moderate * Creates interest. * Captures the audience. * Significant planning required. * Significant preparation required. * These are openly discursive events. * They may be organised by ARGOS or by a third parties * Must be advertise well in advance Small Moderate * Low probability of misunderstandings. * High involvement. * Significant planning required. * Significant preparation required. * These are openly discursive events. * They may be organised by ARGOS or by a third parties * Must be advertise well in advance Moderate * Immediate feedback. * Low probability of misunderstandings. * High involvement. * Significant planning required. * Significant preparation required. * Attendance problems. * Cost of execution. * These are demostration-bassed events. * They may be organised by ARGOS * Must be advertise well in advance * A large number of individuals belonging to groups of interest can be reached in person. * Immediate feedback. * Significant planning required. * Significant preparation required. * Cost of execution. * Going as an exhibitor can be very high cost and must be study very carefully. * Going as a visitor is less expensive but must be used jointly with other channel(s) to reinforce communication. * Useful to create interest and awareness * Useful as a long term remainder of the project * Can be used to reach a specific target audience * Can be used to provaide awareness of an specific result or advance * Cost of production * Significant expertise needed to designe them. This type of material is only useful in events (Workshop, Semminars, Exhibitions…) Semminars Workshops event event Moderate Exhibitions Event Large High Folders Brochures Posters Gifts (usb…) Material Material Material Material Moderate Moderate Moderate Moderate Moderate Moderate Moderate Moderate Large Moderate Paper in Scientific Writen publications Press release Writen Project reports Writen * Significant preparation required * Cost of execution Large Low *Large audiences can be easily reached. * May get lost in the information clutter. * May be ignored by a This type of communication channel significant proportion of the is only meant to inform of an important audience. and very specific issue * Can only convey limited information. Moderate Low * Can be used as content for the Website or as topic for a online disscusion. * A carefully review must be done since can contain classified information Reports on specific topics can be posted on the website. Anything developed by the project may be useful to disclose Table 3 - Communication Channels The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 24 4.6. Definition of Activities When an activity is defined the disseminator coordinator (in this case everis) must ensure that the following points are always met: The name and image of the project are correctly used. Same as the colours, typography and templates. The project logo and the European Commission logo (to acknowledge their funding) are always present in all dissemination material. For written material, the following disclaimer is included within the cover page of the all documents: “PROPRIETARY RIGHT STATEMENT. This document contains information, which is proprietary to the ARGOS Consortium. Neither this document nor the information herein shall be used, duplicated or communicated by any means to any third party, in whole or in parts, except with the prior written consent of the ARGOS Consortium.” For written material, the following disclaimer must be included beside the EC logo: “The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217.” Dissemination material content does not generate conflict of interests among project partners. During the preparation of each activity during the execution of the dissemination plan a detailed analysis must be done which shall include the following topics: Type of activity: Type of activity to perform (online, event…) Objective: The main purpose of the activity. Message to submit: Message to be communicated. Audience addressed: Group(s) of interest being targeted. When: Timing for the activity Frequency: Frequency of the communication activity. Where: Place where the activity would be undertaken Cost: The estimated cost of the activity Effort: The estimated effort of the activity in human resources Material: Type of material that must be generated or used 4.6.1. Activities File Card Some examples of how to fill an activity file card: Partner: KEMEA Type of activity: Paper Objective: Write a paper for the "International Journal of Critical Infrastructure Protection" regarding the ARGOS Project The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 25 Message to submit: The benefits and improvements that the ARGOS Project has undertaken in the Physical security of CI. Audience addressed: Publication of opinion pieces from leading