HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Organizational Development Division
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 145
TABLE OF CONTENTS
GM Organizational Development ........................................................................................................ 146
DGM / Manager Staff Development................................................................................................ 149
Assistant Manager Org. Development ......................................................................................... 151
Sr. Staff Development Officer ..................................................................................................... 153
Staff Development Officer ........................................................................................................... 155
Dy. General Manager Industrial Engineering .................................................................................. 157
Manager Industrial Engineering .................................................................................................. 159
Assistant Manger HR Industrial Engineering .............................................................................. 161
Senior HR Officer Industrial Engineering ................................................................................... 163
HR Officer – Industrial Engineering............................................................................................ 164
___________________________________________________________________________________________________________________________
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Rev. 0
Dated: 18-12-2012
HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 146
Organizational Development Division
Job Title
Pay Group
Reports to
GM Organizational Development
X
Director HR, Admin & Coordination
Section
Location
Job Reference No.
KHI
3.5
A. Job Specifications:
Educational Qualifications:
 MBA/MPA or equivalent from a recognized
university. Specialization in Human
Resource Management will be preferred
Skills / Special Requirements:
 People management/supervisory experience.
 Technical knowledge of Human Resources
specialties including labour laws, employee
relations, management and organizational
development, staffing, training, and
compensation.
 Excellent written and oral presentation skills,
including stand-up presentation skills.
 Flexibility, problem solving and organization
skills.
 Coaching, counseling, negotiation and
conflict management skills.
Work Experience:
 Minimum 15 years of hands-on experience in
HR Management in Multi-National / Public
Sector Organizations
Professional Training / Courses:

B. Job Description & Responsibilities:
 To ensure that departmental/divisional risk management process is proactive and concurrent and that all
safety concerns/issues are dealt with on priority basis.

To be aware of all safety and service quality requirement and to be to be responsible for the outcomes
and findings of all internal & external safety/quality audits.
 To ensure that corrective and preventive actions are taken at the root-cause levels on all audit nonconformities and audit findings in an acceptable manner and within reasonable time frame.
 To ensure strict compliance (by own self and by the subordinate staff) with all QHSE standards and
other legal or regulatory requirements; applicable to operational areas under their jurisdiction at all time
during the conduct of normal operations.
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 147
Organizational Development Division
Job Title
Job Reference No.
General Manager Organizational Development
3.5
 To ensure effective functioning of QHSE Steering and Working Committees. Assume responsibility as
per the Management approved system procedures.
 To ensure strict compliance to their department/division operational safety and security functions and
also ensuring operation are provided with necessary resources.
 Ensure that all the corporate applicable rules and standards will be maintained and adhered by the
employees of concerned department/division.
 Suggest strategic measures to build support for change and lesser the resistance by affectees through
collecting information.
 Anticipate potential problem of change and suggest pro-active measures for better alternative solutions.
 Develop plans for disseminating the company’s vision, mission clearly to employees on gross root level.
 Develop, plan and propose company’s manpower requirements for optimum utilization of human resources.
 Conduct comparative studies with other airlines for suggesting measures to increase manpower productivity
in PIA.
 Conduct HR Audit of all departments / stations on regular basis and ensure regulatory compliance for
effectiveness of HR policies & procedures and alignment of HR activities with the Corporate Business
Strategies.
 Manage and supervise internship program and ensure gainful time utilization in the interest of
corporation as well as the interns.
 Implementation of quality certification and HSE matters of HR & Administration Department in
consultation with CS&Q/A Department.
 Monitor/follow-up of ECM / MRM decisions regarding HR & Administration Department.
 Keep abreast of the latest techniques of scientific management and new developments in the sphere of
activities and ensure proper application of new techniques and procedures for improving the efficiency
and productivity level of employees.
 Organize and plan Corporate Social Responsibility (CSR) activities, arrange meetings, implement
decisions and organize “Help a Cause” functions.
 Carry out any other function assigned by the Management
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
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Dated: 18-12-2012
Chapter: 3
Page: 148
Organizational Development Division
Job Title
Job Reference No.
General Manager Organizational Development
3.5
C. Job Objectives (if defined):
 Play key role as change agent to accomplish successfully the organizational changes introduced by the
management to improve the performance of company and staff.
