CCS Standard Charges Table (Revision 01.01.2016)
Please note: All items and charges are subject to change without notice
Code
VIT000
Std Task
Internet
VIT001
$148 Configuration of ADSL Internet Connection using ISP modem
VIT002
$185 Configuration of NBN & VOIP Connections
VIT003
$185 E-mail Issue - Resolve - Individual User (Server related)
VIT004
$74 E-mail Issue - Resolve - Individual User (Client related)
VIT005
$74 E-mail Settings - Configure Client on One Computer
VIT006
$74 Email - Create New Account
VIT007
$148 Internet Connection Sharing - Configuration
VIT008
$74 Internet Diagnostics
VIT009
$222 Internet Diagnostics - ADSL/Broadband
VIT010
$148 Internet Diagnostics
VIT011
$74 New Internet Connection - Configuration
VIT012
$148 Domain Setup / Transfer
VIT013
$74 Internet Monitoring Service (1 Day)
VIT014
$74 DNS Configuration
VIT015
$148 Configure VOIP Account & Handset
VIT016
$11 DYNDNS Yearly Fee
VIT017
$222 Port PSTN Line to Voip
VIT018
$148 Copy PST Files
VDH000
Desktop Hardware
VDH001
$74 Maintainence - Physically Clean Inside of Computer
VDH002
$74 Hardware Item - (VideoCard, HDD, etc.) - Diagnostics (Inc. Minor Repair)
VDH003
$111 Hardware Item - Driver Installation
VDH005
$74 DVD Writer/CD Writer - Installation
VDH006
$74 Floppy Disk Drive - Installation
VDH007
$74 Hard Disk Drive - Installation - (No Software Installation)
VDH008
$74 Video or Sound Card - Installation
VDH010
$74 Network Card - Installation / Configuration
VDH011
$296 Workstation Case - Replacement
VDH012
$74 Workstation Case / Power Supply Fan (One Only) - Replacement
VDH013
$296 Workstation Motherboard - Replacement
VDH014
$74 Workstation Power Supply - Replacement
VDH015
$74 CPU - Single - One Workstation - Replacement / Repaste
VDH016
$37 RAM - Installation (If RAM Purchased at CCS)
VDH017
$185 TV Tuner Card - Installation and Configuration
VMS000
Miscellaneous
VMS001
$37 Workshop Service charge (Clean, Reseat components, etc)
VMS002
$37 Cursory Inspection
VMS003
$148 Bluetooth Device - Pairing
VMS004
$74 Blackberry Handheld - Activation
VMS006
$74 Computer to CD - Copy Files (One CD Only)
VMS007
$148 Computer to DVD - Copy Files (One DVD Only)
VMS009
$74 Hard Disk Drive - Format
VMS010
$148 Hard Disk Drive - General Clean Up
VMS011
$444 Mobile Device - Configure Remote Syncing (each)
VMS012
$74 Modem (Internal or External) - Configuration
VMS014
$74 Peripheral Items - Diagnostics (per Item)
VMS015
$37 Removable Media to CD - Copy Files
VMS016
$222 Report / Quote for Insurance Company
VMS017
$37 Restore File From Floppy Disk
VMS019
$148 Touch Screen Monitor - Configuration
VMS020
$37 Consultation Charge (Under 10 minutes)
VMS021
$222 UPS - Installation
VMS022
$444 Initial iPhone & Server Configuration
VMS023
$148 Subsequent iPhone & Server Configuration
VMESSRECORD $74 Message Record/Activate/Deactivate
VMS024
$37 Burn-in Testing for Fault Diagnosis
VMS025
$74 Power Analysis Report
VNK000
Network
VNK001
$296 Networking - Configure on One Computer
VNK002
VNK003
VNK004
VNK005
VNK006
VNK007
VNK008
VNK009
VNK010
VNK011
VNK012
$444
$222
$148
$148
$111
$148
$37
$74
$74
$37
$74
Remote Access to Existing Network - Configure (One Computer)
Router - Configuration for Standard Operations
Wireless Access Point - Configuration
Wireless NIC - Installation and Configuration
Network Attached Storage Configuration & Installation
Network Connectivity Diagnostic
Map Network Drive on Workstation
Wireless Access Point - Change Settings
Network Diagnostic
Repair IP Conflict
Network Switch - Installation
$148
$148
$148
$74
$222
$148
$148
$148
$296
$74
$37
$37
$148
$74
$148
Faxing Problems
Print Server - Configuration
Printer - Cleaning
Printer - Installation (per Workstation)
Printer (Network) - Installation
Printer Paper Jams - Removal
Printer Service - General Service and Cleaning
Printer Software - Reinstallation
Scanner - Installation (Network Scanner)
Scanner - Installation (Std Scanner Connected to Workstation)
Toner / Ink Cartridge - Replace and Test (Toner / Ink not Included)
Printer Diagnostic
Printer Diagnostic
Printer Diagnostic
Printer Repair
$148
$296
$74
$148
$592
$74
$111
$296
$222
$296
$74
$74
$111
$37
$37
$74
Repair of Fault - Minor (eg. Anti-Virus, Acrobat, etc.)
