Para Book

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Executive Summary

Client

:

JCPenney

Target audience:

Females age 25-34

Challenge

:

Develop a $100 million proposal for a national, fullyintegrated marketing campaign to run February 2012 to

February 2013, designed to increase market share among females 25-34 years old.

With this campaign PARA will not only increase shopping frequency and grow share of wallet among current female customers ages 25-34, but will compel women to choose JCPenney for every first impression.

Through PARA’s research, critical analysis and understanding of the company, market, target audience and media, PARA has created a fully-integrated marketing campaign that will guarantee new female

JCPenney shoppers age 25-34 as well as re-create loyalty among female shoppers 24-35. PARA exhausted all of the resources available to discover such reasoning’s of why women shop, what they are looking for, who they are, where they are in the market place and social media and what will drive them to JCPenney. The creative attempts were developed from thorough research and understanding of the ever changing, fast-paced, mobile lives of these women and will appeal to the target audience.

Table of Contents

6

The SWOT Analysis

Strengths, Weaknesses, Opportunities, & Threats of JCPenney

6

Strengths & Weaknesses

7

Opportunities & Threats

8

The Problem

The problem PARA will be solving with this Advertising Campaign

9

The Primary Research

Summary & Graphical depiction of the findings of our primary research

10

The Target Market

Explanation of who JCPenney’s Target Market really is and some personalities representing that market

12

The Strategy

The plan that Para has to address JCPenney’s Problem

13

The Store Remodel

Depiction of a more fluid and customer friendly store layout and design

14

The Partnership

The Execution of the research gathered throughout the course of the campaign planning

15

The Creative Elements

The Execution of the research gathered throughout the course of the campaign planning

15

The Floor Graphic

16

TV Commercial

17

Meet Penney

18

Penney’s Picks

20

Penney Mobile App

21

Social Media

22

Penney Kiosk

24

Media Planning

How we plan to put these creative elements in place to be the most effective

25

Media Planning Description

26

The Bibliography

The places that we got the secondary research that was used to support our campaign

Strengths

Characteristics of JCPenney that gives it an advantage over its major competitors in its market

Strong established store network with currently

1,093 stores among the

United States and

Puerto Rico

Primarily in malls and large traffic shopping areas, these storefronts have been able to attract a large customer base .

JCPenney services a total of

31.3

million customers each year

A variety of consumer goods including apparel, accessories and home fashions are offered

Customers are very aware of the company Lower price point, quality products

Competitive advantage as a company : in-house design and sourcing teams, 4 state-of-the-art distribution centers supporting jcp.com, improving digital platform to meet changing customer needs, first-rate planning and allocation systems, & financial flexibility.

Brands are also exclusive to JCPenney stores such as Sephora,

ALLEN B., Bisou Bisou, Liz Claiborne, Cindy Crawford, Mango and entertainment sponsorship with Rascal Flatts

500

2000

1500

1000

1002

JCPenney Revenue (2005 - 2010)

1444

1792

1876

Characteristics of JCPenney that may give it a slight disadvantage over its major competitors in its market

Weaknesses

The United States economic downturn of

2008 greatly affected the financial performance of JCPenney

Drastically reduced staffing and in an attempt to still provide service to customers, the company has had to greatly increase the amount of products and displays on its sales floor.

1135

663 Cluttered layout of store is not very user friendly

Recent poor investments and overspending despite declining sales revenue

0

2005 2006 2007 2008 2009

Total Revenue (in millions)

2010

Opportunities

JCPenney’s external chances to make greater sales and profits within its current market.

Percent of consumer purchasing privately labeled products has risen

14% over the course of the past fifteen years

Exclusive social networking and company/customer relations through direct custom marketing and web interactions

$156 Billion

Projected online retail sales in late 2010 according to a report by Forrester

Increase in Internet shopping, easier/cheaper to buy and sell clothes

Continuing to define their relationship with their consumers

Use of their name recognition as a re-branding plus

Characteristics of JCPenney that may give it a slight disadvantage over its major competitors in its market

Competition has greatly increased between JCPenney and its competitors: Kohl’s Corporation, and Macy’s Incorporated.

