DoOD for CCGs:
Diagnostic Tools and Resources
Key
NHS Employers
A part of the NHS Confederation
working on behalf of the
Focus on culture, values and behaviours
Internal development of staff
Creating a coaching culture within CCGs and achieving the right values
Clinical leadership and identifying successors for clinical and leadership roles
Working in partnership with providers to develop leadership capability together
Talent management
System-wide transformational change
Problem solving/strategy development
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
DoOD for CCGs:
Diagnostic Tools and Resources
NHS Employers
A part of the NHS Confederation
working on behalf of the
Tool
Source ref/further info
Uses
Leadership beahaviours (inc 360)
http://www.leadershipacademy.nhs.uk/dis
cover/leadership-framework-360-feedback-t
ool/
- Individual development - tools for use with
single person or groups of individuals
- Appraisal
- Coaching
Adkar Change Model
http://www.change-management.com/t
utorial-adkar-overview.htm
- Change management
- Team diagnostics
Large Group Intervention (LGI)
methodologies
Various
- System diagnostics
NHS 360 Feedback
NHS
- Individual and team development
- Coaching
OPQ32
SHL
- Individual and team development
- Coaching
- Recruitment
Facilitator has to be licensed
16PF
OPP Ltd
http://www.opp.com
- Individual development
- Team building
Facilitator has to be licensed
www.nhsemployers.org/OD
do.od@nhsemployers.org
Comments
@nhsemployers
We have developed our own leadership
behaviours and partnered with local university
to develop a cost effective 360. We have also
used this tool for Drs Revalidation 360
generating significant savings
A range of tools to engage whole systems in
rapid change
Tool
Uses
Source ref/further info
Comments
OPQ
SHL
http://www.shldirect.com
- Individual development
- Team building
- Recruitment
- Talent management
Packtypes
www.packtypes.com
- Individual development
- Team building
- Recruitment
Cultural Assessment
Diagnosing Organizational Culture Instrument
– roger Harrison & Herb Stokes (1992)
ISBN 978-0-88390-316-2
- System diagnostics
Definition of culture used here constellation of
beliefs, values, work styles and relationships
that distinguish one organisation from another
Burke-Litwin model of Organisational
Performance and Change
Burke, W.W. (1992) Organization Development – A Process of Learning and Changing
Reading, Mass., Addison-Welsey
- System diagnosis
Can use overtly or in the background
Denison Org Culture survey
http://denisonconsulting.com/model/
organizational-culture
- Adaptability, mission, involvement,
consistency
Require licence
Diagnosing Organisational Culture
Harrison Stokes
- Organisational development
- Team development
Ansoff Matrix
http://www.ansoffmatrix.com/
- Identifying strategic priorities
De Bono 6 Thinking Hats
http://www.debonogroup.com/six_thinking
_hats.php
- Creative thinking – problem solving
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
Facilitator has to be licensed
Uses
Comments
Tool
Source ref/further info
Force Field analysis
http://www.institute.nhs.uk/quality_and_s
ervice_improvement_tools/quality_and_ser
vice_improvement_tools/force_field_analys
is.html
- Decision making
Ishikawa (fish bone)
http://www.rff.com/fishbone-template.htm
- Problem solving: cause and effect
identification
A Learning Company questionnaire
Book: The learning company, a strategy for
sustainable development, Pedler, M,
Burgoyne, J & Boydell, T.
Diagnostic which identifies stakeholder profile
of current position, which can be used to
identify gaps and priorities
Mckinsey 7 S (5 star)
http://www.mindtools.com/pages/article/newSTR_91.htm
Visioning tool which is ideal for giving
recipients an overview of current and
future org ways of working
Porters 5 Forces
http://www.quickmba.com/strategy/
porter.shtml
- Identifying strategic priorities
- Competitive analysis
Thinking Dimensions Global
http://www.thinkingdimensionsglobal.com
- Business RCA
- Problem solving decision making
5 Whys
http://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/
Problem solving
Team Leadership questionnaire
Team Working questionnaire
Health Care Team effectiveness project
www.aston.ac.ul/achsortop
Woodcock Team analysis
Unsure of original source!
