Media spins off 10 ‘Let us spend your money’ T he ‘full service’ advertising agency ceased to exist some time ago. By 2000 there was barely an advertising agency left that still had its own media department. The business of selecting and buying media space had practically become a separate industry – comparable with research, direct marketing, or event management. And there lies the rub: in a world of converging media, it has become almost impossible to separate these disciplines. Clients are now demanding multimedia campaigns that combine the firepower of TV, digital, outdoor, sponsored events and a host of other points of contact with consumers, with one underpinning creative strategy. This requires highly skilled media planning. Crucially, it requires a tight partnership between the creative and media teams. It might help if they were in the same building. This development has left the advertising agencies rather shamefaced. Having spun off their media departments into highly profitable selfcontained units, they may now have to figure out a way of getting them back. Some say that the links between the ‘creative’ and ‘media’ agencies are strong enough to address clients’ needs. Others are less convinced. At a forum organized by the British creative advertising journal Shots in March 2006, one executive said, ‘Separating media from creative was the worst mistake the industry ever made.’ We’ll return to this argument at the end of the chapter. But for now the key question is: how did we come to this pretty pass? For the answer, we must first return to Paris. The 24-carat idea of Gilbert Gross Gilbert Gross was born on 3 April 1931, the son of shopkeepers. As a young man he worked for a tiny advertising agency at the top of Adland_print-ready.indb 143 5/10/2013 5:05:01 PM 144 Adland rue Lafayette, the long straight avenue that runs between the Gare du Nord and the Opéra Garnier. For the time being, there was little to indicate that he would create a new branch of the advertising profession. ‘It was tough, but not as tough as it had been just before my arrival,’ says Gross – who now is an imposing, bronzed, silver-haired gentleman in his mid-seventies. ‘As you know, we made our money by accepting a commission of 15 per cent from the media every time we placed a client’s ad with them. At that time, the government had just overturned a rule that said if you took a client from another advertising agency, they continued to receive the commission for two years. This had completely blocked the market to new entrants.’ Despite the scrapping of this terrifying regulation in the mid-1950s, Gross was forced to go from door-to-door along the rue Lafayette, soliciting for business. ‘I remember my first client was a shoe store called Aux de Lions, a minuscule small ads account. The next client was a tailor... basically, it was a struggle.’ Eventually, Gross won the creative account for a brand of coffee owned by Perrier. He was told that while he would be paid a fee for his creative work on a freelance basis, the media placement would be handled by Havas. ‘There were a series of meetings at which I met a certain Monsieur Clément, who was responsible for the media placement. During our conversations, I realized that he was able to negotiate the media space for a much lower price than the client might have imagined. I also noticed that he drove a very nice car. It still took me a while to work out what was going on, though.’ Gross became friendly with Clément, who invited him along to a lunch with the advertising sales director of a large regional newspaper. ‘It was like being in the bazaar at Marrakech,’ he chuckles. ‘I’d always accepted that the rates for advertising space were fixed... but no, not at all! It was, “If I buy two pages what kind of deal can you do for me?” and so on. All this while sipping wine and eating fine food in a very jovial atmosphere: I began to realize I was in the wrong job.’ Inspired by this experience, Gilbert approached the beer brand Champigneulles and offered to place its media at reduced rates. ‘The boss, René Hinzelin, was a friend of mine. He didn’t think my idea would work but he gave me a chance. After all, if I came to you and said “If I can get you a cheaper electricity bill, can I take my fee out of the difference?” you’d probably agree. You’ve got nothing to lose! And so Adland_print-ready.indb 144 5/10/2013 5:05:01 PM Media Spins Off 145 I went to a newspaper and began to use the same arguments as Clément: “If I buy two pages and guarantee a lot more in the future, can you do me a deal?” It worked like a charm.’ And so a new metier – the independent media buyer – was born. Shortly afterwards, the BSN group (now Danone) acquired Cham­ pigneulles along with another beer brand, Kronenbourg. ‘I thought that was it; my short run as an independent media buyer was over. But they called me in for a meeting and said, “We’ve noticed you’ve been able to negotiate some very advantageous rates. How would you like to take care of media for the whole group?” Suddenly, I had the biggest media account in France.’ Shortly afterwards, Gross won the French media-buying account for Coca-Cola. Soon the combined media clout of his accounts enabled him to buy blocks of space a year in advance and resell them piecemeal to clients, guaranteeing a fixed income for his media contacts. It was this media buying operation that became Carat (Centrale d’Achat, Radio, Affichage, Television) in 1966. In order to offer an extended service to international clients, Gross began to set up offices in Europe and beyond. All went well until the introduction in 1993 of the Loi Sapin (‘The Sapin Law’), designed to create ‘transparency’ in the French marketplace. It effectively fixed media rates and cut the media agency out of the transaction between advertisers and media supports. Gross uses a neat metaphor: ‘It meant that instead of going to the market and buying vegetables in bulk, then selling them to customers and pocketing some of the money we saved them, we were reduced to telling them whether carrots or cauliflowers were better for their health. We became consultants rather than traders.’ (The law exists only in France – elsewhere, media independents are free to act as both traders and consultants.) Although Gross admits that the Loi Sapin ‘cost us a lot’, Carat eventually flourished in its new consultancy role. The advantage it offered to clients became qualitative rather than quantitative: thanks to its media expertise, it could advise brands on exactly where and when they should be seen in order to achieve maximum impact for their campaigns. This expertise would be paid for on an entirely above-board fee basis. Carat is part of the British communications group Aegis, which bought a stake in the company in 1990 and became a full owner in the years following the introduction of the Loi Sapin. Carat’s headquarters were then shifted to London. Entirely free from agency ties, it is the Adland_print-ready.indb 145 5/10/2013 5:05:01 PM 146 Adland world’s largest independent media consultancy. A host of other media specialists were spun out of full-service advertising agencies. The motivation for creating them was partly practical, but largely financial. From barter to Zenith Independent media buying in the United States essentially grew out of barter arrangements. You might provide some studio equipment to a small TV company. In return, rather than paying cash, they would give you TV advertising slots. Then you’d have to sell them on. One barterer-turned-buyer was Norman King, founder of a company called US Media. In 1970, he prophetically told the Association of National Advertisers that their ‘giant agencies’ were not buying media efficiently. ‘For years, now, your agency has been spending millions of dollars and nobody’s been really watching them,’ he said. ‘My suggestion is, let us spend [the money] and let your agency watch us’ (‘The day the prices fell’, Inside Media, 1 