Strength of EMC Worldwide
Operations
• Working with over 50,000 people in over 100 countries
Direct Link to EMC Product
Engineering
• Unparalleled expertise and access to EMC product technologies and new innovations
Global Best Practices and
Methodology
• Years of experience and proven methodologies
Full-Service Capabilities and
Proven Solutions
• Complete spectrum of services successfully serving thousands of enterprise customers around the globe
Empowerment for Self-Sufficiency
• Knowledge transfer to empower your internal team for independent long-term success
• Online communities, education and "IIG Genius" access for ongoing empowerment
SERVICE OVERVIEW
Your information is business critical. Leveraging increasingly vast, complex and dispersed data to your business advantage can be a daunting task. The challenge is magnified by the pressures of regulations, users self-provisioning new tools for creating and sharing information, and ever evolving business requirements. We can help you navigate and shape your information landscape to serve your business vision.
EMC Information Intelligence Group (IIG) Services provides a blend of industry experience with deep expertise on IIG technologies. With years of experience assisting customers with solutions in Life Sciences, Energy & Engineering, Healthcare, Financial
Services, Public Sector and more, IIG Services is uniquely able to provide critical guidance from strategy through optimization of your solution. Our holistic approach tightly integrates consulting, education, support and partner services to meet your business goals. We are EMC. We leverage the breadth of our internal relationships, deep product knowledge and external partnerships to ensure your success. We’ve helped thousands of customers, including over half of the Fortune 500, realize rapid and lasting results.
• Reach your information goals with a clear and actionable roadmap
• Optimize your people, business processes, and IT environment with solutions that fit your specific business need
• Accelerate time to usage, adoption, and value
• Reduce risk during and after deployment
• Enhance self-sufficiency
• Improve information flow and productivity
• Maximize ROI for your solutions
• Achieve business agility
As the largest information-based services organization in the world, IIG Services has helped companies in almost every industry and country. We leverage our global experience to provide personalized local service to each and every customer. That’s why our customers trust our expertise and rely on our results for all of their information service needs.

Consulting Services:
• Accelerate time-to-value
• Lower risks and costs
• Increase business agility
Education Services:
• Speed return on investment
• Enhance self-sufficiency
• Accelerate adoption
Support Services:
• Accelerate problem resolution
• Prevent potential issues
• Maximize the value of investment
To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative, email us at
ContactIIGServices@emc.com —or visit us at www.EMC.com
. www.EMC.com
Consulting Services span the breadth of information solutions, products and technologies and enhance every stage of a project lifecycle. Our expertise combines proven standards and methodology with best practice and reusable IP to deliver the right solution at the right time for the right results.
Customers say:
"EMC Documentum xCP is a powerful solution for helping us to transform our business. EMC's Services organisation partnered with our team from the business analysis phase, solution design, development, go-live, training and support to deliver the variety of projects on time," Olgay Tas, IT director, TTNET
Accelerate adoption to realize return on investment. Education Services are built with the deepest product knowledge and educational expertise. We offer flexible, rolebased learning paths that let each individual learn when, where, and how they will be most successful. Our EMC Proven Professional certifications will get you on the path to independence.
Studies with trained customers show:
• Optimized effectiveness and productivity
• Increased independence
• Reduced reliance on support
More product features and functions leveraged
Support Services offer highly proactive and personalized support for business critical deployments, and affordable options for peace of mind with every system. Our unique blend of people, process, technology, and partnerships are always responsive to your needs and priorities.
Industry experts say:
EMC Corporation named winner of the Fall 2012 Technology Services Industry
Association (TSIA) STAR Awards for Innovation in Enabling Customer Success and
Innovation in Product Supportability.
EMC 2 , EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the
United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2013 EMC Corporation. All rights reserved. Published in the USA.
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EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.