Human resource management - chapter 20
Quiz questions (answers can be found at the bottom of the page)
1 Ulrich and Brockbank (2005) have identified 5 main roles that HRM carry out. They are:
a) Employee advocate, human capital developer, functional expert, HR leader and
strategic partner
b) Employee recruiter, human resource developer, legal expert, HR leader and
value creator
c) Internal consultant, employee developer, functional expert, external consultant
and strategic partner
d) Internal consultant, employee relations expert, legal expert, external consultant
and stakeholder partner
2 On average, the ratio of HR staff to employees in European organisations is:
a) 0.5 HR people per 100 employees
b) 1.0 HR people per 100 employees
c) 1.5 HR people per 100 employees
d) 2.0 HR people per 100 employees
3 Who said "If HRM is to be taken seriously, personnel managers must give it away [to line
managers]"
a) David Ulrich
b) David Guest
c) David Lewis
d) David Norton
4 Which of the following statements is incorrect? HR has difficulties when assigning HR
roles to Line Managers because:
a) Line managers feel they have enough to do already
b) Line managers often don't get enough training in HRM
c) Line managers are focused on their department and often don't see the bigger
picture
d) Line managers may be seen as an alternative to outsourcing HRM
5 Which of the following is an argument for outsourcing HR?
a) Developing and using e-HR can be an alternative outsourcing
b) HR departments can be freed from boring low-value-added transactional work
c) Economies of scale can sometimes apply to outsourcing
d) Outsourcers usually have standard packages for all their clients in the same
sector
6 Which of the following are good reasons for using consultants?
a) Consultants can help permanent staff cope with their workload
b) Using consultants gives the impression that issues are being taken seriously
c) As consultants are temporary any ill feeling towards them disappears when they
leave
d) Consultants are the only people who can take a strategic perspective
e) Consultants are better at managing change in organisations
f) The consultants can be blamed if things don't work out
g) Consultants may have expertise that permanent members of staff lack
Quiz answers
1.a. 2.consultants give the impression that issues are being taken seriously, as
consultants are temporary any ill feeling towards them disappears when they leave, the
consultants can be blamed if things don’t work out, consultants may have expertise that
permanent staff lack. 3.c. 4.b. 5.d. 6.b.