January 1992). Unfortunately, a year later, US Media went out of business. At around the same time, Dennis Holt started Western International Media in Los Angeles. A far more solid concern, over the years this swelled into a media-buying behemoth with blue-chip clients such as Disney. In 1994 Holt sold it to the communications group Interpublic, which re-named it Initiative Media. In London, in 1972, a young man named Chris Ingram was made responsible for merging the media departments of seven agencies belonging to the KMP group. He suddenly found himself running a standalone division of 50 or so people, which was cunningly christened The Media Department. ‘This was the birth of the agency-owned media specialist,’ he says. But during the 1973 recession, Ingram feared that the media function would be merged back into the main agency, so he left to start his own media planning and buying shop, CIA (Chris Ingram Associates). Another important landmark came in 1985 when Ray Morgan, who headed Mercury Media at Benton & Bowles, left with most of his staff and clients to set up a standalone media operation, Ray Morgan & Partners. Three years later it was acquired by the Saatchis, who wanted it to handle media for their growing collection of agencies. The operation was re-branded Zenith. This opened the floodgates for the tide of Adland_print-ready.indb 146 5/10/2013 5:05:01 PM Media Spins Off 147 re-named agency media operations that emerged throughout the 1990s: MediaCom, MindShare, Starcom... the list was long and bewildering. The birth of the media independent was partly driven by industry consolidation (see next chapter) which meant that single agencies were subsumed by larger communications groups. A standalone operation could buy media on behalf of all the agencies in the group, giving it enormous negotiating clout with media owners. At the same time, it could pitch for clients whose creative work was not held by any of its associated creative agencies. It could also bolt on a whole range of consultancy services for which it could charge additional fees. The overall result: more income for the parent group. Turning back the clock Although the creative agencies clearly feel uncomfortable talking about it, there is a lingering suspicion that letting go of the media planning function may have been an error. An early hint of this came in 2000 with the formation of Naked, a new breed of independent agency designed to help clients coordinate the scattered disciplines (see Chapter 20, The agency of the future). More recently, a number of agencies have launched initiatives designed to bring the media and creative functions closer together. BBH called this new discipline ‘engagement planning’. TBWA preferred the term ‘connections planning’. But there is certainly no consensus that a return to full service is an attractive idea. Media specialists argue that in the full service era, clients were too often persuaded that the best way to raise their profile was via television advertising – which coincidentally meant bigger bucks and a greater chance of creative awards for the agency. The media planners’ oft-touted philosophy of ‘media neutrality’ means that if a cheap but targeted blog is more appropriate to the client’s needs, then that’s what they should pay for. Jack Klues, who created Leo Burnett’s spin-off media operation, Starcom, insists that unbundling actually took place at the behest of the clients. ‘Clients push for change. We try to keep pace with them, or even interpret what they want and get ahead of them, but at the end of the day the advertising landscape is moulded by them. I’d be disappointed if anyone thought that the media businesses were formed to serve the Adland_print-ready.indb 147 5/10/2013 5:05:01 PM 148 Adland egos of people like Chris Ingram or myself. This turned out to be the best way of doing our job – but we’re not trying to do it at anyone’s expense. Some of my friends in the creative agencies say, “You guys are trying to take over the world!” ’ He laughs. ‘Well, maybe that will happen – but it’s not my agenda.’ Kevin Roberts, the straight-talking worldwide boss of Saatchi & Saatchi, dismisses the very notion of a return to the old days: ‘It’s the burning question that everybody’s asking – but it’s the wrong bloody question. Old notions of media are no longer relevant. In my view there is no such thing as media any more: all we’ve got are consumers and connections. What clients need is a group of consumer experts from all over our world, sitting around the same table, before the brief has even been set. In fact, briefs are useless because the clients usually don’t even know what they want. So give me a group of people who can feel what the consumer needs. Do those people all need to come from the same company? Of course not.’ In any case, there’s no going back. It’s impossible, not to mention pointless, to compare the original single-celled advertising agencies with today’s highly complex marketing giants. Adland_print-ready.indb 148 5/10/2013 5:05:01 PM INDEX 180 agency 183–84, 185–87, 191 Abbott, David 98–102 Abbott Mead Vickers 99 Absolut vodka 121–22 account executive 21 account planning 81–83 Adidas 183, 185–6, 248 advertising 2, 3–4 creative 43 film directors and 221–25 event 105–06 expenditure 3, 31 First World War 19 future of 251–52 games 248 internet 197–201 magazine 76 multimedia 143 origins 7–8 posters 9–10, 127–28 radio 29–30 Second World War 30–31 social networks 1, 247 TV commercials 77–79, 241 viral 245 Advertising Association 197 Advertising Age 102 advertising agencies 10–12, 251 Argentina 203–04 Australia 217–19 Brazil 204–08 China 236–39 France 107–26 Germany 138–42 Holland 183–88 Italy 127–38 Japan 171–81 mergers/takeovers 149–69 South Africa 213–16 Spain 209–12 UK 73–88, 89–102, 188–90 USA 19–31, 33–59, 61–72, 102–06 Aegis 145, 174 Agenzia Italia 133 Agulla y Baccetti 203 Ajroldi, Paulo 119, 120 AKQA 248 Alka-Seltzer 56–57 Adland_print-ready.indb 255 Ally, Carl 54–55 Almap/BBDO 207–08 Amsterdam Worldwide 183 AMV BBDO 5, 99, 102, 154, 232 Anomaly 244, 247 Apple 104–06, 125 Armando Testa 127–31 Armstrong, Richard 245 ‘Arrow Collars & Shirts’ 13 Artzt, Edwin L 241 Asia 234–36 Asics 183 Audi 97–98 Avis 49, 55 awards ceremonies 227–32 Ayer, Francis Wayland 11 Ball, Hugo 20 Barrett, Thomas J 8 Bartle Bogle Hegarty (BBH) 41, 89, 93, 96–98, 147 Bartle, John 96 Barton, Bruce 23, 24, 30, 31 Bassat, Louis 211 Bates, Charles Austin 12 Batten, George 23–24 Baulk, Michael 101–02 Baumgartner, Felix 245–46 Bayley, Stephen 90 BBDO 23, 24, 25, 31, 74, 89, 102, 133 merger with DDB 149–53 Bcom3 165, 174 BDDP 59, 84, 123–24 Beattie, Trevor 136–37 Bell, Tim 87 Benetton 134–38 Benetton, Luciano 134–35 Benton & Bowles 84, 85 Bermann, Georges 221, 223–25 Bernardin, Tom 61 Bernbach, Bill ix, 43, 45–49, 54, 61, 65, 82, 84, 150, 192, 241 Bleustein-Blanchet, Marcel 108, 109–13, 158, 162 BMP 83–84 BMW 141, 193–94, 214 Boase, Martin 83, 84 Boase Massimi Pollitt 81 Bogle, Nigel 96, 98 5/10/2013 5:05:04 PM 256 Index Bogusky, Alex 191 Bolloré, Vincent 168, 169 Bonnange, Claude 119, 120 Borsten, Eddy 209 brands 24, 109, 246 dotcom 198 Eastern Europe 233 Braniff Airlines 57 British Airways 83, 93 Brignull, Tony 77 Brodovitch, Alexey 50 BSUR 183 Budgen, Frank 222, 225 Bullock, Richard 232 Burnett, Leo ix, 25, 31, 41, 62–72, 98 Cabaret Voltaire 20 Cadbury 9 Cadillac 30, 63 Calkins & Holden 12, 13 Calkins, Earnest Elmo 12 Campaign 86, 90, 94, 152, 157, 188 Cannes Lions International Festival of Creativity 227–32 Carat 145 Carl Crow Inc 236–37 Carosello 129–30 ‘Cassandre’ 28 Cayzac, Alain 117 Chaldecott, Axel 188 Chiat/Day 102–06, 122 ‘1984’ advertisement 105, 125 Chiat, Jay 102–06 Citroën 177 Clemenger 219 Clemenger, Jack 219 Clow, Lee 105, 106 Collett, John 75 Collin, Will 243 Collinson Dickenson Pearce (CDP) 74–81, 85, 101 acquired by Dentsu 174 Contrapunto 211–12 copywriting 11–12, 13 Italian 131–34 Cramer, Ross 77, 84–86, 95 Cramer Saatchi 84–85 Crawford, Bruce 