 Lead and manage full spectrum of Human Resources activities translating business strategies into HR
action plans
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 149
Organizational Development Division
Job Title
Pay Group
Reports to
DGM / Manager Staff Development
IX/VIII
General Manager OD
Section
Location
Job Reference No.
Staff Development
KHI
3.5.1
A. Job Specifications:
Educational Qualifications:
 2nd Class / “B” Grade MBA / Master’s
degree in any Management discipline from a
recognized institution / university
Skills / Special Requirements:
 Up to date knowledge of Personnel
Administration, HR Planning, Career
Planning and Development.
Work Experience:
 8-10 years experience in related field
Professional Training / Courses:
 Attended basic / advanced courses in
Personnel Administration, HR Planning /
Management.
B. Job Description & Responsibilities:
 Make proposals and plans, in conjunction with the departments concerned, for the career development
of all categories of Officers and Staff.
 Prepare update and maintain Job Descriptions for all categories of employees.
 Maintain close liaison with the department and assist / advise them in the development of career plan,
career progression and training for all the categories of employees.
 Prepare and compile, in consultation with the departments, the Job Descriptions for all categories of
employees.
 Assist all Divisional / Sectional Heads in personnel development through specific training courses in
P.T.C. and other training institutions in Pakistan and abroad.
 Ensure that officers and staff of Staff Development Section are fully trained for handling the assigned
tasks.
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 150
Organizational Development Division
Job Title
Job Reference No.
Deputy General Manager / Manager Staff Development
3.5.1
 Deal with cases for placement of employees in higher pay groups on the basis of acquiring higher
qualification during service.
 Ensure smooth and effective functioning and maintenance of discipline in his section.
 Ensure that the financial allocations are not exceeded.
 Ensure proper security of office records/documents.
 Perform any other function assigned by General Manager Human Resources Management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
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Chapter: 3
Page: 151
Organizational Development Division
Job Title
Pay Group
Assistant Manager Org. Development
VII
Section
Location
Reports to
DGM/Manager Organizational
Development
Job Reference No.
Organizational Development
KHI
3.5.1.1
A. Job Specifications:
Educational Qualifications:
 MBA/MPA or equivalent from a recognized
university. Specialization in Human
Resource Management will be preferred
Skills / Special Requirements:
 Knowledge of Human Resources including
employee relations, organizational
development, staffing and compensations.
 Excellent written and oral presentation skills,
including stand-up presentations.
 Conversant with MS. Office, relevant
computer skills.
Work Experience:
 Minimum 5 Years Experience in H.R.
Administration in an organization of repute.
Professional Training / Courses:
 H.R Management tools/ techniques
 Senior Management Training
 I.T. Software relevant training
C. Job Description & Responsibilities:
 Preparation and maintenance of jobs specifications and jobs descriptions, career plans, training
Plans etc for all categories of employees.
 Processes data in connection with job specifications and job descriptions for all categories
of employees.
 Analyze, short list for workability/feasibility of employees suggestions in coordination with
concerned departments and present to Management.
 Perform any other function assigned by DGM/Manager Organizational Development.
 Deal with cases for placement of employees in higher pay groups on the basis of acquiring
higher qualification during service.
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Organizational Development Division
Job Title
Assistant Manager Org. Development
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 152
Job Reference No.
3.5.1.1
 Keeps himself abreast with the latest development in the field of management science and the
contemporary practices in aviation industry.
 Assist DGM/Manager Organizational Development to arrange/supervise PIA Internship Program,
as per PIA policy, every year.
 Assist and coordinate DGM/Manager Organizational Development to develop design, plaque
shields and certificates for the awardees through internal/external resources.
 Assist Deputy General Manager / Manager Organizational Development on following matters:
•
•
•
effective functioning and maintenance of discipline in his section
that the financial allocations are not exceeded
proper security of office records/documents
 Perform any other function assigned, from time to time, by the Management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 153
Organizational Development Division
Job Title
Pay Group
Reports to
Sr. Staff Development Officer
VI
DGM/Manager Organizational Development
Section
Location
Job Reference No.
Staff Development
Karachi
3.5.1.2
A. Job Specifications:
Educational Qualifications:
 MBA/MPA or equivalent from a recognized
university. Specialization in Human
Resource Management will be preferred
Skills / Special Requirements:
 Knowledge of Human Resources including
employee relations, organizational
development, staffing and compensations.
