IN S IG sh .a In su ra n c e In st it u te IN S IG s. c 2014 In st it u ti i S ig u ri m e v e A NNUAL REPORT R APORTI VJETOR 2014 CONTENT Letter of the General Manager ........................................ Economic Developments in Albania .................................... Insurance Market ............................................................... Profile of INSIG s.c. ........................................................... Ownership on INSIG s.c. .................................................... Supervisory Board .............................................................. Organization of INSIG s.c. .................................................. Distribution Network of INSIG s.c. ...................................... Organizational chart of INSIG s.c. ........................................ Insurance Activity ............................................................... Losses from insurance activity ............................................ Consolidated financial Statements ...................................... Loss and profit statement and other consolidated comprehensive income ............................................... Consolidated Statement of changes in equity ...................... Consolidated statement of cash flows .................................. Notes on financial statements ............................................ 5 LETTER FROM THE GENERAL MANAGER Dear Shareholder, Dear Members of the Supervisory Board, Ladies and Gentlemen, The financial programe and the objectives of the company for the underwritting year 2014 have aimed to increase the position of the company in the market and decrease inherited problems by the previous administration. This was achieved through equalization and consolidation of all economic and financial indicators asset related, based on law requirements and respective standarts, as well as the profesionalism and integrity of the people working in Insig and the services offered to the clients. The economic and financial indicators at the end of 2014 show that Insig, has met most of the objectives set by the financial programe of the company. This was achieved through hard work and commitment of the management and employees of Insig in the three territories where our company operates, Macedonia, Kosovo and in particular, Insig Albania. For the first time, not only it was stopped the deterioration and the decrease of Insig’s position in the Albanian market, but also it was improved the market share for most of the insurance products, sufficiantly increasing the incomes and effectively managing the expenses. Fronted with several inherited and unsolved problems, Insig Albania has taken certain provisions, a part of which unexpected in the financial programe, but necessary to regulate and consolidate the accounts and assets according to law and technical standards. The financial data of the company as of 31 December 2014, indicate an achievment on the financial stability, maintaining an appropriate level of capital, reducing operational costs and investing the assets in the financial market to guarantee an optimal return. However, the financial records of the company at the end of the year 2014 indicate a number of achievements in the financial stability, maintaining the right capital level, reducing operational costs, as well as investing its assets in the financial market. 6 Following the outcomes of the law and contractual relationships, Insig has made good efforts offering more trust, security and flexibility to the clients, through the agent’s network and other structures that operate in Albania, Kosovo and Macedonia. Following, a brief information about the financial indicators for 2014. Property insurance, gross premium income (for Albania) are 115,252 thousand Lekë. Special efforts are made to improve the non life underwriting sector, as an important element to increase the portfolio and the profit of the company in the future. Motor Insurance, as for the other companies, as well as for Insig, is the main activity that contributes on the increase of company’s