international scholars and high-ranking government officials that tackle controversial issues related to critical infrastructure protection that are of global significance. When: During 2015 Frequency: N/A Where: N/A Cost: N/A Effort: 5 person/day Material: ARGOS templates and Logo Table 4 - Paper activity File Card Partner: EVR Type of activity: Workshop Objective: Raise users awareness of the ARGOS Project Message to submit: The beginning of the ARGOS Project, its objectives an engage the end-users in the ARGOS online community Audience addressed: CI Operators in Spain, especially utility CI Operators When: May - June 2014 Frequency: N/A Where: Madrid, Spain Cost: Generation of the dissemination material, around 200€ Effort: 5 person/day Material: ARGOS Folders, brochures… Table 5 - Workshop activity File Card Partner: VTT Type of activity: Conference + paper Objective: Message to submit: Raise users awareness of the ARGOS Project and the progress achieved The benefits and improvements that the ARGOS Project has undertaken in the Physical security of CI. Audience addressed: Security personnel of CI environment, security firms, research institutes... When: September 2015 (March 2015 for the paper) Frequency: N/A The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 26 Where: Future security conference in Berlin, Germany Cost: Registration + travel Effort: 5 - 10 person/day Material: ARGOS templates, brochures… Table 6 - Event activity File Card Partner: KEMEA Type of activity: Online - Web Site Objective: * Present ARGOS achievements and progress * Gather feedback regarding the progress in the project * Promote collaboration with end-users and maintain involvement in the project Message to submit: The benefits and improvements that the ARGOS Project has undertaken in the Physical security of CI. Project ARGOS progress Audience addressed: Security personnel of CI enviropmnet, security firms, research institutes... When: N/A Frequency: N/A Where: N/A Cost: Domain and hosting Effort: 1 PM Material: Design of the ARGOS Web site. Realization of the contents for the web site. Table 7 - Online activity File Card Partner: AIT Type of activity: Journal Paper Objective: Message to submit: Write a paper for the "IEEE Transactions on Circuits and Systems for Video Technology" regarding the ARGOS Project Distributed low-power video and audio analytics (hardware and software), combined with multimodal and multi-source fusion mechanisms, for efficiently and in near real-time detecting suspicious objects/events against a list of critical infrastructure protection scenarios Audience addressed: Research community, Critical Infrastructure operators and stakeholders When: During 2015 Frequency: N/A Where: N/A The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 27 Cost: N/A (potentially publication costs) Effort: 15 person-days Material: ARGOS templates and Logo Table 8 - Paper activity File card Partner: THA Type of activity: Conference + paper Objective: Share ARGOS results with the scientific community and with end-users responsible for critical infrastructures protection systems and homeland security Message to submit: The benefits and improvements that the ARGOS Project has undertaken in the Physical security of CI. Audience addressed: Security personnel of CI environment, security firms, research institutes... When: During 2015 Frequency: N/A Where: Berlin (Germany) Cost: Registration + travel Effort: 1 PM Material: Data mining prototype module. Table 9 - Event activity File card The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 28 4.6.2. Dissemination Pipeline The Dissemination Pipeline is where all the relevant events for the ARGOS project will be registered and could easily be followed. This events and activities will be in sequential order to facilitate the schedule of the different activities each partner must undertake. Figure 6 - Dissemination Pipeline The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 29 4.7. List of Activities This Dissemination Plan has a previous list of activities to perform during the duration of the project, but this list must be progressively refined and updated according to the project’s development progression and the feedback obtained from the different activities performed. This list can be found in the Project Folders so all the consortium members can update it. This list will have all the activities performed and planned, including all the topics described previously. Proposed Activity Type of activity Message Presentation of ARGOS to security stakeholders. International Exhibition Event specialized in Security Management, Integrated Security Solutions, Guarding and Monitoring Services, IT & Cyber Security etc Target Audience When Month Where security stakeholders 09/05/2014 10/05/2014 11/05/2014 may-14 Athens Greece Frequency Cost