 Excellent written and oral presentation skills,
including stand-up presentations.
 Conversant with MS. Office, relevant
computer skills.
Work Experience:
 Minimum 02 Years Experience in H.R.
Administration in an organization of repute.
Professional Training / Courses:
 H.R Management tools/ techniques
 I.T. Software relevant training
B. Job Description & Responsibilities:
 Processes data to be used in preparation and maintenance of jobs specifications and jobs
descriptions, career plans, training Plans etc for all categories of employees.
 Processes data in connection with the development of career plan for all categories of officers
and staff.
 Processes data in connection with job specifications and job descriptions for all categories
of employees.
 Processes data in connection with horizontal mobility training courses in PTC and other
training institution in Pakistan and abroad.
 Keeps himself abreast with the latest development in the field of management science and the
contemporary practices in aviation industry.
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Chapter: 3
Page: 154
Organizational Development Division
Doc # HRA/JDM/04
Job Title
Job Reference No.
Sr. Staff Development Officer
3.5.1.2
 Assist to arrange/supervise PIA Internship Program, as per PIA policy, every year.
 Carries out any other duty assigned by DGM/Manager Staff Development.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 155
Organizational Development Division
Job Title
Pay Group
Reports to
Staff Development Officer
V
DGM/Manager Organizational Development
Section
Location
Job Reference No.
Staff Development
Karachi
3.5.1.3
A. Job Specifications:
Educational Qualifications:
 Masters preferably MBA/MPA or equivalent
from a recognized university. Specialization
in Human Resource Management will be an
added qualification.
Skills / Special Requirements:
 Knowledge of Human Resources including
employee relations, organizational
development, staffing and compensations.
 Excellent written and oral presentation skills,
including stand-up presentations.
 Conversant with MS. Office, relevant
computer skills.
Work Experience:
 In case of Masters minimum 02 years
experience in H.R. Administration in an
organization of repute.
 In case of MBA/MPA experience will be
preferred
Professional Training / Courses:
 H.R Management tools/ techniques
 I.T. Software relevant training
C. Job Description & Responsibilities:
 Assist to Processes data to be used in preparation and maintenance of jobs specifications and jobs
descriptions, career plans, training Plans etc for all categories of employees.
 Assist to Processes data in connection with the development of career plan for all categories of
officers and staff.
 Assist to Processes data in connection with job specifications and job descriptions for all
categories of employees.
 Assist to Processes data in connection with horizontal mobility" training courses in PTC and other
training institution in Pakistan and abroad.
 To collect data and prepare various types of statements for the Management.
 Keeps himself abreast with the latest development in the field of management science and the
contemporary practices in aviation industry.
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
Job Descriptions Manual
Organizational Development Division
Doc # HRA/JDM/04
Job Title
Staff Development Officer
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 156
Job Reference No.
3.5.1.3
 Carries out any other duty assigned by DGM / Manager Staff Development.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 157
Organizational Development Division
Job Title
Pay Group
Reports to
Dy. General Manager Industrial Engineering
IX
GM Organizational Development
Section
Location
Job Reference No.
Industrial Engineering
KHI
3.5.2
A. Job Specifications:
Educational Qualifications:
 MBA/MPA or equivalent from a recognized
university. Specialization in Human
Resource Management will be preferred
Skills / Special Requirements:
 Knowledge of Human Resources specialties
including Planning & Budgeting of HR,
Work Simplification, Organizational
Development, Skill Development through
Training.
 Excellent written and oral presentation skills,
including stand-up presentations.
 Flexibility, problem solving skills.
 Counseling, negotiation and conflict
management skills.
 Conversant with M.S. Office, relevant
computer skills.
Work Experience:
 Minimum 10 Years Experience in H.R.
Administration in H.R. Planning &
Budgeting in an organization of repute.
Professional Training / Courses:





H.R. Management tools/techniques
Enterprise Resource Planning (ERP)
Business process re-engineering
H.R.I.S.
Work Simplification Methods
B. Job Description & Responsibilities:
 Arrange studies of existing work methods, systems and procedures of all departments' with a view to
eliminate unnecessary activities / tasks and reduce work for improving the performance of various
functions.
 Determine realistic time standards for intensified Airlines activities for determination of exact
manpower requirements for various functions.
 Develop optimum productivity levels for different categories of staff to serve as useful management
tool for accountability and personnel appraisal.
