Warranty Document.
Part of the beauty of natural timber products are the variations in colour, tone and grain. As a natural product, these variations are in no way a defect or
quality issue. Colour variations between individual planks is to be expected in a wood floor. Whilst each plank of BASS Engineered Hardwood Flooring goes
through numerous inspections before it leaves the factory, final inspection for colour, finish and quality - before installation – is the responsibility of the
installer.
Blending cartons is important to get a uniform appearance across the complete floor. Open several cartons of flooring and stack the planks in the work area
so the flooring is blended (much the same as shuffling a deck of playing cards) during installation. Please keep in mind that it is always a good idea to keep
a few planks in case of repair.
BASS flooring’s “25 YEAR STRUCTURAL GUARANTEE”
The Bass Timber Flooring range is covered by a 25 Year Structural Warranty. This warranty covers all types of structural defects such as delimitation,
buckling and twisting. This warranty is not a wear warranty and does not cover surface wear.
If you are not 100% satisfied with any planks prior to installation, just return the carton, with uncut boards, to your place of original purchase along with your
receipt and BASS Flooring will replace it at no cost. Please note that we offer to replace individual boards only and do not offer cash refunds for unused
boards.
IMPORTANT NOTE! BASS Flooring accepts no responsibility for costs incurred when a floor with visible defects has been installed or when a floor has
been installed without correct sub-floor preparation. Please see your retailer for warranty and proper maintenance information
Radiant Heat Performance Warranty Exclusions
Bass Timber floors DOES NOT extend its normal Structural Warranty to flooring used in radiant-heated sub floors: i.e. a heating system that uses electrical
mats/wires or water filled pipes that run through the concrete or sleeper subfloor.
• It is especially important that you maintain proper humidity levels in the interior of your home at all times during the year. Run humidifiers and fans as
necessary to maintain normal humidity variations (40-65%).
• Note: Failure to comply with the above guidelines may cause hairline cracks in the finish.
TIMBER Flooring – Installation Guidelines
Inspect material carefully before installation. Any material installed with obvious defects will not be warranted
BASS TIMBER Tongue & Groove Plank should be installed as follows:
INSPECTION: Carefully inspect all material before installation. Customer is responsible for maintaining normal humidity conditions (40%-65%) within the
installation location. The manufacturer is not responsible for environmental conditions that cause excessive expansion and/or contraction.
Jobsite conditions:
In area to be installed, temperature and humidity must be brought to normal usage levels at least 72 hours before installation and maintained at those levels
during installation and maintained at those levels after installation. Flooring should be allowed to acclimatize on site at least 48 hours before installation.
Please leave box sealed for acclimation time. Be sure to use a moisture meter to check moisture levels in both the sub-floor and the flooring
material before installation.
NOTE: The flooring and wood subfloor must be no more than 4% in difference.
•
Wood Dust: Sawing, sanding or machining wood products can produce wood dust, which can cause a flammable or explosive hazard. Wood
dust may cause lung, upper respiratory tract, and eye and skin irritation. Some wood species may cause dermatitis and/or allergic respiratory
effects. The International Agency for Research on Cancer (IARC) has classified wood dust as a nasal carcinogen in humans. The National
Toxicology Program (NTP) has also classified wood dust as a known human carcinogen.
· Avoid dust contact with ignition source.
· Sweep or vacuum dust for recovery or disposal.
· Avoid prolonged or repeated breathing wood dust in air.
Approved respirators may be needed depending upon dust conditions.
· Avoid dust contact with eyes and skin. Wear gloves and safety glasses when handing and machining the product.
· FIRST AID: If inhaled, remove to fresh air. If irritation persists, contact a physician.
•
Applications: May be stapled, nailed or glued down over wood sub floors or glued directly to concrete sub-floors, on grade or above grade, we
do not recommend below grade applications. For all types of installation, end joints must be staggered at least 10" to 12"".
Manufacturer recommends installing the flooring perpendicular to the floor joist.
NOTE: Manufacturer does not recommend installing over or onto particleboard, (OSB is the only exception).
•
Humidity:"Normal living conditions" are defined as having the relative humidity (air) being monitored and maintained at 40% to 65%,and the
moisture content of the flooring at 6% to 9%,with a tolerance of +/-1%.The proper use of a humidifier/de-humidifier is recommended. Wood that
is too dry may "crack" or "check". Wood that is too damp will increase in width causing "cupping' or crowning".
A moisture content that is too high may also lead to mildew in extreme conditions. These situations are job site related and not considered a manufacturing
defect.
Abuse or Misuse. This warranty does not cover indentations, scratch damages caused by negligence or damage caused by high heel shoes, furniture of
equipment, pet claws, pebbles or sand.
Insect Infestation. This warranty does not cover any insect infestation once the product has left the factory
Alterations/Repairs. Alterations to flooring will void any and all except implied warranties. No warranty is provided to cover repairs. Resurfacing and
repairs or replacement shall not extend the warranty period.
•
Sub-floor Surfaces must be flat (3/16"in 10' or 1/8 in 6' radius),clean, dry and free of dirt, wax, oil, paint, curing agents and other contaminants
that would interfere with adhesive bond. Old resilient floors can be installed over provided above conditions apply. Wood sub-floors must be
sanded level prior to new installation. Concrete sub-floors must have all cracks and holes filled with latex based Portland patching material.
Concrete sub-floors must be tested for moisture and not exceed three pounds per 1,000 square feet using the calcium chloride test or no more
than 4.5% on the Tramex Concrete Moisture Encounter meter. Only engineered flooring may go below grade and even then, it must be installed
as a floating floor.
•
Work out of multiple (2-3) boxes. TIMBER is a natural product and has natural colour variations. TIMBER flooring is separated by shade at
the factory. There are no standards for this so the shade differences between cartons may be noticeable. Mixing cartons creates a natural,
random shade effect.
•
Nail Down: Planks shall be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving 1/2"
expansion space from base plate or wall. Ensure started rows are firmly in place by wedging or face nailing. Once initial rows are secure,
second and further courses shall be blind nailed directly above tongue at a 45-50 degree angle to the face. Fasteners shall be spaced at 10-12
inch intervals with a minimum of 2 fasteners per piece.
NOTE: There will not be a guarantee for TIMBER flooring installed over or onto particleboard. (OSB is the exception)
•
Glue Down: You must follow the glue manufacturers information and installation instructions printed on the adhesive container label. Spread the
glue with a 3/16"×3/16"×3/16" square notched trowel. Inspect each board before installation. Planks should be started square with the room and
parallel to its longest dimension by positioning with a chalk line, leaving 1/2" expansion space from the base plate or wall. Make sure the starter
rows are firmly in place by a wedge or spacer. Once initial rows are secure, use adhesive in a "Wet-Lay" method of installation (refer to the glue
manufacturer’s instructions).Remove spacers once the job is complete.
•
Moisture: While TIMBER flooring is much more stable than most woods, it is still subject to damage when in direct contact with a
constantly wet slab.
The informational items communicated here are intended as suggestions. We recommend that a professional trade person(s) be consulted for the
installation.
At all times, when in doubt, please seek advice from a professional installer.