Effort Material Partner SECUREXPO Technical fair 2nd ERNCIP Operators Workshop: 'Technological Security Solutions - Assessment, Selection and Development' Workshop CI Operators 19/05/2014 20/5/2014 may-14 JRC, Ispra Italy N/A 2-4 PD KEMEA Presentation of ARGOS Solution to Spanish CI Operators Workshop CI Operators 03/06/2014 jun-14 Madrid (Spain) N/A 3 PD EVR 9 June 2014 jun-14 Prague N/A N/A CUNI jun-14 Athens Greece N/A minimum KEMEA Azerbaijan's Security Policy as a Tool of Peace and Regional Stability Conference Conference Presentation of ARGOS project to the Azerbaijani audience and Czech and Azerbaijani experts in security, development, and energy partners through Jan Ludvik's policy brief, presentation, and critical infrastructure protection project leaflet dissemination 11th International Conference of John Jay College in Athens, Greece, "The Rule of Law in an Era of Change: Security, Social Justice and Inclusive Governance". Conference Presentation of ARGOS project Summer Safety and Reliability Seminar / SSARS 2014 Seminar Presentation of ARGOS project ICCI 2014: Internatinal Conference on Critical Infrastructures Conference SAFECOMP 1st International Workshop on Reliability and Security Workshop Aspects for Critical Infrastructure Protection (ReSA4CI 2014) Presentation of ARGOS project CRITIS - 9th International Conference on Critical Information Infrastructures Security Conference ICSDCI 2014: International Conference on Sustainable Development of CI Conference DESEI+D 2014: II National Congress in R&D for Defence Paper ARGOS project paper DESEI+D 2014: II National Congress in R&D for Defence Conference ARGOS Project Presentation and presentation of the Paper Critical Infrastructure Protection & Resilience Europe Conference Presentation of ARGOS project Presentation of ARGOS project and ARGOS project paper 11/06/2014 12/06/2014 13/06/2014 14/06/2014, 22/06/2014 23/06/2014 24/06/2014 25/06/2014 26/06/2014 27/06/2014 28/06/2014 Academic, scientists, researchers presenting research results on aspects of 07/08/2014 critical infrastructures and their protection 08/08/2014 members of the academia, government authorities representatives, intergovernmental and NGO representatives, as well as, members of the citizens' society Researchers and engineers in academia and industry 09/09/2014 13/10/2014 Researchers and professionals from academia, industry and governmental 14/10/2014 organizations working in the field of the security of CI systems 15/10/2014 Academic, scientists, researchers and research scholars presenting 27/10/2014 research results on all aspects of sustainable development of CI 28/10/2014 Both military and defence personnel and academic technology providers in all realms of security and safety applications. stakeholders from industry, operators, agencies and governments to collaborate on securing Europe 06/11/2014 07/11/2014 04/03/2015 05/03/2015 HOMSEC 2015: 5th International Fair on Technologies for Homeland Security Technical fair ARGOS Project Presentations, potential customer identifications Trade fair on safety and security technologies. Audience is mix of military personnel, government officials, security application integrators and journalists on these fields. Counter Terror Expo 2015 Conference Present Argos solution to the audience by different means Researchers and professionals from academia, industry and governmental April - May 2015 organizations working in the field of the security of CI systems Prague Security Conference Conference 1 session (out of 3) dedicated to ARGOS project presentation Czech & European security community, academia, public administration, private sector, and media InfoSecurity 2015 Conference Present ARGOS solution to the audience by different means 10/03/2015 11/03/2015 12/03/2015 May 2015 June 2015 jun-14 ARA Gdańsk/Sopot, Poland NCSRD ago-14 Amsterdam N/A N/A sep-14 Florence Italy n/a 2-4 PD Limassol oct-14 Cyprus REGISTRATION 5-10 PD + TRAVEL oct-14 N/A N/A nov-14 N/A N/A 10-15 PD HIB Registration and travel 10-15 PD HIB nov-14 Zaragoza (Spain) mar-15 Amsterdam KEMEA KEMEA KEMEA mar-15 Madrid (Spain) Booth renting plus dissemination materials 10-15 PD (brochures, USB sticks, etc) HIB abr-15 London REGISTRATION 2-4 PD + TRAVEL EVR N/A CUNI may-15 Prague jun-15 London 1 PM REGISTRATION + TRAVEL MIT The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 30 Proposed Activity Future Security 2015: 10th Security Research Conference Future Security 2015: 10th Security Research Conference Type of activity Message Paper ARGOS project paper ARGOS project presentation or presentation of the Conference intermediate results if available at that stage (deadline ~June 2015) and ARGOS Paper presentation Paper ARGOS Project Paper Future Security 2015: 10th Security Research Conference Conference ARGOS Project Presentation