 Develop improved rostering patterns for effective scheduling and optimum utilization of manpower for
maximizing productivity.
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Rev. 0
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Chapter: 3
Page: 158
Organizational Development Division
Job Title
Job Reference No.
Deputy General Manager Industrial Engineering
3.5.2
 Process proposals relating to manpower additions / reductions for approval of the Management.
 Evaluate proposals regarding mechanization of labor intensive functions, and keeping in view
cost/benefit ratio, suggest introduction of appropriate automated equipment.
 Suggest areas where process re-engineering study could increase efficiency / productivity.
 Keep himself abreast with the latest work simplification methods, processes, techniques and other tools
of Scientific H.R. Management.
 Ensure that officers and staff of H.R. Planning & Budgeting Section are fully trained for handling the
assigned tasks.
 Ensure smooth and effective running and maintenance of discipline in his section.
 Ensure that the financial allocations are not exceeded.
 Carry out any other function assigned by the Management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 159
Organizational Development Division
Job Title
Pay Group
Reports to
Manager Industrial Engineering
VIII
DGM Industrial Engineering
Section
Location
Job Reference No.
Industrial Engineering
KHI
3.5.2.1
A. Job Specifications:
Educational Qualifications:
 MBA/MPA or equivalent from a recognized
university. Specialization in Human
Resource Management will be preferred
Skills / Special Requirements:
 Knowledge of Human Resources including
employee relations, organizational
development, staffing and compensations.
 Excellent written and oral presentation skills,
including stand-up presentations.
 Conversant with MS. Office, relevant
computer skills.
B.
Work Experience:
 Minimum 8 Years Experience in H.R.
Administration in an organization of repute.
Professional Training / Courses:
 H.R Management tools/ techniques
 Senior Management Training
 I.T. Software relevant training
Job Description & Responsibilities:
 Analyse and assess short term human resources requirements. Determine time standards and fix
productivity levels. Review systems and procedures for work simplification and improving the quality
of service.
 Arrange studies of existing work methods, systems and procedures of all departments' with a view to
eliminate unnecessary activities / tasks and reducuce work for improving the performance of various
functions.
 Determine realistic time standards for intensified Airlines activities for determination of exact
manpower requirements for various functions.
 Develop optimum productivity levels for different categories of staff to serve as useful management
tool for accountability and personnel appraisal.
 Develop improved rostering patterns for effective scheduling and optimum utilization of manpower for
maximizing productivity.
___________________________________________________________________________________________________________________________
Controlled Document – Do not copy or reproduce without prior permission
HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Organizational Development Division
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 160
Job Title
Job Reference No.
Manager Industrial Engineering
3.5.2.1
 Process proposals relating to manpower additions / reductions for approval of the Management and
inform Organization Planning Section accordingly to incorporate amendments in records.
 Evaluate proposals regarding mechanization of labor intensive functions, and keeping in view
cost/benefit ratio, suggest introduction of appropriate automated equipment.
 Suggest areas where an Industrial Engineering Study and implementation of its recommendations could
increase efficiency / productivity.
 Keep himself abreast with the latest work simplification methods, processes, techniques and other tools
of Scientific Management.
 Arrange designing and control of forms used in PIA on scientific basis. Review existing forms with a
view to eliminate unnecessary forms and ensure simplicity, objectivity, logical sequence of data,
reduction in cost and elimination of un-necessary paper work.
 Ensure smooth and effective running and maintenance of discipline in his section.
 Perform any other function as assigned, from time to time, by the Management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 161
Organizational Development Division
Job Title
Pay Group
Reports to
Assistant Manger HR Industrial Engineering
VII
Dy. General Manager Industrial Engineering
Section
Location
Job Reference No.
Industrial Engineering
KHI
3.5.2.2
A. Job Specifications:
Educational Qualifications:
 Masters, at least second division from a
recognized institution
 Preference will be given to those holding an
MBA/MPA/MAS degree
Skills / Special Requirements:
 Knowledge of HR function specifically
Industrial Engineering
 Excellent written and oral presentation skills
 Good in numbers
Work Experience:
 Minimum 3 years experience in airline
industry
 8 years total work experience
Professional Training / Courses:




Project Management
Project Monitoring & Control
Labor Laws
Industrial Engineering
B. Job Description & Responsibilities:
 Report to DGM Industrial Engineering and Manager Industrial Engineering for guidance on manpower
evaluation cases
 Assist in arranging studies of existing work methods, systems and procedures of all departments with a
view to eliminate unnecessary activities / tasks and reduce work for improving the performance of
various functions.