Weaknesses

United States economic downturn, consumer spending also drastically declined

Because JCPenney’s wide variety of products, it faces stiff competition from a large variety of companies & must target more specific demographics

Lack of establishment as a suitable company in terms of technologically advances lifestyles and ever changing lifestyles of consumers and brand momentum.

Lack of consumer confidence in brand value, style and quality.

Problem

What exactly is the issue that JCPenney faces and how will JCPenney overcome this obstacle?

“JCPenney must become more approachable, fun and forward thinking in the overall environment in which it is placed”

JCPenney is a company that has had a constant presence in the consumer marketplace as one of the first department stores. JCPenney has established a name, identity and relationship with consumers for over

100 years.

JCPenney must generate awareness, loyalty and sales among woman ages 25-34 and brand themselves in a way that will retain their business and loyalty.

JCPenney must also increase the shopping frequency and grow the share-of-wallet among current female consumers within the proposed age demographic.

Through the use of advertising and successful brand cognition among female consumers, JCPenney must appeal to these individuals in every aspect of their lives, including but not limited to family dynamics, jobs, and education lifestyles.

Primary Research

Our Primary Research was conducted using a mixture of man-on-thestreet interviews, Survey Monkey Surveys, and Facebook questionnaires.

Between all of our gathering tools, we collected

104 respondents within our target market of

25-34 year old women

We utilized the responses that we got from these 104 women to not only get a better idea of our target market, but also to get a better of idea of what was important to JCPenney’s target market when they went shopping.

Where do you live?

from our questionnaires & SurveyMonkey Survey

5%

14%

2%

29%

Homeowner

Apartment

How are important are the following items when you shop?

gathered from our SurveyMonkey Survey

Rent a Home

Condo

Quality of Products

Price

Location of Store

Variety of Brands

Store Layout

Exclusive Brands

4.17

4.08

3.42

3.08

2.58

2.50

1.25

2.50

3.75

Average Rating (on a scale from 1 -5 with 5 being very important)

50% Live with Relatives

0 5.00

How would you describe your style?

from our questionnaires & SurveyMonkey Survey

How would you describe what type of Shopper you are?

gathered from our SurveyMonkey Survey

58% Practical Purchase with Wild Splurges

Impulsive 25%

Practical & Loyal

Socially Trendy

Adventurous

Extremely Influential

0%

0%

2%

2%

13%

15% 30% 45%

Percent of woman that thought this described their shopping habits

What are your favorite types of hobbies? gathered from our SurveyMonkey Survey

Exercise

Cooking

Music

Beach

TV

Other

0%

2%

2%

2%

5%

19%

20% 40% 60%

Percent of woman that have this activity as a hobby

72%

60%

80%

21%

40%

15%

23%

Sexy

Fashion Forward

Individualist

Brand Reputation

Popularity of Stores among our Target Market gathered from our SurveyMonkey Survey

Less Popular

Macy’s TJ Maxx t

Target

Most Popular

Express Ann Taylor

Target Market

Through secondary and primary research PARA developed five specific personalities to represent JCPenney’s demographic of women ranging in age from

24 to 35.

According to research in communication

92% of women pass along deals they find to others. The average woman has approx.

170

OUR PERSONALITIES

PARA developed personalities through a variety of different methods. The first method used was secondary research.

The secondary researched allowed PARA to “get smart” about our demographic and learn all the right questions to ask consumers during the primary research methods.

Primary research was by used by surveying women:

Facebook

Survey Monkey

Man-on-the-Street

Secondary Research

} 112 total people interviewed

1 contacts on her email list

Lisa

With these astonishing numbers, PARA’s plan is to give women what they are looking for.

The campaign is developed engaging, making

JCPenney the store that women talk about and share the great deals that they find at JCPenney.