and paper presentation Future Security 2015 : 10th Research Conference paper ARGOS project paper Future Security 2015 : 10th Research Conference conference ARGOS project presentation Security researchers and critical infrastructures protection personnel September 2015 National security fair Technical fair Argos Project Exposition Present Argos solution to the audience 01/09/2015 Future Security 2015: 10th Security Research Conference Target Audience When Security researchers, topics include resilience, critical infrastructures protection, crisis management Security personnel of CI env., security firms, research institutes etc. September 2015 September 2015 September 2015 International Journal of Critical Infrastructure Protection Paper ARGOS Project Paper publication of opinion pieces from leading international scholars and highranking government officials that tackle controversial issues related to October 2015 critical infrastructure protection that are of global significance. Expert events/workshops organized by European Network of Transmission System Operators for Electricity (ENTSO-E), by invitation from ČEPS, a.s. workshops Presentation of ARGOS project through 1 - 3 participations by Libor Stejskal and Jan Ludvik members of ENTSO-E, experts for energy (electricity transmission and distribution) critical infrastructure protection Online promotion across the company’s websites, newsletters Press communications Online, newsletter, social media MiraTelecom InfoDay Online, Paper Conference, workshop Presentation of Argos solution to companies Conference, workshop Paper for the "IEEE Transactions on Circuits and Systems for Video Technology" regarding the ARGOS Project Paper Paper for the "Elsevier Information Fusion Journal" regarding the ARGOS Project Paper Paper for the "Elsevier International Journal of Critical Infrastructure Protection" regarding the ARGOS Project Paper IEEE International Conference on Advanced Video and Signalbased Surveillance 2015 Paper ARGOS Project Presentation ARGOS Project Presentation ARGOS Project Presentation ARGOS Project Presentation Distributed low-power video and audio analytics (hardware and software), combined with multi-modal and multi-source fusion mechanisms, for efficiently and in near real-time detecting suspicious objects/events against a list of critical infrastructure protection scenarios The multi-source and multi-modal fusion and data mining methodologies facilitating high quality early warnings for critical infrastructure intrusions with minimum false alarm rates The advances in performance and quality of early warnings by presenting advanced distributed audio and video analytics hardware and software components interlinked with multimodal data fusion and data mining algorithms for semantic level decisions on early warning alerts The benefits and improvements that the combined deployment and advanced algorithms for video and audio analytics, data fusion and data mining would bring around for efficient CI protection and high quality early warnings issuing Professionals from industry and governmental organizations working in the field of the security of CI systems, end-users Professionals from industry and governmental organizations working in the field of the security of CI systems, end-users Presentation of Argos technology and innovation to relevant industrial entities and SME’s Presentation of Argos solution to companies like Petrom, Transelectrica, Enel, Romanian Border Police, Ministry of Defense, Ministry of Internal Affairs Research community, Critical Infrastructure operators and stakeholders Month Where sep-15 N/A sep-15 Frequency Cost N/A Berlin (Germany) Effort 10-15 PD Material Partner HIB REGISTRATION 10-15 PD + TRAVEL HIB sep-15 N/A Berlin sep-15 (Germany) sep-15 N/A Berlin sep-15 (Germany) Jyväskylä, sep-15 Finland N/A REGISTRATION + TRAVEL N/A REGISTRATION + TRAVEL REGISTRATION + TRAVEL 5-10 PD VTT 5-10 PD VTT 0,5 PM THA 0,5 PM THA 2 - 4 PD VTT oct-15 N/A N/A N/A KEMEA travel costs for Libor Stejskal 0.5 PM and Jan Ludvik throughout 2015 CUNI throughout 2014, 2015 MIT throughout 2014, 2015 MIT throughout 2014, 2015 MIT throughout 2014, 2015 During 2015 N/A Travel Costs MIT N/A Potencial publication cost 15 PD ARGOS templates and Logo AIT 15 PD ARGOS templates and Logo AIT 15 PD ARGOS templates and Logo AIT Research community, Critical Infrastructure operators and stakeholders During 2015 N/A N/A Potencial publication cost Research community, Critical Infrastructure operators and stakeholders During 2015 N/A N/A Potencial publication cost Research Community, CI protection operators and stakeholders During 2015 ARGOS logo, templates, AIT The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 31 PAGE. 31 Proposed Activity IEEE International Conference on Advanced Video and Signalbased Surveillance 2015 2015 