www.nhsemployers.org/OD
- Team process review
do.od@nhsemployers.org
@nhsemployers
Questionnaire is on page 30-31
Require licence
A questionnaire based on the Building Blocks
model. Useful in provoking discussion
Uses
Comments
Tool
Source ref/further info
Appreciative inquiry
Various
David Cooperider, Diana Whitney
- Individual development
- Team building
- Team development
Aston Team Positivity Ratio
www.astonod.com
- Team building
Aston Team Performand Inventory
www.astonod.com
- Team process review
- Team building
- Team development
Aston Team Coach Workbook
www.astonod.com
- Team development
Belbin Team Roles
www.belbin.com
Need to be clear on purpose to craft the
inquiry using an appreciative methodology,
not off-the -shelf
Facilitator has to be licensed
Quite complex
- Individual development
- Team building
- Team development
Energy Readiness Assessment Tool
NHS SSPPI Energy Index
http://www.changemodel.nhs.uk/pg/cv_blog/content/view/62407
- Team building
Requires registration, straightforward on line
survey and returned data & feedback form a
trained and there is facilitator training
FIRO-B
OPP Ltd
http://www.opp.com
- Individual development
Facilitator has to be licensed
Firo-B
OPP Ltd
http://www.opp.com
- Individual development
- Team building
- Team development
Facilitator has to be licensed
Five Dysfunctions of a team: team
assessment
www.tablegroup.com (USA)
www.nandrltd.com (UK partner)
- Team development
Interesting model but only purchasable in US
currency
Hay Management Styles
HayGroup
- Individual development
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
Uses
Comments
Tool
Source ref/further info
16PF
OPP Ltd
http://www.opp.com
- Individual development
- Team building
- recruitment
- Talent management
Honey and Mumford Learning Styles
TalentLens
- Individual development
Healthcare Leadership Model
NHS Leadership Academy
http://www.leadershipacademy.nhs.uk/
discover/leadershipmodel/
- Individual development
Facilitator has to be licensed
Human Systems Dynamics
Various
- Individual and team diagnostics
A range of mindset, behaviours and skills that
may be used in diagnostics
Insights
www.insights.com
- People development/personality typing
indicator
- Individual or team development
Reqires licence
Interviews
Various - can be linked to Appreciative inquiry
- Individual, team and system diagnostics
Often used following engagement stage when
bespoke questions can be created
John Adair Personal Leadership
Profiles
LPT Productions
- Individual development
Learning Styles questionnaires
http://www.peterhoney.com/content/Lear
ningStylesQuestionnaire.html
- Individual development
- Team building
Lencioni
http://www.tablegroup.com/teamwork
- Team funcionality
Learning styles
Honey & Mumford
- Individual development - tools for use with
single person or groups of individuals
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
Facilitator has to be licensed
Fee for each profile
Uses
Comments
Tool
Source ref/further info
MBTI
OPP Ltd
http://www.opp.com
- Individual development
- Team building
Facilitator has to be licensed
Supported by lots of research and analysis
Widely known and accepted
Cost implications of training and reports
Step 2 helpful to understand differences
between 2 people with same type profile
MSCEIT (Mayer, Salovey & Caruso
emotional intelligence test)
Multi Health Systems
http://www.mhs.com/product.aspx?gr=IO
&prod=msceit&id=overview
- Individual development
Facilitator has to be licensed
NLP
Various
- Individual and team diagnostics
Range of mindset, behaviours and skills that
may be used in diagnostics
Political Intelligence
API Academy
- Individual development
- Team building
- Team development
Personal Profile Analysis
Thomas International
- Recruitment
- Self-awareness
- Team building
Schien Career Anchors
Pffeifer
- Individual development
Strength Deployment Inventory (SDI)
www.personalstrengths.com
- Individual development
- Team building
- Team development
SWOT Analysis
http://www.mindtools.com/pages/articl
e/newTMC_05.htm
- Team building
- Service improvement
- Identifying strategic priorities
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
Facilitator has to be licensed
Cost implications of training and reports
Quick to do
Lots of available reports
On-line system easy to use
Facilitator has to be licensed
Uses
Comments
Tool
Source ref/further info
Strengths Assessment
http://www.cappeu.com/realise2.aspx
and Various eg VIA
http://www.viacharacter.org/www/
- Individual and team diagnostics
Useful in coaching individuals and teams
SDI (Strength Deployment Inventory)
www.personalstrengths.com
- Individual development
- Team building
Facilitator has to be licensed
Strengths Finder
https://www.gallupstrenghtcenter.com/
- Individual development
- Team building
Based on positive psychology. Access either
directly on website, or via code in ‘Now,
discover your strengths’ book (£10.99)
Tuckman Team Development
- Team building
- Team Development
Thomas Kilman Inventory (TKI)
OPP Ltd
http://www.opp.com
- Individual development
- Team building
- Team development
Thomas Kilman Instrument (TKI)
OPP Ltd
http://www.opp.com
- Individual development
- Team building
Team Health Check
http://theteamhealthcheck.com/
- Team development
www.nhsemployers.org/OD
do.od@nhsemployers.org
@nhsemployers
Facilitator has to be licensed
Resource for leaders to use to identify
priorities from the following:
Team Purpose
Vision & Values
Strategy & Objectives
Team Leadership
Style & Responsiveness
Coaching & Direction
Team Membership
Team identity & culture
Individual contributions
Team Communication
Processes & Methods
Problem Solving
Team Review
Fit For Purpose
Service Improvement
Tool
Source ref/further info
www.nhsemployers.org/OD
do.od@nhsemployers.org
Uses
Comments
@nhsemployers