Service Satisfaction Survey
Please provide us with your
preferred email address: Pat Sample
123 Any Street
Anytown, AN
43615-6780
!436156780458!
If you have any corrections to your name or address, please call our Customer
Communications Centre: 1-800-263-3777 or email us through our web site: www.gmcanada.com
PRIVACY:
At General Motors of Canada Limited (“GM Canada”), we respect
your privacy and value our relationship with you. Your personal information will be
protected, will never be sold, and will be used only by GM Canada, our affiliates,
dealers/retailers, and service suppliers (only to provide services). Our goal is to
enhance your product and service experience with us. By submitting this personal
information to us, you are consenting to its use and disclosure for the following
purposes:
Dear Pat Sample:
Our records indicate that you had your <2009 Silverado serviced
at Hometown Motors on September 1, 2009>. Our goal is for you
to be completely satisfied. Please take a few minutes to complete
both sides of this questionnaire about our dealership’s personnel
and services. If you prefer, you can respond to this survey online
by going to www.gmdealershipsurvey.com/ca/en and entering your
personal User ID: xxxxx and Password: xxxxxxxx. If you choose
to respond online, please do not return this survey by mail. Your
timely response is very important to us and will be used to direct
our continued efforts toward meeting the highest expectations of our
customers.
Meeting safety, security, legal and regulatory requirements
Providing you with general marketing, product, service and business
partner information and offers
Conducting market analysis
Maintaining the accuracy of our records to respond to your inquiries and
provide you with warranty or other customer service communications,
and otherwise manage our relationship with you
Thank you for having your vehicle serviced at Hometown Motors.
Satisfying other reasonable, legitimate business interests (such as
collecting outstanding debts)
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08
Sincerely,
If you do not wish to receive notice of special offers or other marketing
information, or if you would like to receive only certain types of communications
from us, please let us know. Please contact us at 1-800-GM-DRIVE (1-800-4637483) or through our Web site at www.gmcanada.com.
John R. Bailey
General Director - Service and Parts Operations
Instructions
Please use a dark pen or pencil (preferably black) when filling out this survey.
Please check this box if you no longer own/lease this 2005 Impala, and return the questionnaire.
** PLEASE HAVE THE PERSON WHO TOOK THIS VEHICLE IN FOR SERVICE ON SEPTEMBER 1, 2006, COMPLETE THIS SURVEY. **
About Your Dealership’s Service Department
Completely
Very
Satisfied Satisfied Satisfied
SA
1. How satisfied were you with the convenience of the Service
Department’s hours?................................................................................... Yes
No
2. Were services available to you on both an appointment and
non-appointment basis?.............................................................................. Does Not
Apply/Not
Required
Somewhat
Satisfied
Not At All
Satisfied
Don’t
Know
3. When arriving for service, were you greeted promptly?.............................. Completely
Very
Somewhat
Satisfied Satisfied
Satisfied Satisfied
4. How satisfied were you that all dealership personnel treated
you in a courteous, fair, and professional manner?.................................... Not At All
Satisfied
About Your Service Consultant/Advisor
Completely
Very
Somewhat
Satisfied Satisfied
Satisfied Satisfied
5. How satisfied were you that your Service Consultant took
enough time to thoroughly understand your service request?..................... Yes
No
Does Not
Apply/Not
Required
Not At All
Satisfied
Don’t
Know
6. Were you offered transportation options?.................................................... Completely
Very
Somewhat Not At All
Satisfied Satisfied
Satisfied Satisfied
Satisfied
7. How satisfied were you that you were kept informed about
the status of your service request?............................................................. Yes
No
Does Not
Apply/Not
Required
No Time
Promised
8. Was your vehicle ready by the original time promised?.............................. 99999999999999999 99999
21336000274 99999999999
Please complete other side
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2311
CSI
020690
About Your Service Consultant/Advisor (continued)
Completely
Very
Satisfied
Satisfied Satisfied
9. How satisfied were you with the explanation you were
given of all services performed?................................................................. Somewhat
Satisfied
Not At All
Satisfied
10. Overall, how satisfied were you with your Service
Consultant?............................................................................................... About Service Delivery
11. When you picked your vehicle up, how satisfied were you with:
Completely
Very
Satisfied
Satisfied Satisfied
Somewhat
Satisfied
Not At All
Satisfied
The time it took to complete the transaction?........................................ The ease of getting your vehicle?.......................................................... The condition in which it was returned?................................................ 12. Were ALL of your service concerns corrected on this service visit?........... No
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Yes
IF NO, why not? (check all that apply)
Condition explained - repair not necessary
Work performed did not correct the problem
Service Department could not duplicate problem
Service Department was too busy
Parts not available
I declined repair
Other (please specify) Don’t know
Completely
Very
Satisfied Satisfied Satisfied
Somewhat Not At All
Satisfied
Satisfied
13. How satisfied are you that your vehicle was fixed right
on this service visit?.................................................................................... Yes
14. Were you given a copy of the completed repair order/invoice?.................. SA
15. Were you contacted shortly after this service visit to determine
your satisfaction with the dealership’s service?.......................................... No
Yes
No
Don’t Know/
Not Sure
Summing Up Your Experience
Completely
Very
Satisfied Satisfied Satisfied
16. Based on this service visit, overall, how satisfied are you
with Hometown Motors?........................................................................... Somewhat
Satisfied
Not At All
Satisfied
Probably
Not
Definitely
Not
Definitely
Would
Probably
Would
Might/
Might Not
17. Would you recommend this dealership for service?............................. Completely
Very
Satisfied
Satisfied Satisfied
18. Overall, how satisfied are you
with your 2005 Impala?............................................................................. 19. Are you…
20. Your age…
Male
Female
Under 25
25 - 34
Somewhat Not At All
Satisfied
Satisfied
35 - 44
45 - 54
55 - 64
Yes
21. May we include your name when providing this survey information to your dealership?
65 or older
No
22. Do you have any other comments/recommendations about Hometown Motors?
If you have an issue with your vehicle or a concern requiring immediate attention, we
encourage you to first contact your dealer. If further assistance is required, please call the
GM of Canada Customer Communications Center:
1-800-263-3777; or e-mail us through our web site: www.gmcanada.com
Thank You!!
Your opinions will help us serve you better.
Please return this questionnaire in the self-addressed, postage-paid envelope to:
GENERAL MOTORS OF CANADA, PO Box 712 STN A, Windsor ON N9A 6N4
99999999999999999 99999
21336000274
999999
2312