income. This product has 68% of the premium income for non life insurance. Life & Health insurance, the insurance market has reflected the problems and difficulties of the financial market in general. However, based on our specialists’ knowledge over mortality, morbidity and longevity trends, INSIG has offered its clients, tailored solutions to insure their risk and capital management needs. Gross premium income for 2014 are 132,129 thousand Lekë. During 2014, INSIG paid special attention to the professionalism, accuracy and promptness of handling the claims, as well as claim payments, applying professional standards, in both life and non life. The financial and economic factors of 2014 serve as a good base ralated to the financial program expectation of 2015, for guaranteeing a qualitative and attractive service for the clients, as well as to professionally confront the challanges of the insurance market, including also the ones to achieve the financial indicators and the best possible performance in the frame work of privatisation process. EDLIRA DVORANI GENERAL MANAGER 7 I. ECONOMIC DEVELOPMENTS IN ALBANIA1 The economic activity in Albania improved in 2014. According to INSTAT data, the gross value added was up 1.4% during the first three quarters of the year and indirect indicators suggest that it accelerated in the fourth quarter. Overall, economic and financial stability indicators were improved, although the Albanian economy continues to operate below its capacity and to face an unfavourable external environment. From the macroeconomic aspect, inflation and inflation expectations remained low. In the area of public finance, year 2014 was characterised by a consolidating fiscal policy. Fiscal revenues were up and, excluding the payment of government arrears, budget deficit was reduced. In the area of economic and financial relations with abroad, year 2014 did not see a change from previous trajectories. The current account deficit increased, but the balance of payments was positive and the exchange rate appeared stable. From the financial aspect, the Albanian economy and financial system saw progress in 2014, with regard to improvement of liquidity indicators, profitability and asset quality. However, the banking sector intermediation remains low and its balance sheets continue to suffer from non-performing loans. Bank of Albania estimates suggest that economic growth in 2014 will be higher than in the previous year. This growth was mostly driven by the increase in private consumption and investments, as a result of the improved businesses and consumers’ confidence, private sector’s balance sheets, and lending standards. The consolidating fiscal policy resulted in the reduction of the fiscal stimulus, while foreign demand did not contribute to economic growth. Economic difficulties in Albania’s trading partners did not favour growth of demand for Albanian goods and services; in the presence of certain supplyside shocks, they were reflected in low increase of Albanian exports. Albeit upward, aggregate demand was insufficient to fully utilise production capacities of the economy. The cyclical weakness of demand has created an economic environment with weak pressures on the rise of wages, labour costs, profit margins and consumer price inflation. In addition, imported inflation was downward and added disinflationary pressures in the economy. Consumer price inflation averaged 1.6% in 2014, remaining below Bank of Albania’s target. Beyond driving domestic demand, the transmission of the monetary stimuli in the economy contributed positively to financial soundness indicators. The deceleration of the increase in non-performing loans, improvement of liquidity in the system, preservation of sound balance sheets in the financial sector and stability of the exchange rate have all contributed to the country’s financial stability. 