Sean M. P. McIntyre
sean@seansworld.com
Objective
Technical Publications Manager/Director of Technical Communications: Managing a team of
creative technical documentation professionals; providing leadership and organizational
entrepreneurship in a friendly, open, and fast-paced environment on the leading edge of technology.
Overview
I am a highly skilled, leadership oriented, results-driven publications professional, who enjoys building
and leading teams of highly motivated technical publications professionals. I thrive in challenging and
face-paced environments on the leading edge of technology, and in culturally diverse and flexible
organizations that embrace high ethical standards, corporate entrepreneurship, and innovation.
I believe in strong leadership through motivation, encouragement, mentoring, training, and enabling.
Successful management means more than simply assigning and tracking project tasks, more than
recruiting and hiring good talent, it means being intimately involved with the team and making sure that
each member is challenged, empowered and enabled, motivated, self-actualized, and recognized for
their contributions and ideas.
I also believe in a culture of openness, cooperation, and knowledge sharing. The days of empire
building, information silos, and departmental walls are gone. If an organization expects to compete in
today’s ever widening global information based economy, then each of its members must participate
fully in a team environment that encourages corporate entrepreneurship and innovation.
Accomplishments
Leadership
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Lead the initiative to upgrade the NET Confluence Wiki and JIRA deployments prior to
acquisition by SONUS.
Lead a cross-functional technical team in the conversion and deployment of the new
Confluence and JIRA implementations.
Lead the initiative to deploy and evangelize the corporate-wide implementation and use of
Confluence for knowledge management and information sharing.
Lead the publications team consisting of writers, editors, and technical illustrators at Wyse
and Photon Dynamics as the Manager of Technical Publications.
Lead various small teams of contract writers in several contract assignments as a Senior/Lead
Technical Writer.
Conflict resolution and negotiation.
Sean M. P. McIntyre
sean@seansworld.com
Strategy and Planning
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Developed the documentation content and delivery strategy to replace the original (failed)
technical documentation design with modular, task-based, always current wiki based online
documentation, resulting in dramatic increase in customer satisfaction, confidence, and
acceptance. This change resulted in several significant sales wins.
Developed and implemented a PDF-based, network distributable documentation delivery
strategy replacing traditional and expensive printed clean room documentation, resulting in
an annual savings of approximately $200,000 the first year.
Strategic and tactical documentation and resource planning.
Requirements Analysis
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Completed business requirements analysis including the evaluation of system specifications
for upgraded Confluence and JIRA systems.
Completed business requirements analysis for a web-based documentation server to provide
rapid access to archived documentation for end-of-life and obsolete products.
Completed resource and budget requirements analyses for several documentation projects
supporting new products and business processes.
Operational Management
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Development of style guides, documentation standards, templates, and document plans.
Supervision of writers, mentoring of interns and junior writers, editors, and graphic artists.
Coordinating customer deliverables and print vendors. Departmental budgeting and
management of staffing requirements.
Project Management
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Management of projects comprising multiple documents with separate delivery dates and
requirements.
Successfully driving and tracking documentation deliverables to ensure timely and on-budget
delivery.
Sean M. P. McIntyre
sean@seansworld.com
Experience
8/2012 to Present – Sonus Networks (formerly NET)
Distinguished Technical Writer
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Schedule and manage multiple simultaneous documentation projects (multiple software
revisions), including: scoping and estimating task requirements, allocating writing resources,
and reviewing and editing documentation prior to publication.
Mentor and coach both technical writer resources and engineering/marketing contributors in
the skills necessary to produce world class technical documentation for consumption by the
customer and the public.
Create and maintain wiki-based online documentation for SBC1000 and SBC2000 session
mediation platforms and survivable branch appliances.
Created a JAVA based application that programmatically generates REST API request and
response examples for API documentation.
Administration of the Confluence Wiki for documentation.
Rebranding of NET documentation to bring them into compliance with Sonus documentation
standards.
Developed and tested workflows applied to various technical documentation suites ( User
Guides, Function/Design Specifications, Best Practice articles, etc.).
Developed Confluence Wiki training materials and conducted training on the use of
Confluence editing features, templates, and application of macros and workflows.
5/2011 to 8/2012 Network Equipment Technologies (Acquired by Sonus)
Principle Technical Writer/Wiki Content Administrator
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Successfully created and maintained wiki-based online documentation for NET’s UX
products.
Successfully completed a top-to-bottom overhaul of the documentation suite for the UX
product line. Created a uniform style guide and documentation policies for developing wiki
content.
Created, modified, and updated all customer facing wiki-based technical documentation,
including: User Guides, Installation Guides, Best Practices, Release and Upgrade Notes, and
various Knowledge Base articles.
Evangelized the use of, provided training for, and administered the Confluence wiki.
Create and maintain other miscellaneous technical documentation related to the UX
product.
Supervised contract writer(s) in NET’s remote offices.
Sean M. P. McIntyre
sean@seansworld.com
8/2007 to 5/2011 – Sr. Technical Writer (various contracts)
 Yodlee: Creation of developer documentation (SDKs) for custom APIs in support of project
for a large enterprise client as well as the development of documentation in support of the
business and test (QA) functions of the project.