Repair of Fault - Standard (eg. Office, MYOB, etc.)
Installation - Minor (eg. Anti-Virus, Acrobat, etc.) - (Each)
Installation - Standard (eg. Office, MYOB, etc.) - (Each)
Installation - Specific LOB (eg. Sol 6, AO, etc.) - (Each)
Update - Minor (eg. Anti-Virus, Acrobat, etc.)
Update - Standard (Office, etc.)
Update - Specific LOB (Sol 6, AO, etc.)
Spyware / Virus - Removal
Spyware / Virus / Browser Hijack Software Removal
Maintenance - Clean startup Software
Application - Diagnostic
Application - Add User
Verify Antivirus System Operating Correctly
Installation - CCS Managed Anti-Virus
Remove Non-Threatening Malware
VPR000
VPR002
VPR004
VPR005
VPR006
VPR007
VPR008
VPR009
VPR010
VPR011
VPR012
VPR013
VPR014
VPR015
VPR016
VPRREP
Printer / Fax / Scanner
VSE000
VSE001
VSE002
VSE003
VSE004
VSE005
VSE006
VSE007
VSE008
VSE009
VSE010
VSE011
VSE012
VSE013
VSE014
VSE015
VSE016
Software
VSR000
VSR001
VSR002
VSR003
VSR004
VSR005
VSR006
VSR007
VSR008
VSR009
VSR010
VSR011
VSR012
VSR013
VSR014
VSR015
VSR016
VSR017
VSR018
Server
$296
$111
$37
$4,144
$185
$222
$74
$74
$74
$37
$37
$74
$148
$74
$111
$148
$111
$148
Corporate Anti-Virus - per Server - Installation and Configuration
New User - Create on Network Ready for Logon
New Users - Subsequent - Create (At Same Time as First New User)
Server Re-install After Hardware Failure (1 site - original CCS install)
Windows - Update on One Server
Windows 2003 Server Service Pack - Installation or Uninstallation
Change User Password (Up to 5 Users)
Change User Details (Up to 5 Users)
WYSE Terminal - Configuration
Remote Desktop Client - Configuration
VPN Client - Configuration
Configure Remote Workstation
Server Maintenance - Minor
Analyse Agent Report/Event Logs
Dual Screen WYSE Terminal - Configuration
Install Hardware Component - Server
VPN Server - Configuration
Configure SSL Certificate
VSR019
VSR020
VSR021
VSR022
VSR023
$296
$148
$222
$74
$296
Annual Server Maintenance
Server Diagnostic
Server Hard Drive Defragmentation
SQL Server Backup
Load Microsoft Hyper-V Server
$111
$37
$74
$37
$74
$148
$37
$74
$222
$37
$74
New User - Create on Network ready for logon
New User - Line of Business Application
Configure Email in Existing Profile for New User
Reset User's locked Session or Program
Email Problems - Individual User (Exchange) - Resolve
Repair Corrupt User Profile
Adjust Email Server Spam Settings
Remove/Disable User
Email Problems - All Users (Exchange) - Resolve
Redirection Hosted Email
Redirection Exchange Server Email
$222
$296
$74
$296
$518
$74
$296
$592
Notebook HDD to CD - Copy Data (one CD only)
Notebook HDD to DVD - Copy Data (one DVD only)
Notebook Keyboard - Replacement
Notebook LCD - Replacement
Notebook Motherboard - Replacement
Notebook Optical Drive (DVD/CD) - Replacement
Manufacturer Restore and Std Applications (Notebook)
Reinstall OS and All Std Applications (Notebook)
VTS000
VTS001
VTS002
VTS003
VTS004
VTS005
VTS006
VTS007
VTS008
VTS009
VTS010
VTS011
Term Server / Exchange Server Systems
VNB000
VNB001
VNB002
VNB003
VNB004
VNB005
VNB006
VNB007
VNB008
Notebook
VDR000
VDR001
VDR002
VDR003
VDR004
VDR005
VDR006