1 Annual Report of i Bank of Albania for 2014, Economic Developments in Albania 8 II . INSURANCE MARKET2 In 2014 the Albanian insurance market sufficiently increased in terms of total gross written premiums which were ALL 11.62 billion, increasing by nearly 36.15% compared with 2013 and an average increase of the last five years of 8.95%. In 2014, the number of the companies operating in this market, was reduced due to the merging of two insurance companies in one. In terms of its structure, the market remained oriented towards Non-Life insurance, which brought in about 90.93% of the total volume of gross written premiums in this market. Life insurance accounted for 8.83% of the total volume of gross written premiums. In 2014, voluntary insurance accounted for 40.48% and compulsory insurance 59.52% of total gross written premiums in the insurance market. In 2014 the increase of the insurance market was mainly influenced by the compulsory motor insurance increase dynamics. 2 Annual Report of Financial Supervisory Authority for 2014, Insurance Market. 9 III. PROFILE OF INSIG In 2014, INSIG continued to operate in Albania, Kosovo and Macedonia. As of 31 December 2014, INSIG had 230 employees in these three countries. Non – life insurance in the three territories were represented by various insurance products, that cover third party liability, casco, fire and allied perils, theft, bank security, different types of liability, marine and cargo, agriculture and livestock, etc. Life insurance products offered by the company are mainly short-term products, such as individual life insurance and group life insurance, pupils and students life insurance, debtor’s life insurance, combined life, health and life insurance, etc. Over 2014, INSIG maintained stable relationships with important partners in the international insurance and reinsurance market. INSIG ceded a part of the risks to international reinsurers, based on laws in Albania, Kosovo and Macedonia. In 23 years of operation, INSIG has significantly improved the quality of staff, through good recruitment policies and continous training. 10 IV. OWNERSHIP ON THE COMPANY In accordance with the Company’s Bylaws, Article 6, the subscribed capital is 1.020.000 thousand lek devided into 1,700 shares with a nominal value 600 thousand leks. In 2014 the shares of the Company were 100% state owned, represented by the Minister of Finance. SUPERVISORY BOARD Ervin Mete – Chairman Engjëll Agaci – Deputy/Chairman Anila Denaj – Member Luneda Sufali - Member Spiro Brumbulli – Member ORGANIZATION OF THE COMPANY: Average number of employees in 2014: Head office Tirana : 55 Branches in Albania : 57 Branch INSIG Kosovo : 38 Macedonia : 80 DISTRIBUTION NETWORK OF INSIG S.C. Branches and number of employees Kosovë Maqedoni Albania Macedonia 31.12.2014 Branches/ No. of Agencies employees Berat 2 Dibër 2 Durrës 4 Elbasan 5 Fier 4 Gjirokastër 3 Kavajë 3 Korçë 3 Kukës 2 Laç 1 Lezhë 1 Lushnje 3 Pogradec 3 Sarandë 3 Shkodër 3 Tiranë 12 Vlorë 3 Total Branches / Agencies 57 Kosovo 31.12.2014 Affiliation Head Office Pristine - Mitrovicë Ferizaj - gjilan Prizren Pejë - Gjakovë Total No of employees 29 3 2 2 2 38 11 31.12.2014 No of Affiliation employees Head Office Skopje Kumanovë Tetovë Gostivar Kavadarci Strumica Bitola Kocani Veles Prilep Struga Kicevo Resen Negotino Gjevgjelia Shtipi Dibër Ohër Total 28 8 4 9 4 3 3 3 2 3 1 2 2 1 1 1 2 2 1 80 Sales and Marketing Department (For non-life product) 12 Sales and Marketing Department (For life products) KOSOVO BRANCH Risk Managment Department Assistant of General Manager/ Secretary of Supervisory Board Claims Department Finance Department Branches and Agencies General Manager SUPERVISORY BOARD MINISTER (Shareholder’s Assembly) Legal Department Internal Audit Department Human Resources and Supporting Services Department Secretary of General Manager V. ORGANIGRAM VI. FINANCIAL INDICATORS INSURANCE ACTIVITY For 2014 gross written premiums were 1.799.303.465 lekë for life and non life insurance. The territorial split of premiums for 2014 was: Albania 43%, Kosovo 33 % and Macedonia 24 %. About 80 % gross written premiums were motor insurance, 11 % property insurance, 7 % life insurance, and 2 % life and health insurance. Distribution of gross written premiums by territory: Gross written premiums