153 Crawford, John 66 Crispin, Porter & Bogusky 191 Crispin, Sam 191 Curtis, Cyrus 16 Dada 20 Dane, Maxwell ‘Mac’ 45, 48 Adland_print-ready.indb 256 Day, Guy 103 de Pouzilhc, Alain 168, 169 Delpire, Robert 117 Dentsu 5, 91, 154, 165, 238 history 171–74 television advertising and 173 Dichter, Ernest 41 Dickenson, Ronnie 74, 78 digital media 1 Disruption Days 125 dotcom advertising 197–201 Douce, Jacques 167 Douglas, Torin 9 Doyle Dane Bernbach (DDB) x, 43, 48, 50, 52, 53, 54, 56, 73, 75, 76, 78, 94–95, 100 merger with BDDO 149–53 Doyle, Ned 45, 48 Droga, Dave 244–45 Droga5 244 Dru, Jean-Marie 3, 124–25 Duffy, Ben 31 Durstine, Roy 23 Dusenberry, Phil 34, 89 Eastern Europe 233–34 Elliott, Brian 187–88 EMAP 229, 230 Erickson, Albert 42 Euro RSCG Worldwide 118–19, 168 Eurocom 167–68 Evans, Lee 186 Facebook ix, 246, 247 Fallon 192–95 Sony TV campaign 194–95 Fallon, Pat 192, 193 Fendley, Alison 92 Fincher, David 223 Flagg, James Montgomery 19 Foote Cone & Belding (FCB) 161, 162–63 Ford 24 Fox, Stephen 10, 14, 21, 25, 30, 36, 42 French, Neil 90, 235–36 Fry 9 Gage, Bob 45, 47, 52, 53, 54 Gallup, George 27, 36 Gamelab 248 George Patterson Y&R 217–19 Getchell, J Stirling 28–29 GGK 140, 206 Gillard, John 94–95 Glaser, Milton 58 Glazer, Jonathan 222 5/10/2013 5:05:04 PM Index G1 Worldwide 179 Gondry, Michel 221, 224, 225 Goodby, Jeff 190 Goodby, Silverstein & Partners 190–91 Goodson, Scott 187 Gorgeous Enterprises 222 Gossage, Howard 242 Göttsche, Michael 132, 133 Goudard, Jean-Michel 118 Grey Global Group 154, 157, 168–69 Gross, Gilbert 143–46 Gunn, Donald 228 haiku 175 Hakuhodo 178–79 Hampartsoumian, Arto 238–39 Harlow, John 243 Harper Jr, Marion 42, 56, 159–60 Harper, Paul 150 Hatchuel, Roger 229–30 Haupt, Roger 165 Havas 5, 84, 115, 116, 118, 165–69 Havas, Charles Louis 165–66 Hayward, Guy 185 Health Education Council 85–86 Hegarty, John 41, 84–85, 86, 94–98, 121 Heineken 246 Henry, Steve 188 Hertz 55 Holden, Ralph 12 Holt, Dennis 146 Hopkins, Claude 14–16, 17, 18, 36, 39 Howard-Spink, Geoff 81 Howell Henry Chaldecott & Kury (HHCL) 188–90 Howell, Robert 188 Hummert, Frank 29–30 Hunt, John 213–16 Hunt Lascaris 213 African National Congress and 214–16 Ingram, Chris 146 integrated/360 marketing 189 Interpublic 154, 160–62 J Walter Thompson (JWT) 20–22, 24, 34, 73, 76, 81, 154–55, 235 Jacoby, Konstantin 140 Jesus Jeans 133–34 Jobs, Steve 104–05, 125 John Singleton Advertising 217 Johnnie Walker 98 Johnson, Carl 244 Jones, Colin 5 Adland_print-ready.indb 257 257 Jonze, Spike 223 Jung von Matt 140, 141 Kagami, Akira 175, 176 Kameleon 245, 246 Karmazin, Mel 159 Kaye, Tony 221–22 Kellogg, Will Keith 67 Kellogg’s 67–68 Kemper Trautmann 141–42 Kennedy, David 184 Kennedy, John E 13–14, 18 Kershaw, David 93 KesselsKramer 183 King, Norman 146 King, Stephen 81 Kitchener, Lord 19 Klues, Jack 147 Koenig, Julian 50–51, 54 Krone, Helmut 50, 51, 52 Kudner, Art 63 Lansdowne, Helen 21–22 Lascaris, Reg 213–16 Lasker, Albert 13–14, 16–18, 25, 161 Law, Andy 122–23 Lawrence, Mary Wells 45 Lemonnier, Pierre 114 Leo Burnett Worldwide 61, 67, 71, 72, 74, 108 Leskinen, Väinö 248 Levenson, Bob 51 Levi’s 96–97 Lévy, Maurice 107–08, 111–13, 162–65 Levy’s Bakery 49 Leyendecker, Joseph Christian 13 Lintas International 160 Lois, George x, 49–50, 52–54 Lord & Thomas 13, 16, 17–18, 25, 161 Lorente, Joaquín 209 Lowe, Frank 80–81 Lowe Group 133, 160 Lubalin, Herb 52–53 Lury, Adam 188 Lynch, David 246 M&C Saatchi 93 MacManus, Theodore 13, 63 Madison Avenue 33–43 Mandela, Nelson 213, 214–16 Marcantonio, Alfredo 73, 81 Marlboro Man, the 68–70 Massimi, Gabe 81 Mather, Francis 36–37 5/10/2013 5:05:04 PM 258 Index Mather & Crowther 35, 36 Mayer, Martin 33 Mazia, Fabio 203, 204 McCann-Erickson 33–34, 73, 159, 179, 235, 238 McCann, Harrison King 42 Mead, Peter 99, 100 media buying 145–47 Melvin, Alex 184, 185–87 Mendola, Chris 185 mergers/takeovers 149–69 Michel, Philippe 113–14 Millward, Colin 75, 77, 78, 80 Mindshare 157 MMLB 209–10 Moliné, Marcel 209 Montfort, Miguel 209 Morgan, Ray 14 