Generation Y

24 years old

African American

Enjoys shopping online

22% of women shop online

Works part time

Very Motivated

Graduate Student

About .5% of the women that we interviewed are grad students

Loves reading & Social Media

3 out of 4 women are users of social media,

2

Maria

Generation X

Engaged

Shops online

22% of women shop online

28 years old

Sexy and Fashion forward

Likes to cook

20% of the women loved to cook

Enjoys exercising

75% of the women interviewed like to exercise

Hispanic

There are about 15 million hispanic women living in the United State as of 2008

Practical purchases and wild splurges

60% of women claimed they are practical purchasers with the occasional wild splurge

Homeowner

50% of the women interviewed were homeowners

3

Generation X

26 years old

One Child, 2 years old

Homeowner

(lives in a gated community)

50% of women interviewed were homeowners

Jennie

Likes to exercise & play tennis

70% of the women interviewed like to exercise

Caucasian

Nurse

11% of the women interviewed are nurses

Social Trendy Shopper

This type of woman likes to know what’s in style with others. They take their time, peruse the aisles, collect numerous pieces of clothing and then, in many cases, buy more then they intended.

Enjoys spending time with her

Window Shopper

Melissa

Generation X

Teacher

Primary research showed that the majority of women surveyed were teachers

32 years old

Secondary research showed that 2.5 children is the average number of children in the American family

Asian American

Individual Style

Practical & Loyal Shopper

Half the mothers interviewed considered themselves to be practical and loyal shoppers

4

5

Generation Y

24 years old

Taylor

The typical female shops for 25,184 hours of her life, keeping the family fed and clothed.

women with no college degree enjoy watching these shows.

Trendy with Make-up

Makes an average of $520/wk.

women with no college degree on average make

$520 a week

Hairstylist

Active User of Social Media

3 in every 4 women are users of social media

Lives in an Apartment

Individualist & Fashion

Forward Style

Buys designer clothing brands

Born to a baby boomer; those who are a product of baby boomers are more likely to spend money on designers clothes because their parents are helping fund their shopping habits.

Strategy

JCPenney will build a relationship and enthusiastically position themselves in the lives of social, hybrid consumers by focusing on their active, versatile and evolving lifestyles.

facebook twitter

“for every first impression”

Through targeting consumers who are actively a part of the social, mobile and interactive, evolving market, JCPenney will provide a way for consumers to engage in their shopping experience. By designing a way for women to personalize their shopping style and demands, JCPenney will ensure that consumers can be as engaging as desired.

JCPenney will become more aesthetically appealing both in stores and in their creative advertisements to develop memorable connections between JCPenney and their consumer needs.

JCPenney will improve the store layout, making it more approachable, inviting and shopper-friendly to consumers.

Advertisements, Television and Web commercials will connect the integrated

“First Impressions” idea with the consumer’s shopping needs. JCPenney will introduce Penney as a personalized animation and will represent the consumer in an interactive way. Consumers can utilize Penney to help with their everyday consumer needs, as well as connect with her on Twitter, Facebook and her personal website for more consumer interaction.

JCPenney will also introduce a new Rewards Card that will be used to promote consumer buying and re-establish loyalty.

Store Remodel

The overall style of JCPenney needs a change. Shoppers are not overwhelmed by the presentation of the store, which they should be

“JCPenney is desperate for a complete store remodeling.”

Primary research reported that shoppers say the stores are cramped with small isles and crowded shelves, making shopping more of a hassle then a pleasurable experience.

A complete remodel will give the brand a fresh look to go along with the “First Impressions” campaign. This is JCPenney’s chance to rid themselves of any previous, negative impressions and start anew with an updated, upscale store layout. This fresh, new look will get customers once again excited about shopping at JCPenney. Customers will have a brand new impression of who JCPenney is, driving more regular business to the stores and providing an impressive first impression to new and veteran shoppers.

Overall Style

The overall style of JCPenney stores need a change. Shoppers are overwhelmed by the presentation of the store. The new layout of the stores will be upscale and classy. Furniture throughout the store will reflect this classy style and will have the

Impression of luxury antique. This overall style change will give the store a unique look which will make the shopper feel as though they have entered a luxury boutique, but without the outrageous prices. The overall color scheme will remain the same, but with some accents of silver to go along with their already signature red. Furniture throughout the store will also reflect this color scheme. Rest rooms will be remodeled with Floor & Lighting classic, upscale sinks and mirrors, giving the entire store a cohesive style. To go along with the upscale theme to the new stores, some changes will need to be made to the flooring and lighting in many locations.