Albania Kosovo Macedonia Total % to total /Year 2014 43% 33% 24% 100% % to total /Year 2013 31% 46% 23% 100% Distribution of gross written premiums by territory 50% GROSS WRITTEN PREMIUMS 45% 46% 43% 40% 35% 31% 33% 30% 24% 25% 23% 20% 15% 10% 5% 0% Albania Kosovo Macedonia TERRITORIES 2014 13 2013 DISTRIBUTION OF GROSS WRITTEN PREMIUMS BY LINES OF BUSINESS FOR INSIG GROUP: % to total /Year 2014 Type of product Motor vehicle Property Life Health Total % to total /Year 2013 80% 11% 7% 2% 100% 75% 14% 9% 2% 100% Distribution of gross written premiums by lines of business 90% 80% 80% 75% 70% 60% 50% 40% 30% 20% 11% 10% 0% Motor vehicles 14% 7% Property 2014 9% 2% Life Health 2013 ALBANIA Type of product Motor vehicle Property Life Health Total % to total /Year 2014 68% 15% 16% 1% 100% 14 2% % to total /Year 2013 49 % 21 % 29 % 1% 100% Gross written premiums in 2014 were 778.132.184 lekë. About 68 % of premiums were motor insurance, 15 % property insurance and 17 % life and health insurance. Distribution of gross written premiums by lines of business in Albania 80% 70% 68% 60% 49% 50% 40% 30% 29% 21% 20% 16% 15% 10% 0% 1% Motor vehicles Property 2014 Life 1% Health 2013 KOSOVO Gross written premiums in 2014 were 586.239.100 lekë. About 88 % were motor insurance, 12 % property insurance and 0,2 % health insurance. Type of product Motor vehicle Property Life Health Total % to total /Year 2014 88 % 12 % 0,2% 100 % 15 % to total /Year 2013 84 % 15 % 0% 1% 100 % Distribution of gross written premiums by lines of business in Kosovo 100% 90% 88% 80% 84% 70% 60% 50% 40% 30% 20% 12% 10% 0% 15% 0 Motor vehicles Property 2014 0% 0 Life 1% Health 2013 MACEDONIA Gross written premiums in 2014 were 434.932.181 lekë. About 92 % of premiums were motor insurance, 3 % property insurance and 5 % life and health insurance. Type of product Motor vehicle Property Life Health Total % to total /Year 2014 92 % 3% 5% % to total /Year 2013 93 % 2% 0 5% 100% 100% 16 Distribution of lines of business in Kosovo 100% 90% 92% 93% 80% 70% 60% 50% 40% 30% 20% 3% 10% 0% 2% 0 Motor vehicles Property 2014 0 Life 5% 5% Health 2013 PAID CLAIMS During 2014 INSIG s.c. was focused on a qualitative service to the clients through flexible and quick procedures. The claims paid amount in 2014 was 604.441.496 lekë. Paid claims in lekë (Group) 2014 604.441.496 2013 800.607.335 17 CONSOLIDATED FINANCIAL STATEMENTS 18 Insig Sh.a. LOSS - PROFIT STATEMENT AND OTHER COMPREHENSIVE PASQYRA E FITIM HUMBJEVE DHECONSOLIDATED E TË ARDHURAVE TË TJERA PËRMBLEDHËSE E INCOME STATEMENT KONSOLIDUAR (Të gjitha shumat janë shprehur në Lek, përveçse kur përcaktohet ndryshe) Shenime 31 dhjetor 2014 31 Dhjetor 2014 Shënime 31Dhjetor dhjetor2013 2013 31 riparaqitur riparaqitur Prime të shkruara bruto Ndryshimi neto në rezerven e primeve të pafituara Primetetëshkruara shkruaraneto neto Prime 29 1,799,303,465 1,792,392,784 20 32,367,118 1,831,670,583 1.831.670.583 142,496,169 1,934,888,953 1.934.888.953 Prime të ceduara risiguruesve Ndryshimi në rezerven e primeve të pafituara për pjesën e risiguruesit Primetetëshkruara fituara neto Prime neto 30 (171,330,591) (261,763,000) (24,147,148) 1,636,192,844 1.636.192.844 (17,158,861) 1,655,967,092 1.655.967.092 Të ardhura të tjera nga marrja në sigurim Shpenzimet e demeve dhe te trajtimit te demeve Shpenzimet e marrjes ne sigurim Shpenzime administrative Humbje operative Humbje operative 31 19 21,598,790 14,164,602 (825,732,698) (230,806,339) (830,149,808) (228,897,211) (228.897.211) (728,708,398) (304,454,936) (822,026,654) (185,058,294) (185.058.294) Të ardhurat financiare Të ardhura/(humbje) nga kurset këmbimit, neto Të ardhura financiare neto 35 36 103,142,332 195,072,370 36,448,979 139,591,311 (6,289,371) 188,782,999 (89,305,900) 3,724,705 (30,544,812) (41,959,396) (119,850,712) (38,234,691) 49,817,554 572,554 - 44,678,530 3,668,748 48,244,165 49,245,000 (7,236,625) (70.033.158) (70,033,158) 6.443.839 6,443,839 e 32 33 (Humbja)/fitimi para tatimit Tatimi mbi fitimin 37 Humbja e vitit Të ardhura përmbledhëse të tjera Rezerva përkthimi Rivlerësimi i aktiveve të qëndrueshme Tatim i shtyre nga rivlersimi i aktiveve të qëndrueshme Tatimi i shtyrë nga rezerva e katastrofës Totali i (humbjes)/të ardhurave përmbledhëse Totali i humbjes/te ardhurave permbledhese te vitittë vitit 2,242 Shënimet shoqëruese në faqet 5 deri 41 janë pjesë përbërëse e këtyre pasqyrave financiare. 