IT GUIDE
WWW.NHH.NO/IT
IT SUPPORT FOR STUDENTS
IT ACCOUNT
As a student at NHH you will get access to IT services that will play an
important role in your school work. The IT support for students is here to help
you solve your problems concerning these services. You will get a short
introduction in this guide about important services that influence your school
day. Please visit our home page, www.nhh.no/it, if you want more information.
FIRST LOGIN
IT support for students has two offices, one at the library in the Servicebuilding and one in Nybygget.
The offices are open Monday- Friday. In addition, the office in the library is
open on Saturdays. The opening hours can be found at www.nhh.no.
Problems concerning private computers are not our responsibility.
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Username: sXXXXXX
Password: nhh!pinkodepinkode
(This should be changed the first time you log in)
Your student mail account, the school computers, the network Eduroam, your
It's Learning account and Studentweb via Feide uses the same password.
You will need a personal username and password to use NHH’s network. Your
username is your student number. You will find the pin code on the invoice we have
given you, at the Information Centre or at the International Relations Office.
An example of a pin code is 1234, that means a student with student number
s130000 use s130000 as username and write nhh!12341234 as password.
CONTACT US
E-post: hjelp@nhh.no
Tlf.: 55 95 95 57
CHANGE OF PASSWORD
You can change your password in several ways:
https://selfservice.nhh.no/passwordreset
http://webmail.nhh.no ––› «Alternativer» ––› «Endre passordet»
At a school computer: Press ctrl+alt+delete and «change a password»
IT support office
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The requirement for your password is at least 8 characters, capital (big) and small
letters, at least one number (digit) or special character. In addition it cannot be your
name or parts of it. An example of an accepted password is “Bergen123”.
FORGOTTEN PASSWORD?
1. Go to https://selfservice.nhh.no/passwordreset
2. Press “Reissue password“
3. Type your alternate mail address. Use the address that is registered in Student
Web (under registration - address). When changing this e-mail address, please
note that it may take up to 24 hours until the system is updated.
4. In case of problems, contact hjelp@nhh.no or visit the IT-support office.
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E- MAIL AND IT’S LEARNING
USING THE COMPUTERS AT NHH
E-MAIL
M-AREA
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All students have their own hard drive called M-area for saving their files. This can
be found under “My computer” and then “Network Location”. It is important that you
save your files in your M-area and not on the desktop because we only take back up of
the files located in the M-area.
Your student e-mail address has the formats: firstname.surname@stud.nhh.no
and sXXXXXX@stud.nhh.no"
Login:
http://webmail.nhh.no (Or Microsoft Outlook on a school computer)
Username: sXXXXXX
Password: same as on a school computer, Studentweb via Feide and Eduroam.
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NHH will only use this address to contact students with important information and
messages. This includes information from the Student Administration, the
International Relations Office and the library. All students are obliged to check this email account on a regular basis, or make sure the e-mails get forwarded to another
address you use.
Forgot password to the mail account?
1. Go to https://selfservice.nhh.no/passwordreset
2. Follow the same steps described at the previous page.
IT’S LEARNING
It’s Learning is a web based e-learning system. In this system you will find all the
information about your courses. The system is also used to send relevant information
to the students.
Login:
1. Go to http://nhh.itslearning.com/elogin
2. Select the option “Log in with FEIDE”
3. Username: sXXXXXX
4. Your password is the same as you use to login to the NHH-account
5. In case of problems, contact hjelp@nhh.no or visit the IT support office.
All students are obliged to follow NHH’s IT rules when using the M-are, and abuse
can result in suspension. The rules can be found at our home page.
LOGIN
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SOFTWARE
NHH uses View/VDI clients, which means you can access your content and special
programs either from school or from your personal computer through
desktop.nhh.no.
When logged in you have access to programs needed for your education. This
includes for example Adobe Acrobat X Pro and Microsoft Office. Under «NHH
Spesielle Programmer» and «NHH Standard Programmer» in the start menu you can
find other programs that NHH got available. To access the programs Datastream and
SDC needed by some master students, contact the IT-support office.
PINCODE FOR FOR USE OF ACCESS CARD (STUDENT CARD)
In order to access school and the computer labs after opening hours you need the pin
code for your student card. This can be found by:
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Username: sXXXXXX
Password: Same as your NHH-mail account, Studentweb via Feide and Eduroam
Opening the start menu
Type «pinkode» in the search field
Open the Pinkode program
Accept the conditions
Remember your four digits pin code. It is personal and cannot be changed.
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PRINTERS
Recharge your student card:
Go to https://epay.nhh.no
To use the printers, you will need a PUK code:
1. Login at https://epay.nhh.no with your username (sXXXXXX@stud.nhh.no)
and password
2. Press «Setup» and then choose the tab named “Codes”
3. Click on the option «Generate new PUK»
4. Write down the PUK code, it can only be generated one time.
5. Swipe your student card at one of the printers.
6. Type in your newly generated PUK code and you will be able print.
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When printing, it is important to be aware of the type of printer you choose since
the document can only be obtained from this type of printer. The printers are
labeled with names (HP and OCE).
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Safecom-OCE-printers can:
Print in black and white
Copy
OCE prints more pages per minute
than HP
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How to print in color:
1. Press CTRL+P or go to File -> Print
2. Press «Printer properties»
3. Go to the tab named “color”
4. Remove the mark on «Print in greyscale»
5. Remember to choose the HP printer
Printing prices:
Scan to mail: Free
Copy:
0,90 kr per sheet (two sided).
Printing:
Black and white: 0,20 kr per sheet (one sided), 0,25 kr for two sided.
Color: 0,75 kr per sheet (one sided), 1,25 kr for two sided.
As a new student at NHH your student card is loaded with 50 kr. This can only be
used on the printers.
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PRIVATE COMPUTER
WIRELESS NETWORK AT NHH
Type of printers at the NHH:
Safecom-HP
Safecom-OCE
Safecom-HP-printers can:
Print in color or black and white
Copy
Scan
From a school computer, you will be automatically logged in. If you use a private
computer, use the same username and password as for your IT-account. In order to
recharge your student card from outside of NHH, you need to be logged through either
secure.nhh.no/ secure.privnett.nhh.no or the view client desktop.nhh.no.
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Eduroam
Instructions can be found at http://www.nhh.no/it or at the IT support office.
The guest network (nhh-guest) is primarily for guests at NHH and gives a 24 hours
access.
In order to get internet access at SIB’s student housing, please visit SIB’s homepage for
information about connecting to internet at SIB housing:
http://www.sib.no/no/bolig/beboer/internet. Username and password are the same as
your NHH IT-account. Beyond this, connecting to internet at student housing is beyond
our responsibility.
ADD A PRINTER TO YOUR PERSONAL COMPUTER (WINDOWS AND MAC)
You can add the schools printers to your personal computer. User guide for how to do
this can be found at our home page and at our offices.
WORK AT HOME
You can access your M-area in two ways:
http://www.secure.nhh.no / http://www.secure.privnett.nhh.no
(From SIB student housing)
https://desktop.nhh.no
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Through the secure service you can access web-based services at school, like ordnett.no
and e-pay.nhh.no. By using the desktop service, you can log on to a school computer
from your own private pc. The program will open a window identical to the school
computer.
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NORGES HANDELSHØYSKOLE
NORWEGIAN SCHOOL OF ECONOMICS
NHH
Helleveien 30
NO -5045 Bergen
Tel +47 55 95 95 57
hjelp@nhh.no
www.nhh.no/it
Photos: NHH and Eivind Senneset.