 PayPal (eBay): Research and document Java based SOAP APIs. Document technical
publication processes and tools for PayPal CS/STTI Product Development. Interviewed SMEs,
researched PRD/ERDs, analyzed Java source code to create documentation within the XSDs
and diagnosis and repair schema faults. Created Wiki pages documenting tools and
processes.
 eBay: Plan and develop online, Confluence Wiki based, documentation for two internal site
configuration and management tools. Develop a relevant content plan and topic structure,
and ensure document usability. Develop content from interviews with product developers,
managers, business users, and direct hands-on experimentation with the software.
Documentation of network security architecture.
 Microsoft (Mediaroom IPTV Technical Publications group). I updated and created new
content for several documents in document set, including EPG (Electronic Program Guide)
Listings Integration Guide, Mediaroom Architecture Guide, Modified diagrams using Visio
and created new icons, Produced Microsoft Mediaroom Server Release Notes.
 Palm Inc: Edit and update PalmOS Developer Guides for new Centro and Windows Mobile
devices. Developed Publications Style Guide for Developer Technical Services. Document the
new Palm Platform in Wiki Format, including APIs, system architecture, applications, graphics
and code samples.
6/2006 to 6/2007– LiveOps: Sr. Technical Writer
 Successfully developed and created content for the integrated help system of the LiveOps
Call Center platform software. Created various miscellaneous documents, including: System
Requirements, Dash Boards, and FAQs.
 Planned and scheduled documentation projects.
 Successfully develop various technical publication tools using PERL, including: HTML
document indexer, and automated CVS check-in tool.
2/2002 to 6/2006 Sr. Technical Writer (various contracts)
 Chevron Information Technology Company: Provided support for Information Risk
Consultants including, preparations of presentations, training materials, and diagrams.
Prepared business continuity and disaster recovery plans. Developed JavaScript powered
web-bases risk analysis tool.
 Seven Networks: Revised the System SEVEN Operations Guide including documentation of
new features and functionality. Write and publish online HTML help systems for consumer
and enterprise products.
 Reconnex Systems: Created Reconnex G2 Content Analyzer User’s Guide. Developed
embedded online help for G2 Content Analyzer system interface.
Sean M. P. McIntyre
sean@seansworld.com
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Aruba Wireless Networks: Wireless network switch user guides, command line references,
release notes.
Genentech: Documentation of IT best practices and Tier 1 processes. Developed proposal for
intranet based knowledge base for Tier 1 and Tier 2 technical support activities.
Chip Engines: Research and write device data book for VLSI network processing
semiconductor device including, functional descriptions, flow diagrams, tables, and
mechanical drawings
7/1999 to 4/2001 – Wyse Technology:
Technical Publications Manager
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Manage a team of 4 writers, an editor, and an illustrator.
Actively participated on product management teams.
Successfully documentation policies and procedures.
Conducted annual reviews and analyses for publications staffing, budgeting, cost analysis,
and outsourcing requirements
Management of localization efforts by external translation agencies.
Successfully developed a standard windows help systems for several administrator tools
provided as part of the Network Administrator software product.
Researched and wrote Installation Guides for product upgrade and add-on packages.
Successfully designed and implemented an internal publications archive website that
provides access to technical documentation related to all current and retired products. The
site features a search engine, multiple indexes, and a JavaScript powered front-end.
4/1997 to 2/1999 – Photon Dynamics
Technical Publications Manager
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Interview, hire, and supervise and coordinate contract technical writers.
Successfully developed a new, network based, clean room documentation delivery system,
saving approximately $200,000 the first year.
Research and write hardware and system software documentation including; Installation and
Maintenance Manuals, System Programming References, and Software Release Notes.
8/1990 to 12/1993 – Novellus Systems:
Sr. Technical Writer
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Research and write Installation, Maintenance, Illustrated Parts and Safety Manuals for large
semiconductor processing equipment.
Sean M. P. McIntyre
sean@seansworld.com
8/1988 to 8/1990 – General Signal Thinfilm:
Sr. Technical Writer/ Publications Manager
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Research and write Installation, Maintenance, and Operation Manuals for semiconductor
processing, and process control equipment.
Interview, hire, and supervise contract technical writers.
1972 to 1988 – Electronic Technician/Electrical Engineer
Electrical Engineer
Various positions designing power distribution, motion control, and instrumentation systems.
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Stanford University: Free Electron Laser development project
SLAC: Instrumentation for linear accelerators.
Eaton Semiconductor Equipment: Power distribution and motion control systems.
Electronics Technician
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USAF Radio Maintenance Technician, Civilian Test and Engineering Technician
Education
M.A. Organizational Management – Project Management
Ashford University, Clinton, IA (GPA: 3.91) 2014
 Golden Key Honor Society
 SALUTE National Veterans Honor Society
B.S. Information Systems
University of Phoenix, San Jose (GPA: 3.52) 2001
Computer Science Coursework and Programming
DeAnza College, Cupertino, CA (1977 – 2011)
B.A. Mathematics Coursework
San Jose State University, San Jose, CA (1988-1989)
Electronic Technology (Radio Maintenance)
U.S.A.F Technical Schools, Keesler AFB, Biloxi, MS 1972
Sean M. P. McIntyre
sean@seansworld.com
Professional Organization Membership, Credentials, and Certifications
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Academy of Management (AOM)
Society for Human Resource Management (SHRM)
Society For Technical Communications (STC)
FAA Certified Flight and Ground Instructor – Single& Multi-Engine Land, Instrument
California State Teacher’s Credential (expired).