19 2 20 - - Korrigjim i gabimit (referoju shenimit 2.e) Totali i fitim/(humbjeve) përmbledhëse (riparaqitur) Rritja e rezervave të tjera Dividentë te paguar Transaksione me pronarët, të rregjistruara direkt në kapital 1,020,000,000 - - Dividentë te paguar Transaksione me pronarët, të rregjistruara direkt në kapital Gjëndja më 31 Dhjetor 2014 - - 180,626,537 - 44,677,559 - - - - (439,201,903) - (488,446,903) - Riklasifikim i rezervës së katastrofës - - 49,245,000 - - - - - - 49,245,000 - Rritja e rezervave të tjera - - - 439,201,903 - - - 2,242 2,242 - - Totali i fitim/(humbjeve) përmbledhëse - Ndryshime nga kursi i këmbimit - - 44,677,559 - - - - - - - - - 439,199,661 Rezerva për katastrofë 49,245,000 - Të ardhura përmbledhëse të tjera Riklasifikim i rezervës së katastrofës 180,626,537 - - - - - 44,677,559 Rezerva për dëmet Totali i të ardhura përmbledhëse të tjera - Humbja e vitit 1,020,000,000 41,007,540 - Totali i fitim/(humbjeve) përmbledhëse Gjëndja më 31 Dhjetor 2013 41,007,540 - Totali i të ardhura përmbledhëse të tjera - - Të ardhura përmbledhëse të tjera Ndryshime nga kursi i këmbimit - 139,618,997 - 1,020,000,000 Rezerva e rivlerësimit Humbja e vitit Gjëndja më 1 Janar 2013 Kapitali Aksioner (Të gjitha shumat janë shprehur në Lek, përveçse kur përcaktohet ndryshe) Insig Sh.a. PASQYRA E NDRYSHIMEVE NË KAPITAL E KONSOLIDUAR CONSOLIDATED EQUITY CHANGES STATEMENT 3 1,164,171,785 501,499,750 - 488,446,903 13,052,847 - - - - - 662,672,035 13,081,124 - 13,081,124 - - - - - - 649,590,911 Rezerva të tjera 123,456,413 - - - - 572,555 572,555 572,555 - - 122,883,858 - - - 3,668,748 (219,419) 3,959,167 3,959,167 3,959,167 - 119,215,110 Rezerva e perkthimit (308,131,059) (13,052,847) - - (13,052,847) (119,850,712) - - - (119,850,712) (175,227,500) (39,127,283) (26,046,159) (13,081,124) (38,234,691) - (38,234,691) - - (38,234,691) (97,865,526) Fitime të mbartura 2,224,801,235 - - - - (70,033,157) 49,817,555 572,555 49,245,000 (119,850,712) 2,294,834,392 (26,046,159) (26,046,159) - 6,443,839 40,719,363 (34,275,524) 3,959,167 3,959,167 (38,234,691) 2,314,436,712 Totali Insig Sh.a. CASH FLOWECONSOLIDATED STATEMENT PASQYRA KONSOLIDUAR FLUKSIT TË PARASË (Të gjitha shumat janë shprehur në Lek, përveçse kur përcaktohet ndryshe) Për vitin e mbyllur 31 Dhjetor 2014 2013 Fluksi i parasë nga aktivitetet operative Humbja pas tatimit Rregullime për: Zhvlerësimin Nxjerrja jashtë përdorimit Shpenzimet e zhvlerësimit Ndryshime në detyrimet prej humbjeve dhe shpenzimet nga rregullimet e humbjeve Ndryshimi në rezervën për primet e pafituara Ndryshimi në aktivet e risigurimit Të ardhura nga interesi Ndryshime nga kursi i këmbimit Fluksi i mjeteve monetare nga aktivitetet operative para ndryshimit në aktivet dhe detyrimet operative (119,850,712) (38,234,691) 20,125,729 12,176,854 20,311,251 18,798,491 7,668 22,988,331 69,278,542 164,928,667 (32,503,450) 80,423,334 (103,142,333) (29,032) (140,565,162) (131,068,956) (166,591,303) 3,670,990 42,440,308 (361,716,090) (71,360,268) 54,961,173 39,570,185 23,137,911 19,620,088 (3,618,648) (6,359,997) (14,812,033) 89,834,615 11,779,784 (33,915,037) 20,538,260 (50,900,681) (20,210,204) 9,259,393 (17,992,363) 83,578,719 (353,322,323) (6,591,772) (139,760,328) (422,522,923) (12,841,084) 103,142,332 (478,573,775) (22,529,543) (858,025,464) 422,045,870 45,595,931 165,432,433 (247,480,773) (394,995,056) (26,046,159) (26,046,159) (626,849,254) Mjete monetare dhe ekuivalente me to në fillim të vitit 692,734,970 1,319,584,224 Mjete monetare dhe ekuivalente me to në fund të vitit (Shënimi 8) 297,739,914 692,734,970 Ndryshimi në aktivet dhe detyrimet operative Ndryshimi në llogaritë e arkëtueshme të sigurimit dhe llogari të tjera të arkëtueshme Ndryshimi në shpenzimet e shtyra të marrjes në sigurim Ndryshimi në aktive të