 Assist Manager Industrial Engineering in determining realistic time standards for intensified Airlines
activities for determination of exact manpower requirements for various functions.
 Assist in developing optimum productivity levels for different categories of staff to serve as useful
management tool for accountability and personnel appraisal.
 Assist in developing improved rostering patterns for effective scheduling and optimum utilization of
manpower for maximizing productivity.
 Assist in processing proposals relating to manpower additions / reductions for approval of the
Management.
___________________________________________________________________________________________________________________________
Controlled Document – Do not copy or reproduce without prior permission
HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Organizational Development Division
Rev. 0
Dated: 18-12-2012
Chapter: 3
Page: 162
Job Title
Job Reference No.
Assistant Manger HR – Industrial Engineering
3.5.2.2
 Assist in evaluating proposals regarding mechanization of labor intensive functions, and keeping in
view cost/benefit ratio, suggest introduction of appropriate automated equipment.
 Keeping himself abreast with the latest work simplification methods, processes, techniques and other
tools of scientific HR Management.
 Carry out any other functions assigned by the management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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HR, Admin & Coordination Department
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Chapter: 3
Page: 163
Organizational Development Division
Job Title
Pay Group
Reports to
Senior HR Officer Industrial Engineering
VI
Dy. General Manager Industrial Engineering
Section
Location
Job Reference No.
Industrial Engineering
KHI
3.5.2.3
A. Job Specifications:
Educational Qualifications:
 Masters, at least second division from a
recognized institution
 Preference will be given to those holding an
MBA/MPA/MAS degree
Skills / Special Requirements:




Knowledge of HR function
Written and oral presentation skills
Good in numbers
Conversant with MS Office, web browsing
and relevant computer skills
Work Experience:
 Minimum 2 years experience in airline
industry
 5 years total work experience
Professional Training / Courses:
 Labor Laws
 Industrial Engineering
 Report Writing Skills
B. Job Description & Responsibilities:
 Report to DGM Industrial Engineering and Manager Industrial Engineering for guidance on manpower
evaluation cases
 Make arrangements for studies of existing work methods, systems and procedures of all departments.
 Write evaluation proposals and calculate cost/benefit ratios, compiling the suggestions for the
introduction of appropriate equipment.
 Plan and Organize meetings regarding manpower assessment
 Coordinate and collect data from concerned department
 Analyze data and prepare summaries
 Keeping himself abreast with the tools and techniques of scientific HR Management.
 Carry out any other functions assigned by the management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
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Dated: 18-12-2012
HR, Admin & Coordination Department
Job Descriptions Manual
Doc # HRA/JDM/04
Chapter: 3
Page: 164
Organizational Development Division
Job Title
Pay Group
Reports to
HR Officer – Industrial Engineering
V
Dy. General Manager Industrial Engineering
Section
Location
Job Reference No.
Industrial Engineering
KHI
3.5.2.4
A. Job Specifications:
Educational Qualifications:
 Masters, at least second division from a
recognized institution
Skills / Special Requirements:




Knowledge of HR function
Written and oral presentation skills
Good in numbers
Conversant with MS Office, web browsing
and relevant computer skills
Work Experience:
 Minimum 2 years experience in airline
industry
Professional Training / Courses:
 Industrial Engineering
 Report Writing Skills
B. Job Description & Responsibilities:
 Report to DGM Industrial Engineering and Manager Industrial Engineering for guidance on manpower
evaluation cases
 Make arrangements for studies of existing work methods, systems and procedures of all departments.
 Write evaluation proposals and calculate cost/benefit ratios, compiling the suggestions for the
introduction of appropriate equipment.
 Plan and Organize meetings regarding manpower assessment
 Coordinate and collect data from concerned department
 Analyze data and prepare summaries
 Keeping himself abreast with the tools and techniques of scientific HR Management.
 Carry out any other functions assigned by the management.
C. Job Objectives (if defined):
___________________________________________________________________________________________________________________________
Controlled Document – Do not copy or reproduce without prior permission