IEEE International Conference on Multisensor Fusion and Integration for Intelligent Systems 2015 IEEE International Conference on Multisensor Fusion and Integration for Intelligent Systems OVNIF Meetings Type of activity Message The benefits and improvements that the combined deployment and advanced algorithms for video and audio analytics, data fusion and data mining would bring around for Conference efficient CI protection and high quality early warnings issuing The benefits and improvements that the combined deployment and advanced algorithms for video and audio analytics, data fusion and data mining would bring around for Paper efficient CI protection and high quality early warnings issuing The benefits and improvements that the combined deployment and advanced algorithms for video and audio analytics, data fusion and data mining would bring around for Conference efficient CI protection and high quality early warnings issuing Adopt widely used standards/specs in ARGOS system for Standardization/ interoperability, influence where possible the progress of the industrial standard/specification. Interoperability of solution, awareness advancement of specification Target Audience When Month Where Frequency Cost Effort REGISTRATION 5-10 PD + TRAVEL Research Community, CI protection operators and stakeholders During 2015 Research Community, CI protection operators and stakeholders During 2015 Research Community, CI protection operators and stakeholders During 2015 Pending N/A REGISTRATION 5-10 PD + TRAVEL Industry and research community adopting the ONVIF specification During 2015 Pending Pending N/A N/A Membership fee + travel 15-20 PD Material Partner ARGOS brochures AIT ARGOS logo, templates, AIT ARGOS brochures AIT ARGOS logo, templates, brochures AIT Table 10 - Dissemination Activities The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 32 PAGE. 32 4.8. Partnership Model To achieve ARGOS’ dissemination goals it is essential that all partners with person/month in dissemination must participate in social media activities focused in LinkedIn discussion and Twitter participation. Also they must be active users in the ARGOS Blog. To assure the participation following is a list with specific activities for the ARGOS’ partners to perform: Partners should join all social pages created (Twitter and LinkedIn). Partners should retweet ARGOS’ Tweets in order to reach a wider audience and spread information. They also should use the hashtags #ArgosProject, #Argos or mention the twitter profile in their related tweets. Mention different ARGOS’ social pages among them, in order to increase followers or contacts per network. This means, for instance, if a new discussion about “any topic” is started in LinkedIn, any partner can feel free to publish it on any other social network. Start discussions on LinkedIn about topics related to the project, in this sense, technical, ethical and social discussion will be online and open to other participants and contact on the network. 4.9. Feedback and evaluation As has been discussed in previous sections, the key to have a successful dissemination strategy is to evolve it during the lifecycle of the project. Hence the reviewing process and the feedback mechanism are an integral part of every successful Dissemination Plan. For that purpose there are three different approaches the project can take: Formative evaluation: Revaluate the target audiences’ needs for information periodically, which in turn can help develop new strategies or revise existing ones. This method is useful when the dissemination plan is being designed and the dissemination materials and strategies developed. Some useful questions to bear in mind are: o What types of dissemination strategies do our target audience members prefer? o Which strategies will most broadly and effectively reach our audiences? The evaluation methods it can be used are interviews, focus groups, brief surveys… Process evaluation: Evaluate whether or not the dissemination methods used are working as expected, and the extent to which the information is reaching the target audience. This type of evaluation is good for monitoring and assessing the implementation of the dissemination strategies and materials. The evaluation methods that can be used are the following: o Website analytics o Social media analytics o Project progress reports o Interviews o Surveys Summative evaluation: Determine the extent to which the target audience are actually using the information it was disseminated. This type of evaluation is used when assessing outcomes and results from dissemination strategies and materials. Surveys, interviews and feedback form are typical methods of evaluation for this strategy. The mechanisms that are going to be used to evaluate the dissemination effort during this project are: Definition of Key performance Indicator or KPI’s. Reports of each one of the dissemination activities performance Periodic Project reports and meetings In the following sections each one of this mechanism is going to be explain. 