risiguruara Ndryshimi në detyrime të risiguruara Ndryshimi në aktive të tjera Ndryshimi në detyrime të tjera Ndryshimi në provigjione te tjera Tatimi mbi fitimin i paguar Flukset monetare të gjeneruara/(te perdorura) nga aktivitetet operative Flukset monetare nga aktivitetet investuese Blerje paisjesh dhe aktivesh jo materiale Ndryshim në depozitat me afat Blerje e bonove të thesarit Blerje e Investime të mbajtura për tregtim Interesa të marra Flukset monetare të gjeneruara nga aktivitetet investuese Flukset monetare nga aktivitetet financuese Dividend i paguar Flukset monetare të përdorura në aktivitetet financuese Ulje neto në mjetet monetare dhe ekuivalente me to Shënimet shoqëruese në faqet 5 deri 41 janë pjesë përbërëse e këtyre pasqyrave financiare. 21 NOTES ON FINANCIAL STATEMENTS Included here in is some brief information on the audited financial statements. Basis of compliance These consolidated financial statements are prepared in accordance with International Financial Reporting Standards (IFRS), adopted by the International Accounting Standards Board (IASB). Basis of preparation The financial statements are prepared on the historical cost basis except, property and equipment as well as, investment for trading that are presented with the right value. Operational currency These consolidated financial statements are presented in LEK, the Albanian currency, that is the operational currency of the Group. Correction of the previous year During 2014, the Group decided to revaluate part of property and equipment based on evaluation reports dated September 2013. The effect of this revaluation is reflected on the financial statements as a correction of a material mistake of the previous period, representing the opening balances of stable assets, other incomes, revaluation reserve and deferred tax liability for the year ended 31 December 2013. Besides this, the Group corrected some non material mistakes of the previous period identified during 2014, representing the opening balances for the year ended 31 December 2013. Basis of consolidation Subsidiaries Subsidiaries are those entities controlled by the Group. Control exists when the Group has direct or indirect power, to govern the financial and operating policies of an entity so as to obtain benefits from its activities. The financial statements of the subsidiaries are included in the consolidated financial statements from the date that the control commences until the date that this control ceases. Eleminated transactions during consolidation The balances and transactions, incomes or unrealized expense (besides loss and profit transactions in foreign currency) within the group, are eleminated at the moment the consolidated financial statements are drafted. Unrealized profit and loss is eleminated at the same way, but with the condition not to have an evidence for the depriciation amount. 22 Financial Risk Management The Group monitors and manages the financial risk of its operation through internal risk analyses that describe the importance of risks level. These include market risk, (currency risk, interest rate risk) credit risk and liquidity risk. The Group does not use derivative financial instruments to be protected by such risk exposure Market risk Market risk is the negative financial influence as a result of changes in the market, such as exchange rates, other fluctuations in prices. Market risks derives from changes in values assets and liabilities. The interest rates and group has it own policies and procedures derives from regarding market risk administration. Currency Risk The company undertakes transactions in the local currency and foreign currency as well; that is why there is risk in exchange rate fluctuation. Due to this foreign exchange fluctuations may affect the level of shareholder’s equity as a result of the change into local currency. Currency risk in the investment portfolio is managed using assets/liabilities matching principle. Credit Risk Credit risk refers to risk that third parties will not meet their contractual obligations and resulting in financial loss for