The structure of the store will also reflect the overall style and upscale feel of the store. Dark wood and granite will replace locations with tile flooring and carpet. No tile or carpet will be featured in the store to insure a consistent and cohesive style throughout. Also, new light fixtures will replace old fluorescent lighting. This will help maintain the upscale look and also provide better lighting while shoppers are trying on clothing.

Wider Aisles

Wider aisles will be a staple of the renovation, giving shoppers with children an easier route throughout the store. Many sections of current

JCPenney stores are very crowded with no room for strollers or buggies. This will change and parents will finally be able to shop at ease with their children. This remodel will drive parents to willingly go to

JCPenney when they have their children with them, rather than waiting until they are without them.

Partnership

In order to gain market share and share of wallet among 25-34 year old females, JCPenney will partner with other companies & charities

JCPenney will partner with the Bravo network on the television show Project Runway where they will sponsor the winner of the show by giving them $100,000 to start their own line that will be featured in JCPenney stores. Throughout the season the JCPenney logo will be displayed as a sponsor. This will give JCPenney the chance to reach the target market as research has shown that this is what women are watching

JCPenney will also be sponsoring different women’s support/shelter houses such as the Hubbard House in Jacksonville, Florida. During February 2012 through February 2013, there will be drop boxes in stores where customers can bring their old clothes to the JCPenney drops and JCPenney will then donate the clothing to local women’s houses. For every box filled at JCPenney they will sponsor a family giving them clothes and necessary items for their home. This gives JCPenney the opportunity to give back to community and help support people in their particular communities. It also gives the community an easy way to get involved in the JCPenney family and a way for them to give back as well.

Creative Elements

The graphical execution of the Advertising Campaign, based upon all the research findings listed in the previous pages

Floor Graphics

Creates a wow factor and a spin on traditional print media

Grab attention because it is something new and different

Leave a lasting first impression.

A floor has been referred to as one of the most useful sources for advertising because consumers consistently by nature reorient themselves with their surrounding by looking down.

Located in all

1,106

stores nationwide and with

8

graphics per store. At

$50

per graphic there is an estimated cost of

$450,000

“The New Sale Floor”

Psychology of the floor in the retail space - Dr. Joseph S .King

JCPenney will focus on in-store traffic at the malls and shopping centers of their store locations. Placing these floor graphics will prime consumers and continue to increase brand awareness and recognition among shoppers. The floor graphics will include Penney, the JCPenney logo and the tag line. There will also be icons that display Facebook and Twitter.

TV Commercial: “For Every First Impression”

Storyboard:

Shot 1: Female frantically skips across scene as she is trying to get on her shoes

Music: “A Movie Script Ending” by

DeathCab for Cutie

Text: “LIFE IS FULL OF FIRSTS”

Shot 1: Same actress from Shot 1 is putting on makeup as she gets a phone call

Text: “FIRST DATE”

Shot 1: New actress is packing up her suitcase to prepare for a trip

Text: “FIRST TRIP”

Shot 1: A Couple pulls up in front of a house and signs some mortgage papers.

Text: “FIRST HOUSE”

Shot 1: Female Actress prepares to walk her dog as she kneels down and hugs it

Text: “OR EVEN JUST YOUR FIRST

HUG OF THE DAY””

Shot 1: Cuts to scene of couple entering new house.

Text: “EVERY FIRST IS AN

IMPRESSION AND FIRST

IMPRESSIONS START AT JCPENNEY”

Shot 1: Fades to black where text comes in slowly

Text: “ONE STORE. ONE STOP. A

LIFETIME OF IMPRESSIONS”

Shot 1: Previous text fades and

JCPenney logo comes in.

Text: “JCPENNEY. for every first impression”

Total Production Cost:

$15 million

Social Media & Multimedia: Penney

Who is Penney?

Meet Penney . Penney is created to be the official spokesperson and animated character of “every woman” for JCPenney. Penney was developed to help shoppers with all of their shopping needs in an interactive, easy-to-use, and convenient way. As a personal styling advisor, Penney will insure that the consumer is well informed and assisted with fashion, home décor and kitchen accessories. The idea behind Penney is that she will be used to bring JCPenney to life and combine interactions with consumer suggestions.