4.9.1. Key Performance Indicators (KPI) Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), are a type of performance measurement that helps an organisation define and measure progress toward its goals. So the key point in any KPI is that they are quantifiable measurements, agreed to beforehand, that reflect the critical success factors. So when choosing a KPI there must be always a way to accurately define and measure it. It is also important to don’t change the definition and set clear target for each KPI. Some typical marketing KPIs are, for example, number of tweets, number of post, number of followers, traffic or visits in the website, downloads, mentions in other websites…. Figure 7 - KPIs Definition So to define a useful KPI it is interesting to follow the SMART criteria. This means the indicator has a Specific purpose for the business, it is Measurable to really get a value of the KPI, the defined norms have to be Achievable, the improvement of a KPI has to be Relevant to the success of the organization, and finally it must be Time phased, which means the value or outcomes are shown for a predefined and relevant period (Specific, Measurable, Achievable, Relevant and Time phased). Since the final objective in the definition of any KPI is improvement, this creates the following cycle: The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 34 Figure 8 - KPIs Cycle 4.7.1.1 How to measure KPI’s In this days web analytics are very advanced and there are tools like Google Analytics, Omniture and more that have made digital marketing measurement and reporting more simple and accessible. Some of these tools are: Google Analytics: web analytics solution that provides insights into the website traffic and marketing effectiveness. From this application it is possible to measure traffic, countries origin, etc. Hootsuite: social media tool to monitor keywords, manage multiple networks as Twitter, Facebook and LinkedIn. Provides information such as Klout level, followers, etc. Hootsuite allows users to sort their followers by who has the most influence on social networks. Klout: Standard for influence. Someone’s Klout determine its social media reach and also can measure its social media ROI. LinkedIn own statistics, will be able to measure and compare KPI and its success. But as important as knowing the available tools, is to understand what they are measuring. For example Google Analytics provides page-level details of where the content is being read. This geographic information helps to understand where to allocate more budget and resources based on where your audience is. Other example is Unique Visits, which is the most standard measure of how many individuals have viewed one content within a given time frame (typically a 30-day cookie window). This KPI provides a good baseline for which to compare different forms of content and trends over time. Other example of different types of measures are Bounce rates/time spent, Heat maps and click patterns or social sharing. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 35 4.7.1.2 ARGOS KPI’s The next step will be to decide which KPIs to choose for each one of the types of dissemination activities ARGOS is going to perform. Figure 9 - ARGOS' activities Each activity must have its own KPIs, which not always are easily measurable. The different KPIs choose for each activity are the following ones: The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 36 Figure 10 - ARGOS' KPIs Following the KPI cycle, monthly monitoring of these KPI’s will be made to analyse, adjust and improve the dissemination activities in which it is engaged. The first set of objectives to achieve is the following: ACTIVITY OBJECTIVES News Letters ● Have at least 30 subscribers ● Growth rate of 3% Social Media LinkedIn: ● One post every two weeks ● Get 20 views of the profile Twitterr: ● One tweet per day ● Increase KLOUT punctuation 2 points per month. ● Achieve 10 new followers monthly. Web-Site ● Have visits for at least 5 different countries each month ● Visitors which surfer less than 30 seconds must be inferior to 20% ● At least 50 visit per month Blog ● Keep at least an average of 10/15 active users. ● Responses to publications in 2 days period The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 37 Publications ● Publish at least 5 scientific publications ● Publish at least 2 non-scientific publications Events ● Make at least 3 Workshops ● Attend at least 10 different events Table 11 - ARGOS' KPIs 4.9.2. Activity Report After the performance of any activity related to events (workshops, seminar, conferences…) during the