the company. In the normal course of its activity, while premiums received, funds are invested to pay future obligations to policyholders. The Group is exposed to credit risk through maturity debts, term deposits, deposits and receivables from reinsurers. The group has established internal procedures by which the reinsurer should be rated BBB or higher and comply the Group’s requirements related with Reinsurance Safety Rules. The Group manages its credit risk exposure by regularly monitoring the exposure to debt instruments and term deposits. Sensitivity Analysis The following table details the Group’s sensitivity to the growth and collapse of the national currency (ALL) against the relevant foreign currencies. Changes in the exchange rates are used to report to the Group’s Management and represents the evaluation of Management to possible changes in exchange rates. For each sensitivity analysis the change of a single factor is taken into account, assuming that other factors are constant. Sensitivity Analysis for the year ended 31 December 2014 and 31 December 2013 (in ‘000 ALL): 23 Sensitivity Analysis for the year ended 31 December 2014: Amount Effect EUR grows by 10% to Lek EUR drops by 10% to Lek Profit Loss USD grows by 10% to Lek Profit USD drops by 10% to Lek Loss MKD grows by 10% to Lek MKD drops by 10% to Lek 209,466 (209,466) 34,703 (34,703) Profit 75,675 Loss (75,675) Sensitivity Analysis for the year ended 31 December 2013: Amount Effect EUR grows by 10% to Lek Profit 219,389 EUR drops by 10% to Lek Loss USD grows by 10% to Lek Profit 23,925 USD drops by 10% to Lek Loss (23,925) MKD grows by 10% to Lek Profit 61,553 MKD drops by 10% to Lek Loss (61,553) (219,389) Interest rate risk Interest rate risk is composed of the risk that the value of future cash flows of a financial instrument will fluctuate due to changes in the interest rates in the market and the risk that the maturity of financial assets with interest bearing, will vary from those financial with interest used to finance these assets. The duration for which the interest rate is fixed on a financial instrument is an indicator of exposure to interest rate risk liabilities. Group assets and liabilities include the risk of market interest rates changes. On December 31, 2014 and 2013 the Group has no significant values in interest bearing financial liabilities, but it has an important concentration of interest rate risk in three months and one year term deposits and treasury bills. Liquidity Risk Liquidity risk is the risk that the Group cannot pay financial obligations on time. Liquidity risk is unavoidable for the Group’s business because certain acquired assets and sold liabilities could have special features of liquidity. If the Group would need significant amounts in short time, exceeding cash limits, held during normal activity, it may have difficulties to secure favourable prices. However, the Group has access on loan on 31 December 2014 and 2013. The Group manages liquidity risk by continuously monitoring the actual and forecasted cash flows matching the maturities of financial assets and liabilities. 24 Assumptions and Sensitivity Risks related to non life insurance contracts are complex and they complicate the quantitative analyze of sensitivity. The company uses statistical and actuarial technics including factors such as expected loss ratio. The Group considers as sufficient, the liability on non life insurance that is known in the financial position statements. However, the actual experience will change from the expected result. A general view of losses and combined ratio for 2014 and 2013 is presented below: 2014 2013 Loss ratio 51% 41% 65% 63% 115% 104% Expenses ratio Combined ratio Effect 2014 2013 Loss ratio 5% increase in loss ratio Loss 5% decrease in loss ratio (41,326) (36,427) Profit (41,326) (36,427) 5% increase in expenses ratio Loss (52,935) (56,331) 5% decrease in expenses ratio Profit (52,935) (56,331) 5% increase in combined ratio Loss (94,261) (92,757) 5% decrease in combined ratio Profit (94,261) (92,757) Expenses raport Combined ratio 25 26