JCPenney will have a new partner.

Where will Penney be?

Consumers can find Penney on her personal website “Penney’sPicks.com.” This website will be the hub of all of her interactive shopping tips, advice and picks. Consumers can also follow Penney on Twitter to find out the latest “Pick of the Day” and learn more about her exclusive discounts and fashion tips. Penney is exclusively Internet, mobile and in stores. For more convenient shopping, consumers can use Penney directly on their mobile phones and download “Penney’s Picks” free after registration. Shoppers can also friend request Penney on Facebook or follow her on Twitter. In stores, Penney will assist shoppers at the “Penney Kiosk,” the interactive shopping-helper, for all in-store shopping needs.

JCPenney Interactive Website: “Penney’s Picks”

Description

The Penney Pick’s website is a new creation that will become the center of the social media campaign for JCPenney. The main focus will be

Penney and her assistance with creating great looking outfits for every first impression . It will also link to Penney’s Facebook and twitter feeds.

Penney Editor

This allow’s Customers to try out outfits on a rotatable mannequin as well as have Penney recommend “Outfits of the Day.” Beyond just clothing, the Penney editor also allows the customizing of room decor and kitchen decor.

Total Cost:

$2 million

Customize your character

To allow for a more realistic and customized experience, the Penney editor will allow shoppers to customize their mannequin by choosing both a hair color and skin tone.

Customize your clothing

The Penney editor’s main focus is to allow viewers to try on different pieces of clothing and to put together a full outfit. This menu also allows the viewer to choose the “Outfit of the day” option listed next to Penney on the left.

JCPenney Mobile Media: “Penney’s Picks App”

The Pennies Pick's mobile application will allow users all of the shopping features as the Pennies Picks website but will also allow users to scan items, build "Wish Lists" and post directly to Facebook.

Pennies Picks' mobile app will utilize barcode scan technology to allow shoppers to scan potential items and suggest alternatives to that item, as well as accessories such as shoes, jewelry, handbags, sheets, linen, matching appliances, or any other product associated with the scanned item.

The "Wish List" function will allow users to scan items and add them to their "Wish Lists" so that their friends and family can view their list and purchase items as gifts or presents. This will allow users to scan proper sizes and colors of items so that people who view their "Wish List" know exactly what items to purchase. These

"Wish Lists" will be accessible online to allow for easier purchasing and will send the user and the people associated with the list email messages when those particular items go on sale.

The Facebook function will allow users to scan items and post them directly to Facebook with a description.

Pennies Picks app users will be able to get friend's feedback and input on what they are purchasing at the exact point of sale. This will create buzz and allow friends to comment on the items such as "They have that at JCPenneies?!?" & "I want one too!! Pick me up one and I'll pay when you get back!"

The “Penney Picks” app is a way for our mobile customers to always keep in contact with

JCPenney

The App’s main screen will feature Penney and then enter the customer into the featured products page

Customers will also have the ability of checking prices of items as well as create virtual shopping carts, wish lists, and upload items to Facebook and Twitter

The App will be available for iOS, Android & RIM operating systems & will obviously be free.

The featured products page will not only show the complete outfit of the day, but also featured items according to type of clothing

As an easy way to boost sales of accessories, the barcode scanning function will aid customers in not only navigating the store to find accessories, but also get recommendations

Total Cost:

$450,000

JCPenney Social Media: “Penney’s Facebook & Twitter”

Facebook

With more than 500 million active users and the average user having 130 friends,

Facebook provides a great opportunity to gain a large increase in awareness of all that JCPenney has to offer 25-34 year old women.

Also, with 30 billion pieces of content shared on Facebook each month, PARA believes that by sharing deals and coupons via email and Facebook messages,

JCPenney will gain not only publicity but also increase in sales as a whole.

Twitter

Twitter is one of the fastest growing social networking medias on the internet today with a base of 106 million users and

300,000 users added every day.