execution of the Dissemination Plan, a report of the result must be fulfil. The information gathered with this report will be used in the review of the dissemination plan progress and to improve the following activities. PARTNER DATE COUNTRY PLACE TYPE OF ACTIVITY INTEREST FOR ARGOS ROLE IN THE ACTIVITY NUMBER ATTENDEES DESCRIPTION OF THE DISSEMINATION ACTIVITY CARRIED COST EFFORT MATERIAL USED DURING THE ACTIVITY RESULT COMMENTS Table 12 - Activity Report 4.9.3. Project Report During the duration of the project two reports will be delivered with the following sections: List of no-online dissemination activities (workshop, scientific publications, press releases…) Description of each one of the activities performance List of online dissemination activities (blog, online discussions, website, twitter…) The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 38 Analytics and statistics for the online activities KPIs performance and analysis Conclusions 5. Conclusions Having a good Dissemination Plan is the best strategy to build awareness of a project results and maximize its commercial exploitation potential. For that reason the partner’s participation in this plan is critical to ensure the proper development of any dissemination strategy. The first step is identifying the target audience for the project and defining the groups of interest between these audiences. In the case of the ARGOS project the first group of interest are the CI Operators around Europe and the National centres of CI Protection. The second and third group of interest are the authorities and the group formed by researchers, academics, security experts…. Once the groups of interest are clear, the next step will be the definition of the ARGOS’ messages to spread. These messages must be adjusted to the type of target and the project phase. It is also important to select the correct communication channel for each message that is intended to disseminate and the target audience. From the communication channels to the messages to spread, it has been all carefully studied and selected for the ARGOS Project to ensure that the goals identified during the dissemination plan analysis are met by the dissemination plan execution. Once the initial list of activities is defined, the feedback and evaluation process will ensure that the activities are reviewed to guarantee its efficiency and usefulness. For that purpose a list of specific KPIs has been conformed for each type of activity. These indicators will be periodically revised to ensure that the level of performance expected is met. The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 39 . ANNEXES ANNEX I: ARGOS LOGO The creative rationale behind the name was a mythological creature – ARGOS – with 100 eyes; that signifies “surveillance” and represents the multimodal network of sensors (each of the eyes) that the project will produce. Therefore, we decided to make a solid and compact (conveying the idea of security) “O” resembling one eye. The red colour is associated with a warning or an alert, quite in line with the project objective of anticipating threats, and the shade around the O represents the extended security perimeter to which ARGOS aims. The grey, metal-like typo brings to mind a stylish technological sense. Colours to use during the project: C: 0; M: 0; Y: 0; K: 40 R: 179; G: 179; B: 179 C: 0; M: 0; Y: 0; K: 70 R: 114; G: 114; B: 114 C: 0; M: 100; Y: 100; K: 0 R: 204; G: 51; B: 0 The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 40 ANNEX II: ARGOS FOLDER DESIGN As a first dissemination material, used during the Athens Workshop, a folder with the logo and colours of the project was made: The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 41 ANNEX III: ARGOS POSTER DESIGN The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 42 ANNEX IV: ARGOS BROCHURE DESIGN The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 43 . REFERENCES Reference to external sources of information The research leading to these results has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 44 COORDINATOR everis Spain SL PARTNERS Mira Telecom S.R.L. Aratos Technologies S.A. INFITHEON Technologies Centre For Security Studies (KEMEA) HI-iberia Ingeniería y Proyectos SL Research And Education Laboratory In Information Technologies VTT Technical Research Centre of Finland Thales Services SAS Charles University in Prague Athena GS3 Security Implementations Ltd National Centre for Scientific Research Demokritos Port Authority of Gijon The research leading to these results has received funding from the The European Union Seventh Framework Programme research leading to these results has received funding (FP7/2007-2013) under the grant nº 313217 Programme from the European Unionagreement Seventh Framework (FP7/2007-2013) under the grant agreement nº 313217 PAGE. 45