Mother 189–90 motivational research 41 MTV 89 Muccini, Gianni 133 Mucha, Alphonse 9–10 Muirhead, Bill 86, 93 Naked Communications 147, 243–44 Needham Harper 149 NewYorker 69 Nike 183, 184–85, 246–47 Nissan 179 Odagiri, Akira 177 Ogilvy & Mather (O&M) 41, 101, 156, 211, 235 Ogilvy, David ix, 2, 4, 35–41, 43, 65, 102, 113, 154, 156, 158, 249 Ohrbach’s 48–49 Oka, Yasumichi 179–81 Okamura, Masako 176–78 Olivetto, Washington 204–07 Omnicom 122, 124, 149–53 Diversified Services Agency (DAS) 152, 154 Osborn, Alex 23 Packard, Vance 33, 41 P&G (Proctor and Gamble) 66–67 Palmer, Volney B 10 Papert Koenig Lois (PKL) 54, 73, 76 Paradiset DDB 232 Parker, Sir Alan x, 39–40, 75, 76–80, 224 Partizan 221, 223–25 Patterson, George Herbert 217–18 Pearce, John 74, 75, 76, 77, 78, 80 Adland_print-ready.indb 258 Pets.com 199–200 Pirella, Emanuele 131–34 planning see account planning Polanski, Roman 246 Polaroid 49 Pollitt, Stanley 81–83, 84 Porter, Chuck 191, 192 posters 1, 9–10, 127–28 Postum 26–27 Powers, John E 11–12, 15 Prichard Wood & Partners 82, 83 Projector 247 Publicis Groupe 5, 8, 72, 98, 107, 115, 116, 162–65, 175, 194 Puttnam, David 75, 79, 85, 95 Pytka, Joe 222 Rabl, Preston 155 radio 1, 24, 29 ‘soap operas’ 29–30 Rand, Paul 46–47, 50, 54 Raphaelson, Joel 39, 40 Red Bull 245–46 Reeves, Rosser 16, 36, 40, 42–43, 45 Reinhard, Keith 149–54 Renaudot, Théophraste 7–8 Resor, Stanley 21–22, 36 Riney, Hal P 163 Roberts, Kevin 148, 157, 163–64, 232, 238, 242–43 Robertson, Andrew 249 Robinson, Phyllis 45 Rosenshine, Allen 151, 153–54 Roux, Bernard 116 Roux, Michel 121 Roux Séguéla 116–17 Rowell, George P 11 RSA Films 79 RSCG 118 Rubicam, Raymond 25–28, 36 Rutherford, Andrew 87 Saatchi, Charles 77, 84–88, 90–93, 95 Saatchi, David 85 Saatchi, Maurice 85, 86, 90–93 Saatchi & Saatchi 86–88, 89, 108, 148, 151, 153, 155, 157 Conservative Party and 87 expansion 90–93 merger with Publicis 163–64 Sala, Maurizio 129, 130–31 Savaglio, Ernesto 204 Schaff, Phil 70 Scholz & Friends 139, 140 Scholz, Juergen 138–40 5/10/2013 5:05:04 PM Index Scott, Charles 92 Scott, Ridley 79–80, 104–05, 224 Scott, Tony 79 SCPF 212 Screen Advertising World Association 229 Seelert, Bob 163 Séguéla, Jacques 115–19, 165 Senn, Fred 192, 193 Señora Rushmore 212 Serpa, Marcello 207–08 Shankly, Bill 159 ‘shockadvertising’ 136 Silverstein, Rich 190 Sinclair, Jeremy 85, 86, 93 Singleton, John 217 social networks 1, 247 Snowball, Cilla 5, 232 Sorrell, Sir Martin 2, 87, 154–59, 169, 231, 235, 238 Spring, Steve 198 Springer & Jacoby 140, 141, 142 Springer, Reinhard 140 St Luke’s 123 Stabiner, Karen 103 Starcom 147 StrawberryFrog 187–88, 191 STW Group 217 Super Bowl 105–06, 199 Tainaka, Kunihiko 175 Taubin, Bill 52 TBWA South Africa 216 TBWA Worldwide 3, 96, 119–22, 124–26, 147, 154, 179 Team 139 Ted Bates agency 43, 74, 153, 219 television 1, 31 advertising 83, 89 Testa, Armando 128–31 Testa, Marco 130 Thatcher, Margaret 87 The Economist 100–01 The Gunn Report 228 Thompson, James Walter 20–22 tobacco advertising 24, 69–70 see also Marlboro Man Adland_print-ready.indb 259 259 Toscani, Oliviero 134–38 Toulouse-Lautrec, Henri de 9 Tragos, Bill 119, 120 Traktor 223 Tugboat 179–81 Unilever 98 Unique Selling Proposition 16, 43 ‘United Colours of Benetton’ 134–35 US Media 146 Valmorisco, Manuel 209 Vergara, Marcelo 203, 204 Vervroegen, Erik 231 Vickers, Adrian 99, 100 Vivendi 168 Volkswagen 49–52 Von Matt, Jean Remy 140–42 Wall Street Crash 1929 25, 63 Wanamaker, John 2, 11 W/Brazil 206–07 Webster, John 83–84 Weiden & Kennedy (W&K) 183, 184 Weiden, Dan 184 Weintraub, William H 46–47 Wells Rich Greene 55, 57–59, 78, 123 Wells, Mary 55–59, 123 Western International Media 146 Wilkins, Jon 243 WPP 2, 5, 41, 154, 156–58, 169, 218, 248 Wisendanger, Uli 119, 120 Wren, John 154 Yoshida, Hideo 172, 173 Young & Rubicam (Y&R) 25, 33, 36, 91, 120, 154, 157 Young, James Orr 26, 27 YouTube 246 yuppies 89–90, 98 Zamorano, Jose Luis 211 Zenith 146 ZenithOptimedia 3, 238 Zia, TK 237 Zieff, Howard 78 5/10/2013 5:05:04 PM