The demographics of Twitter users also better represent the target market:

55% of Twitter users are female

45% of users are between the ages of 18-34

Total Cost:

$1,039,000

JCPenney Instore Media: “Penney Kiosk”

JCPenney has developed a new way to interact with customers in store to advise them on their prospective purchases.

In previous years only sales associates would suggest various items to guests to better suite their needs. Now the minds at JCPenney have created an interactive program, which uses the digital personality Penney, available in store with state of the art touch screen monitors, to enhance customers shopping experience by building their own personal style. After a customer selects various items that they may want to purchase, Penney will ask them for their email to create the customers own Penney account.

The Penney stations create an environment where customers can help themselves to select items to purchase in the store. At these stations,

Penney will not only offer additional on-sale purchase suggestions per the guest’s current selection but recommend more products that compliment them. Penney’s best choice selections/ opinions will be developed by a panel of expert interior designers, fashion and cosmetic stylists, and other respective experts that contribute to the selection of merchandise that JCPenney sales.

Now you can design your new home, create your new personal look, and find the best deals easier than ever.

When the account has been stored, the items that the customer buys or views that day will be emailed and stored on the web profile to be viewed later. The profile makes recalling merchandise later very easy for web purchasing or just simply to show your friends.

Total Cost:

$2,600,000

Media Planning

How we plan to implement our creative elements so they are the most successful as well as how much this campaign will cost

Develop Penney

The actual cost to develop a digital and interactive version of “Penney”

Floor Graphics

Graphics on display on the floors in and around the

1096 store nationwide.

Social Media

Cost to develop and maintain the Facebook & Twitter pages .

Interactive Website

Cost to develop and code the interactive Penney’s

Picks website and the Penney editor

Penney Touch Screen

Penney in-store kiosks to help women put together total outfits and therefore increasing accessory sales

Webisodes

Our television spot playing on internet feeds of popular television shows.

Production

Production costs of the television spots that will play on television and online.

Web Advertising

Online advertising including banner, display, and prerolls on popular websites

Television

Classic television advertising focusing on morning shows and prime time television

$250,000

$450,000

$1,039,000

$2,000,000

$2,600,000

$5,000,000

$15,000,000

$23,200,997

$52,000,000

$100,000,000

Media Planning Description

Description:

PARA will concentrate most of the budget on television, using the morning shows and the prime time to reach the target audience. Commercials will run on shows like the Morning Show, Greys Anatomy and Dancing with the Stars. Through research, these were the shows most viewed by the demographic. The internet was the second medium that PARA allocated most of the budget to. Banner displays, the most effective pre-rolls and webisodes advertising are the tools used for the internet. Overall, television and the internet are the main media that will be used to reach the target audience.

Television Advertising Breakdown

Morning show schedule February 2012-2013

Feb - March: $50,000/run x 12 runs = $0.6 million

April - June: $50,000/run x 24 runs = $1.2 million

July - Sept: $50,000/run x 24 runs = $1.2 million

Oct - Dec: $50,000/run x 72 runs = $3.6 million

Total = $6.6 million

Primetime show schedule February 2012-2013

Feb - March: $80,000/run x 72 runs = $5.76 million

April - June: $80,000/run x 144 runs = $11.5 million

July - Sept: $80,000/run x 144 runs = $11.5 million

Oct - Dec: $80,000/run x 210 runs = $16.8 million

Total = $45.6 million

Website Advertising Breakdown

Banner Ads:

Display Ads:

$930,000

$16 CPM x 30,000 Impressions =

$15 CPM x 30,000 Impressions =

$480,000

$450,000

Banner Ads:

Display Ads:

$930,000

$16 CPM x 30,000 Impressions =

$15 CPM x 30,000 Impressions =

$480,000

$450,000

Banner Ads:

Display Ads:

$11.6 million

$16 CPM x 241,677,056 Impressions =

$15 CPM x 25,775,526 Impressions =

$480,000

$450,000

Pre-rolls $45 CPM x 85,929,620 Impressions = $480,000

Banner Ads:

Display Ads:

$11.6 million

$16 CPM x 241,677,056 Impressions =

$15 CPM x 25,775,526 Impressions =

$480,000

$450,000

Pre-rolls $45 CPM x 85,929,620 Impressions = $480,000

Bibliography

The sources that were used during secondary research and provided

PARA with support for the advertising campaign and creative ideas.

