Information HUB and Spoke

Birmingham Hub and Spoke
Who are Creative Support?
Creative Support are a not-for-profit provider of personalised services, supporting
people to enjoy their lives and reach their full potential. Our services focus on
promoting recovery, wellbeing and greater independence. We enable people to
make progress in these areas by recognising and building on their strengths,
coping abilities, social networks and natural support systems.
What are Birmingham Hub and Spoke
Creative Support deliver preventative and wellbeing
services for those who have or are at risk of experiencing
mental ill health. We provide one-to-one and group
support that focuses around individualised recovery
pathways to enable people to live a fulfilled life.
The Hub and Spoke Services operate out of two Hubs: Water Street in the Heart of
Birmingham, and Northfield in South Birmingham. We also facilitate several
community Spokes which offer activities such as gardening and friendship and
support groups.
We offer a wide range of sessions to help you develop your skills, confidence and
wellbeing, build social and support networks and develop personal effectiveness.
Our sessions are run by our Support Time Recovery (STR) Workers, sessional staff,
volunteers and external agencies who deliver specialist workshops, advice
sessions and one-off talks.
Who can access the services?
Men and women over the age of 18
With a mental health diagnosis
Living within the Birmingham area
Hub Facilities
Facilities include a fully equipped music recording studio, a café serving lunchtime
meals and snacks, facilities for cooking and art, I.T. spaces, training rooms and
quiet rooms for relaxation sessions.
Core Sessions
One-to-One mental health support
Self Esteem Group
Anxiety Support Group
Feelings and Emotions Support Group
Skills for Life including I.T. and Literacy
Advice Sessions on Employment and Benefits
Arts and Crafts
Cooking and Work Experience in the Hub’s Café
Equality and Diversity
As an equal opportunities employer, we are committed to
promoting equality and diversity for staff (recruitment,
training, supervisions, ongoing support) and people we support
(culturally appropriate support).
Information regarding this service can be provided in different languages and in
other formats to meet literacy needs.
Member Involvement
Creative Support is committed to an individualised, person-centred philosophy of
service delivery which is designed around the individual needs and choices of the
members of Birmingham Hub and Spoke Services.
Creative Support’s staff team work in coproduction with our members to ensure
that our services are driven and shaped by the needs and choices of our
members. This partnership approach is facilitated by:
Members’ forums
Regular meetings between staff teams and members
Questionnaires and consultations
The compliments and complaints system
Member involvement in the staff recruitment process
Member access to Creative Support’s programme of training
How can I access the services?
You can ask you GP to refer you to our services
You can contact us for a referral form via the internet, post or telephone
You can fill in a referral form whilst having a look around our services
Heart of Birmingham Hub, Water Street: 10am until 4pm Monday, Tuesday,
Thursday and Friday; 12 - 4pm Wednesday
South Birmingham Hub, Northfield: 10am until 4pm Monday, Tuesday,
Wednesday, Thursday, Friday, Saturday
Heart of Birmingham Hub
South Birmingham Hub
64 Water Street
888-890 Bristol Road South
B3 1HN
B31 2NS
Tel: 0121 200 3188
Tel: 0121 476 4349
Unit Business Manager, Olivia Toop
Service Co-ordinator, Emma Smith
Development Officer, Belinda Johnson