VDR007
VDR008
VDR009
VDR010
VDR011
VDR012
VDR013
VDR014
VDR015
VDR016
VDR017
VDR018
VDR019
VDR020
VDR021
Disaster Recovery
$592
$222
$148
$74
$74
$74
$296
$444
$444
$222
$148
$148
$296
$296
$444
$296
$444
$37
$148
$296
$444
ShadowProtect Server Installation & Configuration
ShadowProtect Server Maintenance
ShadowProtect Desktop Installation & Configuration
Shadow Protect Desktop Maintenance
Shadow Protect Image Manager Configuration
ShadowProtect - Take Image of System
ShadowProtect - Rebuild Desktop from Image
ShadowProtect - Rebuild Server from Image
Quarterly Rebuild of Shadow Protect Images
Hard Disk Drive to CD - Copy Data (one CD Only)
Hard Disk to Hard Disk Copy (Clone) Without Modification
ShadowProtect - Recover Single File
ShadowProtect - Recover Directory
ShadowProtect - Monthly Rebuild of Desktop from Image
ShadowProtect - Monthly Rebuild of Server from Image
ShadowProtect - Quarterly Rebuild of Desktop from Image
ShadowProtect - Quarterly Rebuild of Server from Image
Verify Backup System is Operating
Offsite Sync Installation & Configuration
Recover Outlook PST File
Offsite - QNAP R Sync Installation & Configuration
$148
$74
$148
$74
$148
$111
$222
$333
$370
$592
$111
$148
$111
$296
Configuration of new PC
Corporate Anti-Virus - per Workstation - Installation and Configuration
PC to PC - Direct Data Copy
VNC or Other Remote Program - Configure on One Computer
Video / Sound Drivers - Installation and Configuration
Windows - System Restore
Repair Installation of Operating System
Upgrade over Existing Operating System
Windows Operating System - Installation
Reinstallation - OS and All Std Applications (Desktop PC)
Windows - Update on One Workstation
Windows Service Pack - Installation or Uninstallation
Diagnostics Report - Quote Only - PC Will Not Turn On
Windows Will Not Boot - Diagnostics
VWS000
VWS001
VWS002
VWS003
VWS004
VWS005
VWS008
VWS009
VWS011
VWS012
VWS013
VWS014
VWS015
VWS016
VWS017
Workstation / Desktop
VWS018
VWS019
VWS020
VWS021
VWS022
$370
$296
$74
$74
$148
VPH000
VPH001
VPH002
VPH003
VPH004
VPH005
VPH006
VPH007
VPH008
VPH009
VPH010
VPH011
VPH012
Windows 95/98/ME Will Not Boot - Diagnostics
Workstation (One) - Diagnostics Report - Includes Written Report
Relocate Workstation
Install LCD Monitor
General Maintenance of Workstation
Phones
$74
$74
$111
$74
$74
$37
$74
$666
Configure IP Phone For Existing System
Phone System Diagnostic
Phone Repair
Update Public Holidays - Phone System Message
Message Record/Activate/Deactivate
Phone System Maintenance - Minor
Phone System Maintenance - Standard
Wiring Installation - 1 Day
Rental Phone System
$37 Phone System Consult
$148 Configure Analogue Adapter for Faxing/Eftpos
$74 Configure VOIP Trunk in PBX
Std
$148
$207
$1.65
N/A
N/A
$74
$296
Other General Items
Standard Hourly rate for additional work outside SLA items
Rate for overtime work when item not covered (+40%)
Per km round trip additional chg (without travel ins.)
Rate charged for overtime when item covered
Discount for standard labour charge items
Call out fee (plus per km travelling fee)
Priority Call out fee (plus per km travelling fee)