"Annual Report." Macy's, Inc. Web. 13 Sept. 2010. <http://www.macysinc.com/>.

"The Carry on Spending Habits of Shopaholics." The Yorkshire Post 27 Aug. 2010. ProQuest International

Academic Research Library. Web. 14 Sept. 2010. <http://www.proquest.com>.

"Cost of Webisodes." Kiyong's Blog of Creative Pursuits. 6 Apr. 2009. Web. 2 Nov. 2010. <http://kiyong. wordpress.com/2009/04/06/cost-for-webisodes/>.

Crowley, Matthew. "Budget Review." Message to the author. 9 Nov. 2010. E-mail.

Cultra, Shane. "The Average Cost." Domain Shane. Web. 1 Nov. 2010. <http://domainshane.com/the-average- cost-of-a-30-second-spot-on-national-tv-104051-and-a-domain/>.

"Factbook." Www.kohlscorporation.com. Web. 23 Sept. 2010. <http://www.kohlscorporation.com/

InvestorRelations/pdfs/FactBook/FactBook.pdf>.

"Fee Schedule." United States Patent and Trademark Office. 15 Sept. 2009. Web. 1 Nov. 2010. <http://www. gov/web/offices/ac/qs/ope/fee2009september15.htm#tm>.

"The Find." TheFind - Shopped & Found. Web. 2 Nov. 2010. <http://www.thefind.com/query.php?query=what e+cost+of+promotional+posters%3F>.

Harris, Thomas. "How Banner Ads Work." HowStuffWorks - Learn How Everything Works! Web. 1 Nov.

<http://www.howstuffworks.com/banner-ad3.htm>.

JCPenney and Major Competitor's Income Statement. Rep. 2010. Print.

"JCPenney Brands." J.C. Penney Company, Inc. - Brands. Web. 14 Sept. 2010. <http://www.jcpenneybrands. com/>.

"JCPenney Company, Inc. - Finacial and Strategic Analysis Review." Business and Company Resource Center.

Gale, 2010. Web. 15 Sept. 2010. uspto.

+is+th

2010.

King, Joseph S. Psychology of the Floor. LevelVision, 2008. PDF.

"Man, the Hunter-Buyer." LexisNexis Total Research System. LexisNexis, Oct. 2005. Web. 20 Sept. 2010. lexisnexis.com>.

Naylor, Peter. "Budget Review." Message to the author. 3 Nov. 2010. E-mail.

<http://

"Next Tag." Nextag - Compare Prices Before You Buy. Web. 1 Nov. 2010. <http://www.nextag.com/touch-screen- stores-html>.

"Number of JCPenney Stores." World | Number Of | How Many. Web. 2 Nov. 2010. <http://www.numberof.net/ of-jcpenney-stores/>. monitors/ number-

"Plastic Cards." Plastic Business Cards, Plastic Cards, Business Cards, Silkcards, Postcards, Flyers, Letterhead,

Envelopes, Stationary, Magnets and More at 4colorprint.com. Web. 9 Nov. 2010. <http://4colorprint.com/

Cards-30mil> print/Plastic-

"Urge to Shop is Hormonally Driven." The Weekender Apr. 2009. LexisNexis Total Research System. Web. 14

Sept. 2010. <http://www.lexisnexis.com>.

Contact Info

Brandon Clark

(386) 864-0455 brandon@wrapidimpressions.com

Charles Robinson

(314) 518-7627 cer3design@yahoo.com

Josh Austin

(904) 629-6283 josh@904.com

Richard Vogel

(312) 213-2404 rdvogel21@yahoo.com

Robyn Jackson

(904) 803-1009 n0061453@unf.edu

Ryan Clayton

(352) 304-3987 r.clayton@unf.edu

Ryan Taggart

(954) 868 2052 ryantaggart@me.com

Stefanie Elliott

(407) 314-6992 selliott316@gmail.com

Tia Bird

(386) 956-3314

Tia.narie@gmail.com

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